3497 Teleperformance jobs in Taguig

Join the dynamic team as a Customer Care Representative on the dayshift. In this vital customer-facing role, you will be responsible for delivering exceptional service to our wide-ranging client base. Working in our state-of-the-art contact centre located in Taguig City, Metro Manila, you will be the first point of contact for customers, responding to inquiries, resolving issues, and ensuring their needs are met.

• Open for Virtual Process

What you'll be doing

1. Answering inbound calls from customers in a professional and courteous manner
2. Actively listening to customer concerns and queries, and providing accurate and timely resolutions
3. Documenting customer interactions and maintaining detailed records
4. Identifying opportunities to enhance the customer experience and provide feedback to management
5. Adhering to company policies, procedures and quality standards
6. Continuously developing your product knowledge and customer service skills

What we're looking for

1. At least College graduate + 6mos Sales experience
2. Excellent communication and interpersonal skills, with the ability to effectively engage with customers from diverse backgrounds
3. Strong problem-solving and decision-making abilities, with a focus on delivering positive outcomes
4. Proficiency in English, both verbal and written
5. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
6. Genuine passion for providing exceptional customer service and going the extra mile

Apply now for this exciting opportunity to be a Customer Care Representative .

Customer Care Professional - Global Disputes Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

#Top GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion.
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 MBPS internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

About the role

Engaged as part of the Adecco Group for offshore delivery around Recruitment Administration, Compliance, and Customer Care. This role assists the Adecco Australia Brand with Staffing, Rostering, Back Office Recruitment Administration Tasks, Reporting, and other Ad Hoc Tasks. The role requires very good attention to detail, excellent communication, and offshore stakeholder management skills.

What you'll be doin

• gHandle inbound and outbound calls from clients and candidates regarding shift allocations and urgent staffing requirements
• .Manage rosters outside of normal business hours including - shift cancellations, absenteeism, shift adjustment, and replacements
• .Respond promptly to injury management calls, ensuring accurate documentation and escalation to appropriate internal teams
• .Maintain accurate and up-to-date records in the recruitment management system
• .Provide excellent customer service, ensuring cAbout youlients and candidates' need are met
• .Strong customer service skills, with a commitment to providing quality service to client and candidates
• .Assigning employees to schedules based on their preferences and business rules and managing intraday activities
• .Perform ad hoc administrative or operational tasks as required to support the business
• .Work on a rotating shift schedule to ensure balanced coverage and team flexibilit

**y

About y**

• ouPrevious experience in recruitment, workforce coordination, or a similar fast-paced customer service rol
• e.Open to adjusting their schedules to accommodate unexpected absences from the tea
• m.Ability to work independently and make quick decisions under pressur
• e.Flexibility to work night shift, mid shift, weekends, and public holiday
• s.Excellent communication skills both written and verbal to work effectively with clients, stakeholders, and associate
• s.Excellent critical thinking and organizational skill
• s.High attention to details and ability to manage multiple tasks efficientl
• y.A proactive, results-driven attitude with a focus on delivering outcome
• s.Ability to thrive in a fast-paced, target driven environmen
• t.Strong computer literacy, including ability to navigate different recruitment or rostering software and use communication tools effectivel
• y.Applicants must be willing to work in BGC on a hybrid basis (2x a wee
• k)Willing to do over time and can work on shifting schedule, weekends, and Philippine Holidays;. Open to adjusting their schedules to accommodate unexpected absences from the te
• amOpen to a fixed term contract - 12 mont

hs

Customer Care Professional - US Small Business Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.

How will you make an impact in this role?**American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day. 

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

Responsibilities

• Collaborate with advisors, firms, and internal sales partners via phone and email to ensure all advisors possess the appropriate licenses, appointments, and training required to offer insurance products. Provide real-time support during US hours and communicate effectively with both internal and external customers, demonstrating strong empathy skills.
• Provide real-time support during US hours.
• Communicate effectively with internal and external customers.
• Complete necessary documentation in all utilized systems.
• Represent the company in a professional manner that provides high quality service and encourages long-term relationships
• Maintain knowledge of necessary products and services.
• Adhere to applicable compliance and security rules and regulations.
• Perform other job-related duties and/or special projects as required.

Qualifications

• Two- or four-year degree or equivalent customer service work experience.
• Strong communication (intermediate to advance), customer service, organizational and telephone skills required.
• Excellent critical/logical thinking application and comprehension.
• Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines.
• Requires good computer skills and the ability to efficiently navigate within numerous software and web applications.
• Must possess the ability to obtain the necessary knowledge of applicable business unit systems, work under limited supervision and exercise independent judgment.
• May be required to work non-traditional hours (OT) to meet customer needs.

