1,670 IT Support Specialist jobs in the Philippines

Position Overview

The Desktop Support Specialist will provide technical assistance and day-to-day support for end-users across Vimenture's global operations. This role involves troubleshooting hardware, software, account access, and network issues, ensuring smooth IT operations, and maintaining a secure and efficient desktop environment.

Key Responsibilities

• Provide first- and second-level support for desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems, applications, and hardware.
• Troubleshoot and resolve hardware, software, and account-related issues.
• Perform password resets and account unlocks in accordance with IT security policies.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Assist with remote desktop support for employees.
• Monitor system performance and ensure adherence to IT standards and security protocols.
• Document incidents, service requests, and solutions in the ticketing system.
• Collaborate with the IT Infrastructure team to escalate complex issues and support larger projects.
• Provide training and technical guidance to end-users when necessary.
• Maintain an inventory of IT equipment and software licenses.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in desktop or IT support roles.
• Strong knowledge of Windows 10/11, Microsoft 365, and common business applications.
• Experience handling password resets and account management.
• Familiarity with remote desktop tools and ticketing systems.
• Basic networking knowledge (LAN/WAN, VPN, Wi-Fi troubleshooting).
• Excellent problem-solving and customer service skills.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Ability to work independently in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: From Php25,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Application Question(s):

• Do you have experience working night shift or graveyard shift?

Experience:

• desktop support: 3 years (Required)

Work Location: Remote

Company Description

IByte Technology Solutions goes beyond traditional software development and consulting services. Specializing in talent acquisition and resource supply, we ensure clients have access to top industry professionals. Our commitment to excellence extends beyond software development to assembling the right team for each project.

Role Description

This is a full-time on-site role for a SQL Developer located in Hyderabad. The SQL Developer will be responsible for database development, database design, data modeling, and performing Extract, Transform, Load (ETL) operations. The role also involves using analytical skills to optimize and manage complex databases.

Qualifications

• Database Development and Database Design skills
• Experience with Extract Transform Load (ETL) processes
• Strong Data Modeling and Analytical skills
• Excellent problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment
• Bachelor's degree in Computer Science, Information Technology, or related field
• Experience in the technology or consulting industry is a plus

Job Overview

As our Customer Engagement & Administrative Support Staff, you'll take ownership of Gobblin Club's social media presence while also supporting day-to-day customer service and administrative operations. You'll manage our social platforms (Facebook, Instagram, WhatsApp, and others), engage with our community, and provide professional support to our customers. Additionally, you'll handle essential administrative tasks such as registering new customers, producing invoices, and maintaining accurate records to ensure smooth business operations.

Key Responsibilities

• Manage daily posting, scheduling, and content updates across all social media platforms (Facebook, Instagram, etc.)
• Respond promptly and professionally to customer messages, comments, and inquiries across all platforms
• Register new customers in the system and maintain accurate customer records
• Produce and send invoices; support general billing and administrative processes
• Monitor and track social media engagement, follower growth, and content performance
• Develop and implement strategies to optimise follower growth and increase engagement
• Provide excellent customer service by assisting with bookings, answering questions, and resolving concerns
• Collaborate with the team to brainstorm and create engaging content aligned with our brand and mission
• Stay up to date with social media trends, platform updates, and best practices
• Flag and escalate any sensitive customer issues to management
• Prepare monthly reports on social media and administrative performance metrics and suggest areas for improvement
• Other administrative matters

Requirements

• Previous experience managing business social media accounts (Facebook, Instagram, WhatsApp, etc.)
• Strong written communication skills in English; ability to write friendly, clear, and concise messages
• Customer service and administrative experience (e.g., invoicing, record-keeping, scheduling) preferred
• Organised, detail-oriented, and proactive, with the ability to manage multiple responsibilities
• Familiarity with social media analytics and scheduling tools (e.g., Meta Business Suite, etc.)
• Creative mindset with an eye for engaging content
• Reliable internet connection and ability to work independently from home, with flexible hours (including weekends if needed)

Job Types: Full-time, OJT (On the job training)

Pay: Php26, Php28,595.00 per month

Benefits:

• Pay raise
• Work from home

Education:

• Senior High School (Required)

Experience:

• Customer service: 3 years (Required)

Language:

• english (Required)

Work Location: Remote

Remote Desktop Support Specialist

Job Summary:

The Remote Desktop Support Specialist is responsible for providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies. This role involves troubleshooting, diagnosing, and resolving technical problems remotely, ensuring minimal downtime and optimal performance for users. The specialist will also assist in the setup, configuration, and maintenance of desktop systems and software, as well as provide guidance and training to users as needed.

Key Responsibilities:

1. Technical Support:
   
     - Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
   
     - Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
   
     - Resolve issues related to email, internet connectivity, and other desktop applications.

2. System Configuration and Maintenance:
   
     - Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
   
     - Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
   
     - Monitor system performance and implement solutions to optimize functionality.

3. User Assistance and Training:
   
     - Guide users through step-by-step solutions, either over the phone, via email, or through remote desktop software.
   
     - Provide training and support to users on new software, hardware, and IT policies.
   
     - Create and maintain user documentation and FAQs to assist with common issues.

4. Incident Management:
   
     - Log and track support requests using a ticketing system, ensuring timely resolution and follow-up.
   
     - Escalate complex issues to higher-level support teams or vendors as necessary.
   
     - Maintain detailed records of issues, resolutions, and user interactions.

5. Security and Compliance:
   
     - Ensure all desktop systems comply with company security policies and standards.
   
     - Implement and enforce data security measures, including antivirus software and firewalls.
   
     - Assist in the management of user accounts, permissions, and access controls.

Qualifications:

Education:

 - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Experience:

 - Proven experience in a desktop support or technical support role, preferably in a remote capacity.

 - Familiarity with remote desktop tools and support software (e.g., TeamViewer, Remote Desktop Connection).

Technical Skills:

 - Proficient in Windows and macOS operating systems.

 - Strong knowledge of Microsoft Office Suite and other common desktop applications.

 - Understanding of networking concepts, including TCP/IP, DNS, and DHCP.

 - Experience with Active Directory and user account management.

 - Basic knowledge of hardware components and troubleshooting techniques.

-Soft Skills:

 - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

 - Strong problem-solving and analytical abilities.

 - Ability to work independently and manage time effectively in a remote work environment.

 - Customer-focused with a commitment to providing high-quality support.

Work Environment:

- This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

Position Overview:

As an Investor Relations Support Specialist, you will provide essential administrative support to the Investor Relations Representative, managing day-to-day tasks such as email correspondence, scheduling meetings, and organizing investor files. Additionally, you will play a crucial role in coordinating investor communications, maintaining Salesforce records, and engaging with potential investors through social media channels like LinkedIn.

Key Responsibilities:

• Provide day-to-day administrative support to the Investor Relations Representative.
• Manage and organize the IR representative's email correspondence and sequences.
• Coordinate the preparation and dissemination of offering documents.
• Schedule and coordinate existing investor meetings and touchpoints.
• Manage investor files and records, ensuring accuracy and confidentiality.
• Create account profiles and maintain the investor database.
• Monitor and take notes on investor calls, tracking action items and scoring call quality.
• Build out investor records in Salesforce and manage sales pipeline.
• Engage with potential investors on social media channels, particularly LinkedIn.
• Manage the IR representative's calendar and travel schedule.
• Input investor questions into the tracker for follow-up.
• Comment on relevant LinkedIn posts to engage with the investor community.
• Invite specific connections to webinars and other investor events.

Qualifications:

• Bachelor's degree in Legal Studies, Business Administration, or a related field.
• Previous experience working in a legal environment or administrative role preferred.
• Strong organizational and time management skills
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Attention to detail and ability to maintain confidentiality
• Ability to work independently and collaboratively in a fast-paced environment
• Knowledge of legal billing systems and procedures is a plus
• Familiarity with legal research tools and databases is desirable
• Flexibility and adaptability to changing priorities and deadlines
• Commitment to professionalism and ethical conduct in all aspects of work

Job Type: Full-time

Pay: Php45, Php60,000.00 per month

Benefits:

• Company events
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Ortigas: Reliably commute or planning to relocate before starting work (Required)

Experience:

• legal environment or administrative role: 2 years (Required)
• knowledge of legal billing systems: 2 years (Required)

Work Location: In person

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN CUSTOMER SERVICE OR TECHNICAL SUPPORT***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Position:

We're looking for a motivated, independent, can multitask, and with a strong work ethic Support Specialist. The successful candidate will be part of a shared team that will support a few clients simultaneously by phone, email, and chat.

• Provide customer support by phone, email, and chat in a timely manner.

• Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.

• Be proactive and take initiative in improving work processes.

Requirements:

• Excellent English communication skills: verbal, writing, and reading is a
MUST

• A proven experience in customer support roles for at least 2 years is a
MUST

• Able to learn quickly and multi-task as we are supporting a few clients/accounts simultaneously

• Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support

• Professional work environment: good quality computer, headsets, and stable internet connection.

Nice to have:

•
Experience in supporting point-of-sale systems or property management systems for the hospitality industry

• Experience in eCommerce accounts - with Shopify/WooCommerce/ShipStation

• Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom

Work Schedule:

• This is a full-time position in a work-from-home setup. The team is covering 24/7 support and the length of a shift is 8 hours.

At WeMod, we're on a mission to make gaming more fun. We're building the world's ultimate game companion, where millions of PC gamers discover mind-blowing ways to play their favorite games. Founded with a community-first approach, WeMod has become the go-to destination for gamers seeking safe and seamless ways to enhance their gaming experience.

Our platform unites cutting-edge technology with security, transforming how players interact with games through innovative features like interactive maps and real-time mods. We're not just building software; we're crafting the future of gaming where every player can experience games exactly as they want to. We're creating a new category in gaming technology that will fundamentally change how people play.

Role Overview
Are you passionate about helping fellow gamers and creating exceptional support experiences?

We're seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of WeMod while maintaining our high standards for trust and technical excellence.

Key Responsibilities

• Provide friendly, solution-focused support to our gaming community via email and Discord
• Troubleshoot technical issues related to mods, game compatibility, and platform features
• Collaborate with our testing team to verify and reproduce user-reported technical issues
• Create and update support documentation in our knowledge base
• Gather and share user feedback to help improve our products and services
• Identify user experience gaps and potential improvements based on support interactions
• Maintain response time and quality metrics while delivering personalized support
• Assist in moderating community discussions and maintaining a positive environment
• Identify and escalate complex technical issues or emerging trends

Who You Are

• Active PC gamer with deep understanding of gaming culture and mechanics
• Strong technical troubleshooting skills and problem-solving ability
• Excellent written and verbal communication skills in English
• Experience providing customer support via email, chat, or community platforms
• Ability to explain technical concepts in user-friendly language
• Strong attention to detail and documentation skills
• Self-motivated with excellent time management abilities
• Stable high-speed internet connection

Bonus Points

• Experience with WeMod or similar modding platforms
• Knowledge of common gaming issues and troubleshooting methods
• Experience using support ticket systems and knowledge bases

What we offer

• Competitive compensation
• A flexible work environment that caters to your gaming schedule
• A chance to be part of a passionate community of gamers and creators

How To Apply
Please submit:

• Resume

Join us in creating the ultimate PC gaming companion

WeMod is an equal opportunity employer committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of background.

Hiring Filipino and Philippine-based professionals only

Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).

Visit our website: 

Job Summary:

We're hiring a Support Specialist who's ready to jumpstart or grow their career in customer service. This role is fast-paced and requires someone who can handle phone calls, live chats, and emails simultaneously. The ideal candidate is adaptable, thrives under pressure, and is eager to learn multiple complex processes and protocols unique to our clients. If you're someone who can work independently, communicate effectively with a team, and is motivated by growth opportunities in a remote setup, we'd love to have you onboard

• Work Schedule:  US Hours (EST)
• Work Setup:  Remote | Independent Contractor
• Employment Type:  Full-Time | Long-Term Opportunity
• Fixed Salary: USD 900/ Month
• Perks:  10 PTO days + HMO (after probation)
• Payout:  Semi-Monthly
• Equipment:  Self-Provided

• Minimum of 3 years of experience as a customer support representative with a solid background in handling calls, emails, and chat.
• Strong verbal communication skills in English, with a clear Philippine accent.
• Flexible and able to handle multiple tasks across various customer support channels.
• Ability to thrive in a fast-paced environment, managing stress and challenges effectively.
• Strong team player with the ability to collaborate and communicate openly with colleagues.
• Independent and self-motivated, able to work remotely with minimal supervision.
• Driven to grow professionally and take on new responsibilities.

Who we are

Coefficient is a VC-backed SaaS startup based in the SF Bay Area. We are building a remote-first company with a focus on hiring the best talent regardless of location. Our culture is centered around people who are smart, driven, curious and collaborative. We are embarking on a journey to unleash the power and flexibility of spreadsheets across all of the data in company systems. The founders are serial entrepreneurs whose last startup, Shopular, was backed by Y Combinator and Sequoia and acquired by Rakuten Ebates.

What we do

Coefficient provides a no-code solution that enables business teams to access their company data in real-time directly from their spreadsheets and make it actionable across the organization. Whether their data lives in business applications, databases, data warehouses, or business intelligence solutions, business users can easily work with this data without IT involvement.

Using Coefficient, business teams can be more effective with company data that's connected, automated and performant in the most familiar and flexible analytics product – their spreadsheet. By meeting users where they are, companies can now reduce friction between IT and business teams to drive higher efficiency and growth.

About the job

At Coefficient, we believe that providing the highest quality support is vital to our core product experience. Support Specialists are empathetic, resourceful communicators who not only resolve user issues but also answer questions from our valued users. This individual is always looking for unique and creative ways to help others, tackle problems, and improve future experiences. Due to the fast-paced and evolving business needs, Support Specialists need to be dynamic, self-motivated, and able to multitask between support, documentation, and growing business objectives.

*Responsibilities *

• Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging.
• Investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders. This includes collaborating across teams to escalate issues as necessary.
• Navigate ambiguity in one-off issues to deliver exceptional outcomes.
• Diagnose problems and propose possible solutions for the short- and long-term.
• Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends.
• Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations.

*Basic Qualifications *

• Minimum 4+ years of SaaS customer support experience.
• Must have an intermediate/advanced level knowledge of Google Sheets or Excel.
• Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways.
• Strong written and verbal communication skills - You are an effective communicator and listener, and you adapt easily to varied communication methods.
• Collaboration - You value teamwork and contribute to a synergistic work environment where people learn from one another.
• Strategic problem solving - You can leverage multiple resources to inform and support critical decisions.
• Excellent organization - You effectively prioritize work to target the highest-impact issues first.
• Optimism - You are motivated by a challenge, and you approach problems with a positive attitude.
• Ability to remain calm under pressure -- You troubleshoot problems and find speedy resolutions in high-pressure, time-sensitive situations.
• Desire to learn - You're a highly motivated self-starter with an eagerness to learn and grow, and you are receptive to feedback.
• Experience with Zendesk, SQL, Salesforce, HubSpot, are a plus

*Preferred Qualifications *

• Bachelor's Degree in Business, Communications, English, or Journalism.
• Support experiences in a high-volume environment, such as service industries, retail, or hospitality.

The working hours for this role will be 10:00pm-7:00am Manila Time (7:00am-4:00pm Pacific Time) to overlap with the hiring manager