81 Subject Matter Experts jobs in the Philippines

Some careers shine brighter than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of
Subject Matter Expert - Settlements Operations - FUNDS SETTLEMENTS.

Job Responsibilities:

• Guaranty the efficient and timely processing of all orders (subscriptions and redemptions) received from the Dealing in respect of existing procedures.
• Verify, store all kind of documents (contract notes, statements) and perform a proper follow-up when required.
• Process call backs in a timely manner and raise issues as quickly as possible.
• Validate the payment instructions for subscriptions
• Provide efficient, timely and precise responses to all inquiries raised by external counterparties and internal departments.
• Ensure polyvalence and provide required training to new employee.
• As a senior team member display the right behavior and maintain working environment compliant with corporate rules.

Job Requirements:

• Extensive experience in end to end settlement processing.
• Understanding the complexity of the Private Banking systems and controls.
• Complete processes within timeframes set.
• Strong communication and interpersonal skills
• Ability to grasp concepts and processes quickly and accurately

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Assists agents with customer request/problem identification, resolution, escalations, and sales conversations.

• Provides and follows defined procedures to accurately resolve issues, up-sell, and cross-sell.

• Documents troubleshooting/resolution efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.

• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention.

• Develops and maintains knowledge of domain and client-specific products, processes, tools, business environment, incident management, and knowledge management tools/client information systems, and service desk procedures and participate in on-the-job and classroom training and calibration sessions to develop product, industry, and professional skills.

• Acquires and shares information expertise, direction, and goals required for the team to be successful via huddles, mentorship, feedback, coaching, process knowledge tests/assessments, calibrations, and floorwalking guidance to improve performance, customer interactions, sales revenue, resolution, and processes.

• Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings, resolution rates, and sales revenue results.

• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

• Promote client products and services by suggesting additional or alternative products to meet customer's needs and drive sales revenue.

• Perform follow up on incidents with customer to ensure customer satisfaction and resolution.

• Act as the primary knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead.

• Identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction, resolution, and sales.

• Take accountability for effectively handling senior level escalations or customer complaints received via various sources.

• Provide high quality customer service support for resolution of customer problems, issues, requests, and queries received via call, web chat, social media, or email with a professional, knowledgeable, and empathetic approach:

• Provide exceptional customer service, match the customer needs with the best products, transition to value-driven conversations with high integrity, quality and compliance, educate customers to prevent future issues, resolve customer issues, and maintain accurate records.

• Identify opportunities to position the best product and offers to sell or upgrade through effective questioning, account research and navigation, attention to details and free information derived from the tools and conversation.

OTHERS

Project Shift Schedule: Rotation Shift

Project Rest Day: Rotation

Project/Team Location: Cebu Filinvest Cyberzone Tower 2

Job Duties:  Handle L2 escalations and resolve technical/process issues Act as subject matter expert and provide guidance to end-users oordinate with cross-functional teams for issue resolution ocument best practices, solutions, and process improvements.

Job Requirements: ntry level or experience IT/technical support ith analytical and decision-making skills amiliarity with ticketing systems and escalation workflows xcellent communication ability and learner mindset

Education- Bachelor of Science in Information System or related field

TotalEnergies Global Services Philippines is currently recruiting for a Subject Matter Expert (SME).

The SME is expected to perform the following key activities:

• Act as subject matter expert support for TGSP operations team that understands the end-to-end process and particularities, supporting tools and technologies, checking of requirements for team members performing this process
• Provide subject matter expertise on TGSP projects, following standard methodologies and RACI, while proactively communicating and collaborating with stakeholders to ensure timely, accurate deliveries and address potential issues early on.
• Initiate process reviews and liaise with the operations team to identify and recommend improvements, using data analytics and performance metrics for concrete insights.
• Contribute to process documentation and reporting, incorporating feedback loops to continuously improve quality and relevance.
• Interface with TGSP teams to ensure compliance with cross-team accountabilities, fostering a culture of accountability and transparency through regular meetings and clear communication channels.
• Drive process excellence and continuous improvements (efficiency, effectiveness, and automation) by setting specific, measurable goals and tracking progress to enhance internal customer satisfaction and efficiency.
• Involvement in issue investigation and process reviews, using structured problem-solving methodologies like Six Sigma or Lean to ensure root causes are identified and effective corrective and preventive actions are implemented.
• Define, analyze, and report KPIs, business metrics, and SLAs, incorporating regular reviews with stakeholders to ensure alignment with business objectives and make necessary adjustments.
• Identify and manage risks within processes and projects to ensure operational stability and compliance.

