62 Training jobs in the Philippines
Training Manager
iFive, Inc.
Posted today
Job Viewed
Job Description
Roles & Responsibilities
- Oversee performance of the trainers, performance of new hire on-boarding
- Develop proactive training strategies to improve quality metrics of the agents
- Perform root cause analysis of the accuracy of new hire performance during the on-boarding process. Assess mid and low quartile knowledge gaps in order to recommend targeted training needs, and provide improvement recommendations for any training material or policy
- Oversee certification of the OS Training team, and Senior Agents (Senior Agent) in liaison with their Business Partner
- Conduct monthly class observations of the trainers, each trainer should have 3 quarterly observations
- Discuss/review with Customer trainers on class observation process
- Ensure adherence of Training Team Key Performance Indicators
- Attend all Train the Trainers and training related meetings with Customer training team
- Attend and participate on Global Quality Calibration Session
- Attend Weekly Business Reviews, and Monthly Business Reviews
- Support the planning, scheduling, and coordination of all required training for their sites
- Manage all aspects of the training program including planning, design, development, implementation, delivery and evaluation in liaison with their Business Partner.
- Identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology
- Ensure complete, accurate and timely data collection and communication by trainers
- Develop and coordinate the execution of the on-boarding plans as well as the targeted training plans
- Monitor new hire knowledge before and after training to help determine follow up training required
Mandatory Skills
- 4+ years of experience in a training leadership role in an Operations environment, previous min. 3+ years of experience in a training delivery role, preferably in an international environment
- Good knowledge of Quality/Process Improvement techniques
- High level of energy, drive, enthusiasm, initiative and commitment
- Excellent communication, consulting, influencing and interpersonal skills.
- Proven track record of collaborating with cross-functional groups to produce results
- Passion for ensuring a world class support experience for our community
- Demonstrated ability to perform well in a rapidly changing environment
**Salary**: Up to Php80,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Oversee performance of the trainers, performance of new hire on-boarding
- Develop proactive training strategies to improve quality metrics of the agents
- Perform root cause analysis of the accuracy of new hire performance during the on-boarding process. Assess mid and low quartile knowledge gaps in order to recommend targeted training needs, and provide improvement recommendations for any training material or policy
- Oversee certification of the OS Training team, and Senior Agents (Senior Agent) in liaison with their Business Partner
- Conduct monthly class observations of the trainers, each trainer should have 3 quarterly observations
- Discuss/review with Customer trainers on class observation process
- Ensure adherence of Training Team Key Performance Indicators
- Attend all Train the Trainers and training related meetings with Customer training team
- Attend and participate on Global Quality Calibration Session
- Attend Weekly Business Reviews, and Monthly Business Reviews
- Support the planning, scheduling, and coordination of all required training for their sites
- Manage all aspects of the training program including planning, design, development, implementation, delivery and evaluation in liaison with their Business Partner.
- Identify appropriate training curricula for strategic training initiatives, ensuring that training is appropriate to the training audience and designed to fulfill requirements with the optimal delivery methodology
- Ensure complete, accurate and timely data collection and communication by trainers
- Develop and coordinate the execution of the on-boarding plans as well as the targeted training plans
- Monitor new hire knowledge before and after training to help determine follow up training required
Mandatory Skills
- 4+ years of experience in a training leadership role in an Operations environment, previous min. 3+ years of experience in a training delivery role, preferably in an international environment
- Good knowledge of Quality/Process Improvement techniques
- High level of energy, drive, enthusiasm, initiative and commitment
- Excellent communication, consulting, influencing and interpersonal skills.
- Proven track record of collaborating with cross-functional groups to produce results
- Passion for ensuring a world class support experience for our community
- Demonstrated ability to perform well in a rapidly changing environment
**Salary**: Up to Php80,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
0
Training Assistant
Pasig, Palawan
YEARNINGS OUTSOURCING COOPERATIVE
Posted today
Job Viewed
Job Description
**Job description**
**Duties and Responsibilities**:
- Endorses qualified employee-members to client before beginning actual work
- Monitors performance of new employee-members
- Conducts rounds within the client warehouse as often as possible to check members' status, conditions and concerns
- Monitors new, active and inactive employee-members and submits periodic reports
- Receives incident reports, gathers initial information regarding the incident
- Receives and prepares deductions summary such as uniforms, variances, losses and advances of employee-members
- Conduct and organize workshops and orientation programs for new recruits.
