72 Subject Matter Experts jobs in the Philippines

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of
Subject Matter Expert - Settlements Operations - Cash Management Treasury Support.

Job Responsibilities:

• Provide accurate Nostro Balances to assist with maintaining the banks balances within set tolerances.
• Accurate recording/monitoring of daily currency flows across all of the business Nostro Accounts.
• Settle Treasury Deals accurately and efficiently escalating any errors promptly and with clarity.
• Good working relationship with colleagues within both Onshore and Offshore Teams.
• Working in conjunction with the Onshore team actively review and maintain departmental Desk Instructions/Procedures.
• Ensure desk instructions and business procedure manuals are proactively read and updated.
• Liaise effectively with both internal and external parties; demonstrate an awareness of the 'end client'

Job Requirements:

• Knowledge of Cash Management, FX & Money Market
• Understanding the complexity of the Private Banking systems and controls.
• Complete processes within timeframes set.
• Strong communication and interpersonal skills
• Ability to grasp concepts and processes quickly and accurately

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

Y
ou'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

The Subject Matter Expert – Record to Report is accountable for delivering accurate and timely financial reporting activities, including Journal Entry Processing, Month-End Close, Balance Sheet Reconciliations, Fixed Assets Management, and Compliance. Working closely with the Team Leader, Service Delivery Manager, and other process teams, the SME ensures compliance with accounting standards (IFRS/GAAP), company policies, and audit requirements. The SME serves as the escalation point for complex accounting issues, drives process improvements, and provides training to Analysts to enhance their technical knowledge and operational performance.

JOB ROLE AND RESPONSIBILITIES:

The scope of the role will continue to broaden, but key areas of responsibility are as follows:

People

• Serve as a technical mentor to Analysts, providing guidance on accounting processes.
• Share knowledge through structured training and informal coaching.
• Deliver targeted workshops.
• Support Team Leader in performance coaching for the RTR team.

Partnership

• Collaborate with cross-functional teams to ensure accuracy and completeness in reporting.
• Engage with auditors, both internal and external, to address queries.
• Work with Order to Cash & Procure to Pay SMEs to ensure end-to-end accounting integrity

Operational

• Manage or process high-value, priority, complex or exception journals & reconciliations, and/or be a functional expert in a technology within the IT Landscape.
• Monitor closing activities to ensure adherence to deadlines.
• Maintain compliance with accounting standards, tax laws, and internal policies.
• Analyze KPIs and identify areas for performance improvement.
• Participate in automation and reporting enhancement initiatives.

Other

• Prepare audit schedules and respond to audit requests.
• Keep RTR process documentation current and accurate.
• Contribute to finance transformation projects.

SKILLS AND EXPERIENCE REQUIRED:

• Minimum 3 - 5 years' experience in accounting, preferably Record-to-Report in Shared Services or corporate finance.
• Solid technical accounting knowledge (IFRS & local GAAP) and experience with month-end close activities.
• Experience with ERP GL modules (SAP FI-GL preferred) and reconciliation tools (BlackLine).
• Strong analytical skills, attention to detail and ability to explain technical accounting issues to nonaccountants.
• Advanced Excel skills (pivot tables, lookups); exposure to Power BI or reporting tools helpful.
• Customer service mindset and solid problem-solving/analytical ability.
• Professional accounting qualification (CPA, ACCA, CIMA) desirable.
• Strong Excel skills; familiarity with consolidation/reporting tools advantageous.

About DigiPlus Interactive Corp.

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come.

For more information, visit:

JOB OVERVIEW

The Subject Matter Expert (SME) plays a pivotal role in delivering exceptional customer experience by handling complex inquiries, mentoring team members and new hires. This role requires a proactive approach to resolving customer issues and contributing to the continuous improvement of processes and most especially of team members (CSR).

RESPONSIBILITIES

• Provide real-time support to our SRs and handle escalated or complex customer inquiries and provide timely, accurate resolutions.
• Serve as a role model for team members (CSR) by demonstrating best practices in customer service and communication.
• Collaborate with supervisors and managers to identify trends in customer feedback and suggest process improvements.
• Assist with onboarding and training of new hires, ensuring they have a strong foundation in company policies and customer service standards.
• Monitor team performance metrics and provide coaching or support to improve outcomes.
• Participate in quality assurance reviews, offering feedback to maintain and enhance service standards.
• Stay updated on company products, policies, and procedures to ensure accurate and consistent information is provided to customers.

