3237 Human Resources jobs in Taguig

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast-paced, dynamic environment. In addition, you will work shoulder to shoulder with an awesome team Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions

This is an onsite role, reporting 5x a week in the ECI BGC, Taguig office. Rotating shift: early mornings / UK / EMEA hours and after hours.

What you will do:

• Provide Level 1 and 2 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.
• "See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician.
• Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
• Action daily midlevel to advanced infrastructure support incidents
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.
• Execute basic system maintenance including software and operating system patching and software version upgrades.
• Provide support of Active Directory such as add/remove users, password resets and Group Policy application.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services.
• Creation and administration of user accounts on all group technology supported systems.
• Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met.
• Contact third-party vendors for warranty service repair.

Who you are:

• Minimum 2 years of end user support
• Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting.
• Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite.
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services.
• Basic PowerShell experience, e.g., copy/paste (not writing script)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering.
• Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments.
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Experience troubleshooting file and print services.

Bonus points if you have:

• Familiarity of ITIL, and ITIL best practices within an IT operations environment
• Certifications in AZ900, M365 fundamentals, ITIL V4
• Experience with Managed Service Providers (MSP)
• Experience with Market Data vendors, such as Bloomberg, Reuters, Factset

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, separate sick leave and vacation leave, health benefit eligibility the first of the month, life and accident insurances, and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you

Love Your Job, Share Your Technology Passion, Create Your Future Here

#LI-Onsite

The department led by the Head of Service Delivery Group and Security Operations ensures reliable IT service delivery and robust security measures. The Service Delivery Group manages IT services, technical support, change and release processes, vendor relationships, and performance monitoring. The Security Operations Group handles threat assessment, incident response, compliance, security audits, and awareness training. The Head oversees strategic planning, daily operations, budget management, and stakeholder engagement. They drive continuous improvement, manage risks, ensure compliance, and lead crisis response, maintaining high service quality and security within the organization.

• Lead and manage the Security Operations and team of security operational staff members
• Primarily responsible for directing security event monitoring, management and response and cyber intelligence
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring.
• Responsible to provide 24x7x365 continuous investigation of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident.
• Responsible for tracking and reporting service level attainment/objectives (SLAs/SLOs) based on contractual agreement with the client.
• INTERNAL: Oversee and facilitate the installation and maintenance of IT systems, hardware, software and all security infrastructure and services for the internal organization of Netrust.
• INTERNAL: Work with the executive team to continuously develop and propose initiatives to maintain overall security and adherence to compliances such as but not limited to Data Privacy Act of 2012, as well as initiatives related to innovation and digital transformation.
• INTERNAL: Facilitate and oversee the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users of Netrust.
• EXTERNAL: Provide overall leadership to the Service Support Delivery team to track and report service level attainment/objectives (SLAs/SLOs) based on contractual agreement with the client for different projects.
• EXTERNAL:  cross-functionally with Implementations Team, Customer Success, Sales and Business Development teams to establish and implement Technical Support workflows for new and existing products and services.
• EXTERNAL: Establish and maintain processes focused on ensuring high-quality services in both complaint capture and problem resolution to maintain high customer satisfaction and success.
• EXTERNAL: Manage the support and helpdesk team to ensure timely resolution of all incidents raised by client within acceptable SLA based on the project contract.

Our Office is located at Zuellig Building Makati City, we operate from 8AM - 5PM, Monday to Friday.

Customer Service Representative – Bridgetowne Site | Up to PHP 27,000 Salary Package

Job Location:

Bridgetowne Site

Company Overview:

We are a leading provider of customer experience solutions, committed to delivering exceptional service to our clients and their customers. We are seeking motivated individuals to join our growing team and build rewarding careers in the customer service industry.

Compensation & Benefits:

• Competitive Salary: Up to PHP 27,000 monthly
• Performance-based bonuses and incentives
• HMO coverage and government-mandated benefits
• Paid training and continuous development programs
• Career advancement opportunities

Qualifications:

• At least High School Graduate (Old Curriculum), Senior High School Graduate, College Level/Undergraduate, or College Graduate
• Open to no experience applicants (training provided)
• Experienced or tenured Customer Service Representatives are highly encouraged to apply
• Strong communication and interpersonal skills
• Willingness to work onsite in Bridgetowne Site

Responsibilities:

• Respond to customer inquiries professionally via phone, email, or chat
• Provide accurate information, resolve concerns, and ensure customer satisfaction
• Maintain proper documentation of customer interactions
• Collaborate with team members to meet performance targets

Hiring Process:

Our recruitment process is conducted virtually, allowing you to complete your application and interviews online.

QUALIFICATIONS:

• At least college level
• With professional driver's license code 1 and 2 or A and B
• Basic computer knowledge is advantage

JOB SUMMARY:

responsible for after-sales and technical support, including regular visits for product quality checks and battery diagnostics.

Qualifications:

• A graduate of Electronics Engineering.

• Willing to engage in field works.

