7,702 IT Support jobs in the Philippines

Job Summary:

Serves as a centralized point of contact for end-users seeking technical assistance. It provides first-level technical support, troubleshooting and resolving a wide range of IT issues to ensure optimal system performance and user productivity.

Duties and Responsibilities:

• User Support: Respond promptly to user inquiries via phone, email, and ticketing systems, providing clear and concise explanations of technical issues and solutions in a user-friendly manner.
• Ticket Management: Prioritize and manage support tickets effectively, ensuring timely resolution of urgent issues and minimizing user downtime.
• Customer Service: Engage with users in a professional and courteous manner, fostering positive relationships and building trust. Deliver clear and concise explanations of technical issues tailoring the communication to the user's level of technical understanding. Maintain a positive and helpful attitude to support user needs effectively.
• Service Requests: Process and fulfill service requests, such as password resets, account creation, and software installations in a timely and accurate manner.
• Incident Resolutions: Troubleshoot and resolve a wide range of IT issues, including hardware, software and network problems. Escalate complex issues to higher-level support trams, providing clear communications and necessary information.
• Problem Management: Identify recurring incidents, analyze roots causes, and implement preventive measures to minimize future occurrences. Analyze incident trends to identify potential system vulnerabilities or process inefficiencies.
• Knowledge Management: Document and maintain accurate records of all interactions with users, including incident tickets and knowledge base articles.

Key Qualifications:

Education: Bachelors degree in Computer Science, Information Technology and related fields

Experience: 1-2 years experience of help desk or technical support; Experience in IT service management tools (ITSM, helpdesk software)

Special Skills:

• Problem solving and Troubleshooting: Proven ability to quickly identify and resolve a wide range of technical issues, from simple to complex
• Effective Communication: Excellent verbal and written communication skills to effectively interact with users, providing clear and concise explanations of technical concepts in a non-technical manner.
• Ticketing System Proficiency: Familiarity with and proficiency in using ticketing systems like ServiceNow to efficiently manage and track support tickets.
• Strong Attention to Detail and Multitasking: A keen eye for detail to ensure accurate documentation and effective ticket management. Ability to handle multiple tasks simultaneously and prioritize effectively to meet deadlines and service level agreements.
• Interpersonal Skills: Strong interpersonal skills, including patience, empathy, and active listening, to build rapport with users and deliver exceptional customer service.

Certificate: ITIL, HDI Customer Service Representative (CSR), CompTIA A+

Job Qualifications:

• Must have at least 1 year experience in Service Desk.
• Good to excellent communication skills.
• Candidates background should be in BPO (International & voice).
• Has Experience w/ ServiceNow (SNOW) & Active Directory (AD).
• Can start ASAP.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

Position Title: Onsite IT Support Technician

Job Type: 12+ Month Contract

Job Summary:

As an Onsite IT Support Technician, you will be responsible for providing technical assistance and support to end-users within the organization. Your primary focus will be on-site troubleshooting, problem resolution, and ensuring the smooth operation of computer systems, software, and hardware. You will play a crucial role in maintaining a productive and efficient IT environment for all employees.

Key Responsibilities:

1. End-User Support:

* Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.

* Diagnose and resolve hardware, software, and network issues.

* Install, configure, and upgrade computer components and software applications.

* Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

* Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.

* Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

* Install, configure, and update software applications on user devices.

* Troubleshoot and resolve issues related to operating systems and software applications.

* Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

* Assist in the setup and configuration of network devices, such as routers, switches, and access points.

* Troubleshoot network connectivity issues and assist in resolving network-related problems.

* Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

* Implement and enforce security measures to protect systems and data.

* Educate end-users on best practices for security and data protection.

6. Documentation:

* Maintain accurate records of hardware and software inventory.

* Document solutions to common issues for knowledge sharing.

* Preparation and submission of activity reports

7. User Training:

* Conduct training sessions for end-users on basic IT procedures and best practices.

* Provide guidance to users on utilizing IT resources effectively.

* Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

* Collaborate with the IT team to escalate and resolve complex issues.

* Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

* Minimum of (1-2) years of experience in providing onsite IT support.

* Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

* Proficient in troubleshooting hardware, software, and network issues.

* Strong knowledge of operating systems (Windows, macOS) and common software applications.

* Familiarity with basic network concepts and protocols.

* Experience with ticketing tool (preferably ServiceNow)

* Troubleshooting experience on MS O365 suite

* Incident and management knowledge.

* Excellent communication and interpersonal skills.

* Problem analysis and solving skills.

* Attention to details.

* Team Player.

* Planning and organizing.

* Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

We are looking for a motivated and tech-savvy Desktop Support Intern to join our team. This role is ideal for a student currently studying Computer Science, Software Development, or a related field. The intern will provide technical support to our users globally, predominantly in New Zealand, Australia, and the Philippines. Flexible hours will be provided to accommodate study schedules, but some morning work will be required due to time zone differences.

Key Responsibilities:

• Provide remote desktop support and troubleshooting for hardware and software issues.
• Assist with the setup and configuration of computer systems and applications.
• Respond to support tickets and resolve issues in a timely manner.
• Document and track issues and solutions in the support system.
• Collaborate with the IT team to identify and implement improvements.
• Conduct basic network troubleshooting and support.
• Ensure excellent customer service and maintain a high level of user satisfaction.
• Handle user onboarding and offboarding processes, including account setup and deactivation.
• Conduct inductions for new users to ensure they are familiar with company systems and software
• Conduct new user IT inductions, familiarizing them with company systems and software
• Support local IT inventory and storage management e.g. release / issuance of IT equipment to employees under the supervision of the HR manager

Required qualifications / experience:

• Currently enrolled in a Computer Science, Software Development, or related program.
• Good knowledge of computer hardware and software.
• Strong problem-solving skills and attention to detail.
• Excellent English communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace for remote support.
• Familiarity with Microsoft Intune deployments (preferred, not essential)
• Familiar with Microsoft Active Directory / Entra (preferred, not essential)
• Experience with Microsoft domain controllers (preferred, not essential)
• Automating patching cycles to end point devices (preferred, not essential)
• Experience or personal knowledge in frontend and backend development (preferred, not essential)

Benefits:

• Flexible working hours to fit around your studies.
• Hybrid working environment - predominantly WFH but some times on site setting up laptops / onboarding employees in our BGC offices.
• Hands-on experience in a software development company.
• Opportunity to develop technical and customer service skills.
• Mentorship and guidance from experienced IT professionals.

Application Process:

To apply, please submit your resume and a brief cover letter detailing your interest in the role and your current studies.

We are looking for a Desktop Support Technician to join our team. This is a challenging role that can positively impact many people across the world This role will be immensely satisfying and meaningful to the right candidate and we can't wait to find you

YOU WILL:

• Assist the Helpdesk Support team with Desktop Support tasks such as deployment of endpoints, keyboard, mouse, monitors and telephony equipment
• Assist the business and operational/support staff with helpdesk related items
• Support IT Department tasks when required
• Assist with team/ operational training on various applications.
• Monitor daily operations and enhance processes to maximize technology efficiency.
• Knowledge of telephony hardware and software
• Other duties may be assigned

ABOUT YOU:

• Previous work experience as an IT/Desktop support preferred.
• You have successfully completed at least 2 years in College. Preferably those who completed courses in Information Technology
• You demonstrate teamwork, open communication and the ability to give and receive constructive feedback.
• You demonstrate job knowledge through understanding of the fundamental skills and procedures.
• You are never satisfied and demonstrate a winning attitude striving for success and productivity
• You take initiative to share or apply best practices in order to improve personal performance and customer experience.
• You are fun and energetic and are engaged at all levels

WHY WORK WITH US:

• We offer a competitive salary for your work experience
• Life Insurance and Health Benefits available
• Ongoing training / personal development
• Amazing work culture where you can learn and grow

WHERE ARE WE

We have offices across the Globe – Canada, Philippines, Costa Rica, UK, US, Trinidad & Tobago, and India – please visit our website for additional information

