147 Oil & Gas jobs in the Philippines

Senior Manager - HR Operations Contact Center

Manila, Metropolitan Manila Fresenius Medical Care North America

Posted 1 day ago

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Job Description

We are seeking an experienced and highly motivated Senior Manager to lead the United States HR Operations Tier I Contact Center team within our Global HR Shared Services function. This leadership role will oversee the day-to-day service delivery of Tier I HR support operations, focusing on excellence in case management, inquiry resolution, and employee experience.
The ideal candidate must possess deep experience in U.S. HR policies, practices, and regulatory requirements, with a proven track record in leading large-scale contact center operations in an HR shared services environment. A passion for continuous improvement, operational efficiency, and service excellence is essential.
**RESPONSIBILITIES:**
+ Lead, coach, and develop a team of HR Tier I Contact Center professionals handling high-volume employee inquiries for the U.S. population.
+ Oversee performance management, service level agreements (SLAs), and customer satisfaction (CSAT/NPS) metrics to ensure consistent, high-quality service delivery.
+ Drive operational excellence by implementing best practices in case management, call handling, escalation protocols, and resolution strategies.
+ Act as a point of escalation for complex Tier I issues and partner with HR Center of Excellence (CoE) teams for seamless issue resolution.
+ Collaborate closely with HR Business Partners, Payroll, Benefits, Compliance, and Technology teams to resolve systemic issues and improve processes.
+ Analyze trends and root causes of inquiries; propose and implement proactive solutions to reduce repeat contacts and increase first-contact resolution.
+ Ensure compliance with all U.S. federal, state, and local HR laws and company policies.
+ Champion continuous improvement initiatives and support the deployment of HR transformation programs and new technology rollouts (e.g., Workday, case management platforms).
+ Foster a positive and engaged team culture that aligns with organizational values and service excellence goals.
+ Prepare and deliver regular operational reports, insights, and presentations to senior leadership.
**QUALIFICATIONS:**
+ Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree or HR certification (PHR/SPHR/SHRM-CP/SHRM-SCP) preferred.
+ Minimum of 8-12 years of progressive HR Operations experience, with at least 5 years in a managerial role supporting U.S.-based employee populations.
+ Demonstrated expertise in managing Tier I HR Contact Center teams in a shared services environment.
+ Strong knowledge of U.S. labor laws, HR practices, and regulatory compliance.
+ Proven experience with HR technologies such as Workday, ServiceNow, or other case management and knowledge base platforms.
+ Exceptional people leadership, stakeholder management, and communication skills.
+ Strong analytical and problem-solving capabilities with a continuous improvement mindset.
+ Willingness and ability to work a late mid shift schedule (5:00 AM - 3:00 PM EST).
+ Experience supporting a large and geographically dispersed employee base (preferably >50,000 employees).
+ Prior exposure to global business services or regional HR shared services models.
+ Comfortable working in a fast-paced, metrics-driven environment.
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Operations Manager I

Concentrix

Posted 1 day ago

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Job Title:
Operations Manager I
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Cebu City - J Center
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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ESH Manager

