163 Training Manager jobs in Taguig

Job Title: Training Manager – Cards Fraud Operations

Job Type: Full-Time

Location: BGC, Taguig

Industry: Financial Services / Contact Center

About the Role:

We are seeking a highly motivated and experienced Training Manager to lead our training efforts for Cards Fraud Operations. This role is essential in developing the knowledge, skills, and behaviors of both new and existing team members to effectively handle inbound calls related to credit and debit card fraud inquiries.

As a Training Manager, you will drive performance, ensure quality, and maintain compliance by overseeing the design and delivery of engaging training programs aligned with industry standards and regulatory requirements.

Key Responsibilities:

• Lead the design, development, and execution of comprehensive training programs focused on card fraud detection, investigation, compliance, and customer service.
• Manage and mentor a team of trainers to ensure consistent delivery of training across channels (classroom, virtual, and on-the-job).
• Oversee the facilitation of training sessions covering fraud systems, customer interaction techniques, compliance guidelines, and process updates.
• Partner with Operations, Quality, and Leadership teams to assess training needs, identify skill gaps, and implement targeted learning solutions.
• Ensure ongoing employee development through refresher courses, upskilling initiatives, and cross-functional training.
• Evaluate training effectiveness through feedback, assessments, and performance data to ensure learning is applied on the floor.
• Keep training materials up-to-date with changing regulations, policies, and fraud trends in the financial services sector.
• Maintain accurate training documentation and ensure compliance with internal audit and risk management standards.

Qualifications and Skills:

• Bachelor's degree or equivalent work experience.
• At least 3–5 years of experience in training and development, with 1–2 years in a leadership or managerial role.
• Strong background in contact center training, preferably in card fraud, banking, or financial services.
• In-depth knowledge of credit and debit card fraud detection, prevention, and investigation.
• Excellent facilitation, coaching, and mentoring skills.
• Outstanding communication skills, both written and verbal.
• Proficiency in fraud tools, contact center systems, and learning management systems (LMS).
• Strong organizational, analytical, and problem-solving skills.
• Experience working in a highly regulated industry is a plus.

Job Responsibilities:

1. Responsible for establishing relevant systems, policies, and procedures for the training system.

2. Responsible for the specific implementation and execution of training activities.

3. Develop training courses and track, evaluate, analyze, and summarize training results.

4. Establish a training system for improving employee job skills and capabilities, and maintain employee training records.

5. Organize the collection, screening, and compilation of information. Produce various training materials and resources, and establish a company training database.

6. Responsible for developing and compiling professional lesson plans, and able to independently prepare course handouts (electronic documents).

Qualifications:

• Experience in Product Training
• Amenable to work Monday to Saturday
• Owns personal laptop
• Amenable to work in BGC

• Responsible in overseeing the learning and professional development of the Station's Forecourt Staff and equip them with the necessary knowledge and practical skills to carry out their work activities effectively.
• Identify learning and development needs of Forecourt Staff and employees within the department through needs analysis, appraisals, focus group discussions, and regular consultation with the Stations Operations Team and Stations Support Group.
• Design learning and development programs based on the needs of the Forecourt Staff and employees within the department.
• Collaborate with the Stations Operations Team and Stations Support Group to produce quality programs that are relevant to the Forecourt Staff and employees within the department.

Job Type: Full-time

Benefits:

• Company car
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid toll fees
• Transportation service provided

Aickman&Greene is hiring a Full time Training Manager role in Makati City, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱50,000 - ₱60,000 per month

Role Description

The Training Manager designs, delivers, and evaluates training programs for new and existing debt collection team members. This role helps all team members to be equipped with the knowledge, skills, and tools necessary to perform their roles effectively, ethically, and in compliance with regulatory standards.

Mentioned below are key duties:

• Develop and deliver onboarding programs.
• Create training modules on collection techniques, negotiation skills, compliance, and customer service.
• Conduct refresher training sessions and workshops for existing staff.
• Provide one -on-one coaching and feedback to improve team member effectiveness.
• Measure training effectiveness through assessments, feedback, and performance metrics.
• Maintain training records and prepare reports for management.
• Work closely with team leaders, QA, and HR to align training with business goals.

Skills Required:

• At least 8-10 years of experience as a BPO Trainer - Collections (Retail or B2C)
• With strong leadership and interpersonal abilities, effective communication skills
• Must have deep understanding of banking operations and operational leadership
• Proficient in coaching and mentoring team members to enhance performance through continuous feedback
• Adept at performance management, driving accountability, and process compliance. Continuous learning and adaptability are crucial, stay abreast of industry trends
• Can work onsite  either in  McKinley West, Taguig or MOA Complex, Pasay
• Amenable to Australian shift
• Amenable to full onsite work set-up

Rentokil Initial

Rentokil Initial is an international business services company employing 62,900 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on

Requirements

Your responsibilities will include:

• Assess organizational and individual training needs through surveys, interviews, and performance metrics.
• Develop comprehensive training programs that align with business objectives and employee development goals.
• Design and implement effective training materials, manuals, e-learning courses, and workshops.
• Coordinate and deliver in-person and virtual training sessions.
• Manage budgets for training initiatives and measure the ROI of programs.
• Select and manage external training vendors or consultants when needed.
• Monitor and evaluate training program effectiveness through assessments, feedback, and KPIs.
• Support onboarding and orientation processes for new employees.
• Stay up to date with industry trends and learning technologies.