• Graduating students / Fresh graduates may apply.

Job Description:

•Installing and repairing electronic equipment.

•Aligning and calibrating cables and wiring.

•Monitoring and reporting on project progress.

•Providing service and customer support during field visits or dispatches.

•Managing all on-site installation, repair, maintenance and test tasks.

•Diagnosing errors or technical problems and determining proper solutions.

ROLE AND RESPONSIBILITIES:

• Responsible for addressing and resolving customer inquiries, concerns, and service-related issues. This will involve identifying the specific assistance required, which may include questions about products, services, policies, or account details.
• Provide clear and accurate information to customers, guiding them through available options and assisting in decision-making processes.
• Coordinate with relevant teams or external partners to ensure smooth resolutions and timely follow-up to ensure customer satisfaction.
• Play a key role in fostering positive customer experiences, ensuring their needs are met efficiently while maintaining the high standards of service.

JOB QUALIFICATIONS:

• Proficient in English communication
• Open to candidates with no prior work experience
• College students currently enrolled are encouraged to apply
• Senior high school graduates are welcome
• Available for fixed work (40 hours per week)
• Willing to work onsite in Makati

WHAT WE OFFER:

• Regularization after 6 months based on performance

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

DUTIES AND RESPONSIBILITIES:

• Prepares daily and monthly work schedules for subordinates and ensures that these schedules are followed.
• Investigates and analyzes trouble reports submitted by subordinates or customers, ensuring that immediate remedial actions are taken to prevent serious equipment breakdown.
• Prepares regular and special service cost estimates and quotations and negotiates with customers for their approval.
• Follows up on service proposals and collections, ensuring they are properly tracked and monitored.
• Prepares trouble reports and cost estimates for special services rendered on ACR equipment.
• Provides technical guidance and assistance to technicians as needed.
• Provides updates to customers on the status of ongoing work.
• Monitoring aircon parts stock levels and forecasting required parts for comprehensive projects.
• Performs other service-related tasks that may be assigned from time-to-time.

QUALIFICATIONS:

• Graduate of BS in Mechanical Engineering or Electrical Engineering, preferably licensed by the Professional Regulation Commission.
• Must have at least three (3) years of experience in the field of air-conditioning and refrigeration servicing and maintenance.
• Must have an excellent communication skills, both written and oral in English and Filipino.
• Must be knowledgeable in HVAC mechanical and electrical works.

PERKS:

• Bonuses (13th and 14th)
• Anniversary Bonus
• Mid-year Bonus
• Incentives
• Holiday Pay
• Annual Increase
• Company Allowance
• Transportation Allowance
• Medicine Allowance
• Travel Allowance (Local and Overseas)
• VL (15 days) & SL (15 days), Emergency Leave, Wedding Leave and Birthday Leave
• HMO, Accident and Life Insurance
• Separation Pay & Retirement Plan
• Company Loan
• Opportunities for Overseas Training
• Company Events, Sportsfest
• Free Uniform
• Free Use of Gym
• Free Parking

About Orica

At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are excited to announce a pivotal opportunity for a Customer Service Representative role to join our esteemed Orica GBS team in our Manila office in Pasig City.

To consistently deliver a high standard of personalized and professional service that goes beyond expectations through effective results, the Customer Service Representative will manage a dedicated portfolio of customers.

The responsibilities include processing orders, resolving customer account related concerns, and fulfilling the bid-to-contract needs of both internal and external stakeholders. Each portfolio is organized based on customer geographic location and is closely aligned with the structure of the Commercial Teams. This role will operate within a framework of established procedures and policies that support their role and ensure service excellence.

What you will be doing

The Customer Service Representative plays a vital role in ensuring safe, compliant, and efficient service delivery. You will be responsible for completing monthly customer billing, understanding relevant safety codes such as the Explosives Code, and ensuring customer licensing is up to date. CSRs actively participate in safety initiatives and meetings, supporting the SHEC (Safety, Health, Environment, and Community) framework. They manage the full sales cycle from order placement to delivery and invoicing as well as working closely with external customers to ensure accounts are paid timeously while maintaining accurate documentation and minimizing errors that could lead to credits or delays. Their role also includes supporting schedulers to optimize logistics and reduce costs and liaising with internal teams to resolve issues that may affect payment or service quality.

In addition to operational tasks, this role will foster strong relationships with customers through regular communication, professional call handling, and customer visits. The Customer Service Representative will collaborate closely with Territory Managers, Distribution, Credit & Collection, and Inventory teams to ensure smooth workflows and accurate order fulfillment. CSRs also contribute to forecasting, reporting, and dispute resolution, while continuously improving processes using tools like SAP and Salesforce. Their responsibilities extend to maintaining updated customer procedures, supporting team members, and providing valuable market intelligence and feedback to enhance service standards and customer satisfaction.

What you will bring

• Bachelor's degree in Business Administration or Commerce or any related field.
• Service industry related qualifications are advantageous
• Experienced working within a team
• SAP experience

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.