**You are perfect for this job if you have**:
- Earned a Bachelors/College degree in any course
- At least 6 months of experience on client & employee relations and accounts management
- Knowledge in using MS Application
- Good communication skills
- Interpersonal skills
- Team player
**Who are we?**
Yearnings Outsourcing Cooperative was founded in May 2004 with a humble beginning of 200 members. Every member of Yearnings Outsourcing Cooperative holds the status of beings its worker and member at the same time. Because every worker is also a co-owner, his / her economic participation yields additional earnings such as the interest on capital contribution. Security of tenure and other mandated entitlements are guaranteed for each member.
**What Yearnings can offer you?**
Aside from the government mandates benefits, YEARNINGS gives additional benefits to members, such as:
- Interest on Share Capital
- Medical assistance for work-related accidents
- Life Insurance
**Why join our Team?**
- Governed by all DOLE-applicable Labor Laws regarding employment such as DO-174
- Mandated to pay all government required benefits like SSS, Philhealth and Pag-ibig
- Continuous job placement; No End of Contract (ENDO)
- Security of Tenure
Build a future with us!
To the future,
Yearnings Outsourcing Cooperative - Recruitment Team
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Duties and Responsibilities**:
- Endorses qualified employee-members to client before beginning actual work
- Monitors performance of new employee-members
- Conducts rounds within the client warehouse as often as possible to check members' status, conditions and concerns
- Monitors new, active and inactive employee-members and submits periodic reports
- Receives incident reports, gathers initial information regarding the incident
- Receives and prepares deductions summary such as uniforms, variances, losses and advances of employee-members
- Conduct and organize workshops and orientation programs for new recruits.
**You are perfect for this job if you have**:
- Earned a Bachelors/College degree in any course
- At least 6 months of experience on client & employee relations and accounts management
- Knowledge in using MS Application
- Good communication skills
- Interpersonal skills
- Team player
**Who are we?**
Yearnings Outsourcing Cooperative was founded in May 2004 with a humble beginning of 200 members. Every member of Yearnings Outsourcing Cooperative holds the status of beings its worker and member at the same time. Because every worker is also a co-owner, his / her economic participation yields additional earnings such as the interest on capital contribution. Security of tenure and other mandated entitlements are guaranteed for each member.
**What Yearnings can offer you?**
Aside from the government mandates benefits, YEARNINGS gives additional benefits to members, such as:
- Interest on Share Capital
- Medical assistance for work-related accidents
- Life Insurance
**Why join our Team?**
- Governed by all DOLE-applicable Labor Laws regarding employment such as DO-174
- Mandated to pay all government required benefits like SSS, Philhealth and Pag-ibig
- Continuous job placement; No End of Contract (ENDO)
- Security of Tenure
Build a future with us!
To the future,
Yearnings Outsourcing Cooperative - Recruitment Team
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
1
Training Assistant
Manila, Metropolitan Manila
Main Hardware, Inc.
Posted today
Job Viewed
Job Description
A Training Assistant is responsible in creating,conducting,maintaining proper product training to all deployed promodiser of the division. Ensuring that the product training is done accurately
**Salary**: From Php570.00 per day
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Salary**: From Php570.00 per day
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Training Manager
Makati, National Capital Region
Visaya Knowledge Process Outsourcing Corporation
Posted today
Job Viewed
Job Description
The Training Manager will identify and monitor training needs in the organization, and design, plan, and implement training programs, policies, and procedures to fulfill those needs.
- Oversees the daily activities of training associates and consultants.
- Conducts performance evaluations that are timely and constructive.
Duties/Responsibilities:
- Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
- Ensures that training materials and programs are current, accurate, and effective.
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
- Identifies problems and opportunities such as operational changes or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
- Ensures that training milestones and goals are met while adhering to approved training budget.
- Prepares and implements training budget.
- Performs other related duties as assigned.
Required Skills /Abilities:
- Excellent verbal and written communication skills with strong graphic design ability.
- Thorough understanding of training processes.
- Ability to moderate large groups.
