4,440 Customer Service & Helpdesk jobs in the Philippines
Registered Pharmacist - Voice Account
Posted 6 days ago
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Job Description
This is a Process Executive (PE) role for pharmacy graduates to provide high-quality, voice-based customer support within a healthcare-focused business process outsourcing (BPO) environment. This position leverages pharmaceutical knowledge to address client or customer inquiries, ensuring professional and accurate communication. The role is based onsite in either IT Park, Cebu City, or Taguig, operates on a night shift schedule, and is ideal for candidates seeking to apply their pharmacy expertise in a customer-facing, non-clinical setting.
Key responsibilities include engaging with clients or customers through voice interactions to resolve inquiries related to healthcare or pharmaceutical services. You will use your pharmacy background to provide informed and accurate responses, ensuring client satisfaction and adherence to service quality standards. The role requires handling customer interactions with professionalism, empathy, and efficiency, while collaborating with team members to meet performance metrics and contribute to the success of the account. You will also maintain accurate records of interactions and follow established protocols to ensure compliance with client requirements.
The position is open to pharmacy graduates with or without an active license, making it accessible to both new graduates and those with up to 18 months of BPO experience. While a minimum of 1 year of BPO healthcare experience is preferred, it is not mandatory, and candidates with or without BPO experience are eligible. Strong English communication skills, both verbal and written, are essential for effective client interactions. Candidates must demonstrate the ability to work independently, adapt to a fast-paced environment, and manage multiple tasks efficiently. The role requires a commitment to working onsite in either Taguig or Cebu City, depending on the candidate’s location, and adherence to a night shift schedule.
Candidates should not have a history of frequent job changes (staying less than a year per company), as stability and dedication are critical for this role. A pharmacy degree or equivalent qualification is required. The position offers an opportunity for pharmacy graduates to transition into a BPO environment, utilizing their expertise to deliver exceptional customer service while contributing to a dynamic team.
Company Details
Philippines Registered Nurse - Voice Account
Posted 6 days ago
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Job Description
The Philippine Registered Nurses (PHRNs) position is focused on delivering high-quality customer service and support in a voice-based capacity, primarily within a healthcare-related business process outsourcing (BPO) environment. This role requires strong communication skills, a solid foundation in nursing knowledge, and the ability to adapt to a fast-paced, client-facing setting. The position is based onsite in either IT Park, Cebu City, or Taguig, operating on a night shift schedule, and demands flexibility and professionalism to meet client expectations.
Key responsibilities include engaging with clients or customers via voice interactions, addressing inquiries, and providing accurate and timely support related to healthcare services or processes. You will leverage your nursing background to ensure responses are informed, professional, and aligned with client requirements. The role involves handling customer interactions with empathy and efficiency, resolving issues promptly, and maintaining a high standard of service quality. You will work collaboratively with team members to meet performance metrics and contribute to the overall success of the account.
The position is open to PHRN candidates with or without an active license, making it accessible to both experienced and entry-level professionals. No prior work experience is required, though candidates must demonstrate a commitment to the role and the ability to work effectively in a team-oriented environment. Strong verbal communication skills are essential, as the role involves direct interaction with clients or customers. Candidates must be able to work onsite in either Taguig or Cebu City, depending on their location, and be willing to adhere to a night shift schedule. The ability to maintain composure under pressure, adapt to changing priorities, and deliver consistent performance is critical.
Candidates should not have a history of frequent job changes (staying less than a year per company), as stability and commitment are highly valued. A nursing degree or equivalent qualification as a PHRN is required. The role offers an opportunity for nurses to apply their medical knowledge in a customer-facing, non-clinical setting, making it ideal for those seeking to transition into a BPO environment while utilizing their healthcare expertise.
Company Details
Client Care Representative - Retail Support Specialist
Posted 2 days ago
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Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Client Care Representative - Retail Support Specialist
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Client Care Representative - Retail Support Specialist
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Customer Experience Specialist - Cebu (Night Shift)
Posted 2 days ago
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Job Description
br>
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
● Addresses customer queries related to orders processed through Amazon, the company's website, and physical stores by coordinating primarily with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams. < r>● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
Customer Care Representative - Davao Full Time
Posted 2 days ago
Job Viewed
Job Description
-Handle inbound and outbound customer inquiries regarding billing, sales, and service concerns in a professional manner. br>-Provide accurate information and resolutions to customer accounts, ensuring a positive customer experience.
-Process account updates, adjustments, and requests while maintaining data confidentiality and accuracy.
-Upsell or cross-sell products and services when appropriate to meet performance targets.
-Collaborate with internal teams to escalate and resolve complex customer issues.
-Meet individual and team performance metrics, including quality, productivity, and sales goals.
-Document customer interactions in the system following company standards.
-Maintain compliance with company policies, procedures, and customer service standards.
Qualifications:
-At least 1 year of CSR experience in billing and/or sales account in a BPO setting.
-At least 2 years in college OR Senior High School graduate.
-Strong communication and interpersonal skills with the ability to handle customer concerns effectively.
-Proficient in problem-solving, negotiation, and handling objections.
-Willing to work onsite
-Flexible to work on shifting schedules, weekends, and holidays if required.
-Tech-savvy and able to navigate multiple computer systems simultaneously.
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Up to 28K Monthly - Call Center Agent - Newbie BPO Account
Posted 2 days ago
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Job Description
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
Voice/Nonvoice/ CSR- Call Center Agent - No Experience
Posted 2 days ago
Job Viewed
Job Description
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!
Call Center Agent - No Experience - Start Asap
Posted 2 days ago
Job Viewed
Job Description
• Competitive Salary br>• 13th Month Pay < r>• HMO with 3 free Beneficiaries on Day One < r>20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>Job Responsibilities:
• Answers phone calls and provides important information/ assistance to clients < r>• Checks mail, fax, and internet mail to provide customer assistance < r>• Communicates with customers on the phone or using written correspondence to take care of concerns < r>• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked. < r>What are we looking for?
• Open to candidates who completed college no experience required < r>• Open to High School and Senior High School Graduates with BPO experience < r>• Excellent to above-average English communication skills < r>• BPO experience is a plus but not necessary < r>• Can do onsite work < r>• Within 25km to 35 km < r>BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE! APPLY NOW!