5,957 Help Desk Technician jobs in the Philippines

Experience

● Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting, among others.

● Exposure in technical set-up, configuration, and maintenance of different applications, network environments, software tools an advantage.

● Exposure in dealing and talking with end customers.

1. Help Desk Task Proficiency

a. Knowledgeable in MS Office Applications.

b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);

c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);

d. Monitor assigned task(s) including the scheduled reports globally.

e. Able to provide courteous and quick response to customers asking help via phone, email, remote access, or onsite support.

f. Has the willingness to find answers to all questions addressed to them.

g. Ability to familiarize themselves with the research and information resources and knowledge bases at hand.

h. Ready to research questions using a variety of manuals and resources, and to work with other Help Desk Support Engineers and IT colleagues in answering any customer's question.

i. Shows eagerness to learn as one progress in the field and as one is faced with new questions and situations.

Join our client's team as a
Help Desk Technician (Level 1–2)
and deliver exceptional technical support in a fast-paced, fully remote environment If you're skilled in Windows troubleshooting, networking, and customer service—and love solving complex issues with precision—this role is perfect for you. Bring your technical expertise, independence, and professionalism to a team that values reliability, innovation, and proactive problem-solving. Apply today and help ensure seamless IT operations that keep business running efficiently

Job Highlights

• Hourly Rate:
  USD 6, the equivalent in your local currency
• Paid Hours per Week:
  40 Hours
• Schedule:
  Monday to Friday, 9:00 AM – 5:00 PM Sydney Time | Client Timezone: Sydney, Australia (AEDT/AEST)
• Work Arrangement:
  Work from home
• Contract:
  Independent Contracto
  r

Side note:
Since this is a permanent work-from-home position and an "Independent Contractor" arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process
.

Responsibilities

• Act as the first point of contact for IT support across 50+ remote business locations
• Manage and resolve Level 1 & Level 2 technical support tickets
• Provide phone-based troubleshooting and clear technical guidance to users
• Diagnose and resolve issues using remote desktop tools
• Maintain accurate documentation and update internal knowledge bases
• Handle approximately 60 support tickets weekly with a focus on quality resolution
• Communicate complex technical solutions in simple, user-friendly terms
• Support users experiencing connectivity or system access issues
• Collaborate with IT management during daily check-ins while working autonomously

Requirements

• Proven experience with Windows OS and advanced troubleshooting
• Solid understanding of networking concepts and remote connectivity
• Strong verbal communication and customer service skills
• Previous experience in IT help desk or technical support roles
• Ability to work independently with minimal supervision
• Must have a Windows-based computer (Mac systems not supported)
• IT certifications or formal technical training preferred
• Microsoft certifications highly valued
• Experience with ticketing systems and documentation best practices

Independent Contractor Perks

• HMO Coverage for eligible locations
• Permanent work-from-home
• Immediate hiring

ZR_28314_JOB

Reminder:

Kindly apply directly to the link provided; you will be redirected to BruntWork's Career Site. Complete the initial requirements, including the voice recording, pre-screening assessment, and technical check of your computer/device.

WORK SCHEDULE:

Helpdesk Technician

Monday-Friday 6 am-3 pm MST (Manila time: 8 pm-5 am)

Remote (Work from home)

Helpdesk Technicians play a pivotal role in delivering exceptional service to our Managed Agreement clients by utilizing client's comprehensive technology stack. They adhere to established processes and procedures while actively contributing to the creation and maintenance of documentation for common issues, thereby streamlining recurring tasks. In addition to assisting in ticket scheduling and responding to phone and chat support requests, Technicians are responsible for diligently following up with end users and ensuring the resolution of all tickets. They are also skilled at identifying requests that fall outside the scope of existing agreements and taking appropriate action

Basic Functions:

•Efficiently managing and resolving trouble tickets

•Facilitating effective communication with both internal teams and clients

•Offering responsive chat and phone support

•Independently coordinating their own schedules

•Maintaining meticulous document and file management

•Conducting quality assurance checks on completed tickets

•Educating and encouraging clients to adhere to best practices

•Proactively addressing ongoing issues and ensuring their resolution

Additional Duties and Responsibilities:

•Providing valuable remote assistance to on-site technicians

•Identifying opportunities for process improvement and actively participating in their development

•Collaborating seamlessly within and across teams to ensure the swift resolution of issues and the completion of root cause analyses

•Rigorously testing solutions to prevent recurring issues and avoid short-term "band-aid" fixes

•Offering informed product recommendations from within our technology stack

•Recognizing out-of-scope (OOS) opportunities and furnishing comprehensive information required for successful project execution

Knowledge, Skills, and/or Abilities Required:

•Hardware and Software Expertise: Proficient in the installation, configuration, and troubleshooting of hardware and software.

•Technical Troubleshooting: Exceptional problem-solving skills in technical scenarios.

•Effective Communication: Ability for collaboration with cross-functional teams and clients.

•Detail Orientation: Meticulous attention to detail in documentation, system changes, and ticket notes.

•Time Management: Effective multitasking and task prioritization.

•Adaptability: Ability to stay current with evolving IT technologies and industry trends.