QUALIFICATIONS/EXPERIENCE REQUIRED:

• Bachelor's degree in Finance, Accounting, or related field. Professional certifications such as CPA, CMA or equivalent is preferred.
• Minimum of 5 years' experience in related roles, preferably in a Shared Service Center or Business Process Outsourcing environment.
• Amenable to work in BGC, Taguig

Skills:

• Advanced proficiency in Microsoft Excel and other financial analysis tools. Proficiency in using PowerPlatforms (PowerApps, PowerAutomate, PowerBI) is preferred.
• Strong background in ERP systems such as SAP, MBC, or similar is a must.
• Solid project management skills with experience in leading and managing projects. Certification in Lean Six Sigma or Agile methodologies is preferred.
• Experience in change management practices.
• Proficiency in data and process analysis.

Competencies:

• Excellent organizational and time management abilities.
• Ability to mentor and train team members.
• Strong communication skills and ability to connect with various stakeholders.
• Detail/results-oriented with an analytical mindset and strong problem-solving and interpersonal skills.
• Adaptability to changing environments and priorities.
• A strong focus on internal and external customer satisfaction.

Job Types: Full-time, Permanent

Work Location: In person

Innodata Knowledge Services, Inc., a data-engineering company delivering AI solutions to global clients, is currently hiring a full-time Subject Matter Expert (Agentic Complex Engineering and Evaluation).

Key Responsibilities:

• Create complex prompts in your subject domain according to detailed instructions

and guidance.

• Design and implement evaluation rubrics on complex prompts of your creation, and

corresponding model responses

• Provide evaluations and judgements of model responses, based on your domain

knowledge

• Commit to consistent throughput and improvements over the course of the project

Technical & Required Skills

• Strong prompt writing and prompt engineering skills, ideally previous experience in

projects involving prompt engineering and writing.

• Knowledge and experience in writing prompt scoring rubrics

• Strong domain knowledge in one of the following fields:

o STEM (i.e. Chemistry, Biology, Physics, Mathematics)

o Humanities (i.e. History, Literature, Art, Journalism, Philosophy)

o Business (i.e. Economics, Finance, Accounting, Management)

o Eccentric (i.e. Games, Chess, Culinary Art)

• A collaborative mindset with the ability to solve complex technical challenges,

follow guidelines and work independently as needed.

• Exceptional attention to detail and a commitment to delivering high-quality, reliable

AI solutions.

• Passion and curiosity in LLM improvement and data annotations

Qualifications:

• Master's degree or higher in STEM, Humanities, Business or a related field
• Experience with data annotation, especially prompt writing or LLM responses evaluation.
• Fluency in English at an academic level and above, with the ability to read, write, and communicate complex ideas clearly and precisely.

Job Type: Full-time

Pay: Php60, Php90,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: Remote

Innodata Knowledge Services, Inc., a data-engineering company delivering AI solutions to global clients, is currently hiring a full-time Subject Matter Expert (Agentic Complex Engineering and Evaluation).

Key Responsibilities:

• Create complex prompts in your subject domain according to detailed instructions

and guidance.

• Design and implement evaluation rubrics on complex prompts of your creation, and

corresponding model responses

• Provide evaluations and judgements of model responses, based on your domain

knowledge

• Commit to consistent throughput and improvements over the course of the project

Technical & Required Skills

• Strong prompt writing and prompt engineering skills, ideally previous experience in

projects involving prompt engineering and writing.

• Knowledge and experience in writing prompt scoring rubrics

• Strong domain knowledge in one of the following fields:

o STEM (i.e. Chemistry, Biology, Physics, Mathematics)

o Humanities (i.e. History, Literature, Art, Journalism, Philosophy)

o Business (i.e. Economics, Finance, Accounting, Management)

o Eccentric (i.e. Games, Chess, Culinary Art)

• A collaborative mindset with the ability to solve complex technical challenges,

follow guidelines and work independently as needed.

• Exceptional attention to detail and a commitment to delivering high-quality, reliable

AI solutions.

• Passion and curiosity in LLM improvement and data annotations

Qualifications:

• Master's degree or higher in STEM, Humanities, Business or a related field
• Experience with data annotation, especially prompt writing or LLM responses evaluation.
• Fluency in English at an academic level and above, with the ability to read, write, and communicate complex ideas clearly and precisely.

Innodata Knowledge Services, Inc., a data-engineering company delivering AI solutions to global clients, is currently hiring a full-time
Subject Matter Expert (Agentic Complex Engineering and Evaluation).

Key Responsibilities:

• Create complex prompts in your subject domain according to detailed instructions

and guidance.

• Design and implement evaluation rubrics on complex prompts of your creation, and

corresponding model responses

• Provide evaluations and judgements of model responses, based on your domain

knowledge

• Commit to consistent throughput and improvements over the course of the project

Technical & Required Skills

• Strong prompt writing and prompt engineering skills, ideally previous experience in

projects involving prompt engineering and writing.

• Knowledge and experience in writing prompt scoring rubrics

• Strong domain knowledge in one of the following fields:

o STEM (i.e. Chemistry, Biology, Physics, Mathematics)

o Humanities (i.e. History, Literature, Art, Journalism, Philosophy)

o Business (i.e. Economics, Finance, Accounting, Management)

o Eccentric (i.e. Games, Chess, Culinary Art)

• A collaborative mindset with the ability to solve complex technical challenges,

follow guidelines and work independently as needed.

