204 Training Facilitator jobs in Taguig

Learning & Development Manager

Location: Edsa Greenfield / Hybrid / Graveyard Shift

Salary: PHP 120,000

About the Role

We are looking for a dynamic Learning & Development Manager to lead the design, delivery, and impact of learning programs. This role combines strategic leadership, project management, and hands-on expertise in digital learning tools to drive talent development and organizational growth.

Requirements

Bachelor's degree (required).

8–10 years of progressive experience in Learning & Development, Training, Talent Development, or Organizational Development.

Minimum 3–5 years in a managerial/leadership role.

Strong background in People Management and Stakeholder Management.

Advanced skills in Project Management and Content Storyboarding.

Expertise in eLearning tools (Articulate Rise, Storyline, 360 AI, Captivate).

Proficiency in Vyond or equivalent video animation tools.

Intermediate knowledge of Adobe Suite and AI-powered tools (Canva, Synthesia, ElevenLabs, etc.). Excellent communication, facilitation, and presentation skills. Proven ability to analyze training needs, measure impact, and align initiatives with business goals.

Job Type: Full-time

Pay: Php120,000.00 per month

Application Question(s):

• years of L&D/Training/Talent/OD experience
• years in a leadership role?
• What is your hands-on experience with Articulate Rise, Storyline, 360 AI, and Captivate?
• Can you share examples of learning programs you've designed and implemented?
• Are you willing to work in a Hybrid setup on a Graveyard shift schedule?
• Can you start immediately
• Have you used Vyond, Adobe Suite, and AI-powered design tools (e.g., Synthesia, Canva, Tome, ElevenLabs)?
• Are you willing to procced with 120k salary
• Last drawn salary
• Expected salary

Work Location: In person

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Overall Purpose:

Leads the overall delivery of training & development strategy aligned with the company's value proposition for the distribution channel, and in support of business outcomes.

Major Accountabilities

Identify 5-6 major accountabilities. Describe these accountabilities by what is to be accomplished, how and why. Include the approximate percentage of time spent on each accountability. Use action verbs to begin each statement. Avoid the use of acronyms.

• Develops the overall training & development strategy that aligns with the business objectives for the agency channel.
• Ensures that the people, process, tools and structure of the business unit can deliver the expected outcomes for the key stakeholders within Sun Life PH and Asia.
• Drives transformation within the business unit in response to relevant trends in learning technology, shifts in learners' preferences, shifts in industry practices, and evolving consumer landscape.
• Designs training & development programs to support new distribution channels or agency models.
• Collaborates with other business units in relation to cross-functional initiatives that requires distribution training intervention.

Performance Indicators (if necessary)

Finance Metrics (If relevant, describe type and amount (e.g. size of budget managed, revenue, etc.)

Sales Metrics (If relevant, describe type and amount.)

% of advisors/managers completed mandatory training

% of advisors/managers engaged in elective training

Delivery of new training courses or program

Delivery of new training platforms

Agency KPIs: AFYP, activity ratio, manpower count

Specialized Knowledge/Skills Describe the level of technical/professional knowledge and key skills needed to successfully perform the work of the job.

• Applies technical expertise on training needs analysis, curriculum development, program implementation/delivery and evaluation, and various organizational development techniques to address T & D needs of the salesforce
• Applies expert consulting skills in identifying T&D needs of salesforce and in determining appropriate interventions to address organization issues
• Applies project execution skills such as agile ways of working, user-centric design thinking, data-driven insighting

• Expert level of knowledge of life insurance industry, agency distribution operations, insurance products
• Expert level of knowledge of sales process and client-centric selling approaches; agency building and performance management
• In-depth understanding of adult learning philosophies and how to apply them to course design and delivery
• Up-to-date knowledge of trends and developments in training and course design, organizational development and financial services industry to curriculum design and delivery

Problem solving

• Lead and strategize Mid year and year end planning with DLD for overall direction and prioritization
• Participate as DLD Lead in Mid year and year end planning with whole Distribution overall direction and prioritization
• Introduce Overall strategy on New Sales techniques, Ideas and Tools for Distribution
• Implementation of LMS Systems
• Handle Leadership Dynamics of his team of Managers per section (resolve escalations, conflict management and final approvals)

Communications

• Interaction with Agency Management Team (Distribution Leadership),
• Act as Resource and Consultant for Overall Learning -related Initatives and strategy for Regional reports
• Drives collaboration with other business units in relation to cross-functional initiatives that requires distribution training intervention.

Core/Transferable Competencies required

• Translating Strategy into Action
• Dealing with VUCA
• Creativity/Innovation
• Communication
• Planning and Organizing Work
• Talent development
• Resource Optimization
• Monitoring Outcomes that drive impact

Education and Experience Indicate the minimum education and experience required to perform the work. Include specific professional designations, licenses, registrations, etc. required to perform the job.

Education

University degree

Experience

At least 10 years of experience at management level on developing, training and educating sales management and field force, direct sales and management involving financial products. Actual direct selling experience from the industry is an advantage.

Job Category:

Sales - Distribution Support

Posting End Date:

30/12/2025

Manager - Compliance, Learning, Development and Communications

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

As a Manager working on Learning, Development and Communications, you will play a pivotal role in developing and executing the firm's compliance risk governance initiatives. This team is responsible for designing and implementing compliance's program for the management of compliance related training and compliance professional development.

Responsibilities:

• Assist with the development of a sustainable Training governance program for the compliance organization
• Manage process for ensuring compliance trainings are delivered timely and to the correct audience
• Collaborate with other risk governance functions to execute the compliance training program, including the Global Regulatory Learning team
• Support audits and exams as needed
• Provide/Develop program metrics and reporting
• Manage compliance officer training program, including any professional development requirements and certification maintenance
  Serve as a culture carrier for a culture of risk awareness and accountability

Minimum Qualifications:

• 5+ years of experience in risk management within the financial services industry, specific expertise in compliance training governance and compliance risk management preferred
• Professional regulatory compliance certification preferred (CRMC, CAMS, CCEP, CIP)
• Bachelor's degree in Law, Compliance, Business, or a related field required; JD or Master's degree preferred.
• Experience managing vendor relationships
• Understanding of risk management principles, frameworks, and regulatory requirements
• Understanding of regulatory frameworks and general regulatory knowledge, including consumer protection and compliance management systems preferred
• Willingness to think outside the box, ask questions and raise concerns
• Experience designing and delivering training programs for diverse audiences, including front-office staff, risk professionals, and senior executives
• Experience designing and managing professional development programs preferred.
• Strong project management. communication, presentation, and interpersonal skills
• Strong team player, and self-motivation with the ability to handle multiple work streams across geographical locations and ad-hoc tasks simultaneously

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 mbps internet connection plan / speed
• Must have a private & quiet area to work at home
  American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.

Role Title:
Learning & Development Support Officer – AU Mortgages

Compensation:
PHP 38,000 to 42,000 base salary (commensurate with experience), plus applicable allowances

Work Setup:
Hybrid

4 days onsite, 1 day work from home (Wednesdays) Work-from-home arrangement will apply after a suitable induction period and demonstration of competency

The Learning and Development Support Officer will support the Finsure Broker Academy (the mentoring program designed for New to Industry Brokers). The LDSO will also be required to support the rest of the Learning and Development team (Infynity Training and Wikibroker Credit Concierge) as and where required for:

• Planned leave absences
• Unplanned leave absences
• Termination of staff
• Peak workloads

Duties & Responsibilities:

• Broker Loan Application File Review support (prior to submission to the Lender)
• Fresh Desk ticket assistance with general enquiry from Finsure Broker Support regarding Academy interviews, MFAA renewal forms, terminations etc.
• Academy Onboarding - New Broker Academy Broker Checklist to be followed
• Monthly Mentor Fee Audit
• Trigger Compliance Audit pending Academy Broker Graduation / removal from File review task / Change of Mentor tiers / File investigation.
• Update of outdated Learning Materials including Powerpoints, logos & dates etc
• Train other staff in the Philippines & Australia (& our customers in Australia as required) on the use of our proprietary software platform Infynity
• Other tasks, as assigned by People Leader of the team or by the Head of Broker Training & Education at Finsure or the Learning & Development Manager

Knowledge, skills-set and experience required:

• Medium level experience with use in spreadsheets
• Ability to quickly form relationships with new members
• Meeting of required processing timeframes as advised by your Management
• Ability to work in a fast-paced environment
• Ability to time-manage
• Attention to detail with a high level of accuracy
• At least 2 year(s) of working experience in relatable field is required for this position

This role requires prior AU mortgage experience. Applications without this background will not be considered.

• Conduct training needs analysis in partnership with business leaders and SMEs.
• Design and develop learning materials, including e-learning modules, instructor-led training, job aids, and blended learning programs.
• Apply instructional design models (e.g., ADDIE, SAM, Kirkpatrick) to develop effective learning solutions.
• Leverage multimedia, interactive tools, and learning technologies (e.g., LMS, authoring tools) to enhance learner engagement.
• Ensure training content is aligned with organizational objectives and learner needs.
• Evaluate the effectiveness of training programs and continuously improve based on feedback and data.
• Manage multiple instructional design projects within timelines and budget.
• Stay updated on learning trends, emerging technologies, and best practices in instructional design and corporate training.

• Bachelor's degree in Education, Instructional Design, Learning & Development, Communication, or related field (Master's degree preferred).
• Proven experience (2–4 years) in instructional design or learning development.
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia, Rise, Vyond).
• Knowledge of learning management systems (LMS) and digital learning platforms.
• Strong understanding of adult learning principles, instructional design methodologies, and assessment strategies.
• Excellent communication, collaboration, and project management skills.
• Ability to simplify complex topics into clear, engaging, and accessible training materials.

We're Hiring: Learning & Development Project Manager

Location: Onsite – BGC, Taguig

Start Date: ASAP / within 30 days

We are looking for a
Project Manager with strong Learning & Development (L&D) and instructional design experience
to lead training initiatives and manage external partners. This role will involve overseeing end-to-end project delivery, ensuring quality learning solutions, and driving collaboration between internal teams and vendors.

What You'll Do

• Plan and manage
  training and instructional design projects
  from start to finish
• Coordinate with
  vendors, subject matter experts, and internal teams
  to meet project timelines and objectives
• Monitor progress, manage risks, and ensure quality standards are met
• Oversee resources across design, content, and multimedia teams
• Evaluate program effectiveness and recommend improvements

What We're Looking For

• 5+ years of
  project management experience
  in L&D, training, or instructional design
• Strong understanding of
  training methodologies
  (e.g., ADDIE, SAM)
• Experience working with vendors and managing partnerships
• Skilled in
  project management tools
  (Jira, Asana, MS Project, Trello, etc.)
• PMP or similar certification is a strong plus
• Excellent communication, organization, and stakeholder management skills

Why You'll Love This Role

Opportunity to
lead impactful learning projects

Collaborate with talented teams and trusted partners

Grow your expertise in both
project management and instructional design

Interested applicants may connect directly or send a message for more details.

Job description:

Required Qualifications and Experience:

• Bachelor's degree in Human Resource Management, Organizational Development, or a related field
• Minimum 2–3 years of experience in a Learning and Development, Training, or HR role
• Proficiency in Microsoft Office
• Proven ability to design and deliver high-quality training solutions
• Experience in designing and evaluating training materials and programs
• Experience with authoring tools like Canva, CapCut, and other editing tools
• Understanding of coaching models and talent development frameworks
• Background in data analysis and reporting for training metrics

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Schedule:

• Day shift
• Monday to Friday
• 8AM - 6PM

Ability to commute/relocate:

• Manila: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's degree in Human Resource Management, Psychology, or a related field.

