91 IT Departments jobs in the Philippines

Be our next Technical Support Representative!
Can be done via Virtual hiring process PLUS! Tips will be provided!

As a Technical Support Representative, you will build meaningful relationships with customers via inbound calls and assist with their needs resolving a technical issue or problem in the fastest, most cost-effective way, representing some of the largest brands across the world!

**What You will Get**:

- Competitive Salary Package!
- Earn up to 28K monthly, PLUS monthly performance incentives. **Premium Health Benefits!**
- FREE dependents on your HMO- Annual Medical Reimbursement
- Life Insurance
- Amazing People and Culture
- Annual Family Day
- Outstanding leadership team
- Family-centric events
- Hands-on leadership **Job stability ** Training; Extensive paid product and service training
*
- Paid time off

AND MORE!Qualifications**: ** With BPO experience
- At least High school graduate
- English communication/comprehension skills
- Amendable to work in Bridgetowne Pasig City or Eastwood

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 - Php28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Transportation service provided

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
Employees are required to wear a mask and follow safety protocols within the office premises

Ability to commute/relocate:

- Taytay, Rizal: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Technical Support: 1 year (required)

**Language**:

- English (required)

**LOCATION**:
**JOB DESCRIPTION**:

- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

**JOB RESPONSIBILITIES**:

- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.

**JOB REQUIREMENTS**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.

**Skills**:

- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.

**Hiring Process & Privacy Notice**

Owens collects information from job applicants during the recruitment process.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.

Metro jobs & Payments Solution Inc. is in need of Technical Support at E. Rodriguez Quezon City

QUALIFICATIONS:

- Graduate of B.S. Computer Science / I.T. / Comp.Engineer / MIS or any IT related courses
- With experience in related field is an advantage
- Can do troubleshooting, networking and technical support
- Proficient in MS Applications and Internet Surfing
- With good communication skills and can do multi-tasking
- willing to be assign at E. Rodriguez Quezon City

or call and text at ️ /
Office Days/hours: ⏰ Monday -Friday | 8:30 am-5:30 pm

G/F Unit G-04A, Regalia Park Tower, P.Tuazon corner EDSA, Cubao, Quezon City (Landmark : Sea oil/ Sti College Cubao)

Referrals will be very much appreciated.

LOOK FOR MS. JENY

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Quezon City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- English (preferred)

**LOCATION**:
**JOB DESCRIPTION**:

- The Technical Support will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.

**JOB RESPONSIBILITIES**:

- Provides technical support and guidance to resolve users' computer hardware and software problems.
- Applies knowledge of computer software and hardware to assist users in resolving problems.
- Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
- Coordinates service or replacement of defective products from vendors and manufacturers.
- Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
- Drafts or revises user training manuals and procedures.
- Maintains logs of support services provided in the ticketing system or other appropriate databases.
- Develops training materials and/or provides onsite training as requested.
- Performs other related duties as assigned.

**JOB REQUIREMENTS**:

- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite.
- Thorough understanding of technology commonly used by clients and employees.
- Ability to explain technical problems to non-technical employees.

**Skills**:

- Ability to Learn New Software and Hardware.
- Active Listening.
- Analysis of Technical Issues.
- Application Support.
- Assessing Customer Support Needs.
- Attention to Detail.
- Strong knowledge of software packages.

**Hiring Process & Privacy Notice**

Owens collects information from job applicants during the recruitment process.

To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.

Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate your consent below. If you are hired, your information will be retained for longer.

HIRING

Technical Support

Experience and Skills
Relevant experience in Technical support, help desk, or service desk
Tech-savvy, proficient with different software
Must have basic knowledge of computer navigation
Good communication skills
Team player, good at multi-tasking and problem-solver
Online gaming experience is an advantage

As a Technical Support, your responsibilities includes:

- Responding to service, product, technical, and customer-relations questions
- Collect customer requests and data
- Conduct basic troubleshooting
- Provide website/platform information
- Solve usual problems such as username and password issues, menu navigation, installation issues, setup, etc.

What's in it for you
Competitive salary package
Quarterly bonus based on performance
Salary increase based on performance
HMO upon regularization,
Medical reimbursement of P15,000 while on probation
Meals provided
Birthday Gift Allowance
Team Building Allowance
Leave credits
Equipment provided

Conditions of Employment
Must be willing to work onsite (WMall Pasay) during the probationary period
Must be amenable to 6 days of rotational duty

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**Salary**: Php25,000.00 - Php30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Opportunities for promotion
- Staff meals provided

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Pasay City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Technical Support: 1 year (preferred)

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the complexity of the incident or problem. In the L2 role, the Application Support Engineer takes on more complex production support tasks, requiring in-depth knowledge of the application, its functionality, and the underlying technology. They continue to manage incidents, changes, and problems, as well as monitor production processing. The L2 role also adheres to the ITIL framework and escalates to L3 when necessary.
**Required technical and professional expertise**
* Cisco certification or at least 2 years of hands-on experience with Layer 3 (Routing, VLAN, Trunk).
* Azure Cloud certification or a minimum of 2 years' experience as an Azure Cloud Administrator.
* Windows Server Administration certification or at least 3 years of experience managing Windows Server environments.
* With at least 2 years of Virtual Desktop Interface (VDI) experience
**Preferred technical and professional experience**
Healthcare Background
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Technical Support Engineer
**Position Title:** Technical Support Engineer
**About Advanced Energy**
Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductor and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.
**Responsibilities:**
+ Serve Americas and Europe customers at Call Center via phone, email or online chat for all Advanced Energy products, including technical or selling related query
+ Identify & record all inquiries clearly, and response on time accordingly
+ Provide technical documents and related information to customers
+ Recognize customer real needs and promote product & peripheral solution to most fit for customers requirement
+ Recommend our products cross to competitors, collect application/commercial information, track & follow up on selling potential
+ Support online remote/field trouble shooting for end customer
**Qualifications** :
+ BS Electrical or Electronics and Communications Engineering graduate
+ 3 years or above electronic product design or related tech-support/customer service experience
+ AC/DC or DC/DC power supply, photonics, PCM, ESD, ESVM or other related experience preferred
+ Overcome difficulty to accomplish work independently
+ Good interpersonal communication capability
+ Power design & application ability
+ Good customer service consciousness
+ Good written & oral expression skill
+ Good elaborative faculty, especially for trouble shooting & critical issue
+ Proficient computer skill, like MS Word, Excel, PPT etc；
+ Good sense on teamwork, positive working attitude & sense of responsibility
+ Good English communication skills
+ Able to work for afternoon and night shift
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees in order to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, we offer a strong benefits package in each of the countries in which we operate.
**Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities.**
**We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173 also known as the Data Privacy Act of 2012.**

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Service Operations Manager is responsible for overseeing the entire service management system within the organization. This role involves developing and implementing service policies and procedures, managing a team of service professionals, and ensuring that service activities meet or exceed company objectives. The Service Operations Manager conducts regular audits, reviews service performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing service documentation, ensuring compliance with industry standards and regulations, and reporting on service performance to senior leadership.
Responsibilities:
Managing Service Operations
- Overseeing daily operations of service department
- Developing and implementing strategies to improve efficiency and customer satisfaction
- Ensuring compliance with company policies and procedures
- Maintaining and analyzing service metrics to identify areas for improvement
Budget and Resource Management
- Creating and managing service department budget
- Identifying cost saving opportunities and implementing strategies to reduce expenses
- Negotiating contracts with vendors and suppliers
- Managing inventory and ordering necessary supplies and equipment
Customer Relationship Management
- Building and maintaining positive relationships with customers
- Addressing and resolving customer complaints and escalations
- Collaborating with sales and marketing teams to identify and pursue new business opportunities
Quality Assurance
- Ensuring service standards and procedures are followed by all staff
- Conducting regular quality control checks to ensure customer satisfaction and identify areas for improvement
- Implementing corrective actions and process improvements to maintain high quality service delivery
Continuous Improvement
- Staying updated on industry trends and best practices
- Conducting research and implementing new technologies and processes to improve service operations
- Facilitating training and development opportunities for service staff to enhance their skills and knowledge.
Team Management:
- Lead and manage a team, providing guidance, feedback, and support.
- Set goals and KPIs for team members and monitor performance.
- Foster a positive and collaborative work environment.
- Develop and implement training programs to keep team members updated on trends and strategies.
High Impact Behaviors:
- Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
- Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
- Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.
Qualifications:
- Bachelor's in Engineering, Business Administration, Supply Chain Management, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
- Proven experience in import/export operations with significant supervisory experience.
- Expert level understanding of advanced failure analysis techniques.
- Strong problem-solving and analytical skills to identify issues and develop effective solutions.
- Excellent verbal and written communication skills to report findings and make recommendations.
- Strong analytical skills to interpret complex data and translate it into actionable insights.
- Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
- Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.
- Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
- A strategic thinker with a test and learn approach to marketing efforts and process improvements.
- Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
- End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities
Business Expertise: Has good understanding of how the team integrates with others
Leadership: Has no supervisory responsibilities
Problem Solving: Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures
Impact: Impacts the quality and quantity of own work
Interpersonal Skills: Uses communication skills and common courtesy to exchange information
Qualifications:
+ Bachelor's degree graduate of any course
+ at least completed 2 years in college with no back subjects.
+ 1-year Technical Support Experience
+ 2-years Customer Support Experience
+ Above Average Communication Skills
+ Can work on a shifting schedule
+ Amendable to work in a hybrid work set up
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.