456 Customer Service & Helpdesk jobs in the Philippines

Urgent Hiring for Customer Service Representative!



OVER THE PHONE INTERVIEW | VIRTUAL INTERVIEW

1-DAY PROCESS • FREE GRAB RIDE TO NEARBY AREAS • WITH HMO



Account: RCBC

Start Date: September 1, 2025

Work Set-up: Onsite



Qualifications:

a. At least Senior High School Graduate

b. With at least 6 months BPO banking experience



Benefits include HMO, paid training, on-site parking, additional leave, and 13th month pay.



Enjoy all these perks and earn up to 24,500 when you apply today!

1-DAY PROCESS • OVER THE PHONE INTERVIEW

Plus FREE Grab ride (to recruitment hubs for nearby areas) when you apply with us!



Account: Santander

Start Date: This September 2025

Work Set-up: Onsite, Cebu



Benefits include allowances (complexity allowance worth PHP5,000 & rice allowance worth PHP2,000), paid training, on-site parking, additional leave, and 13th month pay.



Qualifications:

• Must be a High School Graduate (new or old curriculum)

• Even without call center experience!

• Strong communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service

• Fluency in English, both verbal and written

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.



CSR/TSR - Sample of our Salary Packages You’ll Love!

Captioning Account – ₱37.5K

Fraud/Financial Account - ₱0K

Premium Telco – ₱2 K to K

Pure Chat (Messaging) – ₱1 K to .5K

Hotel Reservations (Sales) – ₱2 br>
Healthcare Tech - K

Home Appliance – ₱2 K

Hardware & Software (TSR) – ₱2 K to .5K

Financial Account – ₱2 K

Blended Account – ₱2 K

Telco Collections – ₱2 K

Sales International – ₱1 K to .5K

Telco (Voice) – ₱2 K to .5K

Leasing Account – ₱1 K

College Board – ₱1 K

Financial (Voice) – ₱1 K to .5K

Home Warranty (CSR) | Retail Acc – ₱1 K

Food Delivery – ₱1 K

Financial (Voice) | Educational Assist.– ₱1 K

Publishing Acc | Pharmacy Acc – ₱1 K

and so much MORE!



Choose your preferred Site Location (Choose 1) :

Alorica MOA - G/F Three E-Com Bldg.

Alorica Makati - Alphaland 5F, Southgate Tower

Alorica Marikina - 2F Bluewave Strip Mall,

Alorica Techzone - Techzone Bldg.

Alorica Cubao - Cyberpark 2, G/F Araneta City

Alorica Centris - Eton Centris, Quezon City

Alorica Mezza - Mezza Residences Tower 2.

Alorica Alabang - Plaza C. Northgate Cyber zone

Alorica Lipa - 2F SM City Lipa, Ayala Highway

Alorica Fort, Taguig - Philplans Corp. Center 6F

Alorica Davao - Matina IT Park, Mc Arthur Highway

Alorica Cebu - Cebu IT Park, Cebu City

Alorica Clark - Tech Hub 6, 5F SM Clark, Angeles City

Alorica llocos - VYV Bldg. Valdez Centers



Why Join Alorica?

Earn K to K/month

No BPO experience needed – We’ll train you!

College Fresh grads, SHS grads, College undergrads? WELCOME!

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus

Annual Performance Merit Increase

Onsite work with a professional & supportive team

(Job Alert) Customer Support Associate



Hey there! Yes, YOU.



We are in need of YOU!



A BPO Company in Makati is in need of a Customer Support Associate. This is a full time and onsite job with the following work responsibilities and qualification.



Responsibilities:

> Phone or Live chat shift

> Help customers by understanding their queries and providing solutions

> Searching the Knowledgebase and FAQ for relevant information to provide solutions

> Communicate with Operations or KYC teams through the internal ticketing system, if the case needs their input

> Escalate tickets to the internal team, if needed

> Email shift

> Work through the email queue from the oldest emails to the newest

> Attend any coaching sessions set up by your Team Lead or QA.

> Attend any improvement training set up by the client



Qualification:

> Customer Service in a BPO industry with at least 6months experience

> Great level of understanding of English, capable of working with English tooling and Knowledge Base

> Ability to multi-task and take responsibility in challenging situations

> Able to adjust to a fast-paced environment / constant changes

> Problem-solving mindset with strong attention to detail

> Ability to take ownership of contact to provide resolution to client

> Ability to provide and receive feedback (it’s a two-way street)

> Has a growth mindset with the desire to learn/keep learning

> Basic Computer skills with a typing speed of 40 WPM, 100% accuracy

> Filipino resident in the Philippines



A Day in the Life of a CS Agent (REMINDERS)

:) Create a wonderful customer experience as you understand that making a customer happy is crucially important to a business's success

:) Be creative, friendly, and solution-oriented with customers and colleagues

:) Understand the need to meet expectations, rise above them, and go that extra mile for customers

:) Be honest, able to own up to your mistakes, and never break promises

:) Provide world-class customer support via chat, email, phone

:) Work with the client’s internal teams to provide the best possible resolutions to the customer

:) Use the available resources, like Knowledge Base and tools, to search for answers and craft thorough responses to customer queries



Work location: Ayala Ave., Makati City, Philippines

In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.



To qualify, you must be:

• At least Senior High School graduate

• At least 6 months BPO experience

• Average to good English speaker/communicator

• Able to start ASAP



1-DAY VIRTUAL PROCESS! APPLY TODAY!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
Training classes start soon - apply today!
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career.
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together**
**Primary Responsibilities:**
+ Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
+ Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
+ Deliver information and answer questions in a positive manner to facilitate solid relationships with providers and their staff
+ Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
**Required Qualifications:**
+ High school diploma, GED or equivalent work experience
+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
+ Skilled in problem solving to quickly assess current state and formulate recommendations
**Preferred Qualifications:**
+ 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
+ Health care experience
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._