2,375 Customer Service & Helpdesk jobs in the Philippines

Customer Service Representative (Financial Account)

Eastwood,Q.C, Philippines

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.

• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.

• Heart: Build meaningful connections with every interaction.

• Show genuine care and empathy in addressing customer needs and concerns.

• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
• Uphold our commitment to diversity, inclusion, and respect in all communications.

• Hustle: Demonstrate resilience and a drive to deliver excellence.

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.

• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

What We're Looking For:

• At least 6 months of BPO experience handling Financial Accounts (Local/International)
• At least SHS/High School Grad (old curriculum).
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we'll provide the training you need to succeed

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we're more than a workplace—we're a community that's invested in your success. If you're ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Key Responsibilities:

• Provide technical product support to clients, ensuring timely and accurate resolution of issues.
• Troubleshoot issues related to telco or helpdesk environments.
• Utilize ticketing tools such as Salesforce or Certinia to log, track, and manage customer cases.
• Collaborate with cross-functional teams to improve product knowledge and client experience.
• Ensure customer satisfaction through professional and effective communication.

Qualifications:

• At least 3 years BPO experience (technical support/helpdesk or telco account preferred).
• Strong troubleshooting skills in a technical support environment.
• Experience using ticketing systems like Salesforce or Certinia.
• Demonstrated ability to communicate clearly and professionally in English.
• Excellent organizational and problem-solving skills.

Job Types: Full-time, Permanent

Pay: Php35,000.00 per month

Application Question(s):

• Do you have experience using ticketing systems like Salesforce or Certinia?

Experience:

• BPO industry: 3 years (Required)
• Technical support: 2 years (Preferred)

Work Location: In person

Position Description:

Want to expand your experience in one of the world's largest IT and business consulting services firms?

Our IT Service Desk Analysts are professionals trained to support our clients on various related queries with quality and respect.

We are looking for young professionals and fresh graduates like you who work with purpose and passion for customer service

JOIN CGI PHILIPPINES

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.

• Produces quality work and results.

• Ensure fast and accurate turnaround of work.

• Solve problems using agreed upon procedures.

• Develop a comprehensive understanding and mastery of all tools.

• Remain updated on products, policy, procedure and other important operational issues.

• Perform other duties as assigned.

Your future duties and responsibilities:

• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.

• Follow agreed escalation procedures.

• To come in on time and on scheduled shift and Breaks assigned by people manager.

• Follow rest day schedule as assigned.

• Assists Service Desk Specialist in processing non-complex work orders, service request as necessary support requirements assigned by the Service desk management team or Service Desk Manager

• Advise people manager of planned/unplanned leaves as below:

• Vacation leave – at least 10 days in advance of planned leave date

• Sick leave - at least two (2) hours prior to the start of the shift. A member, when using sick

• leave, must notify his manager (or next higher-ranked manager) via a phone call to the

• manager's direct office line or mobile phone within the prescribed lead time.

• Maintain quality standards in accordance with agreed metrics.

• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.

• To submit necessary service delivery

• Ensure feedback is given to people manager if potential issues are detected.

• Ensure feedback is given to people manager if process improvement measures can be implemented.

• Ensure attendance at planned meetings.

The above statements are intended to describe the general nature and level of work. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of a member as classified. All members may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Required qualifications to be successful in this role:

• At least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's/College Degree in any field

• Preferably graduates of IT related courses

• Experience in Service Desk, Helpdesk or Technical Support is an advantage.

• Proficient in written and verbal communication in the English language

• Keen attention to detail.

• Proficient computer and technical skills.

• Solid analytical and problem solving skills.

• Good process mapping ability.

• Proactive, service minded and able to multi-task.

• Good interpersonal skills (empathy, verbal dexterity, etc.)

Skills:

• Active Directory
• Delivery Support
• Incident Management

What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

The Opportunity:

ECI is seeking an enthusiastic, personable, and qualified Service Desk Analyst with proficiency in a range of technologies and highly adept problem-solving skills to join our amazing team of Technologists. In this role, you will provide end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments. The successful Service Desk Analyst will "see the world through the eyes of the customer" delivering world class desktop support and end-user server administration for all client issues while responding to Level 1 and 2 service tickets in a fast-paced, dynamic environment. In addition, you will work shoulder to shoulder with an awesome team Interfacing with high profile financial industry clients daily, you will provide unparalleled IT Support and Fully Managed Helpdesk Services. We're not just about fixing issues; we're about creating solutions

This is an onsite role, reporting 5x a week in the ECI BGC, Taguig office. Rotating shift: early mornings / UK / EMEA hours and after hours.