QUALIFICATIONS

• At least one (1)year of tenure in the Customer Service Department with good standing and no current warnings
• Strong interpersonal and problem-solving skills
• Ability to coach, mentor, and inspire team members to achieve high performance
• Proficiency in our Standard Operating Procedures
• Detail-oriented with strong organizational skills

We're Hiring: Subject Matter Expert (SME) – AI Technologies | Remote

We are seeking a Subject Matter Expert in AI Technologies to provide technical leadership and strategic guidance as we design, deploy, and optimize cutting-edge AI solutions.

This role is ideal for a seasoned professional with deep expertise in AI/ML and a passion for shaping impactful innovation.

The Role – Key Responsibilities

• Advise and guide teams on AI/ML model development, deployment, and integration.
• Provide architectural insight, performance optimization, and best practice recommendations.
• Consult on the use of generative AI and large language models (LLMs), including fine-tuning and prompt engineering.
• Collaborate with engineering and product teams to align AI initiatives with business strategy.
• Act as a technical advisor and trainer when needed.

Ideal Profile – Key Requirements

• Deep expertise in AI/ML technologies (model development, deployment, integration).
• Hands-on experience with cloud-based AI services (Azure AI, AWS SageMaker, GCP Vertex AI).
• Strong knowledge of generative AI and LLMs, including fine-tuning and prompt engineering.
• Ability to consult on architecture, scalability, and optimization.
• Experience advising or collaborating with cross-functional teams on AI strategy and execution.

Nice to Have

• Exposure to MLOps practices (model monitoring, retraining pipelines).
• Familiarity with vector databases and retrieval-augmented generation (RAG).
• Strong communication skills for technical advisory and training.

Location: Remote

Type: Full-Time / Part-time/ Contract

To Apply: Please send your updated CV or portfolio to

Job Types: Full-time, Part-time

Pay: From Php250.00 per hour

Work Location: Remote

• Handle L2 escalations and resolve technical/process issues .
• Act as subject matter expert and provide guidance to end-users.
• Coordinate with cross-functional teams for issue resolution
• Document best practices, solutions, and process improvements
• Job Requirements- Entry level or experience IT/technical support ,With analytical and decision-making skills ,Familiarity with ticketing systems and escalation work, Excellent communication ability and learner mindset
• Education- Bachelor of Science in Information Systems or related field

Job Type: Temporary

Contract length: 6 months

Pay: Php21, Php25,000.00 per month

Work Location: In person

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of
Subject Matter Expert - Settlements Operations - FUNDS SETTLEMENTS.

Job Responsibilities:

• Guaranty the efficient and timely processing of all orders (subscriptions and redemptions) received from the Dealing in respect of existing procedures.
• Verify, store all kind of documents (contract notes, statements) and perform a proper follow-up when required.
• Process call backs in a timely manner and raise issues as quickly as possible.
• Validate the payment instructions for subscriptions
• Provide efficient, timely and precise responses to all inquiries raised by external counterparties and internal departments.
• Ensure polyvalence and provide required training to new employee.
• As a senior team member display the right behavior and maintain working environment compliant with corporate rules.

Job Requirements:

• Extensive experience in end to end settlement processing.
• Understanding the complexity of the Private Banking systems and controls.
• Complete processes within timeframes set.
• Strong communication and interpersonal skills
• Ability to grasp concepts and processes quickly and accurately

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Duties:  Handle L2 escalations and resolve technical/process issues Act as subject matter expert and provide guidance to end-users oordinate with cross-functional teams for issue resolution ocument best practices, solutions, and process improvements.

Job Requirements: ntry level or experience IT/technical support ith analytical and decision-making skills amiliarity with ticketing systems and escalation workflows xcellent communication ability and learner mindset

Education- Bachelor of Science in Information System or related field

Job Id

Bonifacio Global City, Metro Manila, Philippines

Job Type

Full-time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your role:

