44 Customer Service & Helpdesk jobs in the Philippines

"We are hiring! Customer Service Representative!
br>JOB TYPE: ON-SITE
LOCATION: DAVAO CITY

Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits" < r>
Compensation:
Basic Salary: Up to 18,000
Competitive Signing Bonus
10% Night differential

Additional benefits will be discussed during the Job Offer.

Schedule: Shifting

Work set-up: Onsite"

"Seize the opportunity to become part of our growing team for our CEBU site!
br>You might be, what we're looking for?
• At least HS Grad (old curriculum) / SHS Graduate < r>• With or Without BPO Experience < r>• Good computer navigational skills on multiple systems < r>• Excellent Communication skills < r>• Willing to work on Site < r>
Why choose us?
• Competitive Salary < r>• Great Performance Bonuses & Account Specific Allowances < r>• Career Advancement Offer < r>• Promotion within the company < r>• Comprehensive Healthcare Benefits, HMO and more"

Location: Libis, Quezon City
Work Setup: Onsite br>Schedule: Night Shift

Job Description:
2 and above CEFR
Japanese-speaking customer experts, N1/N2 proficiency (open to both native and non-native speakers)
At least 6 months of relevant experience

Customer Service Representative atleast highschool graduates with or with out BPO experience! Earn up to 31K! (cebu province only)
br>Qualification:
-Fresh college graduate with or without BPO experience
-Complete 2nd year college with 1-2years BPO experience
-At least high school graduate (old and Shs Curriculum) with 6months -1year BPO experience
-Good to excellent english communication skills
-Amendable to onsite
-Average communications skills
-Amendable to any given schedule
-A team player
-With or without experience Benefits:
-Earn up to 31k!
-Allowances
-Leave Credits
-HMO
-Good working environment

Technical Support Representative Earn 16k!
br>Qualifications:

- 2nd year college undergrad (No back subjects)
- No Experience needed
- HS/SHS Graduates with or without 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)

Benefits:
-Salary up to 16k
-HMO
-Life Insurance
-Upon regularization (Possible HYBRID work arrangement)

Job Title:
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Advisor - Homecoming - Work at Home 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Work-at-Home NCR QC
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Description
**Role** : Customer Service Associate (CSA) - Seasonal
**Job Type** : Fixed-term (Seasonal), Full-time
**Location** : Three E-com Center, MOA Complex, Pasay City
Our mission at Amazon is to be the Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
**What will you do as a Customer Service Associate?**
As an Amazon Customer Service Associate, you have very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our **North America and United Kingdom (UK) markets/** customers by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions and communicate effectively with customers.
**What are your hours?**
This role requires working variable hours to match when customers need us most. You will work **on shifting schedules** and your work week is minimum **40 hours** , and all throughout your shift, you are expected to receive calls and assist our customers. In order to match our customer demand, we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays, weekends, and will be asked to render overtime based on business needs. In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off. You will learn more about your exact schedule closer to your start date.
**What strengths will you bring?**
+ Hard-working, articulate, and detail-oriented.
+ Friendly and customer-focused in every situation.
+ Ability to learn quickly and embrace change.
+ Comfortable multi-tasking in a high-energy environment.
**What benefits will you receive?**
+ Government mandated benefits.
**What should you prepare for your application?**
+ Government-issued IDs
+ Proof of statutory numbers: SSS, Tax Identification Number (TIN), Pagibig, and Philhealth
+ NBI Clearance - the certificate's _"date printed"_ or _"validity"_ should not be older than 90 days
**If this sounds like it's you, then click on the link below to start the application process!**
You'll need to allow 1-2 hours to complete full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
If successful, we will contact you about next steps!
Basic Qualifications
**What qualifications do we need from you?**
+ Minimum age: 18 years old
+ Completed at least two years in college or Senior High Graduate; or
+ High school graduate (old curriculum) with at least one (1) year customer service experience; or,
+ Less than two years in college with at least one (1) year customer service experience.
+ Have the right to work in the Philippines without restrictions.
+ Strong communication skills in **English** (both written and oral fluency).
+ The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
+ Willingness and ability to work in rotating shifts (i.e. early, late, overnight, holidays, weekend, and overtime as required). In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
+ Understand and accept schedule changes based on business needs.
+ Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
+ The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
_Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build._
_Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates._

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the worldâ?s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
This role is responsible for providing support to HR Contact Center services and process to ensure accurate processing of basic to moderate employee requests tickets, calls, and chat in compliance with internal and external regulations, service level agreements, processes, and procedures.
+ Perform tickets and query resolution by analyzing and resolving simple and varied transactions/queries through calls, chats, and ticketing system whilst maximizing and complying with the standard operating procedures and methodologies
+ Provide guidance and support to customers for queries relevant to the HR systems
+ Responsible for effective case handling ensuring cases are only transferred where appropriate and within specified guidelines
+ Work with autonomy, and make decisions on medium complexity issues as required.
+ Resolve queries, and escalate complex issues for timely resolution as required
+ Perform low and medium-complexity tasks as required in compliance with service-level agreements, processes, policies, and procedures.
+ Provide input to the completion of incident reports
+ Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries, e.g., AECOM Leave Accrual policy
+ Contribute to the SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision, and revise documents accordingly
+ Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.
+ Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigated
+ Responsible for ensuring the Service Level Agreements are met
+ Supports basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related tickets
**Qualifications**
+ Bachelor's degree in Business/ Administration / Human Resources
+ **3 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry**
+ Intermediate proficiency in MS Office tools
+ Working knowledge and understanding of HR Operations standards and procedures.
+ Experience working with HR Systems preferably in Oracle, and Workday.
+ **Must be open to any shift schedule Early, Morning, Mid, and/or Night Shift).**
+ **BPO/Call center agents with HR backgrounds are highly encouraged to apply!**
**Additional Information**
+ Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
+ Ability to maintain good customer relationships with the ability to proactively support customer needs and requirements. (Customer Service)
+ Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
+ Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
**About AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $13.1 billion in fiscal year 2022. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
**ReqID:** REF24559I
**Business Line:** Geography OH
**Business Group:** DCS
**Strategic Business Unit:** GBS
**Career Area:** Human Resources
**Work Location Model:** Hybrid
**Legal Entity:** AECOM Global Business Services - Philippines ROHQ