What you will do:

• Provide Level 1 and 2 end-user desktop support to multiple users at multiple locations running Windows, Exchange, and Office 365 environments.
• "See the world through the eyes of the customer" delivering world class desktop support for all client issues while responding to Level 1 and 2 service tickets. There is also the potential for Tier 3 support work in conjunction with a Senior Technician.
• Triage daily support incidents, desktop and light server troubleshooting, hardware and software installation, upgrades, and transformative projects.
• Action daily midlevel to advanced infrastructure support incidents
• Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets to name a few.
• Execute basic system maintenance including software and operating system patching and software version upgrades.
• Provide support of Active Directory such as add/remove users, password resets and Group Policy application.
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
• Project work for the installation & Support of Windows PCs & Servers, Azure & Microsoft 365, VMware & Cloud Migration Services.
• Creation and administration of user accounts on all group technology supported systems.
• Work closely with other IT teams to ensure swift ticket resolution and ensure Service level agreements ("SLAs") are being met.
• Contact third-party vendors for warranty service repair.

Who you are:

• Minimum 2 years of end user support
• Microsoft Operating Systems such as Windows 10,11 Microsoft Office along with Exceptional experience MS Office Suite including Office 365 installation and administration, configuration, and troubleshooting.
• Provide midlevel - advanced support and guidance to end-users on all aspects of Office 365 applications and services, including but not limited to Outlook, SharePoint, Teams, OneDrive, and Office Suite.
• Hands-on experience with Azure, Intune, OneDrive, Exchange online and SharePoint. With some expertise in Azure services.
• Basic PowerShell experience, e.g., copy/paste (not writing script)
• Android/iOS configuration, troubleshooting and potential integration with MDM solutions.
• Familiar with cyber-security concepts, e.g., Multi-Factor Authentication (MFA), Anti-virus/Anti-malware, Software Firewall, Web Filtering.
• Basic Networking: TCP/IP, LAN/WAN, DHCP, DNS, DFS, Routing, Switching and Firewalls. Along with understanding of networking concepts and security principles in Azure environments.
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device)
• Excellent communication and customer service skills with a strong ability to articulate technical information to non-technical people.
• Familiarity with file system support including permissions, sharing, backups and restores.
• Experience working a service desk ticketing system (ServiceNow, ConnectWise, Jira etc.)
• Experience troubleshooting file and print services.

Bonus points if you have:

• Familiarity of ITIL, and ITIL best practices within an IT operations environment
• Certifications in AZ900, M365 fundamentals, ITIL V4
• Experience with Managed Service Providers (MSP)
• Experience with Market Data vendors, such as Bloomberg, Reuters, Factset

ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package, separate sick leave and vacation leave, health benefit eligibility the first of the month, life and accident insurances, and so much more If you believe you'd be a great fit and are ready for your best job ever, we'd like to hear from you

Love Your Job, Share Your Technology Passion, Create Your Future Here

#LI-Onsite

100% Work From Home | Availble Full Time & Part Time

A Growthbacker develops and executes a plan to support the company acquire and retain clients, as well as discuss the services offered by the team. This includes gathering input from client and various departments from different companies, like analytics, operations and marketing, and using this information to establish growth targets and choose key performance indicators.

Responsibilities:

• Sales
• Cold calling
• Setting up appointments
• Responsible for Client Engagement.
• Constant communication with new and existing clients.
• Perform follow ups.
• Sending necessary documents to clients.
• Create and update trackers.
• Gather feedback from clients.

• Sending End of Day report.

• Requirements:

• Leadership skill is a must to be able to effectively dominate their team members.
• Excellent oral and written communication skills.
• Strong presentation skill.
• Must have problem-solving skills, enabling them to quickly identify and resolve any issues that may arise in carrying out a growth management plan.

