17 System Administrator jobs in the Philippines

**Job Description: ServiceNow System Administrator**
**Position Summary**
We are seeking a highly motivated and detail-oriented **ServiceNow System Administrator** to join our team. The ideal candidate will be responsible for the daily administration, configuration, and support of our ServiceNow platform, with a specific focus on our **HR Service Delivery (HRSD** ) module. This role involves a mix of administrative tasks, development of new functionalities, and collaboration with various business stakeholders to ensure the platform effectively supports our HR operations.
**Key Responsibilities**
+ **System Administration & Maintenance** :
+ Facilitate and execute User Acceptance Testing (UAT) and Production Validation for biannual ServiceNow version updates.
+ Perform testing of newly deployed functionalities to ensure they meet business requirements and are free of defects.
+ Monitor and manage issues raised by HR Operations, working to resolve them in a timely manner.
+ Coordinate with external teams to implement fixes and new features, such as coordinating with Service Management Platform for Automated Test Frameworks (ATF) to reduce manual testing.
+ Maintain and update important company lists, such as the VIP list, by comparing data from different systems (e.g., Fusion Master Active Report and SNow User Profile Report).
+ Manage the ownership and configuration of various ServiceNow assets, including Knowledge Management components such as User Criteria and HR Criteria setup, assignment groups, and key dashboards for HR Operations and Knowledge Management. This includes ensuring proper access control, content visibility, and alignment with organizational workflows and reporting needs.
+ Creation and maintenance of system-related knowledge articles
+ Maintain historical files such as HR Taxonomy, List of HR Services, List of Users with cross country access etc.
+ **Development & Implementation:**
+ Develop new functionalities for HR Operations to improve efficiency and user experience.
+ Facilitate the rollout of new functionalities for HR, ensuring a smooth transition for users.
+ Participate in regular ServiceNow development grooming calls to represent HR and discuss new stories.
+ Assist with UAT and production validation for ongoing projects, such as the Onboarding, Lifecycle Events, and Offboarding projects within HRSD.
+ **Reporting & Analytics:**
+ Create and distribute monthly reports, including the Monthly Content Hits Report and the Monthly HR Knowledge Base (KB) Feedback Report, to inform the Knowledge Management team of key metrics.
+ Analyze and present data from the QnA Log to identify trends and areas for improvement.
+ Update progress on various metrics for projects.
+ **Stakeholder Collaboration & Communication:**
+ Attend and represent the team in various meetings, including the HRSD Monthly check-in, Knowledge Management Forum, and myHelp Governance Board.
+ Act as a point of contact for the GPC team regarding requests for ServiceNow checklists and HR case usage.
+ Communicate with stakeholders including employees, HR agents, and senior leadership regarding the status of issues and projects. For example, keep the Knowledge Management team updated on the status of Hi-Tickets or problem tickets related to reporting functionalities.
**Required Skills & Qualifications**
+ **Proven 5-years' experience as a ServiceNow Administrator, with specific experience in HR Service Delivery (HRSD) highly preferred.**
+ Strong understanding of ServiceNow modules, functionalities, and best practices.
+ Experience with UAT and quality assurance processes.
+ Proficiency in creating reports, dashboards, and analyzing data to provide actionable insights.
+ Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
+ Strong problem-solving skills and a proactive approach to identifying and resolving issues.
+ Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
+ **Knowledge and experience in implementing and optimizing AI Summary functionality for Knowledge Articles.**
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Infrastructure and Cloud Operations
**Job Family:** TECHNOLOGY
**Organization:** Corporate Human Resources
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20754
#LI-REMOTE

The IT System Administrator shall provide basic support for hardware systems as well as maintain a stable IT infrastructure with mínimal downtime and maximum performance.

**Responsibilities**:

- Conduct installation, configuration, operation, troubleshooting and maintenance of all hardware systems
- Service all IT matters including domain management, system procurement, communication tools, user
account management, access control and desktop and remote support
- Run regular maintenance checks on company hardware and ensure relevant updates are installed
- Monitor system and network performance, provide availability and security management
- Manage and update all network device operating system and firmware, upkeep all security firewall rules
and manage VPN across different networks
- Ensure a disaster recovery plan and strategy is in place for all critical systems
- Work with the team to optimize new policies, procedures and workflow for current systems and new
projects to ensure seamless continuity
- Manage inventory, maintenance contracts, vendor communication and upkeep all documentation
- Ensure that all hardware is compliant with organization and industry standards
- Assist in project-related activities as required
- Other tasks and responsibilities as assigned

**Requirements**:

- Has a Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology or any
related course
- At least 3 years relevant experience in providing IT support in a fast-paced, dynamic corporate
environment
- Experience in a retail environment a big plus
- Self-starter and self-driven
- Good verbal and written communication skills
- Highly motivated and detail oriented
- Amenable to work beyond working hours

**Job Types**: Full-time, Permanent

Pay: Php15,000.00 - Php25,000.00 per month

**Benefits**:

- Employee discount
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Performance bonus

COVID-19 considerations:
Yes.

