144 Manufacturing & Production jobs in the Philippines

JOB DESCRIPTION:

The Quality Control (QC) Manager is responsible for overseeing all quality control operations to ensure that

products meet established standards of quality, reliability, and performance. This role invoWes developing

and implementing quality control procedures, managing QC personnel, ensuring regulatory compliance,

and leading continuous improvement initiatives. The QC Manager plays a critical role in maintaining

customer satisfaction and regulatory compliance by ensuring consistent product quality.



SPECIFIC DUTIES AND RESPONSIBILITIES:

- Develop and implement quality control policies, procedures, and guidelines in compliance with

regulatory requirements and industry best practices.

- Ensure timely submission and renewal of licenses, certificates, and other government-required

documentation, particularly those under the Food and Drug Administration (FDA) and related

agencies.

- Manage the inspection process for incoming packaging and raw materials to ensure compliance with

approved quality standards. Review and sign off on complaint reports for any rejected deliveries.

- Establish and regularly review product and process specifications to ensure they meet quality and

regulatory standards.

- Define quality and compliance requirements for incoming raw and packaging materials and monitor

supplier adherence to established standards.

- Propose updates or changes to standard product specifications based on research, testing, or

regulatory requirements.

- Oversee the upkeep, maintenance, and necessary repairs of laboratory equipment to ensure

operational efficiency.

- Serve as the point of contact for auditors, and oversee the execution of corrective actions for nonconfomities identified during audits.

- Responsible for coordinating the analysis of both existing and new product samples submitted to

third-party laboratories.

- Supervise the inspection of installed holding tanks and perform final checks on service tanks following

cleaning procedures.

- Recommends Quality Control personnel meet training requirements as mandated by regulatory

bodies this includes skill development for the position.

- Lead the review and enhancement of product and process specifications and procedures, and ensure

proper training of staff on their implementation.

- Support the Sales Department by responding to product-related inquiries and providing assistance in

resolving customer issues and complaints.

- Handle customer complaints by conducting root cause analysis and implementing effective resolution

strategies.

- Collaborate with the Sales and Marketing teams in reviewing and approving changes to packaging

materials.

- Oversee the appropriate storage and disposal of retention samples, standard samples, and

Laboratory Sample Duplicates (LSD).

- Supervise the proper management, storage, and control of all Quality Control-related records.



QUALIFICATIONS:

Licensed Chemical Engineer or Licensed Chemist

Minimum of 2-3 years of experience in a quality control or quality assurance role, preferably in Food

Manufacturing Industry.

In-depth knowledge of quality standards and regulations such as GMP, HACCP, Food Safety and

ISO.

Strong leadership, analytical, and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in Microsoft Office and quality management systems.

**Company Description**
Since its spin-off in September 2025 AUMOVIO continues the business of the former Continental group sector Automotive as an independent company. The technology and electronics company offers a wide-ranging portfolio that makes mobility safe, exciting, connected, and autonomous. This includes sensor solutions, displays, braking and comfort systems as well as comprehensive expertise in software, architecture platforms, and assistance systems for software-defined vehicles. In the fiscal year 2024 the business areas, which now belong to AUMOVIO, generated sales of 19.6 billion Euro. The company is headquartered in Frankfurt, Germany and has about 87.000 employees in more than 100 locations worldwide.
**Job Description**
+ Supports Purchasing in defining the supplier panel for local sourcing
+ Technical clarification with potential supplier, based on equipment specification part A
+ Supports the department for Standardization in clarifications of equipment specification part B & C with supplier
+ Interface between equipment supplier and Continental Trebbin for technical reasons
+ Coordinates local departments during order process
+ Coordinates all technical aspects to realize an industrial project in the Plant with local departments
+ Performs progress control visits at supplier
+ Performs line delivery release at supplier
+ Coordinates installation and set up of equipment in the plant
+ Sets-up the process parameter
+ Performs process capability analysis and qualifications
+ Performs and analyze cycle time, malfunctions yield losses
+ Performs internal line release with local Q responsible
+ Supports Focus Factory during Ramp-up phase
+ Performs the Handover to Production
**Qualifications**
+ Preferably an Engineering Graduate (i.e. Chemical or Electronics)
+ With experience handling Plating or Tin Process
+ Must at least have a 3-5 years experience in Manufacturing and/or Semiconductor Industry
**Additional Information**
Ready to take your career to the next level? The future of mobility isn't just anyone's job. Make it yours! **Join AUMOVIO. Own What's Next.**

