2237 Teleperformance jobs in Taguig

RESPONSIBILITIES

• Assist in handling clients' concerns
• Appropriately and timely coordinate and relay clients' concerns and inquiries
• Assess clients' concerns by getting data and information from concerned departments
• Consistently follow-up on the progress of clients' concerns and requests
• Recommend viable solutions based on the data gathered

QUALIFICATIONS

• Graduate of any four (4) year degree course (preferably Business and Hospitality related course)
• Minimum of 1 year relevant experience in customer service of a real estate company or in a BPO industry
• Has a good customer relations skills, friendly demeanor, can-do attitude, and willingness to help at all times
• Can handle work pressure and has good temper in handling different types of customer
• Has a postive attitude and project professionalism at all times
• Adept in MS Office Application, familiar on PIVOT table an advantage
• Has excellent negotiation and customer service skills

Employer Brand

Vision & Mission

We shall be the best provider of residential communities designed to create quality lifestyle responsive to the changing needs and preferences of the market we serve.

In so doing, we are committed:

• To ensure customer satisfaction
• To achieve a sustainable growth on our shareholders investment
• To maintain a mutually beneficial relationship with our partners in the business
• To care for the environment we work in
• To promote the growth of our people
• While building an organization that espouses Integrity, Excellence and Interdependence

The DMCI Creed

We Believe

That construction is a noble profession whose activities are vital to economic development and national progress,

That a contractor's primary responsibility to his client is to give his best in faithful compliance with their agreement;

That labor and capital should cooperate with one another so that labor may live with dignity and capital may find its just rewards;

That the ill-gotten violates business ethics and the ill-conceived wreaks havoc on the public good;

That the ultimate objectives are to serve not only man but humankind; and to build not only an enterprise but an institution that will serve society.

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support:

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• Health Card after 6 months
• Performance Bonuses
• Salary Loan and Emergency Loan

Growth & Development:

• Regularization after 6 months
• Trainings and Seminars
• Incentive Leave

Exclusive Employee Perks:

• Employee Housing Discount
• Education Assistance
• Wedding Gift
• Company Activities and Team-building events

We seek for a dedicated Customer Care Specialist to join our team. You will be the first point of contact for our valued clients, ensuring they have a positive and efficient experience.

What You'll Do:

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Proactively reach out to customers to provide updates on accounts, address any concerns, and gather valuable feedback on their experiences.
• Document all customer interactions thoroughly in the CRM system, including details of inquiries, resolutions, and any required follow-up actions.
• Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.
• Analyze customer feedback to identify trends or recurring issues, proactively addressing potential areas for improvement in products, services, or processes.

Who We're Looking For:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills, with the ability to convey complex information in a clear and concise manner.
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite and a CRM system is a plus.
• Possesses utmost professionalism and integrity

Ready to build your career with us? Click "APPLY NOW" and upload your updated resume to get started. Should you have further inquiries, you can contact

Customer Care Professional - US Servicing
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
#Top GBS Employers for the Philippines by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared 

values

and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

As a brand built on going 

above and beyond

to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. 

And,

you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. 

Find your place in service on #TeamAmex.

**How will you make an impact 

in

this role?**

American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.

The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.

What would you do every day as a Servicing Professional?

• Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
• Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
• Address customer inquiries and issues in a timely and accurate fashion.
• Analyze customer information and make sound decisions while maintaining high customer satisfaction.
• Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
• Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
• Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
• Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.

Minimum Qualifications:

• Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
• Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
• Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
• Passion to serve, recommending products or solutions tailored to each Customer
• A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
• Proven analytical skills to analyze account data and make sound business decisions
• A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
• Flexibility to handle a variation of Customer questions and/or issues
• High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines

Preferred Qualifications:

• Customer service experience, ideally in a contact center environment

Additional Requirements:

• The Company works 24*7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
• Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
• Must have at least 25 MBPS internet connection plan / speed
• Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**To 

know

more about our recruitment process, you may watch this short video –

What to Expect: Recruitment at American Express**

Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

Position Title: Specialist, Customer Care

Department: CARE Operations

Domain: Customer Care

Job level: SU2

Reports to: Supervisor, CARE Operations

Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We're obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customer's marketing needs throughout their business journey. The Global English Customer Care Specialisthandles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. Global English Customer Care Specialistalso delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS.

• Frontline representative to support Vista customers via Phone, Email, and/or Chat
• Demonstrate strong customer service skills to optimize the experience for each customer contact
• Ability to empathize and relate to customers even during difficult conversations
• Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
• Walk the customer through websites, customer-facing platforms, and tools to complete desired actions
• Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
• Use appropriate systems and available resources as necessary to assist in responding to each request
• Support and provide information to all internal and external customers in a professional and courteous manner
• Apply minimal sales and design expertise to improve customer experience and increase satisfaction
• Build a strong customer relationship and commitment
• Perform additional responsibilities as required

At Vistaprint, we value the experiences that individual team members add to our culture. Please don't hesitate to apply even if you don't meet the exact qualifications, we look forward to learning more about you

• Atleast 1 year BPO experience supporting customer service preferably handling multi-channel platform
• Knowledge of and/or interest in internet/web technologies and social media
• Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
• Proficient in English verbal and written communication
• The ability to learn new technology quickly and the ability to use multiple systems
• Inclination to graphic design and experience with graphic design tools and/or photo imaging design software a plus
• Working knowledge of MS Outlook, Excel, Word, and PowerPoint

Being at Vista means that you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what's next, we're always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we just call it another great day at work.

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

CUSTOMER CARE ASSOCIATE | Onsite - Ortigas | Night Shift

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We're entrepreneurial. We challenge the status quo, aren't afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We're a people-first company and what we do wouldn't be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of our Customer Care department is to provide exceptional service and support to our customers by delivering a responsive, seamless experience from start to finish.

Reporting directly to the Customer Care Supervisor, the Customer Care Associate will bring excellent organizational skills to manage orders from receipt to shipment, including order entry, releasing, invoicing, and data management.

DUTIES & RESPONSIBILITIES:

• Ensure accurate order entry, returns, and other data into our ERP system, within defined quality standards and departmental KPI's
• Ensure on-time customer order release to Logistics and the Warehouse for processing
• Ensure on-time invoicing and payment collection for all orders within required SLA
• Maintain Customer records in our ERP system
• Meet and maintain department/team reporting metrics
• Provide backup to other customer service staff in the department

SKILLS & QUALIFICATIONS:

• 1+ year of customer service or order management experience in a high-volume environment
• Strong systems and computer proficiency including Microsoft Office, and ERP systems
• High School diploma required

• Professional written and verbal proficiency in English

• Strong ability to understand customer needs and diffuse contentious situations while remaining calm, informative and friendly

• Ability to prioritize and organize tasks to meet deadlines and increase efficiency
• Detail-oriented
• Work well under pressure, independently and as a member of a team

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

The Customer Care Associate is responsible for providing front-line support to customer by responding to inquiries, resolving basic issues, and ensuring a positive customer experience. This role ensures that customers receive timely, accurate and courteous assistance while maintaining service quality and company standards.

Duties and Responsibilities:

• Responds promptly to customer questions and requests via phone, email, chat, or in person.
• Processes online orders.
• Provides product, service, or policy information clearly and accurately.
• Guides customers in using company services or navigating procedures.
• Listens to customer concerns, log complaints, and attempts immediate resolution within scope.
• Escalates complex issues to supervisors or other departments when necessary.
• Accurately documents all customer interactions and updates in the tracking system.
• Maintains up-to-date customer information following Mary Grace Foods, Inc.'s guidelines.
• Follows standard operating procedures and scripts when handling transactions or calls.
• Upholds service quality, communication etiquette, and confidentiality standards.
• Communicates with other departments for order updates, service requests, or issue resolution.
• Ensures timely follow-up with customers on pending concerns.
• Assists in preparing reports, summaries, or updates when needed.
• Participates in team meetings, training sessions, and knowledge sharing.
• Performs other tasks assigned by the immediate superior to contribute to achieving departmental goals.
• Continuously seeks opportunities to learn and develop new skills by adapting to changes and excelling in different situations.
• Adjusts plans and priorities to accommodate changes and unexpected situations.
• Role models and upholds Mary Grace Foods' vision, mission, values and customer service model consistently.
• Builds trust, fosters positive relationships, and maintains a healthy work environment by striving to provide accurate information, demonstrating empathy, understanding, and taking responsibility for words and actions.