• Exceptional attention to detail and a commitment to delivering high-quality, reliable

AI solutions.

• Passion and curiosity in LLM improvement and data annotations

Qualifications:

• Master's degree or higher in STEM, Humanities, Business or a related field
• Experience with data annotation, especially prompt writing or LLM responses evaluation.
• Fluency in English at an academic level and above, with the ability to read, write, and communicate complex ideas clearly and precisely.

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Subject Matter Expert to lead assessments, workshops, and process improvement projects that enhance client operations. You'll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior stakeholders. This role is ideal for WFM experts ready to move from hands-on scheduling or forecasting into a client-facing, strategic consulting role.

You will provide the best service to our partner brands by performing these tasks:

• Lead discovery workshops and current-state assessments with client stakeholders
• Analyze WFM processes, data, and methodologies to identify improvement opportunities
• Design target-state workflows, governance frameworks, and implementation roadmaps
• Partner with Project Leads and Data Analysts to define KPIs, reporting, and deliverables
• Facilitate training and knowledge transfer to support client adoption of new tools
• Provide ongoing advisory support during automation or transformation initiatives
• Ensure WFM outputs align with business KPIs such as SL, AHT, CSAT, and cost-to-serve
• Contribute to process documentation and WFM standardization initiatives

Who are we looking for?

• Bachelor's degree in Business, Statistics, Industrial Engineering, or related field
• At least 5 years of experience in Workforce Management (WFM) within BPO or contact center operations
• Strong understanding of forecasting, capacity planning, scheduling, and real-time management
• Advanced knowledge of contact center metrics and their impact on business outcomes
• Experience analyzing and redesigning WFM processes and implementing best practices
• Skilled communicator able to facilitate workshops, present insights, and influence stakeholders
• Hands-on experience with WFO tools (IEX, Calabrio, eWFM, or similar)
• Proficiency with reporting and visualization tools (Power BI, Tableau, or similar)
• Collaborative mindset — able to work closely with data teams and client managers
• Exposure to automation, AI, or analytics-driven WFM transformation initiatives
• Excellent documentation, presentation, and problem-solving skills

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks

Employer questionsYour application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Subject Matter Expert?
• Have you worked in a call centre before?
• Which of the following Customer Relationship Management (CRM) systems do you have experience using?
• How many years of project management experience do you have?

Job Types: Full-time, Permanent

Pay: Php100, Php120,000.00 per month

Benefits:

• Gym membership
• Health insurance
• Life insurance
• Paid training
• Staff meals provided

Work Location: In person

Be a part of our fast-growing team and unchain all the possibilities

What is your mission?

We are looking for a Subject Matter Expert to lead assessments, workshops, and process improvement projects that enhance client operations. You'll design target-state WFM models, support transformation initiatives, and serve as a trusted advisor to senior stakeholders. This role is ideal for WFM experts ready to move from hands-on scheduling or forecasting into a client-facing, strategic consulting role.

You will provide the best service to our partner brands by performing these tasks:

• Lead discovery workshops and current-state assessments with client stakeholders
• Analyze WFM processes, data, and methodologies to identify improvement opportunities
• Design target-state workflows, governance frameworks, and implementation roadmaps
• Partner with Project Leads and Data Analysts to define KPIs, reporting, and deliverables
• Facilitate training and knowledge transfer to support client adoption of new tools
• Provide ongoing advisory support during automation or transformation initiatives
• Ensure WFM outputs align with business KPIs such as SL, AHT, CSAT, and cost-to-serve
• Contribute to process documentation and WFM standardization initiatives

Who are we looking for?

• Bachelor's degree in Business, Statistics, Industrial Engineering, or related field
• At least 5 years of experience in Workforce Management (WFM) within BPO or contact center operations
• Strong understanding of forecasting, capacity planning, scheduling, and real-time management
• Advanced knowledge of contact center metrics and their impact on business outcomes
• Experience analyzing and redesigning WFM processes and implementing best practices
• Skilled communicator able to facilitate workshops, present insights, and influence stakeholders
• Hands-on experience with WFO tools (IEX, Calabrio, eWFM, or similar)
• Proficiency with reporting and visualization tools (Power BI, Tableau, or similar)
• Collaborative mindset — able to work closely with data teams and client managers
• Exposure to automation, AI, or analytics-driven WFM transformation initiatives
• Excellent documentation, presentation, and problem-solving skills

Company Perks:

• Above-industry salary package and incentives
• Comprehensive HMO benefits and life insurance from day 1
• Free learning and development courses for your personal and career growth
• Dynamic company events
• Opportunities for promotion
• Free meals and snacks

Job Types: Full-time, Permanent

Pay: Up to Php120,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Workforce Management: 5 years (Required)
• Power BI / Tableau: 3 years (Preferred)
• WFO tools: 3 years (Required)

Work Location: In person