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: BillGoslingOutsourcingPH

Website –

Apply now and wait for our recruiters to contact you or you may contact us at BILL)

Role:
Desktop Support Engineer

Location:

Heston, UK

Is it Permanent / Contract:

Perm

Is it Onsite/Remote/Hybrid:

Onsite

Start Date:

Immediate

Job Description
:

Role:
Desktop Support Engineer

Our client is looking to recruit a Desktop Support Engineer on an ongoing contract basis to provide support to its large user community along with the deployment of new technology to the business. This member will be working from Heston office 5 days a week and will be required to travel to other client sites on need basis. The successful candidate will be dealing with support issues escalated from their IT Service Desk function along with providing BAU systems administration and supporting the business on project-based requirements encompassing:

• Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
• Assists in the setup and operation of audio-visual hardware as required by end-user
• Determine appropriate hardware and software based on corporate policy and end-user requirements
• Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
• Roll-out, deploy and upgrade Desktop Devices using imaging tools such as SCCM
• Assist in administration and maintenance of technology infrastructure components
• May assist in installation, maintenance, troubleshooting and repair of office telephony system
• Uses corporate incident management system to record and track all support work
• Maintains accurate hardware and software records for corporate assets

DUTIES & RESPONSIBILITIES

• Provide first level support via call, chat, email or direct contact and convey resolutions to customer
• Assumes ownership of the tickets assigned to him/her.
• Gather, Analyze, information about user's issue and determines the fastest way to resolve the problem
• Utilize excellent customer service skills and exceed customers' expectations
• Prepare and submit periodic reports
• Handles technical and hardware support ie. Desktop, laptop, printer etc.

QUALIFICATIONS

• Graduate of a Computer Science/ IT related course
• At least 1 year experience in Desktop support, but also open to fresh graduate
• With experience in IT customer support and use of a ticketing software
• Idea on disk imaging and restoration
• Willing to work onsite at Southwoods, Laguna
• Open to night shift or graveyard shift

Job Type: Fixed term

Contract length: 6 months

Pay: Php16, Php18,000.00 per month

Application Question(s):

• Are you open for graveyard shift?

Work Location: In person

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged

Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• Project governance for all deliverables.
• Ensure Service Levels are consistently met with continuous improvement.
• Daily monitoring of tickets across locations.
• Weekly calls with location SPOCs for SDP Tickets / Change Request / Ramp ups – Ramp down.
• Pro Active - Inventory management, EPO Compliance, SCCM Compliance.
• Ensure right skill resource availability across locations.
• Structured engagements for continuous improvement.
• Regular team engagement (Weekly / Monthly) to understand their pain areas & action accordingly.
• Regular engagement with customer (Weekly / Monthly) to understand their requirements and align accordingly.
• Highlighting risk & mitigation plan on resource front to internal management to ensure uninterrupted support.
• Attend all the calls forwarded by Service Desk.
• Taking follow up with engineer of daily basis work.
• Ensure calls are resolved within SLA agreed with WNS.
• Escalate calls to the next level as & when required to the respective

Back-end teams and follow up to its closure with a complete resolution.

• Asset Inventory management.
• Providing support for Desktop applications (MS Office 2007, 2010 & 2013, Operating system Microsoft windows 10, Windows 11 , Office communicator, Citrix, and Outlook Email etc.)
• Installation & Configuration of Active Directory for Centralized Authentications Process.
• Co-ordinate with IT functional teams such as Server, Network, and telecom teams for installation.
• Re-image the system using third party tools Ghost.
• Managing and Configuring the IP Phones and PSTN Phones.
• To ensure all the desktops and laptops are covered with

Latest Anti-Virus DAT & relevant security patches Maintain software and hardware inventory records.

• LAN trouble shooting, LAN patching and

Working on different network related issues Safe Boot (MacAfee End encryption & bitloocker ) Installation on Laptop.

• Troubleshooting of hardware and O/S, Software Installation.
• Basic Networking & Data sharing * TCP/IP Configuration, Internet Maintenance
• User Profiles Backup and Restore.
• Sharing folder, sharing device & Printer.
• Knowledge on Video conferencing Setup in day-to-day work and AV Support (Audio/Video) Conferencing and Lync TV Setup.
• Provide accurate shift handovers and email communication to the respective Managers.
• Providing remote support through RDP, VPN, MS-LYNC, Dame-Ware utility.
• Resolving application related issue inside as well outside terminal (RDP), Citrix & VM Ware player.
• Experience in Handling International Clients
• Providing

End User Support US process.

• Participation in IT/InfoSec audit related activities, which will be as per audit standards.
• Excellent communication skills
• Timing Rotational
• Coordination with client on IT requirements
• Provide L1/L2 support to users
• Improve Quality of Service through automation and by enhancing the teams technical & presentational skills.
• To facilitate & conduct regular trainings for the deployed resources to improve their skills & overall approach to support program efficiency.
• Define & track individual performance parameters to maintain SLA metrics.
• To conduct regular audits on the internal process adherence, perform gap analysis and take appropriate steps wherever necessary.

(Internal and External)

• Ensuring optimize sizing of resources with zero impact to SLA.
• Data Analysis with right vision & corrective actions, reporting the same to customer management.
• Should be able to Handle HR / Administrative / Statuary Compliances for Deployed resources.
• Ensuring Readiness of required data & compliances to meet the Audit requirements.
• Fulfillment of ADHOC Project requirements.

Qualifications

Graduate / Post Graduate with IT certifications related to End Points/network/

Job Description

OVERVIEW:

Location: Manila, Philippines

Department: ICT

Entity: Philippines AirAsia

Status: Full-time

JOB DESCRIPTION:

YOUR ROLE AS AN EXECUTIVE, DESKTOP SUPPORT

As an Executive, Desktop Support, you will be responsible for ensuring seamless IT support across the organization. You will provide frontline assistance to end-users, resolve desktop-related issues, and work closely with other support teams to maintain smooth IT operations. Your role is critical in enabling Allstars to work efficiently with reliable IT systems.

WHAT YOU'LL CHAMPION:

• Support the smooth running of daily IT operations.
• Provide IT operational support and guidance to users.
• Ensure compliance with company policies and standard operating procedures.
• Manage IT equipment storage and ensure proper arrangement and availability.
• Execute deployment, setup, and configuration of desktops, laptops, and other IT assets.
• Provide timely resolutions and/or workaround solutions to desktop operational requests.
• Monitor assigned tickets, follow up, and ensure incidents/problems are resolved within SLA.
• Record all delivered assets in the Goods Acceptance Form and submit to the Senior Desktop Support Executive.
• Ensure tools and equipment are well-maintained and in good working condition.
• Execute improvement plans related to desktop support and IT operations.
• Travel or temporarily relocate as required to fulfill company operational needs.

WHO YOU ARE:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in desktop support, IT service desk, or similar technical support role.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiar with IT asset management, deployment, and maintenance processes.
• Knowledge of IT service management (ITSM) systems and SLA compliance.
• Effective communication and customer service skills for user support.
• Ability to work independently and collaboratively with internal support teams.
• Organized, proactive, and able to prioritize tasks in a fast-paced environment.
• Willingness to travel and adapt to operational demands.

WHERE YOU'LL GO:

Dispatcher to captain, ramp agent to data analyst, brand executive to CEO – these are some Dare To Dream stories of our Allstars.

Based on your performance and contribution in this role, you'll grow into becoming a Senior Executive, Desktop Support or IT Systems Specialist. In this role, you'll lead IT support initiatives, manage larger-scale projects, and ensure continuous improvement of IT service delivery.

WHAT YOU'LL ENJOY:

• Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
• Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
• Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
• Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
• A unique Allstar culture like no other.

OUR HIRING PROCESS:

• Application received
• Candidate screening
• Interview(s) and assessment(s)
• Background check and/or other assessments
• Offer and negotiation

GET TO KNOW PHILIPPINES AIRASIA:

Philippines AirAsia is part of the AirAsia Aviation Group, a subsidiary of Capital A. We connect Filipinos locally and internationally through world-class, low-cost flights, making travel accessible to everyone.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A – a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.