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is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.

Role & Mission

As aTechnical Writer at Apollo, you will own the creation, optimization, and maintenance of both internal and external knowledge base content. You'll partner with Product Managers, Engineers, Customer Support, Rev Ops and Customer Success to ensure our knowledge ecosystem empowers customers to self-serve, while also enabling internal teams to move faster with confidence.

This role is evolving: you won't just write and edit, you'll also integrate AI-driven tools to accelerate content creation, identify weak spots in documentation, and scale our Knowledge Base without creating extra workload. Ideal candidates are endlessly curious, customer obsessed, and comfortable straddling the worlds of technical detail and clear, simple explanation.

Key Responsibilities:

• Research, write, and develop new and updated knowledge base articles, FAQs, troubleshooting guides, snippets, and internal enablement docs.

• Partner closely with Product Managers and Engineers to deeply understand new features and translate technical detail into clear, customer-ready content.

• Collaborate with Support, Customer Success, and Enablement teams to capture recurring issues, identify knowledge gaps, and improve internal workflows.

• Use AI-assisted tools to accelerate drafting, auditing, and surfacing weak or duplicate content.

• Conduct recurring content audits to ensure KB remains accurate, current, and discoverable.

• Mentor junior writers, sharing best practices for technical writing, SEO, and AI adoption.

• Drive the creation and execution of release notes and documentation plans tied to product launches.

• Provide training/reference content to accelerate onboarding and upskilling of internal employees.

Competences

• Customer Obsession: Writes with empathy, prioritizing clarity and usability for customers and internal teams.

• Technical Acumen: Proficient in CMS platforms, analytics dashboards, and structured authoring systems.

• Proficient in Git, HTML, and docs-as-code

• Communication: Strong written and verbal skills to engage with SMEs and explain technical concepts.

• Collaboration: Builds strong partnerships with Product, Engineering, Support, and CS teams.

• Attention to Detail: Ensures all content is accurate, complete, and error-free.

• Problem-Solving: Proactively identifies knowledge gaps and proposes scalable solutions.

• AI Fluency: Skilled at integrating AI tools for writing, summarization, insights, and content maintenance.

• Organizational Skills: Manages multiple deliverables with clear documentation and prioritization.

• Adaptability: Thrives in a fast-changing product and business environment.

• Analytical Thinking: Uses data, feedback, and AI-driven insights to audit, improve, and optimize content.

We are AI Native

is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.

Why You'll Love Working at Apollo

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you.

Learn more here

Position Overview:

As a Technical Writer, you will be responsible for developing and maintaining high-quality documentation that clearly communicates technical information to both technical and non-technical audiences.

Work Schedule and Arrangement: 10:00 AM- 7:00 PM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

User Guide Creation and Maintenance

• Drafting new user guides for software
• Updating existing user guides for software

Collaboration and Content Development

• Collaborating with software developers and subject matter experts to create and draft user guides and release notes for software

Release Notes Documentation

• Drafting and compiling release notes for software following a standardized set of formatting and writing guidelines

Quality Control and Proofreading

• Proofreading own drafts to ensure a high standard of writing and reduce editorial work needed

Requirements:

• Bachelor's degree in English, Communications, Mass Communications,Marketing, or a related field (or equivalent work experience)
• At least 6 months of experience as a Technical Writer and/or Content Writer
• Proficiency in MS Office and Google Suite
• Exceptional writing, editing, and proofreading skills
• Ability to research and present information clearly and concisely
• Excellent time management and organizational skills
• Creative thinking and the ability to adapt writing style to different audiences and platforms
• Strong attention to detail and commitment to producing error-free content

Salary and monetary benefits (in PHP):

• Monthly salary of 21,000php - 25,000php
• New hire bonus of 5,000php
• Risk allowance of 2,000php

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process:

• Candidate Application Form
• General Assessment and Technical Assessment
• Phone Screening
• Technical Interview
• Reference Check
• Job Offer
• Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers

For more information about our company, visit our website:

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A US-based consulting company is looking to hire a hard-working and self-motivated Filipino
Technical Writer
to create and document processes and procedures for our clients. Impeccable mastery of the English language (both written and verbal) is a must.

This role is 100% work from home.

