643 Training jobs in Taguig

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  • Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  • May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

Job Description:

Training Specialist and play a pivotal role in shaping the skills and expertise of our workforce. In this full-time position based in Taguig City Metro Manila, you will design and deliver impactful training programs that drive professional development and enhance the capabilities of our team.

• Design, develop, and deliver engaging training programs for new hires and existing employees.
• Develop specialized training programs for collections teams, focusing on effective debt recovery techniques, negotiation skills, and compliance with legal regulations.
• Facilitate structured onboarding programs for new employees to ensure a smooth transition into the company.
• Identify skill gaps and collaborate with department heads to create targeted training programs.
• Work closely with HR, compliance, and operations teams to align training initiatives with business goals.

Qualifications:

• Minimum 2 years of experience in a training or learning & development role, preferably within the financial services or lending industry.
• Excellent facilitation and presentation skills with the ability to engage and inspire diverse audiences.
• Strong analytical and problem-solving skills to identify training needs and design impactful solutions
• Proficient in using training delivery tools and technologies such as LMS platforms, authoring tools and video conferencing
• Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels

The Training Specialist will act as an ambassador for the Nespresso brand by driving organizational objectives and performance through the execution of learning programs. Responsible for seamless facilitation and delivery of both Nespresso global and localized training programs. This position actively builds capabilities and knowledge for the commercial team by developing and deploying functional training. Monitor and measure that client-facing teams deliver the highest possible customer satisfaction through every interaction, upholding the premium image and positioning of Nespresso in the Philippines.

DUTIES AND RESPONSIBILITIES:

Training Development & Deployment

• Contribute to and facilitate functional training working in close collaboration with AGP L&D trainer and Corporate Training Head
• Coordinate, deliver, and facilitate both global corporate standard modules and local training based on the established training plans (new hires, service & sales, procedures, and functional/product training).
• Provide continuous direct training thru a different range of training methods: face-to-face formal learning, virtual platform, and blended learning experience
• Deliver and develop an effective Induction program for all new employees
• Act as the primary liaison for client-facing teams for product inquiries, training, and coaching needs

Administrative Role

• Conduct regular assessment (verbal and written/ digital and face to face) and develop effective questionnaires/surveys to measure the learning effectiveness of participants
• Provide training materials, handouts (for in-house courses), and requisite relevant training assets (e.g. coffee samples, machine demo, accessories for tasting)
• Ensure real-time document updates across all databases and/or communication platforms, notify participants if there are any changes in planned training schedules

Planning and Organization

• Update and track Training Database Records in a timely manner - ensure all training attendance, post-training surveys, and training assessments acquired after every training session are recorded accurately and uploaded in the database
• Spot check learning progress and notify key stakeholders and participants due for refresher or for missed training

MINIMUM QUALIFICATIONS:

• Must be a graduate of Psychology, Human Resource Management, Development Studies, or related courses.
• At least 1-year relevant work experience (Training or Human Resources)
• Experience designing and executing core training programs
• Competent in Microsoft Office functions e.g. MS Excel, MS Word, MS Teams
• Excellent communication skills (verbal and written), virtual presentation skills, highly-organized and systematic
• Knowledge of the different coffee products, machines, and accessories of Nespresso is an advantage
• Must be amenable to travel to the different branches of Nespresso Philippines

Job Type: Full-time

Pay: From Php20,000.00 per month

Benefits:

• Company events
• Employee discount
• Flexible schedule
• Flextime
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

About the role

As a Training Specialist at @Specialist', you will be responsible for developing and delivering engaging training programs to upskill our employees. This is a full-time position based in Taguig City, Metro Manila, and you'll be joining our dedicated Human Resources & Recruitment team.

What you'll be doing

1. Design and develop innovative training materials, including presentations, workshops, and e-learning modules
2. Deliver high-impact training sessions that align with the company's strategic goals and enhance employee performance
3. Assess training needs and make recommendations to improve the effectiveness of our training programs
4. Collaborate with subject matter experts to create customised training content
5. Measure and report on the impact and effectiveness of training initiatives
6. Stay up-to-date with the latest trends and best practices in training and development

What we're looking for

1. Minimum 3 years of experience in a training or learning and development role
2. Strong facilitation and presentation skills with the ability to engage and inspire audiences
3. Proficient in designing and developing various training materials, including e-learning content
4. Excellent problem-solving and critical thinking skills to identify and address training needs
5. Demonstrated experience in using learning management systems and training tools
6. Bachelor's degree in Human Resources, Organisational Development, or a related field

What we offer

At @Specialist', we are committed to providing our employees with a supportive and enriching work environment. You'll have the opportunity to grow your skills and advance your career through ongoing training and development programs. We also offer a competitive salary, comprehensive benefits package, and a collaborative, team-oriented culture.

