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About the role

Activation Machine Inc., a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring the consistent delivery of exceptional customer experiences across your assigned territory.

What you'll be doing

• Provide strategic leadership and oversight for a portfolio of store locations within the North Mindanao region
• Develop and implement effective operational strategies to maximise store performance, productivity, and profitability
• Mentor, coach, and motivate store managers and their teams to enhance their skills and drive continuous improvement
• Ensure adherence to company policies, procedures, and regulatory requirements across all assigned stores
• Collaborate with cross-functional teams to identify and implement initiatives that enhance the customer experience
• Analyse and interpret key performance metrics to make data-driven decisions and identify areas for growth and optimization
• Serve as a strong brand ambassador, fostering a positive and engaging company culture within your region
• Manage Area Managers and ensure 100% fulfillment and completion of services based on the service level of agreement.
• Collaborates strategies and plans with clients and stakeholders. Ensuring that discussions for upcoming projects, services and/or product offers are aligned and well-set.
• Directs the team on dealings with the client, customers and suppliers' operational concerns.
• Proactively coordinates with client's representatives regarding issues or concerns
• Developing and maintaining partnerships with current clients and ensuring long-term collaboration.

What we're looking for

• Proven track record of success in a multi-site retail management role, preferably in the consumer products industry
• Excellent people management and leadership skills, with the ability to inspire and motivate teams
• Strong analytical and problem-solving abilities, with a focus on data-driven decision making
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels
• Familiarity with retail operations, including inventory management, customer service, and sales optimization
• Adaptability and agility to thrive in a fast-paced, dynamic retail environment
• Bachelor's degree in Business Administration, Retail Management, or a related field

What we offer

At Activation Machine Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. As an Operations Manager, you will have the opportunity to contribute to the growth and success of our organization, while enjoying a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. We foster a collaborative, supportive, and inclusive work culture that prioritizes work-life balance and the wellbeing of our team.

If you are passionate about retail operations, have a proven track record of driving results, and are eager to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with Activation Machine Inc.

Job Type: Full-time

Pay: Php26, Php40,000.00 per month

Work Location: In person

The Ad Operations team will be responsible for managing the deployment of various ad formats, enrollment page campaigns, and campaign optimization activities. The position requires supervisory experience and demonstrates strong operational discipline, attention to detail, and a solid understanding of digital marketing and ad operations.

Duties and Responsibilities:

• The Ad Operations Manager oversees two direct reports who along with you are responsible for:
• Set up and manage new client campaigns and work with our partnership and marketing team to implement on-going A/B split-testing and multivariate testing across multiple devices including mobile and app.
• Successfully launching and maintaining advertising campaigns to new and existing clients using internal systems and third-party tools such as Google Campaign Manager and internal page-serving systems.
• Work closely with internal teams (e.g. with Marketing, Creative and partnership as well as other key personnel) to ensure accuracy and timely implementations.

Skills and Qualifications:

• Minimum of 2 years of supervisory experience with demonstrated experience organizing, managing and coaching teams to success.
• Strong background in Ad Operations, ideally within a digital or e-commerce environment.
• Working knowledge of Google Campaign Manager or similar ad-serving platforms.
• Excellent interpersonal skills with the ability to work effectively across teams and regions globally.
• High attention to detail with strong analytical, organizational, and communication skills.
• Collaborative team player who can also work independently with a proactive and adaptable mindset.
• Comfortable working in a fast-paced environment with changing priorities and multiple deadlines.

Nice to have:

• Technical aptitude and interest in learning new tools and systems.
• Fluency in additional languages, particularly French or Spanish, is an advantage

Job Overview:

The Area Sales and Operations Manager is a critical leadership role responsible for the comprehensive performance and efficiency of multiple service locations operating under various business concepts within a defined geographical area. This position demands a strategic and execution-oriented leader who will drive sales growth, optimize operational efficiency, ensure exceptional service quality and customer experiences, and effectively lead and develop Service Leaders and their teams. The Area Sales and Operations Manager will be instrumental in implementing business strategies at the local level, fostering a culture of high performance, operational excellence, and continuous improvement.

Key Responsibilities

• Drives Sales Performance: Develops and executes sales strategies to meet targets, monitors trends, and optimizes revenue across all locations.
• Ensures Operational Excellence: Develops and implements operational policies, conducts reviews and audits, and identifies areas for improvement.
• Maintains Quality Standards: Monitors and evaluates service quality, addressing concerns and implementing sustainable solutions.
• Enhances Customer Experience: Champions a customer-focused culture, monitors feedback, and implements strategies to elevate satisfaction.
• Leads & Develops Service Leaders: Trains, coaches, and mentors Service Leaders, fostering growth and a positive work environment.
• Generates Reports & Analysis: Produces regular reports on KPIs (sales, efficiency, audits, feedback) and provides actionable insights to leadership.
• Facilitates Communication & Collaboration: Maintains effective communication with Service Leaders and internal departments, participating in cross-functional initiatives.

