1,524 Fmcg jobs in the Philippines

Job Purpose (HYBRID SETUP)

The Brand Manager serves as the overall steward of assigned brand/s, responsible for shaping long-term strategy, driving profitable growth, and elevating brand equity. This role expands beyond execution to include full P&L ownership, strategic brand direction, and leadership of cross-functional teams. The Brand Manager will mentor and coach the Associate Brand Manager/s and other team members, ensuring flawless execution of integrated marketing, innovation, and new product launches while delivering on commercial and equity goals.

Key Responsibilities

1. Brand Strategy & Leadership

2. Define and champion the long-term vision and positioning of the brand in line with company objectives.

3. Own the development of 3–5 year brand growth strategies, translating consumer and market insights into actionable roadmaps.
4. Lead annual planning and alignment sessions, securing buy-in from senior leadership and cross-functional stakeholders.
5. Serve as the brand's voice and advocate in executive discussions, industry forums, and key customer presentations.

6. Develop annual brand plans, including positioning, communications strategy and go-to market initiatives

7. Business & P&L Ownership

8. Take full accountability for brand P&L, including revenue, profit margins, and marketing investments.

9. Optimize product mix, pricing strategies, and trade programs to deliver sustained profitability.
10. Partner with Sales and Finance to forecast demand, manage budgets, and evaluate ROI of brand-building initiatives.

11. Track and report on brand performance, market share, and sales growth

12. Marketing & Execution Excellence

13. Oversee integrated marketing campaigns and brand activations, ensuring best-in-class creative, digital, and shopper executions.

14. Manage agency partners (creative, media, PR, research) to deliver impactful brand communication.
15. Ensure consistent brand identity and messaging across all consumer touchpoints.
16. Lead the development and oversee the execution of integrated marketing campaigns

17. Oversee content creation, product launches, and promotional strategies

18. Innovation & New Product Development (NPD)

19. Lead the full innovation pipeline, from white-space identification to post-launch evaluation.

20. Direct cross-functional teams (R&D, Regulatory, Operations, Sales) to deliver consumer-relevant innovations on time and within budget.

21. Build robust business cases for new products, expansions, or renovations, presenting recommendations to senior leadership.

22. Insights & Analytics

23. Drive consumer, shopper, and market understanding to inform brand strategies and decisions.

24. Commission and interpret market research, competitive analyses, and trend studies.

25. Translate insights into compelling creative briefs and product propositions.

26. Team Leadership & Talent Development

27. Manage, coach, and inspire Associate Brand Manager/s, interns, or other direct reports.

28. Set clear objectives, provide continuous feedback, and support professional growth of team members.

29. Foster a high-performance, collaborative culture that encourages innovation and accountability.

30. Cross-Functional & External Partnerships

31. Build strong partnerships with Sales, Supply Chain, Finance, and Regulatory teams to ensure flawless execution.

32. Cultivate relationships with external stakeholders (distributors, key accounts, agency partners, industry bodies).

33. Represent the brand in high-level discussions with trade partners and senior management.

34. Continuous Improvement & Special Projects

35. Drive organizational efficiency by introducing new tools, processes, or ways of working.

36. Lead high-impact special projects (e.g., digital transformation, category expansion) that advance the company's growth agenda.

Perform additional tasks or projects as assigned by management.

Success in this role is measured by:

• Achievement of brand sales, market share, and profit targets.
• Successful and profitable product launches with measurable consumer impact.
• Improvement of brand health metrics (awareness, consideration, loyalty, equity).
• Strength and development of direct reports and brand team.
• Effective stakeholder alignment and execution of strategic initiatives.

Qualifications & Experience

Education: Bachelor's degree in Marketing, Business, or related field.

Experience: 3–5 years of progressive experience in brand management, trade marketing, or related discipline.

• Demonstrated track record in developing winning strategies, launching new products, and delivering P&L targets.
• Experience leading cross-functional teams and managing agency partners.
• Strong commercial acumen, with ability to balance short-term performance and long-term equity building.

Key Competencies:

• Strategic Vision & Commercial Acumen – anticipates market shifts, defines winning strategies, and delivers financial results.
• Leadership & People Development – inspires, coaches, and develops high-performing teams.
• Innovation & Agility – champions creativity, adapts to changing landscapes, and drives breakthrough solutions.
• Influence & Communication – builds strong stakeholder relationships and communicates effectively with senior management.
• Execution Excellence – ensures operational rigor and delivery of brand objectives.

Job Type: Full-time

Pay: Php35, Php50,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Promotion to permanent employee
• Work from home

Work Location: In person

MASSIVE HIRING NON VOICE ACCOUNT

Over the phone interview only and 1day hiring process

Oct 13 Start Date

Earn upto 19, ,000 PLUS INCENTIVES

Bridgetowne, Pasig site

• College Graduate or Associate Graduate with 3mos Customer Facing experience or BPO experience

• can work onsite & start asap

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php19, Php23,000.00 per month

Benefits:

• Paid training
• Pay raise

Work Location: In person

Application Reminder: Please apply only if you meet and accept the following requirements:

• Willing to work in an on-site setup in St. Francis Square, Ortigas, Pasig City.
• Comfortable with night shift aligned with US Time (9:00 PM – 6:00 AM Manila Time)
• Accepts a fixed salary range of Php 25,000 to Php 33,000, depending on experience (this range is non-negotiable).
• Minimum 2 years BPO/Customer Service experience with HubSpot or similar CRM/ticketing tools.

We appreciate your understanding and look forward to reviewing applications from candidates who are aligned with these terms.

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Position Overview:

The Customer Support Specialist is responsible for delivering high-quality service to customers by responding to inquiries, resolving issues, and providing product and billing support. This role is critical in ensuring a positive customer experience through clear communication, problem-solving, and follow-through. The ideal candidate is composed, resourceful, and thrives in a fast-paced environment, maintaining professionalism and focus while handling multiple priorities. This position will report to the Customer Support Lead.

Core Responsibilities:

• Respond timely and professionally to customer inquiries via phone and email
• Troubleshoot and resolve billing, claims, and system-related issues while ensuring a high level of customer satisfaction
• Follow up with customers to confirm complete resolution of open issues
• Clearly explain products, services, policies, and procedures to customers
• Accurately document all customer interactions and feedback in the CRM system (HubSpot)
• Escalate complex issues to the appropriate internal teams
• Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
• Monitor recurring customer concerns and provide actionable insights for service or process improvements
• Maintain up-to-date knowledge of products, services, and industry best practices

Experience and Skills:

• Minimum 2 years of experience in customer-facing or customer support roles
• Experience with HubSpot or similar CRM/ticketing systems preferred
• Excellent verbal and written communication skills
• Knowledge of the medical industry and familiarity with medical terminology
• Strong problem-solving and organizational skills
• Proven ability to manage time effectively and meet deadlines
• Comfortable working independently while also being a collaborative team player

Massive hiring for Customer Support representative for our Travel and Hospitality account. This is a full-time position based in Taguig City, Metro Manila, with a dayshift schedule and weekends off. As a Customer Support professional, you will be responsible for providing exceptional service to our clients in the travel and hospitality industry.

What you'll be doing

1. Responding to customer inquiries and resolving issues via phone, email, and chat
2. Performing data entry and basic administrative tasks to support customer transactions
3. Identifying opportunities to improve the customer experience and providing feedback to the management team
4. Maintaining a positive, professional, and courteous demeanor when interacting with customers
5. Adhering to company policies, procedures, and quality standards

What we're looking for

1. Excellent communication and interpersonal skills, with the ability to listen and respond effectively
2. Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
3. Proficient in using computer systems and various software applications
4. Previous experience in a customer service or call centre role, preferably in the travel or hospitality industry
5. A positive and motivated attitude with a genuine desire to provide exceptional customer service

Apply now for this exciting opportunity to join our team and be a part of our continued success

About the Company

COL Financial is the Philippines' leading online stockbroker, offering access to both stocks and the country's top funds at COL has reached hundreds of thousands of people in its commitment to help Filipinos build wealth and achieve financial independence through investing.

