3,422 Teleperformance jobs in the Philippines
Teleperformance Davao
Davao, Davao del Sur
Lexie Staffing Business Consulting
Posted 20 days ago
Job Viewed
Job Description
Walk-in Onsite One Day Process
SM ecoland site Matina br>
** Telco ACCOUNT **
Up to 40k Salary Package + Incentives
At least high school graduate ( old curriculum ) with diploma/certificate
SHS graduate/ College grad and undergrad
- can speak and understand english very well
- knowledgeable in using computer
Willing to Start Asap!
SM ecoland site Matina br>
** Telco ACCOUNT **
Up to 40k Salary Package + Incentives
At least high school graduate ( old curriculum ) with diploma/certificate
SHS graduate/ College grad and undergrad
- can speak and understand english very well
- knowledgeable in using computer
Willing to Start Asap!
This advertiser has chosen not to accept applicants from your region.
0
Customer Care Representative
Pasig, National Capital Region
Primover Consultancy Services, Inc.
Posted 6 days ago
Job Viewed
Job Description
Job Qualifications:
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
• Conversational Assistants / Chatbots (Level Basic ) - Experience: 0-1 Year. br>• uality control in document management processes (Level Basic ) - Experience: 0-1 Year. < r>
Job Responsibilities:
• P ovide canned/appropriate responses to customers' comments and private messages posted or received on the FB page. < r>• R move or hide comments or messages as directed/imposed by given guidelines. < r>• M nitor and assist in the prize redemption campaign of the promo. The estimated redemption is 900K. < r>• C nduct callouts to the winners as instructed by the client. < r>• F llow the client’s escalation matrix/protocols on critical comments or messages requiring immediate corrective actions.
This advertiser has chosen not to accept applicants from your region.
1
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Global Services
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
2
Customer Care Representative
Mandaluyong, National Capital Region
Sapient Ph
Posted 13 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
This advertiser has chosen not to accept applicants from your region.
3
Customer Care Agent
Pasay, National Capital Region
TSC - WellCommunications
Posted 13 days ago
Job Viewed
Job Description
We are continuously looking for candidates for our team.
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
br>Job Responsibilities:
• Communicates with customer on the phone or by way of written correspondence to deal with concerns. < r>• Resolves customer issues on the first call/contact whenever possible without having to transfer caller. < r>• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in < r>• Communicating specific information to internal and external clients and sharing understanding with colleagues < r>
What Do We Offer?
• An open, friendly and professional work environment. < r>• A professionally and personally rewarding career. < r>• Opportunities to grow and be promoted within the company. < r>• Performance incentives and employee perks and benefits. < r>• Competitive Salary < r>• 13th Month Pay < r>• Up to 20k signing bonus < r>• HMO with 3 free Beneficiaries on Day One < r>• 20% ND Maternity/Paternity Leave < r>• Opportunity for rapid career growth for Top Performers < r>• Retirement/Life Insurance for Qualified Staff < r>• Work-life Balance Processes and Programs < r>
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
Customer Care Lead
Pasig City, National Capital Region
Megafresh International Inc.
Posted 14 days ago
Job Viewed
Job Description
As the Customer Care Lead for Water and Air Filtration, you will play a pivotal role in managing and enhancing our customer support operations. You will lead a team of customer care representatives, establish service standards, and ensure that customer inquiries and issues are handled promptly and effectively.
br>Key Responsibilities:
-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.
Qualifications:
-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.
br>Key Responsibilities:
-Supervise, mentor, and motivate a team of customer care representatives.
-Set performance goals and conduct regular coaching and performance evaluations.
-Oversee daily customer interactions via various communication channels, including phone, email, and chat.
-Ensure efficient and courteous handling of customer inquiries, complaints, and requests.
-Assist in resolving escalated customer issues and inquiries promptly.
-Collaborate with other departments to address complex customer concerns.
-Implement and maintain quality assurance processes to ensure consistent and high-quality customer support.
-Monitor and evaluate customer care interactions for compliance with service standards.
-Analyze customer feedback and data to identify trends and areas for improvement.
-Generate reports on customer satisfaction and key performance indicators (KPIs).
-Identify opportunities for process improvements to enhance the efficiency and effectiveness of customer care operations.
-Develop and implement new customer care procedures and best practices.
-Provide training and development opportunities to customer care representatives.
-Ensure that team members are well-equipped to handle customer inquiries and issues effectively.
Qualifications:
-Bachelor's degree in business, marketing, or a related field is preferred.