Qualifications:

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field.
• Experience: At least 2 years of proven experience in a management role within a retail or service environment. Candidates with multi-unit management experience are highly preferred, but we welcome applicants with a strong track record of success in a single-store leadership position.
• Core Skills: Strong understanding of retail/service operations, sales management, inventory control, and customer service principles.
• Leadership: Excellent leadership, coaching, and interpersonal skills, with a focus on driving both sales and operational excellence.
• Analytical Ability: Strong analytical and problem-solving skills, with the ability to interpret sales and operational data.
• Other: Effective communication and presentation skills. Must have the ability to travel within the assigned area.

Note: Area coverage would be Davao City, Cagayan De Oro, and General Santos

The Senior Operations Manager is responsible in managing resource management team and the clients they support. This person will take full ownership on supervising, managing and motivating this team.

Job duties:

• Leading a team of resource management executives and sales coordination team.
• Provide guidance to ensure that activities align with the organization's overall goals and objectives.
• Monitor the performance in handling recruitment, employee relations, training, and compliance.
• Collaborate with the HR Manager to develop, review, and update HR policies and procedures.
• Ensure the HR department has adequate resources, including budget and manpower, to carry out its functions effectively.
• Guide the team in providing tailored sales solutions, coaching, and advice to business unit leaders.
• Monitor the effectiveness of initiatives like change management, employee engagement, MSA documents, SOW, Contract documents and workforce planning.
• Ensure the team collaborates effectively with other teams (e.g., recruitment, learning and development) to meet business unit needs.
• Design and implement initiatives that foster a positive work culture and improve organizational performance.
• Monitor all client meetings effectively.
• Assist the team in maintaining relationships with senior leaders at clients, understanding their needs, and aligning recruitment support with these needs.
• Collaborate on budgeting processes, providing oversight to ensure adherence to financial plans.
• Responsible for monitoring compliance deadlines to ensure that all business permits and licenses are renewed on time, preventing costly penalties.
• Advising the team on compliance risks, ensuring that they are aware of potential regulatory issues and providing strategies to mitigate them effectively

Eurolab Phl-French Laboratory Service Inc.

About  Eurolab:

At Eurolab, we aren't just a laboratory—we're a catalyst for growth in the agricultural industry. As an accredited third-party testing facility, we transform raw data into actionable insights, providing in-depth, data-driven solutions that empower our partners. Our commitment to excellence is reflected in every test we conduct, as we adhere to both local and international standards while pioneering innovative management practices.

Key Responsibilities:

• Sales Strategy & Execution: Develop and implementsales strategies to expand our client base in the agricultural, food, and chemical testing sectors.
• Operations Management:Oversee day-to-day laboratory operations, ensuringthat our service delivery meets the highest quality standards.
• Client & Partner Engagement:Build and maintain long-term relationships with customers, agricultural stakeholders, and industry partnersto drive businessgrowth and serviceexcellence.
• Market & IndustryAnalysis:Monitor trends in the agricultural testingand food safetymarkets, and provide insights to inform strategic decisions.
• Project Coordination:Collaborate across departments—sales, technical, and quality teams—to coordinate projects that enhance operational efficiency.
• Reporting & Analytics:Prepare regular reports on sales performance and operational metricsto support continuous improvement initiatives.

Qualifications:

• Experience: At least 3+ years of experience in sales and operations, preferably in the agricultural, food, or chemical testing industries. Prior supervisory experience required.
• Education: Bachelor's degree in Business, Management, Sales, or a related field.

• Skills & Competencies:

• Strong leadership and supervisory skills with the ability to manage teams effectively.

• Excellent communication, negotiation, and relationship-building abilities.
• Proactive mindset with strong organizational, analytical, and problem-solving skills.
• Ability to develop and execute sales strategies that align with business objectives.
• Familiarity with industry regulations and testing standards is a plus.

What We Offer:

• A unique opportunity to play a key role in bridging sales and operations within an internationally recognized testing laboratory.
• Hands-on experience with cutting-edge analytical methods and precision agriculture insights.
• Mentorship and professional development within a collaborative, forward-thinking team
• Competitive compensation and the chance to contribute directly to the growth and innovation of the agricultural industry

Join the World's Most International Company
Are you ready to embark on an exciting journey with a company that has been at the forefront of cross-border express delivery since 1969? At DHL Express, we operate in over 220 countries and territories, making us the most international company in the world. Our mission is to connect people and improve lives across the globe, and we believe that the more people we connect, the better our planet becomes.