• As an SME for Asset Accounting Operations you are responsible for providing expertise and guidance within the Asset Accounting organization.
• This role requires knowledge in the entire asset accounting process, from acquisition to disposal leading to the reporting, ensuring compliance with accounting standards and internal policies.
• As an SME you collaborate with various departments to ensure accuracy, and quality financial reporting.
• Develop and implement guidelines and procedures for the effective management of assets throughout their lifecycle in coordination with Functional Solutions team and in accordance with the Accounting guidelines.
• Monitor overarching Asset Accounting related topics and processes on a regular basis to ensure process complies with existing Internal Controls and identify any issues or potential gaps.
• Develop and implement controls to safeguard the accuracy and integrity of asset-related data
• Provide training and support to team members of asset accounting on processes and procedures.
• Stay up to date in asset accounting management technology and recommend system enhancements.
• Identify opportunities for process improvements and efficiencies in asset accounting operations in collaboration with the operations team and team leads also with Business Excellence team.
• Main point of contact in conducting User Acceptance Testing (UAT) for various ERP projects where Asset Accounting is involved.
• Provides support during Internal and External Audits related to Asset Accounting and ensure compliance to Audit recommendations.
• Any other SME duties as aligned with the Supervisor/Manager.

Who you are:

• Degree in Finance, Accountancy or any related discipline.
• Knowledgeable in end-to-end process of Asset Accounting; preferably with 1-3 working experience in the area of Asset Accounting or General Accounting.
• Working eExperience in a Global Business Services is preferred.
• Proficient in MS Office
• Knowledgeable in ERP Systems (e.g SAP, Oracle)
• Must be amenable to work on a Day, Mid or Nigh Shift.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity

US Equal Employment Opportunities

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Notice on Fraudulent Job Offers

Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information here.

Applicant Profile

Along with our brand-new career site, we've also revamped our application process. If you've applied for a position before April 16th 2025, you can log into your old profile to see the status of past applications. For the application you've will completed, and any in the future, you can create a new profile to check in on your status.

WHAT WE OFFER

Money makes the world go round. But at our company there's more than just financial rewards. We offer a range of attractive benefits to help you work your magic.

Saving & Finacial

Our 401(k) Plan includes a generous company-matching contribution and an additional discretionary contribution each year.

We also provide tax-advantaged accounts for you to save for healthcare, commuting expenses, company-provided and buy-up life insurance to help you protect your financial future.

Health & Wellness

We offer comprehensive medical, dental, & vision coverage-including virtual care through Telehealth & free behavioral health counseling sessions through our Employee Assistance Program.

We also offer a wellness incentive program and personalized support to help you navigate and use your benefits.

Voluntary Benefits

Our voluntary benefits provide additional protection from the high costs of healthcare not covered by health insurance.

We also have discount programs that offer exclusive savings on everything from auto, home, and pet insurance to low-interest personal loans.

Work/Life Support

We have several programs to support your work/life balance, including generous paid time off, back-up day care services, education assistance, and more.

OUR RECRUITING PROCESS

Depending on the position (level, functional area, country) the process can vary slightly.

You apply

Complete your online application for your preferred role(s) that match your interests and qualification. If you cannot find a suitable role please join our Talent Zone and stay connected for your next career opportunity.

We screen

We review your application and if we determine that you are a good fit we will move you to the selection process.

We assess

You are interviewed by phone, via video and/or face to face.

Mutual agreement

Ideally you are the perfect match for us We hope you consider us as your new employer.

Work your magic

To guarantee you a smooth start our onboarding preparation begins.

Haven't found the right job yet?

Join our Talent Community to stay connected and explore future opportunities.

Roles and Responsibilities

The Subject Matter Expert (SME) is responsible for providing process expertise, real-time operational support, and performance guidance to the operations team. Acting as a bridge between frontline agents, quality, and training teams, the SME ensures service excellence, process compliance, and continuous improvement in line with client expectations.

Skills

• In-depth knowledge of the specific process, product, or client account handled.
• Strong understanding of CRM systems, ticketing tools, and reporting dashboards.
• Ability to interpret and explain SLAs, KPIs, and compliance requirements.
• Clear verbal and written skills for explaining complex topics simply.
• Capability to train and mentor team members effectively.
• Quick thinking for resolving escalations and workflow issues.
• Accuracy in monitoring processes and identifying discrepancies.
• Ability to work cross-functionally with various teams.

Behavioral Attributes

• Proactive and approachable in providing support.
• Strong ownership and accountability.
• Resilient under high-pressure and fast-paced environments.

Requirements & Qualifications

· 2 years Diploma Course or Highschool graduate but with strong relevant experience

· Good analytical and problem-solving skills

· Good documentation skills and proficient in MS Excel, MS Word and MS PowerPoint

· Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days

· Strong adaptability to new tools, technologies, and workflows.

Job Type: Full-time

Pay: Php29, Php30,000.00 per month

Work Location: On the road