Customer Care Professional – US Small Business Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, 

you'll

experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

As a brand built on going 

above and beyond

to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. 

And,

you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. 
Find your place in service on #TeamAmex.
**How will you make an impact 

in

this role?**

American Express delivers extraordinary customer care to Card Members, 

merchants

and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help 

build on

Amex's reputation for trust, 

security

and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in 

a timely

and 

accurate

fashion
- Analyze customer information and make sound decisions while 

maintaining

high customer satisfaction.
- Indulge in recognizing our 

Customers

as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
- Analyze customer accounts and make sound business decisions while 

maintaining

high customer satisfaction.
- Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling 

objections

and providing solutions.
- Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to 

established

procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can 

demonstrate

active listening skills and to adapt conversation to suit the situation and the Customer's communication style
- Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
- Passion to serve, recommending products or solutions tailored to each Customer
- A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
- Proven analytical skills to analyze account data and make sound business decisions
- A 

capacity

to learn, willingness to try new things, ability to incorporate feedback and resilience through change and 

difficult situations
- Flexibility to handle a variation of Customer questions and/or issues
- High level

of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to 

provide coverage to Customers at all times

. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an 

additional

requirement
- Hybrid Environment - Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: 

Full time

. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
- Work From Home Requirements:

• Must have at least 25 

  mbps

  internet connection plan / speed
  - Must have a private & quiet area to work at home
  - American Express offers a fantastic and diverse working environment. High performance is rewarded with 

target driven

incentives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

**To 

know

more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express**

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description

Main purpose of the job

Are you passionate about delivering exceptional customer service in a fast-paced, tech-forward environment? Were looking for a Customer Care Specialist to join an exciting new campaign supporting a global hospitality tech client. If you've had experience in a Customer Success capacity, that's a strong plus we value proactive relationship management and strategic thinking.

As a Customer Care Specialist, you'll be the frontline of support, helping restaurant and venue partners navigate their tools and services with confidence. You will help introduce and grow campaign's cutting-edge technology in an exciting, fast-paced startup environment. You will help drive campaign's initiatives and support proactive communication with the Operations, Sales, and Product teams. This role offers day-to-day interaction with the client and reports directly to a Team Leader who will support your growth and success.

Responsibilities and duties

• Serve as the primary contact for restaurants and venues
• Support and provide technical troubleshooting to campaign's hospitality partners
• Prioritize and escalate campaign's customer issues through internal support channels
• Function as a product expert and technical communications resource for clients via chat, email and phone support
• Support the campaign's technical team, customers, and end-users as needed
• Perform other related duties as assigned within the scope of the role

Additional Responsibilities (depending on experience):

• Establish, grow, and manage relationships with new and existing customers
• Act as an advocate for the campaign in each relationship to drive adoption, retention, and participation in new features and products
• Contribute to continuous improvement efforts as relates to product usability and partner experience

Skills and preferred qualifications

• Critical: Experience in Point of Sale, Restaurant and SaaS
• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning deep technical aspects of the campaign's product
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable working in an unstructured and entrepreneurial environment
• Bachelor's degree preferred OR 2+ years of relevant experience (CS)
• 2+ years of relevant experience in hospitality or service industry preferred

Job Expectations:

• Must be amenable to work night shift/ shifting schedules, weekends and holidays depending on business needs.
• Remote work, but must be amenable to work onsite in Taguig (Hybrid set-up) when needed

Job Type: Temporary

Contract length: 3 months

Benefits:

• Company events
• Work from home

Experience:

• Customer service: 1 year (Required)

Work Location: In person

Still stuck in a job or situation that doesn't challenge or reward you?

Maybe it's time to make a move, and we're making it easy for you.

Sapient is growing, and YOU could be the newest addition to our Customer Service Representative / Retail Account Representative team in Metro Manila With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions. What's stopping you?

What Your Day Looks Like:

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.

What We're Looking For:

• High school graduates (old curriculum), ALS passers, fresh grads welcome
• 6 Months of BPO experience needed
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.

What You Get:

• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things)

Why Sapient?

You weren't made for just "okay" jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don't wait for "perfect" applicants — we build them. You bring the attitude — we'll handle the training. Apply Now

Job Types: Full-time, Permanent

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Customer Care Professional - UK Servicing

#4th in Great Place to Work's Best Company To Work For 2025

#10th in Fortune Magazine's 2025 World's Most Admired Companies

#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

How will you make an impact in this role?

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

• Must have at least 25 mbps internet connection plan / speed

• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).