36 Instructional Designer jobs in Taguig

About Dialpad
Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit to learn more.

Being a Dialer
At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:
Scrappy, Curious, Optimistic, Persistent,
and
Empathetic
.

Your role
As an Instructional Designer & Facilitator, you'll be at the forefront of educating our support teams on the ins and outs of our platform, systems, and tools. You'll design and deliver technical training programs that help agents navigate complex environments, troubleshoot efficiently, and deliver high-quality technical support.

This role requires a unique blend of technical acumen, instructional design, and facilitation skills. You'll partner closely with subject matter experts, product teams, and support operations to ensure our training is accurate, up-to-date, and aligned with evolving business needs.

Your work will directly influence the speed, accuracy, and confidence of our technical support teams—making a real impact on customer satisfaction and internal efficiency.

This position reports to our CX Learning & Enablement Manager and has the opportunity to be based in our Pasig City, Metro Manila Office (flexible hybrid setting). Candidates must be able to work under US Pacific time hours (7am - 4pm).

Our Customer Experience (CX) team is dedicated to delivering outstanding support that drives customer satisfaction and success. Within this organization, the CX Enablement function plays a pivotal role in preparing our frontline teams with the tools, training, and knowledge they need to confidently support our products and services.

The CX Enablement team empowers agents and technical support specialists with the skills to troubleshoot, resolve, and communicate complex technical issues effectively. We work cross-functionally to translate technical knowledge into clear, actionable training that supports both our team's performance and our customers' needs.

We're curious, collaborative, and solutions-oriented—and we're passionate about creating a learning culture that's as dynamic and agile as the technology we support.

What You'll Do

• Lead engaging, interactive training sessions (virtual and/or in-person) for new hires and tenured support agents focused on systems, tools, workflows, and technical troubleshooting.
• Foster a supportive and inclusive learning environment where participants feel comfortable asking questions and sharing experiences.
• Use a variety of facilitation techniques to accommodate different learning styles and keep sessions dynamic and impactful.
• Guide learners through real-world scenarios, role plays, and hands-on practice to build confidence and retention.
• Provide real-time feedback, coaching, and support to learners during and after training sessions.
• Continuously assess learner engagement and comprehension, adjusting facilitation style as needed.
• Gather and relay feedback to improve training content, delivery methods, and learner experience.
• Analyze learning needs and objectives to design effective and results-driven learning experiences.
• Support the implementation of new tools, systems, or workflows by creating technical enablement strategies and resources. (slide decks, documentation, video tutorials, Guru cards, and job aids).
• Translate complex technical information into clear, engaging, and digestible content for learners at varying technical levels.
• Partner with subject matter experts (SMEs), product, engineering, and support teams to ensure training content is accurate and up to date.
• Create assessments, quizzes, and hands-on exercises to reinforce learning and measure retention.
• Continuously improve learning experiences by monitoring and evaluating learner feedback, performance data, and KPIs.
• Continuously update training programs in response to product changes, process updates, and evolving business needs.
• Maintain and update course content within the LMS, ensuring accuracy and relevance.
• Monitor learner progress, generate reports, and analyze data to evaluate the effectiveness of learning experiences.
• Troubleshoot technical issues related to the LMS and provide timely support to learners and stakeholders.
• Become a subject matter expert on our products, staying updated on the latest features, updates, and enhancements.
• Demonstrate a deep understanding of our products' capabilities, use cases, and competitive advantages.
• Collaborate with product teams to provide insights on learner feedback and contribute to product improvement based on training outcomes.
• Stay up-to-date with the latest trends and advancements in learning technologies, multimedia development, and instructional design methodologies.

Skills You'll Bring

• 2 - 5 years of experience in technical training, L&D, customer support, or a technical enablement role.
• Strong facilitation skills with experience delivering technical content to a variety of audiences.
• Deep understanding of technical concepts, telephony, systems, APIs, or platforms, with the ability to explain them clearly to non-technical audiences.
• Proficient with tools like LMS platforms, screen recording software, presentation tools, and remote collaboration platforms.
• Excellent written and verbal English communication skills.
• Ability to manage multiple projects and priorities in a fast-paced, constantly evolving environment.
• Experience working cross-functionally with product, engineering, and support teams.
• Experience with instructional design, curriculum development, or certifications in technical training.
• Experience working in a SaaS software support or contact center environment would be a strong asset.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Requirements
Description and Requirements
Required:

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Written and verbal communication skills
• Experienced in documenting software applications and creating graphics screen capture for technical illustrations. Experience leading teams. Experience in IT and Healthcare sectors preferred Asset:
• Clinical workflow comprehension or clinical work experience
• University degree
• Bilingual EN FR Uses professional concepts and company policies and procedures to solve a variety of problems of moderate complexity.
• Exercises judgment within defined processes, policies and practices to determine appropriate action or in selecting methods and techniques for obtaining solutions.
• Works under direct supervision, and follows defined procedures/processes.
• Decision making has limited risk and implications but is developing an understanding of the risk implications.
• Typically requires a minimum of 1- 3 years related experience.

Additional Job Description

• Purpose Working with the documentation team and other cross-functional teams, develop product documentation including but not limited to user guides, technical documents and online help systems.
• Research, plan, write, edit, update and maintain product documentation.
• Publish release notes create/update help articles -Generate and validate online help systems.
• Contribute to and follow the documentation processes, standards, templates and style guides.
• Contribute to the creation of effort estimates for new development work.
• Ensure accuracy and appropriate terminology.
• Deliver according to project plans and commitments.
• Ensure commitments to customers are met in a timely manner.
• Foster team work, promote unity and resolve conflict where necessary.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Instructional Designer

Job Description

Responsibilities:

• Needs Analysis: Work closely with stakeholders to identify knowledge and performance gaps, target audience characteristics, and desired learning outcomes.
• Curriculum Design: Create comprehensive instructional design plans that align with learning objectives, utilizing sound adult learning principles and instructional design models.
• Content Development: Develop compelling learning content including e-learning modules, lesson plans, facilitator guides, participant materials, job aids, videos, simulations, and assessments.
• Multimedia Integration: Select and integrate appropriate multimedia elements (e.g., video, audio, graphics, animations) to enhance learner engagement. Ability to flex content to different learning styles.
• Pilot and Evaluation: Partner with SMEs to pilot learning solutions, collect feedback, and iterate on designs. Measure the effectiveness of training programs using appropriate evaluation methods.

Qualifications:

• Bachelor's degree in Instructional Design, Education, Educational Technology, or a related field OR Completed at least 2 years in college with no back subjects.
• Minimum 3 years' relevant experience in Instructional Design, Curriculum Design & Development.
• Proficiency in authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and Learning Management Systems (LMS).
• Experience in Training facilitation is highly desirable.
• Excellent Communication Skills.

Work Conditions:

Location: BGC, Taguig City

Setup: Onsite/Full RTO

Schedule: Night Shift

Virtual Hiring Process

The Role

We're looking for a creative, strategic, and purpose-driven Instructional Designer to join our growing Learning and Development team at Ecosa. In this role, you'll be instrumental in designing impactful learning experiences that enable our teams to thrive, professionally and personally, while helping us deliver
"WOW" customer experiences.

At Ecosa, we don't just sell sleep solutions, we design journeys that make people's lives better. Your work will help cultivate a culture of continuous learning, innovation, and performance through engaging, effective, and scalable training materials that reflect our brand and culture.

As our Instructional Designer, you will take ownership of the entire learning material development lifecycle, from needs analysis and instructional design to development, implementation, and evaluation. You will collaborate with subject matter experts (SMEs), department leaders, and cross-functional teams to transform business challenges and learning needs into engaging, learner-centered solutions.

This role requires both creative and analytical thinking, the ability to deliver under tight deadlines, and a passion for making complex concepts easy to understand and apply in the real world.

Key Responsibilities

Learning Design & Development

• Design, develop, and maintain a wide range of learning assets, including:
• E-learning modules
• Instructor-led training guides (virtual and in-person)
• Job aids, SOPs, and knowledge base content
• Multimedia content (videos, infographics, simulations, quizzes)
• Ensure all materials are visually engaging, brand-aligned, and culturally relevant to Ecosa's global teams (PH, AU, HK, CN).

Training Needs Analysis & Collaboration

• Conduct learning needs assessments in partnership with stakeholders and SMEs to identify performance gaps and business challenges.
• Proactively recommend learning interventions and translate them into actionable, scalable learning programs.
• Lead kickoff discussions with department leads to define training goals, learner personas, and success criteria.

Learning Project Management

• Manage multiple training projects simultaneously, prioritise based on business impact, manage timelines, and communicate progress clearly.
• Maintain documentation for course development processes and version control.

Evaluation & Continuous Improvement

• Develop assessment strategies (knowledge checks, feedback forms, post-training evaluations) to measure training effectiveness.
• Gather learner feedback and analyse LMS data to drive iterative improvements.
• Continuously update and refine training materials to keep content fresh and aligned with current practices.

LMS Administration

• Upload, manage, and publish learning content to our Learning Management System (Litmos or equivalent).
• Monitor course completion, learner progress, and engagement analytics.
• Generate and share training reports with department leads and the People & Culture team.

Qualifications

• Bachelor's degree in Education, Communication, Psychology, Instructional Design, or a related field (Master's or relevant certification a plus).
• 5+ years of experience in instructional design, learning development, or a similar role, preferably in a corporate or high-growth company.
• Strong portfolio showcasing: Digital learning content, Blended learning programs, Use of instructional strategies tailored to adult learners

Instructional Design Expertise

• Deep knowledge of instructional design models (ADDIE, SAM, etc.) and adult learning theories (e.g., Bloom's Taxonomy, Kirkpatrick Model).
• Ability to simplify complex information and translate business challenges into learner-friendly, actionable content.

Tech & Tools

• Proficiency in learning development tools such as: Articulate Storyline 360, Rise, Adobe Captivate or similar, Canva, Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• Video/audio editing tools (Camtasia, Audacity)
• Familiarity with LMS platforms (Litmos, Moodle, LearnUpon, etc.)
• Comfortable working with Google Workspace, Slack, ClickUp, and other collaboration tools.

Soft Skills & Mindset

• Excellent verbal and written communication skills.
• Strong project management and stakeholder coordination abilities.
• High emotional intelligence, curiosity, and a passion for learning.
• Detail-oriented with a strong quality assurance and version control mindset.
• Adaptable and comfortable working in a fast-paced, feedback-rich environment.
• A problem-solver and team player who proactively seeks solutions, not just tasks.

Why work for Ecosa?

Ecosa is an eCommerce company dedicated to transforming our customers' lives through their sleep. With a big focus on sustainability, we create sleep and home products that are proven to enhance sleep quality and take care of our planet. Founded in Australia in 2015, we have been lucky to serve over 300,000 happy customers in Australia, New Zealand, USA, Canada, and Hong Kong.

At Ecosa, we care about better sleep. We want you to arrive at work well-rested, so we've implemented a flexi-time scheme that means you can arrive at work when you're ready. We are looking for people who want to make a positive impact on the world, have an entrepreneurial spirit that sparks creativity and a mind that thinks outside the box. We aim to empower all our employees to make decisions that can help shape the future of Ecosa.

Benefits

• Competitive Salary
• Retirement Plan
• Leave Credits All Convertible to Cash
• HMO Plan + 2 Dependents Fully Covered
• Generous Performance Bonuses
• Annual Company Outing
• Flexible Leaves
• Great Career Progression
• Casual Friday, Everyday

Ecosa is an equal opportunity employer and screens applications regardless of race, age, beliefs, sex, orientation, gender identity or disability. We are growing fast, and this is a unique opportunity to grow your career with us. If this sounds like you, we want you on our team

Important Note:

Our affiliate company in the Philippines, Ecscale Solutions Inc., will be the reporting point for employees hired in the Philippines.

• Bonifacio Global City, Taguig City, Philippines
• Customer Success
• 20146

Why N-able

IT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people supporting our customers, and one another. The Way We Work, our hybrid working model based on trust and flexibility, allows you to maximize your contributions while growing your career. Join a team where you can make a difference

As an Instructional Designer, you will build and maintain training programs that support comprehensive customer knowledge of N-able products. This includes onboarding training, product release training, course maintenance, certification courses, and assessments. You will collaborate with subject matter experts across engineering, product management, and technical support to determine training needs, design and deliver engaging learning experiences, and assess the impact of the training provided. Your work will ensure customers understand how to use N-able products effectively and confidently, fostering long-term partner loyalty, advocacy, and retention.

What You'll Do

• Design, create, and maintain customer-facing product training programs and certification courses.
• Collaborate with cross-functional teams and subject matter experts to identify and prioritize training needs.
• Design assessments and feedback mechanisms to measure learning outcomes and improve training effectiveness.
• Organize learning experiences for optimal engagement and retention using instructional design best practices.
• Maintain content within Learning Management Systems (LMS).
• Verify team created content to ensure intuitive and technically accurate learning experiences.
• Work effectively as part of a global team across time zones and cultures.

What You'll Bring

• Strong understanding of adult learning principles, instructional design models (e.g., ADDIE, SAM), and learning science.
• Experience designing and delivering certification programs and assessments.
• Basic knowledge of cybersecurity principles, networking, software architecture, UX/UI design and AI tools.
• Demonstrated ability to coordinate and manage multiple training projects simultaneously.
• Proficiency in eLearning authoring tools such as Articulate Storyline and Rise, Adobe Captivate, or similar.
• Familiarity with LMS platforms and principles (e.g., SCORM, xAPI).
• 2+ years of experience in training, facilitation, or instructional design.

Purple Perks

• Medical and dental insurance
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Employee Stock Purchase Program
• Pension with company-contribution
• Weekly lunch allowance, Monthly grab & go onsite pantry allowance
• Monthly internet allowance
• De Minimis - monthly allowance
• FuN-raising opportunities as part of our giving program
• N-ablite Learning – custom learning experience as part of our investment in you
• The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

Hiring: Instructional Designer/Content Designer (Work-From-Home)

We are looking for an Instructional Designer who will design and develop engaging training programs to support employee learning and development. This role involves creating e-learning content, designing training materials, and collaborating with business leaders to enhance learning experiences.

Key Responsibilities:

• Design and develop training materials using Articulate Rise 360 and other e-learning tools.
• Create course outlines, storyboards, and effective training content.
• Partner with subject matter experts to analyze learning needs.
• Support training rollouts and facilitate sessions when needed.
• Track and evaluate training effectiveness through assessments and metrics.
• Manage relationships with vendors for training content and facilitation.

Qualifications:

• Proven experience in instructional design and e-learning development.
• Proficiency in Articulate Rise 360 and other authoring tools.
• Strong content writing and storytelling skills.
• Experience in needs analysis and training evaluation.
• Excellent collaboration and stakeholder management skills.

Job Type: Full-time

Benefits:

• Paid training
• Work from home

Interested? Send your CV to

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

• Work from home

Work Location: In person

Instructional Designer

This role is accountable for the analysis of training content provided by business partners and will also identify outstanding questions /clarification as it relates back to the learning objectives outlined in the training proposal. The curriculum designer is also accountable for building out web-based modules and a designs for all instructor led curriculums to be veted and signed off by the business before curriculum development begins.

Job Description:

• We're seeking a detail-oriented and proactive Instructional Designer to develop engaging, self-paced eLearning modules.

• The ideal candidate combines strong visual design skills with a solid grasp of adult learning principles to create clear, accessible, and goal-aligned learning experiences.

• Developing a collection of assets and templates

• Ensuring project work such as code and graphics are checked in on a daily basis.
• Participate frequently in brainstorming sessions with team and working groups
• Develop highly detailed WBT storyboards and ILT design layouts
• Creating Videos
• Use knowledge and skills of Adult learning principles to create interactive and effective learning platforms based on complexity of project content
• Develop effective knowledge testing throughout programs using platforms such as quizzes, learning activities, decision based scenarios and case studies
• Strong knowledge on publishing content and courses on the Breeze server and LMS
• Testing published links to ensure functionality and reporting

Qualifications:

• Bachelor's Degree

• 4 to 6 years of experience in the following:

• Training Facilitation

• Curriculum/Instructional Design
• Writing & Storyboarding experience
• Coding & Publishing on LMS

• Learning Technologies

• Proficient in authoring tools such as Articulate Storyline and Articulate Rise, Adobe Suite, Office Suite, Camtasia, Photoshop, Illustrator and LMS. (MUST)

• Knowledgeable in adult learning theories and principles, ADDIE/4MAT, project life cycles.

Work Setup:

Location: BGC, Taguig City

Setup: Hybrid 2x onsite per week - Night Shift

The Instructional Designer – eLearning manages all steps in the project lifecycle: from Project Initiation to Project Closure. The work includes, but may not be limited to:

Analysis

o Identify the client's problem and resource availability/ limitations as well as profile of target learners

o Gather information and course elements from members, internal departments, SMEs (subject matter experts), research institutions, and other sources

o Analyze content and identify primary and secondary learning objectives

Design

o Create branded templates for content: from decks, onepagers to simulators

o Brainstorm on and select the design elements fit for the project requirements

o Generate ideas on activities, gamification, story-telling and assessment

o Select optimum design and development process considering available resources and deadlines o Design storyboards in collaboration with subject matter expert

Development

o Develop according to agreed development process (ADDIE, SAM)

o Develop content elements such as images, videos, audio using Adobe Creative Suite, Audacity and other multimedia tools

o Develop scenarios and associated stories and dialogue scripts

o Create or put together the e-Learning content using software such as using software such as Adobe Captivate, Articulate Storyline

o Apply gamification and scenario-based learning in materials

o Ensure contents are peer reviewed and approved internally before presenting to client o Apply agreed upon revisions, if any

o Administer several functions of IBEX Global's Training Management System (TMS) such as course creation, uploading content, creating assessments and setting up course restrictions (e.g. passing grades)

• Utilize knowledge of LMS capabilities to recommend delivery strategies that yield a rich, meaningful, and dynamic end-user experience.
• Assist in ensuring target learners have access to the course o Create promotional materials to announce new courses and encourage course completion

Project Management

o Collaborate with stakeholders in all stages of the project, ensuring proper and timely communication

o Create and maintain a comprehensive project documentation

o Ensure tasks and project deliverables are executed and submitted on agreed schedule

o Report utilization of materials within the duration of project timelines

o Secure project acceptance and closure

The Instructional Designer, as a key member of the GLID team also supports internal business processes:

o Innovation – support and work on GLID strategic and innovation plans and initiatives

o Learning – ensure continuous development of skills or acquiring new skills; stay updated on technology and industry news and trends

o Internal Processes – support GLID and Ibex processes, policies and guidelines.

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth. Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us

About the Job

Our esteemed client, an Australian Registered Training Organization (RTO), is looking for an 
Instructional Designer
. As an Instructional Designer, you will be responsible for digitizing training resources and creating engaging learning content for deployment in their Learning Management System. This includes designing SCORM-compliant eLearning packages, presentations, and learner guides that meet Australian vocational training standards.

Key Responsibilities

• Digitize and adapt existing training and assessment resources for use in Axcelerate LMS
• Design and develop learner guides, presentations, and SCORM-compliant eLearning packages
• Format and refine content in PowerPoint, Word, and Adobe Acrobat, ensuring consistency with brand and training strategy
• Create visually engaging and instructionally sound learning experiences aligned with vocational training standards in Australia
• Collaborate with SMEs and compliance teams to ensure resources meet training package requirements and RTO policies
• Conduct QA checks and troubleshoot digital learning content within the LMS
• Ensure learning resources are accessible, mobile-friendly, and device-compatible
• Manage workload autonomously, prioritizing tasks to meet project timelines
• Maintain version control and documentation for all resources created or modified

Qualifications

• Education:
  Bachelor's Degree in creatives or any relevant courses
• Experience:
  1-2 years of demonstrated experience in instructional design, learning resource development, or eLearning content creation
• Technical Skills:
  Proficiency in Learning Management Systems, Microsoft PowerPoint, Word, Adobe Acrobat, and eLearning authoring tools (Articulate 360, iSpring, or similar); ability to create and deploy SCORM packages
• Soft Skills:
   Excellent written English, communication, problem-solving, and independent time management skills and high attention to detail
• Language:
   English (excellent written and spoken communication)
• Interested candidates must provide links to their portfolios

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.

• Market competitive salary and allowances
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Opportunity for Hybrid Setup
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment

Ready to experience the #AcxelsusAdvantage? Join our team today