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The Quality Assurance Analyst (Automation) will be responsible for all testing phase of our production releases and all testing activities to ensure that the products meet the company standards. The Quality Assurance Automation requires documentation of all errors, identify the root cause, and provides suggestions for resolution, and regression testing to ensure errors are addressed appropriately. The QA's will develop and execute test scripts using automated testing tools. The candidate should be willing to step into Manual QA role and perform manual QA tasks, including regression testing and urgent tasks.

A Day in The Life Typically Includes:

• Develops proficiency in the Infor applications and use of tools and processes within the department's scope.

• Works with project teams to develop and execute manual functional and automated test cases based on design and requirements.

• Performs manual and automation test activities.

• Able to shift between automation and manual testing tasks.

• Supports the testing environment and the testing lifecycle.

• Analyze test output and report discrepancies using the defined reporting process to ensure functionality and new feature of the products during a release cycle.

• Provides root cause analysis of issues and suggests quality solutions and strategy independently or with a team.

• Coordinates and performs scheduled, ad-hoc, and emergency tasks within the department's scope.

• Assists with and supports the development and maintenance of the application.

• Participates in code reviews for test scripts within the test group.

• Performs thorough regression testing.

• Collaborates with management to continuously provide input to improve the QA process.

• Creates documentations for the QA functional documentation wiki.

• Ensures the team leadership is informed of schedules and timelines, statuses, issues, mitigations, and all other information necessary or requested.

What You Will Need:

Basic Qualifications:

• Bachelor's degree in computer science, information technology or engineering.

• At least 3+ year(s) of work experience in development or product testing.

• At least 3 years of working experience in automation testing.

• Software testing and quality assurance.

• Work experience in scripts development.

• Work experience in using tools for automation such as Robot Framework for Selenium with Python.

• Work experience using a Continuous Integration tool, preferably JENKINS.

• Experience in QA Methodologies.

• Working knowledge of defect tracking software - JIRA preferred.

• Proficient problem solving and fact-finding skills.

• Ability to prioritize tasks and efficiently manage time.

• Ability to exercise good judgment and effectiveness in working with a high performing team.

• Teamwork and organizational skills.

• Strong communication and interpersonal skills.

• Demonstrates resourcefulness, patience, perseverance, self-motivation, and discipline.

• Exhibits drive and initiative to learn whatever is necessary to explore new solutions.

• Quality Oriented.

• RTO 3x in a week - dayshift schedule.

What Will Put You Ahead?

Preferred Qualifications:

• Experience in creating test cases and or test scripts.

• Knowledgeable on e-Commerce websites.

• Experience in Agile QA methodology

• Defect Tracking Tool: JIRA

• Familiarity with one or combination of the following:

o PyCharm

o Robot Framework

o JENKINS

o Python

o Java

o Microsoft SQL, Dynamo DB

• Test Automation Tools/Framework: Robot Framework, Selenium, Cucumber, TestNG

• IDE for automation Scripting: PyCharm, IntelliJ, Robot IDE, Visual Studio

• Programming Languages: Python, C, C#, or Java

• Version Controls: Git, SVN, CVS, TFS, VSTS, VSS

• CI Tools: Jenkins, GitLab

• Libraries: Selenium Library, AppiumLibrary, SikuliLibrary

• API Performance Testing Tool: Jmeter, SoapUI, Katalon Studio, Postman

• Database Management Applications: Microsoft SQL, Dynamo DB

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called (1) Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the webpage.

At Infor we value your privacy that's why we created a policy that you can read (2) here.

References

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Job Title: QA Analyst

Job Type: Full-time

Job Location: Ortigas, Pasig 

Work Arrangement: Hybrid (Onsite: MW WFH: TTHF)

QA ANALYST:

Software QA Analyst is involved in the quality assurance of the project. He/She will be working with the project management and technical teams in providing a functional, usable and error-free program based on business requirements.

Responsibilities:

• Collaborate with other business units during the product design stage by providing feedback on the software's functions and usability based on business requirements.
• Identify complete test scenarios based on the project scope.
• Create and execute detailed manual and automated test scripts based on software requirements and functionality.
• Perform testing based on different test methods as needed.
• Provide testing support during the user Acceptance stage.
• Provide detailed test results and work with developers to address any issues or possible improvements.
• Identify testing tools to be leveraged by the organization.
• Work with the QA team to innovate and streamline QA processes in line with the team's expansion.

