Explore process improvement opportunities that drive efficiency and innovation. Process improvement jobs involve analyzing existing workflows, identifying areas for optimization, and implementing solutions to enhance productivity and reduce costs. Professionals in this field use methodologies like 51 Process Improvement jobs in the Philippines
Process Improvement Manager
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 5 days ago
Job Viewed
Job Description
*Review and assess the adequacy and effectiveness of Company policies, processes, and procedures.
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
* Identify gaps, weaknesses, and risks in internal controls and compliance procedures. br>* Review and analyze processes to ensure compliance and operational efficiency.
* Recommend improvements for internal controls, processes, and procedures. Prepare detailed reports documenting findings, risks, and
recommendations.
* Collaborate with various Department Heads to address control gaps and implement improvements.
* Monitor adherence to internal policies, procedures, and regulatory requirements.
* Perform other duties that may be assigned from time to time.
QUALIFICATIONS:
* A graduate with a Bachelor’s degree in Accountancy. < r>* Must be a Certified Public Accountant (CPA).
* Experience with an External Audit Firm is required, with Top 4 External Audit Firms is required.
* Experience in internal audit is required.
* With very good written and oral communication skill.
* With strong analytical and problem-solving abilities.
* Must have worked in ERP environment.
* High proficiency in MS Office especially in MS Excel.
Hiring Range: Php 57,000 - 63,000
This advertiser has chosen not to accept applicants from your region.
0
Process Improvement Expert
Taguig, National Capital Region
John Clement Consultant Inc
Posted 23 days ago
Job Viewed
Job Description
Job Summary:
Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. br>
Primary Responsibilities
• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities < r>•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analyzing, and defining best practices (internal & external to the organization) < r>•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation < r>•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums < r>•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organization < r>•Build and maintain effective partnership with local and onshore stakeholders < r>•Utilize leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perfor ongoing reviews to ensure customer needs are met
Required Education
• Bachelor's Degree or equivalent combination of education and work experience < r>
Required Experience
• 3- 5 years relevant experience < r>
Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore < r>•Excellent workshop facilitation and data gathering skills < r>•Process flow design and optimization < r>•Project management skills (implementation to completion) < r>•Excellent stakeholder management skills < r>•Familiarity with process automation tools < r>•Excellent use of desktop data applications – e.g. Power BI and Excel
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects < r>•Strong agility and flexibility < r>
Preferred Experience
• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has ed multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance < r>•At least 2 years relevant experience in general management, leadership and team coaching preferred < r>•Working experience in a consulting or shared services environment preferred < r>•Graduate degree in Business, Engineering or related disciplined < r>•Lean Six Sigma Green Belt Certification or equivalent < r>
Preferred Knowledge
• Knowledge in process & data analysis < r>•Knowledge in Lean/Six Sigma, Quality Management < r>•Knowledge of Process Maturity Framework < r>•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions < r>•Deep understanding of definition, implementation and analysis of metrics and providing insights < r>•Application of CI tools – e.g. process mining or statistical tools
•Preferably with knowledge in the Insurance industry
Responsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders, with a focus on process re-engineering, reducing process gaps/variations, and the execution of the continuous improvement framework. br>
Primary Responsibilities
• Identify opportunities for improvement, measure process efficiencies, validate improvement benefits and act as a partner to the business to perform continuous improvement activities < r>•Responsible to establish and maintain process governance and framework, identify cross-functional processes through scoping, analyzing, and defining best practices (internal & external to the organization) < r>•Effectively manage continuous improvement programs for the GSSC - e.g. Kaizen/Idea Generation < r>•Ensure CI Approach is effectively being implemented consistently across the centre – Top Down, Bottom-up and Cross-functional
•Responsible for the roll-out and facilitation of various CI Forums such as Kaizen, CI and OE Forums < r>•Conduct CI workshops like Kaizen, Lean/Six Sigma, RCA, FMEA with the business/service delivery teams in the organization < r>•Build and maintain effective partnership with local and onshore stakeholders < r>•Utilize leading practice methods & tools to conduct ‘as – is’ documentation and design ‘to-be’ processes when necessary
•Perfor ongoing reviews to ensure customer needs are met
Required Education
• Bachelor's Degree or equivalent combination of education and work experience < r>
Required Experience
• 3- 5 years relevant experience < r>
Preferred Competencies/Skills
• Excellent verbal and written English communication skills, and comfortable dealing with all levels of management both in GSSC and onshore < r>•Excellent workshop facilitation and data gathering skills < r>•Process flow design and optimization < r>•Project management skills (implementation to completion) < r>•Excellent stakeholder management skills < r>•Familiarity with process automation tools < r>•Excellent use of desktop data applications – e.g. Power BI and Excel
•Ability to manage multiple initiatives; ability to work with centre-wide and regional projects < r>•Strong agility and flexibility < r>
Preferred Experience
• 3-5 years of experience in ‘as-is’ process discovery and ‘to-be’ process modelling and analysis, using structured methodology with proven results
•Has ed multiple continuous improvement projects that delivered tangible benefits
•At least 1 year experience in the financial services industry, preferably in insurance < r>•At least 2 years relevant experience in general management, leadership and team coaching preferred < r>•Working experience in a consulting or shared services environment preferred < r>•Graduate degree in Business, Engineering or related disciplined < r>•Lean Six Sigma Green Belt Certification or equivalent < r>
Preferred Knowledge
• Knowledge in process & data analysis < r>•Knowledge in Lean/Six Sigma, Quality Management < r>•Knowledge of Process Maturity Framework < r>•Expert knowledge of risk and internal control concepts and experience in applying them to plan, perform, manage and report on the evaluation of various business processes /areas/functions < r>•Deep understanding of definition, implementation and analysis of metrics and providing insights < r>•Application of CI tools – e.g. process mining or statistical tools
•Preferably with knowledge in the Insurance industry
This advertiser has chosen not to accept applicants from your region.
1
Process Improvement Specialist
Meycauayan, Bulacan
Nestle
Posted 1 day ago
Job Viewed
Job Description
**POSITION SNAPSHOT**
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business Services
Full-time
Bachelor's Degree
3+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
Responsible in supporting the Continuous Improvement Champion in delivering the continuous improvement (CI) initiatives of the Center.
+ Partners and supports Process Optimizers/ Market Account Leads to deliver service improvement and productivity initiatives in the center, including Monthly Coaching, Project Teams and Operations Review Coaching and Assessment. Further includes supporting teams in the identification of service improvement, automation and dashboarding initiatives.
+ Supports in delivering common approach in achieving service improvement and process efficiencies through CI methodologies, embedding CI mindset and support CI capability building for the Center.
+ Responsible for driving CI Culture and developing Competence across the Center. This includes running Go See Think Do, driving CI Awareness Campaigns, managing logistics for all CI Trainings and designing CI Rewards & Recognition Programs
+ Acts as SPOC for Center Project Governance and Monthly Operational Reporting Dashboard
**ARE YOU A FIT?**
+ Has a Bachelor's Degree in any course
+ Must have a Green / Black Belt Lean Six Sigma Certification
+ With a minimum of 3 years' experience in the deployment of Continuous Improvement initiatives / projects
+ With experience in Supply Chain, Finance and/or HR functions
+ With experience in working with remote and multi-cultural teams, with track record for culture sensitivity and delivery despite differences
+ With prior experience in managing complex Business Transformations
+ An expert in stakeholder management highly adept to handle deployment processes
+ Knowledgeable on analytic data tools (e.g. Power BI)
This advertiser has chosen not to accept applicants from your region.
2
Process Improvement Analyst
ThermoFisher Scientific
Posted 12 days ago
Job Viewed
Job Description
**Work Schedule**
Second Shift (Afternoons)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
The Process Improvement Analyst - Customer Care will play a key role, in contributing to the end-to-end optimal process design efforts across the Customer Care processes. The role holder will collaborate with various stakeholders to ensure effective and efficient process operations and identification and leverage of cross-process synergies. This role will help to fast track our journey with Generative Artificial Intelligence, turbo-charge our PPI activities and support our 'Invest and Shift' methodology during upcoming transitions. The Lead Advisor will contribute to the end-to-end designing of customer care processes in scope for GBS
Key Responsibilities:
+ Act as a business analyst: Gather, review, analyze and present business data to support strategic decision-making.
+ Create and optimize process maps: Use tools such as Visio and Promapp to develop detailed process maps and identify areas for improvement.
+ Drive continuous improvement projects: Lead mid-scale projects aimed at improving business efficiency and effectiveness.
+ Lead the ideation and embedment of gene.ai use cases: Lead brainstorming sessions and oversee the practical application of gene.ai within the business.