About us

@Specialist' is a leading provider of innovative training and development solutions. Our mission is to empower organisations and individuals to achieve their full potential through tailored learning experiences. With a team of experienced professionals and a commitment to excellence, we have a proven track record of delivering outstanding results for our clients.

Apply now to join our dynamic team as a Training Specialist and be a part of our exciting journey.

• Design and Deliver Training: Develop and conduct comprehensive training programs for new and existing field sales representatives, focusing on sales techniques, product knowledge, and industry-specific fintech solutions. You will prepare physical and digital educational materials, including case studies and videos.
• Onboard and Coach: Guide the onboarding process for new hires by providing orientation to our sales processes and developing personalized coaching plans. You'll observe sales interactions and provide direct, constructive feedback to help representatives improve their skills and meet sales targets.
• Analyze Performance Data: Use your analytical skills to study sales statistics and trends, gauging the effectiveness of training programs. You will collect data from various sources, including our CRM system, to track key performance indicators (KPIs) and identify areas for improvement.
• Drive Strategic Improvements: Prepare reports and dashboards to visualize sales data and trends. You will use these insights to provide actionable recommendations for optimizing sales strategies and enhancing profitability.
• Collaborate and Report: Work closely with sales managers to identify specific training needs and develop customized solutions. You will also report on the impact of training programs, providing data-driven insights to leadership.

• Proven experience as a Sales Trainer or in a similar role.
• Experience in a sales position, preferably within the fintech industry or with complex B2B products.
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
• Proficiency with data analysis and visualization tools like Excel, Tableau, or Power BI, and experience with CRM software (e.g., Salesforce) is highly preferred.
• Excellent communication, presentation, and interpersonal skills.
• A strong understanding of adult learning principles.
• Ability to work independently and manage the full training cycle.
• Knowledge of the fintech industry and the broader smartphone value chain (OEMs, carriers, distributors) is a plus.

Fintech Field Sales Trainer

We are seeking a dynamic and analytical Fintech Field Sales Trainer to elevate the performance of our field sales team. This role is crucial for our growth, blending hands-on training with data-driven insights to maximize sales effectiveness in the financial technology sector. The ideal candidate is a proactive expert in both sales and data analysis, capable of transforming performance metrics into actionable training strategies.

Responsibilities

• Design and Deliver Training: Develop and conduct comprehensive training programs for new and existing field sales representatives, focusing on sales techniques, product knowledge, and industry-specific fintech solutions. You will prepare physical and digital educational materials, including case studies and videos.
• Onboard and Coach: Guide the onboarding process for new hires by providing orientation to our sales processes and developing personalized coaching plans. You'll observe sales interactions and provide direct, constructive feedback to help representatives improve their skills and meet sales targets.
• Analyze Performance Data: Use your analytical skills to study sales statistics and trends, gauging the effectiveness of training programs. You will collect data from various sources, including our CRM system, to track key performance indicators (KPIs) and identify areas for improvement.
• Drive Strategic Improvements: Prepare reports and dashboards to visualize sales data and trends. You will use these insights to provide actionable recommendations for optimizing sales strategies and enhancing profitability.
• Collaborate and Report: Work closely with sales managers to identify specific training needs and develop customized solutions. You will also report on the impact of training programs, providing data-driven insights to leadership.

Requirements

• Proven experience as a Sales Trainer or in a similar role.
• Experience in a sales position, preferably within the fintech industry or with complex B2B products.
• Strong analytical skills with the ability to interpret complex data sets and translate them into actionable insights.
• Proficiency with data analysis and visualization tools like Excel, Tableau, or Power BI, and experience with CRM software (e.g., Salesforce) is highly preferred.
• Excellent communication, presentation, and interpersonal skills.
• A strong understanding of adult learning principles.
• Ability to work independently and manage the full training cycle.
• Knowledge of the fintech industry and the broader smartphone value chain (OEMs, carriers, distributors) is a plus.

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Flexible schedule
• Flextime
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Work from home

Experience:

• Training: 2 years (Preferred)

Work Location: In person

Position: Learning Services Learning Specialist

Overview:

The trainer's main objective is to prepare customer service representatives to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, trainers provide cross training, new product training, updates, refreshers, and recursive training, deliver training events and learning solutions using all mediums including in-class, e-learning, virtual facilitation, and blended techniques.

