Explore numerous IT Support job opportunities matching your skills. These roles involve providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth operation of computer systems. IT Support positions are available across various industries, offering diverse experiences and career growth.404 IT Support jobs in the Philippines
System Support Analyst
IQVIA
Posted 18 days ago
Job Viewed
Job Description
**Roles and Responsibilities:**
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
- Flexibility to changes in shift schedules, as dictated by Management
- Communicates with end users to clarify and define requirements
- Provide comprehensive Customer/Technical support services to support center customers
- Work within Service Level Agreements
- Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements
- Take all steps to resolve issues reported to them and or escalate to the appropriate contact
- Use all available reference materials to help resolve the customer's issue/s
- Take all necessary steps to ensure customer satisfaction at the end of the service
- Create and submit detailed call/email logs documenting customer interactions. Accuracy, thoroughness, and timeliness are key call /email logging components
- Promptly notify management of any potentially "dissatisfied" customers
- Follow all documented escalation procedures, including hand off times, for issues requiring immediate management intervention.
- Follow all documented procedures to handle open calls/tickets, including monitoring open call/ticket queues, etc. - Confer with Supervisor to identify trending problems and work to develop solutions to open issues.
- Maintains call information in database using commercial software.
**Requirements** :
- Qualified candidates must have a bachelor's in science nursing (BSN) with 2+ years' experience.
- At least with 2 years of call center and clinical experience.
- Strong command of the English Language both spoken and written.
- Must have clinical experience and understands medical terminologies.
o Example: Laboratory Result: CBC, Hematology, Creatinine, etc.
- Amenable in shifting schedules and ability to multi - task and work on holidays / Saturdays and Sundays.
- Understands his / her key performance indicators.
- Understand the relationship of work quality and how it impacts efficiency
- Dedicated at work - no Attendance issue with previous employers
- Had a good stint in the from previous organizations - not a call center hopper
o Example: Call center hoppers move from one organization to another in a span of 1 year or less.
- Has good critical thinking
- Strong logic formulation or thought process
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
0
Support Engineer / System Admin
1229 Makati City, National Capital Region
iScale Solutions
Posted 432 days ago
Job Viewed
Job Description
Responsibilities ● Setup and maintain Virtual applications environments● Manage firewall, routing and switching● Supervise monitoring systems and take appropriate actions upon alarm● Resolve technical issues within prescribed Service Level Agreement● Communicate with stakeholders through verbal and written meansRequirementsRequirements: ● Bachelor or Master of Science in an IT related discipline● At least 5 years experience in an NOC environment / managed services role● Proven clients interaction experience while following standard operating procedures.● Hands on experience with firewalls (Cisco, Huawei, Fortinet)● Hands on experience with PRTG network monitor and ticketing systems● Experience with SentinelOne is a plus● Experience with VMWare and virtual images deployment● Hands on experience with Microsoft Defender and VMWare Carbon Black● Deep knowledge of Linux OS and MS Server 2008R2 / 2012R2/2016 / 2019 / 2022,● Great interpersonal skills, ability to document and analyze issues and resolutionsBenefitsBenefits ● Full Time Employment with competitive salary, including night shift additional pay● HMO coverage
This advertiser has chosen not to accept applicants from your region.
1
Technical Support
Pasay, Camarines Sur
Manila Broadcasting Company
Posted today
Job Viewed
Job Description
**Job Summary**
Responsible for managing, maintaining, and repairing computer, studio lights and fixture and video/audio systems. Diagnose and repair faults, resolve minor network issues, and install and configure hardware and software.
**Qualifications**:
- Graduate of Broadcast Engineering, I.T. or any related course.
- Tech-savvy and with the ability to multi-task, cross-train, and learn new skills quickly.
- Basic understanding of IPTV or live broadcasts online.
- Able to understand schematic diagrams or block diagrams.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
**Salary**: Php20,000.00 - Php22,000.00 per month
**Benefits**:
- Company Christmas gift
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
All applicants are required to wear facemasks and present their vaccination card.
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
Responsible for managing, maintaining, and repairing computer, studio lights and fixture and video/audio systems. Diagnose and repair faults, resolve minor network issues, and install and configure hardware and software.
**Qualifications**:
- Graduate of Broadcast Engineering, I.T. or any related course.
- Tech-savvy and with the ability to multi-task, cross-train, and learn new skills quickly.
- Basic understanding of IPTV or live broadcasts online.