The Footwear Commercialization Engineer is responsible for bringing VF owned brand footwear designs to life by engineering products for efficient manufacturability, lowest cost and highest quality and performance. Based on one of VF key manufacturing regions, within one or more of VF's strategic vendors, this role serves as a critical liaison between the VF development and production teams, ensuring that product intent is maintained while meeting commercial and operational requirements.
You will work hands-on with factory and brand development teams, ensuring commercialization best practice feedback is captured early within the Product development cycle. As VF's commercialization engineer, you will create in partnership with the vendor the extreme fit and wear test samples, conduct tooling reviews, and conduct pre-production trials (T4) to ensure product readiness to hand-off to VF production teams - ensuring VF's high standards of quality, comfort and durability are maintained.
Commercialization Engineer of Global Product Supply - Footwear
**How You Will Make a Difference**
**What you will do:**
+ Execute the commercialization process, use your SME production knowledge to ensure viability of development samples to commercialization requirements.
+ Partner with brand and vendor development, engineering, and production teams to ensure accuracy in pattern, fit, materialsand assembly technics and ensure PD and vendor teams have conducted correct laboratory testing to ensure product performance.
+ Lead / track extreme fit trial schedules are conducted by brand approved fit and wear test teams and remain on track to product BR time-line - reporting each stage to the cross functional stakeholders.
+ Track and hold accountable downstream and update stream teams against timelines to ensure BR and T4 readiness.
+ You will partner with VF's nominated GMS mold tooling team to ensure timelines for extreme and full-size tooling align with planning guidance for BR and production timeframes.
+ You will partner with VF's costing team to validate sample and production patterns against yield utilization.
**Skills for Success**
+ Years of related professional experience: 3 years relevant experience in footwear commercialization or production environmentsworking for reputable, fashion, retail or consumer-facing multinational organizations.
+ Educational position requirements: Degree holder in Textiles, Eq./Apparel/ Footwear related fields.
+ Subject Expert In: Footwear engineer, LEAN manufacturing, Automation, patterns, laboratory standards and testing / materials.
+ Able to breakdown complex engineering situations and information into easily communicable mails in a verbal or written format.
**What we expect you already know:**
+ Knowledge of Footwear with a key focus on alltechnical constructions, laboratory testing, material performance, fit and wear, LEAN production, automation and speed development.
+ Ability to operate on your own or within a cross-functional, multi-cultural team and be seen as a positive contributor.
+ Ability to communicate technical feedback in an impactful and easy to understand format to ensure fast buy-in for troubleshooting.
+ A strong understanding of paper patterns creation and an understanding of digital product creation will be a strong advantage.
+ Strong upholder of VF's core pillars.
+ Language Proficiency: Excellent English - Mandarin / Vietnamese a plus.
**What we will teach you:**
+ Being part of a business that is Purpose led enabling one to have a positive impact on communities around the world, giving greater meaning to the work that we do.
+ You will work with a team of diverse and sharp minds that operate with an inclusive and global mindset because our differences are what make us stronger together.
+ We will provide you with the best in class, work environment, well-being policies and workplace flexibility that is about helping you show up and lean into life with your whole self - emotionally, physically and socially.
**What's In It for You**
We're in the business of unleashing human potential, driven by the ideas, energy and commitment of our
people. That's why we offer comprehensive benefits that encourage mental, physical, and financial wellbeing for all VF associates. When it comes to benefits, we're the total package. Go to MyVFBenefits.com and click on "Looking to Join VF?" to learn more.
**We just have one question. Are you in?**
R-
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Overview
***This position will be physically located in the Philippines in support of LOGCAP***
Under the supervision of the Heavy Equipment Lead, uses the Global Combat Support System-Army (GCSS-A) computer system to track services and maintenance for equipment maintained in the fleet, and supporting supply requests as required. Develops and maintains reports containing equipment data for use in meetings and other functions. Works with Customers to obtain important information about all areas of support for the Maintenance and Operations Departments. Opens/closes and inputs data for work orders in GCSS-A.
Responsibilities
This position description is subject to change at any time as needed to meet the requirements of the program or company.
+ Operates the Global Combat Support System-Army (GCSS-A) computer system.
+ Maintain the Production Control Schedules to accurately reflect due dates and quantities for materiel release requirements, fabrications and assemblies, inspections and shipping, as well as actual completion dates. Updates work orders, orders parts, tracks materiel, enters man- hours used, etc.
+ Maintains, receives, edits, and processes work requests and files.
+ Provides information relative to progress and completion of work orders.
+ Participate in and assists in preparation of maintenance reports and statistical performance data, when required.
+ Coordinate with Supply personnel to ensure adequate repair parts and supplies are available to support maintenance requirements.
+ Uses a Computer Maintenance Management commercial Enterprise Resource Planning (ERP) System to correctly capture data related to maintenance work orders, preventative maintenance inspections, and emergency/urgent customer requests.
+ Counts and sorts incoming Government property to verify receipt of items on requisition or purchase orders.
+ Update Property Book records and transactions in Maximo® Enterprise Asset Management (EAM) System.
+ Validates Purchase Requests (PRs).
+ Prepares daily CDRLs for inventory, receipt, issue, and other transactions as required by the Performance Work Statement (PWS).
+ Places identifying codes, figures, letters, or marks on articles using labeling equipment.
+ Identifies Government Property ensuring applicable markings are affixed and legible.