- Extremely organized and detail-oriented.
- Proficient with Microsoft Office or related software.
Education and Experience:
- Bachelors degree in Communications or related area required.
- At least two years of experience in training with one year of supervisory experience required.
**Salary**: Php60,000.00 - Php70,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Oversees the daily activities of training associates and consultants.
- Conducts performance evaluations that are timely and constructive.
Duties/Responsibilities:
- Reviews existing training programs; suggests enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clientele, the organization, or the industry.
- Ensures that training materials and programs are current, accurate, and effective.
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry.
- Identifies problems and opportunities such as operational changes or industry developments that training could improve.
- Conducts or facilitates required and recommended training sessions.
- Collaborates with vendors and third-party training providers to arrange employee registration for and participation in outside training programs.
- Ensures that training milestones and goals are met while adhering to approved training budget.
- Prepares and implements training budget.
- Performs other related duties as assigned.
Required Skills /Abilities:
- Excellent verbal and written communication skills with strong graphic design ability.
- Thorough understanding of training processes.
- Ability to moderate large groups.
- Extremely organized and detail-oriented.
- Proficient with Microsoft Office or related software.
Education and Experience:
- Bachelors degree in Communications or related area required.
- At least two years of experience in training with one year of supervisory experience required.
**Salary**: Php60,000.00 - Php70,000.00 per month
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
This advertiser has chosen not to accept applicants from your region.
3
Training Supervisor
Reps & Co
Posted today
Job Viewed
Job Description
_Founded in 2017, REPS & Co. is a future leader in the entertainment industry specializing in ticketing for live events. Our founders and key staff are industry veterans with fresh ideas for the ticketing industry. We provide tickets to many events and shows across the nation including music, sports, and theatrical performances. We pride ourselves on offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans._
- We’re hiring for a Distribution Training Supervisor to collaborate with management to identify company training needs, develop a schedule to assess training needs, plan and implement an effective training curriculum, consult with other managers and leadership._
- The Distribution Training Supervisor would also oversee and direct individual and team training sessions, lectures, conceptualize training materials based on data and research and communicate training needs and online resources._
- We’re picky. You must be smart, savvy, strategic, fun, and ready to learn fast and work hard. If you’re up for the challenge, we want to hear from you!_
**About the Role**
- Collaborate with company leaders and department managers to determine training needs
- Assess new employee skills and strengths to provide customized training
- Design, develop and deliver training and development sessions for new and existing employees thru eLearning and remote to be successful in their role.
- Design and develop learning materials including training manuals, visual aids, and other educational material for product and process training
- Develop testing, evaluation, and measurement procedures of the effectiveness of training programs, providing recommendations for improvement
- Develop process for employee evaluation which will result in marked performance improvement
- Analyze departmental performance to see the help training team can give
- Demonstrate superior attention to detail and ability to meet tight deadlines in a fast-paced environment
- Heavy collaboration with cross functional business partners and the ability to influence the outcome of strategic decisions
**Qualifications**:
- Knowledge of adult learning styles, principles and needs assessment.
- Knowledge of building and delivering effective e-Learning content through online CRM platform
- **At least 1 year in a supervisory role in a Training / L&D environment**:
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- With experience working within PST hours
- With background managing a team remotely
**Salary**: From Php336.00 per hour
Schedule:
- 8 hour shift
- Night shift
**Experience**:
- Training / Learning and Development: 3 years (required)
- Training / Learning and Development Supervisor: 1 year (required)
Shift availability:
- Night Shift (required)
- We’re hiring for a Distribution Training Supervisor to collaborate with management to identify company training needs, develop a schedule to assess training needs, plan and implement an effective training curriculum, consult with other managers and leadership._
- The Distribution Training Supervisor would also oversee and direct individual and team training sessions, lectures, conceptualize training materials based on data and research and communicate training needs and online resources._
- We’re picky. You must be smart, savvy, strategic, fun, and ready to learn fast and work hard. If you’re up for the challenge, we want to hear from you!_
**About the Role**
- Collaborate with company leaders and department managers to determine training needs
- Assess new employee skills and strengths to provide customized training
- Design, develop and deliver training and development sessions for new and existing employees thru eLearning and remote to be successful in their role.