- Able to understand schematic diagrams or block diagrams.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
**Salary**: Php20,000.00 - Php22,000.00 per month
**Benefits**:
- Company Christmas gift
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
COVID-19 considerations:
All applicants are required to wear facemasks and present their vaccination card.
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
2
Technical Support
Taytay, Rizal
Fujitsu
Posted today
Job Viewed
Job Description
Be our next Technical Support Representative!
Can be done via Virtual hiring process PLUS! Tips will be provided!
As a Technical Support Representative, you will build meaningful relationships with customers via inbound calls and assist with their needs resolving a technical issue or problem in the fastest, most cost-effective way, representing some of the largest brands across the world!
**What You will Get**:
- Competitive Salary Package!
- Earn up to 28K monthly, PLUS monthly performance incentives. **Premium Health Benefits!**
- FREE dependents on your HMO- Annual Medical Reimbursement
- Life Insurance
- Amazing People and Culture
- Annual Family Day
- Outstanding leadership team
- Family-centric events
- Hands-on leadership **Job stability ** Training; Extensive paid product and service training
*
- Paid time off
AND MORE!Qualifications**: ** With BPO experience
- At least High school graduate
- English communication/comprehension skills
- Amendable to work in Bridgetowne Pasig City or Eastwood
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
COVID-19 considerations:
Employees are required to wear a mask and follow safety protocols within the office premises
Ability to commute/relocate:
- Taytay, Rizal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Technical Support: 1 year (required)
**Language**:
- English (required)
Can be done via Virtual hiring process PLUS! Tips will be provided!
As a Technical Support Representative, you will build meaningful relationships with customers via inbound calls and assist with their needs resolving a technical issue or problem in the fastest, most cost-effective way, representing some of the largest brands across the world!
**What You will Get**:
- Competitive Salary Package!
- Earn up to 28K monthly, PLUS monthly performance incentives. **Premium Health Benefits!**
- FREE dependents on your HMO- Annual Medical Reimbursement
- Life Insurance
- Amazing People and Culture
- Annual Family Day
- Outstanding leadership team
- Family-centric events
- Hands-on leadership **Job stability ** Training; Extensive paid product and service training
*
- Paid time off
AND MORE!Qualifications**: ** With BPO experience
- At least High school graduate
- English communication/comprehension skills
- Amendable to work in Bridgetowne Pasig City or Eastwood
**Job Types**: Full-time, Permanent
**Salary**: Php20,000.00 - Php28,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Performance bonus
COVID-19 considerations:
Employees are required to wear a mask and follow safety protocols within the office premises
Ability to commute/relocate:
- Taytay, Rizal: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Technical Support: 1 year (required)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
3
Technical Support
Mabalacat, Pampanga
Owens Asia, Inc..
Posted today
Job Viewed
Job Description
**LOCATION**:
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Metro Jobs & Payment Solutions
Posted today
Job Viewed
Job Description
Metro jobs & Payments Solution Inc. is in need of Technical Support at E. Rodriguez Quezon City
QUALIFICATIONS:
- Graduate of B.S. Computer Science / I.T. / Comp.Engineer / MIS or any IT related courses
- With experience in related field is an advantage
- Can do troubleshooting, networking and technical support
- Proficient in MS Applications and Internet Surfing
- With good communication skills and can do multi-tasking
- willing to be assign at E. Rodriguez Quezon City
or call and text at ️ /
Office Days/hours: ⏰ Monday -Friday | 8:30 am-5:30 pm
G/F Unit G-04A, Regalia Park Tower, P.Tuazon corner EDSA, Cubao, Quezon City (Landmark : Sea oil/ Sti College Cubao)
Referrals will be very much appreciated.
LOOK FOR MS. JENY
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- English (preferred)
QUALIFICATIONS:
- Graduate of B.S. Computer Science / I.T. / Comp.Engineer / MIS or any IT related courses
- With experience in related field is an advantage
- Can do troubleshooting, networking and technical support
- Proficient in MS Applications and Internet Surfing
- With good communication skills and can do multi-tasking
- willing to be assign at E. Rodriguez Quezon City
or call and text at ️ /
Office Days/hours: ⏰ Monday -Friday | 8:30 am-5:30 pm
G/F Unit G-04A, Regalia Park Tower, P.Tuazon corner EDSA, Cubao, Quezon City (Landmark : Sea oil/ Sti College Cubao)
Referrals will be very much appreciated.
LOOK FOR MS. JENY
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
Mabalacat, Pampanga
Owens Asia, Inc..
Posted today
Job Viewed
Job Description
**LOCATION**:
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
**JOB DESCRIPTION**:
- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
**JOB RESPONSIBILITIES**:
- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.
**JOB REQUIREMENTS**:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.
**Skills**:
- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.
**Hiring Process & Privacy Notice**
Owens collects information from job applicants during the recruitment process.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support
Pasay, Camarines Sur
Novatech
Posted today
Job Viewed
Job Description
HIRING
Technical Support
Experience and Skills
Relevant experience in Technical support, help desk, or service desk
Tech-savvy, proficient with different software
Must have basic knowledge of computer navigation
Good communication skills
Team player, good at multi-tasking and problem-solver
Online gaming experience is an advantage
As a Technical Support, your responsibilities includes:
- Responding to service, product, technical, and customer-relations questions
- Collect customer requests and data
- Conduct basic troubleshooting
- Provide website/platform information
- Solve usual problems such as username and password issues, menu navigation, installation issues, setup, etc.
What's in it for you
Competitive salary package
Quarterly bonus based on performance
Salary increase based on performance
HMO upon regularization,
Medical reimbursement of P15,000 while on probation
Meals provided
Birthday Gift Allowance
Team Building Allowance
Leave credits
Equipment provided
Conditions of Employment
Must be willing to work onsite (WMall Pasay) during the probationary period
Must be amenable to 6 days of rotational duty
technicalsupport #bpojobs #bpohiring #bpoindustry #helpdesksupport #itsupport #servicedesk #igaming #nowhiring #tech #software #urgenthiring #jobalerts #jobhiring #job #careeropportunity #asap
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
Technical Support
Experience and Skills
Relevant experience in Technical support, help desk, or service desk
Tech-savvy, proficient with different software
Must have basic knowledge of computer navigation
Good communication skills
Team player, good at multi-tasking and problem-solver
Online gaming experience is an advantage
As a Technical Support, your responsibilities includes:
- Responding to service, product, technical, and customer-relations questions
- Collect customer requests and data
- Conduct basic troubleshooting
- Provide website/platform information
- Solve usual problems such as username and password issues, menu navigation, installation issues, setup, etc.
What's in it for you
Competitive salary package
Quarterly bonus based on performance
Salary increase based on performance
HMO upon regularization,
Medical reimbursement of P15,000 while on probation
Meals provided
Birthday Gift Allowance
Team Building Allowance
Leave credits
Equipment provided
Conditions of Employment
Must be willing to work onsite (WMall Pasay) during the probationary period
Must be amenable to 6 days of rotational duty
technicalsupport #bpojobs #bpohiring #bpoindustry #helpdesksupport #itsupport #servicedesk #igaming #nowhiring #tech #software #urgenthiring #jobalerts #jobhiring #job #careeropportunity #asap
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
IBM
Posted 6 days ago
Job Viewed
Job Description
**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the complexity of the incident or problem. In the L2 role, the Application Support Engineer takes on more complex production support tasks, requiring in-depth knowledge of the application, its functionality, and the underlying technology. They continue to manage incidents, changes, and problems, as well as monitor production processing. The L2 role also adheres to the ITIL framework and escalates to L3 when necessary.
**Required technical and professional expertise**
* Cisco certification or at least 2 years of hands-on experience with Layer 3 (Routing, VLAN, Trunk).
* Azure Cloud certification or a minimum of 2 years' experience as an Azure Cloud Administrator.
* Windows Server Administration certification or at least 3 years of experience managing Windows Server environments.
* With at least 2 years of Virtual Desktop Interface (VDI) experience
**Preferred technical and professional experience**
Healthcare Background
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the complexity of the incident or problem. In the L2 role, the Application Support Engineer takes on more complex production support tasks, requiring in-depth knowledge of the application, its functionality, and the underlying technology. They continue to manage incidents, changes, and problems, as well as monitor production processing. The L2 role also adheres to the ITIL framework and escalates to L3 when necessary.
**Required technical and professional expertise**
* Cisco certification or at least 2 years of hands-on experience with Layer 3 (Routing, VLAN, Trunk).
* Azure Cloud certification or a minimum of 2 years' experience as an Azure Cloud Administrator.
* Windows Server Administration certification or at least 3 years of experience managing Windows Server environments.
* With at least 2 years of Virtual Desktop Interface (VDI) experience
**Preferred technical and professional experience**
Healthcare Background
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
Advanced Energy
Posted 9 days ago
Job Viewed
Job Description
Technical Support Engineer
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**
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