1,616 Help Desk Technician jobs in the Philippines
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 1 day ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
0
Technical Support / Customer Service
Cebu, Cebu
AOSP - Cebu
Posted today
Job Viewed
Job Description
**KNOWLEDGE AND SKILLS REQUIRED**
**Communication Skills**:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills - ability to clearly understand and state the issues customers present.
Ability to concentrate - follow customers issues without distraction to resolution.
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
**Computer Knowledge/Skills**:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
**Customer Focus**:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.
**Problem Solving Skills**:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.
**Here is what you need to know about them**:
An **Amazon Technical Support Associate** team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies.
**Responsibilities include, but are not limited to**:
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
**JOB DESCRIPTION**:
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
**Communication Skills**:
Excellent communication skills (written and verbal).
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills - ability to clearly understand and state the issues customers present.
Ability to concentrate - follow customers issues without distraction to resolution.
Good composition skills - ability to compose a grammatically correct, concise, and accurate written response.
Work successfully in a team environment as well as independently.
**Computer Knowledge/Skills**:
Ability to use a desktop computer system.
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills.
Demonstrates an ability to successfully navigate websites.
Demonstrates an ability to learn in various media.
Ability to successfully adapt to changes in the work environment.
**Customer Focus**:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business with most often occurring but not limited to in the weeks surrounding the Christmas holiday season.
**Problem Solving Skills**:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations.
**Here is what you need to know about them**:
An **Amazon Technical Support Associate** team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies.
**Responsibilities include, but are not limited to**:
Communicate with customers (verbal and written) with a problem-solving attitude.
Understand the issue and make best use of the available resources to resolve the issue.
Able to systematically escalate problems or variance in the information to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
Demonstrate ownership to resolve challenging customer issues, escalating when necessary.
Excellent communication, both verbal and written as one may be required to communicate with the Customers/Drivers, Customer Service and Technical Associates, Delivery Station Managers, and Delivery Associates in real time.
Develop and/or understand performance metrics to assist with driving business results.
**JOB DESCRIPTION**:
Schedule will not be fixed. We work on shifting, rotating and mostly on graveyard schedules.
You will be working on holidays, weekends, and will be asked to render overtime based on business needs.
In order to meet our customer needs, we implement periods in certain months during prime, peak and other critical working period that will restrict late, absences, approved leaves, and time off.
You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift, you are expected to receive calls and assist our customers.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative / Technical Support
POCC
Posted today
Job Viewed
Job Description
We are looking for agents who have experience working as a Technical Support Representative, specifically those with excellent communication skills.
We are looking for people that can take on these various responsibilities such as:
- Identifying customer hardware and software problems
- Able to convey instructions to help resolve their issues
- Provide accurate feedback and record any complaints and issues customers have faced
- Sending customers to individuals that can help assist in the resolution of their issues
- Troubleshoot and test devices and other services.
- Offer repair and replacement to these products that are offered
Should one find themselves, hired, the job comes with many benefits. To ensure as safe and healthy commute for our employees there will be a Shuttle service offered to employees to prevent as much contact too and from the site. As an added bonus and extra precaution to our employees, they will have Health Insurance while working for the company. Add to this there will also be extra work incentives while working with us.
Please choose us when considering your future career path.
**PERKS AND BENEFITS**
- Shuttle Services
- Health Care Coverage
- Pay with Incentives
- **Willing to hire College Graduates**
**QUALIFICATIONS**
- Must be a Senior Highschool or Highschool (Old Curriculum) Graduate
- **Must have 1 year of international call center experience**:
- Must be willing to work on-site
**Job Types**: Full-time, Permanent
**Salary**: Php21,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Late shift
- Night shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
COVID-19 considerations:
Shuttle Services, Vaccine Required to work
Application Question(s):
- Are you going to be able to Work On-site (in Pasig)?
- What is your vaccination status?
- What is your VIBER Number?
**Education**:
- Senior High School (preferred)
**Experience**:
- International Call Center: 1 year (required)
We are looking for people that can take on these various responsibilities such as:
- Identifying customer hardware and software problems
- Able to convey instructions to help resolve their issues
- Provide accurate feedback and record any complaints and issues customers have faced
- Sending customers to individuals that can help assist in the resolution of their issues
- Troubleshoot and test devices and other services.
- Offer repair and replacement to these products that are offered
Should one find themselves, hired, the job comes with many benefits. To ensure as safe and healthy commute for our employees there will be a Shuttle service offered to employees to prevent as much contact too and from the site. As an added bonus and extra precaution to our employees, they will have Health Insurance while working for the company. Add to this there will also be extra work incentives while working with us.
Please choose us when considering your future career path.
