1,923 Customer Service & Helpdesk jobs in the Philippines
IT Service Desk Analyst IT Service Desk Analyst (40000 / Taguig)
Taguig, National Capital Region
JK Network Services
Posted today
Job Viewed
Job Description
COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
br>Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site
JOB REQUIREMENTS:
College Graduate/Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills
JOB RESPONSIBILITIES:
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.
RECRUITMENT PROCESS: (ONLINE)
br>Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site
JOB REQUIREMENTS:
College Graduate/Undergraduate are open to apply.
At least 1-year BPO experience and Service Desk, or Technical Support role
With Strong knowledge of Active Directory and common IT support tools
Excellent problem-solving and analytical skills
Outstanding communication and customer service skills
JOB RESPONSIBILITIES:
Responsible in providing technical support for desktop systems, software, and hardware
Help in assisting users with login, password, and access issues, including Active Directory-related tasks
Help in troubleshooting and resolve incidents and service requests in a timely manner
Responsible for documentation of issues and solutions in the ticketing system
Collaboration with other support teams and escalate complex issues when necessary.
RECRUITMENT PROCESS: (ONLINE)
This advertiser has chosen not to accept applicants from your region.
0
Client Care Representative - Retail Support Specialist
Marikina, National Capital Region
Sapient Global Services
Posted today
Job Viewed
Job Description
Now hiring for Retail Specialist at Metro Manila Sites! We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
1
Without exp - Client Support Specialist
Sapient Ph
Posted 2 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 28k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
2
Logistics and Customer Service Manager
Parañaque, National Capital Region
WHR Global Consulting
Posted 3 days ago
Job Viewed
Job Description
LOGISTICS AND CUSTOMER SERVICE MANAGER
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
LOCATION: Paranaque br>SETUP: Day shift, onsite, full time
KEY ROLES AND RESPOSIBILITIES
- Develops and implements process to ensure smooth daily operation:
- Quotation: Oversee CSD compliance in handling quotes efficiently and within established timelines.
- Purchasing: Coordinate order fulfilment, address queries, and resolve requests or complaints.
- Warehouse: Oversee warehouse operations, ensuring compliance with inventory control, receiving, and shipping procedures.
- Align departmental goals and objectives with the company’s overall strategy. < r>- Engage with customers to identify process improvements and collaborate on solutions to address procedural gaps.
- Foster communication with the local team, sharing ideas and providing leadership, guidance, and mentorship to staff.
- Report regularly to management on progress against key business metrics.
- Lead process improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
- Ensure compliance with ISO standards, company policies, Customs, and PEZA regulations, while maintaining audit readiness.
- Ensure adherence to processes, timely completion of tasks, and maintenance of service quality standards.
- Resolve escalations and address special customer requests by implementing effective solutions.
- Initiate and lead projects aimed at enhancing operational efficiency and effectiveness.
- Coach, mentor, and develop associates, empowering them to exceed expectations while creating opportunities for career growth and succession planning.
- Other duties as assigned to support business needs.
QUALIFICATIONS:
- Bachelor’s degree in Business administration or equivalent combination of education. < r>- 5+ years of relevant Business Operations experience.
This advertiser has chosen not to accept applicants from your region.
3
Client Success Specialist - Chat & Call Support
Mandaluyong, National Capital Region
CDWL COMMS
Posted 3 days ago
Job Viewed
Job Description
READY TO START YOUR CAREER ASAP? SECURE YOUR SPOT NOW AND MOVE TO THE FRONT OF THE LINE!
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
br>We’re hiring Customer Service Representative for our voice and non-voice accounts. This is a great opportunity for fresh graduates and career shifters looking to build a long-term career in the call center/customer service industry. < r>
Responsibilities:
* Provide professional customer support via chat or phone
* Assist clients with billing concerns, technical support, and service inquiries
* Document customer interactions with accuracy
* Follow standard operating procedures and meet quality standards
* Work collaboratively in a team-focused environment
Qualifications:
* At least 18 years old
* Graduate of High School (Old Curriculum), Senior High School, or ALS
* No BPO experience required
* Strong English communication skills (written and verbal)
* Detail-oriented with good typing and multitasking skills
* Willing to work onsite
* Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
* Monthly salary: PHP 17,500 to PHP 28,000 (depending on account and experience)
* Night differential pay
* Paid leaves, holiday pay, and overtime pay
* Government-mandated benefits and 13th month pay
* Opportunities for internal promotions and career growth
Why Apply?
* Fresher-friendly, no prior BPO experience needed
* Immediate hiring for non-voice and voice accounts
* Competitive pay and full benefits
* Opportunities for advancement in a leading global BPO
* Located in a central and accessible location
Further details will be discussed during the interview. We have limited job offers available here!
APPLY TODAY to secure your slot.
This advertiser has chosen not to accept applicants from your region.
4
Client Care Representative - Retail Support Specialist
Marikina, National Capital Region
Sapient Solutions - SGS
Posted 6 days ago
Job Viewed
Job Description
Now hiring for Retail Specialist at Metro Manila Sites! We guarantee you an Easy and Fast One-day hiring process and earn up to 25k monthly plus more benefits! This is a limited slot and urgent hiring, so don't miss this career opportunity. Apply now!
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
5
Customer Experience Specialist - Cebu
Cebu, Cebu
Dempsey Resource Management Inc.