Subic, Zambales V2X

Posted 2 days ago

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Job Description

Overview
***This position is physically located in the Philippines in support of LOGCAP***
Versatile, self-starting individual that works well on their own, with little supervision, to develop/improve a behavior based environmental, safety and health program. Work assignment will be managing the various elements of ESH (to include compliance, environmental, training, and subcontract ESH sections) for INDOPACOM STT sites; must have in-depth knowledge of Federal, Local (to include regional - such as Philippine DOLE OHS and DENR), and Army environmental, safety, and occupational health methods, practices, principles and procedures to perform effectively; manages resources to promote a wide variety of training activities designed to achieve awareness of environmental, safety, and health hazards and corresponding preventive procedures; manages resources to perform on a recurring basis an effective industrial hygiene and environmental monitoring program, behavioral, and organization evaluations, to cite legal violations, recommend corrective actions, and insure that hazardous conditions are effectively controlled ensuring required programs are functioning effectively. Works with managers, supervisors, leads, and officials to eliminate or control hazardous operations or conditions.
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
+ Establishes a contract-wide (regional) environmental, safety, and health program which includes: compliance, and behavioral monitoring program that conforms to applicable legal and other requirements; knowledge of Industrial Hygiene evaluation processes and equipment; Environmental program evaluation, corrective actions, and monitoring processes; Training program to include development of training packages, measuring training effectiveness, monitoring training compliance, and gauging the training requirements of the organization; and manage subcontractor ESH program monitoring and reporting. 25
+ Communicates professionally, both orally and in writing, with other professionals as needed to relay information necessary for job success. This includes, but is not limited to, staff meetings, performance appraisals, job requirements, metrics, project plans, Quality Standard Procedures, and ESH Best Practices. 15
+ Communicates (manage from the floor type) with senior management, area supervisors and regulators, preparers required corporate reports; updates ESH data bases to implement a complete ESH Program.
+ Evaluates risk analysis, root cause analysis, and ensures resources required to effectively monitor programs to ensure they exceed basic regulatory compliance, identify needed resources (such as personal protective equipment) and budget for resources, identify required training for employees in various operations.
+ Ensures work areas are evaluated for potential environmental, safety and health non-compliance issues and reports findings to workplace leaders while recommending abatement actions for identified deficiencies; monitors corrective action and tracks task to completion.
+ Monitors compliance during area evaluations; documents and reports on non-compliant issues and inappropriate behavior traits observed during audits.
+ Develops and/or reviews a variety of training lesson plans; presents environmental, safety and health training; presents orientation training.
+ Sets a good example to the workforce by following all environmental, safety, and health regulations, policies, procedures, and practices; keeps work area/equipment clean and orderly.
+ Mentors ESH Professionals.
+ Performs other duties and assignments as required.
Qualifications
+ Education/Certifications: Two-year related experience may be substituted for one year of education if degree is required.
+ Master's degree in environmental, safety and health or related discipline or, combination bachelor's degree with four-year experience (preferred). However, experience and demonstration of the drive and organizational management skill are most important.
+ Experience:
+ Minimum five years' experience as environmental, safety, or health manager with two years in a program development role, with experience in managing a behavior-based management system operated safety and environmental compliance program such as ANSI Z10, ISO 45001, and ISO 14001, familiar with DOD, Army, EPA, and Federal regulations. Military background and training are beneficial.
+ Skills:
+ Excellent communication and writing skills are required along with an excellent knowledge of computer operations to include spreadsheet, database, word processing, and presentation applications.
+ Great organizational and management skills and a strong ability to work independently as a member of a robust team.
+ Supervisory Responsibilities:
+ Supervise - 6 to 8 ESH Professional.
+ Working Conditions:
+ Must be capable of working in an extreme weather condition with temperatures exceeding 120 degrees Fahrenheit.
+ Indoor and/or outdoor environment with very adverse and harsh conditions (i.e., hot, dry, duty, desert environment with average temperatures of 30 degrees in the winter and 130 degrees in the summer months).
+ Includes some industrial production environment conditions as well.
+ Physical Requirements:
+ Medium work. Exerting up to fifty pounds of force occasionally, and/or up to thirty pounds of force frequently, and/or up to ten pounds of force constantly to move objects.
+ Work may require heavy lifting, stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical, or biological agents.
+ Employee use of personal protective equipment (PPE) is required for some situations. PPE includes, but is not limited to, head, foot, torso, respiratory, vision, and hearing protective devices.
+ Must comply with all Fire and Safety Regulations and post policies
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
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Senior Manager, GMA Operations