Qualifications:

• Must be 18 years of age and above
• Good command of the English language

Perks and benefits:

• Permanent Work from Home
• Earn in Dollars
• Paid Training Included
• Job Security & Stability
• No Experience needed
• Health Care
• Retirement Plan

Please note that shortlisted candidates will receive an application invite from our team through your email address so please always check your email and spam folder when you apply. Thank you.

Discover your 100% YOU with MicroSourcing  

Position: L2 Helpdesk/Technical Support Specialist

Location:  Libis, Quezon City

Work setup & shift: Onsite | Day Shift

**Why join MicroSourcing?

You'll have:**

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a L2 Helpdesk/Technical Support Specialist, you will be responsible for:

• The provisioning of high-quality technical support to our clients via telephone, email & chat; Hardware and software provisioning (run-up) for client orders; Management and ordering of licenses and equipment.
• You will use your excellent client service skills and strong problem-solving skills to assist our clients with a range of various technical challenges. As you will be given a lot of autonomy, we are looking for someone who is mature, or has a mature mindset and takes their responsibilities seriously.

What You Need:

Non-negotiable Requirements:

• Experience in troubleshooting and resolving core services such as:
• Desktop OS: Windows 7, 8, 10 & 11, MacOS
• Server OS: Windows Server 2008 R2 and above, 2012, 2016, 2019 & 2022
  
  Networking, including TCP/IP, DNS, DHCP, VPN
• Cloud computing platforms (e.g., AWS, Azure, Google Cloud)
• Office Software: Microsoft Office 2016/21 & Office365
• Active Directory (on-premise and Azure)
• Microsoft Exchange (on-premise and Online)
• Voice/Video Network infrastructure and unified applications
• Multi-Function devices and printers
• Good understanding and knowledge of Office 365, including SharePoint Online, Office 365 -Administration, AzureAD and Exchange Online
• Understanding of Virtual Environments, Familiarity with virtualization technologies (VMware, Hyper-V).
• Strong understand of public domains, DNS hosting and management

Preferred:

• Communicate in clear English complex commands and translate them into simple steps both over the phone, via chat and email.
• Multi-task with strong organisation, prioritisation and time management skills
• Promptly respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions;
• Demonstrate problem solving and negotiation skills, the ability to share knowledge and expertise in a team environment
• Demonstrate your client service ethos

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

Company Description

We suggest you enter details here.

Role Description

This is a full-time remote role for a Customer Success Manager. The Customer Success Manager will be responsible for ensuring customer satisfaction and retention through proactive communication and relationship building. Daily tasks will include responding to customer inquiries, analyzing customer data to identify trends and opportunities, and working closely with other teams to resolve any issues. The Customer Success Manager will also work on creating strategies to improve customer satisfaction and retention rates.

Qualifications

• Skills in Customer Satisfaction and Customer Retention
• Strong Analytical Skills
• Experience in Relationship Building and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Strong problem-solving skills
• Experience in the technology or software industry is a plus
• Bachelor's degree in Business, Marketing, or a related field

FC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.

As a trusted partner, we craft customized solutions aligned with client objectives, ensuring seamless execution through our skilled teams in the Philippines. With a strong focus on innovation and excellence, we help businesses stay competitive in evolving markets.

Our client in North America is looking for experienced Technical Support Specialists to join their growing service team who can have fun while working independently within a fast-paced, ever-so-challenging work environment. The successful candidates will be a self-motivated team player who can think on their feet and communicate effectively with both colleagues and clients.

Are you looking to further your professional development in a team-oriented, collaborative environment. Do you have strong interpersonal skills and don't take yourself too seriously? Then we want to hear from you

This roll will work under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool. Making our clients feel heard, helped, and happy at every interaction.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client related tasks.
• On-call duties as defined in our after-hours policy.

• College diploma or University degree and 3 years of equivalent work experience.
• Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.
• Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.
• Application support experience with ConnectWise Automate & Manage.
• VMware Certification.
• CompTIA Security+.
• Exceptional written and oral communication skills, with strong interpersonal skills that focus on

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.

• Communicate directly with our customers via phone and email.
• Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Drive innovative and creative solutions to protect revenue.
• Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
• Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.