+ Moves or transports Government Property or Supplies to other Departments using pallet jacks, forklifts, or industrial trucks.
+ Identifies excess Government Property in work areas and works to disposition accordingly.
+ Ensures Government Property is being maintained appropriately.
+ Prepares, reads, and analyzes records and reports necessary to execute actions routinely.
+ Performs other duties as assigned.
Qualifications
+ Qualifications
+ Minimum Qualifications:
+ High School graduate or equivalent.
+ GCSS-A Plant Maintenance Certificates required.
+ Computer Maintenance Management System (IBM Maximo®) experience.
+ Must be able to obtain and maintain successful NACI background for Common Access Card (CAC).
+ Ability to acquire U.S. Passport within 30 days of hiring.
+ A valid Driver's License is required for all Labor Categories in the Philippines.
+ Must be a US citizen.
+ Experience:
+ Three (3) years of Global Combat Systems Support Army (GCSS-A)
+ Production Control Clerk experience
+ Skills:
+ Collaborative work style fostering cooperation and teamwork.
+ Ability to work effectively with Employees and management of all levels to include multi-national staff, superiors, and ranking Military officers.
+ Basic proficiency in Microsoft Office Suite of Applications (Word, Excel, PowerPoint, and Outlook).
+ High-level organization and planning skills so workflow is managed efficiently and accurately.
+ Must have knowledge to emplace/displace VSAT for maintenance operations.
+ Ability to read, analyze, and interpret reports, documents, technical manuals, and other job-related materials.
+ Working Conditions:
+ None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)
+ The worker is subject to extreme heat. Temperatures above 100 degrees for periods of more than one hour. Consideration should be given to the effect of other environmental conditions, such as wind and humidity.
+ The worker is subject to outside environmental conditions. No effective protection from the weather.
+ Physical Requirements:
+ Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Machine Operator
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people - we believe that when our people work with purpose, we will create a better business and a better world .
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.
MAIN JOB PURPOSE
The Machine Operator is responsible for the safe operation to deliver customer requirements through completion of the production plan, adhering to quality standards and maximizing cost effectiveness, optimal running, and equipment efficiency.
She/he is expected to carry out cleaning and inspection activities and record any issues/problems with the equipment to pass to the First Line Manager. The Machine Operator should master the operation of a series of machines to provide factory resilience.
MINIMUM QUALIFICATIONS/ SKILLS REQUIRED
+ Basic mechanical awareness of the principles of the machines.
+ Can maintain focus and discipline for the task whilst demonstrating good problem-solving skills to protect output targets.
+ T Skills - Competent in the use of machine data and control systems that record material movement, losses and quality. Must also be competent in the use of Microsoft Office; Excel and Word programs.
+ Must be a good team player capable of working within a highly effective team; responsible, supportive and an able communicator.
+ Machine Operators require a level of agility to move quickly between workstations, ascend and descend steps. Assembly and control operations also require a level of hand eye coordination and finger dexterity.
+ Willing to be assigned in General Trias, Gateway Manufacturing (Cavite)
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
#LI-DNP
Job Category: Supply Chain
Job Type: Full time
Industry:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Develops and maintains automation test suites
+ Executes tests and provides reporting/metrics data
+ Collaborates with team to establish automation testing architecture and design standards.
+ Advocates for pioneering approaches to testing automation.
+ Participates in the daily stand up meetings and other related Scrum Agile ceremonies.
+ Identifies and mitigates risks/issues related to throughput for automation.
+ Translates highly complex requirements into clear and concise testing scenarios.
+ Manually tests enhancements or defects as needed for inclusion into the bi-weekly releases
+ Develops detailed test cases/test scripts for testing needs.
+ Perform test data conditioning, functional testing, regression testing and testing validation
+ Manage testing process/workflow to ensure that timelines and deliverables are met
+ Proactively identify and communicate issues as they arise.
+ Contribute to process improvement while establishing best practices for testing
+ Ensure compliance with applicable testing standards and best practices
+ Participate in Release checkout as needed
+ Participates in scrum backlog grooming
+ Collaborates with team to provide status of stories
+ Drive timely resolution of defects to meet release criteria
+ Works with many cross functional teams to prepare for automation installation and updates
+ Work productively and effectively with minimal oversight
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree in applicable area of expertise or equivalent experience
+ 1+ years IT quality assurance and systems/application testing experience
+ 1+ years with Test Management Tools
+ 1+ years with Agile Scrum methodology
+ 1+ years with supporting test automation
+ Experience with Rally
+ Experience with creating and implementing automation framework and scalability of such framework that supports future automation growth
+ Experience working on system/engineering/process improvements to drive efficiencies and higher quality
+ Functional SME with automation concepts and tools (AccelQ)
+ Broad business approach and deep understanding of software automation, quality practices and SDLC
+ Solid knowledge of QA methodology and tools, with demonstrated experience in a Quality role
+ Proven excellent communication skills - verbal and written
+ Proven self-sufficient; able to work with minimal direction
+ Solid analytical, problem solving and systems thinking abilities
+ Proven passion for and commitment to a consumer and client driven culture
+ Proven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organization
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in GEO II sites (Laguna, Batangas, Pampanga, Cebu), you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Santa Rosa_
**Requisition ID:** _0463F_
**Other Locations:** _PH-Central Luzon-Pampanga, PH-Calabarzon-Lipa, PH-Central Visayas-Cebu City_

