What Jobs are available for Process Improvement Analyst in the Philippines?

• Responsible in leading Continuous Improvement Programs across Enabling functions (Human Resource, Finance and Administration). The candidate is responsible to design and create data collection plan across Enabling Functions. The candidate will serve as the Business Partner by championing and identification of process bottlenecks and variations through Lean Six Sigma methodology and tools. He/she will lead process improvement projects with minimal supervision
• Identify / Understand current pain points coming from the Processes, Systems interfaces, and People that will be converted into Continuous Improvement Projects
• Mentor individuals on how they can do things more effectively and efficiently by providing common understanding of the Continuous Improvement methodology.
• Serve as a process coach to guide the team towards operational excellence
• Provide weekly and/or monthly reports in terms of the project and initiative status
• Create a campaign / marketing promotions for Continuous Improvement programs/initiatives
• Anything related to Servicing, Customer Service Center
• CRM

Process Improvement Analyst

Internal Job Title: Publishing Systems and Process Analyst

Work setup
: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office
two days a week
to apply.

Work schedule
: Monday to Friday, 3PM to 11PM Manila time, overlaps with UK operating hours

Employment type
: Permanent

Location
: Makati City, Metro Manila

Pay range
:
We value transparency and want to ensure a good fit for both parties. We encourage applicants who are comfortable within the salary range of
Php 44,000 to 60,000
to apply.

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organization proudly affiliated with the prestigious University of Cambridge.

We're looking for someone with a talent for process and system improvement and automation to join the International Education Digital Production team. The ideal candidate will help us transform our internal processes so that we can work more effectively to deliver world class educational resources to our customers.

Why Cambridge?

Cambridge University Press & Assessment is a world-renowned not-for-profit academic publisher and assessment organisation, proudly part of the prestigious University of Cambridge. With a legacy rooted in over 800 years of educational excellence, we are dedicated to unlocking the potential of learners and educators across the globe.

Joining Cambridge's second-largest global office in the Philippines —operating for over 22 years with 1,300+ colleagues— means becoming a part of an extraordinary institution renowned worldwide. We are recognised as a Great Place to Work for three consecutive years, reflecting our inclusive culture, strong sense of purpose, and commitment to the professional growth and well-being of our people. At Cambridge, we don't just publish books or deliver tests—we empower progress, inspire curiosity, and champion the pursuit of knowledge.

What can you get from Cambridge?

At Cambridge, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why
our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for.

The organization offers a wide range of benefits and opportunities including:

• Regular Employment on Day 1
• HMO Coverage and Life Insurance on Day 1
• Paid Annual Leaves (Vacation, Well-being, Flexible, Holiday, and Volunteering leaves)
• Vesting/Retirement package
• Opportunities for career growth and development
• Access to well-being programs
• Flexible schedule, hybrid work arrangement and work-life balance
• Opportunity to collaborate with colleagues from diverse branches that will expand your horizons and enrich your understanding of different cultures

What will you do as a Publishing Systems and Process Analyst?

Reporting to the Head of Global Publishing Systems, your accountabilities will include:

• Building positive relationships with people in International Education Operations and in Technology, learning about how we work
• Continually analysing our current ways of working and the systems we use, and making recommendations for improvement
• Researching, designing, and implementing your recommended solutions, in collaboration with our colleagues in Technology
• Representing the needs of the department on other technology projects as a key subject-matter expert, making sure the systems we use are as effective as they can be

Please review the attached job description for further details on the role.

What makes you the ideal candidate for this role?

An ideal candidate has the following qualities:

Essential:

• Understanding of business analysis and process improvement techniques
• Understanding of different types of automation (e.g. fixed, programmable, flexible, integrated) & associated tools (e.g. code, software, platforms)
• Experience of analysing complex processes and systems, with the ability to identify problems and suggest solutions
• Excellent communication skills, with the ability to work with both technical teams and stakeholders of varying levels of digital literacy to translate requirements and expectations
• A positive attitude towards embracing change and uncertainty while supporting stakeholders through said change in processes and systems

Desirable:

• Presentation and influencing skills, including to senior stakeholders
• Ability to understand how best to deliver value and drive growth and profitability

This role requires excellent written and verbal communication skills. As part of the selection process, you will be given interview questions ahead of time, so that you can prepare thoughtful answers that demonstrate your skills. These will be sent via email so, check your inbox/spam for this.

Are you driven by desire to be part of a globally renowned institution that celebrates innovation, embraces inclusion, and empowers learners? Then, we invite you to Pursue your Potential with us.

Applications received through the system will be reviewed on a rolling basis and may close the vacancy once sufficient applications are received. Therefore, if you are interested, tailor-fit your CV (advantageous if you submit one with a Cover Letter) and submit as early as possible.

The Company
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team
Dexcom's business is experiencing solid global growth and because of this the Global Procurement function is expanding the Procurement team at Dexcom Global Business Services by hiring an Operations Analyst who will review existing process, identify process gaps, and propose a to-be process.

