250 Continuous Improvement Specialist jobs in the Philippines
Continuous Improvement Specialist
Posted today
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Continuous Improvement Specialist
This is how you'll change the way people eat forever
We are looking for a proactive, data-driven Continuous Improvement Specialist who thrives on identifying opportunities, taking ownership, and turning complex data into actionable insights and stories that drive real change to support process improvement initiatives across the people organization.
As a Continuous Improvement Specialist, you are responsible for identifying, analyzing, and implementing process improvements that enhance operational efficiency, reduce costs, and improve overall performance. This role involves collaborating with cross-functional teams to promote a culture of continuous improvement, using Lean, Six Sigma, and other methodologies to drive sustainable improvements and support the implementation of the operational culture and roadmap.
This role will report to the functional line manager: Associate Director, People Operations Excellence, Berlin within the People Operations department and dotted line to the People SSC Lead in Manila.
This is how you'll make an impact
Key Responsibilities:- Proactively analyze data (primarily from Workday) to uncover inefficiencies, opportunities, and actionable insights.
- Translate complex data into clear, compelling stories that influence stakeholders and guide decisions.
- Lead cross-functional improvement projects using Lean, Six Sigma, and other methodologies to deliver measurable impact.
- Partner with cross-functional teams to understand and map current processes, identify areas for improvement, and implement sustainable solutions.
- Own progress tracking, analyze results, and clearly communicate outcomes to stakeholders at all levels.
- Take ownership of identifying improvement opportunities without waiting for direction, bringing forward solutions and recommendations.
- Facilitate root cause analyses, deliver training, and support the development of SOPs.
These are the ingredients you'll bring to the team
- Strong analytical skills with the ability to interpret data, uncover patterns, and turn insights into action.
- Proven experience with Lean, Six Sigma, and change management (certification is a plus).
- Excellent communication and facilitation skills, with the ability to tell a story through data and influence stakeholders.
- Proactive self-starter mindset — you anticipate needs, take initiative, and drive projects forward independently.
- Structured yet hands-on approach, balancing detail orientation with practical execution.
- Experience working in a global HR or shared services environment is highly advantageous.
Education:
- Bachelor's or Master's degree in business, human resources or a related field.
Language:
- Fluency in English is essential to the role.
Work set up:
- Able to work hybrid
- Able to work Central European Time Zone
- Able to work PH holidays if required
Continuous Improvement Specialist I
Posted today
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Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Continuous Improvement Specialist I (PPI Business System)
Position Summary and Key Responsibilities:Position Summary
Join a dynamic role at Thermo Fisher Scientific Inc. as a Continuous Improvement Specialist I (PPI). This role focuses on implementing the Practical Process Improvement (PPI) Business System at the workstream level. Enhance efficiencies, enrich the customer experience, and boost employee engagement.
Key Responsibilities- Lead and collaborate with functional teams to streamline processes, improving the customer experience, enabling growth, retaining colleagues, and increasing efficiency.
- Nurture a proactive culture of ongoing enhancement to elevate important metrics in customer, finance, people, and quality areas.
- Support the development of problem-solving capabilities within the organization at all levels.
- Train, coach, and follow up with teams to ensure system improvements are sustained and collaborators independently manage the processes.
- Work closely with the site PPI steering committee to identify ways to accelerate the cultural change necessary to support the PPI Business System.
- Provide ongoing support to teams deploying rapid responder teams on the floor to drive countermeasures.
- Assist teams in identifying new projects through value stream mapping, data analysis, and daily management systems.
- Lead Kaizens, facilitate events, and mentor others to do the same.
- Provide input to productivity funnel and meet productivity expectations.
- Collaborate with the PPI Network to develop, promote, standardize, and share standard methodologies.
- Rapid Responder, Master Mentor, or Power User Certifications (for internal hires) or equivalent.
- Strong interpersonal skills with the ability to connect with and positively influence leadership and all levels of the organization.
- A complete problem solver who can integrate and streamline site-wide systems for optimal benefit.
- Ability to drive continuous improvement in both non-operational and operational areas, including connecting cross-functional resources to remove waste along the extended value streams.
- Passion for driving improvement and leading change.
- Excellent communication skills, including solid written, oral, and presentation-giving abilities.
- Broad knowledge of multi-functional processes and financial business methods.
- High ethical standards to support a professional business code of conduct.
- Creative problem-solving skills, organizational, and time management abilities.
A Lean Practitioner with practical experience in successfully applying Continuous Improvement fundamentals, including visual management/5S, value stream mapping, standard work, metric boards, stand-up meetings, and project funnel coordination, along with expertise in formal problem-solving processes.
Experience in using digital tools such as Smartsheet, PowerBI, Power Automate, Mimica etc. to develop reports, dashboards and other digital solutions
This position does not have relocation assistance.
