What Jobs are available for Business Process Manager in the Philippines?

• Operations analysis and improvement;
• Benchmark industry practice and standard protocol;
• Process documentation;
• Operations risk assessment;
• Review of Organizational structure and prepare requirements, specifications, and recommendations;
• Conduct Quality Assurance Testing (QAT) to ensure control measures are in place;
• Standardize and harmonize forms and reports in coordination with the Legal Department and process owners;
• Conduct trainings, presentations, walkthrough or workshops related to the project;
• Oversee insurance activities of the Company and its subsidiaries/affiliates as defined;
• Recommend insurance alternatives;
• Help develop the Business Continuity Plan (BCP).

•Bachelor's Degree in Business Administration, Computer Science, or Industrial Engineering

•More than 5 years work experience as Business Process Specialist, Documentation Specialist or Policy Specialist

•Must have good working knowledge in standardization of processes and procedures

•Strong background in Business Process Design, Policy Documentation, Business Writing, Project Management, Quality Assurance Testing

•Possess both soft and hard skills on customer service, decision making, facilitation, supervisory skills and professionalism

Job Type: Full-time

Pay: Php65, Php70,000.00 per month

Work Location: In person

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description
The Business Process Manager for digitalization and automation initiatives is responsible for leading the analysis, design, and optimization of business processes to leverage digital technologies. This role aims to enhance operational efficiency, improve customer experience, and enable scalable automation solutions across the organization.

Key Responsibilities

• Identify opportunities for digital transformation and automation within existing processes.
• Lead end-to-end process analysis, re-engineering, and documentation to support digital initiatives.
• Collaborate with IT, technology vendors, and business units to develop, test, and implement automated workflows, RPA, and other digital tools.
• Establish and maintain process governance standards for digitalized workflows.
• Monitor, measure, and report on process performance post-implementation to ensure continuous improvement.
• Educate and facilitate change management initiatives related to digital transformation efforts.
• Stay updated on emerging digital trends, tools, and best practices in BPM, automation, and process optimization.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Role Description

This is a full-time on-site role located in Pasig for a Business Process Manager. BPM Leads focuses on discovering and modeling value driven process requirements within the context of individual projects and with the intent of collaborating with the IT Solution implementation team of the SAP S4 HANA focusing on Finance & Controlling Modules and Group Reportings.

Qualifications

• Graduate of 4 years course preferably in Accountancy or any related courses.
• 5+ years' experience in performing business analysis works particularly in business processes, preferably with Process Certification like Six Sigma, Lean Management, BPM or any other equivalent certification.
• Proven track record in managing full lifecycle finance or ERP projects, including project initiation, execution, and closure
• SAP ERP System Knowledge
• Strong command of SAP FICO functionality and its integration with other SAP modules (MM, SD, CO)
• Experience in Process Analysis, Process Improvement, and Process Management
• Skills in Project Management, Coordination, and Team Collaboration
• Proficiency in Data Analysis, Data Management, and Reporting

• Operations analysis and improvement;

• Benchmark industry practice and standard protocol;

• Process documentation;

• Operations risk assessment;

• Review of Organizational structure and prepare requirements, specifications, and recommendations;

• Conduct Quality Assurance Testing (QAT) to ensure control measures are in place;

• Standardize and harmonize forms and reports in coordination with the Legal Department and process owners;

• Conduct trainings, presentations, walkthrough or workshops related to the project;

• Oversee insurance activities of the Company and its subsidiaries/affiliates as defined;

• Recommend insurance alternatives;

• Help develop the Business Continuity Plan (BCP).

•Bachelor's Degree in Business Administration, Computer Science, or Industrial Engineering

•More than 5 years work experience as Business Process Specialist, Documentation Specialist or Policy Specialist

•Must have good working knowledge in standardization of processes and procedures

•Strong background in Business Process Design, Policy Documentation, Business Writing, Project Management, Quality Assurance Testing

•Possess both soft and hard skills on customer service, decision making, facilitation, supervisory skills and professionalism

The Business Process Manager is responsible for ensuring that the gathering of information from stakeholders to map out the entire process is conducted based on suitable elicitation techniques. Business Process Manager will ensure that documentation/creation of the Company Processes, Policies, and Procedures meet standard characteristics of an effective Business Process Document, and identifies/recommends areas for process re-engineering. On an annual basis, the BP Manager ensures that significant Company processes are accounted for in the documentation.

QUALIFICATIONS:

• Graduate of BS Industrial Engineering, Management or any related field is preferred but not required
• At least 4-5 years of work experience as a Manager in the Business Process Department or any closely related Department
• Knowledgeable in Microsoft Office Application (Visio, Excel, Word, Powerpoint) and Microsoft Teams
• Must be skilled in process mapping and information gathering from stakeholders
• Must be a critical thinker and detail-oriented
• With strong communication skills and comfortable working with a variety of stakeholders
• Experience in Retail and exposure to project management is a must

JOB RESPONSIBILITIES:

• Ensures that department goals/objectives are communicated with all team members
• Leads the team in the elicitation of information from the process owners to ensure complete documentation of the process/es.
• Finalizes and endorses for approval process improvement and provides assistance to process owners in identifying gaps and improving existing processes
• Reviews process documentation in collaboration with BP Specialist, Process Owners, and Senior Management
• Aligns all documented processes with all stakeholders and ensures adequate process cascade and training of process improvement and standardization initiatives before implementations are conducted
• Implements Business Process Document Management

The Business Processes Manager is responsible for analyzing, designing, implementing, and optimizing organizational processes to improve efficiency and effectiveness throughout the company. The manager will collaborate with all teams to identify areas for improvement, develop process solutions, and ensure alignment with business goals. The role involves ongoing process monitoring, performance measurement, and continuous improvement initiatives to enhance operational performance and achieve strategic objectives.

RESPONSIBILITIES

· Developing, implementing, and maintaining business process management strategies

·    Analyzing current business processes and making recommendations for improvements

·    Creating and maintaining process documentation for reference purpose

·    Collaborating with stakeholders to identify business requirements

·    Designing, executing, monitoring, and optimizing business process

·    Identifying and implementing process improvements, including the

·    enhancement of the quality of services and compliance with regulatory requirements

·    Managing change in relation to business process

·    Resolving organizational bottlenecks and inefficiencies
Training teams on process improvements and new process standards

·    Identifying the need for new systems or system enhancements

·    Monitoring the effect of process changes on business performance through metrics

QUALIFICATIONS

·    Proven work experience as a Business Process Manager or equivalent role.

·    Excellent understanding of business operations and procedures.

·    Experience with project management.

·    Strong organizational and leadership abilities.

·    Excellent communication, interpersonal and presentation skills.

· Bachelor's degree in business administration, Business Management or a related field.

PREFERRED SKILLS

·    Strong Microsoft Excel and Powerpoint skills

·    Experience in Project Management Software (MS Projects)

· Strong analytical and problem-solving skills

·    Experience with Data analysis and visualization tools (e.g., Tableau, Power BI, Excel)
Knowledge of Gaming Operations is an advantage

Overview:

We're seeking a highly experienced Business Process/Process Engineer with a strong background across industries such as Food & Beverage, Technology, Manufacturing, and Logistics. This role is key in optimizing operations, eliminating inefficiencies, and leading continuous improvement across the organization.

Key Responsibilities:

• Lead end-to-end process mapping across business functions; document current processes and identify areas for improvement
• Develop clear, concise, and compliant procedure documentation
• Identify bottlenecks and inefficiencies through data analysis, stakeholder interviews, and observation
• Design and implement solutions to improve efficiency, quality, cost, and resource use
• Collaborate with Operations, IT, Supply Chain, and other departments to align improvements
• Establish and monitor KPIs; report progress to leadership
• Promote a continuous improvement culture and mentor team members on methodologies
• Create business cases for process changes, including cost-benefit and risk assessments
• Stay updated on industry best practices, technologies, and regulatory requirements

Preferred Qualifications & Skills:

• 5+ years of experience in process engineering or similar roles with a proven record of successful initiatives
• Proficient in process mapping (SIPOC, Value Stream Mapping), professional documentation, and root cause analysis
• Strong project management and multitasking capabilities
• Lean Six Sigma certification (Green/Black Belt preferred)
• Effective communicator with strong stakeholder engagement skills
• Familiarity with ERP systems (Business Central, SAP, Oracle, NetSuite)
• Exposure to automation tools (RPA, UiPath, N8N), AI applications, and restaurant systems
• Experience in supply chain processes and conducting IT, cybersecurity, and operational audits
• Skilled in Visio, Lucidchart, ARIS, Signavio, Excel, Minitab, Tableau
• Bachelor's degree in Industrial, Chemical, or Mechanical Engineering or related field (Master's is a plus)

Overview:

We're seeking a highly experienced Business Process/Process Engineer with a strong background across industries such as Food & Beverage, Technology, Manufacturing, and Logistics. This role is key in optimizing operations, eliminating inefficiencies, and leading continuous improvement across the organization.

• Lead end-to-end process mapping across business functions; document current processes and identify areas for improvement
• Develop clear, concise, and compliant procedure documentation
• Identify bottlenecks and inefficiencies through data analysis, stakeholder interviews, and observation
• Design and implement solutions to improve efficiency, quality, cost, and resource use
• Collaborate with Operations, IT, Supply Chain, and other departments to align improvements
• Establish and monitor KPIs; report progress to leadership
• Promote a continuous improvement culture and mentor team members on methodologies
• Create business cases for process changes, including cost-benefit and risk assessments
• Stay updated on industry best practices, technologies, and regulatory requirements

• 5+ years of experience in process engineering or similar roles with a proven record of successful initiatives
• Proficient in process mapping (SIPOC, Value Stream Mapping), professional documentation, and root cause analysis
• Strong project management and multitasking capabilities
• Lean Six Sigma certification (Green/Black Belt preferred)
• Effective communicator with strong stakeholder engagement skills
• Familiarity with ERP systems (Business Central, SAP, Oracle, NetSuite)
• Exposure to automation tools (RPA, UiPath, N8N), AI applications, and restaurant systems
• Experience in supply chain processes and conducting IT, cybersecurity, and operational audits
• Skilled in Visio, Lucidchart, ARIS, Signavio, Excel, Minitab, Tableau
• Bachelor's degree in Industrial, Chemical, or Mechanical Engineering or related field (Master's is a plus)

Specific duties and Responsibilities:

• Delegates and oversees the timely creation and implementation of requested policies and procedures.
• Reviews policies and procedures and training manuals to ensure they are aligned with the organization's strategic goals.
• Collaborates with the process owners and stakeholders in finalizing the draft policies and procedures.
• Manages documentation of approved policies and procedures in both physical and electronic form.
• Conducts training sessions on the implementation of the policies and procedures.
• Participates in the business requirement gathering for the development of the new system.
• Training and professional development of team members.
• Performs other tasks assigned by the Business Process Manager.

Job Qualifications:

• Educational Background: Bachelor's degree in industrial engineering, Accountancy, Internal Auditing, or any business-related courses.
• Have experience in analyzing, documenting, designing, and reviewing policies and procedures and workflows, preferably within the retail or restaurant industry.
• Must have experience in facilitating and conducting training sessions.
• Preferably with background or knowledge in retails industry.
• Detail-oriented with strong analytical and problem-solving skills, with the ability to identify inefficiencies and recommend solutions.
• Exceptional leadership and communication skills, with the ability to collaborate effectively with cross functional teams and personnel at all levels.
• Excellent recordkeeping, time management, and organizational skills.
• Willing to report onsite at BGC, Taguig