4 Subject Matter Experts jobs in the Philippines

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
Required Technical Expertise:
* Experience of 7+ years of experience in Finance domain and preferably in a BPO environment
* Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
* Prior Exposure in having implement ERP or tools in F&A environment
* Ability to exponent and engage multiple customers across the globe and handle critical issues
* Focus on implementation - essential for delivery as per SLAs/ SOW
* Extensive Experience in Maturity Assessment Process
* Prior exposure to Solutions and Process Transition/Migration
**Preferred technical and professional experience**
Preferred Technical Expertise:
- Graduate of any Finance or Business course.
- Proven experience in end to end Order to Cash process.
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
> Prior Exposure on ERP or tools in F&A environment
> Ability to exponent and engage multiple customers across the globe and handle critical issues
> Focus on implementation - essential for delivery as per SLAs/ SOW
> Ability to create and present dashboard and prepare data analysis to be used for decision making
> Excellent Communicator to Clients and to Team
Preferred Technical Skills:
> Proven experience in end to end Records to Analyze process. In depth process knowledge in central finance reporting, management reporting and reports
> Ability to influence people internal/external customers, Operations and Finance partners
> Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
> Intuitive individual with an ability to manage change and proven time management
> Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
> Up-to-date technical knowledge by attending educational workshops, reviewing publications
> With at least 7 years of managerial experience and with deep understanding of RTA Operations in the BPO environment
> Experience in managing more than 50 headcounts in a multi-functional team or department.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

The North American Controls Center of Excellence ("Controls CoE") is a customer-focused team that provides professional, expert advice to senior management in their execution of an effective internal control strategy. The North American Controls CoE plays a key role in financial control oversight, and supports various projects and initiatives to develop, enhance and monitor internal control programs. Reporting to the Manager Control Programs, the Control Analyst will execute control consulting projects, support external audits and regulatory examinations of the business, and manage the closure process for previously identified gaps in internal control. In doing so, the candidate will have an opportunity to work with business leaders to improve the efficiency and effectiveness of internal controls and related processes. Candidate will work periodically directly with external third-party stakeholders and support required audit substantive requirements. As a result, this role is best suited to an internal control professional with strong relationship management, customer service, communication and influencing skills.
**Position Responsibilities:**
+ Use appropriate judgment in dealing with unexpected issues and requests, demonstrating an ability to prioritize work.
+ Play a role as part of the Controls CoE in achieving the goals of process improvement and best practices of internal controls and support team members to ensure timely and effective implementation of change initiatives.
+ Participate in discussions, ask questions, and ensure understanding of issues before proceeding.
+ Identify and recommend best practices, processes, and controls.
+ Demonstrate commitment towards continuously updating knowledge and skills while incorporating feedback.
+ Assist in the day to day supervision of CPA Development Program participant as it relates to relevant work.
+ Build effective relationships and establish a high level of credibility with business unit contacts and external auditors
+ Identify and recommend opportunities to refine Controls CoE service offerings
+ Identify and escalate any customer service issues received from customers
+ Schedule and participate in process walkthrough meetings with business leaders
+ Obtain or prepare relevant process and control documentation (risk matrices, flow charts and/or narratives), as necessary
+ Identify and assess inherent risks and related key controls
+ Identify, document, and evaluate internal controls gaps
+ Draft reports that accurately and concisely present findings, including practical and well-supported recommendations to improve internal controls
+ Identify and escalate scope, schedule, cost or quality issues to the Manager/Director
+ Participate in meetings to discuss findings with business leaders
+ Work with auditors and regulatory examiners to understand the scope of testing required and its impact on the business; identify any opportunities to streamline the testing approach and reduce business effort
+ Coordinate meetings/contacts involving auditors, regulatory examiners and the business (i.e. information gathering, walkthrough validation, and test sample collection)
+ Coordinate the delivery of relevant information and audit evidence to auditors and regulatory examiners
+ Identify and escalate any scope, schedule, cost or quality issues to the Manager/Director
+ Provide senior business leaders with insightful analysis of options available to address auditor issues and recommendations
+ As requested, advise business areas regarding audit scoping options, available sources of evidence, draft findings and management action plans
**Required Qualifications:**
+ CPA designation preferred with 5+ years of relevant experience in progressive accounting roles
+ Proven knowledge and experience from an internal/external audit role
+ Excellent oral and written communication skills with influencing and negotiation abilities
+ Proficient with MS Office (Word, Excel, Access, PowerPoint)
+ Process analysis and documentation skills, including flow charting
**Preferred Qualifications:**
+ Experience applying the COSO framework to internal control assessments
+ Self-starter with the ability to work independently, particularly in the area of using sound, independent judgment, problem-solving, organizing, planning and analytical skills.
+ Knowledge of life and health insurance industry
+ Public accounting experience
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido