569 Help Desk Technician jobs in the Philippines
Help Desk Technician
Posted today
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Job Description
- Flexibility to work a variety of shifts with mínimal notice
- Available to work regular overtime
- Detail-oriented in order to keep detailed notes on tickets
- Highly organized to keep helpdesk tickets in order
- Ability to diagnose and resolve basic computer technical issues
- Experience working in a help desk environment is a plus
- An Associate's degree in computer science or related field.
- Strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent communication and interpersonal skills.
- An openness to learning new technologies.
**Responsibilities for Help Desk Technician**
- Manage Help Desk tickets in a timely manner
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer-reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes, and repair computer hardware and software
- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Follow-up with customers to ensure issues are resolved
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid training
Schedule:
- 8 hour shift
Supplemental Pay:
- Performance bonus
Customer Service & Technical Support - Spanish
Posted 18 days ago
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Customer Service & Technical Support - Spanish
Dedicated Customer Support Specialist with Technical Expertise, Committed to Outstanding Service through Effective Communication, Problem Solving, and a Positive Attitude. Apply Now!
Overview
We are seeking highly motivated Customer Service and Technical Support Specialists with a technical background to join our team. The ideal candidate should possess excellent Spanish communication and customer service skills, along with strong problem-solving abilities and a passion for delivering exceptional service. This role requires active listening, patience, tenacity, and adaptability to effectively address customers' concerns and provide timely solutions. A positive attitude is essential to foster a productive and customer-focused environment. If you are looking to apply your technical expertise in a dynamic and supportive team, we encourage you to apply now!
Key Responsibilities
Provide exceptional customer support, resolving technical issues related to products or services in the Latin American region.
Demonstrate strong problem-solving skills to troubleshoot and resolve customer concerns efficiently.
Listen actively to customers, ensuring a clear understanding of their issues and offering appropriate solutions.
Handle customer inquiries with patience and professionalism, maintaining a positive and helpful attitude.
Adapt to varying customer needs, offering tailored solutions and suggestions based on technical knowledge.
Collaborate with internal teams to ensure timely resolution of escalated issues and improve service delivery.
Maintain up-to-date knowledge of products, services, and technical updates to provide accurate assistance.
Track and document customer interactions and resolutions to ensure effective follow-up and issue resolution.
Uphold customer satisfaction by offering clear communication and ensuring quality service at all times.
Continuously improve personal performance through feedback and training opportunities.
RequirementsQualifications
Excellent Spanish communication skills, both verbal and written, with a customer-centric approach
Proven experience in customer service and technical support roles, with a focus on resolving technical issues and providing exceptional service.
Strong troubleshooting skills and the ability to diagnose and resolve technical problems efficiently.
In-depth understanding of technical systems, software, or hardware, and the ability to convey technical information to non-technical customers.
Ability to handle escalated issues, manage conflict, and provide effective resolutions in a calm and professional manner.
Experience using customer service software, ticketing systems, and technical tools to track, manage, and resolve customer concerns.
Strong problem-solving abilities with a focus on delivering quick and accurate solutions.
Active listening skills, with the ability to understand customer needs and provide tailored solutions.
Patience, adaptability, and a positive attitude when dealing with challenging or complex customer interactions.
Ability to work under pressure and meet service level agreements while maintaining a high standard of service.
Proficiency in using Microsoft Office Suite (Excel, Word, Outlook) and other relevant tools.
Ability to work both independently and collaboratively in a fast-paced, team-oriented environment.
Skilled in using support tools like Zendesk or Freshdesk, with strong ticketing and escalation management.
BenefitsBenefits
Healthy, conducive work environment (Great Place to WorkTM – Certified three years in a row!)
Competitive salary
16 leave credits + all client-based holidays
De Minimis/ Allowances (Upon regularization)
HMO coverage + dependent
Lots of opportunities to enhance your skills, acquire new experiences, work among experts, and grow your career.
Exposure to world-class, high-level management from local and international direct supervisors.
Customer Service
Posted today
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MASSIVE HIRING!
UP TO PHP 25,500 SALARY + INCENTIVES, BENEFITS AND OTHER PERKS!
QUALIFICATIONS:
- AT LEAST HIGH SCHOOL GRADUATE, 6 MONTHS BPO EXPERIENCE
- AT LEAST 2ND YEAR IN COLLEGE WITH OR WITHOUT EXPERIENCE
- FRESH GRADUATES ARE HIGHLY ENCOURAGED TO APPLY
- GOOD COMMUNICATION SKILLS BOTH ORAL AND WRITTEN
- COMPUTER LITERATE
- WILLING TO BE ASSIGNED AT PASIG CITY
- CAN START ASAP
**APPLY NOW AND GET YOUR JOB OFFER RIGHT AWAY!**
**Job Types**: Full-time, Permanent
**Salary**: Php18,000.00 - Php25,500.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
Application Question(s):
- Are you willing to work onsite?
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Customer Service
Posted today
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Job Description
UP TO 25K SALARY! UP TO 20K SIGN-ON BONUS!