Join the DHL Express Family: Where Diversity Thrives
At DHL Express, we don't just talk the talk—we walk the walk As an equal opportunity employer, we are on a mission to create a vibrant, diverse, and inclusive culture that reflects the world we serve. We believe that every individual brings unique talents and perspectives to the table, and that's what makes our team truly extraordinary.

No Labels, Just Talent We celebrate differences, whether it's race, color, gender, sexual orientation, age, ability, marital status, family responsibilities, religion, political beliefs, or national origin. We're all about breaking down barriers and building bridges—because diversity fuels innovation and drives success

Overall Role Purpose:
Ensure that recovery, lodgement ,sorting and Clearance activities of the Gateway relating to inbound and outbound shipments are carried out in accordance with network and local service standards.

External Customers:
DHL customers on occasional basis

• Provide the prompt shipment lodgement & recovery in accordance with the customer's specific requirement
• Maintain a clean and fair working environment for all visiting customers in gateway

Internal Customers:
Local Country Operations Management

• Provide reports and management information as required.
• Organise the structure and resource allocation in accordance with Country Operations Priorities and Goals.
• Provide the administrative information and report to maximise Gateway Operations Capability and Competitiveness.

Gateway Operations Management

• Implement the service standards & procedure in accordance with Operations priorities & KPI
• Provide reports and suggest the action plans for service problem between service centres and gateway
• Manage the entire gateway during the absence of other managers outside usual working hours and weekends

External Stakeholder:
Customs/Warehouse/Ground Handling Agents/Airline/ Security Service Providers

• Participate in setting up Service Level Agreement to reflect practical requirement comply with GSOP
• Implement the efficient/appropriate operations procedure to comply with regulatory rules/policy and achieve DHL service objectives and regional & country target based on the agreed Service Level Agreement
• Build-up the good relationship to make DHL the most competitive courier company

Internal Stakeholder:
DHL Network

• Ensure transit time standards and identify non-compliance against gateway operation vs .GSOP
• Provide the timely lodgement and recovery to ensure the reliable DHL service quality and transit time target

Gateways & Hubs

• Implement the process flow to comply with other Gateways and Hub's requirement and secure the prompt recovery in the destination

Peer Managers in the Gateway

• Maintain good relationships in co-operation with managers for high service levels
• Closely communicate and co-operate to achieve the common operations goals and set-up action plans

Gateway staff at all levels

• Maintain cooperative relationships and good communications between gateway departments, the local country office and the DHL network.

Process:
Gateway Operations Management

• Maintain properly allocated manning resources in accordance with shipment volumes, adequate staff skills levels and a safe working environment.
• Solve problems and take corrective actions as dictated by operational contingencies.
• Evaluate procedures and methods to achieve optimum service and cost performance; participate in Gateway quality policy and initiatives e.g. ISO.
• Maintain a safe, clean and fair working environment for all employees.
• Manage the security of the facility and operating systems within DHL network security policy; negotiate with contractors and monitors security status of facility.
• Maintain good working relationships with all external parties.
• Ensure day to day running of the physical shipment handling.
• Ensure all inbound & outbound shipments are sorted & loaded according to agreed guidelines to ensure TT standards & cost targets can be met.
• Provide guidance and approve shift-plans, procedural changes, minor operation changes and general organization changes within the function.
• Provide guidance and approval for purchases as per agreed guidelines.
• Gateway Operations Team Management
• Organise appropriate shifts through Duty Supervisors
• Ensure gateway staff maintains a professional image to both internal & external contacts.

People Management:

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

What we Need:
Skills

• Software skills (Word, Excel, PowerPoint, etc.) (preferable)
• Communication skills (English), spoken and written
• Degree in related discipline or equivalent
• 5 years operations experience, preferably within transportation or logistics industry, with at ideally 2 years at supervisor /management level
• Line Trainer Certified

The Senior Operations Manager is responsible for the overall success of the Alabang site. This role ensures operations efficiently deliver high-quality service, exceptional customer experiences, and an empowering and purpose driven work culture. To succeed in this role, it is critical to have the right people in the right role and to provide them with the right support, the right tools and guidance .  In short, you love helping people grow and deliver value while having a strategic and analytical approach to getting the job done.

The role requires strategic thinking, proactive performance management, and a process optimization mindset.