Qualifications:

• Bachelor's degree in Computer Science, Engineering or any technical course.
• 1-2 years of experience in Quality Assurance (QA), preferably with exposure to both manual and automated testing processes.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Strong analytical and communication skills.

We offer a competitive salary, health benefits, and a dynamic work environment. If you are an experienced and motivated QA Analyst looking to join a fast-growing company, we encourage you to apply.

Role:
Mobile Test Engineer

Location:
Makati (Onsite)

Experience:
1 to 3 years

About Quality Kiosk

Quality Kiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk, which offers automated quality assurance solutions for clients across geographies and verticals, counts 50 of the Indian Fortune 100 companies and 18 of the global Fortune 500 companies as its key clients. The company is banking on its speed of execution and technology advancement as key factors to drive a 5X growth in the next five years, both in revenues and number of employee.

Job Description

Test execution as per test cases. Logging of test execution results. Assisting in defect classification and reporting. Creation of unit level and functional level test cases. Provision of data required for preparation of status reports. Update the daily activities in Daily Status Report ensuring that the correct status of the testing for the day is communicated. Knowledge of test management tool. Should be able to write and execute SQL scripts for data level validations.

Primary Skills:
Corporate Internet Banking, Manual testing

Must have Skills
: Channels, Cards ,Core Banking, Front end , Wealth management (avaloq)

Mobile and Web internet banking working experience & project handling is mandatory.

Good to have
: Biller ,Intellect collection system.

Job Description

The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an independent, objective and neutral manner. The goal is to improve the customer experience, and overall quality of the operators' interactions with the visitors. The QA analyst also plays a key role in minimizing company exposure by the reduction of business risk through continuous improvement of business processes and adherence to corporate policies and procedures.

Role and Responsibilities:

· Monitor and evaluate voice/non voice transactions

· Perform live or remote monitoring

· Provide quality performance feedback to the operators and their immediate superiors.

· Roll out quality-related updates to operations

· Work in partnership with the operations leadership, along with the process of disseminating the information to ensure improvements.

· Participate in a calibration session to review performance and consistency of scoring.

· Create and implement quality guideline for standardization

· Support operations in case of staffing issues and be flexible enough to help out and perform as one of the support team members.

· Quality root cause analysis

· Coordinate with other departments for process implementations/improvements

· Provide tracking and reporting of Quality Assurance metrics.

· Report creation and preparation for performance analysis

Preferred Skills:

a) Excellent oral, written, and interpersonal communication skill

b) Experience persuading the audience and front-line employees to support new initiatives

c) Exceptional listening skills

d) Problem-Solving skills

e) Excellent ability to identify and analyse data for trends

f) Experience in providing performance feedback

g) Excellent time management

h) Ability to multitask and perform in constantly changing environment

i) Experience managing and driving team calibration to QA requirements

j) Strong organizational, planning, and prioritization skills

k) Capacity to present oneself professionally in public

At least 6 months of Quality Assurance Analyst experience in the BPO industry is preferred.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Dumaguete City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for an QA/EDI Analyst to support US healthcare operations by monitoring EDI transactions, resolving file issues, and ensuring compliance with HIPAA standards. You will develop process documentation, troubleshoot data transmission, and assist internal and external teams with EDI queries. This role is ideal for detail-oriented professionals with BPO experience, strong technical skills, and an interest in healthcare data and process improvement.

You will provide the best service to our partner brands by performing these tasks:

• Identify and report process issues and improvement opportunities
• Develop and maintain documentation for EDI processes, reports, and metrics
• Monitor EDI file processing for quality; troubleshoot and resolve transaction issues
• Track, update, and ensure accuracy of data required for file transmission
• Assist internal and external teams with queries regarding EDI transactions
• Stay updated on US healthcare industry standards and HIPAA EDI regulations
• Participate in meetings and support special tasks or assignments as needed
• Contribute to a positive and collaborative work environment

Who are we looking for?

• Bachelor's/College Degree in any field (or equivalent education and work experience)
• At least 2 years of BPO/Call Center experience
• Minimum 1 year of experience in quality assurance
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)
• Excellent English written and verbal communication skills
• Working knowledge of HIPAA EDI protocols
• Experience with EDI formats is a plus
• Background in US health insurance, customer service, or TPA is a plus

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks

Job Types: Full-time, Permanent

Pay: Php35, Php45,000.00 per month

Benefits:

• Additional leave
• Company events
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Quality Assurance Analyst: 2 years (Required)
• Healthcare Account: 2 years (Required)
• EDI: 2 years (Preferred)

Work Location: In person

Company Description

Shinkozan Corporation is a leading subcontractor for multinational EMS, electronics, and OEM manufacturers worldwide. Specialized in manufacturing metal component parts, the company serves various industries, including electronics, telecommunications, automotive, home appliances, computer networks, and power supplies. Shinkozan's expertise also extends to bank notes and vending machines, as well as thin sheet metal fabrication and mechanical or electromechanical assemblies such as IT server frames and racks.