Makati City, National Capital Region UL, LLC

Posted 2 days ago

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Job Description

This role leads the development and implementation of practical market access solutions, helping manufacturers navigate global regulatory, technical, and certification requirements to drive business growth. By collaborating with cross-functional teams - including business leadership, sales enablement, Digital IT, and Business Development - the position shapes strategies to expand global market access and enhance service offerings. Additionally, the role engages key stakeholders to identify emerging needs and align solutions with industry demands.
+ Oversee the industry-wide development and implementation of GMA services aligned with strategic growth priorities.
+ Collaborate with BU/industry leadership and regional leads to assess market needs and formulate service strategies.
+ Partner with BU/Divisional leadership, operations, and sales to create market assessments, value propositions, and strategies for revenue growth.
+ Lead ULS GCM business strategy and execution, ensuring alignment with organizational goals.
+ Drive GMA knowledge management to enhance expertise for ULS GCM content development and business growth.
+ Address urgent and sensitive customer issues promptly and effectively.
+ Support industry leadership in shaping global strategies, goals, and plans.
+ Optimize processes to ensure operational excellence in certification and GMA project execution.
+ Foster collaboration between the Research team and key stakeholders (GMA Knowledge, Digital IT, Sales Enablement, vendors, etc.).
+ Maintain an updated GMA service portfolio, ensuring compliance with regulations and competitive positioning.
+ Manage direct reports by setting clear objectives, providing feedback, career guidance, and ensuring policy adherence.
+ Develop and refine KPIs, monitoring performance to meet quality and delivery targets.
+ Leverage Analytics, Automation, and AI to enhance efficiency and reduce costs.
+ Adhere to Underwriters Laboratories' Code of Conduct and security protocols.
+ Perform additional duties as assigned.
+ Bachelor's or Master's degree with 10+ years of experience in GMA business across competitive, country-specific markets.
+ Proven track record in driving customer-focused GMA service solutions and leading cross-regional projects.
+ Strong project management skills with success in executing strategies and delivering results through cross-functional collaboration.
+ Experience managing large teams (100-120 HC), ensuring KPI achievement and navigating daily operational challenges.
+ Expertise in change management and improving tools/processes within the GMA team.
+ Business-oriented mindset with the ability to act as a strategic partner and people leader.
+ In-depth understanding of UL's internal systems, processes, and accreditations is a plus.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
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Senior Manager, GMA Operations

UL, LLC

Posted 2 days ago

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Job Description

This role leads the development and implementation of practical market access solutions, helping manufacturers navigate global regulatory, technical, and certification requirements to drive business growth. By collaborating with cross-functional teams - including business leadership, sales enablement, Digital IT, and Business Development - the position shapes strategies to expand global market access and enhance service offerings. Additionally, the role engages key stakeholders to identify emerging needs and align solutions with industry demands.
+ Oversee the industry-wide development and implementation of GMA services aligned with strategic growth priorities.
+ Collaborate with BU/industry leadership and regional leads to assess market needs and formulate service strategies.
+ Partner with BU/Divisional leadership, operations, and sales to create market assessments, value propositions, and strategies for revenue growth.
+ Lead ULS GCM business strategy and execution, ensuring alignment with organizational goals.
+ Drive GMA knowledge management to enhance expertise for ULS GCM content development and business growth.
+ Address urgent and sensitive customer issues promptly and effectively.
+ Support industry leadership in shaping global strategies, goals, and plans.
+ Optimize processes to ensure operational excellence in certification and GMA project execution.
+ Foster collaboration between the Research team and key stakeholders (GMA Knowledge, Digital IT, Sales Enablement, vendors, etc.).
+ Maintain an updated GMA service portfolio, ensuring compliance with regulations and competitive positioning.
+ Manage direct reports by setting clear objectives, providing feedback, career guidance, and ensuring policy adherence.
+ Develop and refine KPIs, monitoring performance to meet quality and delivery targets.
+ Leverage Analytics, Automation, and AI to enhance efficiency and reduce costs.
+ Adhere to Underwriters Laboratories' Code of Conduct and security protocols.
+ Perform additional duties as assigned.
+ Bachelor's or Master's degree with 10+ years of experience in GMA business across competitive, country-specific markets.
+ Proven track record in driving customer-focused GMA service solutions and leading cross-regional projects.
+ Strong project management skills with success in executing strategies and delivering results through cross-functional collaboration.
+ Experience managing large teams (100-120 HC), ensuring KPI achievement and navigating daily operational challenges.
+ Expertise in change management and improving tools/processes within the GMA team.
+ Business-oriented mindset with the ability to act as a strategic partner and people leader.
+ In-depth understanding of UL's internal systems, processes, and accreditations is a plus.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
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Operations Manager (Mid-shift & Hybrid)

