1,465 Apprenticeships & Trainee jobs in the Philippines
Training and Quality Officer
Posted today
Job Viewed
Job Description
Location: Onsite – Ortigas, Pasig City, Philippines
Employment Type: Full-Time
Level: Specialist
Reporting to: Player Support Manager
Industry: Gaming / Digital Entertainment
About GameClub
GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. Behind every great squad is strong training and quality support — and that's where you come in.
About the Role
We're seeking a Training and Quality Specialist to design engaging learning programs, coach our support teams, and ensure that every player receives top-quality service. You'll create training modules, conduct onboarding and refresher sessions, monitor quality scores, and help raise the bar for support excellence. If you love teaching, improving processes, and leveling up people, this role is your arena.
What You'll Do
Training
Develop and deliver onboarding training for new Player Support Specialists.
- Create training modules on tools, workflows, game knowledge, and soft skills.
- Conduct refresher training sessions and workshops based on team needs.
- Track and assess training effectiveness, updating materials regularly.
Quality Assurance
Monitor and evaluate support interactions (tickets, chats, calls) to ensure alignment with quality standards.
- Provide actionable feedback and coaching to agents and Squad Leaders.
- Analyze QA results to identify trends, recurring issues, and training gaps.
- Partner with management and operations to implement quality improvements.
Collaboration
Work closely with Squad Leaders to maintain consistent performance across squads.
- Share insights with game/product teams to improve player-facing FAQs, guides, and processes.
- Contribute to building a fun, motivating, and growth-oriented CS culture.
What You Should Have
- 2–4 years of experience in customer support, training, or quality assurance, ideally in gaming, BPO, or digital services.
- Strong facilitation and presentation skills — you can make training fun and impactful.
- Experience with QA frameworks and evaluation forms for support teams.
- Excellent written and verbal communication in English.
- Ability to turn data (QA scores, player feedback, performance metrics) into actionable improvements.
- Tech-savvy and familiar with support platforms (Zendesk, Freshdesk, Intercom, or similar).
- Passion for gaming and helping others grow.
Bonus:
- Instructional design or e-learning experience.
- Multilingual (e.g. Tagalog, Bahasa, Thai, Vietnamese, Spanish).
- Background in soft skills or leadership training.
Why Join GameClub?
Shape the skills and quality standards of our frontline support team.
Build a career in training, quality, and people development within the gaming industry.
Help us deliver world-class player experiences across the globe.
Apply Now
Ready to level up both players and teammates? Send us your resume and let's start the conversation
Training Specialist II
Posted today
Job Viewed
Job Description
Training Specialist II in NCR
For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.
Cadet Training Superintendent
Posted today
Job Viewed
Job Description
Location Country
Philippines
Work Location
Manila
Who are V?
As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment, quality ship management and technical services, together with supporting management and commercial services, V. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are always interested in making contact with talented individuals - people who will demonstrate our values and deliver great service, for internal and external stakeholders.
Overall Purpose of The Job
- The Cadet Training Superintendent is responsible for all activities connected to Cadet Training including the selection of suitable Cadets into the Cadet Training Program.
Key Responsibilities And Tasks
- Overall responsible for Cadet Training and represent V. as Cadet Company Training Officer
- Work with Head of Cadets and Global Cadet Manager to understand number required for strategic hiring.
- Responsible person for selection and relationships with Cadet universities / schools for the region.
- Responsible for selection process of Cadets into the Cadet program, also to be part of the selection panel.
- Responsible for ensuring high quality of training imparted to the Cadets in the Universities / School.
- Work with Training services for developing Training materials for Cadets and deliver the same to the Cadets in Universities / Schools as well as in Training Centres.
- Responsible for developing training pathways for individual Cadets by engaging with them at different points in their Cadet to Officer journeys.
- Responsible for Cadet Record book reviews and sign offs
- Responsible for creating and managing a "V. Cadet" network
Additional Tasks:
- Responsible for ensuring that V. promotion criteria completed by all Cadets
- Ensure that Cadets that complete a structured V. Training program are suitable for promotion to Officer ranks.
- Ensure Cadet standards are continuously improved.
- Establish V. as an Employers of Choice for Cadets in the region.
Key Success Measures:
- Positive feedback of Cadets employed with V.
- Positive appraisals of the Cadets at the end of their first tenure as Officers.
- Timely deployment of Cadets on board so as the control the overall waiting time for placement of Cadets at home
- Majority of the Cadets who have been part of the V. Training program to be placed on board as Officers.
What can I expect in return?
V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.
Essential
- Holds a Chief Officer or 2nd Engineer COC
- Must have sailed on board as a 2nd Officer or a 3rd Engineer minimum
- Experience in undertaking seafarer interviews/promotion interviews
- Demonstrable capability to collaborate with multiple stakeholders
- Knowledge of local and international regulations with respect to training of Cadets
- Required English language knowledge appropriate to the rank
Desirable
- Experience in Training related activities
- Experience in working with Cadets and their training
- Experience of developing training and assessment materials and guidance
- Excellent time management skills
Applications Close Date
30 Nov 2025
Training Officer
Posted today
Job Viewed
Job Description
The Trainer is responsible for facilitating training for Operations-based employees and implementing industry-leading training programs for J&T Express. He / She is required to assess current training and development systems, develop new training programs, implement measurement tools, and provide feedback. It is also necessary to conduct research to identify specific staff training needs.
QUALIFICATIONS
Graduate of any 4-year course, preferably in the field of Psychology, Human Resource Management, or equivalent.
At least 2 years relevant work experience in Training & Development or similar field preferred.
Experience in E-Commerce or Logistics is a plus.
KNOWLEDGE, SKILLS, & ABILITIES
Experience developing and conducting instructor-led training, either live or via webcast
Experience in using design tools for instructional materials
Excellent ability in conducting training needs analysis
Ability to work on a deadline set by internal stakeholders
Excellent knowledge of learning theories and instructional design models
Knowledge & application of adult learning principles in Lesson and curriculum planning skills
Strong interpersonal skills in both client interactions and team interactions and a willingness to interact with clients on a regular basis.
Ability to use Microsoft office applications like PowerPoint and Word.
Ability to make decisions on matters involving immediate problem solving within his/her area of control.
DUTIES AND RESPONSIBILITIES
Designs and administers training programs for Operations.
Facilitates various trainings of the company and complete various training tasks assigned by the company
Facilitates the organization of the entire training, communication between teaching and learning to ensure the smooth completion of the training
Continuously familiarizes self with J&T Express SOP and policies and implement changes.
Make suggestions to improve the company's training system and system, and set up a training database
Collect the opinions of the participants and promote the improvement and adjustment of the training work
Job Type: Full-time
Pay: Php23, Php28,000.00 per month
Benefits:
- Paid training
Work Location: In person
Sales Training Officer
Posted today
Job Viewed
Job Description
Job Description
Dreams Fulfillment Officer JD _
POSITION TITLE: Dreams Fulfillment Officer
LEVEL: Supervisor
REPORTS TO: Cluster Head
SUPERVISES: None
- JOB PURPOSE
Responsible for the growth of branch sales through dealer recruitment, execution of intentional
activities, training, and coaching of new and existing dealers.
Works closely with the Cluster Head, Happy Customer Supervisor and Happy Customer Retention,
Great Life Executives, Directors, Managers, and Builders.
- KEY RESPONSIBILITIES
- Ensures achievement of sales, recruitment, and progression targets.
- Executes branch Intentional Activities for sales generation and dealer engagement activities.
- Ensures daily monitoring of KPIs using the available tools through Sales Web platform.
- Daily accomplishment of IA Tracker via iCheck.
- Updates the dealer on existing and upcoming Marketing Division and Dreams Fulfillment
Department (DFD) programs.
- Conducts all training programs from Commercial Operations Training Division for existing
dealers and ensure call to action as a follow through. And ensure that all training materials
are updated, and training tools are working properly.
- Coaches existing dealers on dealer group management, dealership progression and
achievement of set personal vision and goals through Heart-to-Heart discussions.
- Responsible for Promote out and Sourcing out of Great Life Manager or Director.
- Ensures intentional activities are conducted based on set schedule and according to set
guidelines such as:
- High Sales Generating:
- Appreciation Meeting
- Recruitment Initiatives
- Grand Recruitment Day
- Regular Sales Generating:
- Great Life Leaders' Month Start Meeting
- Great Life Leaders' Cut off Meeting
- Follow through Sales Calls
- Fun Day (birthday celebration)
- Progression / Fulfillment Day or Grand Recruitment Fair
- Bingo Day
DREAMS FULFILLMENT OFICER
Job Description
Dreams Fulfillment Officer JD _
- Relationship Building:
- Heart to Heart 1on1 Face to Face
- H2H Follow Through Calls/F2F
- GLO 2
- GLO 3
- Progression Meeting
- Ensures the quality (CER) and continuity of business (retention) of new Recruits.
- Collaboration with Happy Customer Supervisor in resolving dealer concerns, determines
root cause of recurring issues, and recommends course of action.
- Secures compliance on required sales and other administrative reports.
- Comply and support special projects like Suyod, etc.
- Any other tasks that may be asked from time to time
Training Specialist
Posted today
Job Viewed
Job Description
The
Training Specialist
is responsible for designing, delivering, and evaluating training programs that equip Care Advocates and support teams with the knowledge and skills to deliver exceptional member experiences. The role focuses on developing training materials, facilitating engaging sessions, and ensuring alignment with healthcare compliance standards and organizational goals. This position supports ongoing learning through onboarding, refresher training, and targeted skill development.
Job Description
• Conducts training needs assessments in collaboration with Team Leaders and Quality Analysts to identify skill gaps and development areas.
• Designs and updates training materials, job aids, and learning modules aligned with compliance requirements and business priorities.
• Facilitates engaging training sessions (virtual or in-person) covering healthcare plan knowledge, call handling, compliance, and member support processes.
• Tracks and measures training effectiveness, making adjustments to improve knowledge retention and performance outcomes.
• Provides coaching and support to new hires during onboarding, nesting, or transition phases.
• Partners with operations and quality teams to ensure training reflects current policies, procedures, and member expectations.