Responsibilities

• Provide prompt assistance to clients, addressing their inquiries, requests, and complaints.
• Effectively manage client communication through various channels, including but not limited to phone calls, emails, chat, video conferences, and other communication platforms.
• Develop a deep understanding of our products and services to be able to offer accurate information and support to clients.
• Proactively collect feedback from clients to help us improve our products, services, and overall client satisfaction.
• Collaborate with colleagues in other departments to ensure a seamless client experience and the resolution of complex issues.

Qualifications

• Bachelor's Degree in Communications, Marketing, or any related course is an advantage
• Preferably with at least 2 years of working experience in or related to customer service, but fresh graduates are welcome to apply
• Good oral and written communication skills both English and Filipino. Other languages and dialects is a plus.
• Patient and respectful – especially to irate or difficult clients
• Strong organization skills and good attention to detail
• Must be willing to work on-site at Ortigas, Pasig City

Responsibilities
Our team comes from SEA Regional Business, Global Business Solutions. We partner with key market partners across the Southeast Asia region to drive their user growth and marketing strategy by owning and implementing customized marketing and measurement solutions, ad tech integration and platform innovation.

Responsibilities:

Client Relationship Management

• Establish and manage client relationships with brands or agencies

• Define and own account plans to unlock investments and drive client's business metrics

• Create persuasive sales presentations using market trends, case studies and product collateral

• Retain and grow revenue from advertisers ; exceed sales goals

• Provide clients with the highest level of customer service and thought leadership

Cross functional collaboration

• Frame client opportunities and challenges to enroll cross functional support

• Collaborate with internal teams globally and regionally across product, marketing, legal, engineering and sales to structure and execute operational and strategic initiatives such as developing account plans, synthesizing market data, leading client analysis and defining the overall solutions approach

Product and solutions management

• Brainstorm, identify, and implement advertising solutions on products to deliver measurable results for clients

• Identify relevant trends and opportunities to craft business cases in support of any new products and/or solutions

• Ensure smooth operations for campaigns from start to finish by working closely with different cross functional team members

Qualifications
Minimum Qualifications:

• 5 years of experience in ad sales and eCommerce fields

• Expert knowledge of social media, performance marketing, ecomm and app marketing

• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying

Preferred Qualifications:

• Experience in dealing with digital advertisers from different industries

• Demonstrated understanding of digital media platforms and ad metrics

• Demonstrated experience in working with cross-functional teams

About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

• Provide fast, professional, and personal support to Dealhub's customers worldwide
• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
• Provide application support on Dealhub's platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided

Requirements:

We expect you to:

• Have previous experience as a Support Specialist in a Saas B2B companies
• Have proven experience with CRM integrations and implementation
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach
• Have prior experience with SQL queries
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player
• Be Fluent in English (both written and verbal)

This role is full onsite in Glorietta and Ayala North Exchange.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

About the Role

We're looking for a skilled and empathetic Technical Customer Support Representative to become the first point of contact for our customers and partners. In this role, you'll deliver knowledgeable and professional assistance with account support, key exchanges, product use, and troubleshooting via phone, email, and live chat.

Your Responsibilities

• Handle customer questions and requests promptly across phone, email, and chat
• Develop a strong understanding of KeyNest's products and services to provide accurate information
• Support customers with account setup, billing, and product-related issues
• Address and resolve complaints with patience and professionalism
• Record all customer interactions and feedback thoroughly and accurately
• Collaborate with colleagues to resolve more complex cases
• Maintain a high standard of customer satisfaction by delivering clear, friendly, and effective support

What We're Looking For

• Previous experience in customer support (experience in Airbnb or short-term rentals is a strong plus)
• Excellent communication skills, both spoken and written
• Fluent in English (native or near-native level)
• Fluent in Spanish (native or near-native level)
• Confident using phone, email, and chat to support customers
• Comfortable working in a fast-moving and evolving environment
• A genuine customer-first approach with empathy and patience
• Flexible and adaptable to rotating schedules and changing priorities