Procurement works with key internal departments and external vendors at some instance. The Operations Analyst will support Dexcom Global Corporate business needs and procurement needs. The role is also expected to be responsible for documenting and improving existing processes. The candidate is expected to adapt to change and work efficiently with urgency. The Operations analyst will apply their Lean Six Sigma skillset to drive consistency and efficiency throughout the procurement process. The role will functionally report to the Sr. Manager, Technical Program Management under the procurement function and directly report to the Manager of Procurement Operations – Direct, in the Global Business Services.

Where You Come In

• You will identify opportunities for process alignment, improvement and present recommendations on to-be processes
• You will develop new process maps and help create structure and formalization of workflows
• You will manage implementation of process improvements, communication strategies and change management
• You will represent Procurement on core teams for process and system improvement projects
• You will work with Global Procurement team on assigned procurement related projects

What Makes You Successful

• You have proficiency on process mapping tools such as Lucid Chart, MS Visio etc.
• You are trained on Six Sigma Methodologies; a certification is good to have
• You are well versed in information gathering, process mapping & can implement improvements.
• You are willing to work on Pacific Time (PT) Zone.
• You have strong written and verbal communication skills, with ability and willingness to network both internally and externally.
• You have high attention to details.
• Knowledge or willing to learn about Supply Chain and Global Economy
• Demonstrated interest in diabetes management is a huge plus or experience in the medical industry
• Highly flexible and able to shift priorities as needed
• Self-started with exceptional interpersonal skills who can ask, learn and propose new ideas.

What You'll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required

• 0-5%

Experience And Education Requirements

• Typically requires a Bachelor's degree in a technical discipline, and a minimum of 5-8 years related experience or Master's degree and 2-5 years equivalent industry experience or a PhD and 0-2 years experience.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Job Description:

• Evaluates hospital processes and systems to ensure efficiency, quality, and compliance with healthcare standards.
• Analyzes workflow, patient safety, and service delivery to identify areas for improvement.
• Leads and supports hospital-wide quality improvement and patient safety initiatives.
• Collects and analyzes data to monitor performance indicators and develop corrective action plans.
• Assists departments in preparing for internal and external audits, including accreditation activities (e.g., DOH, ISO, PhilHealth).
• Conducts root cause analysis and recommends process enhancements to improve clinical and non-clinical operations.
• Coordinates training and awareness programs related to quality standards and continuous improvement.

Qualifications:

• Bachelor's degree in Nursing, Industrial Engineering, Healthcare Administration, or related field.
• Preferably with at least 1–2 years of experience in hospital quality assurance or process improvement.
• Familiar with hospital accreditation standards and quality management systems.
• Strong analytical, reporting, and problem-solving skills.
• Excellent communication, coordination, and documentation skills.
• Able to work collaboratively with multidisciplinary teams.

Job Responsibilities:

• Analyze and evaluate hospital processes to identify areas for improvement.
• Develop and implement quality and process improvement initiatives.
• Monitor and track performance indicators to ensure efficiency and compliance.
• Prepare and present quality reports to management.
• Support departments in meeting hospital standards and regulatory requirements.
• Conduct process reviews, internal audits, and root cause analysis.
• Collaborate with different units to promote continuous improvement and best practices.

Qualifications:

• Bachelor's degree in Industrial Engineering, Nursing, or any related field.
• Preferably with experience in quality management or process improvement.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and interpersonal abilities.
• Proficient in MS Office and familiar with data or process analysis tools.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Discounted lunch
• Employee discount
• Free parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

The Automation and Process Improvement Analyst is responsible for gathering and documenting processes selected for automation. The role ensures that these processes are appropriately scoped, prepared for automation, and documented. They support planning, track progress, and help deliver efficient, automated transactional processes within the Shared Services organization.

Key Responsibilities

• Gather accurate process information for automation initiatives
• Ensure approvals are in place for all automation-related changes
• Maintain and update the automation catalog with documentation and components
• Communicate new automations to relevant stakeholders
• Support continuous improvement initiatives and ad hoc automation projects
• Ensure processes comply with internal policies, financial guidelines, and SOX requirements
• Promote automation solutions that align with business requirements and improve user experience
• Support automation of reporting activities where relevant

Experience Required

• Minimum of 2 years working in a business or process-focused environment
• Proven experience in process improvement and implementation
• Lean Six Sigma Yellow Belt certification (or equivalent)

Education & Qualifications

• Degree in Business Studies, Finance, or Information Systems
• Lean/Six Sigma certification (minimum 3 years of transactional process experience preferred)
• Knowledge of Blue Prism, SAP, VBA, SharePoint, or similar technologies is a plus

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Application Question(s):

• What is your expected salary?
• What is your current salary range?
• Are you comfortable working in a full onsite arrangement?
• Are you comfortable working in a day shift schedule?

