1,882 Service Desk jobs in the Philippines

Description:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. br>- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products.
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.

Qualifications:
- Completed at least 1st Year in College
- Must have at least 18 months Service Desk Experience.
- Working knowledge on Software and Application issues.
- Experience on Ticket Analysis and understanding issue trends.
- Excellent interpersonal, communication and analytical skills.
- Ability to multitask in a fast paced environment and must be willing to work on shifting schedules

**“Choose to make a difference”**

Stolt
- Nielsen plays an essential part in the global supply chain where our people make the real difference
- Get the products to where and when it's needed.”

Be part of what you dream of.

Be our next **Service Desk Analyst.**

**Your expertise is valuable to us**:
**What you will be doing**:

- **Incident Management**: Recording and managing the life-cycle of all Incidents that affect the service provided Stolt users, allocating Incidents that cannot be resolved by the Service Desk to second, third line support teams or third party vendor’s coordinating the response of these resources. They are also expected to categorize and evaluate impact and urgency in aid of the major incident process. The function also includes SSAS (ship piracy) and Ship emergency alert system processes.
- **Service Management System**: Managing the service management system, maintaining the standing and dynamic data, ensuring service levels, customer and user information, services, support resources, etc. are maintained.
- **Problem Management**: Identifying problems that need to be referred to Problem Management, contributing to the resolution of Problems where appropriate.
- **Knowledge Management**:Ensures that work related instructions are documented; and that tech user manual, policies and procedures are updated. Providing inputs to Service Desk management on potential content for end user related support material, newsletters and website content. They will also answer end user’s how to questions with regards to new roll outs or adoption of new technologies.
- **Event Management**:monitoring of infrastructure alerts (server/network/interface) including security alerts; allocating the incidents to L2 teams after validation and determination of alert will trigger the major incident process.
- **Vendor Operations Management**:Liaise with vendors to ensure resolution and delivery of their services and that they are meeting the agreed SLA. Promptly do proper vendor coordination and functional escalation. This applies to both shore/ship vendors of Service Delivery.
- **Security Operations**:Handling of data breach or privacy related incidents in compliance to GDPR, spam/phishing support for end users and initial point of contact for the security major incident management process.

**What you will bring along**:

- At least 1-3 year’s working experience in IT support, preferably in an end-user facing environment.
- Good knowledge in Windows 10, MS365 (especially MS Outlook, Teams and SharePoint), Active Directory, Citrix, iPhone and Android phone (functional), printing, with basic (Cisco) network and security skills.
- ITIL(v3) certification is desired.
- With background in Infrastructure and Application support.
- Ability to solve computer related issues including software issues using remote control tools.
- Ability to support and setup computer components.
- Knowledgeable in anti-virus software monitoring, support and deployments.
- Experience in using ITIL processes and procedures.
- Experience in using ServiceNow is a plus.
- Must have very good communication skills written and verbal with the ability to communicate with users in a non-technical manner.
- Willing to work on shifting schedule including night shift and weekends.

**What we do to take care of our people**:

- We offer competitive salary package
- **13th month **pay-out is every May and November so you can use it better the way you see fit
- We offer **20% Night Differential Pay **.
- We are proud that our **HMO comprehensive benefits **are above the market which you can avail on Day 1 and we do not stop here, we think of your family as well which means that we provide coverage up to four (4) of your qualified dependents upon regularization.
- We got you an annual **Medicine Subsidy **for you and your dependents. **We want you to stay healthy.**:

- We offer **Paid Maternity Leave **which you may avail of apart from SSS benefits. **You deserve a break. **We got you **Maternity & Paternity Allowances **too.
- We also have annual **Clothing Allowance **which you may use to support your office wardrobe needs. **We want to spoil you a bit.**:

- A **Retirement Benefit **package which you can avail when you reach the age of 50. **In case you want to enjoy the rest of the world sooner.**:

- We also offer **Rice Subsidy and Laundry Subsidy **.
- Enjoy your 15 days of **Sick Leave **which can even go up to 17.5 days and 15 days of **Vacation Leave **and can be up to 20 days.
- **Birthday Cake **on your special day. **We can’t miss your big day.**:

- **Christmas goodies **and **Christmas gift certificates **every December **to let you enjoy the holidays even better.**:

- **Group Life Insurance, Accident & Dismemberment, Short term disability & Business travel insurance.**:

- **Funeral Aid & Bereavement Leave **entitlement.
- **Company Loan **which you can avail in case of emergency & a multi-purpose loan tie-up with an

- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users.
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products. br>- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to a higher level within an organization.

URGENT #HIRING for **IT Service Desk and Technical Support Representative**

Job Summary:
We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients. You will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion.

No Assessment only Initial and Final Interviews. can start ASAP just click the Application Link Below

Location: BGC, Taguig

Perks:

- Work Onsite
- HMO up to P 400,000.00 Medical HMO Insurance effective on Day 1 (Can go as high as 2 Million including 3 dependents)
- P 10, 000.00 Worth of Medicine Reimbursement on top of the HMO (Can go as high as 40,000.00 including 3 dependents)

Qualifications:

- must have a 24 Months (2yrs and up) of Technical Service Experience or ITSD Experience (International Account)
- College Graduate for any computer-related course (for TSR only)
- willing to WORK ONSITE

Salary up to 35-40K! Depends on your Technical Exp.

Send your updated resume Now

APPLY NOW!

**Job Types**: Full-time, Permanent

**Salary**: From Php40,000.00 per month

**Benefits**:

- Discounted lunch
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise
- Transportation service provided
- Work from home

Schedule:

- 8 hour shift
- Fixed shift
- Flexible shift
- Late shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

COVID-19 considerations:
All processes were done Virtually due to Covid 19 and No Assessment Conducted

NOTE: we assess applicants who have a Qualified Profile and enough BPO Experience and This is WORK ONSITE

Application Question(s):

- Highest Educational Attainment
- How long is your Technical Support Experience
- How long is your BPO Experience
- Alternative Number

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)

**Language**:

- Average English Communication Skills (preferred)

**Technical Support Representative**
- _I.T. Service Desk_

**Qualifications**:

- **College Graduate _(4YRS Course)_ **must have a **12 Months T.S.R. / HelpDesk** in BPO Industry Experience.
- **College Undergraduate** **_(at least 4 Semester)_** must have a **24 Months (2yrs) T.S.R. / HelpDesk** in BPO Industry Experience.
- **Willing to Work on Site**

**Location**:

- BGC, **Taguig City** Philippines
- **Angeles, Pampanga** Philippines

**Perks**:

- **P 400,000.00** Medical HMO Insurance effective on Day 1 **_(Can go as high as 2 Million including 3 dependents)_**:

- **P 10, 000.00** Worth of Medicine Reimbursement on top of the HMO **_(Can go as high as 40,000.00 including 3 dependents)_**:

- **Salary Up To 38k!**
- **Service Desk** Analysts are **information technology (IT)** professionals who provide **technical support** to users. They **respond** to incoming requests for **IT support** and **resolve network**, **hardware and issues with computers.** They also perform **technical maintenance and installations and updates.**
- Career Growth & Development: Acquire growth through various trainings other than account specific (Lean six sigma/Black belt training) and move up the ladder through IJPs and promotion opportunities._

**Duties and Responsibilities**:

- Consistently make a good first impression when calling leads
- Meet company expectations for excellent customer service
- Provide information regarding product/service in an engaging manner
- Answer all customer questions honestly and accurately
- Process orders quickly and accurately
- Maintain a friendly, professional tone at all times

**Additional information**:

- _Required skill(s) outbound sales, sales._
- _At least 2 year(s) of working experience in the related field is required for this position._
- _Applicants must be willing to work in Taguig._
- _Preferably 2-4 Yrs Experienced Employees specializing in Customer Service or equivalent._
- _50 Full-Time position(s) available._

**Salary**: Php23,000.00 - Php38,000.00 per month

**Benefits**:

- Company events
- Discounted lunch
- Flexible schedule
- Flextime
- Free parking
- Gym membership
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Pay raise

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overtime
- Rotational shift

Supplemental Pay:

- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay

COVID-19 considerations:
All Process Done Virtually Due to COVID19

Application Question(s):

- Are You Willing to Work on Site?

**Education**:

- Bachelor's (preferred)

**Experience**:

- B.P.O. Industry: 1 year (preferred)
- TSR / HelpDesk: 1 year (preferred)

Schedule: Shifting/Graveyard
Work Setup: Onsite br>Salary: 29k - 33k

Must have:
-At least 18 months BPO experience (12+ months in IT Helpdesk/Service Desk)
-Strong problem-solving skills
-Great communication skills
-Completed at least 1st year of college

Positio: IT Service Desk
Salary: 26,000-30,000 br>Locaation: Quezon City
Schedule: Shifting
Work Set-up: Onsite

Benefits:
HMO on the first day with free dependents
Merit increase
Sick Leaves
Vacation Leaves
Other Allowances
Government Mandated Benefits
Performance Bonus
13th month pay
Free trainings and seminar
Other benefits will be discussed during the job offer discussion

Nityo Infotech Services is currently looking for 2 Service Desk for Direct Position!
br> L1 Service Desk

• Salary: 20,000php to 28,000php < r>• ocation: Bagumbayan, Quezon City < r>• W rk Setup: Onsite Reporting < r>• S hedule: Day shift, Monday to Friday < r>
Qualifications:

• 1 to 2 years relevant experience. < r>• S rong knowledge in most common hardware and software systems used in the IT industry < r>• H s an Analytical and thorough knowledge on network administration and troubleshooting < r>• B chelor’s Degree in any IT related course, i.e., Engineering, Computer Science, IT
Job Description

• The Service Desk manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units. < r>• T e Service Desk are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

We're Hiring!
br>-At least 18 months BPO experience with 12 months of experience in a Service Desk, IT helpdesk or Technical Support role - Under BPO or IT Shared Services
-Strong problem-solving and analytical skills to quickly identify and resolve issues
-Excellent communication and customer service skills to effectively interact with end-users
-Working knowledge of common desktop applications, operating systems, and hardware
-Ability to multitask and prioritize tasks in a fast-paced environment
-Enthusiasm for continuous learning and adaptability to new technologies

Work setup: Full Onsite
Schedule: Shifting
Location: BGC, Taguig and Alabang, Muntinlupa