362 Hospitality & Tourism jobs in the Philippines
Travel Consultant
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Job Description
Are you passionate about delivering exceptional customer experiences in the travel industry? Join a leading travel service provider, and be part of a dynamic team that values professionalism, empathy, and collaboration. This is your chance to grow your career while making a real impact on travelers' journeys.
What You'll Do:
- Manage customer inquiries and requests via calls, chats, and emails with professionalism and empathy.
- Record and escalate feedback to improve services and processes.
- Process customer emails efficiently, adhering to company standards.
- Support the Customer Operations team in achieving performance goals.
- Handle diverse customer inquiries accurately and efficiently.
- Meet weekly productivity targets while maintaining excellent service quality.
What We're Looking For:
- Minimum 2 years experience with GDS platforms (1G, 1A, or 1S).
- Proven track record of delivering exceptional customer service.
- Strong communication skills with empathy and patience.
- Ability to work independently and collaboratively.
- Fluent in English (verbal, written, comprehension).
- Willingness to work in a hybrid set-up.
Why You'll Love Working With Us:
- Competitive salary with opportunities for promotion.
- Paid training to help you succeed.
- Health & life insurance coverage.
- Fun company events and supportive team culture.
- Hands-on experience in the travel industry, building skills that last a lifetime.
Job Type: Full-time | Location: Hybrid - Mandaluyong
Job Type: Full-time
Pay: Up to Php35,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
Experience:
- GDS Tool: 2 years (Required)
- Travel industry: 2 years (Required)
- Customer service: 3 years (Preferred)
Language:
- English (Required)
Work Location: In person
Hotel Booking Agent
Posted today
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Job Description
We're growing and we want YOU to be part of our Hotel Reservation Account in Metro Manila Experience a one-day hiring process and salary offer up to 25K plus monthly commissions
Your Day-to-Day:
- Manage hotel reservations, inquiries, and cancellations.
- Provide accurate details about hotel availability, rates, and amenities.
- Process bookings efficiently and correctly.
- Resolve customer concerns and escalate issues as needed.
- Meet performance targets for productivity, quality, and customer satisfaction.
- Maintain accurate records of reservations and customer interactions.
Qualifications:
- High school diploma or equivalent required.
- No experience necessary—we provide comprehensive training
- Strong communication and interpersonal skills.
- Attention to detail and effective problem-solving abilities.
- Familiarity with reservation systems (e.g., GDS) is a plus but not required.
- Adaptable to changing customer needs and able to work well independently or as part of a team.
Why You Should Apply:
- Competitive Salary
- Fast-Track Career Growth for top performers
- HMO with 2 FREE Dependents from Day 1
- Free Coffee and Biscuits at the office (who says work can't be fun?)
- Pioneer Accounts (including Non-voice and Easy Accounts)
- Incentives, Signing Bonuses, and More Premium Perks
- Flexible Shifts (Day, Mid, and Night)
- Life Insurance & Retirement Plan for qualified team members
Work-life balance is real here. Join a team that values growth, fun, and making a difference. Whether you're seasoned or just starting out, we have a place for you
Ready to level up? Let's chat about how you can grow with us—apply today
Job Type: Full-time
Pay: Php18, Php25,000.00 per month
Benefits:
- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Staff meals provided
Work Location: In person
Guest Service Team Lead
Posted today
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The Guest Service Team Lead is responsible for overseeing guest-facing operations and ensuring smooth service delivery throughout the guest journey. This role involves leading the front desk and reservations team, guiding daily operations, and maintaining high service standards.
Key Responsibilities
- Supervise and support the front desk team in handling check-in/check-out, guest inquiries, and complaints.
- Oversee the reservations process, ensuring accuracy in bookings, room allocations, and guest requests.
- Monitor team performance, provide coaching, and ensure adherence to service standards.
- Coordinate with other departments to ensure seamless guest experiences.
- Handle escalated guest concerns with professionalism and empathy.
- Maintain accurate reports, occupancy forecasts, and team schedules.
Qualifications
- Strong communication and leadership skills
- At least 2 years of experience in front desk or reservations, with 1 year in a supervisory/lead role (hotel experience preferred)
- Knowledge of front office systems and reservation procedures
- Ability to handle guest concerns with professionalism and empathy
- Flexible and willing to work shifting schedules, weekends, and holidays
Ford Guest Experience Supervisor
Posted today
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Job Description
- Graduate of any four year business related course
- With at least 4 years of automotive relevant experience, 2 years of which in supervisory level
- Excellent customer service
- Proficient in Microsoft office
Flight Booking
Posted today
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Job Description
We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.