Posted 7 days ago
Job Viewed
Job Description
Confident in speaking American English and good at writing in emails
br>Ability to multitask
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Can work on the night shift.
Willing to work on weekends with a rotational schedule
br>Ability to multitask
Good computer skills and knows how to navigate the internet
Good Attendance record in previous employment
Great contributor even on matters outside his/her scope
Detail-oriented and highly organized
Can work on the night shift.
Willing to work on weekends with a rotational schedule
This advertiser has chosen not to accept applicants from your region.
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6
Customer Experience Specialist
Cebu, Cebu
Resource Management
Posted 7 days ago
Job Viewed
Job Description
EMPLOYMENT TYPE: Full-time
WORK LOCATION: Cebu / Baybay br>WORK SCHEDULE: Night shift
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Graduate of any Business or IT-related courses or Statistics < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
WORK LOCATION: Cebu / Baybay br>WORK SCHEDULE: Night shift
JOB DESCRIPTION:
Provides an excellent online shopping experience to all customers across all marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. He/she will also perform special projects designated by the Team Manager.
RESPONSIBILITIES:
● Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. < r>● Represents the brands to which he/she is assigned and familiarizes themselves with each brand’s online selling policies.
marketplaces.
● Addresses customer queries related to orders processed through Amazon, the company's < r>website, and physical stores by coordinating primarily with the Supplier Management group, as
well as the Listings, Inventory, Pricing, and Warehouse Teams.
● Provides customers with shipment status updates. < r>● Confirms, cancels, and processes refunds for orders as needed. < r>● Sends out notifications for order delays. < r>● Coordinates with shipping carriers to investigate lost packages and defective product claims. < r>● Builds customer trust and earns positive feedback. < r>● Updates internal tools, such as spreadsheets. < r>● Helps maintain excellent metrics on Amazon and other marketplaces. < r>● Handles special projects assigned by the Manager. < r>● Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. < r>
ESSENTIAL REQUIREMENTS:
● Graduate of any Business or IT-related courses or Statistics < r>● Confident in speaking American English and good at writing emails < r>● Ability to multitask < r>● Good computer skills and knows how to navigate the internet < r>● Good Attendance record in previous employment < r>● Great contributor even on matters outside his/her scope < r>● Detail-oriented and highly organized < r>● Can work on the night shift. < r>● Willing to work on weekends with a rotational schedule
This advertiser has chosen not to accept applicants from your region.
7
IT Service Desk Analyst L2 - Quezon City
National Capital Region, National Capital Region
J-K Network Services
Posted 10 days ago
Job Viewed
Job Description
JOB DETAILS:
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. br>
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 26,000
Work set up: Onsite
BENEFITS:
13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment
JOB REQUIREMENTS:
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 2 - 3 years and above experience in BPO / Technical Account
- Have 2 - 3 years and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
JOB RESPONSIBILITIES:
- Provide L2 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
For interested applicants, kindly send your resume on our email below:
For inquiry you may contact us to 09176381957
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. br>
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 26,000
Work set up: Onsite
BENEFITS:
13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment
JOB REQUIREMENTS:
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 2 - 3 years and above experience in BPO / Technical Account
- Have 2 - 3 years and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
JOB RESPONSIBILITIES:
- Provide L2 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
For interested applicants, kindly send your resume on our email below:
For inquiry you may contact us to 09176381957
This advertiser has chosen not to accept applicants from your region.
8
IT Service Desk Analyst L1 - Quezon City
National Capital Region, National Capital Region
J-K Network Services
Posted 10 days ago
Job Viewed
Job Description
JOB DETAILS:
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. br>
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 26,000
Work set up: Onsite
BENEFITS:
13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment
JOB REQUIREMENTS:
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 1 year and above experience in BPO / Technical Account
- Have 1 year and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
JOB RESPONSIBILITIES:
- Provide L1 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
For interested applicants, kindly send your resume on our email below:
For inquiry you may contact us to 09176381957
Company Profile: A leading global BPO company, providing exceptional customer service and technical support solutions to its clients. br>
Position: Service Desk
Company Industry: BPO Company
Location: Quezon City
Schedule: Shifting
Salary: Php 26,000
Work set up: Onsite
BENEFITS:
13th Month Pay
HMO coverage starting on Day 1
Paid Time-Off (PTO)
Competitive salary package
Professional growth in a global work environment
JOB REQUIREMENTS:
- Bachelor degree and Undergraduate high Highschool graduates are open to apply
- With 1 year and above experience in BPO / Technical Account
- Have 1 year and above experience in IT Hardware / Software Account
- Has experience in resolving tickets, troubleshooting hardware, software
- Preferably, candidates can start ASAP
JOB RESPONSIBILITIES:
- Provide L1 technical support for IT-related queries via phone, email, and chat.
- Troubleshoot hardware, software, and network issues for end-users
- Log, track, and escalate tickets using ITSM tools (e.g., ServiceNow)
- Reset passwords, manage user access requests, and ensure security compliance
- Maintain a knowledge base and document troubleshooting steps
RECRUITMENT PROCESS: (Online Process)
- Initial Interview
- Second Interview
- Final Interview
- Job Offer
For interested applicants, kindly send your resume on our email below:
For inquiry you may contact us to 09176381957
This advertiser has chosen not to accept applicants from your region.
9