• Takes and distributes minutes of department meetings.
• Planning and Preparing:
  • Creates lesson plans for training delivery;
  • Reviews, evaluates and modifies, if necessary, the training curriculum (all training modifications must be approved by the client);
  • Prepares materials and resources for training delivery;
  • Reserves training room and equipment;
  • Checks equipment and networks for functionality and access;
  • Reviews and masters all content and activities for instruction.
• Training Delivery:
  • Provides clear instruction using a variety of techniques and activities;
  • Enforces adherence and attendance of participants;
  • Maintains a positive learning environment;
  • Evaluates learning and mastery of content, skills and procedures;
  • Provides feedback and guidance to learners;
  • Enforces company rules and policies during training hours.
• Training Reports:
  • Completes daily, weekly, and end of training reports and submit to all pertinent parties;
  • Signs off trainees with individual reports to the operations supervisor;
  • Records and explains training attrition;
  • Recommends changes to curriculum, methods or activities based on observations during training delivery.
• Needs Analysis:
  • Partners with QA to determine areas of opportunity in CSR performance;
  • Evaluates the results of product training to curb undesirable trends or unexpected deficiencies in training programs;
  • Recommends training initiatives to support operations in surpassing KPI's and metrics;
  • Develops action plans to remedy deficiencies.
• Updating and Maintaining Knowledge:
  • Takes calls meeting the account weekly quota;
  • Performs quality audits to meet the account weekly quota;
  • Attends calibration sessions;
  • Reads all new processes and procedures provided by the client and/or operations;
  • Receives refresher training as necessary;
  • Remains informed and current in instruction practices, teaching methodologies and training best practices.
• General Account Responsibilities:
  • Supports all areas of account operations in order to provide knowledgeable, competent and motivated staff;
  • Interacts with clients when necessary for training purposes, especially regarding curriculum and training modifications (All modifications must be approved by the client);
• Other tasks as assigned by account manager:
  •  Maintains training materials to ensure documentation is current and relevant given market changes and evolution;
  •  May contribute to the design of training events and learning solutions;
  • Tracks and manages performance in the classroom and, if required, manage transition to team mgr./stakeholder;
  • Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.

Required skills + qualities (technical):

• Project Management skills and MS office

Required skills + qualities (non-technical):

• 3 years of university studies completed
• At least three (2) years experience in a call center or any similar industry
• Good verbal and written communication skills

**Role Details

Type of Support:Training

Contract Duration:Permanent

Work Schedule:10pm - 7am Manila

Work type and Location:Full Onsite, Taguig (McKinley)

Expected start date: ASAP**

The Role

Are you passionate about training? Our business is growing, and we are expanding our support for the company's operations training goals. A successful Dedicated Training Specialist will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees' workplace performance in alliance with the Partner's core values. When requested, you will also train the Partner's new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.

What You'll Do:

• Assisting in creating interactive and engaging instructor-led and online training courses
• Effectively communicate complex concepts related to trust and safety on social media platforms
• Revising, updating, and maintaining training courses
• Contributing to online instructional design and development standards
• Adhering to Partner brand, image, and style guidelines in training asset development
• Utilizing best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
• Scheduling and delivering standard training plans on a defined timeline for Partners and the staff in a virtual environment
• Maintaining current knowledge of Partners' products
• Showing understanding and demonstrating proficiency with various teams' processes and procedures for successful training of staff
• Conducting training evaluations on specified Partner Success teams providing feedback to staff and management

What We Expect From You:

• Fundamental understanding and ability to apply adult learning principles
• Ability to meet tight timelines
• Ability to quickly learn and absorb partner culture, processes, and policies
• Strong presentation and technical writing skills
• Experience designing training programs
• Demonstrated knowledge of instructional design tools
• Ability to produce thorough and complete documentation
• Ability to work independently as well as a contributing team member
• Excellent listening skills and a commitment to communicate clearly, completely, and on time
• Excellent time management and organizational skills
• Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
• Ability to partner with quality evaluators and develop strategies to support staff development opportunities
• Willingness to accept coaching to remove barriers to effective working relationships
• Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption

What You Will Get In Return:

• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others – Cooperate, empathize, and seek opportunities to put each other first
• Embrace growth – Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust – Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments
• Take ownership – Doing the right thing should come naturally
• Be humble – Seek guidance, receive feedback, ask questions, and listen to your colleagues

Key Responsibilities:

• Design, implement, and facilitate training programs tailored to the needs of agency sales teams.
• Develop training materials, modules, and tools to improve product mastery and selling effectiveness.
• Conduct regular training sessions, workshops, and refresher courses to support continuous learning.
• Assess training effectiveness through feedback, performance metrics, and post-training evaluations.
• Collaborate with Sales, Marketing, and Product teams to align training content with business objectives and new product launches.
• Identify skill gaps and recommend targeted learning interventions.
• Stay updated on industry trends, sales techniques, and competitor offerings to ensure relevant and impactful training delivery.

Qualifications:

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in sales training, learning & development, or a similar role, preferably in the insurance or financial services industry.
• Strong facilitation, presentation, and communication skills.
• Proven ability to design engaging learning experiences that drive measurable performance improvements.
• Proficiency in creating digital and in-person training materials.
• Collaborative and proactive approach to working with cross-functional teams.

Job Type: Full-time

Pay: Php100, Php120,000.00 per month

Benefits:

• Health insurance
• Paid training

Work Location: In person