-Proven experience (2-3 years) in customer service or customer care, with at least 1-2 years in a supervisory role.
-Strong leadership and team management skills.
-Excellent communication and interpersonal skills.
-Problem-solving and conflict resolution abilities.
-Ability to analyze data and generate reports.
-Empathy and a customer-centric approach.
This advertiser has chosen not to accept applicants from your region.
5
Customer Care Representative
Taguig, National Capital Region
Metacom Solutions
Posted 15 days ago
Job Viewed
Job Description
Key Responsibilities:
Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. br>Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage.
Documenting Interactions: Maintaining accurate records of customer interactions and transactions.
Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards.
Providing Information: Educating customers about healthcare services, policies, and procedures.
Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers.
Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments.
Answering Inquiries: Responding to customer questions about healthcare services, insurance plans, and related policies. br>Problem Solving: Identifying and resolving customer issues, such as billing discrepancies, appointment scheduling conflicts, or questions about coverage.
Documenting Interactions: Maintaining accurate records of customer interactions and transactions.
Maintaining Confidentiality: Ensuring compliance with healthcare regulations and confidentiality standards.
Providing Information: Educating customers about healthcare services, policies, and procedures.
Scheduling Appointments: Assisting with booking and managing appointments with healthcare providers.
Handling Billing Inquiries: Addressing questions and resolving issues related to healthcare billing and payments.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Care Representative
Davao, Davao del Sur
TALENT OUTSOUCING CHANNEL SOLUTIONS
Posted 17 days ago
Job Viewed
Job Description
"We are hiring! Customer Service Representative!
br>JOB TYPE: ON-SITE
LOCATION: DAVAO CITY
Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits" < r>
Compensation:
Basic Salary: Up to 18,000
Competitive Signing Bonus
10% Night differential
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite"
br>JOB TYPE: ON-SITE
LOCATION: DAVAO CITY
Qualifications:
• Senior high graduate and college graduate are welcome to apply < r>• Must have good English communication skills < r>• With or Without Experience < r>• Willing to process their application ASAP < r>• Can start immediately < r>
Benefits:
• Paid Training < r>• Earn a competitive compensation < r>• Government Mandated Benefits" < r>
Compensation:
Basic Salary: Up to 18,000
Competitive Signing Bonus
10% Night differential
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite"
This advertiser has chosen not to accept applicants from your region.
7
Customer Care Representative
Cebu, Cebu
TALENT OUTSOURCING CHANNEL SOLUTIONS
Posted 18 days ago
Job Viewed
Job Description
"Join us and enjoy these Perks and Benefits!
Competitive salary package br>Government Mandated Benefits
Performance Bonuses and Incentives
Exciting Allowances and more!
Career growth
Qualifications:
At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
Good to excellent English communication skills
Willing to start immediately.
Must be fully vaccinated.
Interested applicants, just click the Apply now and submit your application right away.
Hurry up! Apply now!
Competitive salary package br>Government Mandated Benefits
Performance Bonuses and Incentives
Exciting Allowances and more!
Career growth
Qualifications:
At least a high school graduate (old curriculum) or senior high school graduate (new curriculum)
Good to excellent English communication skills
Willing to start immediately.
Must be fully vaccinated.
Interested applicants, just click the Apply now and submit your application right away.
Hurry up! Apply now!
This advertiser has chosen not to accept applicants from your region.
8
Customer Care Specialist
Cebu, Cebu
TORCH SOLUTIONS
Posted 19 days ago
Job Viewed
Job Description
Job Description:
We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support. br>
Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing information about products, services, and resolving customer issues.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Identifying and escalating priority issues to the appropriate team member.
Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
Collaborating with team members and other departments to ensure overall customer satisfaction.
Requirements:
Excellent communication skills, both verbal and written.
Strong customer service orientation with the ability to adapt to various customer personalities.
Previous experience in a customer service role or call center is preferred but not required.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and navigating through multiple systems.
High school diploma or equivalent; additional education or certifications are a plus.
We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support. br>
Responsibilities:
Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing information about products, services, and resolving customer issues.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Identifying and escalating priority issues to the appropriate team member.
Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
Collaborating with team members and other departments to ensure overall customer satisfaction.
Requirements:
Excellent communication skills, both verbal and written.
Strong customer service orientation with the ability to adapt to various customer personalities.
Previous experience in a customer service role or call center is preferred but not required.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and navigating through multiple systems.
High school diploma or equivalent; additional education or certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
9
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