1,724 Help Desk Technician jobs in the Philippines
IT Help Desk Technician (Remote)
Makati, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 21 days ago
Job Viewed
Job Description
Start Date: January 2025
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
br>Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our IT Help Desk Technician. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
• Workstation operating system issues of any kind. < r>• Printer issues of any kind. < r>• Standard business application (Office, etc.) issues of any kind. < r>• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. < r>• Basic networking troubleshooting related to desktop connectivity. < r>• Answer incoming Quick Fix calls from clients. < r>
Job Qualifications
• Proficient in supporting Office 365, MS Office, Active Directory, Adobe, endpoint cybersecurity, mobile devices, and various business applications. < r>• Experience with Windows and Mac OS troubleshooting. < r>• Prior experience in IT Helpdesk support or a similar role. < r>• Skilled in application troubleshooting, PC deployments/imaging, and user profile management. < r>• Experience with Managed Service Providers (MSPs) is highly desirable. < r>
Job Requirements
• A home office set up that meets the following: < r>
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) < r>• Excellent command of the English language both spoken and written. < r>• Able to pass our online behavior and cognitive assessments. < r>• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday. < r>• Able to provide NBI Clearance (for PH applicants). < r>
Compensation:
Pay rate starts at $4.59/hr to $6.89/hr and may vary by experience.
Benefits:
• Paid US Holiday < r>• Night Shift Bonus < r>• Paid Time Off (15 Vacation days per year) < r>• Health Insurance / HMO (Employee & Dependent/s) < r>• Life Insurance < r>• Dental and Vision Reimbursement < r>• Accident and Disability Coverage < r>• Company-paid training and Certification < r>• Health & Wellness Program < r>• Salary Advancement
This advertiser has chosen not to accept applicants from your region.
0
Customer Service
National Capital Region, National Capital Region
Peridou Inc.
Posted 4 days ago
Job Viewed
Job Description
Responding promptly and professionally to customer inquiries, complaints, and requests via phone, email, and other communication channels, experience in live selling is an advantage.
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Pampanga, Pampanga
Global Support
Posted 7 days ago
Job Viewed
Job Description
An outsourcing company provides business process or other operational tasks to a third-party company or individual, allowing the original company to focus on its core competencies. This practice can lead to cost savings, access to specialized skills, and increased efficiency
This advertiser has chosen not to accept applicants from your region.
2
Customer Service
Laguna, Laguna
Anytime Cleaners Corp.
Posted 15 days ago
Job Viewed
Job Description
Aim of Role
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Pasig, Palawan
PhStack
Posted today
Job Viewed
Job Description
Customer service Representative/One Day Process
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
Evaluate problems and complaints of the callers and provide proper solutions to them. Respond to the needs of customers and provide personalized service. Provide information on the company's products or services and generate interest in the offer.
**Benefits**:
Up to Php 27,000 salary
- Plus allowances / Plus 10K Sign-on BONUS
- Monthly performance incentives
- Leave Credits
- Insurance Coverage
- HMO
- Career development and advancement opportunities ( willing to go onsite for interview)
**QUALIFICATIONS**:
**Requirements**:
- At least HS/SHS graduate with diploma
- With at least 6 months of BPO experience
- Strong communication skills, both written and verbal
- Ability to multi-task, prioritize, and meet timelines on deliverables
- Proficient in Microsoft Office
- Willing to work onsite in Bridgetowne, Pasig City
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Php18,000.00 - Php27,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
GDV Business Services Co.
Posted today
Job Viewed
Job Description
ONE OF THE LARGEST BPO COMPANY IS CURRENTLY HIRING MULTIPLE SITES ARE CURRENTLY HIRING AND IN NEED OF AGENTS FOR OUR INTERNATIONAL ACCOUNTS
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**BASIC QUALIFICATIONS**:
*possible 1 DAY ONSITE PROCESS
*At least 18 years old
*Accepting Non-BPO / No BPO experience with excellent communication skills.
- We do have DAYSHIFT
*Completed Senior High School or High School graduate of the old curriculum
*Can WORK ONSITE and START ASAP.
*With at least 6 months of call center experience.
*Fresh graduate is accepted here
*Graduate with BPO experience is advantage
- up to 25,000 monthly salary package
Just CLICK THE BUTTON TO APPLY and submit your updated resume.
