10,340 Customer Support jobs in the Philippines

QUALIFICATIONS:

• Graduate of BSBA major in Marketing Management or any relevant courses
• Fresh graduates are welcome to apply
• Proficient in Excel, Word and Power point
• Approachable and accommodating
• Good in oral and written communication
• Willing to be assigned in FCI Sales Office - Sabanilla, Mexico, Pampanga

RESPONSIBILITIES:

• Assist buyers on any concern, relay and update them for any developments
• Encoding, filing, typing of legal documents in the system and transmit notarized documents
• Update necessary reports: Sales Report
• Any works given by superiors related to work

Job Type: Full-time

Benefits:

• Pay raise

Work Location: In person

Role Overview:

Acts as the frontline for client relationships-managing support inquiries while also

actively driving sales through outreach and conversions.

Key Responsibilities:

• Handle inbound calls, chats, and emails from clients.

• Onboard new customers and explain Weenn's services clearly.

• Conduct outbound calls/emails to potential leads.

• Maintain CRM records of client interactions.

• Collaborate with dispute specialists to provide client updates.

• Achieve monthly sales and retention targets.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field (preferred).

• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).

Strong English communication and negotiation skills.

• Proven ability to meet or exceed sales targets.

• Experience using CRM tools (HubSpot, Zoho, or similar).

Job Description:

We are looking for a Technical Support Representative who will assist customers by providing timely and accurate responses via phone, email, or chat. The role involves identifying customer needs, resolving product issues, and ensuring a positive customer experience.

Responsibilities:

• Handle customer inquiries promptly and professionally through various channels.
• Identify and understand customer needs to provide appropriate solutions.
• Diagnose and report technical or product-related issues.
• Maintain a courteous and empathetic approach in all interactions.
• Record and escalate complex cases as needed.
• Collaborate with team members to meet or exceed client targets.
• Participate in continuous improvement efforts to enhance service quality.

At Humanity HR, we believe that when people thrive, businesses soar. As your full-service HR partner, we provide flexible and scalable HR solutions tailored to your unique needs. Whether you're a startup or an established company, our goal is simple: to help you create a workplace where your employees are engaged, productive, and loyal.

About our Client:

At DrBalcony, our goal is to provide top-quality service and expertise in balcony inspection and design. We prioritize the safety and satisfaction of homeowners, HOAs, and property managers by keeping their properties compliant and secure. Every project deserves excellence from the ground up.

Our mission is to streamline the inspection process by combining cutting-edge technology with exceptional service, ensuring that every connection between property owners and contractors is as seamless as it is successful. We aim to inspire confidence at every stage — from the first consultation to project completion.

Key Responsibilities:

• Respond to customer inquiries via email and phone, and delegate to the appropriate department representative (e.g., Sales, Scheduling, Office Manager) when needed
• Manage project updates, address concerns, and assist with invoices and issue resolution
• Conduct invoice outreach, including outbound payment calls and escalation to collections when necessary
• Maintain a professional, friendly, and empathetic tone in all communications
• Track and log support issues accurately using CRM tools (e.g., Salesforce)
• Provide feedback on recurring issues and customer trends to improve service quality
• Collaborate with internal teams to enhance the overall customer experience
• Perform additional duties as required

Preferred Qualifications:

• Fluent and confident in English (spoken and written) – clear communication is key

• Based in the Philippines with a strong internet connection

• Previous experience in e-commerce or customer support (1+ years preferred)

• Experience using CRM tools (e.g., Salesforce)
• Proficient in Google Workspace applications (e.g., Google Docs, Google Sheets, Gmail)
• Excellent problem-solving skills
• Independent, self-motivated, and highly organized
• Comfortable working as an independent contractor/freelancer

*Additional Job Duties as Required*

The pay range for this role is:

5 - 6 USD per hour(California)

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support.

Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.
• Professional, customer-oriented demeanor.

Are you a customer service pro with the skills to manage inquiries across multiple platforms? We're looking for a dedicated and customer-focused superstar fluent in Mandarin to join our team of Customer Ticket, Phone, & Chat Support Mods

In this dynamic role, you'll be the friendly voice, the helpful text, and the problem-solving expert, connecting with customers via phone, chat, and our ticketing system.

Your mission? To deliver top-tier support, ensure every interaction leaves a positive impression, and maintain high levels of customer satisfaction. If you're passionate about making a difference, this role is for you

Commitment:

10 hours per week

9 months

Operation Hours:

6am - 2pm Friday

6am - 10pm Saturday

6am - 10pm Sunday

6am - 10pm Monday

Orientation Begins:

To be discussed.

Language:

Mandarin/English

What We Are Looking For:

Fluent in Mandarin/English

• Experienced in Calls, Chats and emails.
• Friendly and understanding
• Good at explaining technical jargon in layman's terms
• Very strong critical thinking skills
• Good communication skills and being collaborative
• Good culture fit and attitude
• There's a tight knit team of agents in HQ who the mods should fit in well with

***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

·    Rapidly learn the basics of the client software, enabling you to resolve customer queries.

·    Provide a friendly and helpful service to customers when they contact Enable.

·    Triage incoming customer requests, with support from the rest of the team.

·    Solve our customers' problems and assist them in using the Enable software.

·    Maintain an understanding of open support queries and escalate issues to peers as and when required.

·    Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

·    Proficient problem-solving skills.

·    Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.

·    Demonstrated ability to quickly grasp complex software systems and learn and digest new information.

·    Strong multitasking and effective time management abilities.

·    Self-motivated and proactive attitude to support the team where necessary.

·    Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

·    A bachelor's degree.

· years of customer-facing experience, preferably in a SaaS company.