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_

Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working onsite in Metro Manila sites, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion to help boost performance? Do you love pinpointing areas for improvement?
You'll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help make sure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes making sure employees are giving proper verbal statements, client requirements and policies are being met, and finding similarities between associate scripts.
You'll report to the Quality Assurance Manager. You'll contribute to the success of the customer experience as well as the overall success of the team.
During a Typical Day, You'll
· Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
· Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
· Coordinates the logistics and conducts related audits, including sample selection, documentation, and reporting of results.
· Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
· Assist the Quality/Training Manager and Assistant Manager with administrative functions, including developing Standard Operating Procedures (SOPs), Quality Standard Definition Document (QSDD), Quality Forms, and coordinating quality recognition programs.
· Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
· Performs special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.
· Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate
What You Bring to the Role
· High school diploma or equivalent
· 6 months or more of customer service and call center experience
· Understanding, interpreting, and manipulating data for reporting
What You Can Expect
· Supportive of your career and professional development
· An inclusive culture and community minded organization where giving back is encouraged
· A global team of curious lifelong learners guided by our company values
· Ask us about our paid time off (PTO) and wellness and healthcare benefits
· And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit for more information.
About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-(Onsite)
**Title:** _Specialist, Quality Assurance_
**Location:** _PH-Calabarzon-Cainta_
**Requisition ID:** _0463E_
**Other Locations:** _PH-National Capital-Quezon City, Metro Manila, PH-Southern Tagalog-Rizal, PH-National Capital-Pasay City, Metro Manila_