**PERKS AND BENEFITS**
- Shuttle Services
- Health Care Coverage
- Pay with Incentives
- **Willing to hire College Graduates**
**QUALIFICATIONS**
- Must be a Senior Highschool or Highschool (Old Curriculum) Graduate
- **Must have 1 year of international call center experience**:
- Must be willing to work on-site
**Job Types**: Full-time, Permanent
**Salary**: Php21,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Transportation service provided
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Late shift
- Night shift
- Rotational shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
COVID-19 considerations:
Shuttle Services, Vaccine Required to work
Application Question(s):
- Are you going to be able to Work On-site (in Pasig)?
- What is your vaccination status?
- What is your VIBER Number?
**Education**:
- Senior High School (preferred)
**Experience**:
- International Call Center: 1 year (required)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative/Technical support Representative
Eteam Workforce Private Corporation
Posted 1 day ago
Job Viewed
Job Description
We are currently looking for Technical Support Representative Role and Customer service Representative Role
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative- Technical Support Representative
Pasig, National Capital Region
Caldwell Communications
Posted 25 days ago
Job Viewed
Job Description
WANT TO GET HIRED ASAP? GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW.
br>
We are continuously looking for top talents to join our team as Customer Service Representative- Technical Support Representative. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care.
List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>
Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!
APPLY NOW!
br>
We are continuously looking for top talents to join our team as Customer Service Representative- Technical Support Representative. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care.
List of vacancies we have for you:
• Customer Service Representative < r>• Technical Support Representative < r>• Sales Representative < r>• Travel Associate < r>• Healthcare Specialist < r>• Financial Associate < r>• Telemarketer < r>• Non-Voice Agent (limited slots) < r>
Qualifications:
• Amenable to working onsite(office-based) < r>• Filipino Citizen, or hold relevant residence status < r>• 18 years old and above < r>• Completed High school (old or new curriculum) < r>• Good to excellent in verbal, listening, and communication skills. < r>• with BPO experience is a plus but NOT required < r>
Further details will be discussed during the interview. We have limited job offers available here! Grab our jobs today before it runs out!
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 11 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
5
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 22 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Meycauayan, Bulacan
Nestle
Posted 26 days ago
Job Viewed
Job Description
**SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Fujitsu
Posted today
Job Viewed
Job Description
As a Customer Service Representative you will help customers with complaints and questions, give customers information about products and services, ensure to deliver BGO and client metrics and expectations on a regular basis; ensure customer satisfaction and provide professional customer support.
Qualifications:
- At least 6 months of BPO experience handling international accounts.
- At least a high school graduate
- With strong communication skills (conversational, confident, spontaneous, relational)
- Strong comprehension and learning agility
PERKS of working with us:
- Earn up to PHP27K monthly
- Premium Health Benefits!
- HMO
- Free point-to-point shuttle
Location: Makati City
APPLY NOW!
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
Qualifications:
- At least 6 months of BPO experience handling international accounts.
- At least a high school graduate
- With strong communication skills (conversational, confident, spontaneous, relational)
- Strong comprehension and learning agility
PERKS of working with us:
- Earn up to PHP27K monthly
- Premium Health Benefits!
- HMO
- Free point-to-point shuttle
Location: Makati City
APPLY NOW!
**Salary**: Php17,000.00 - Php27,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
- Rotational shift
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Customer Service Representative: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
8
Customer Service
Dumaguete, Negros Oriental
Qualfon Philippines
Posted today
Job Viewed
Job Description
**Customer Service Representatives - No experience required**
**We provide you**:
- Competitive Compensation Package with Retention Program Incentives, Performance Incentives
- In-house training
- Personal development programs
**What we ask of you**:
- Handling of customer calls
- Process customer orders and purchase of products and services
- Resolves product or service problems shared by customers
- Troubleshoot technical issues using all available tools
- Documentation of customer calls
- Adherence to established guidelines
- Provide timely feedback on noticeable patterns of customer concerns
**Skills we’d like you to have**:
- High school graduate, vocational grade of any course or its equivalent
- Good verbal and written communication skills
- Basic knowledge in computer navigation
- Problem solving skills
- Prior work experience is not necessary - Formal orientation will be provided to perform the job satisfactorily.
**Salary**: Php14,000.00 - Php24,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- Shift system
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Dumaguete City, Negros Oriental: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (required)
**Language**:
- English (preferred)
**We provide you**:
- Competitive Compensation Package with Retention Program Incentives, Performance Incentives
- In-house training
- Personal development programs
**What we ask of you**:
- Handling of customer calls
- Process customer orders and purchase of products and services
- Resolves product or service problems shared by customers
- Troubleshoot technical issues using all available tools
- Documentation of customer calls
- Adherence to established guidelines
- Provide timely feedback on noticeable patterns of customer concerns
**Skills we’d like you to have**:
- High school graduate, vocational grade of any course or its equivalent
- Good verbal and written communication skills
- Basic knowledge in computer navigation
- Problem solving skills
- Prior work experience is not necessary - Formal orientation will be provided to perform the job satisfactorily.
**Salary**: Php14,000.00 - Php24,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Opportunities for promotion
- Paid training
Schedule:
- Shift system
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Dumaguete City, Negros Oriental: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Senior High School (required)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9