Qualifications:

• Graduate of Bachelor's degree in Business Administration, Communications, Marketing, or any related course.
• At least six (6) months work experience in a customer service or support role.
• Good oral and written communication skills Proficiency in Microsoft Office tools and ticketing systems.
• Good time-management skills with the ability to handle various tasks simultaneously
• Ability to remain calm and empathetic under pressure
• Detail-oriented, customer-focused, and can work well in a team environment
• Must be willing to work at Marian Business Park, Parañaque City.

Job Type: Full-time

Work Location: In person

Alorica Alabang is hiring a Full time Customer Care Representative role in Alabang, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• Expected salary: ₱17,000 - ₱23,000 per month

Join ALORICA Alabang – Build Your BPO Career in Muntinlupa Location: Madrigal Business Park, Alabang, Muntinlupa City

At Alorica Alabang, we don't just give you a job — we give you opportunities to grow, succeed, and be part of a supportive family. Whether you're new to the BPO industry or an experienced professional, there's a place for you here What

You'll Do (Combined Job Description) As a Customer Service Representative, you'll handle a wide range of accounts such as Telco, E-commerce, Healthcare, and Financial Services. Your daily tasks may include:

• Answering customer inquiries via phone, chat, or email
• Providing billing and account support
• Guiding customers through technical issues and troubleshooting
• Assisting with orders, deliveries, and online shopping concerns
• Supporting healthcare members with benefits, claims, and policy-related

inquiries No matter the campaign, your mission is to deliver world-class customer experiences with empathy, professionalism, and efficiency. Basic Qualifications

• At least 18 years old
• High School Graduate (old curriculum), SHS Graduate, or higher
• With or without BPO experience (training provided for beginners)
• Strong English communication skills
• Computer literate and able to multitask
• Willing to work onsite in Alabang, Muntinlupa

Why Join Alorica Alabang?

• Competitive salary packages with performance incentives
• Paid training and career development programs
• Fun, inclusive, and supportive work culture
• Convenient Alabang location — accessible for applicants from Muntinlupa, Las

Piñas, Laguna, and Cavite

• Clear career growth opportunities across multiple accounts

Be part of Alorica Alabang and start your journey with one of the biggest BPO companies in the Philippines. Apply today and take the first step toward a rewarding career

About Us
*HelloConnect *
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

Job Description
Main purpose of the job
Are you passionate about delivering exceptional customer service in a fast-paced, tech-forward environment? Were looking for a
Customer Care Specialist
to join an exciting
new campaign
supporting a global hospitality tech client. If you've had experience in a
Customer Success
capacity, that's a strong plus we value proactive relationship management and strategic thinking.

As a Customer Care Specialist, you'll be the frontline of support, helping restaurant and venue partners navigate their tools and services with confidence. You will help introduce and grow campaign's cutting-edge technology in an exciting, fast-paced startup environment. You will help drive campaign's initiatives and support proactive communication with the Operations, Sales, and Product teams. This role offers
day-to-day interaction with the client
and reports directly to a
Team Leader
who will support your growth and success.

Responsibilities And Duties

• Serve as the primary contact for restaurants and venues
• Support and provide technical troubleshooting to campaign's

hospitality partners

• Prioritize and escalate campaign's customer issues through internal support channels
• Function as a product expert and technical communications resource for clients via chat, email and phone support
• Support the campaign's technical team, customers, and end-users as needed
• Perform other related duties as assigned within the scope of the role

Additional Responsibilities (depending on experience):

• Establish, grow, and manage relationships with new and existing customers
• Act as an advocate for the campaign in each relationship to drive adoption, retention, and participation in new features and products
• Contribute to continuous improvement efforts as relates to product usability and partner experience

Skills And Preferred Qualifications

• Critical: Experience in Point of Sale, Restaurant and SaaS
• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning deep technical aspects of the campaign's product
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable working in an unstructured and entrepreneurial environment
• Bachelor's degree preferred OR 2+ years of relevant experience (CS)
• 2+ years of relevant experience in hospitality or service industry preferred

Job Expectations:

• Must be amenable to work night shift/ shifting schedules, weekends and holidays depending on business needs.
• Remote work, but must be amenable to work onsite in Taguig (Hybrid set-up) when needed

HCIndexed