+ Take part in the Digital Transformation of Customer Care processes with focus on already managed processes by GBS and on any potential future processes to be migrated over
Requirements:
+ Bachelor's degree in a relevant subject area, Master's degree is a plus: Strong expertise in business, economics, or a similar team.
+ 3-5 years of experience in a similar role: A solid level of industry and role-specific knowledge.
+ Proficiency in Visio and Promapp is an advantage: Ability to create detailed and optimized process maps using these tools.
+ Leadership and project management skills: Ability to coordinate teams and manage projects, initiatives effectively.
+ Excellent analytical, communication, and collaborator management skills: Ability to analyze complex data, communicate effectively with various collaborators, and ensure high levels of collaborator happiness
+ Has a commitment to continuous learning and continuous productivity improvements
+ Excellent attention to detail required
+ Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
+ Highly collaborative; aligns effectively with colleagues and business partners to deliver results
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Second Shift (Afternoons)
**Environmental Conditions**
Office
**Job Description**
Position Summary:
The Process Improvement Analyst - Customer Care will play a key role, in contributing to the end-to-end optimal process design efforts across the Customer Care processes. The role holder will collaborate with various stakeholders to ensure effective and efficient process operations and identification and leverage of cross-process synergies. This role will help to fast track our journey with Generative Artificial Intelligence, turbo-charge our PPI activities and support our 'Invest and Shift' methodology during upcoming transitions. The Lead Advisor will contribute to the end-to-end designing of customer care processes in scope for GBS
Key Responsibilities:
+ Act as a business analyst: Gather, review, analyze and present business data to support strategic decision-making.
+ Create and optimize process maps: Use tools such as Visio and Promapp to develop detailed process maps and identify areas for improvement.
+ Drive continuous improvement projects: Lead mid-scale projects aimed at improving business efficiency and effectiveness.
+ Lead the ideation and embedment of gene.ai use cases: Lead brainstorming sessions and oversee the practical application of gene.ai within the business.
+ Take part in the Digital Transformation of Customer Care processes with focus on already managed processes by GBS and on any potential future processes to be migrated over
Requirements:
+ Bachelor's degree in a relevant subject area, Master's degree is a plus: Strong expertise in business, economics, or a similar team.
+ 3-5 years of experience in a similar role: A solid level of industry and role-specific knowledge.
+ Proficiency in Visio and Promapp is an advantage: Ability to create detailed and optimized process maps using these tools.
+ Leadership and project management skills: Ability to coordinate teams and manage projects, initiatives effectively.
+ Excellent analytical, communication, and collaborator management skills: Ability to analyze complex data, communicate effectively with various collaborators, and ensure high levels of collaborator happiness
+ Has a commitment to continuous learning and continuous productivity improvements
+ Excellent attention to detail required
+ Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
+ Highly collaborative; aligns effectively with colleagues and business partners to deliver results
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
3
Process Improvement Analyst
Iloilo, Iloilo
RELX INC
Posted 17 days ago
Job Viewed
Job Description
About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
4
Process Improvement Analyst
Manila, Metropolitan Manila
RELX INC
Posted 17 days ago
Job Viewed
Job Description
About the Role
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This role plays a critical part in analyzing and documenting existing processes, in order to make recommendations for process improvements that enhance efficiency, reduce waste, and support a culture of continuous improvement.
About You
The ideal candidate will be a proactive change agent with strong leadership, analytical, and communication skills, capable of aligning process initiatives with broader business goals. The successful candidate will be expected to work with a diverse range of stakeholders and to build and maintain strong working relationships.
Accountabilities:
+ Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
+ Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
+ Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
+ This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
+ Support the development and refinement of the Operational Excellence framework, tools, and governance structures.
Process Documentation
+ Map current and future state processes using tools like Visio or MIRO.
+ Create visual aids such as flowcharts, customer journeys, and value stream maps.
+ Maintain up-to-date procedure guides for business audiences.
Process Analysis
+ Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
+ Use data and metrics to assess performance and highlight improvement opportunities.
+ Translate findings into actionable insights.
Stakeholder Engagement
+ Collaborate with cross-functional teams to gather input and validate process maps.
+ Facilitate workshops and meetings to align on pain points and recommendations
+ Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.
Improvement Implementation
+ Recommend and help implement process enhancements via the Business Capability Review programme of work
+ Support Business Architecture team in driving through processes changes and embedding new practices.
+ Apply Lean Six Sigma or Agile principles to structure improvement efforts.
Monitoring & Reporting
+ Track the effectiveness of implemented changes using KPIs and feedback loops.
+ Report progress and outcomes to leadership and project sponsors.
+ Adjust approaches based on data and stakeholder feedback.
Project & Time Management
+ Manage multiple process improvement reviews simultaneously.
+ Prioritise tasks and deliverables in line with the Business Capability Review.
+ Work independently and proactively, especially in ambiguous or evolving environments.
Knowledge Sharing
+ Promote Operational Excellence principles across the business.
+ Share best practices and lessons learned with peers and leadership.
+ Contribute to a culture of continuous improvement.
Non-Negotiables Qualifications:
+ Bachelor's Degree holder
+ Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
+ Must have experience working on different Continuous Improvement Frameworks and Methodologies.
+ Strong analytical and problem-solving skills.
+ Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
+ Self-motivated with strong time management and organizational skills
Nice-to-have:
+ Experience with ERP systems, workflow automation, or digital transformation initiatives.
+ Familiarity with Agile, PMP, or other project management methodologies.
+ Strategic thinking and business acumen with a passion for driving operational excellence.
+ Background in change management or business transformation would be advantageous
+ Visio, and process modelling tools - intermediate level
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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5
Process Improvement Specialist
Taguig, National Capital Region
Hrtx
Posted 9 days ago
Job Viewed
Job Description
Were looking for a proactive and analytical team member to join our Service Quality & Experience team. Youll help lead improvement projects that make our services better, more efficient, and customer-friendly. Youll also support communication, training, and engagement efforts to ensure smooth implementation and team alignment.
Key Responsibilities:
Training, Communication & Engagement
- Create clear communication for new programs, process changes, and updates
- Run training and knowledge-sharing sessions
- Organize team events like forums and town halls
Data & Insights
- Analyze data to find trends and improvement areas
- Turn insights into action plans
- Maintain reports and dashboards for transparency
Improvement & Programme Delivery
- Support and lead projects to improve service quality and performance
- Work with other teams to solve problems and deliver results
- Track and report on progress using service metrics like SLAs and feedback
- Ensure all improvements align with company goals and best practices
What Were Looking For:
- Experience in project management, service improvement, or transformation work
- Strong communication and stakeholder management skills
- Ability to work both independently and with others
- Background in training, business management, or communications
- Strong analytical and problem-solving skills
- Comfortable using tools like Excel, Power BI, Tableau, ServiceNow, or BMC
Nice to Have:
- Knowledge of IT service management (ITSM) practices
- Familiarity with tools like Microsoft Teams and Miro
This advertiser has chosen not to accept applicants from your region.
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6
Process Improvement Manager - CPA
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 5 days ago
Job Viewed
Job Description
URGENT DIRECT HIRING
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
PROCESS IMPROVEMENT MANAGER br>JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.
QUALIFICATIONS:
A graduate with a Bachelor’s degree in Accountancy. < r>Must be a Certified Public Accountant (CPA).
Experience with one of the Top External Audit Firms is required.
Experience in internal audit is required.
With very good written and oral communication skills.
With strong analytical and problem-solving abilities.
Must have worked in ERP environment.
High proficiency in MS Office especially in MS Excel.
DUTIES AND RESPONSIBILITIES
Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.
Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.
Reviews and analyzes processes to ensure compliance and operational efficiency.
Recommends improvements for internal controls, processes, and procedures.
Prepare detailed reports documenting findings, risks, and recommendations.
Collaborates with various Department Heads to address control gaps and implement
improvements.
Monitors adherence to internal policies, procedures, and regulatory requirements.
Performs other duties that may be assigned from time to time.
This advertiser has chosen not to accept applicants from your region.
7
Consultant, Continuous Process Improvement
Cardinal Health
Posted 24 days ago
Job Viewed
Job Description
+ Drive Lean Six Sigma Tools and Principles adoption
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
+ Conduct Process Maturity Assessment and leverage analyzed output in transformation projects
+ Support operations in data-driven decision making, Root Cause Analysis and strategic initiatives through analyzed data
+ Facilitate value stream mapping activities and support the business in identifying wastes and creating a process transformation roadmap
+ Conduct Process Assessment to identify process automation opportunities
+ Applies comprehensive knowledge and a thorough understanding of Lean Six Sigma/Project Management/Process Improvement concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Design solutions (automation & process improvement) consistent with organization objectives in line with process, people, policy, and technology challenges
+ Completes work independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
+ Facilitate Continuous Improvement specific workshop(s)/training(s)Design/Redesigns contents to ensure it matches the learner's needs
+ Manages and maintains all reports, files and documentation associated with training delivery
+ Provides regular coaching, feedback, and mentoring opportunities to trainees
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (
This advertiser has chosen not to accept applicants from your region.