- Design and develop learning materials including training manuals, visual aids, and other educational material for product and process training
- Develop testing, evaluation, and measurement procedures of the effectiveness of training programs, providing recommendations for improvement
- Develop process for employee evaluation which will result in marked performance improvement
- Analyze departmental performance to see the help training team can give
- Demonstrate superior attention to detail and ability to meet tight deadlines in a fast-paced environment
- Heavy collaboration with cross functional business partners and the ability to influence the outcome of strategic decisions
**Qualifications**:
- Knowledge of adult learning styles, principles and needs assessment.
- Knowledge of building and delivering effective e-Learning content through online CRM platform
- **At least 1 year in a supervisory role in a Training / L&D environment**:
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Good interpersonal skills and communication with all levels of management
- With experience working within PST hours
- With background managing a team remotely
**Salary**: From Php336.00 per hour
Schedule:
- 8 hour shift
- Night shift
**Experience**:
- Training / Learning and Development: 3 years (required)
- Training / Learning and Development Supervisor: 1 year (required)
Shift availability:
- Night Shift (required)
This advertiser has chosen not to accept applicants from your region.
4
Sr. Training Specialist
Manulife
Posted 17 days ago
Job Viewed
Job Description
Reporting to the Manager of Learning and Development , they will design and deliver technical courses and skill-based training that align to learning and development priority of the organization.
**Position Responsibilities:**
+ Develop and oversee the execution of business as usual, small-scale training program
+ Lead or support quick wins process improvements and initiatives that will improve learning and development operations
+ Lead or support in conceptualization, preparation and implementation of new courses/s
+ Work and develop relationships with trainers, consultants and learning business partners in delivering function or organization wide learning and development programs or initiatives
+ Assist in completing the learning numbers and reporting of function and entire organization
+ Perform and administer external training by connecting to vendors to support the learning and development priorities of the function
+ Facilitate technical courses and high-priority courses to the employees and/or leaders
+ Create and maintain a variety of training documents and aids
**Required Qualifications:**
+ Bachelor's degree, preferably in business-related course/programs.
+ Must have at least 4-5 years' experience in Learning and Development/OD/Talent and or related fields combined
+ 1-2 years of relevant work experience in managing and executing programs
+ Experience in process improvement and project management is a plus
+ Experience in eLearning instructional design is a plus
**Preferred Qualifications:**
+ Strong Program Design, Delivery and Evaluation
+ Excellent presentation and facilitation skills
+ Agile project management skills
+ Ability to proactively respond to situations
+ Excellent analytical and problem-solving skills
+ Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
+ Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
**Position Responsibilities:**
+ Develop and oversee the execution of business as usual, small-scale training program
+ Lead or support quick wins process improvements and initiatives that will improve learning and development operations
+ Lead or support in conceptualization, preparation and implementation of new courses/s
+ Work and develop relationships with trainers, consultants and learning business partners in delivering function or organization wide learning and development programs or initiatives
+ Assist in completing the learning numbers and reporting of function and entire organization
+ Perform and administer external training by connecting to vendors to support the learning and development priorities of the function
+ Facilitate technical courses and high-priority courses to the employees and/or leaders
+ Create and maintain a variety of training documents and aids
**Required Qualifications:**
+ Bachelor's degree, preferably in business-related course/programs.
+ Must have at least 4-5 years' experience in Learning and Development/OD/Talent and or related fields combined
+ 1-2 years of relevant work experience in managing and executing programs
+ Experience in process improvement and project management is a plus
+ Experience in eLearning instructional design is a plus
**Preferred Qualifications:**
+ Strong Program Design, Delivery and Evaluation
+ Excellent presentation and facilitation skills
+ Agile project management skills
+ Ability to proactively respond to situations
+ Excellent analytical and problem-solving skills
+ Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
+ Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
5
HR Training Specialist
Batangas City, Batangas
Ibiden Philippines, Inc.
Posted today
Job Viewed
Job Description
Functions:
- Delivers reports or updates, Communicates with and follows-up employees and leaders regarding LND initiatives; may provide instructions to junior LND members to ensure clear and effective communication.
