4,772 Help Desk Technician jobs in the Philippines

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Support to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities:

• Respond to and resolve Level 1 IT support tickets in a timely and professional manner.

• Troubleshoot and support issues related to:

• Office 365 applications

• Ubikeys and multi-factor authentication
• Password resets and account lockouts

• Staff offboarding procedures, including checklist execution and device retrieval

• Follow clear SOPs and procedural checklists for ticket resolution and documentation.

• Communicate effectively with end-users to understand issues and provide guidance.
• Escalate unresolved issues to appropriate Level 2 or Level 3 support personnel when necessary.
• Maintain accurate records of interactions, steps taken, and outcomes in the ticketing system.

• At least 6 months BPO experience as a Tech Support
• Healthcare experience is a PLUS, not required
• Good working knowledge with Office 365 (Word, Excel, Outlook, etc.)
• Strong organizational and multitasking skills.
• Excellent verbal and written English skills
• Attention to detail and accuracy.
• Wiling to work onsite in Buendia, Makati and Shaw Blvd, Mandaluyong
• Amenable working Shifting Schedules

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Stong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives

Company Description

BROCENT is a Global IT Managed Service Provider utilizing a "Platform + Service" model driven by Big Data & AI. We provide comprehensive IT Support & Maintenance Plans across 100+ countries, enhancing IT Return on Investment and reducing Total Cost of Ownership (TOC). Our flexible management framework allows clients to optimize IT infrastructure through assessments and audits, improving operational efficiency and IT management effectiveness. With over 2,500 skilled IT professionals, our Service Command Center and Network Operation Center manage 1,500+ certified engineers addressing IT requests, incidents, and system alerts for over 600,000 system sets globally. As part of our expansion, we have established new service centers in Poland, USA, Malaysia, and Thailand in 2024, with more planned for 2025.

Role Description

We have multiple openings for IT helpdesk Level1 & Level 2 positions along with Team lead/Supervisor positions as well on contract for KL ,Malaysia location. in Manila for an Information Technology Help Desk Technician L1/L2/Team Lead. The role involves providing technical support, troubleshooting and resolving hardware and software issues, managing IT requests, and ensuring timely response to system alerts. The successful candidate will coordinate with other IT teams, document resolutions, and contribute to continuous improvement initiatives.

Location: KL ,Malaysia(Only who are authorized to work in Malaysia can apply)

***Candidate should be Bilingual ,Chinese & English for L2 and Supervisor position***

Qualifications

• Minimum 2 to 3 years of experience in IT ServiceDesk/Help desk
• Technical Support, Troubleshooting, and Resolving Hardware and Software Issues
• Experience in managing IT requests, incidents, and system alerts
• Proficiency with IT Service Management tools and applications
• Strong Communication and Customer Service skills
• Ability to work under pressure and manage multiple tasks
• Experience as a Team Lead or in a supervisory role is a plus
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft MCSA/MCSE are beneficial
• Bachelor's degree in Information Technology, Computer Science, or related field preferred

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Job description

• Good communication skills
• Present products and services to clients
• Manage client relationship
• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.
• User training

Requirements:

• Knowledge in Microsoft Office especially Excel
• Logical Analysis
• Can effectively and efficiently collaborate with the team
• Self-Determined and Open Minded especially during the training period.
• Can prevent mistakes and improve job quality
• Familiar with Data Management System

Job Types: Full-time, Permanent

Pay: Php15, Php20,000.00 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: In person

Career Opportunity: Customer Service/Technical Support

Location: Mandaluyong City

For Customer Service Representative:

• College Graduate of any field
• Minimum of one (1) year call center experience in international voice account
• At least 6 months of experience in International Airline Account
• Experience with Omnichannel

For Technical Ads Support:

• At least 2 years completed in College Graduate or Associate Graduate
• At least one (1) year of experience in digital advertising

Work Arrangement: Onsite

Shift Schedule: Shifting (Morning, Mid, & Graveyard)

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information
• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner
• Resolve customer issues and concerns in a professional and efficient manner
• Maintain accurate records of customer interactions and resolutions
• Effectively communicate solutions and recommendations to clients
• Stay up to date with product and service offerings to provide accurate information to customers
• Meet or exceed established performance metrics, such as response time and customer satisfaction
• Meet or exceed quality assurance targets
• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate
• customer service experience, preferably in financial services
• Strong written and verbal communication skills
• Strong numeracy and problem-solving skills
• Ability to work in a fast-paced environment and handle a high volume of customer inquiries
• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

Open to flexible schedule, including evenings and weekends

• Communication (written / insights synthesis and reporting in a presentation)
• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

About the role

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.

What you'll be doing

Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions

Maintaining accurate records and documentation of all customer interactions

Identifying and escalating complex issues to the appropriate team or department

Providing product and service information to customers and assisting with sales and order processing

Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively

Participating in team meetings and training sessions to continuously enhance your knowledge and skills

What we're looking for

At least HS or SHS Graduate

Previous experience in a customer service or call centre role, preferably in the telecommunications industry

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues

Familiarity with customer service software and tools, such as CRM systems

Willingness to work in a fast-paced environment and adapt to changing priorities

Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude