What Jobs are available for Healthcare in the Philippines?

Start date: October 17, 2025

Location: Centris, Quezon City

Qualifications:

• SHS graduate or 2 years in College with NO BACK SUBJECT/S with at least 6 to 12 months BPO experience
• FRESH GRADS are welcome to apply
• With excellent communication skills
• Amenable to work in Quezon City
• Willing to start on October 17, 2025

Benefits:

• Earn up to 26k salary package (depends on tenurity)
• 20% night differential
• HMO on Day 1
• Free training
• 1-Day Hiring Process

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php26,000.00 per month

Benefits:

• Company events
• Health insurance

Language:

• English (Required)

Work Location: In person

Company Overview

We are a global outsourcing partner supporting leading healthcare and medical record retrieval providers in the US. Our team delivers high-quality customer service and administrative support, helping clients improve efficiency and ensure compliance with industry standards. We are committed to fostering an inclusive and collaborative workplace where growth and development are prioritized.

Role Description

As a Customer Service Representative – Healthcare, you will act as a liaison between healthcare providers, law firms, and insurance agencies to ensure accurate and timely retrieval of medical records. You will handle outbound and inbound calls, respond to inquiries, and maintain compliance with HIPAA regulations. This role requires excellent communication, strong attention to detail, and the ability to work effectively in a fast-paced environment.

Qualifications

• Minimum of 3 years BPO experience with a healthcare background
• Previous customer support experience with knowledge of medical records and HIPAA regulations
• Working knowledge of HIPAA regulations is required
• Strong verbal communication skills and active listening ability
• Familiarity with CRM systems and practices
• Customer-focused, adaptable to different personality types
• Ability to multitask, prioritise, and manage time effectively
• At least High School graduate
• Australian work rights are required for this position

Join Our Team and Make Every Customer Experience Count

Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment and enjoy helping others? We're looking for driven Healthcare Associate to support one of the world's leading meal-kit brands right here in Cebu IT Park, Cebu City

This is your chance to build a rewarding career with a company that values people, service, and growth. Enjoy a competitive salary, solid benefits, and a vibrant, inclusive work culture.

Location:

Ground Flr, Ayala Mall Central Bloc, Cebu IT Park, Cebu City

Shift: Graveyard Shift (Full-Time | Permanent)

Compensation Package:

• Up to PHP 23,000 Basic Salary
• HMO on Day 1
• 10% Night Differential

Job Responsibilities:

Serve as the first point of contact for customer inquiries via calls, email, or chat

Build rapport with customers by providing friendly, efficient, and professional support

Investigate and resolve concerns or complaints with empathy and problem-solving skills

Achieve performance metrics and contribute to overall team success

Represent the brand in a positive and engaging manner

Qualifications:

• College Graduate
• SHS Graduate w/ Minimum 1 year of BPO experience in an international voice account
• Excellent communication skills in English
• Willing to work onsite in Cebu IT Park
• Open to graveyard shifts

Hiring Process:

• Phone Screening

One DAY ONSITE PROCESS:

• Initial Interview
• Assessment
• Final Interview
• Job Offer

Perks & Benefits:

• HMO coverage on Day 1
• Free HMO for 1 dependent after 1 year
• Paid training and development programs
• Clear career growth opportunities
• Supportive and inclusive team environment

Ready to Apply?

Send your resume to:

Or message via Viber:

Job Type: Full-time

Pay: Php17, Php23,000.00 per month

Ability to commute/relocate:

• Cebu City 6000 P07: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• BPO: 1 year (Preferred)

Work Location: In person

Easy and Fast One-day Hiring Process Earn up to 25k monthly plus more benefits We are looking for a Healthcare Specialist Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Answer inquiries regarding medical services, insurance coverage, and billing via phone calls.
• Assist patients with scheduling appointments and accessing medical records
• Verify insurance coverage and process medical claims and bills
• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction
• Achieve performance targets related to customer satisfaction and quality

Qualifications:

• High school diploma or equivalent (some college coursework in healthcare or related field preferred)
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

30 Openings

Taguig

The Customer Service Associate will provide exceptional customer service to customers via inbound Call Center Operations.

