34 Lean jobs in the Philippines

Lead the Way as Our Operational Excellence Supervisor!
Pasay – Paranaque are (Near NAIA) | On - site | Day shift (8:00 AM to 5:00PM) - Monday to Friday br>
Are you a leader who loves making things work better and safer? We're looking for an Operational Excellence Supervisor to help us make sure everything runs smoothly at our locations in Manila, Clark, and Kalibo.

Be the Force Behind Operational Excellence!
In this role, you’ll play a vital part in ensuring workplace safety, boosting efficiency through our GATE OPEX system, identifying smart cost-saving opportunities, tracking performance with KPIs, and developing strong, skilled teams. If you're driven to lead with impact and thrive in a fast-paced environment, we want you on our team! < r>
Requirements:
- Graduate of 4 years Business Course. MBA is an advantage
- Minimum 7-10 years of successful experience as a Manager or Assistant Manager in the airline or a closely related service industry, with international experience being a plus.
- Solid experience in finance, including budget creation and execution.
- Proven track record of successfully leading a team of Managers and Supervisors in an operational setting.
- Strong innovation track record with demonstrated application of change management principles.
- Advanced proficiency in MS Office Suite (Excel for financial planning and analysis, etc.).
- Excellent verbal and written communication skills, along with strong business and management acumen.
- Above-average mathematical skills for various computations and data interpretation.

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Operational Excellence Specialist
Job Description
**Operational Excellence Specialist**
Hybrid- Ortigas, Pasig City
**What is the Job all about?**
We are looking for an Operational Excellence Specialist to join our global team. In this role, you will play a vital role in enhancing Grundfos IS's Service Management framework by supporting the development, implementation, and continuous improvement of ITIL4-aligned processes.
With a strong emphasis on agile principles, the Specialist ensures the successful introduction of new services, working closely with teams to support seamless transitions into operations. Acting as an enabler of improvement, the Specialist empowers Process Owners and stakeholders to elevate process maturity, foster innovation, and embed a culture of operational excellence across the organisation.
This role will be directly reporting to the Senior Manager, CIO office and will be based in Ortigas, Pasig City.
**Your main responsibilities:**
Process
+ Act as an advisor or driver for ITIL 4 processes, with a strong focus on agile integration.
+ Serve as the Release Management Coordinator, ensuring seamless transition of services into operations.
+ Design and develop globally aligned processes, initiatives, and performance measures.
+ Drive and support process improvement initiatives across functional areas.
+ Maintain and update process documentation and modelling tools.
+ Identify and recommend AI and automation opportunities aligned with ITIL best practices.
Training
+ Deliver training on processes and tools for both new and existing employees.
+ Develop and maintain global training materials.
+ Support the creation of area-specific training initiatives.
+ Facilitate the ITIL certification program for IS employees.
Other Activities
+ Work closely with release management, product teams, and Project Managers to ensure alignment and successful service delivery.
+ Maintain process-related documentation, including training materials.
+ Act as superuser for the IS Process SharePoint site.
+ Provide IS management with regular process performance reports.
+ Lead and support continual improvement through Process Maturity Assessments.
+ Track and follow up on action items derived from assessment recommendations.
Additional ad-hoc tasks may be assigned by the Team Coordinator, Manager, or Process Owner.
**Your background:**
+ At least 3 years of relevant experience with ITIL4, with a strong emphasis on agile principles and practices.
+ Certified in ITIL4 Foundation with hands-on process consultancy expertise.
+ Solid understanding of LEAN methodologies and their application in IT service environments.
+ Practical experience collaborating with release management, product teams, and Project Managers to ensure seamless service delivery.
+ Familiarity with the Scrum Framework and agile delivery models.
+ Fluent in spoken and written English, with the ability to communicate clearly and confidently across all levels of the organisation.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided bysix core values ( .
+ Development opportunities in an international environment
+ People- and value-focused organization culture
+ Social- team and sport events
+ Training opportunities
**Do you want to learn more?**
If this job sounds appealing, please send your resume and cover letter by clicking "Apply".
To dig deeper into the Grundfos universe, follow us on LinkedIn ( orYoutube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people ( look forward to hearing from you.**
Information at a Glance
**Job Details**
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

The **Operational Excellence Consultant** plays a critical role to support the creation and execution of operational workflow and templates that aligns to Retirement target operating model. As a part of the Retirement Operations team, this role will report directly to the Operational Excellence Director, and will play a key role through in depth business analysis, hands on support, while learning new tools that will help automate current operational processes.
Support the Operational Excellence Tower Leader in executing the Operational Excellence strategic initiatives of MBPS by delivering process and performance improvement projects.
**Position Responsibilities:**
+ Execute the operational excellence projects assigned by the Operational Excellence Director
+ Scope of operational excellence projects involving performance improvement typically include but may not be limited to the following key operational metrics: CSAT, tNPS, Service Level, TAT, Backlog, AHT, APT, Productivity, Utilization, Costs, Quality, etc.
