5,833 Non Voice jobs in the Philippines

We're looking for a friendly, proactive, and detail-oriented Customer Support Representative to join our growing team in Cebu City. You'll be the voice of our brand, engaging with customers across social media, email, and live chat. Your mission? Deliver outstanding support that leaves every customer feeling valued and cared for.

Key Responsibilities

• Respond promptly to customer inquiries on social media platforms, email, and live chat
• Resolve product questions, order concerns, and general support issues with empathy and efficiency
• Collaborate with other teams to escalate or resolve more complex issues
• Keep accurate records of customer interactions
• Help identify trends in customer feedback and suggest improvements

What We're Looking For

• At least 1 year of experience in Customer Support or a related role (Preferred but not required)
• Excellent verbal and written communication skills in English
• Strong problem-solving abilities and a positive, customer-focused attitude
• Proven ability to multitask, stay organized, and address customer concerns in a timely manner
• Must be currently residing in Cebu City

What We Offer

• Weekends off (Saturday and Sunday)
• Full-time employment with clear opportunities for career advancement
• Convenient office location accessible from key areas within Metro Cebu
• Stable day-shift hours in a professional office environment

Job Types: Full-time, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• On-site parking
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Are you willing to work onsite, full-time from 10:00 AM to 6:00 PM? (Required)
• How old are you? (This question is asked for lawful record-keeping and internal reporting purposes only. Your response will not affect your application and will be kept confidential in compliance with the Data Privacy Act of 2012.)

Experience:

• Customer Support: 1 year (Required)

Language:

• English (Required)

Location:

• Cebu City (Required)

Work Location: In person

Customer Support Representatives – Voice and Non-Voice Roles

Location: Bridgetowne, Pasig

Employment Type: Full-time

Salary Range: ₱19,000 to ₱1,000 (based on tenure)

About the Role

We're hiring Customer Support Representatives for both Voice (Sales / Order Support) and Non-Voice (Chat / Email) roles. If you have at least 6 months of experience in customer service or sales, this is a great opportunity to grow your career in a supportive and professional environment.

Responsibilities

Voice (Sales / Order Support)

• Handle inbound customer calls
• Assist with orders, product inquiries, and promotions
• Provide excellent service and resolve issues quickly

Non-Voice (Chat / Email)

• Respond to customer inquiries via chat and email
• Offer support, guidance, and solutions
• Maintain professionalism and accuracy in communication

Qualifications

• High School Graduate
• Minimum of 6 months BPO experience (Sales or Customer Service)
• SVAR Score: 61 (B2 level)

• Typing Speed:

• Voice: 26 WPM

• Non-Voice: 32 WPM
• Data Entry: 23 WPM / 50% Accuracy
• Sales Aptitude: 80%
• Written Assessment (Non-Voice): Versant B2
• Complexity Score: 5000

Salary Structure

• 6 to 12 months: ,000
• 13 to 35 months: ,000
• 36 months and above: ,000

What We Offer

• Long-term job stability
• Supportive team environment
• Training and career development opportunities
• Work location in a central business hub at Bridgetowne, Pasig

How to Apply

Click Apply Now to submit your updated Resume

Great Passion. Great vision. Great People. Be an iOPEXian today

We are looking for awesome professionals who wants to join our # team

We are offering a 5k - 10k Signing bonus*

Responsibilities

• Provide exceptional customer service support through various phone, non-voice channels, such as email, chat, and web forms
• Respond to customer inquiries, complaints, and requests in a timely and efficient manner
• Assist customers with a wide range of healthcare-related tasks, including benefit verification, claims processing, and account management
• Maintain detailed records and documentation to support the customer service process

Qualifications:

• Preferably with at least 6 months of BPO experience
• Senior High School or High school old curriculum graduates with good communications are welcome to apply
• No experience required
• Should be willing to work onsite on a shifting in BGC, Taguig

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

We are hiring Customer Service Representatives for a Telecommunications (Telco) Account. This role is ideal for fresh graduates and first-time job seekers who want to build a career in the BPO industry. Paid training will be provided to help you succeed in handling customer interactions.

Key Responsibilities:

• Answer inbound calls to assist customers with inquiries regarding telco products, services, billing, and technical concerns.
• Provide accurate information and solutions while maintaining professionalism.
• Handle complaints and resolve customer issues efficiently.
• Ensure excellent customer experience in every interaction.
• Document customer interactions accurately using company systems.

Qualifications:

• Good communication skills (oral and written)
• Willing to work onsite
• Willing to work on a shifting schedule
• HS/SHS Graduate (depending on the account)
• Must be currently residing within Metro Manila
• Must be 18 years old and above (legal age)
• College fresh graduates and undergraduates of any course are welcome to apply
• High school graduates (Old Curriculum) or SHS graduates (New Curriculum) accepted
• Applicants with or without call center experience are welcome to apply

What We Offer:

• Paid training with full compensation
• Competitive salary and performance-based incentives
• HMO coverage and government-mandated benefits
• 13th Month Pay
• Career growth and learning opportunities
• Friendly and supportive work culture
• Accessible office location

Job Types: Full-time, Permanent

Pay: Up to Php24,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person

For regular employees, we offer an industry-leading benefits package that includes:

• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One

20% ND Maternity/Paternity Leave

• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

Job Responsibilities:

• Answers phone calls and provides important information/ assistance to clients
• Checks mail, fax, and internet mail to provide customer assistance
• Communicates with customers on the phone or using written correspondence to take care of concerns
• Answer participant questions, , as well as talk to participants to achieve a full understanding of what critical information is being asked.

What are we looking for?

• Open to candidates who completed college no experience required
• Open to High School and Senior High School Graduates with BPO experience
• Excellent to above-average English communication skills
• BPO experience is a plus but not necessary
• Can do onsite work
• Within 25km to 35 km

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE APPLY NOW

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php22, Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job Highlights

• Non-Voice Account | Back Office Support - JOIN NOW
• Back Office Experience is Required | Faster Virtual Application Process
• HMO and Life Insurance for you and your qualified dependents + Work-Life Balance & Career Growth Opportunities

Go further with Foundever

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

You can join in virtually Just click apply now, complete our application form, and enter our virtual hubusing the details below.

Kindly declare JOBSTREETas your source during your application for faster processing

VIRTUAL HUB DETAILS:

Zoom Link: 

Meeting ID:

Passcode: SHAW

Source of Application: JOBSTREET

Virtual Recruitment Hours: 10AM to 7PM (Open from Monday to Friday)

You can also directly take our assessment before joining our virtual hub Please see the assessment link below:

Assessment Link:

What are we looking for?

· At least High School Graduate or K-12 Graduates.

· Minimum of 6 months financial back-office/ data encoding experience.

· Willing to work in Mandaluyong

· Can communicate in English

· TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

What should you expect from us?

• Paid training from day one

• Tons of growth opportunities (93% of our non-agent positions are filled internally)

• A leadership team that hears your voice; we know that when we work together we can accomplish so much more

• Fun team environment where we work hard to build trust every single day

- HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

Job Title: Customer Support Representative – Voice Process

Location: Philippines (Remote)

Duration: 1-Month Project (may extend up to 3–4 months based on client needs)

Key Responsibilities:

Communicate clearly in English to resolve customer queries.

Provide support with empathy, listening, and problem-solving.

Prior experience in international voice process/customer support preferred.

Learn and adapt quickly to CRM/ticketing tools.

Technical Requirements:

Laptop/desktop with stable high-speed fiber internet (mobile data not accepted).

High-quality webcam and microphone (headphones not allowed).

Quiet and professional workspace.

Skills & Qualifications:

Strong English communication skills with clear, neutral/global accent.

Ability to understand and respond effectively in English.

Basic computer knowledge.

Fresh graduates with strong communication skills are welcome

Job Summary:

We are looking for detail-oriented and customer-focused individuals to join our team as Customer Support Agents. This role focuses on providing support through digital channels, including website chat and SMS/text, with occasional email follow-ups. Phone interactions are rare and are typically handled by the escalation or specialized teams.

Key Responsibilities:

• Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
• Respond promptly to customer inquiries related to order status, delivery instructions, and missing packages via chat and SMS/text.
• Provide email follow-ups when required to ensure issue resolution.
• Maintain professionalism, accuracy, and clear communication across all channels.
• Handle up to three concurrent interactions (e.g., two chats and one text).
• Meet response time expectations, with at least 80% of chats answered within 3 minutes.
• Consistently achieve quality standards
• Collaborate with the escalation team (AST agents) for issues that require phone contact or advanced handling.
• Follow established processes, procedures, and Service Level Agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Customer service or BPO experience is an advantage but not required.
• Strong written communication skills, with excellent grammar and clarity.
• Ability to multitask effectively while maintaining high levels of accuracy and service quality.
• Comfortable navigating and using multiple digital platforms and communication tools.
• Strong problem-solving skills and a customer-first mindset.

Additional Information:

• Work Location: Onsite in Makati
• Schedule: Graveyard shift
• Campaign: Logistics
• Employment Type: Project-based (3 months) with the potential for regularization based on performance

Job Type: Fixed term

Contract length: 3 months

Pay: Php18, Php25,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• What is your salary expectation for the role?
• Are you willing to work onsite in Makati City?
• Do you have any experience working in a BPO? If yes, for how long?
• We must fill this position urgently. Can you start immediately (September 22)?

Work Location: In person

Job Title:
Manager – Customer Support (International Voice)

Department:
BPO Operations / Customer Experience

Location:
Manila, Philippines

Work Mode:
Work from Office

Shift:
Night Shift (US/International time zones)

Role Overview

We are seeking an experienced
Customer Support Manager
to lead our inbound international voice support operations. The ideal candidate will manage a team of customer service executives handling global clients, ensure adherence to service level agreements (SLAs), and drive customer satisfaction through operational excellence.

Key Responsibilities

• Lead, mentor, and manage a team of inbound international voice support executives.
• Monitor daily operations to ensure KPIs/SLAs (AHT, FCR, CSAT, QA scores, adherence) are consistently met.
• Handle escalations, resolve complex customer issues, and provide guidance to the team.
• Conduct regular performance reviews, coaching, and training to improve team efficiency.
• Implement process improvements and best practices to enhance customer experience.
• Collaborate with cross-functional teams (Quality, Training, Workforce Management) to ensure smooth operations.
• Prepare and present operational reports to senior management.
• Ensure compliance with company policies, data security, and international support standards.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent communication skills (verbal & written) in English.
• Analytical and problem-solving ability with a customer-first approach.
• Experience in handling escalations and driving performance metrics.
• Proficiency in CRM tools, MS Office, and reporting.
• Flexibility to work in
  night shifts
  and handle rotational schedules if required.

Qualifications & Experience

• Bachelor's degree in any discipline (Business/Management preferred).
• Minimum
  5–7 years of experience
  in BPO/customer support, with at least
  2–3 years in a managerial role
  handling international voice processes.
• Prior experience managing inbound customer support operations for US/International clients is mandatory.

Benefits

• Competitive salary with performance-based incentives.
• HMO/Health insurance coverage.
• Growth opportunities within global operations leadership.

Suitable candidates can share their resumes to or reach out to my whats app or Viber number