2,814 IT Support Specialist jobs in the Philippines

Position Overview

The Desktop Support Specialist will provide technical assistance and day-to-day support for end-users across Vimenture's global operations. This role involves troubleshooting hardware, software, account access, and network issues, ensuring smooth IT operations, and maintaining a secure and efficient desktop environment.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, applications, and hardware.
• Troubleshoot and resolve hardware, software, and account-related issues.
• Perform password resets and account unlocks in accordance with IT security policies.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Assist with remote desktop support for employees.
• Monitor system performance and ensure adherence to IT standards and security protocols.
• Document incidents, service requests, and solutions in the ticketing system.
• Collaborate with the IT Infrastructure team to escalate complex issues and support larger projects.
• Provide training and technical guidance to end-users when necessary.
• Maintain an inventory of IT equipment and software licenses.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in desktop or IT support roles.
• Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Experience handling password resets and account management.
• Familiarity with remote desktop tools and ticketing systems.
• Basic networking knowledge (LAN/WAN, VPN, Wi-Fi troubleshooting).
• Excellent problem-solving and customer service skills.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Application Question(s):

• Do you have experience working night shift or graveyard shift?

Experience:

• desktop support: 3 years (Required)

Work Location: Remote

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services. Specializing in talent acquisition and resource supply, we ensure clients have access to top industry professionals. Our commitment to excellence extends beyond software development to assembling the right team for each project.

Role Description

This is a full-time on-site role for a SQL Developer located in Hyderabad. The SQL Developer will be responsible for database development, database design, data modeling, and performing Extract, Transform, Load (ETL) operations. The role also involves using analytical skills to optimize and manage complex databases.

Qualifications

• Database Development and Database Design skills
• Experience with Extract Transform Load (ETL) processes
• Strong Data Modeling and Analytical skills
• Excellent problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Bachelor's degree in Computer Science, Information Technology, or related field
• Experience in the technology or consulting industry is a plus

Functional Responsibilities:

- Provide support for desktop, application, and printer issues escalated from the Service Desk.

- Diagnose and resolve complex hardware, software, and connectivity problems, ensuring

minimal disruption to end-user productivity.

- Perform root-cause analysis and contribute to problem management to prevent recurring

issues.

- Take ownership of escalated tickets in the ticketing system (4me / Xurrent), ensuring timely

updates and accurate resolution documentation.

- Escalate unresolved infrastructure or network issues to Infrastructure team with detailed

analysis and supporting information.

- Leverage the knowledge base and contribute improvements for efficient first-touch

resolutions.

- Work closely with the IT Manager, Infrastructure, and Vendor teams to coordinate actions,

follow-ups, and resolutions.

- Communicate effectively with end users and technical teams to ensure clear expectations and

timely feedback.

- Act as a mentor and escalation point for Level 1 staff, providing guidance on troubleshooting

methods and best practices.

- Support device refresh projects, including laptop and mobile rollouts, ensuring accurate

configuration and deployment via Intune / Autopilot.

- Assist in monitoring device performance and compliance through Microsoft Endpoint

Manager tools.

- Assist in system health monitoring, patch compliance, and endpoint security.

- Coordinate proactive checks and follow up on recurring alerts or incidents.

- Maintain and update knowledge base articles, FAQs, and configuration guides.

- Document root-cause analyses, resolutions, and lessons learned for continuous improvement.

Requirements:

- Minimum 3+ years' experience in IT support, service desk, or desktop support roles

mandatory.

- Previous experience handling desktop escalations or complex end-user issues is mandatory.

- Demonstrated experience with Intune / Autopilot management mandatory.

- Proficiency with 4me / Xurrent or similar ITSM ticketing systems mandatory.

- Strong knowledge of MS Office 365, Active Directory, and Windows operating systems

mandatory.

- Experience in device imaging, deployment, and endpoint security management.