• Monitors training participation and feedback, recommending continuous improvements in training programs.
• Maintains accurate documentation of training activities, evaluations, and learning progress.
Required Qualifications
• Demonstrates strong facilitation and communication skills with the ability to deliver training confidently.
• Knowledge of adult learning principles, instructional design, and healthcare/BPO processes.
• Adapt training delivery to diverse learning styles and organizational needs.
• Prepare training materials, tracking performance metrics, and using digital tools for training.
• Organizational and time management skills, with the ability to manage multiple training initiatives.
• Collaborative mindset with the ability to partner effectively with leadership, operations, and quality teams.
Screening Criteria
• Bachelor's degree in human resources, education, business administration, or a related field.
• Minimum of two (2) years of experience in training, learning & development, or healthcare/BPO coaching roles.
• Must have a stable employment history.
HR Training Associate
Posted today
Job Viewed
Job Description
QUALIFICATIONS:
- Must possess a Bachelor Degree in Human Resource Management, Industrial Psychology, Organizational Development, Mass Communication, or related field.
- Experience in Food and Beverage industry is an advantage.
- Fresh graduate are welcome to apply.
- Experience in teaching and facilitation skills is an advantage.
JOB DESCRIPTION:
- Perform basic administrative functions such as but limited to cross-checking of the endorsement papers from the recruitment section, maintenance of the training tracker and database, accomplishes relevant forms such as uniform release, training allowance disbursement forms and the like
- Conducts training evaluations and consolidates results ensuring integrity and transparency.
- Conducts spot checks and lectures for all on-site trainers in the field
- Consolidates training evaluation forms, highlights recommendations and transmits necessary forms to the relevant HR unit for proper action.
- Assist in training courses in a consistent manner and based on prescribed company standards.
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Application Question(s):
- Please list 2-3 dates and time ranges that you could do an interview.
- Where are you currently residing?
- What is your expected monthly salary?
Work Location: In person
Be The First To Know
About the latest Apprenticeships trainee Jobs in Philippines !
Training Manager (173536)
Posted today
Job Viewed
Job Description
Shangri-La Mactan, Cebu
Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.
The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.
We are looking for a Training Manager.
As a Training Manager, we rely on you to:
Plans, organizes, monitors, coordinates and conducts training activities effectively in order to upgrade the performance of employees to meet the hotel standard.
Assists in implementation of systems and programs in employee relations and revenue generation, thereby assisting the Director of Human Resources in accomplishing hotel and department goals and objectives.
Develops training plan and internal training programs for general skills, knowledge, languages, and areas for improvement based on the result of training need analysis and revise when needed.
Obtains structured feedback from participants of major training programs
Monitors training expense within budget.
We are looking for someone who:
Has a passion for people
Preferably has a degree in Human Resources Management and a Certified Trainer
Preferably possesses relevant experience in a luxury hotel
Has good communication and people management skills
Communicates and writes with fluency in English (as well as the local language)
Has strong organizational skills with ability to multi-task
Has solid understanding of human resources processes and procedures
Enjoys interacting with people
Is a critical thinker and a problem solver
Able to communicate priorities and drives business results
If you are the right person, what are you waiting for? Click the apply button now
Sales Training Associate
Posted today
Job Viewed
Job Description
- The Training and Development Associate acts as a support in the daily operations of the Sales Training Team.
- Coverage of the tasks shall be related (but not limited) to: Training the salesforce and assists in the execution of training-related activities and module-creation.
- Conducts regular and special Sales Skills Development Training Programs such as: New-hire class for the sales force, Salesmanship (Prospecting, Presentation, Closing, and Project Briefing), Sellers Portal Trainings, RLC Way (Booking sales and processes)
- Assists in organizing details/logistics of different Sales Engagement Activities such as: Townhall, Sales Awarding, Team Building, Technical Briefing
- Initiates regular dissemination of Training-related information such as: Training Calendar, Training results, Training Activities
- Ensure that training requirements/activities are adequately specified and documented
- Maintain and safe keep training materials
- Proposes/creates training modules
- Teams up with a specific Training Officer in the creation and execution of Project Mastery Classes and other special skills development Programs
Sales Training Associate
Posted today
Job Viewed
Job Description
- The Training and Development Associate acts as a support in the daily operations of the Sales Training Team.
- Coverage of the tasks shall be related (but not limited) to: Training the salesforce and assists in the execution of training-related activities and module-creation.
- Conducts regular and special Sales Skills Development Training Programs such as: New-hire class for the sales force, Salesmanship (Prospecting, Presentation, Closing, and Project Briefing), Sellers Portal Trainings, RLC Way (Booking sales and processes)
- Assists in organizing details/logistics of different Sales Engagement Activities such as: Townhall, Sales Awarding, Team Building, Technical Briefing
- Initiates regular dissemination of Training-related information such as: Training Calendar, Training results, Training Activities
- Ensure that training requirements/activities are adequately specified and documented
- Maintain and safe keep training materials
- Proposes/creates training modules
- Teams up with a specific Training Officer in the creation and execution of Project Mastery Classes and other special skills development Programs