Job Responsibilities:
- Support customers with account-related questions, such as billing, technical issues, product details, and service requests.
- Diagnose, address, and resolve customer concerns using available tools and resources.
- Report recurring issues and recommend enhancements to improve the customer experience.
- Adhere to regulatory guidelines, industry standards, and best practices in call center operations.
Why Join Us?
- Competitive Salary – Up to 28K
- Exciting 30K Sign-On Bonus
- Flexible shifts – Day, Night, and Graveyard
- Options for Voice and Non-Voice Accounts
- Opportunities in Local and International Accounts
URGENT HIRING Apply today and get hired immediately
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to Php28,000.00 per month
Benefits:
- Additional leave
- Company events
- Flexible schedule
- Free parking
- Gym membership
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
Hotel Manager
Posted today
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Job Description
HOTEL SOGO is urgently in need of a Hotel Manager.
Qualifications:
-With 5-10 years working experience gained in a Hotel industry.
-Work experience acquired in fast-food chain as Restaurant Manager will also be considered.
-Willing to work on weekend, if necessary.
-Must be good in planning, leading, organizing and controlling.
-Knowledge in Profit and Loss is a plus.
-Must be willing to be assigned to any Hotel Sogo branches.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Free parking
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
Hotel manager
Posted today
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Job Description
More than 5 years of hotel management experience,
Job Type: Full-time
Pay: Php Php1,200.00 per day
Work Location: In person
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Hotel Manager
Posted today
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Job Description
QUALIFICATIONS:
- Candidate must possess a Bachelor's degree in Hotel & Restaurant Management, Business Administration, or related field;
- With prior experience in handling hotel or resort pre-opening operations;
- Strong understanding of hotel operations, including Rooms, Food & Beverage, Front Office, Housekeeping, Engineering, and Sales & Marketing;
- Must be flexible, highly organized, and able to work in a fast-paced pre-opening environment;
- Willing to relocate to Ilocos Sur.
Job Type: Full-time
Work Location: In person
Concierge Team Leader (Hotel101-Fort)
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QUALIFICATIONS:
- Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent
- Must possess minimum of 1-2 years of experience as Assistant/Supervisor in the related field
- Knowledgeable in Microsoft Office, OPERA System and other relevant software/applications
- Has strong background in housekeeping operations
- Must be systematic, self-starter, guest-oriented and with keen eye for details
- Must have an excellent problem-resolutions skills along with outstanding communication and active listening skills
- Has good time management skills
DUTIES AND RESPONSIBILITIES:
- Answering guest questions and handling guest requests.
- Making reservations for a tour, transportation, and providing directions; referring requests to relevant staff
- Keeping updated of all information concerning the hotel services
Corporate Travel Specialist
Posted today
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Job Description
Join our dynamic team as a Corporate Travel Specialist, based in Cebu Central Visayas. In this full-time position, you will be responsible for providing exceptional travel planning and booking services to our corporate clients. Your expertise in the travel industry will be integral to ensuring seamless business trips and a superior customer experience.
What you'll be doing
- Liaise with clients to understand their unique travel requirements and preferences
- Research, compare and book the most suitable and cost-effective travel arrangements, including flights, accommodation, and ground transportation
- Provide detailed itineraries and travel documents to clients
- Quickly respond to any last-minute changes or requests from clients
- Maintain detailed records of all bookings and client communications
- Develop strong relationships with travel suppliers to negotiate favourable rates and secure the best deals for clients
- Stay up-to-date with industry trends, travel regulations and supplier offerings
- Collaborate with the wider team to deliver a seamless end-to-end travel experience
What we're looking for
- At least 2 years GDS experience| Excellent Communication Skills
- Excellent communication and customer service skills, with the ability to liaise effectively with clients and suppliers
- Strong problem-solving and multitasking abilities to handle complex requests and last-minute changes
- Proficient in using online booking tools and travel management software
- In-depth knowledge of global travel destinations, airlines, hotels and other suppliers
- A proactive and adaptable approach to delivering exceptional service
- Attention to detail and a commitment to accuracy in all your work
Apply now to become our next Corporate Travel Specialist and be a part of our growing team