+ Scope of operational excellence projects involving process development and design, process improvement/ re-engineering and process deployment typically include but are not limited to: operational management standards, training & skills verification for key frontline staff, workforce management, quality & transaction monitoring, etc.
+ Experience using Microsoft Suite applications and strong working knowledge of VBA and/or macros
+ Experience with creating and producing process maps that illustrate step-by-step processes
+ Knowledge of configuration changes such as flows, fields, page layout, custom setting
+ Act as Business Analyst to document use cases and translate them into business requirement; align with project scope and deliverables.
+ Partners with Transformation Delivery Director and/or Manager to drive resolution of issues, track project progress against strategic objectives.
+ Documents and monitors all issues; recommend strategy to address and avoid operational risk and project roadblock.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Entrepreneurial spirit and comfort working in a rapidly changing environment and demonstrate interest in experimenting with emerging technologies, understanding the business impact.
+ Strong problem solving and demonstrate out of the box thinking.
+ Actively embraces change efforts and initiatives to manage project disruptions, identified as change agent to contribute to root cause analysis.
+ Actively monitors risks and escalation as needed; anticipates and mitigates risks.
+ Demonstrates coping mechanisms with pressures & setbacks Identifies escalation items early and produces options for resolution.
+ Strong internal network, shares ideas with others, participates in brainstorming sessions.
+ Partners effectively with cross functional and virtual teams by demonstrating collaboration, adaptability, and influence.
+ Owns their career development and takes advantage of available resources to advance technical and business skills.
+ Identify key opportunities through a data-driven Baseline Review using the GBS Operational Excellence Assessment approach
+ Perform process discovery sessions and data analyses that are appropriate and sufficient in order to deliver the project objectives
+ Design structured approaches and processes based on the GBS Operational Excellence Framework
+ Use the appropriate framework and tools to improve identified process and performance issues/opportunities such as the GBS Operational Excellence Framework, DMAIC, 7 Quality Tools, Statistical Analysis, A3, Design Thinking, etc.
+ Leverage on industry & technical expertise and on the GBS Operational Excellence Framework to provide value-added recommendations during the delivery of projects
+ Develop project deliverables including status reports, Baseline Review Management Readout, Process Maps, Data Analysis, Implementation Plan, etc.
+ Complete high quality project deliverables within the defined project timelines
+ Present results of Baseline Review to stakeholders to discuss key opportunities and recommendations
+ Manage stakeholder expectations through appropriate engagement and timely status reporting on operational excellence projects
+ Support tracking of benefits and document performance improvement from deployed Operational Excellence projects
**Ambassador for Operational Excellence Culture in GBS**
+ Support the updating of the GBS Operational Excellence Framework
+ Be a consultant for operations leaders to help them deploy the GBS Operational Excellence Framework within their respective teams
+ Participate in LEAN Sigma workshops and provide support to operations leaders and/or process experts during their LEAN Six Sigma projects
+ Cultivate a continuous improvement culture and critical thinking in the organization by actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc.
**Other Roles**
+ Model the MBPS Values in Action as well as other corporate governance & compliance policies such as but not limited to: Code of Employee Discipline, Data Privacy, Information Security, etc.
**Required Qualifications:**
+ Knowledge and Skills
+ Knowledge of BPO operations management concepts
+ Understanding of common BPO output metrics and the related CTQs
+ Knowledge of business process management concepts
+ Advanced knowledge on MS Office
+ Knowledge of Basic Statistics and ability to perform basic data analysis
+ Ability to identify process gaps and performance improvement opportunities leveraging on skills and experience leading BPO operations
+ Excellent written and verbal communication skills
+ Experience & Qualification
+ Minimum 7 to 10 years of Canada or US Retirement Operations process experience. Specifically either MPS, GA, or OA in either Sponsor Processing, Sponsor Servicing, Member Processing, and Payroll.
+ Desired
+ Insurance industry experience
+ Experience implementing process and performance improvement projects (BPO Industry)
+ Certified COPC Implementation Leader
+ LEAN Six Sigma Certification
+ Familiarity with commonly used BPO tools and systems (i.e. Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power Bi, etc.)
+ Experience in developing & facilitating management trainings
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are looking for a strategic and tech-savvy **Transformation and Operational Excellence Consultant** with a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role will focus on identifying and implementing innovative solutions that streamline operations, enhance customer experience, and future-proof our business in a rapidly evolving insurance landscape.
**Responsibilities:**
Operational Excellence in Insurance
+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
+ Develop and track KPIs to measure operational performance and transformation impact.
Digital Transformation & Emerging Tech Integration
+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
+ Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
+ Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Data Analytics & Insight Generation
+ Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
+ Build dashboards and visualizations to support data-driven decision-making across departments.
Change Management & Stakeholder Engagement
+ Support change initiatives to ensure smooth adoption of new technologies and processes.
+ Facilitate workshops to identify improvement opportunities and align stakeholders
+ Help build transformation capabilities across the organization.