Nice to have:

- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

- Experience with Microsoft SharePoint and Teams administration a plus.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Setup
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client based in Australia specializes in helping businesses build efficient and successful hybrid teams by combining client's current team and offshore talent. With their expertise, they can maximize productivity, enhance collaboration, and achieve cost-effective results.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

IT Desktop Support Specialist

Location:
Remote

Type:
Full-Time Permanent

Salary:
50,000 to 60,000/mo net

Schedule:
Monday through Friday from 8:00 AM to 5:00 PM CST. Hours may vary and include nights, weekends, and holidays.

About the role:

The Support Desk Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide phone support, remote troubleshooting, and administration.

Responsibilities:

Provide technical support and remote help desk services to our clients, escalating when necessary.

Review current systems and make technical/process recommendations for improving efficiency.

Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.

Maintain client documentation.

Stay up to date with relevant state-of-the-art technology, equipment, and/or systems.

Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

Ability to perform in a call center environment.

Supporting multiple companies with end user requests and third-party business applications.

Efficiently communicate with technical and non-technical end users.

Act in accordance with client policies and procedures as set forth in the Employee Handbook.

Perform other related duties as assigned.

Qualifications:

Bachelor's degree and two years of relevant experience; or equivalent combination of education and experience.

Current certifications to include any of the following: MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, N+ or Security+ preferred.

1. Solid understanding of the administration of network operating systems, applications, and services found in a client environment.

2. Proficiency with business collaboration tools such as MS Office applications.

3. Communication – Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization.

4. Commitment – See that tasks are completed from start to finish. Demonstrate thoroughness and commitment. Initiative – Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner, however if you can't resolve it yourself, use resources to find someone who can.

5. Flexibility – Adapt to changes in the work environment. Change approach or method to best fit the situation.

6. Teamwork – Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback.

7. Time Management – Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines.

Advanced World Systems Inc. is hiring a Full time Help Desk Support role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Evening
• Tuesday: Morning, Evening
• Wednesday: Morning, Evening
• Thursday: Morning, Evening
• Friday: Morning, Evening

Command Center/Helpdesk
Job description:
  The Command Center Team is the central point of contact for all support,
troubleshooting & incident management. They are considered the first responders
and ensure issues & escalations are attended to promptly. 
The Command Center team will liaise with the engineering & application
departments to resolve problems or inquiries, both internal and external
customers. It will comprise multiple team shifts to handle the 24/7, including
holidays and weekends operations.
Responsibilities: 
Keep track of the customer queries and resolve the issues as early as
possible. 
Ensure that all alerts, escalations, and issues are attended to, resolved, and
documented timely. 
Stay well-informed of failures, issues, and business readiness of the company
and customers being supported 
Update and monitor the regular daily business readiness tracking 
Regular reporting of the day-to-day issues encountered by internal and
external stakeholders 
Regularly reviewing existing systems and making recommendations for
improvements
Work with a team of technical support engineers and specialists. 
You will be working on a 24/7 shift (including holidays and weekends). 
Team's best practices and methodologies 
Reports directly to the Command Center Engineering Manager of the Platform
Department
with experience in Linux/Windows serves
at least 7 years related experience
willing to work onsite

A7 Recruitment Corporation is hiring a Casual/Temporary Help Desk Support role in Salcedo Village, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₫100,000 - ₫130,000 per month

Work Details:

• Title: Japanese IT Service Desk Level 1
• Job Type: 7-month Project-Based
• Work Setup: 1x a month RTO in Giga Tower, Bridgetowne, QC
• Shift: 8:00AM to 5:00PM MNL

Required Qualifications:

• Minimum 1 year IT Service Desk background
• Experience using ServiceNow
• Experience providing chat and voice support for Japanese and English markets
• Above average communication skills
• Education: Completed at least 2nd year in College

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Pay: Php21, Php30,000.00 per month

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

At Acquire Intelligence
, our mission is to help businesses work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career — Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career — yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900+ promotions given each year
• 2,700+ leadership training courses

A SNAPSHOT OF YOUR ROLE
As a
Help Desk Support Specialist
, you will support internal staff and management in utilizing platforms such as IBMS, Aquira, and Salesforce efficiently. You'll handle front-line queries, troubleshoot system issues, perform system administration, and work closely with various support tiers and vendors to maintain seamless operations.