- Summarizes data for quick understanding and simplicity to ensure data is simple to understand and easily interpreted. Maintains system(CBT, database, HRIS) integrity and availability
- Summarizes Needs Analyses data and transforms to statistical analysis template or guidelines as defined
- Distributes, collects, encodes and safekeeps evaluation documents for availability of data; receives instructions from more senior LND member; Summarizes data, analyzes and interprets results to create hypothesis regarding the same.
- Files and archives documents accordingly to ensure safekeeping and availability of documents; may change or update specifications in coordination with superior
- Conducts classroom training or creates CBT programs based on legal and company standards or requirements to ensure compliance of employees; may adjust style of training based on adult-learning principles
- Creates learning materials based on procedures or established standards; revises existing materials based on updates; this is to ensure processes are discussed clearly and followed
- Plans and schedules New Hire Orientation in partnership with Talent Acquisition and SMEs(Subject-matter Experts) to ensure effective and efficient orientation; plans/schedules LND projects and initiatives to meet LND targets
Qualifications:
- Graduate of any four-year Management Course
- At least 4 years of related experience
**Salary**: Php10,000.00 - Php25,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Human Resources: 4 years (preferred)
- Delivers reports or updates, Communicates with and follows-up employees and leaders regarding LND initiatives; may provide instructions to junior LND members to ensure clear and effective communication.
- Summarizes data for quick understanding and simplicity to ensure data is simple to understand and easily interpreted. Maintains system(CBT, database, HRIS) integrity and availability
- Summarizes Needs Analyses data and transforms to statistical analysis template or guidelines as defined
- Distributes, collects, encodes and safekeeps evaluation documents for availability of data; receives instructions from more senior LND member; Summarizes data, analyzes and interprets results to create hypothesis regarding the same.
- Files and archives documents accordingly to ensure safekeeping and availability of documents; may change or update specifications in coordination with superior
- Conducts classroom training or creates CBT programs based on legal and company standards or requirements to ensure compliance of employees; may adjust style of training based on adult-learning principles
- Creates learning materials based on procedures or established standards; revises existing materials based on updates; this is to ensure processes are discussed clearly and followed
- Plans and schedules New Hire Orientation in partnership with Talent Acquisition and SMEs(Subject-matter Experts) to ensure effective and efficient orientation; plans/schedules LND projects and initiatives to meet LND targets
Qualifications:
- Graduate of any four-year Management Course
- At least 4 years of related experience
**Salary**: Php10,000.00 - Php25,000.00 per month
**Benefits**:
- Paid training
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
**Experience**:
- Human Resources: 4 years (preferred)
This advertiser has chosen not to accept applicants from your region.
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6
Foundations Training Specialist
Taguig, National Capital Region
ATOS Information Technology Inc.
Posted today
Job Viewed
Job Description
Atos is a global leader in IT services with around 100,000 employees in 72 countries and an annual revenue of around €12 billion. The European #1 in Big Data & Cyber-security, High Performance Computing and Digital Workplace, the Group provides Cloud Services, Infrastructure & Data Management, Business & Platform solutions as well as transactional services through Worldline, the European leader in the payment industry.
With its cutting-edge technologies, deep technology expertise and industry knowledge, Atos supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.
**Role Overview**
- Foundations Trainer is expected to be the knowledge champion of the organization on IT Support Fundamentals course
- Develops, updates, and maintains training decks and activities, training plan, training calendar, onboarding checklist, agent training contract, deployment documents, and training database.
- Conducts training on IT Service Desk Essentials Topics:
1. Computer Fundamentals: Hardware
2. Computer Fundamentals: Soft-ware
3. Computer Fundamentals: OS
4. Computer Fundamentals: Networking
5. IT Service Operation: Tools, Process, Knowledge Base
6. Effective Communication: Verbal and Written
7. Customer Service / Effective Customer Interaction
- Has deep knowledge on different training methodologies (Instructor-led, e-Learning, Virtual Training, etc.).
- Creates core standards and competency testing for new hires.
- Evaluates training to measure the effectiveness of the training program.
- Interacts with Service Desk Managers, Supervisors, Workforce, Quality and Process Analyst to establish training topics for current and new accounts’ new hires.
- Implements and upholds the standard training delivery process and committed to deploying qualified new hires.
- Identify training needs analysis, provides recommendation, and leads continuous improvement projects and initiatives.