ThermoFisher Scientific

Posted 2 days ago

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Job Description

**Work Schedule**
Second Shift (Afternoons)
**Environmental Conditions**
Office
**Job Description**
At Thermo Fisher Scientific team, you'll discover impactful work, innovative thinking and a culture dedicated to working the right way, for the right reasons - with the customer always top of mind. The work we do matters, like helping customers find cures for cancer, protecting the environment, making sure our food is safe and delivering COVID-19 solutions. As the world leader in serving science, with the largest investment in R&D in the industry, our colleagues are empowered to realize their full potential as part of a fast-growing, global organization that values passion and unique contributions. Our commitment to our colleagues across the globe is to provide the resources and opportunities they need to make a difference in our world while building a fulfilling career with us.
**Location/Division Specific Information**
**Our work is a story of global impact.**
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.
**Office Location:** Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
**Work Shift Schedule:** Mid Shift (UK business hours)
**Work Setting:** Hybrid; 1 to 3 days a week on-site (after training period)
**Training Period:** 10 to 12 weeks (1-2 days a week on-site)
**Summarized Purpose**
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, and mentors staff.
**Essential Functions**
+ May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.
+ Oversees and/or completes development of client reports and procedural
+ documents.
+ Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
+ Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new
+ initiatives impacting the program.
+ Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and
+ curriculum.
+ Acts as a resource for front line staff for assistance with managing their scope of service.
+ May function as the front line healthcare professional agent to cover services
+ including but not limited to answering medical/clinical inquiries (where
+ applicable) and documenting contacts, adverse events and product complaints.
+ Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
**Policy & Strategy**
+ Interprets and administers policies, processes, and procedures that may affect sections and subordinate work units. Requires full knowledge of own area of functional responsibility.
**Freedom to Act**
+ Assignments are defined in terms of activities and objectives. Work is reviewed upon completion for adequacy in meeting objectives. A portion of the time may be spent performing individual tasks.
+ Liaison Interacts frequently with internal personnel and outside representatives at various levels. Participates and presents at meetings with internal and external representatives. Interaction typically concerns resolution of operational and scheduling issues.
**Qualifications:**
**Education and Experience:**
+ Healthcare Degree (Bachelor's Degree in Pharmacy or Nursing)
+ Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1 year).
Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. or MS.
**Knowledge, Skills and Abilities:**
+ Strong leadership skills
+ Strong attention to detail and organizational skills
+ Effective verbal and written communication skills
+ Excellent problem solving and analytical skills
+ Demonstrated time management skills and multi-tasking skills
+ Strong interpersonal and decision-making skills
+ Ability to coach and train staff
+ Excellent English language skills must be demonstrated
+ Ability to work in a team environment and/or independently as needed
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Accounting Operations Manager

ThermoFisher Scientific

Posted 2 days ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Job Description**
Job Title: Manager of Accounting Operations
**Position Summary:**
At Thermo Fisher Scientific Inc., we are looking for an experienced Accounting Operations Manager to join our world-class Information Technology team. This position provides an opportunity to lead and encourage a group of hard-working professionals while maintaining flawless financial statements and regulatory compliance. Your strategic leadership will support our ambitious goals and foster a collaborative and inclusive work environment.
**Main Responsibilities**
+ Lead the supervision team of Record to Report, ensuring operational excellence and strict adherence to company policies and processes.
+ Develop and implement strategies to achieve departmental and organizational objectives successfully.
+ Perform administrative tasks, including attendance control, vacation planning, and performance evaluations, following company policies.
+ Conduct development conversations and regular follow-ups with team members to foster engagement and dedication.
+ Arrange and facilitate regular meetings with supervisors to analyze metrics, benchmarks, and monthly outcomes.
+ Coordinate month-end close activities, ensuring all accounting tasks are completed accurately and on time.
+ Find opportunities for continuous improvement and propose innovative solutions to improve departmental efficiency and profitability.
+ Support internal and external audit processes, maintaining SOX compliance and robust internal controls.
+ Collaborate on organizational strategies to promote the continuous improvement of the Shared Service Center.
+ Determine staffing needs strategically and support the hiring process to ensure efficient team performance.
+ Standardize operations by crafting performance metrics that ensure precision and quality in accounting tasks.
**Basic Requirements**
+ Bachelor's degree in a related field or 8+ years of relevant experience.
+ 3+ years of leadership experience.
+ Experience in Shared Service Centers.
+ B2+ English proficiency.
+ Proficiency in MS Office: Word, PowerPoint, Outlook, and Excel (intermediate/advanced).
+ Experience with ERPs (Oracle, SAP, JDEdwards, Mainframe).
+ Knowledge of US GAAP.
+ Experience with Backline or Hyperion and bank platforms (preferred).
+ SOX compliance experience (preferred).
**Proficiencies**
+ Customer-centric approach.
+ Attitude geared towards delivering outcomes.
+ Continuous improvement attitude.
+ Ability to develop high-performing teams.
+ Crafting collaborative work environments.
+ Strategic action implementation.
+ Attention to detail.
+ Strong presentation skills.
+ Engagement driving.
+ Effective collaborator management.
+ Leadership competence.
+ Project management skills.
+ Critical thinking and problem-solving abilities.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Operations Manager, Medical Communications - Night Shift & Hybrid

