Explore numerous help desk job opportunities. These roles are vital for providing technical assistance and support to customers and employees. Job duties often include troubleshooting 4 Help Desk jobs in the Philippines
Help Desk Representative
NCR Atleos
Posted 18 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
0
I.T Help Desk (Dayshift)
Cebu, Cebu
Tuburan Global Support BPO Incorporated
Posted 3 days ago
Job Viewed
Job Description
IT Help Desk Support (Day Shift) – Cebu City
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
We’re Hiring! br>Join our growing team at TGS as an IT Help Desk Support Specialist and be part of a company that values innovation, learning, and people-first support. This is a day shift role based in Cebu City.
Role Overview
The IT Help Desk Support Specialist plays a key role in delivering technical assistance, managing user accounts, and maintaining systems across our Microsoft 365 environment. You’ll provide hands-on support to end users, handle onboarding/offboarding, and ensure our IT assets and tools are well-managed and documented. < r>
Key Responsibilities
End User Support
Provide day-to-day support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Office apps).
Troubleshoot and resolve issues on Windows 10/11 and macOS systems.
Manage support tickets via Jira Service Desk.
Escalate and follow up on complex issues with users.
Microsoft 365 Administration
Assist in managing Microsoft 365 Admin Center and Entra ID (Exchange, SharePoint, Teams, OneDrive).
Support basic Intune and MDM-related tasks (e.g., device registration, policy syncing).
Onboarding & Offboarding
Set up new user accounts, licenses, shared resources, and access configurations.
Securely decommission access and archive data for offboarding.
Asset & Application Support
Support software installations, updates, and SaaS tool access.
Maintain IT asset inventory and assist in hardware allocation.
Documentation & Innovation
Contribute to internal knowledge bases and create clear documentation.
Provide insights to enhance IT processes and reduce recurring issues.
Qualifications
1–2 years in an IT support or system administration role. < r>
Proficiency in Microsoft 365 Admin Center, Teams, SharePoint, and Exchange Online.
Strong familiarity with both Windows and macOS operating systems.
Experience using Jira Service Desk or other ITSM tools.
Understanding of cloud-first environments and SaaS platforms.
Preferred Qualifications (Not Required but a Plus)
Exposure to Microsoft Intune or MDM tools (Jamf, etc.).
Microsoft 365 certifications (e.g., MS-900, MD-102) or willingness to obtain.
Skills & Attributes
Positive, helpful, and solutions-focused mindset.
Strong communication skills with both technical and non-technical users.
Excellent organizational and time-management abilities.
A passion for continuous learning and exploring new technologies.
Self-starter who can work independently and prioritize effectively.
Location: Cebu City
Schedule: Day Shift
This advertiser has chosen not to accept applicants from your region.
1
IT Help Desk Associate
Manila, Metropolitan Manila
BroadPath Healthcare Solutions
Posted 4 days ago
Job Viewed
Job Description
**Overview**
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
The **IT Help Desk Associate** represents BroadPath IT and BroadPath as a whole. Your fellow BroadPathers and BroadPath customers will call upon you to help them though an issue, request, or to reach the right person in the organization. Our workforce primarily works from home; therefore, you will need to be adept at providing remote IT support.
If you enjoy challenges and interacting with people, this position may be for you!
**Responsibilities**
+ Provides first level frontline IT support from phone, email, portal and chat or in-person
+ Responsible in IT Support ticket creation following set guidelines, and required documentation
+ Performs ticket triaging which involves categorizing and managing support ticket's priority based on urgency and impact
+ Responsible in assigning IT tickets to responsible IT groups based on ticket category
+ Performing remote troubleshooting through diagnostic techniques and pertinent questions
+ Determines the most effective solution based on the issue and details provided
+ Responsible in directing unresolved issues to the next level of support personnel
+ Provides accurate information on IT products or services
+ Accurately and completely documenting tickets by following defined guidelines
+ Conducting follow-up tasks and updating customer status and information
+ Handles IT Support calls, emails, chats in a calm, respectful, assertive and timely manner
+ Resolves tickets within SLA
+ Amenable to work on a shifting schedule day or night on weekdays, weekends and holidays
+ Will support BroadPath Onboarding
+ Needs to have Internet download speed of 25Mpbs and upload speed of 10Mbps
+ Amenable to work remotely if required
**Qualifications**
+ 1-2 years of IT Support experience
Preferred Experience
+ Customer service skills
+ English communication skills both in writing and voice support
+ Problem Solving
+ Willingness to Learn
+ Time Management
+ Microsoft Windows OS, Office Suite, 365 Admin Center, Teams, SharePoint, Azure, and Active Directory
+ ITSM, SysAid
+ TeamViewer
+ Avaya One X, Five9, Genesys PureCloud, Amazon Connect, Nextiva, InContact
+ Basic laptop/desktop diagnostics
+ Basic network and connectivity
**Diversity Statement**
_At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!_
_Equal Employment Opportunity/Disability/Veterans_
_If you need accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process_
_BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law._
_Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location._
This advertiser has chosen not to accept applicants from your region.
2
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 17 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
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