8
Process Improvement Lead Taguig
Ubiquity
Posted today
Job Viewed
Job Description
**Responsibilities**:
Co-leads Lean and automation capability to facilitate and expedite continuous improvement within the team to ensure strong controls are built into all the Banking Operations processes, including the development and deployment of programs, process documentation, and BCP
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Support the development and implementation of a formal management review of Key
Performance/Operating results, and train and coach all functional areas on measurement
principles
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
May lead or manage more junior staff on operational/delivery excellence team
Liaise with different teams within Banking Operations to assess and understand data to analyze, then identify the root causes and corrective actions for service areas
Escalate and analyze identified issues and concerns to Program Head for timely resolution
Maintain current processes and incorporate documentation updates as required
**Minimum Qualifications**:
Bachelor's Degree holder
Solid experience in Continuous Improvement/Lean/Operational Excellence preferably in a Banking Operations (at least 1-2 years)
Experience as a Team Lead or Senior Analyst at least in Banking Operations
Has a solid record of successfully leading major transformation initiatives at least in Banking Operation processes
Led VSM (Value Stream Mapping) initiatives is a plus
Six Sigma certification is a plus
Experience working with Google Suite, Microsoft Suite, Salesforce, Tableau, and other similar tools and platforms
Strong analytical and critical thinking skills, combined with strong process orientation and enforcement
**Preferred Qualifications**:
(Analytical Thinking) Ability to gather, integrate, validate, and analyze relevant data to develop resolutions and recommendations
(Attention to Detail) Ability to be thorough and meticulous in completing assigned projects/tasks and with the ability to propose ways to prevent or reduce errors, discrepancies & issues
(Communication) Ability to effectively communicate within internal and external customers and clients using different platforms
(Customer Service) Ability to initiate ways to improve customer experience
(Data Analysis) Ability to understand, organize and analyze a variety of large amount data to develop insight and findings
The Perks.
Medical, Dental, Vision and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities
What We Do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.
We want you.
We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
**Responsibilities**:
- Co-leads Lean and automation cap
Co-leads Lean and automation capability to facilitate and expedite continuous improvement within the team to ensure strong controls are built into all the Banking Operations processes, including the development and deployment of programs, process documentation, and BCP
Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience and employee input in a project environment
Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
Support the development and implementation of a formal management review of Key
Performance/Operating results, and train and coach all functional areas on measurement
principles
Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
May lead or manage more junior staff on operational/delivery excellence team
Liaise with different teams within Banking Operations to assess and understand data to analyze, then identify the root causes and corrective actions for service areas
Escalate and analyze identified issues and concerns to Program Head for timely resolution
Maintain current processes and incorporate documentation updates as required
**Minimum Qualifications**:
Bachelor's Degree holder
Solid experience in Continuous Improvement/Lean/Operational Excellence preferably in a Banking Operations (at least 1-2 years)
Experience as a Team Lead or Senior Analyst at least in Banking Operations
Has a solid record of successfully leading major transformation initiatives at least in Banking Operation processes
Led VSM (Value Stream Mapping) initiatives is a plus
Six Sigma certification is a plus
Experience working with Google Suite, Microsoft Suite, Salesforce, Tableau, and other similar tools and platforms
Strong analytical and critical thinking skills, combined with strong process orientation and enforcement
**Preferred Qualifications**:
(Analytical Thinking) Ability to gather, integrate, validate, and analyze relevant data to develop resolutions and recommendations
(Attention to Detail) Ability to be thorough and meticulous in completing assigned projects/tasks and with the ability to propose ways to prevent or reduce errors, discrepancies & issues
(Communication) Ability to effectively communicate within internal and external customers and clients using different platforms
(Customer Service) Ability to initiate ways to improve customer experience
(Data Analysis) Ability to understand, organize and analyze a variety of large amount data to develop insight and findings
The Perks.
Medical, Dental, Vision and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities
What We Do.
Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.
We want you.
We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self.
**Responsibilities**:
- Co-leads Lean and automation cap
This advertiser has chosen not to accept applicants from your region.
9