Duties/Responsibilities:

• Receive and respond to inbound phone calls for customer assistance
• Respond to outbound phone call requests
• Document all calls in ticketing and tracking systems
• Respond to customer inquiries and provide data to customers within a required time frame
• Act as liaison between claims department and providers
• Research customer claims in the primary payor systems
• Ensure highest level of customer service on every call
• Perform other duties as assigned or necessary

Required Skills/Abilities:

• High school degree required
• At least 1 year of relevant professional experience in healthcare claims operations or 1-2+ years of relevant experience in a Call Center environment
• Knowledge of physician practice and hospital coding, billing and medical terminology, CPT, HCPCS, ICD-9 and ICD-10 an advantage
• Must be able to work with minimal supervision
• Maintain a full comprehensive understanding of the covered benefits, coding and reimbursement policies and contracts
• Excellent verbal and written communication skills.
• Attention to detail and problem solving skills
• Proficiency with MS Office applications, especially Word and Excel
• Amenable to working nightshift

Healthcare Voice,Call Center,Customer Service

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Join our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-Metrix

Experience these exceptional benefits when you join Med-Metrix

• 8-Hour Shifts, Fixed Weekends Off
• Day 1 HMO with 2 of your dependents covered for FREE
• Medical Cash Allowance
• Rice Allowance
• Clothing Allowance
• Free Lunch Daily
• Paid Time Off
• Training and Staff Development
• Employee Engagement Activities
• Opportunities for Internal Mobility

Job Purpose

The Healthcare Accounts Receivable Specialist is responsible for collections, account follow up, billing and allowance posting for the accounts assigned to them.

Duties and Responsibilities

• Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites
• Meets and maintains daily productivity/quality standards established in departmental policies
• Uses the workflow system, client host system and other tools available to them to collect payments and resolve accounts
• Adheres to the policies and procedures established for the client/team
• Knowledge of timely filing deadlines for each designated payer
• Performs research regarding payer specific billing guidelines as needed
• Ability to analyze, identify and resolve issues causing payer payment delays
• Ability to analyze, identify and trend claims issues to proactively reduce denials
• Communicates to management any issues and/or trends identified
• Initiate appeals when necessary
• Ability to identify and correct medical billing errors
• Send appropriate appeals, accurate requesting information, supporting documentation, and effective communication to complete recovery process
• Understanding of under or over payments and credit balance processes
• Assist with special A/R projects as needed. Analytical skills and the ability to communicate results are required
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients
• Work independently from assigned work queues
• Maintain confidentiality at all times
• Maintain a professional attitude
• Other duties as assigned by the management team
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• 1 year of experience in the BPO healthcare insurance industry, with hands on experience on Accounts Receivable (AR) follow-up
• Proficient in processing health and medical insurance claims from end to end with an understanding of payer-specific requirements and denials management and processing.
• Experienced on medical billing/ AR Collections
• In-depth knowledge on claims payments processing, claims status and tracking, Medical Billing, AR Follow ups, Denials and Appeals-outbound healthcare providers.
• Familiar with key healthcare and insurance terminologies including copay, coinsurance, and deductibles.
• Amenable to handling a mixture of 70% back-office support and 30% outbound call support
• Background in calling insurance (Payer) to verify claim status and payment dispute
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Must be amenable to work night shifts
• Must be willing to work onsite
• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, gender(including pregnancy, gender identity, and sexual orientation), parental status, national origin, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Healthcare Coordinator – Job Responsibilities

As a Healthcare Coordinator, you will play a vital role in supporting both healthcare professionals and partner facilities to ensure smooth and efficient operations. Your key responsibilities will include:

• Reviewing resumes and credentials to ensure candidates meet position requirements in terms of skills, experience, and knowledge.
• Building and maintaining strong relationships with clients, including facility staff, managers, healthcare workers, and other stakeholders.
• Communicating weekly staffing needs from the BC team via email.
• Organizing and maintaining the BC Google Sheet of available healthcare workers, ensuring all offers are sent to the appropriate Regional Health Authority.
• Preparing and organizing contracts for Independent Contractors and partner facilities once an offer is confirmed.
• Managing the end-to-end coordination of schedules and accommodations between healthcare workers and facilities.
• Monitoring email communications to track confirmed and cancelled assignments, and ensuring accurate documentation.
• Handling cancellation requests, arranging replacements, and keeping records updated in the system.
• Identifying solutions and resolving scheduling conflicts or inconsistencies.
• Supporting the Finance Team by verifying and ensuring the accuracy of all related travel costs.
• Performing other related duties as assigned.