Role Description

This is a full-time on-site role for a Quality Assurance Analyst located in Carmona. The Quality Assurance Analyst will be responsible for conducting quality assurance and quality control activities, performing manual testing, and developing and executing test cases. Day-to-day tasks include analyzing product specifications, collaborating with cross-functional teams to ensure quality standards, and identifying areas for improvement in the production process.

Qualifications

• Possess strong Analytical Skills
• Experience in Quality Assurance and Quality Control
• Proficiency in Manual Testing and developing Test Cases
• Excellent attention to detail and problem-solving skills
• Effective communication and collaboration skills
• Ability to work independently and meet deadlines
• Experience in the manufacturing industry is a plus
• Bachelor's degree in Engineering, Quality Management, or a related field

Transcosmos Asia Philippines is hiring a Full time Quality Assurance Analyst role in Ortigas Center, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱28,000 - ₱31,000 per month

About Us
Founded in 2010, and Headquartered in Newport Beach, California, Kajabi is the leading creator commerce platform, helping creators turn their knowledge, experience, and expertise into sustainable online businesses. With Kajabi's integrated platform, creators have a single ecosystem to build and market their digital products, including online courses, communities, live coaching, and more. Tens of thousands of creators and entrepreneurs rely on Kajabi as the backbone of their business and have collectively earned over $10 billion from more than 85 million customers. Learn more at

Quality Assurance Analyst
In the new role of
Quality Assurance Analyst,
you will review and grade customer service interactions with the goal of delivering high-quality support. We're looking for an individual who is detail-oriented, process-minded, tech-savvy, and passionate about improving agent performance. The role will report to our
Quality Assurance Manager
.

The impact you will make

• Analyze the quality of agent/Hero interactions as defined by the latest Quality Assurance Scorecard.
• Provide structured and timely recommendations through verbal and/or written feedback to agents, CX management, and/or training team.
• Collaborate with CX management and training team members to identify and streamline processes.
• Help drive process standards that enhance service delivery and the customer experience.
• Suggest strategies for improving support KPIs through targeted and random audits.
• Collaborate with the rest of the QA team to analyze and improve the QA process.
• Prepare, present, and analyze metrics as necessary to improve service quality and agents' performance.
• Compile meaningful QA reports to highlight on QA findings, trends, and recommendations to management.
• Participate in calibration sessions to maintain consistency in internal evaluations.

Attributes for Success

• 1+ year experience in quality assurance in call-center or technical support environments.
• Solid understanding of Kajabi's platform.
• Strong understanding of customer service metrics (e.g. CSAT, FRT, FCR) and how QA efforts can affect those KPIs.
• Possess an innate ability to channel different points of view.
• Able to establish and maintain excellent relationships and credibility quickly.
• Knowledge of existing and emerging quality assurance software.
• Proven ability to achieve high service quality results as well as meet productivity levels.

Kajabi Team Benefits Package

• HMO Paid 100% by Kajabi
• Mental healthcare coverage
• Company-issued device
• Team appreciation fund

How To Apply
Sound like a good fit for you? Click apply, below

Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.

Duties and Responsibilities:

• The position is part of the team of researchers/analysts that assist in ensuring the quality and consistency of the raw materials, packaging materials and finished products.
• Monitors and audits processes, workers and production areas to ensure compliance of GMP's (good manufacturing practices) standard.
• Provides assistance by performing various laboratory functions such as preparing materials for analysis, conduct regular laboratory analysis, maintaining proper storage of samples, and other related quality control functions.

Qualifications:

• A graduate of BS Food Technology.
• Required skill(s): MS Office.
• Required language(s): English, Filipino
• Flexible. Can work with minimum supervision and has initiative.
• Hard working and self motivated.
• Fresh graduates are encouraged to apply.
• Applicant must be willing to work in Makati City and Mandaluyong City.
• 1 Full-Time position available. Direct Hire.

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• 13th month salary
• Bonus pay

Job Type: Full-time

Work Location: In person