**Salary**: Php17,000.00 - Php25,000.00 per month
**Benefits**:
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative /Technical Support Representative
Cebu, Cebu
Eteam
Posted 17 days ago
Job Viewed
Job Description
Qualifications:
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
• SHS graduate with at least 6 months BPO experience br>• College Graduate WITHOUT BPO experience < r>• an communicate effectively with customers < r>• G od listening and problem-solving abilities < r>• M st be willing to work onsite (Cebu IT Park) < r>• W lling to work the graveyard shift < r>• M st be fully vaccinated (Booster shot is not required) < r>• C n start ASAP
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative/Technical support Representative
Eteam Workforce Private Corporation
Posted 21 days ago
Job Viewed
Job Description
We are currently looking for Technical Support Representative Role and Customer service Representative Role
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
Earn 15k- 31k br>
Qualifications:
- No work Experience needed
- 2nd year college undergrad (No back subjects)
- HS/SHS Graduates with or with out 6 months BPO experience
-Willing to work on holidays
- Good Communication Skills
- Can start ASAP
- Can work under pressure
- Amenable to work onsite (cebu)
Benefits:
-Salary 16k-25k
-HMO
-Life Insurance
This advertiser has chosen not to accept applicants from your region.
7
Startek - Customer Service Representative / Technical Support Rep
MIRANDA HR
Posted 2 days ago
Job Viewed
Job Description
Start your career with STARTEK and enjoy these exciting perks!
We are looking for applicants who are willing to start ASAP! br>
Location: Makati
TMO -UA
SALARY: 17K-17.5K
TMO -CW
SALARY: 17K-17.5K
Location: Pasig
AT&T-BMTS ( EMAIL CHAT/CALL ROLE/ TSR) Cable & Internet
SALARY : 19K-20K
TMOB - UA ( CSR)
SALARY : 17.5K-18.5K
Benefits:
- One-day hiring process
- Complete mandated benefits
- 24 Leave Credits
- 20% Night Differential
- Free Medical
- Free Shuttle Services
- Salary increase after 6 months
Perks and Benefits:
- Health Maintenance Organization (HMO) coverage with two (2) free dependents
- Life insurance coverage
- Performance-based incentives
- Point-to-Point (P2P) shuttle service
- Free parking space
- Bi-weekly salary payouts
We are looking for applicants who are willing to start ASAP! br>
Location: Makati
TMO -UA
SALARY: 17K-17.5K
TMO -CW
SALARY: 17K-17.5K
Location: Pasig
AT&T-BMTS ( EMAIL CHAT/CALL ROLE/ TSR) Cable & Internet
SALARY : 19K-20K
TMOB - UA ( CSR)
SALARY : 17.5K-18.5K
Benefits:
- One-day hiring process
- Complete mandated benefits
- 24 Leave Credits
- 20% Night Differential
- Free Medical
- Free Shuttle Services
- Salary increase after 6 months
Perks and Benefits:
- Health Maintenance Organization (HMO) coverage with two (2) free dependents
- Life insurance coverage
- Performance-based incentives
- Point-to-Point (P2P) shuttle service
- Free parking space
- Bi-weekly salary payouts
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Sapient Global Services
Posted today
Job Viewed
Job Description
We are mass hiring for Call Center Agents as prior in our Metro sites!
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
br>Sapient is URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Job Responsibilities:
•Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution. < r>•Update and maintain accurate records of customer interactions, transactions, and order details in the system. < r>•Stay updated on company policies, procedures, and services to provide accurate information to customers < r>•Contribute to a positive and collaborative team environment. < r>
WHAT CAN WE OFFER?
•Competitive Salary < r>•Opportunity for rapid career growth for Top Performers < r>•HMO with 2 free beneficiaries on Day One < r>•Shift Schedule (Day shift/Mid shift/Night shift) < r>•Pioneer, Non-voice, and Easy Accounts Available < r>•Free Coffee and Biscuits in the office < r>•Retirement/Life Insurance for Qualified Staff < r>•Incentives and Signing Bonuses and other Premium Benefits for you to enjoy. < r>
THIS IS FOR AN ONSITE WORK SET UP
This advertiser has chosen not to accept applicants from your region.
9