QUALIFICATIONS:
- AT LEAST HIGH SCHOOL GRADUATE WITH AT LEAST 6 MONTHS BPO EXPERIENCE
- COLLEGE LEVEL/GRADUATE WITH OR WITHOUT EXPERIENCE
- GOOD COMMUNICATION SKILLS
- POSITIVE ATTITUDE TOWARD WORK
- CAN WORK ONSITE AT PASIG CITY
- CA START ASAP!
**APPLY NOW AND GET HIRED NOW THE SPOT!**
**Salary**: Php18,000.00 - Php25,000.00 per month
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
Customer Service Representative
Posted 5 days ago
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Job Description
br>To qualify, you must be:
• At least Senior High School graduate < r>• At least 6 months BPO experience < r>• Average to good English speaker/communicator < r>• Able to start ASAP < r>
1-DAY VIRTUAL PROCESS! APPLY TODAY!
Customer Service Representative
Posted today
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Wells Fargo is seeking a Customer Service Representative who will provide frontline voice customer service for Wells Fargo checking and savings account holders.
We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
**In this role, you will:**
+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees
+ Interact with team on basic information, plus internal or external customers
**Required Qualifications:**
+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
**Desired Qualifications:**
+ 6+ months of experience in banking and financial services or equivalent is preferred but not required.
+ Successful completion of at least two years of college education in any field of study, at either the undergraduate or graduate level.
**Job Expectations:**
+ Must be amenable to working in shifting schedules, including graveyard shifts, weekends, and holidays.
+ Must be open to split rest days or non-consecutive days off.
+ Must be amenable to onsite work; office is located in McKinley, Taguig City.
+ Must be willing to support a pure voice process and take inbound and/or outbound calls.
+ Must be able to attend full duration of required training period.
+ Ability to work additional hours as needed.
**Posting End Date:**
2 Dec 2025
**_*Job posting may come down early due to volume of applicants._**
**We Value Equal Opportunity**
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
**Applicants with Disabilities**
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo ( .
**Drug and Alcohol Policy**
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy ( to learn more.
**Wells Fargo Recruitment and Hiring Requirements:**
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
**Req Number:** R-
Customer Service Specialist
Posted 1 day ago
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Job Description
Requisition ID: 45325
Job Location(s):
Manila, PH
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Function: Sales
Work Location Type: Hybrid
**The Impact You'll Make**
Join our Sales & Customer Service Focus Team to deliver exceptional customer experiences and drive operational excellence. You'll be the key link between our customers and internal teams, ensuring smooth order processing, proactive communication, and high satisfaction.
**What You'll Be Doing**
+ Manage customer orders from entry to delivery, ensuring accuracy and timely follow-up.
+ Serve as the primary contact for inquiries on orders, pricing, logistics, and invoicing.
+ Collaborate with Sales, Tech Support, and Fulfillment to deliver tailored solutions.
+ Handle customer communications with professionalism and efficiency.
+ Support team goals and contribute to achieving KPIs and customer satisfaction.
+ Perform additional duties as assigned by leadership.
**What We're Looking For**
+ Degree/Diploma in Business or related field.
+ 1-2 years of customer service experience in a cross-functional environment.
+ Proficient in SAP (Sales & Distribution) and Salesforce.
+ Strong understanding of supply chain processes.
+ Excellent communication and relationship-building skills.
+ Self-motivated, organized, and culturally adaptable.
**What You'll Get from Us**
1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about-we think they're pretty great.
**Ready to Make a Difference?**
If this role excites you, we'd love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
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Customer Service Manager
Posted 1 day ago
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The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan
Analyst, Customer Service
Posted 2 days ago
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Job Description
**Country:**
Philippines
**Location:**
Lot 18 3rd Street, First Philippine Industrial Park, Tanauan City, Batangas, Philippines
**Position Role Type:**
Unspecified
**Job Responsibilities**
**Manage and act as primary point of contact for all intercompany orders to Galley Inserts**
**Enter and/or update sales order in SAP as needed**
**Ensure that order details are correct including part numbers, quantity and pricing**
**Collaborate with Planning and ImpEx team on requirements and ship dates**
**Update order's ship date in BSP on timely manner**
**Respond promptly to inquiries related to order status, pricing, delivery, cancelation and returns.**
**Provide daily and monthly reports to support on time delivery.**
**Keep records of customer interactions and process customer accounts**
**Meet personal/customer service team targets (KPI)**
**Ensure compliance with company policies and internal process**
**Perform other duties as required by departmental procedures**
**Qualifications**
**Bachelor's degree in Business Administration, Business Management, or a related field**
**3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role**
**Customer oriented and committed to provide excellent customer service**
**Strong attention to detail and organizational skills.**
**Strong numerical, written, and verbal communication and reasoning skills.**
**Ability to work effectively with cross functional team**
**Ability to multi-task, prioritize, and manage time effectively**
**Have high regard to professional etiquette towards customers and organization**
**Experience resolving customer complaints.**
**MS Excel and PowerPoint proficient**
**Experience using SAP ERP system is a plus but not required**
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
We make modern flight possible for millions of travelers and our military every second. Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems or creating a positive in-flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Customer Service Representative
Posted 2 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.