Your responsibilities will include but not be limited to:

• Map process flows based on a recording of the consultant interviewing the client. This includes creating flow charts and diagrams.
• Write high-quality, clear, easy-to-understand step-by-step procedures based on a recording of an interview of a client or videos submitted directly by clients on how they perform certain tasks.
• Organize the material in a cloud-based process documentation software or Learning Management System software.
• Use videos, screenshots, links, etc to provide a balance between written material and demonstration of the material and to ensure full understanding.
• Identify points of improvement and communicate it clearly to the consultant you are working with
• Use our internal systems to communicate about their work and report daily on progress.

About You:

• 3+ years of experience in technical writing, creating instructions, creating flow charts, process mapping, and process improvement background.
• Ability to translate highly technical information into easily understandable information
• Very good understanding of the business world and high familiarity with common terms
• Experience in process documentation and process improvement
• Ability to duplicate what is said and translate it into writing
• Excellent mastery of the English language including grammar, punctuation and spelling.
• Good mastery of MS Products (Word, Excel and PowerPoint) and Google suite
• Detail-oriented, efficient and concise
• Ability to critical thinking and problem-solving

Compensation:

• Competitive salary
• Training and mentorship
• Awesome culture and work-from-home set-up
• SSS, Philhealth, and Pag-ibig
• Healthcare (HMO)
• 13th Month Pay
• Paid incentive leave
• Yearly performance review

How to apply:

Please fill out this application form: We will only respond to candidates that meet the above qualifications.

JOB SUMMARY

The Technical Writer will be assigned in creating clear, concise, and user-friendly technical writing documentation. This role requires having strong writing skills, technical expertise, and the ability to collaborate with cross-functional teams to produce high-quality documentation.

PRINCIPAL DUTIES

• Produce technical documentation, including user guides, manuals, and online help resources.
• Translate complex technical information into clear and understandable content for easier understanding.
• Review and edit documentation for grammar, consistency, and observance of company standards.
• Ensure that documentation complies with company and industry standards, regulatory requirements, and best practices.
• Observe company policies and procedures
• Perform other tasks that may be assigned by superior from time to time.

JOB SPECIFICATIONS

Education: Bachelor's degree in Civil Engineering, Communications, or any related field

Experience: At least two (2) years of relevant work experience

Competencies:

• Proven experience as a technical writer, with a portfolio of previous work
• Strong writing and editing skills with an eye for detail
• Ability to grasp complex technical concepts and communicate them effectively
• Knowledge of industry-standard documentation practices and guidelines
• Willing to be assigned in Lucena, Quezon

The Technical Writer for Construction Law is responsible for creating, recording, and responding to legal correspondences, memos, and contracts pertaining to projects handled by the company.

• Develop written correspondences, contracts, official memos, and business material for the company or projects.
• Review, validate, standardize, and make changes to work materials, contracts, memos, and office forms as needed.
• Maintain records and physical custody of all official memos, contracts, business correspondences, and appendices.
• Organize research material and complete the writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
• Review prepared written work and recommend revisions or changes in scope, format, content, and methods of reproduction based on agreed standards or any adjustments throughout a period of time.
• Keep abreast of internal policies pertaining to contract agreements and other regulatory practices affecting the construction industry.

• Interview support and engineering team members as part of data gathering work in preparing material and sources for correspondence

• Minute taking

Qualifications

• Certification, associate's, or bachelor's degree in paralegal studies, AB English, or any related courses
• A minimum of two years of experience in a paralegal or technical writer role
• Investigative mind and strong research skills
• Experience in preparing communication letters, correspondences, contracts, official memos, and business material for the company or projects
• Excellent communication skills

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, Business or equivalent preferred.
• 1+ years Technical Support or Service Desk experience with focus on team dynamics/building.
• 1+ years experience working with Knowledgebases, Process Documentation and Technical Writing.
• 1+ years experience in Training Documentation or Training Development, and Creating Job Aides, Presentations, Content Development for Web-Based Training.
• Must have a strong sense of urgency with the ability to multi-task in a fast-paced environment.
• Excellent Communication skills (written and oral), customer service skills and Project Management skills.
• Ability to grasp complex technical concepts and make them easily understandable in text and pictures.
• Proven working experience in technical writing and of software documentation.
• Excellent problem-solving skills and organizational skills.
• Must have a proven track record of positive performance and reliability.
• Must be able to think "outside the box" to increase efficiency and improve effectiveness in executing responsibilities.
• Proficiency with MS Office Suite (includes Word, Excel, PowerPoint, Access, Visio, and Project).
• Able to perform in a team environment while maintaining a high degree of customer focus.
• Able to handle confidential information with absolute discretion.
• Highly motivated self-starter that can produce quality work, and complete assignments in a timely manner with little or no supervision.
• Adapts appropriately to various situations, coping with adverse or unusual circumstances and the changing needs of the company.