You will work directly with the Head of Operations to drive profitability and operational efficiency through well-established industry best practices (i.e. LEAN and AGILE)

Operational Performance & Efficiency

• Ensure Operations has measurable goals that drive towards increased efficiency, customer satisfaction and a purpose driven work culture.
• Coach and mentor leaders to  enable them to meet or exceed these goals
• Identify and implement workflow improvements and process optimizations to increase efficiency, accuracy, and scalability.
• Monitor daily production metrics and proactively address operational challenges to maintain consistent performance and client experiences.
• Review client contracts and make sure that teams have the right staffing and tools to meet indicated service levels
• Ensure all team members, down to the Specialist level, have the right skills and mindset to get the job done
• Conduct data-driven decision-making to improve productivity, reduce costs, and drive continuous improvement.

Leadership & Team Management

• Directly manage and develop managers within your site to ensure effective, proactive and respectful oversight of their teams.
• Coach, mentor, and upskill operations staff, developing future leaders and fostering a high-performance culture.
• Hold people accountable through systemic reviews and evaluation programs.
• Foster and develop a growth mindset with proactive team members always looking for ways in which we can improve the service, the workflow or the deliverables.
• Implement succession planning strategies to ensure operational continuity and talent growth.
• Establish trust and credibility across all levels of the organization, fostering collaborative relationships and a positive work environment.

Client & Stakeholder Management

• Act as an escalation point for client concerns, ensuring high levels of customer satisfaction and service delivery.
• Collaborate with clients, when necessary, to discuss operational performance, areas for improvement, and process innovations.
• Work closely with the Customer Success Team to ensure smooth client interactions and alignment on business goals.
• Represent the site in client reviews, business presentations, and performance meetings.

Collaboration with Support Teams

• Work closely with Technology Support Group (TSG), IT, InfoSec, and Facilities to ensure employees have the tools, security, and environment needed for optimal performance.
• Partner with Workforce Management (WFM) to ensure proper staffing levels based on projected workloads.
• Ensure compliance with company security policies, operational procedures, and client requirements.

• Operational KPIs: Maintain and exceed service levels, quality benchmarks, and efficiency targets.
• Leadership & Team Development: Success in coaching, upskilling, and succession planning.
• Client Satisfaction: Positive client feedback and successful service delivery alignment.
• Cost & Resource Management: Effective budget control and operational cost reduction strategies.
• Process Improvement: Measurable improvements in workflow efficiency and performance optimization.
• Labor Output: Measures the amount of work or products completed by employees within a specific time period

Experience & Expertise

• Proven ability to translate business strategy into operational execution (e.g., business improvements, cost savings, revenue generation).
• Extensive knowledge of operations management best practices and the ability to adapt them to evolving business needs.
• Experience in leading large teams in high-volume, process-driven environments.
• Good project management and data analytics skills to drive decision-making.
• Ability to track and analyze operational reports and KPIs

Leadership & Communication

• Strong leadership, team management, and mentoring skills
• Excellent English communication skills, with confidence in engaging with the U.S.-based clients and stakeholders.
• Ability to influence and collaborate with internal and external partners at all levels.
• Strong conflict resolution abilities in fast-paced environments.

Technical Proficiency

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and/or other relevant business tools.

We are seeking a dynamic and experienced IT Field Service Manager to lead our field service operations. This role is responsible for managing a team of field engineers/technicians, ensuring exceptional service delivery, and driving operational excellence across multiple business locations.

Key Responsibilities

• Lead, coach, and motivate a team of IT field service engineers.

• Manage scheduling, workload allocation, and service coverage.

• Oversee installation, configuration, troubleshooting, and repair of IT systems.

• Ensure compliance with ITSM/ITIL processes and organizational SLAs.

• Act as an escalation point for critical issues and service disruptions.

• Monitor service performance metrics and implement improvements.

• Build strong relationships with stakeholders and end-users.

• Drive continuous process and quality improvements.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.

• 7+ years of IT support experience, with 3+ years in a leadership role.

• Strong knowledge of IT hardware, networking, and endpoint devices.

• Familiarity with ServiceNow or similar ITSM tools.

• Excellent leadership, communication, and problem-solving skills.

• ITIL certification preferred; PMP or equivalent is a plus.

Responsibilities:

1. Oversee the team's daily operations, including attendance, performance, and communication.
2. Monitor team progress towards goals.
3. Analyze and report business performance data to Client
4. Evaluate team management performance.
5. Ensure timely and transparent communication with Client
6. Allocate resources to meet customer's long-term strategic needs.

Qualifications:

1. Fluent in English (reading, writing, and speaking).
2. Strong critical thinking, data analysis, empathy, soft skills, and coaching abilities; experience in team management.
3. Strong troubleshooting and results-oriented mindset.

4. Bachelor's degree or higher.

5. With strong focus and experience in Logistics Operations.

Work Setup:

· Willing to work in McKinley, Taguig (office-based), Night Shift with flexible scheduling options to accommodate US time zones

· Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays

· Can start immediately