HR Continuous Improvement Specialist
Posted today
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WORKBASE: Processing Plant
Cogon, Compostela, Cebu
RESPONSIBILITIES
- Reviewing the pertinent processes and procedures of the Human Resource Department including various departments and sections to make sure they adhere to the organization's most recent ISO Certification.
- Developing process enhancement and work simplification to establish more efficient operations.
- Participates in post-audit meetings, process reviews, and similar activities to address audit findings, ensure that the promulgated procedures are carried out appropriately, and identify areas for improvement.
QUALIFICATIONS
- Has at least a Bachelor's degree in Psychology or any management related courses.
- Preferably with 6 months - 1 year of related experience.
- Can work under pressure and with less supervision.
- With good analytical and organizational skills.
Senior Continuous Improvement Specialist
Posted today
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About Us
*HelloConnect *
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
- Main purpose of the job
We are looking for a highly motivated Senior Continuous Improvement Specialist to support process improvement initiatives across the people organization.
As a Senior Continuous Improvement Specialist you are responsible for identifying, analyzing, and implementing process improvements that enhance operational efficiency, reduce costs, and improve overall performance.
This role involves collaborating with cross-functional teams to promote a culture of continuous improvement, using Lean, Six Sigma, and other methodologies to drive sustainable improvements and support the implementation of the operational culture and roadmap.
This role will report to the functional line manager: Associate Director, People Operations Excellence, Berlin within the People Operations department and dotted line to the People SSC Lead in Manila.
- Responsibilities and duties
- Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.
- Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.
- Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions.
- Conduct root cause analysis and problem-solving workshops.
- Develop and deliver training to teams on Lean and Six Sigma methodologies.
- Track project progress, analyze data, and report on the results of improvement initiatives.
- Support the development and improvement of standard operating procedures (SOPs).
- Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory.
3. Skills and preferred qualifications
Experience:
- Proven experience in Lean Six Sigma project management and change management within a global HR environment
- Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required.
Skills:
- Strong knowledge of process improvement methodologies, with demonstrated success in leading Lean and Six Sigma projects.
- Strong analytical mindset with the ability to interpret and act on data.
- Experience in data-driven problem-solving and root cause analysis.
- Excellent communication, facilitation, and project management skills.
- Strong change management skills, ability to actively listen, operate with empathy.
- A structured approach coupled with a hands-on mentality
Education:
- Bachelor's or Master's degree in Business, Human Resources, or a related field.
Language:
- Fluency in English is essential to the role.
Work set up:
- Able to work in hybrid
- Able to work Central European Time Zone
- Able to work PH Holiday when necessary
Why work for us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
HR Continuous Improvement Specialist
Posted 10 days ago
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CONTINUOUS IMPROVEMENT SPECIALIST for Human Resource
(Work base: Compostela, Cebu)
Responsibilities:
1. Responsible for reviewing pertinent processes and procedures of the Human Resource Department to make
sure they adhere to the organization’s most recent ISO Certification.
2. Promoting initiatives to resolve identified nonconformance and process improvement techniques
3. Developing continuous improvement plans for the Human Resource Department and communicating them with the concerned members of the organization.
Qualifications:
1. Graduate of Bachelor’s degree in Psychology, Education, Management, or any related field
2. Relevant work experience is an advantage
3. Proficient in Microsoft Office applications
4. Excellent written and verbal communication skills
5. Highly organized and systematic
6. Detail-oriented and dependable
Service Transition and Continuous Improvement Specialist
Posted today
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In this role you will:
- Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.
Establish comprehensive service documentation for new services, including but not limited to:
Process Documentation and Work Instruction
- Service Definitions and Functional Scope
- Clearly defined Support Models aligned with the Standard Service Operations Processes
- Formalized Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
- Governance Models that align with both Project and Support functions
Assist with the development and execution of key service transition deliverables, including:
Service Design Assessments
- Support Readiness Plans
Service Acceptance Criteria (SAC)
Ensure all operational training needs, documentation, and non-functional requirements (e.g., performance, availability, scalability, security) are captured, validated, and delivered in alignment with the agreed SAC (Service Acceptance Criteria).
- Proactively assess and escalate Service Transition Risks and issues to relevant stakeholders and line management.
- Facilitate stakeholder engagement, ensuring alignment across technical, business, and support teams.
- Contribute to Knowledge Management by capturing, organizing, and transitioning Key Operational Knowledge.
- Maintain the Service Transition Kanban Boards and apply Scrum Methodologies to track deliverables and progress.
- Assist in Resource Planning and workload allocation to optimize Team Capacity.
- Support in compiling and analyzing Reports to track Transition progress and service performance.
- Contribute to Process Improvement Initiatives, Innovation, and Transformation aligned with Continual Service Improvement (CSI) efforts.
- Ensure all activities comply with Quality Standards and Organizational Processes.
- Participate with migration tasks and support knowledge handover to Operational Teams.
What You will bring to the team:
- Bachelor's Degree in Information Technology, Information Management or related field.
- Knowledge of ITSM Principles (IT Service Management)
- At least 5-year experience in IT Service Management, Continuous Improvement or Software Development
- Strong Excel skills, including Macros and Automation using VBA.
- Familiarity with the use of MS Power Automate.
- Strong understanding of Service Design and Implementation (Design, Build, Test, Implement).
- Hands-on experience in Developing Tools and Solutions for Process Improvement.
- Knowledge of Service Level Management and Stakeholder Management.
- Familiarity with Scrum, Agile, and Kanban Methodologies.
- Proficient with MS Office and hands-on experience in creating and maintaining project plans, completion status, and/or process maps
- Proficiency in Process Improvement, with experience in Process Excellence and Quality Management.
- Background in SAP System and Data Migration is a strong advantage.
- Knowledge in creating and maintaining Knowledge Bases and Documentation.
- Strong analytical, problem-solving abilities and complexity management
- An effective communicator with excellent relationship building negotiation and interpersonal skills
- Self-starter, proactive and results oriented.
- Open minded, positive thinker that identifies and pursues the opportunities for change and improvements.
GSS people enjoy:
- Medical, Dental Coverage and Life and Accident Insurance from day 1 of employment
- Hybrid Setup (2 days/week, Office-based; 3 days/week, home-based)
- Employee Engagement Activities
- Convertible to Cash Vacation Leaves
- Paid Referral Program
- In-house learning programs and opportunities
Who We Are
The Manila Processing Center started way before 2014. With a few IT and Finance staff supporting the rollout of SMEC Group's ERP, EPICOR, the beginnings of what would eventually become Global Shared Services was formed. Throughout the first 3 years, GSS experienced substantial growth reaching 88 employees supporting what then grew to a wide array of services supporting the SMEC Group including IT, Finance, Human Resources and the introduction of the BMS team. With the acquisition of SMEC by the Surbana Jurong Group in 2017, a greater opportunity presented itself for GSS. It was then poised to grow and provide services to a larger group of companies and future potential acquisitions. As GSS services were introduced to more companies and locations, GSS saw its size double, from 88 to 200, unique and talented individuals by 2019.
With a strong team spirit, committed and talented individuals, GSS continues to position itself at the forefront of supporting Surbana Jurong Group's growth towards its SJ 2.0 aspirations.
Our Mission Statement
To transform and elevate our Global Shared Service Organization into a dynamic hub of innovation and excellence, delivering seamless and cost-effective services.
If you think the position is a good match for you, we encourage you to apply
We provide equal opportunity. Diversity is a source of strength for our people, our clients, our partners and our communities.
Continuous Improvement Specialist I (PPI Business System)
Posted 12 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Continuous Improvement Specialist I (PPI Business System)
**Position Summary and Key Responsibilities:**
Position Summary
Join a dynamic role at Thermo Fisher Scientific Inc. as a Continuous Improvement Specialist I (PPI). This role focuses on implementing the Practical Process Improvement (PPI) Business System at the workstream level. Enhance efficiencies, enrich the customer experience, and boost employee engagement.
**Key Responsibilities**
+ Lead and collaborate with functional teams to streamline processes, improving the customer experience, enabling growth, retaining colleagues, and increasing efficiency.
+ Nurture a proactive culture of ongoing enhancement to elevate important metrics in customer, finance, people, and quality areas.
+ Support the development of problem-solving capabilities within the organization at all levels.
+ Train, coach, and follow up with teams to ensure system improvements are sustained and collaborators independently manage the processes.
+ Work closely with the site PPI steering committee to identify ways to accelerate the cultural change necessary to support the PPI Business System.
+ Provide ongoing support to teams deploying rapid responder teams on the floor to drive countermeasures.
+ Assist teams in identifying new projects through value stream mapping, data analysis, and daily management systems.
+ Lead Kaizens, facilitate events, and mentor others to do the same.
+ Provide input to productivity funnel and meet productivity expectations.
+ Collaborate with the PPI Network to develop, promote, standardize, and share standard methodologies.
**Minimum Qualifications:**
+ Rapid Responder, Master Mentor, or Power User Certifications (for internal hires) or equivalent.
+ Strong interpersonal skills with the ability to connect with and positively influence leadership and all levels of the organization.
+ A complete problem solver who can integrate and streamline site-wide systems for optimal benefit.
+ Ability to drive continuous improvement in both non-operational and operational areas, including connecting cross-functional resources to remove waste along the extended value streams.