Ability to commute/relocate:

- Parañaque City: Reliably commute or planning to relocate before starting work (required)

NetSuite

·   Review and develop documentation for existing and future customisations

·   Deep understanding of NetSuite system functionality and limitations

·   Proficient with understanding and implementing NetSuite Custom HTML/PDF forms / SuiteScript / Workflows

·   Experience with NetSuite analytics

·   Stay up to date with and test new releases to ensure compatibility with customisations

·   Able to setup and configure NetSuite dashboards and KPIs

·   Creating and modifying custom user roles, to control access to sensitive information and enforce data security

·   Assisting in the creation of reports and saved searches and answering day-to-day NetSuite questions

Boomi

·   Manage day-to-day error logs to troubleshoot and obtain root causes and solve

·   Review and develop documentation for existing and future integrations

·   Deep understanding of integration between NetSuite and external systems (particularly BigCommerce)

·   Perform comprehensive integration testing and collaborate with required parties to ensure successful deployments

·   Stay up-to-date with industry best practices, new features, and updates

Requirements- Two (2) plus years hands on experience using/configuring/implementing NetSuite and Boomi- Extensive overall integration experience- Proficient with Microsoft Excel- Experience with data import/export and migration process- Experience working with API based integrations and knowledge of REST, SOAP, JSON, XML, and Web Services Interoperability- Expertise in JavaScriptBenefitsMorning ShiftWork from Office  Ortigas/Pampanga/Makati (wherever is nearest to the candidate)

**Introduction**
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
An Infrastructure Specialist: System Administration is responsible for providing 24/7 technical support for cloud-based solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. They play a critical role in building & setting up new development tools, infrastructure, and Networking, maintaining and deploying the cloud applications.They also develop and configure infrastructure and configuration as code (Ansible and Terraform). They are experienced in administration of Dev,Test & Production environments hosted on Windows, Linux and Unix servers. Have strong knowledge of load balancing, CDN options provided by multiple cloud vendors (E.g. Load balancer and Application gateway in Azure). They are knowledgable on installing and configuring MYSQL, MSSQL PostgreSQL and other databases. They ensure the systems are safe and secure against cybersecurity threats besdies Identifying and fixing technical problems and installing software updates and 'fixes'. They also support Installing and maintaining a logging cluster using Logstash, ElasticSearch and Kibana as a centralized solution to parse logs from application and docker containers. The specialist can identify and resolve issues involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security, and infrastructure problems. If unable to resolve an issue, they will escalate it to the appropriate support level. The specialist is proficient in cloud application architecture and can perform initial analysis on incidents. They manage Application ID and provide cloud elasticity by auto-scaling resources based on business requirements. Additionally, they ensure DR and manual redundancy failover capabilities. Regular service management reports are provided to keep clients informed. They are familiar with ITIL processes and Integrated Service Level Management
**Required technical and professional expertise**
*
2 to 5 Years of experience in Citrix Administration with both XenApp and Xen Desktop with multiple sites and farms.
*
Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp and Xen Desktop. Have performed Citrix upgrade and farm migration from planning through implementation.
**Preferred technical and professional experience**
Healthcare background
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Accountabilities:
+ Work closely with Sales, Contracts, Finance, and other functional teams across the organization to successfully deliver on key strategic and operational initiatives with direct impact on revenues.
+ Manage and administer back/front office tools including but not limited to Salesforce, CPQ, Siebel and CLM which will include updating and maintaining data sets, creating processes and flows, implementing key fields, producing and managing reports and data.
+ Participate in business process analysis, analyze user flow and behavior to help drive testing strategy and implementation for back/front office tools including Salesforce and CPQ.
+ Interface with system end-users to understand feature/enhancement requirements and/or address support issues related to back/front office tools including Salesforce and CPQ.
+ Document Sales operation processes both at a technical as well as at the process level as requested.
+ Assist in user training for Salesforce, CPQ and other sales tools and processes
+ Supports, when necessary, the Contracts department day to day activities during high-volume periods of the year to achieve overall sales and business objectives.
+ Performs other related duties as assigned.
Qualifications:
+ Bachelor's Degree holder
+ Advanced experience with Salesforce and CPQ is required
+ Salesforce Certified Administrator or Certified Advanced Administrator is preferred but not required
+ Experience working within CRM, CPQ and CLM, with an understanding of the sales process, working in a large sales organization for SaaS solutions is ideal
+ Ability to analyze and recognize potential obstacles and recommend solutions.
+ Time management, ability to multitask, and propensity to handle urgent interruptions with poise and professionalism.
+ Must be organized, self-starter, proactive, process-driven, and detail-oriented, able to prioritize according to company goals and manage time effectively.
+ Proficiency with Microsoft Office (Excel, Word & PowerPoint) required.
+ Highly detail oriented with a strong desire to produce accurate, detailed and quality work.
+ Desire to learn and to share knowledge with other team members.
+ Logical thinker, and effective communication skills.
+ Ability to pivot with changes in systems, technologies, and processes.
+ Highly self-motivated, team & goal oriented with an entrepreneurial spirit.
+ Strong organizational skills required to provide timely and consistent support.
+ Effective written and verbal communication skills required.
+ A passion for digging into complex processes and problems with the ability to break down ambiguity into concrete and actionable activities to achieve clarity and solutions.
LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: , or please contact .
Please read our Candidate Privacy Policy ( .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Why Smartsourcing?**
- We’re a certified **GREAT PLACE TO WORK**:

- Awarded by HR ASIA -** BEST EMPLOYER**, **Philippines
- We are CCAP and IBPAP registered

**What's in it for you?**
- Above-industry salary package
- Day Shift
- Fixed weekends off
- HMO coverage for you and your dependent/s after one (1) month
- Free Breakfast and lunch every day
- Free coffee every day (latte, americano, or cappuccino)
- Gym membership at Anytime Fitness

**What you will be doing**:

- Manage virtual servers, install and upgrade software, and integrate automation processes.
- Technically proficient with Fortinet Security Fabric using Forti Suite product solution, and information Security Practices.
- Installation, maintenance, removal and reinstallation of monitoring tools (ability to install and configure Zabbix server, Zabbix proxy server and Zabbix endpoints)
- In charge of the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
- Setting up, configuring, and managing numerous Azure/AWS components, such as network, servers, containers, software, and data services
- Manage and monitor the entire system infrastructure, including hardware, VLAN’s, virtual server infrastructure and software.
- Assist in the development and maintenance of the Business Continuity (BC) and Disaster Recovery (DR) plans.
- Help Desktop support, end users when they need to install or learn about new security products and/or procedures.
- Weekly, monthly, quarterly, yearly, threat assessment and reporting.

**Job Qualifications**
- Must be Fortinet NSE 4 Certified (or equivalent)
- Certification on VMware vSphere 7 is preferred
- Solid Microsoft Active Directory experience and/or certification
- Prior experience with ISO documentation and standards is preferred.

Server & Hosting Management
- Manage, monitor, and maintain Linux-based web servers br>- Configure and optimize web services such as Apache, Nginx, and PHP
- Monitor server health, load, disk usage, and performance
- Implement regular system updates, security patches, and scheduled backups

Deployment & Release Support
- Coordinate and support application deployments to staging and production environments
- Maintain or improve simple deployment scripts or version-controlled workflows
- Assist development team in resolving environment-related issues

Security & Access Control
- Enforce server hardening best practices (SSH, firewalls, intrusion prevention)
- Manage access control, including SSH keys and SFTP/FTP accounts
- Monitor server logs and implement responses to suspicious activity or incidents

Service Configuration & Maintenance
- Manage and troubleshoot web hosting stack components (Apache/Nginx, PHP, MySQL/MariaDB, email servers, etc.)
- Configure and manage DNS records, subdomains, and redirects
- Install and renew SSL certificates (Let's Encrypt, paid SSLs, etc.)

General IT and Dev Support
- Support developers with log access, server-side error debugging, and permissions
- Provide assistance with release testing environments (staging/dev)
- Document standard procedures and maintain server-related documentation

_We're looking for a_ **_Learning Management System Administrator - Compliance Training_** _to join our Integrated Compliance Services team at MBPS. In this role, you are expected to Conduct compliance training monitoring and follow up by compiling statistics and improving existing training tracking tools and training follow up mechanism._
**Position Responsibilities:**
+ Conduct compliance training monitoring and follow up by compiling statistics and improving existing training tracking tools and training follow up mechanism
+ Be the one-stop help-desk service for advising and supporting GCT (Global Compliance Training) stakeholders on the use of the compliance training platform including: exploring Compass functions; coordinating Compass usage training; responding to employees' inquiries on Compass
+ Perform simple LMS troubleshooting to employees
+ Stay on top of new compliance training resources and developments in the industry and provide recommendation to GCT team
+ Research and promote the use of digital training platform for GCT stakeholders
+ Update eLearning modules/training materials as needed
+ Support global and regional campaigns and activities for Compliance
+ Support the development of compliance professional development strategies, plans and programs
+ Coordinate various projects with subject matter experts and other stakeholders
+ Collaborate across segments and various compliance lines to promote best in class user experience
+ Perform other tasks whenever necessary or as assigned (i.e. instructional designing, audit)
**Required Qualifications:**
+ At least 1 year of hands-on experience with Learning Management System (LMS) administration is required to support compliance training and troubleshoot LMS issues.
+ A Bachelor's degree in Education, Business, Communications, Hospitality, or a related field is necessary to understand and manage training content effectively.
**Preferred Qualifications:**
+ **Technical Proficiency** : The candidate should be tech-savvy, able to explore and utilize digital training platforms, and perform basic troubleshooting.
+ **Communication and Collaboration Skills** : Strong communication skills are essential for advising stakeholders, coordinating training, and collaborating across segments to ensure a seamless user experience.
+ **Adaptability and Initiative** : The candidate should be detail-oriented, proactive in resolving issues, and adaptable to change, with a positive attitude and willingness to learn to support global and regional compliance initiatives.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido