1,258 Teleperformance jobs in the Philippines
Customer Care Professional

Posted 4 days ago
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**Customer Care Professional**
**#4th in Great Place to Work's Best Company To Work For 2025 **
**#10th in Fortune Magazine's 2025 World's Most Admired Companies **
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers **
**Top GBS Employers for the Philippines (2025) by the Everest Group **
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day- from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. **Find your place in service on #TeamAmex.**
**How will you make an impact in this role?** ** **
American Express delivers extraordinary customer care to Card Members, merchants and commercial clients ("Customers") around the world. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security and service.
The Servicing Professional is a critical role in our contact center, providing the world's best customer experience every day.
**What would you do every day as a Servicing Professional?**
+ Consistently deliver extraordinary service in a fast-paced, structured, customer care environment.
+ Consult with Customers to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
+ Address customer inquiries and issues in a timely and accurate fashion
+ Analyze customer information and make sound decisions while maintaining high customer satisfaction.
+ Indulge in recognizing our Customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
+ Analyze customer accounts and make sound business decisions while maintaining high customer satisfaction.
+ Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, sales, collections, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.
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**Minimum Qualifications:** ** **
+ Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
+ Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
+ Passion to serve, recommending products or solutions tailored to each Customer
+ A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
+ Proven analytical skills to analyze account data and make sound business decisions
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
+ Flexibility to handle a variation of Customer questions and/or issues
+ High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
**Preferred Qualifications:** ** **
+ Customer service experience, ideally in a contact center environment
**Additional Requirements:** ** **
+ The Company works 24
* 7 and as such our colleagues work in shifts to provide coverage to Customers at all times. Flexibility to work in different shifts at any time, including weekends as per business needs (dependent on operational hours) is an additional requirement
+ Hybrid Environment- Need to be able to work in the office a minimum of 3 days a week, the same is subject to change as per business requirements and Company policy
**Qualifications**
**Additional Details:** ** **
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
**Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.**
**To know more about our recruitment process, you may watch this short video - ** **What to Expect: Recruitment at American Express** ** **
**Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day. ** ** **
If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 6pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).
**Job:** Customer Service
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Req ID:**
Bpo Customer Care
Posted today
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Yngen Datacom Corp specializes in data annotation, analysis, IT development, process automation, travel, and financial customer care. Founded in November 2016, we started with 12 Full-Time Employees and exponentially increased to hundreds in just a couple of years. This rapid growth is the result of strict adherence to industry best practices and utmost professionalism.
As we are pioneering the BPO industry, we intend to create 10,000 jobs within the next three years. The BPO building and IT park of Yngen Datacom Corp. will house foreign partners and will generate more jobs for the people in the City of San Pedro which is just approximately 6 to 16kms away from the Business Districts in Metro Manila. Yngen Datacom Corp. also partners with companies abroad to bring a different brand of BPO to the country.
- ___
- Support our B2B customers in their Business Travels
- **Support and respond to customers in a wide variety of queries (basic to advanced)**.
- Ensures that there is a thorough understanding of customer queries and issues.
- Liaise with suppliers and partners to resolve booking issues
- Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries, and requests
- Addressing, preempting, and solving problems - You are an owner and anticipate issues before they come your way!
- Help define and establish best practices together with the rest of the team in sales, operations, and customer care
- Stay up-to-date with new features and product launches in TravelPerk - there are lots so be prepared for some serious innovation!
**Qualifications**:
- Customer service background in Hospitality - hotels, travel agencies, airlines, offices
- at least 3-year of experience in a similar position
- Excellent communication skills in Business English, spoken and written
- Proven experience going above and beyond to provide an amazing service that helps customers, ideally within a client-facing role
**Benefits**:
Employer’s share on SSS, Philhealth, HDMF
13th-month pay
Performance Bonus
Internet Allowance
HMO upon regularization
Merit Increase
Paid Training
Career Growth and Development Opportunities
Employee Engagement Events
Why Join Us?
Not only do we offer a competitive salary, but also we generally care about our employees and it is important that they feel appreciated. The well-being of our teams is key to our success and in practice, this means that our employees receive great benefits!
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php25,000.00 per month
**Benefits**:
- On-site parking
- Paid training
- Pay raise
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- San Pedro, Laguna: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
- Overnight Shift (preferred)
Customer Care Manager
Posted today
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- Completed Bachelor's degree in business administration or relevant field
- Minimum 7 years of proven experience in a customer service position, 2 years as a Supervisor or a Manager
- Proficiency in Microsoft Office and customer service software
- Outstanding written and verbal communication skills both Tagalog and English
- Knowledge of best practices in BPO, a plus
- Experience in any, a plus, Real Estate/Multilevel Selling/Banking/Telecom
- Excellent Leadership, Coaching, Customer Focus and Collaboration skills
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*
**Salary package: 60k-70k it can go up depending on experience.**
**Deployment: Quezon City**
**Salary**: Php60,000.00 - Php70,000.00 per month
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you have experience in Real Estate/Multilevel Selling/Banking/Telecom?
- Are you knowledgeable in BPO Best Practices?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Manager: 7 years (preferred)
Customer Care Specialist
Posted today
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Job Description
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing thi
Customer Care Rep
Posted today
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Job Description
- Troubleshoots and problem solves customer's issues or concerns by providing solutions, recommendations, replacements, gathering of sensitive information, and/or detailed product information with a sense of urgency while using a positive and empathic approach at all times. - Completes, maintains, and processes pertinent paperwork and records with a high attention to detail to ensure accurate data is entered in CRM, client systems, and other technology as needed. Additional duties may include balancing of orders, updating reports, assist in the final testing of new surveys, and some data analysis. - Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with mínimal direction from management.
- Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed. - Takes the initiative to obtain and consistently upgrade product knowledge. - Recommends improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature.
- Reports any training needs or system error/discrepancies to the supervisor. - Completes other tasks as deemed appropriate by supervisor. - Regular attendance, punctuality and adherence to agreed-upon schedule of availability are conditions of employment and essential function of this position. MINIMUM COMPETENCY REQUIREMENTS Education: At least two years of college required or completion of a vocational course, preferably in Customer Care.
**Work Experience**: At least one year of call center experience required. ADDITIONAL SKILLS - English proficiency required. Teams require conversational English. This includes the ability to articulate thoroughly through written and verbal English.
- Must be highly self-motivated and directed with the ability to prioritize and execute tasks as well as the ability and comfort in working in a fast paced environment. - Must also have the ability to work in a team environment and be a team player. NEENAH, WI | BREA, CA | FORT MYERS, FL | PASIG CITY, PHILIPPINES About Us | Careers | Need Assistance |
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Customer Care Coordinator
Posted today
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- Must be a graduate of sales and marketing related course
- Must have good communication skills
- With experience in customer experience is a plus
- Willing to work in Santa Rosa, Laguna
**DUTIES & RESPONSIBILITIES**
- Efficiency in arranging interment/cremation services for clients by phone or for walk-in clients following company rules and procedures.
- Accuracy in coordinating with concerned staff regarding status of lot, necessary payments made, lot location/layouting, preparation of lot for interment and schedule of interment.
- Monitoring of gravedigging up to its closing, including installation of marble maker.
- Accuracy in documenting of the deceased information records, interment order and job order.
- Promptness in the submission of monthly reports.
- Ability to communicate effectively with clients and co-employees.
- Efficiency in preparation of certification for payment to all suppliers and maintaining the copy of invoice, purchased order and statement of account.
- Efficiency in the preparation and monitoring of daily attendance and monthly monitoring of perfect attendance.
**Salary**: Php11,000.00 - Php12,000.00 per month
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
Customer Care Ambassador
Posted today
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We're Hiring!
The Customer Service Representative is responsible for tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
Qualifications:
- Excellent communication skills (verbal, listening and comprehension, and writing)
- Must practice attention to detail
- Must be comfortable with the use of the English language
- Must have an outgoing, energetic attitude and people-oriented personality
- Must be efficient in gathering information
- Software knowledge is an advantage
- With or without BPO experience.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Free parking
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Transportation service provided
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
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Customer Care Representative
Posted today
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Here’s what’s in store for YOU!
Paid training
Competitive salary
Monthly performance incentives
Benefits after six (6) months
Vacation entitlement upon hire
Career pathing and advancement opportunities
**EDUCATIONAL & PROFESSIONAL ATTAINMENT**:
At least Highschool (Old Curriculum) or Senior Highschool Graduate
Without BPO experience
Must have good English communication skills
Have good customer service, multi-tasking and problem-solving skills
Are willing to work onsite
APPLY NOW!
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php21,000.00 - **Php27,000.00 **per month
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to Php27,000.00 per month
**Benefits**:
- Additional leave
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Rotational shift
- Shift system
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Junior High School (preferred)
**Experience**:
- Customer Support Representative: 1 year (preferred)
**Language**:
- English (preferred)
Customer Care Coordinator
Posted today
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**Workbase: Bacolod City**
**Responsibilities**:
- Build a harmonious relationship with customers;
- Ensuring excellent Logistics Operations and Distribution Services with complete accuracy and most cost-effective manner;
- Maximum utilization and proper maintenance of organic trucks;
- Spearheading the 3PL sourcing to suffice the fleet requirement
**Qualifications**:
- With customer service-related experience such as in a fast-food chain is an advantage
- Willing to render overtime
**Job Types**: Full-time, Permanent, Fresh graduate
**Benefits**:
- Company events
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Performance bonus
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service: 1 year (preferred)
Help Desk
Posted today
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Job Description
- Willing to work in Paranaque
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)