Experience:

• Learning and Development, Training, or HR role: 2 years (Required)

Job Summary

Leads the end-to-end design, delivery, and evaluation of data-driven training programs aligned with business goals. Manages product launch training, develops instructional materials, oversees LMS integration, and ensures full stakeholder coverage. Conduct assessments and audits to drive continuous improvement and enhance team performance.

Job Description

• Develop and implement comprehensive and data-driven training strategies by generating and analyzing TNA results, sales reports and other resources to ensure alignment with performance metrics and overall organizational goals.
• Manage the full training cycle for each product launch and develop detailed progress, evaluation, and review reports to enhance training delivery and outcomes through feedback-driven improvements.
• Design and develop complete training courses and instructional materials, including in-depth training decks, one-pagers, and other primary learning tools. Content areas include smartphone features, competitor insights, selling SOPs, CRM journey mapping, and retail operations training.
• Ensure all materials are instructionally sound, engaging, and aligned with business needs.
• Organize, facilitate, and lead engaging training sessions to strengthen team capabilities and product knowledge and ensure 100% training coverage for internal stakeholders and coordinate with relevant departments to address external training needs across various formats (online, offline, blended).
• Adapt and integrate training modules into the LMS, ensuring compatibility and accessibility, while managing learner enrollment, course notifications, and progress tracking; continuously monitor and analyze LMS data to enhance and optimize the overall training experience.
• Design and implement assessment tools and training audits to evaluate knowledge retention, selling skills, and training effectiveness; analyze results to identify gaps and provide actionable feedback for continuous improvement.
• Supervises training staff to ensure consistent execution of training programs, adherence to instructional standards, and delivery of high-quality learning experiences across all sessions and formats.

Job Qualifications

• Must have a Bachelor's Degree in Business or Marketing or any related course graduate.
• With at least 0-1 years of experience in sales coaching, sales enablement, or a high performing sales role
• Proven track record of helping reps hit quota and level up through coaching
• Background in smartphone, telco, or retail electronics sales is an advantage
• Strong understanding of frontline sales challenges and field dynamics
• Excellent communication skills — clear, motivational, and constructive
• Comfortable using LMS platforms, e-learning tools, and sales tech stacks (CRM, enablement tools, etc.)
• Willing to travel domestically to support field training and coaching activities.

To manage the execution and continuous improvement of Bancassurance learning programs, with a primary focus on delivering the BEST orientation for new sales hires and supporting ongoing capability-building initiatives. This role acts as an individual contributor responsible for delivering structured training modules, refining content, and monitoring training impact. The Manager partners closely with sales leaders and the Learning & Capability Development Head to ensure training interventions support both immediate readiness and long-term sales capability goals.

1) Program Delivery & Execution

• Facilitate the orientation for all new Bancassurance sales hires.

• Deliver structured training on product knowledge, commission policies, compliance, and exam readiness.

• Support refresher and upskilling sessions for sales leaders and teams.

2) Content Development & Enhancement

• Refine and adapt training content to meet participant needs and sales priorities.

• Develop supplementary modules on selling techniques, customer engagement, and people management skills.

• Leverage digital tools and adult learning methodologies to strengthen impact.

3) Monitoring & Reporting

• Track new hire progress, IC exam readiness, and BEST outcomes.

• Report training effectiveness and recommend process improvements.

• Provide data-driven insights to Sales Leadership and the Learning & Capability Head.

4) Stakeholder Engagement

• Collaborate with Area and Regional Sales Heads to ensure training relevance.

• Serve as the point of contact for feedback and escalations on new hire and capability training. -Ensure both current and future leaders are equipped to drive team performance and organizational growth.

5) Continuous Learning Contribution

• Stay updated on bancassurance products, regulations, and training innovations.

• Recommend new approaches to improve timeliness, productivity, and learning engagement.