**Qualifications:**
+ Bachelor's degree in Business, Information Systems, or related field
+ 3-5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
+ Strong understanding of insurance operations and regulatory environment.
+ Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
+ Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
+ Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
**Preferred Skills:**
+ Experience with insurance processes and platforms
+ Experience in agile project delivery and digital solution deployment.
+ Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
+ Familiarity with Power Platform suite of tools (Power BI, Canvas Apps, Power Automate)
+ Understanding of regulatory compliance and data privacy in insurance.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We are looking for a strategic and tech-savvy **Transformation and Operational Excellence Consultant** with a strong background in emerging technologies to support our journey toward a more agile, data-driven, digital, and customer-centric insurance organization. This role will focus on identifying and implementing innovative solutions that streamline operations, enhance customer experience, and future-proof our business in a rapidly evolving insurance landscape.
**Responsibilities:**
Operational Excellence in Insurance
+ Analyze and optimize core insurance processes (e.g., underwriting, claims, policy administration, customer service) using Lean, Six Sigma, and Agile methodologies.
+ Identify inefficiencies and design scalable solutions to improve turnaround times, reduce costs, and enhance service quality.
+ Develop and track KPIs to measure operational performance and transformation impact.
Digital Transformation & Emerging Tech Integration
+ Evaluate and implement emerging technologies such as AI/ML for risk assessment, RPA for claims automation, and other digital solutions to optimize policy verification.
+ Collaborate with IT, COEs and business teams to pilot and scale digital initiatives across the insurance value chain.
+ Stay abreast of Insurtech trends and regulatory developments to inform innovation strategies.
Data Analytics & Insight Generation
+ Leverage data analytics tools to uncover insights from customer behavior, claims trends, and operational data.
+ Build dashboards and visualizations to support data-driven decision-making across departments.
Change Management & Stakeholder Engagement
+ Support change initiatives to ensure smooth adoption of new technologies and processes.
+ Facilitate workshops to identify improvement opportunities and align stakeholders
+ Help build transformation capabilities across the organization.
**Qualifications:**
+ Bachelor's degree in Business, Information Systems, or related field
+ 3-5 years of experience in operational excellence, transformation, or digital innovation within the insurance or financial services industry.
+ Strong understanding of insurance operations and regulatory environment.
+ Familiarity with emerging technologies relevant to insurance (e.g., AI, RPA, IoT, OCR, and Blockchain).
+ Proficiency in data tools such as Power BI, Tableau, SQL, or Python.
+ Certifications in Lean Six Sigma, Agile, or project management (e.g., PMP) are a plus.
**Preferred Skills:**
+ Experience with insurance processes and platforms
+ Experience in agile project delivery and digital solution deployment.
+ Knowledge of customer journey mapping and experience design and automation opportunity assessment in insurance.
+ Familiarity with Power Platform suite of tools (Power BI, Canvas Apps, Power Automate)
+ Understanding of regulatory compliance and data privacy in insurance.
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**About the Role:**
**Grade Level (for internal use):**
10
**S&P Global Corporate**
**The Role:** Manager, Operational Excellence, Global Sourcing & Procurement
**The Team:** The Manager for Operational Excellence will play a pivotal role in driving the efficiency and effectiveness of Procurement processes within the Source to Pay (S2P) Team. This position is responsible for leading initiatives aimed at identifying and addressing pain points within our procurement systems, collaborating with key stakeholders to implement improvements, and fostering a culture of operational excellence.
**Responsibilities:**
+ Lead initiatives to identify and address pain points within Source to Pay (S2P) processes and systems, ensuring that all solutions align with business objectives.
+ Conduct deep-dive root case analysis to drive data-driven improvement initiatives
+ Work closely with Procurement Operations and Reporting Team and partner across functions (IT, Legal, S2P Operations) to implement process and system improvements that enhance operational efficiency.
+ Drive operational excellence through continuous assessment and optimization of procurement workflows, ensuring they meet the needs of the business.
+ Identify automation opportunities e.g. RPA, process mining and deliver proof-of-concept pilots.
+ Facilitate workshops and training sessions to enhance stakeholder engagement and promote the adoption of new processes and tools.
+ Monitor and report on the effectiveness of implemented changes, using metrics and KPIs to ensure alignment with overall business goals.
+ Foster a global mindset within the team, ensuring that solutions are scalable and adaptable across different regions.
**Qualifications:**
+ Bachelor's degree in Business, Supply Chain Management, Finance or a related field.
+ Lean Six Sigma certification and proven experience leading Six Sigma projects
+ Project Management Professional (PMP) certification is a plus.
+ Proven experience in operational excellence or process improvement roles within Procurement.
+ Strong analytical skills with the ability to interpret complex data and drive actionable insights.
+ Excellent communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
+ Amenable to work 5pm-2am Philippine Time/2:30pm-11:30pm India
+ Amenable for strict Hybrid Setup.
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), FINANC202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:** 318121
**Posted On:** 2025-07-28
**Location:** Pasig City, National Capital Region (Manila), Philippines