Do you have what it takes? If you want to be considered for this role you will need:

• Bachelor's degree in Human Resources, Education, Business Administration, or a related field.
• Proven experience as a Training Manager, Learning & Development Manager, or similar role.
• Strong knowledge of instructional design and learning management systems (LMS).
• Excellent communication, leadership, and organizational skills.
• Ability to manage multiple projects and adapt to shifting priorities.
• Certifications such as CPLP, SHRM, or ATD are a plus.
• Applicants must be willing to work in Brgy. Kalawaan, Pasig City
• Full-Time position available.

Benefits

Are you interested? Here's what you can expect when you join us.

Benefits From Start Date:

• HMO (Health Insurance)
• Paternity / Maternity Leave (if applicable)
• 13th Month Pay & other Statutory benefits
• Group Personal Accident Insurance
• Group Term Life Insurance
• Paid Non working holidays

Benefits after 6 months of continuous work and pass the performance evaluation:

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Matrimonial Leave
• Bereavement Leave
• Rice Subsidy

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today

Requirements:

• Degree in Psychology, Human Resources, Business and other related courses
• At least 5 years solid experience as Training Manager
• Profound knowledge in end to end training process
• Experience focus on training and development
• Ability to manage multiple tasks and finish them on deadline
• Preferably has exposure in cosmetics industry or related industry

Responsibilities:

• Develop, implement, and oversee employee training programs.
• Assess training needs across departments and identify skill gaps.
• Design and create training materials, workshops, and curriculums.
• Organize and conduct training sessions, seminars, and workshops.
• Evaluate the effectiveness of training programs and make improvements.
• Collaborate with department heads to align training with organizational goals.
• Track and report on employee progress and performance post-training.
• Stay updated on industry trends and best practices for training and development.
• Ensure training compliance with legal and regulatory requirements.
• Manage training budgets and resources efficiently.

Job Type: Full-time

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Life insurance

Work Location: In person

The Training Manager – Organizational Development Focus will be responsible for designing, implementing, and evaluating training programs that align with our strategic goals and promote a culture of continuous learning. This role combines hands-on training program development with strategic OD initiatives such as leadership development, performance management, change management, and employee engagement.

Key Responsibilities:

• Design, develop, and deliver engaging learning experiences (in-person and virtual)
• Assess training needs through surveys, interviews, focus groups, and consultation
• Evaluate training effectiveness and continuously improve content and delivery
• Develop onboarding and ongoing learning pathways for various roles and levels

Organizational Development

• Partner with leadership to assess organizational needs and propose OD interventions
• Lead initiatives focused on culture, employee engagement, team effectiveness, and leadership development
• Support change management efforts during organizational transitions
• Develop tools and frameworks to support performance management and career development

Leadership & Collaboration

• Serve as a strategic advisor to HR and business leaders on learning and OD best practices
• Collaborate cross-functionally to embed learning and development into business strategies
• Mentor and develop junior L&D staff, if applicable

Qualifications:

• Bachelor's degree in HR, Organizational Development, Education, Psychology, or related field
• 5+ years of experience in training, learning & development, or OD
• Demonstrated experience designing and facilitating training programs
• Strong knowledge of adult learning principles and instructional design
• Experience leading organizational development initiatives (e.g., change management, talent development)

Preferred:

• Master's degree in Organizational Development, I/O Psychology, or related discipline
• Certifications such as CPTD, Prosci, SHRM-SCP, or similar
• Experience with learning management systems (LMS) and e-learning tools
• Strong data analysis skills to evaluate program impact

Job Type: Full-time

Pay: From Php30,000.00 per month

Education:

• Bachelor's (Required)

Work Location: In person

We are seeking an experienced Training Manager to lead the execution and management of training programs across our healthcare BPO operations.

The Training Manager will oversee the delivery of new hire onboarding, upskilling, compliance, and client-specific training programs. The ideal candidate has a deep understanding of healthcare workflows, strong leadership skills, and the ability to manage training across a distributed workforce.

Key Responsibilities:

• Develop and implement training plans tailored to healthcare BPO roles (claims adjudication, prior authorization, RCM, medical coding, etc.)
• Lead a team of trainers, ensuring consistent delivery of training programs across sites or teams.
• Collaborate with Operations, Quality Assurance, and HR to identify training needs and performance gaps.
• Manage onboarding training for new hires and refresher courses for existing employees.
• Ensure compliance with healthcare regulations such as HIPAA, CMS, and client-specific standards.
• Monitor training effectiveness using assessments, feedback, and performance metrics.
• Maintain and update training materials in collaboration with instructional design teams.
• Oversee scheduling, logistics, and resource planning for training sessions.
• Provide regular reports and insights to senior leadership on training outcomes and improvements.

Qualifications:

Education:

• Bachelor's degree in Education, Healthcare Administration, Business, or a related field

Experience:

• 5+ years of training experience in a BPO environment, with at least 2 years in a supervisory or managerial role.
• Must have experience in healthcare processes (RCM, claims, utilization review, billing, or medical coding) is essential.
• Hands-on experience delivering compliance training and maintaining training documentation for audits.

Skills:

• Strong facilitation, coaching, and communication skills.
• Ability to analyze performance data and adjust training accordingly.
• Proficient in Microsoft Office Suite and Learning Management Systems (LMS).
• Detail-oriented with strong organizational and project management skills.

Job Type: Full-time