346 Process Improvement jobs in the Philippines

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Job Types: Full-time, Permanent

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Flextime
• Free parking
• Health insurance
• On-site parking
• Pay raise
• Promotion to permanent employee

Work Location: In person

The Process Lead designs and supports initiatives that enable the organization to achieve its vision by driving efficiency, effectiveness, quality, and timeliness in end-to-end processes. This role ensures that processes are easy, uniform, and compliant, while enhancing customer and employee satisfaction. The Process Manager leads global transformation projects, champions process improvement, and partners with stakeholders to deliver sustainable business outcomes.

Key Responsibilities:

• Lead and manage 3–5 global end-to-end transformation projects simultaneously, ensuring alignment with organizational goals.
• Identify, design, and implement process improvement initiatives to optimize efficiency, reduce risks, and enhance quality.
• Apply Lean Six Sigma methodologies and tools to streamline operations and drive continuous improvement.
• Collaborate with key stakeholders across functions and geographies to ensure buy-in, alignment, and successful project delivery.
• Drive automation and digital solutions to improve process effectiveness and scalability.
• Monitor, measure, and report process performance, ensuring compliance with regulatory and organizational standards.
• Develop and maintain process documentation, standards, and best practices.
• Ensure clear and effective communication of project goals, progress, and outcomes across all stakeholder levels.

Qualifications & Skills:

• Bachelor's degree in Business Administration, Engineering, or related field (Master's degree is a plus).
• Proven experience (5–7 years) in process management, transformation, or continuous improvement roles, preferably in a global organization.
• Strong expertise in Lean Six Sigma (Green Belt/Black Belt certification preferred).
• Experience in automation, digital process solutions, and process optimization.
• Demonstrated success in stakeholder management and leading cross-functional teams.
• Excellent communication, presentation, and influencing skills.
• Strong analytical, problem-solving, and project management capabilities.

Key Attributes:

• Strategic mindset with a focus on execution.
• Collaborative, adaptable, and able to thrive in a global matrix environment.
• Continuous improvement mindset with a drive for innovation and simplification.

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS BUSINESS PROCESS IMPROVEMENT SPECIALIST

Job Responsibilities:

• Analyze current processes in commissary and restaurant operations to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop workflow diagrams and process maps to document existing and proposed systems.
• Evaluate and recommend optimal equipment utilization, staffing, and resource allocation.
• Conduct time and motion studies to establish productivity benchmarks.
• Develop and monitor key performance indicators (KPIs) for operational success.
• Establish and maintain quality standards for food preparation, storage, and distribution.
• Ensure compliance with health, safety, and regulatory requirements in both commissary and restaurant settings.
• Lead cross-functional teams in implementing process changes and new systems.
• Prepare project timelines, track milestones, and ensure timely delivery of improvement initiatives.
• Conduct post-implementation evaluations to measure the success and sustainability of projects.
• Collect, analyze, and interpret operational data to support decision-making.
• Utilize data visualization tools to communicate insights and recommendations effectively.
• Regularly report to management on operational metrics and project progress.

Job Types: Full-time, Permanent, Fixed term

Benefits:

• Company events
• Employee discount
• Flexible schedule
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Flextime

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

PRIMARY RESPONSIBILITIES

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

POSITION QUALIFICATIONS

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

The Process Improvement Specialist is responsible for providing strategic support to the Restaurant Systems (RS) Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

1. Restaurant Systems Support

A. Complete Systems & Procedures Development

• Proposes and drafts guidelines on implementing procedures in the development and improvement of materials, systems, standards, and procedures for the following areas:

i. Kitchen Systems

• Workstation & storage area
• Back up & dishwashing area
• Cooking/production systems and processes
• Cleanliness & sanitation procedures
• General safety procedures
• Equipment operating procedures

ii. Product Systems (all existing products)

• Standard preparation & cooking procedures
• Assembly & holding procedures
• Product process analysis

iii. Restaurant Supplies – includes standardization and forecasting

• Tools & utensils
• Small equipment
• Kitchen wares
• Cleaning & sanitation supplies
• Operating supplies
• Packaging and other product-related supplies

iv. Equipment operating procedures

v. Cash Control and POS transactions

B. Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised kitchen systems procedures.

C. Writes initial revisions to all manuals and guides for new/revised kitchen systems and processes.

D. Spots gaps and identifies opportunities to improve store operating guidelines.

2. Stores Systems and Technology Improvement/Governance

• Updates and monitors changes on possible POS development (i.e., price update, new product, tiered-pricing, etc.).
• Manages POS development and compliance project-related activities.
• Conducts user acceptance testing and provides feedback/recommendation as necessary.
• Provides assistance on project deployment team and monitors roll-out progress.

3. New Store Opening Process Management

• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

4. Store Asset Management

• Maintains and manages remaining idle in warehouse.
• Coordinates asset transfer arrangement for department and store operations.
• Provides on/offsite support on cleaning-up of idle assets.

5. Store Development Support

• Processes the PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with supplier, monitors availability, and provides assessment/decision analysis as necessary.
• Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.
• Processes the creation of SHC/PO and GR for the department and store operations covering new store and project-related requirements.
• Drafts template and coordinates PR/BAU request (e.g., PCA, PIS, etc.) to vendor/supplier and JFC internal partners.
• Provides support to store on reversal requests; sends report to JWS for payment reconciliation.

6. Administrative Tasks

• Manages regular admin needs of RS & Channels Team and arranges meetings for and in behalf of the RS & Channels Head.
• Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms and other necessary documents.
• Prepares and modifies documents including correspondence reports, drafts, memos, and guidelines.
• Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures that all records are updated and modified if necessary.
• Communicates with respective departments regarding timelines for report submission.

7. Project Management

• Tracks, updates, and monitors status of assigned projects.
• May lead cross-functional teams, formulate Project Charter based on business needs, and set direction.

• Bachelor's Degree in Industrial Engineering or any derivative course.
• At least 1–2 years of experience in process improvement, operations support, and project coordination (experience in food service/retail industry is an advantage).
• Fresh graduates are encouraged to apply.
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Perf Restaurants, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

• Salary:

Php 44,000 to Php 60,000
- Location:

Manila
- Country:

Philippines
- Business Unit:

Education
- Vacancy Type:

Permanent
- Closing Date:

19 October 2025

Hannah Heradura

Process Improvement Analyst

Internal

Work setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two days a week to apply.

Work schedule: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type: Permanent

Location: Makati City, Metro Manila

Pay range: We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of Php 44,000 to 60,000 to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Process Improvement Specialist assists and leads projects to improve the efficiency and productivity of the different processes in the company.

Qualifications:

• Minimum of 2 years in College, preferably in Business, IT, or Computer Science courses. A bachelor's Degree is an advantage.
• Knowledgeable in creating processes, documentations, workflows, and diagrams.
• Computer literate and proficient in using digital tools.
• Excellent communication skills, both oral and written.
• Critical thinker with strong problem-solving skills.
• Team-oriented and adaptable.

Job Type: Full-time

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person