Experience:

• Blue Prism: 2 years (Required)
• RPA: 2 years (Required)

Work Location: In person

About the Role

We are looking for a Lean Six Sigma–qualified specialist (Green Belt minimum, Black Belt preferred) to join our team. The ideal candidate will create management reporting dashboards, audit and improve business processes, and implement automations to boost efficiency. You'll also be responsible for documenting Standard Operating Procedures (SOPs) to ensure consistency and compliance across all units.

This role suits someone who is both highly analytical and a great communicator in English and Filipino, with a strong background in process optimisation and automation.

Key Responsibilities

• Build and maintain management reporting dashboards for unit-level performance.
• Conduct process audits and recommend efficiency improvements using Lean Six Sigma methodologies.
• Design and implement automations and workflows using AI or no-code platforms (Zapier, Make, Power Automate, Google Apps Script, etc.).
• Research and present the latest process and automation trends relevant to our operations.
• Develop and maintain Standard Operating Procedures (SOPs) for key business processes.
• Communicate findings and recommendations clearly with both leadership and staff in English and Filipino.

Qualifications

• Lean Six Sigma Green Belt (minimum) or Black Belt (preferred).
• 2+ years of experience in process improvement, operations excellence, or analytics.
• Proficiency with BI tools (Power BI, Looker Studio, or Tableau).
• Experience with automation tools (Zapier, Make, Power Automate, etc.).
• Strong skills in writing SOPs and process documentation.
• Excellent communication skills in English and Filipino.
• Home based role with once a month get together with the team (candidates in Cavite preferred but will consider applicants from other areas.)

Nice-to-Have

• Familiarity with SQL or Python for data analysis.
• Experience in BPO, logistics, e-commerce, or service operations.

What We Offer

• Competitive salary based on experience and certification.
• Opportunity to work on impactful projects that directly improve efficiency and performance.
• Collaborative environment with leadership support for process innovation.
• Will directly work alongside the CEO of the business
• Professional growth through exposure to the latest automation and AI trends.

How to Apply

Please send your CV, proof of Six Sigma certification, and a short note describing one process improvement you have successfully delivered (problem → action → measurable result).

Job Type: Full-time

Pay: Php70, Php90,000.00 per month

Application Question(s):

• Apply only if you have experience managing eCommerce websites using at least three of the following platforms: Magento, WordPress, WooCommerce, and Shopify. Is this you? Yes or No

Experience:

• Promotional Products: 1 year (Required)
• Australian Company: 2 years (Required)

Work Location: Remote

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

· Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

· Interact with Clients for understanding Key business Priorities and Opportunity identification

· Lead BB Level Projects, and coach & mentor Green Belts

· Provide innovative leadership driving quality performance

· Direct the identification of gaps and improvement in the various processes

· Ensure the use of problem solving and root cause analysis where necessary

· Deploy framework to improve Process performance on the shop floor.

· Lead VSM and Problem Solving Workouts with the various businesses

· Monitor & audit the deployed processes for effectiveness & efficiency

· Responsible for the Visual Management of dashboards & metrics

· Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

· Six Sigma experience must be in a Business Process Outsourcing context

· Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

· Preferably candidates who have supported banking, financial services & insurance clients.

· Candidate must be at the least Green Belt Certified

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.    

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Manager, Lean Six Sigma Quality

In this role, you will Partner with operations to launch process improvement projects impacting revenue generation, customer service experience, first call resolution & Net Promoter Score (NPS).

Responsibilities:

This is a full time role and would involve balancing various tasks like the following (indicative - but not limited to:)

• Developing and Executing Key Process Improvement & Digital Transformational Project Roadmaps for the aligned businesses

• Interact with Clients for understanding Key business Priorities and Opportunity identification

• Lead BB Level Projects, and coach & mentor Green Belts

• Provide innovative leadership driving quality performance

• Direct the identification of gaps and improvement in the various processes

• Ensure the use of problem solving and root cause analysis where necessary

• Deploy framework to improve Process performance on the shop floor.

• Lead VSM and Problem Solving Workouts with the various businesses

• Monitor & audit the deployed processes for effectiveness & efficiency

• Responsible for the Visual Management of dashboards & metrics

• Responsible for generating business impact for the clients using the CI methodologies and frameworks

Qualifications:

Minimum qualifications

• Six Sigma experience must be in a Business Process Outsourcing context

• Candidates must have launched & mentored several operational improvement projects, that may have contributed to revenue generation, First Call Resolution & Net Promoter Score (NPS).

Preferred qualifications

• Preferably candidates who have supported banking, financial services & insurance clients.

• Candidate must be at the least Green Belt Certified

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Manager

Primary Location Philippines-Muntinlupa City

Education Level Bachelor's / Graduation / Equivalent

Job Posting Sep 11, 2025, 2:56:56 AM

Unposting Date Ongoing

Master Skills List Digital

Job Category Full Time