RESPONSIBILITIES:

• Develop and maintain relations with Knowledge, Quality and Training team, primary user groups and stakeholders.
• Work with internal teams to obtain an in-depth understanding of the item or service and the documentation requirements.
• Develop and maintain the information architecture as well as terminologies to ensure effective communication.
• Creating and maintaining or enhancing procedures, processes, and designs for a computer system.
• Creating frameworks, process maps, data flow diagrams (DFD), software architecture documents (SAD).
• Lead and Develop/Train new Authors, Reviewers, Publishers and implement standards for Documentation.
• Develop and monitor of performance standards set by the department to achieve effective documentation of processes, information accessibility and repeatability of work.
• Develop and implement documentation standards and serve as an SME for Knowledge tools utilization.
• Produce reports on a weekly, monthly, and quarterly basis. Reports will be designed and created according to the needs of the requester.
• Train primary user groups on standard tools and authoring processes.
• Responsible for research of the content on the Knowledge Management tool. This is the sole source of information that the Specialists and management, utilize to help internal Customers (retail and backstage personnel).
• Document departmental processes and standards for the Service Desk/Support Center audience.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Work with Trainers and SMEs in developing training materials (traditional and multimedia) and process documentation for Service Desk/Support Center through Job Aides, Training User Guides, Presentation Slides, and Web-based training content and design.
• Create tutorials to help end-users use a variety of applications.
• Flexibility with schedule to ensure availability for meetings, and any special project.
• Performs other work duties as assigned.

Experience required (in terms of # of years of experience needed):

• College Degree in Computer Science, Information Technology, Business or related field preferred.
• 1-2 years of Technical Writing or Documentation experience, required.
• 1-2 years experience with Knowledge Management tools.
• 1-2 years in IT or Tech Support, Service Desk or Customer Service experience, preferred.
• 1+ year experience in Training Development preferred.

Main job responsibilities and accountabilities:

1. Technical Writing
   
   -Receive training in GlobalSign products and services, demonstrate the ability to write technical support articles in all areas with support from Senior Technical Support team.
   
   -Create, proofread, and edit web contents on the GlobalSign support website ) and manage its life cycle by administering the CMS: Concrete5.
   
   -AI articles – creating and maintaining "AI friendly" articles for use with "Helana"/AI Agent and new chat platform. Training others in the art of AI related article content.
   
   -Monitor the behaviour of the GlobalSign support website and generate detailed reports using Google Analytics.
   
   -Familiarise GlobalSign products and read recent changes from the CA/Browser Forum and CA Security Council.
   
   -Create, proofread, and edit technical references for the support team and post them on the Confluence
   
   -Maintain the support website team homepage in the Confluence
   
   -Manage the Kanban dashboard (JIRA) of the support website.
   
   -Write email communication for updates on the support website and other announcements.
2. Collaboration & Coordination
   
   -Work cross-functionally and diplomatically with other departments to build and nurture relationships with the many business functions of GlobalSign, primarily with Client Services Technical Support, Client Services Operations, Marketing, Development, Infrastructure, Product Management, and Compliance.
   
   -Collaborate and liaise with the Client Services Operations team when it comes to product changes and projects.
   
   -Attend the senior technical support meetings on a weekly basis, where you will be asked to discuss your project work status and any questions or issues you have noticed or that have been reported to you.
   
   -Attend product planning meetings led by the Product Management , Client Services Management, etc. when invited.
   
   -Lead the support website catchup meeting every week to provide updates on the projects and other tasks assigned.
   
   -Prepare discussion points for scheduled meetings such as 121s, senior technical support meetings, e.g., project updates, and solutions for any problems encountered.
   
   -Work alongside different stakeholders to develop support articles.
   
   -Work alongside different stakeholders to work on support website projects.
   
   -Work on GlobalSign Channel Audits with stakeholders to improve consistency and ensure the technical accuracy and relevance of the support articles.
3. Project Management
   
   -Create, execute, and maintain project plans within the established timeline and budget.
   
   -Manage dependencies across concurrent projects; liaise with project stakeholders working in different time zones.
   
   -Gather data about project progress; utilize statistics from Google Analytics and Salesforce for business proposals.
   
   -Identify challenges and adapt necessary changes to improve project implementation.
   
   -Track the project life cycle using the Gantt chart, record project hours, and add project updates in JIRA and Confluence.

QUALIFICATIONS:

1. Bachelor's Degree preferably major in Computer Science or Communications
2. Proven working experience in technical writing.
3. Understands and possesses expertise in ×509 certification, trusted CA PKI, and surrounding technologies and protocols.
4. Extensive knowledge of Microsoft Office applications and the internet environment. Experience using version control systems, authoring tools, markdown and related technologies.
5. Candidate with basic understanding of Google Analytics, HTML and SEO will be preferred.
6. At least 2–3 years of strong technical background. Advantage: Software Engineering and Testing Experience.
7. Excellent writing and editing skills with a keen eye for detail.
8. Strong communication and interpersonal skills with a strong customer focus and ability to collaborate effectively with cross-functional teams.
9. Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results.
10. Good problem-solving, analytical, and critical thinking skills.
11. Ability to translate complex technical concepts into clear and concise documentation.
12. Strong organizational skills with the ability to multi-task in a fast-paced environment
13. Ability to work independently and as part of a team.
14. Willing to work in a hybrid setup, reporting onsite at least three times a week to our Makati office.

The Technical Writer supports the Corporate Governance Department Head in the development, implementation, and maintenance of corporate policies, control standards, and standard operating procedures, and partners with cross-functional stakeholders to ensure governance frameworks align with regulatory requirements and support continuous improvement.

Responsibilities:

• Draft, review, and update corporate policies, control standards, and standard operating procedures.
• Conduct gap analyses against applicable laws, regulations, and international standards.
• Engage with unit heads and subject-matter experts to capture process details.
• Design and maintain a centralized repository and version-control system.
• Facilitate rollout through training sessions, workshops, and awareness programs.
• Monitor compliance, conduct periodic audits, and recommend corrective actions.
• Continuously refine templates, style guides, and policy lifecycles for consistency and clarity.

Qualifications:

• Bachelor's degree in English, Technical Communication, Business Administration, or related field.
• Minimum of two (2) year-experience in writing corporate policies, control standards, and standard operating procedures.
• Proven track record writing policies, control standards, and standard operating procedures that meet both internal and external audit requirements in a regulated or standards-driven environment.
• Exceptional command of professional English, including grammar, style, and positive framing.
• Proficiency with Document Management Systems such as Microsoft Word, SharePoint, Confluence, or similar management systems.
• Strong analytical skills in translating complex policies, control standards, and standard operating procedures into concise step-by-step documentation.
• Experience in technical writing for a bank or financial institution regulated by the Bangko Sentral ng Pilipinas, with alignment to international standards, is an advantage.

About The Role
We're looking for a detail-driven and organized Technical Writer Intern to support the Platform Operations team. In this role, you'll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.

You'll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.

What You'll Do

• Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
• Audit and organize existing documentation, identifying outdated or duplicate content
• Help standardize and structure knowledge articles using consistent templates, metadata, and categories
• Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
• Collaborate with support and engineering teams to clarify technical content
• Improve searchability and discoverability of internal documentation resources

What We're Looking For

Required:

• Strong organizational and written communication skills
• High attention to detail and a methodical approach to structuring content
• Ability to work independently and proactively in a technical environment
• Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
• Currently pursuing any Bachelor's degree

Nice to Have:

• Interest in knowledge documentation and platform operations
• Previous experience working with documentation systems or knowledge bases
• Familiarity with concepts like SOPs, incident documentation, or support workflows

What You'll Gain

• Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
• Exposure to platform operations and how L1/L2 teams manage support at scale
• Mentorship and collaboration with engineers, support specialists, and operations leads