•Fast-Paced Environment: Capability to excel in dynamic, fast-paced work settings.

•Interpersonal Skills: Strong interpersonal abilities for teamwork and client interactions.

•Continuous Learning: Willingness to acquire new skills and expand technical expertise.

•Customer-Centric Approach: Focused on delivering exceptional service and support.

•Analytical Thinking: Aptitude for diagnosing and resolving complex technical issues.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Role Summary
Our client is seeking an experienced Tier 2 Help Desk Technician who thrives in dynamic environments and excels at solving complex problems without relying on scripts or step-by-step guides. This role requires strong analytical thinking, adaptability, and the ability to guide customers through technical challenges with confidence.

WORK SCHEDULE:
7:00 AM – 4:00 PM Pacific Daylight Time (10:00 PM – 7:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE:
Full Time

WORK ARRANGEMENT:
Remote

Essential Functions

• Provide timely resolution of customer issues, ensuring satisfaction remains above 90%
• Troubleshoot and resolve issues with workstations, servers, networks, and software without reliance on predefined scripts
• Navigate ambiguous problems by applying strong diagnostic skills and technical knowledge
• Modify configurations, utilities, software, and system settings to optimize performance
• Onboard new users into systems and configure workstations/software
• Install, maintain, and troubleshoot Windows and Mac desktop and server operating systems
• Field support requests via phone, email, and ticketing system, documenting and monitoring all requests
• Manage and troubleshoot network and server issues (DNS, DHCP, VPN, TCP/IP)
• Support IT projects and third-party software implementations
• Maintain accurate inventory of equipment, software, and licenses
• Mentor junior team members and contribute to overall process improvement
• Obtain required certifications within 6 months

Qualifications

• A bachelor's degree in the related field is preferred
• 5+ years of Help Desk or technical support experience
• Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP)
• Hands-on experience with Windows Server, Active Directory, and desktop OS (Windows 7–11)
• Proficiency with Microsoft Office and Office 365 in a business environment
• Ability to independently research and find solutions using Google, forums, and AI tools
• Exceptional problem-solving and troubleshooting skills with the ability to work unscripted
• Strong customer service mindset with excellent communication skills
• Proficiency with AI tools to augment workflow and troubleshooting

Company Description

BROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT infrastructure through assessments and audits, improving operational efficiency and IT management effectiveness. With over 2,500 skilled IT professionals, our Service Command Center and Network Operation Center manage 1,500+ certified engineers addressing IT requests, incidents, and system alerts for over 600,000 system sets globally. As part of our expansion, we have established new service centers in Poland, USA, Malaysia, and Thailand in 2024, with more planned for 2025.

Role Description

We have multiple openings for IT helpdesk Level1 & Level 2 positions along with Team lead/Supervisor positions as well on contract for KL ,Malaysia location. in Manila for an Information Technology Help Desk Technician L1/L2/Team Lead. The role involves providing technical support, troubleshooting and resolving hardware and software issues, managing IT requests, and ensuring timely response to system alerts. The successful candidate will coordinate with other IT teams, document resolutions, and contribute to continuous improvement initiatives.

Location: KL ,Malaysia(Only who are authorized to work in Malaysia can apply)

***Candidate should be Bilingual ,Chinese & English for L2 and Supervisor position***

Qualifications

• Minimum 2 to 3 years of experience in IT ServiceDesk/Help desk
• Technical Support, Troubleshooting, and Resolving Hardware and Software Issues
• Experience in managing IT requests, incidents, and system alerts
• Proficiency with IT Service Management tools and applications
• Strong Communication and Customer Service skills
• Ability to work under pressure and manage multiple tasks
• Experience as a Team Lead or in a supervisory role is a plus
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft MCSA/MCSE are beneficial
• Bachelor's degree in Information Technology, Computer Science, or related field preferred

The Help Desk Services Technician I is responsible for real-time 24x7 support to partners globally. This role supports partners by providing technical guidance and follow-up on customer questions or issues with the goal of first contact resolution.

Essential Duties and Responsibilities:

• Provides support to the partner teams, with a high attention to detail

• Helps partners resolve issues with desktop, laptop computers, and mobile devices

• Works through general access, connectivity, and desktop application issues

• Assigns basic administration of user accounts and groups

• Manages assigned tickets, working through and tracking issues to resolution

• Records detailed information into Service Desk ticketing system

• May act as a liaison between Partners and NOC team in India

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with moderate supervision

• Excellent customer service skills

• Strong team player, ability to build positive and collaborative relationships within the ConnectWise organization

• Knowledge of Windows and Apple operating systems

• Knowledge of network and VPN basics

• Excellent English communication, written, and verbal skills

• Strong organization, problem solving, and time management skills

Educational/Vocational/Previous Experience Recommendations:

• Requires basic knowledge of job procedures and tools

• Bachelor's Degree in related field or equivalent work experience

• 1+ years of related experience
• Preferred: IT Certification (Apple, Microsoft, COMPTIA, ITIL, HDI etc.)

• Preferred: Proficiency in Active Directory

Working Conditions:

• Hybrid/Remote/On-Site depending on location

• 0 – 10 % travel may be required