Qualifications

Education & Experience

• Bachelor's degree in Healthcare Administration, Human Resources, Business Management, or related field (preferred but not required).
• Previous experience in healthcare coordination, recruitment, scheduling, or administrative support (1–2 years preferred).
• Familiarity with healthcare staffing, scheduling systems, or facility operations is an advantage.

Skills & Competencies

• Strong organizational and time-management skills with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and Google Workspace (Docs, Sheets, Gmail).
• High attention to detail and accuracy in record-keeping.
• Ability to work independently while maintaining strong teamwork and collaboration.
• Problem-solving skills, especially in managing schedules, cancellations, or conflicts.
• Customer service mindset with the ability to build and maintain strong professional relationships.

Other Requirements

• Willingness to work on Central Standard Time
• Ability to handle sensitive information with confidentiality and professionalism.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Company events
• Paid training
• Work from home

Application Question(s):

• Virtual Assistant Experience

Experience:

• Healthcare Coordinator: 1 year (Required)

Location:

• Remote (Preferred)

Work Location: Remote

About the role

We are seeking a dedicated and experienced Lead for our healthcare call centre team working the night shift at our office in Naga City, Camarines Sur. As the Lead, you will play a crucial role in managing and supporting our team of customer service representatives, ensuring exceptional service is provided to our clients throughout the night. This full-time position is an excellent opportunity for a proven leader with strong call centre experience to make a significant impact within our growing organisation.

What you'll be doing

1. Providing hands-on leadership and supervision to a team of night shift customer service representatives
2. Monitoring call quality, productivity and performance metrics to identify areas for improvement
3. Coaching and mentoring team members to develop their skills and enhance the customer experience
4. Handling complex customer inquiries and escalations, and providing guidance to your team
5. Collaborating with other departments to ensure seamless service delivery
6. Implementing process improvements and driving initiatives to enhance operational efficiency
7. Fostering a positive, motivating and inclusive work environment for the night shift team

What we're looking for

1. Significant experience (3+ years) working in a call centre or customer service environment, with a proven track record of leading and motivating teams
2. Strong communication and interpersonal skills, with the ability to effectively liaise with both customers and internal stakeholders
3. Excellent problem-solving and decision-making abilities, with the confidence to handle complex customer issues
4. Proficiency in data analysis and the use of call centre metrics to drive continuous improvement
5. Familiarity with healthcare industry regulations and best practices, or the willingness to quickly learn
6. Flexible and adaptable, with the ability to thrive in a fast-paced, dynamic environment

What we offer

At JTSworx', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits including:

1. Comprehensive health insurance coverage
2. Generous paid time off and holiday leave
3. Opportunities for career development and advancement
4. Collaborative and inclusive team culture
5. Modern, comfortable office facilities with 24/7 access

We value our employees and strive to create an environment where everyone can thrive. If you are passionate about leading a high-performing team and delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Apply now

Duties and Responsibilities:

-Promotes products and secure sales results.

- Organizes appointments and meetings with community and hospital-based healthcare staff.

- Establishes good rapport and professional relationship in the procurement chain.

- Attends pre-bidding/bidding proper and assist the Government Coordinator in preparing of bidding documents.

- Performs product demonstration to the target customers.

- Expands area for the top new hospitals.

Requirements/Qualifications:

• Preferably graduate of any four-year course
• Preferably with 1 year experience as sales representative in the same industry
• Preferably with experience in handling government hospitals with doctors' coverage is an advantage.
• Preferably has average to very good interpersonal and communication skills.
• Preferably living in or near the area of assignment.

Job Type: Full-time

Pay: Php18, Php23,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Opportunities for promotion

Work Location: In person