- Performs other training related projects, tasks, activities that me be assigned by the employee’s superiors.
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- Comptia Network A+ (preferred)
- ITILs V4 (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
With its cutting-edge technologies, deep technology expertise and industry knowledge, Atos supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.
**Role Overview**
- Foundations Trainer is expected to be the knowledge champion of the organization on IT Support Fundamentals course
- Develops, updates, and maintains training decks and activities, training plan, training calendar, onboarding checklist, agent training contract, deployment documents, and training database.
- Conducts training on IT Service Desk Essentials Topics:
1. Computer Fundamentals: Hardware
2. Computer Fundamentals: Soft-ware
3. Computer Fundamentals: OS
4. Computer Fundamentals: Networking
5. IT Service Operation: Tools, Process, Knowledge Base
6. Effective Communication: Verbal and Written
7. Customer Service / Effective Customer Interaction
- Has deep knowledge on different training methodologies (Instructor-led, e-Learning, Virtual Training, etc.).
- Creates core standards and competency testing for new hires.
- Evaluates training to measure the effectiveness of the training program.
- Interacts with Service Desk Managers, Supervisors, Workforce, Quality and Process Analyst to establish training topics for current and new accounts’ new hires.
- Implements and upholds the standard training delivery process and committed to deploying qualified new hires.
- Identify training needs analysis, provides recommendation, and leads continuous improvement projects and initiatives.
- Performs other training related projects, tasks, activities that me be assigned by the employee’s superiors.
**Job Types**: Full-time, Permanent
**Salary**: Php35,000.00 - Php40,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
License/Certification:
- Comptia Network A+ (preferred)
- ITILs V4 (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Specialist, Training & Quality
Makati, National Capital Region
Concentrix
Posted 22 days ago
Job Viewed
Job Description
Job Title:
Specialist, Training & Quality
Job Description
**You Will:**
+ Monitors, evaluates, and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains a strong program knowledge base; and a basic understanding of client products, services, and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focuses on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**You Have:**
+ Bachelor's Degree in a related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Paid Time off
+ Bereavement Leave
+ Life Insurance Group Personal Accident Program
+ Employee Assistance Program
+ Recognition programs
+ Wellness Incentive Program
+ Learning and Development Programs
**Work Setup:** Onsite, Ayala North Exchange, Makati City
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Specialist, Training & Quality
Job Description
**You Will:**
+ Monitors, evaluates, and/or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
+ Reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices
+ Participates in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
+ Maintains a strong program knowledge base; and a basic understanding of client products, services, and/or program strategies
+ Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
+ Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.)
+ Complete phone time to keep current on programs (as applicable)
+ Contribute to maintaining forms and legends documents
+ Support management focuses on review of key drivers, metrics, and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
**You Have:**
+ Bachelor's Degree in a related field from a four-year college or university with less than one year of relevant experience preferred
+ Effective communication skills, both written and verbal
+ Proficient in Microsoft Office
+ Ability to multi-task and meet timelines on deliverable
+ Detail-oriented
**Our Benefits/Perks:**
+ Health Insurance with Dental Coverage for Employees
+ Paid Time off
+ Bereavement Leave
+ Life Insurance Group Personal Accident Program
+ Employee Assistance Program
+ Recognition programs
+ Wellness Incentive Program
+ Learning and Development Programs
**Work Setup:** Onsite, Ayala North Exchange, Makati City
Location:
PHL Makati City - Ayala North Exchange
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
2025 Training and Quality GVPAD - Training Supervisor
Pasig, Palawan
Concentrix
Posted 22 days ago
Job Viewed
Job Description
Job Title:
2025 Training and Quality GVPAD - Training Supervisor
Job Description
The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
+ Develop a department of well-trained, competent professionals who continuously improve the
+ organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
2025 Training and Quality GVPAD - Training Supervisor
Job Description
The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.
+ Develop a department of well-trained, competent professionals who continuously improve the
+ organization and themselves
+ Conduct Train-the-Trainer sessions
+ Conduct quarterly one-on-ones with Trainers
+ Coordinate with the Quality Supervisor and Operations on consistency issues
+ Create and maintain consultant training schedule
+ Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants
+ Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization
Location:
PHL Quezon City - Tera Tower 1st Floor
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9