Your Responsibilities Include

• Responding promptly and accurately to user queries with solutions, workarounds, or training materials
• Performing general system administration tasks including user setup and data maintenance
• Troubleshooting, replicating, and documenting system issues, escalating to Tier 2/3 as needed
• Tracking and managing support tickets using ServiceNow
• Assisting Tier 2/3 support with vendor coordination and reporting tasks
• Maintaining accurate documentation of bugs and resolutions

You'll Also

• Work collaboratively with different team members and departments
• Promote team efficiency and contribute to process improvements
• Communicate regularly with key stakeholders and attend team stand-ups and reviews
• Uphold Occupational Health and Safety (OHS) and Equal Employment Opportunity (EEO) standards

a Bit About You
You'll thrive in this role if you are a service-minded, tech-savvy team player who's great at solving problems and staying organized.

Required Skills & Qualifications

• Experience in help desk or IT support roles
• Ability to follow documented support procedures
• Strong oral and written communication skills
• Excellent customer service skills when dealing with internal and external users
• Ability to innovate and communicate technical ideas effectively
• Professional demeanor and a commitment to high standards of service

Preferred Skills

• Familiarity with IT platforms such as IBMS, Aquira, Salesforce
• Experience using ServiceNow or other ticketing tools
• Capacity to work in a fast-paced and dynamic environment

What Success Looks Like

• Timely resolution of internal support tickets
• Positive feedback from internal users
• Efficient collaboration with technical teams and vendors
• Proactive identification and mitigation of technical issues

What We Value
We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever – Smart questions spark smart solutions
• Entrepreneurial Energy – Think like an owner. Solve like a founder
• Fast with Intent – We move fast and deliver real results
• Laugh and Learn – We don't take ourselves too seriously, just our results

What are you waiting for?
Join the A-Team and experience the A-Life
Join the A-Team and experience the A-Life

Position: Help Desk Support

Location: Makati City

The Help Desk Support will serve as the first point of contact for clients' inquiries and concerns related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance. This role ensures timely resolution, accurate information dissemination, and efficient coordination with providers and internal departments to support employees' needs and enhance overall service satisfaction.

Key Responsibilities

• Assistance & Inquiry Handling
• Respond to queries related to insurance benefits, coverage, eligibility, and claims procedures.
• Provide accurate and timely information regarding Life, HMO/Medical, and Personal Accident insurance policies.
• Guide through claim filing, membership updates, and benefit availment.
• Coordination with Providers & Internal Teams
• Liaise with insurance providers for enrollment, renewals, endorsements, and claim resolutions.
• Escalate unresolved issues to the appropriate department or insurance provider.
• System & Record Management
• Update and maintain employee insurance records in the system.
• Ensure accuracy, confidentiality, and compliance with company policies and data privacy standards.
• Generate reports on insurance utilization, claim trends, and support ticket resolution.
• Process Improvement & Communication
• Provide feedback to improve internal processes related to employee insurance benefits.
• Assist in creating FAQs, guidelines, and communications to educate employees on their insurance benefits.
• Participate in insurance orientations, briefings, or wellness-related programs.

Qualifications

• Bachelor's degree Business Administration, or medical related field.
• At least 1–2 years of experience in help desk, or benefits administration (preferably with insurance handling).
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies and processes.
• Strong communication and interpersonal skills with customer-service orientation.
• Proficient in MS Office and comfortable with HRIS/help desk ticketing systems.
• Detail-oriented, organized, and able to manage multiple tasks in a fast-paced environment.
• Ability to handle sensitive and confidential information with professionalism.

Key Competencies

• Customer Service Orientation
• Problem-Solving and Analytical Thinking
• Attention to Detail and Accuracy
• Team Collaboration and Coordination
• Empathy and Patience in Handling Employee Concerns

Job Types: Full-time, Permanent

Benefits:

• Company events
• Health insurance
• Life insurance
• Promotion to permanent employee

Work Location: In person