127 Technical Support Analyst jobs in the Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Applies functional knowledge and skills to the problem to identify root cause
+ Obtain the facts and information needed to collaboratively arrive at the optimal outcome
+ Takes responsibility and ownership for decisions, actions and results
+ Organizes work tasks based on business priorities
+ Completes work on time and keeps the right people informed
+ Takes ownership of tasks and actions while being focused on outcomes
+ Establish root cause of issues to ensure resolution
+ Identify and weigh solution options including evaluating impacts, risks, costs, & time
+ Validate resolution
+ Applies a systematic approach to confirm, identify, and resolve system issues
+ Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
+ Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
+ Understand technology functionality, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technologies and how they affect the business
+ Empathize with end-user needs and provide technology guidance
+ Stay current on technology trends
+ Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience the desktop support technology field
+ 1+ years working in a high-volume call center environment
+ Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
+ IT Helpdesk experience, Desktop/Product Support experience
+ Direct customer service or relationship management experience
+ Proven experience contributing and aligning to a vision and translating that into practical action
+ Proven ability to be a champion for change and continuous improvement
+ Proven self-motivated and able to work with little direct supervision and drive results with disciplined follow-through
+ Proven adaptable and flexible to meet objectives and changing priorities
**Preferred Qualification:**
+ CompTIA+, Network+, and Security+ Certifications
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

We have an exciting opportunity available for a **Technical Support Analyst **working night/rotating shift schedule in our Ortigas office. You must be WFH capable with a strong internet connection as we are home-based for the duration of the pandemic.

When you join Yempo, you’ll receive the following fantastic benefits:

- Highly competitive salary - paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonus and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts provided
- Fantastic bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers

**Our Client**

In this position, you will be assigned to our client, an innovative, fast growing, founder run fast food business, that opened in 2006 and now have over 125 restaurants around Australia and are open in 3 international markets. By embracing the Latin culture, the contemporary restaurants and people continually aim to deliver a remarkable customer experience.

**Your Responsibilities**
- Providing technical support to existing restaurants and client’s employees.
- Support IT infrastructure to ensure optimal functionality, including but not limited to; Point of sale (POS), PC/workstations, network, menu boards, printing, media player and IP telephony.
- Assisting with IT set-up for all new restaurants.
- Assist in implementing projects.


**Your Background**
- 1-3 years IT experience or equivalent combination of education and experience
- A working knowledge of networking and PC hardware;
- A keen interest and up to date knowledge of the IT Market
- Excellent communication skills, including the ability to explain technical know-how in simple English and do so in a clear and patient manner.
- The ability to create and maintain stakeholder relationships.
- The ability to find innovative solutions with mínimal guidance.
- Driven and has a proactive approach and are passionate about learning and growing their IT careers
- Motivated to promote client's values and display energy and enthusiasm for our brand.

**Nice to Have**
- Experience in a service or support desk role
- ITIL/ITSM certifications

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365
+ Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed.
+ Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as WebEx and Jabber. Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed
+ Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
+ Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
+ Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
+ Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
+ Escalate high priority, high impact issues to the internal support teams
+ Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
+ Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time
+ Anticipates customer needs and proactively identifies solutions
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Any course - Industrial Engineering/Management, Information Technology, Computer Science, Computer Engineering (preferred)
+ Highest Educational Attainment: Graduate of at least 4-year course
+ Total years of experience - 2+ years
+ Minimum required relevant years of experience: 2+ years
+ Skills and level of expertise required for each skill:
+ Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective
+ Shift timing: 8PM-5AM PHT
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
+ Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction and first call resolution
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Graduate of any computer courses or related fields
+ 2+ years of experience as ServiceDesk Analyst
+ 2+ years of experience in inbound call handling
+ Demonstrated good analytical and communication skills
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Job Title**: IT Service Desk Analyst
**Employment Type**: Full time Employment
**Work Location**: iSquare Bldg. Meralco Ave. Ortigas Center, Pasig City
**Time**: Night Shift
**Salary**: 28,000 - 32,000 Basic Pay + 1,500 Meal Allowance + 1,000 Rice Allowance(To be added on the 4th month) ; Entitled to night differential (20%), OT pay and holiday premium

Responsible for providing first and second line technical support to internal staff of the Company
**PRIMARY RESPONSIBILITIES**:

- Point of contact for on-site and remote users for problems and inquiries
- Provide broad area of first level support in PCs and Ethernet networking technologies
- Properly triage and log jobs for every request and incident to ensure appropriate priority and allocation of tickets as quickly as possible
- First level troubleshooting of network connectivity and hardware issues at desktop level

**Qualifications**:

- Solid service desk experience of 2 years and up.
- Knowledgeable in all troubleshooting related to IT or any technical related issues
- Experience working with a helpdesk call management system

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- IT Service Desk: 2 years (preferred)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).
- Promptly resolve inbound calls and online Support cases from customers, partners and internal employees
- Performs routine to moderately complex troubleshooting and analysis to resolve issues
- Identifies software defects and reports to Quality Assurance/Development for investigation of root cause and fixing
- Documents case through formalized written communication
- Handle inquiries and problems within assigned major product area expertise/ skill set and effectively triage those outside area of expertise and transfers to the next Support level
- Creates and maintains product specific terminology glossaries and language style guides to ensure consistency and cultural conformity
- Create and maintain knowledge base that enable self-service support for customers/partners

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).

**Job Description**:

- Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers.
- Conduct troubleshooting of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not.
- Gather details regarding Customer processes to be able to determine how we can best Support and give direction.
- Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the SuiteCloud Product area and general operations.
- Work with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround. This is bound by processes but all of which aims to give quality service.
- Adapt to the fast paced nature of the NetSuite Cloud Based Software and new proprietary technologies and innovations are being pushed yearly.

Technical Skills
- Above average JavaScript Knowledge
- Knowledgeable HTML/CSS, SQL is a plus
- Basic Scripting/Programming skills
- Flowchart /Program Logic Formulation
- Familiar with Integration/WebServices concepts (ex: XML, SOAP request/response)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).

**Job Description**:

- Provide phone and online support to NetSuite Customers. The types of Customer we encounter ranges from the non-technical resources to actual in-house or third party developers.
- Conduct troubleshooting of NetSuite proprietary APIs. This involves debugging actual codes created by Customers and help determine whether it is a product defect or not.
- Gather details regarding Customer processes to be able to determine how we can best Support and give direction.
- Participate in company initiatives promoting the growth of Product Knowledge. This will include participation with mandated internal trainings specific to the SuiteCloud Product area and general operations.
- Work with other Departments such as Quality and Assurance, Professional Services, Product Management and Development, to ensure fast turnaround. This is bound by processes but all of which aims to give quality service.
- Adapt to the fast paced nature of the NetSuite Cloud Based Software and new proprietary technologies and innovations are being pushed yearly.

Technical Skills
- Above average JavaScript Knowledge
- Knowledgeable HTML/CSS, SQL is a plus
- Basic Scripting/Programming skills
- Flowchart /Program Logic Formulation
- Familiar with Integration/WebServices concepts (ex: XML, SOAP request/response)

Help Desk Operator
Job ID

Posted
03-Sep-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Cagayan de Oro - Misamis Oriental - Philippines
**JOB SUMMARY**
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
None
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and EXPERIENCE**
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
**CERTIFICATES and/or LICENSES**
None
**COMMUNICATION SKILLS**
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
**FINANCIAL KNOWLEDGE**
Ability to calculate simple figures such as percentages.
**REASONING ABILITY**
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
**OTHER SKILLS and ABILITIES**
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
**SCOPE OF RESPONSIBILITY**
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)