ThermoFisher Scientific

Posted 2 days ago

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Job Description

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Job Description**
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**
Our work is a story of global impact.
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.
**Office Location:** Seven/NEO Building, Bonifacio Global City, Taguig City, Philippines
**Work Shift Schedule:** Night Shift (US business hours)
**Work Setting:** Hybrid; 1 to 3 days a week on-site (after training period)
**Training Period:** 16 to 18 weeks (5 days a week on-site)
Manages the day-to-day operations of the program team. Supports staff members so that contracted services are provided in accordance with client and company policies and procedures. May interact with the client and internal groups to discuss and resolve issues impacting client operations. Trains and supervises healthcare and non-healthcare, professional level program staff. Develops, coaches, and mentors staff.
**A day in the Life:**
+ May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.
+ Oversees and/or completes development of client reports and procedural documents.
+ Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.
+ Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.
+ Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.
+ Acts as a resource for front line staff for assistance with handling their scope of service.
+ May function as the front line healthcare professional agent to cover services including but not limited to answering medical/clinical inquiries (where applicable) and documenting contacts, adverse events and product complaints.
+ Leads staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.
Keys to Success:
**Education**
Bachelor's Degree Graduate in any Life Science or Healthcare related Courses (i.e. Pharmacy, Nursing, Medical Technology, Biology, etc.)
**Experience**
+ Previous experience (comparable to 5+ years) in the healthcare or pharmaceutical industry with responsibilities involving counseling or providing medical information to include leadership experience (comparable to at least 1+ years).
**Knowledge, Skills, Abilities**
+ Strong leadership skills
+ Strong attention to detail and organizational skills
+ Effective verbal and written communication skills
+ Excellent problem solving and analytical skills
+ Demonstrated time management skills and multi-tasking skills
+ Strong interpersonal and decision making skills
+ Ability to coach and train staff
+ Excellent language skills must be demonstrated if the position requires languages other than English
+ Ability to work in a team environment and/or independently as needed
**Management Role** :
Handles experienced professionals and / or subordinate management who exercise latitude and independence in their assignments. Often heads one or more sections or a small department. Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, assisting subordinates with difficult inquiries or problems, interpreting and ensuring consistent application of organizational policies, and development and implementation of unit policies and procedures. Recommends employees for employment, discipline, termination; initiates and communicates a variety of personnel actions (e.g. performance and salary reviews, promotions, time off requests, timesheet and expense report approvals).
**Physical Requirements / Work Environment**
+ Ability to access and use a variety of computer software developed both in-house and off-the-shelf
+ Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
+ Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
+ Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
+ Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
+ Regular and consistent attendance
**Benefits**
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Financial Crime Operations Manager

Shell

Posted 2 days ago

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Job Description

, Philippines
**Job Family Group:**
Compliance
**Worker Type:**
Regular
**Posting Start Date:**
September 11, 2025
**Business unit:**
Trading and Supply
**Experience Level:**
Experienced Professionals
**Job Description:**
**What's the role?**
Expect lots of support and encouragement while you're here. You'll be working alongside people who are passionate about what they do and eager to share their knowledge. At Shell, we value career growth-you'll have limitless opportunities to explore new areas of expertise or take your career in a new direction.
Reporting to the Head of Financial Crime for Trading and Supply, the FC Operations Manager manages the Counterparty Due Diligence (CDD) team and, the Enhanced Monitoring & Sanctions Screening Team and the FC Screening team within the global Financial Crime team.
**What you'll be doing**
The FC Operations Manager has responsibility for:
- Performance of the Operations teams under their reporting line in line with productivity and quality targets;
- Managing urgent/escalations from the business managers through the escalations process.
- Providing Subject Matter Expert knowledge
- Resourcing the Operations teams teams to meet business demand;
- Building the capability of the global financial crime team.
The FC Operations Manager will be expected to:
- Oversee the global throughput of approvals of non-high risk counterparties (led by LOD1);
- Drive continuous improvement within the FC OPs team, including embedding new ways of working, process re-engineering and improved cross-team communication;
- Resource the FC Ops teams to meet onboarding demands;
- Build the capability of the FC Ops teams to meet productivity and quality standards;
- Manage exceptions to Financial Crime policies and procedures;
- Manage escalations from FC Ops process on risks and issues identified by the global FC Ops team;
- Where applicable verify the accuracy and completeness of any Management, Board and Regulator reports in relation to Financial Crime;
- Liaise closely with the Trade Compliance Manager and their team to oversee the resolution of any T&S Trade Controls or Sanctions issues;
- Act as a SME for Financial Crime related queries and issues within T&S;
- Collaborate with the T&S Compliance Training team to develop and deliver Financial Crime training to the global T&S Compliance team and the T&S business;
- Input into overall Compliance IT strategy and roadmap for investment into the enhancement of Financial Crime tools;
- Be an active, effective and collaborative member of the extended Financial Crime Leadership Team;
- Develop the skills and competencies of the global FC Ops team.
Dimensions:
- Member of the extended Financial Crime Leadership Team.
- Manage teams across SBO Locatons, Krakow and Manila
- Approval of counterparty files per MOA
-Direct line management of approximately 4 FTE
**What you bring**
- Education to degree level or above (or equivalent work experience).
- Previous experience in managing Counterparty Due Diligence (CDD) teams is essential.
- Previous experience managing teams across multiple locations is essential
- Minimum 10 years experience in AML/Financial Crime Compliance is preferred
- Extensive knowledge of global financial crime regulation and legal requirements.
- Ability to apply risk-based analysis to questions relating to Financial Crime, especially in the CDD area.
- Knowledge of the global Energy markets (Gas, Power, Carbon and Oil) and financial markets is desirable.
- Comfortable in managing change across the organisation and adapt approach based on learnings to drive improvements.
- Proven leadership experience with a demonstrated ability to motivate, develop and drive performance and encourage positive team dynamics.
- Robust written and verbal communication skills with the ability to influence at all levels of an organisation, both internally and externally, and engage with a wide range of stakeholders. Credible and persuasive in ensuring the needs of our complex business are fully understood, resolve conflict and deliver tough messages.
- Demonstrated ability to collaborate and partner effectively within a global leadership team.
- Compliance is a foundation of the way in which T&S does business and therefore integrity is one of the fundamental values that we are seeking as part of the Financial Crime Team. We believe integrity is the hallmark of a person who demonstrates sound moral and ethical principles during their work. Integrity is the foundation on which co-workers build relationships, trust, and effective interpersonal relationships. It is essential that the successful candidate will be able to give clear examples of integrity as one of their core values.
-
**What we offer**
**An innovative place to work**  
There's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change. 
Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people's lives for more than a hundred years, Shell has become one of the world's leading companies. 
Join us and you'll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part. 
**An inclusive place to work**  
Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone - from our employees to our customers, partners, and suppliers - feels valued, respected, and has a strong sense of belonging. 
To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status. 
To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment - one where you can express your ideas, extend your skills, and reach your potential. 
We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology. 
We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. 
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application. 
**A rewarding place to work**  
Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice. 
We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. 
**Company Description**
Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.
**DISCLAIMER:**
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
You can be a part of the future of energy. Together at Shell, we are transitioning to become a net-zero emissions business while providing the energy that people around the world need today. Working with experienced colleagues , you'll have the opportunity to develop your skills, in an environment where we value honesty, integrity and respect for one another. At Shell, you progress as we tackle the energy challenge together.
#PowerYourProgress
**Visit our careers site ( has a bold goal: to become one of the world's most diverse and inclusive companies, a place where everyone - from our employees to our customers, partners and suppliers - feels valued, respected, and has a strong sense of belonging.
Find out more about DE&I at Shell ( is a global group of energy and petrochemical companies, employing 96,000 people across more than 70 countries.
Whether they work on our platforms and pipelines, or in our offices and research labs, people are key to our success. They collectively determine our culture and we expect them to behave according to our values: honesty, integrity, and respect for people.
Learn more about our purpose and strategy ( **_If you need any assistance or support while applying for a job, please contact us at_** ** ** _"_
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GS Fleet Operations Manager - AsPac

Parañaque, National Capital Region J&J Family of Companies

Posted 2 days ago

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Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Project/Program Management Group
**Job Sub** **Function:**
Project/Program Management
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
The Global Services (GS) Fleet Regional Operations Manager will be responsible for managing and coordinating **day-to-day fleet operations** , which includes **vehicle acquisition, maintenance, fuel management, driver issue resolution, compliance, risk management,** and **stakeholder management** . The GS Fleet Regional Operations Manager will act as a **liaison** between Leasing Companies (LCs), Fleet Management Companies (FMCs), Original Equipment Manufacturers (OEMs), and internal Johnson & Johnson functions. A successful candidate will have **expertise in fleet operations** , exceptional communication skills, extensive knowledge of local markets' fleet nuances, and a proven ability to manage relationships with external vendors.
**Key Responsibilities**
1.Manage and coordinate **daily fleet operational activities** (e.g., vehicle delivery & return, maintenance, repairs, etc.) to ensure **operational efficiency** and deliver a **positive experience** for fleet-eligible employees by assisting with resolving their fleet-related escalations
2.Act as the **point of contact and liaison** between LCs, FMCs, OEMs, other fleet vendors/suppliers, and internal Johnson & Johnson functions to facilitate fleet operational processes, maintain optimal working relationships, **and resolve issues/conflicts** that may arise between J&J and its suppliers
3.Ensure the right balance between local business needs and J&J's Global Fleet strategy by **collaborating with internal stakeholders** (sectors, functions, etc.) to understand and satisfy their requirements (e.g., providing inputs for Fleet demand forecasting, ordering specific vehicle models/specifications, etc.)
4.Support **implementation of strategies** and **process improvement** opportunities to drive cost-effective and efficient fleet operations in local markets
5.Review suppliers' service delivery against **KPIs and service level agreements** for quality assurance and adherence to contractual obligations
6.Analyze regional and market-level fleet performance data and provide **insights to identify cost-effective ways** to enable efficiencies
7.Resolve escalations stemming from fleet eligible employees (e.g., problems with maintenance, difficulty obtaining pool car, help with replacing a car, etc.)
8.Provide regular status updates on the regional fleet and **escalate any potential challenges, risks, and issues** to the GS Fleet Operations Lead
**Qualifications**
**Required:**
1.4+ years of experience in fleet operations, procurement, or related roles
2.Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field
3.Proven experience in managing relationships with FMCs, OEMs, and other suppliers, and a track record of meeting and exceeding KPIs
4.Exceptional analytical, problem-solving, communication, project management, and decision-making skills
5.Strong knowledge of fleet operations best practices and regional regulations
**Preferred:**
1.MBA or Master's degree in Logistics, Supply Chain Management, or related field
2.Professional certifications in fleet management
3.Experience in managing fleet operations in a multinational company, particularly in Medical Device Technology or Pharmaceuticals
4.Experience with data analysis and reporting tools
5.Knowledge of sustainable fleet practices and technologies
6.Multilingual abilities to communicate with global stakeholders
**"As part of our Company's growth and expansion plans, we are preparing to relocate to a new office in BGC, Taguig City, tentatively by Q2** ** ** **2026.** ** ** **Please note that the timeline may still change depending on project developments and other considerations."**
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