+ Passion for driving improvement and leading change.
+ Excellent communication skills, including solid written, oral, and presentation-giving abilities.
+ Broad knowledge of multi-functional processes and financial business methods.
+ High ethical standards to support a professional business code of conduct.
+ Creative problem-solving skills, organizational, and time management abilities.
**Preferred Qualifications:**
A Lean Practitioner with practical experience in successfully applying Continuous Improvement fundamentals, including visual management/5S, value stream mapping, standard work, metric boards, stand-up meetings, and project funnel coordination, along with expertise in formal problem-solving processes.
Experience in using digital tools such as Smartsheet, PowerBI, Power Automate, Mimica etc. to develop reports, dashboards and other digital solutions
This position does not have relocation assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Six Sigma Consultant
Posted today
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Purpose of Job:
Bring Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives. This includes working with Six Sigma-certified professionals in the plan, design and accomplishment of key projects. Incumbents matched to this function require accredited Six Sigma training.
Job Components:
Responsibilities and Accountabilities
• Drive Six Sigma quality culture in the organization
• Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
• Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
• Define appropriate metrics to gage processes performance through structured reporting governance model
• Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue.
• Manage Bright Idea program.
• Responsible for process trainings deployment which includes training need identification, preparation of training decks and training delivery.
• Collaborate well with US quality & operations teams
• Provide support for FTEs and/or 5-10 mid to highly complex businesses
Competencies:
Educational and Licensure Requirements
• Bachelor's Degree in any discipline
• Greenbelt Six Sigma certification from a recognized certification body or previous organization is an advantage
• Project Management certification / Master's of Business Administrator is an advantage
Work Experience Requirements
External Hire:
• 5 years of experience as a Six Sigma Black Belt; must be Black Belt trained with proven success in driving complex, large-scale projects, including those involving AI/ML technologies
• Three to five projects completed and/or certified
• Certified Black Belt (Preferred)
• Experience in projects involving emerging technologies (automation, machine learning, AI, etc)
• Experience solving major project or customer issues
• Excellent communication & presentation skills
• Demonstrated experience in change management
Preferred Training/ Qualifications:
• Lean Six Sigma
• Project Management
• Design Thinking
• Exposure to a US Healthcare account in previous role or organization
Skills/Attributes Desired
• Uses various tools and methods to align and prioritize resources on projects; is articulate about effectively using resources at the right time
• Uses multiple ways to frame information for difference audiences to facilitate understanding and acceptance
• Finds multiple links between addressing and working through challenges and the goals of the work unit and the enterprise
• Can generate solutions to problems on own; contributes effectively to group problem solving; can make up things that work on the fly
• Seeks to use strengths and expertise to work with others
• Builds a deep understanding of key facts/data. Can answer questions when asked; can respond when challenged
• Easily builds relationships with important stakeholders
• Knows how to navigate the organization efficiently and effectively; can find resources to get things accomplished
• Willing to test new ideas; identify learning; and try again
• Identifies opportunities for improvement to processes, products, or services; recommends solutions to problems, or provides options
Six Sigma Consultant
Posted 1 day ago
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Job Description
Are you a subject matter expertise using Six Sigma methodology in project management, scope definition, risk identification, methodology and resource allocation or facilitation? Assist us with strategic initiatives crossing business teams and operating groups as a Project Six Sigma Consultant to coordinate and complete projects, define performance and results and manage vendors and service providers. You'll investigate non-standard requests and problems, makes presentations to senior leadership, ensure project documentation is accurate and ensure projects are completed on time and within scope. Pertinent data and facts will be reviewed to identify and solve issues and mitigate risks, prioritize your work load and work on ad hoc projects as assigned. Six Sigma Certification or in process of Certification for Project Management required and previous experience in a Project Management Office (PMO) is a plus.
**Primary Responsibilities:**
+ Drive Six Sigma quality culture in the organization
+ Identify issues and challenges, lead/facilitate improvement projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified
+ Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data
+ Define appropriate metrics to gage processes performance through structured reporting governance model
+ Presenting project analysis and findings to senior leadership to obtain the approval, funding and other requirements to resolve the issue.
+ Manage Bright Idea program.
+ Process trainings deployment which includes training need identification, preparation of training decks and training delivery.
+ Collaborate well with US quality & operations teams
+ Provide support for 200-400 FTEs and/or 5-10 mid to highly complex businesses
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Educational and Licensure Requirements
+ Bachelor's degree in any discipline
+ Greenbelt Six Sigma certification from a recognized certification body or previous organization is an advantage
+ 5+ years of experience as a Six Sigma Black Belt; must be Black Belt trained with proven success in driving complex, large-scale projects, including those involving AI/ML technologies
+ 3+ projects completed and/or certified
+ Experience in projects involving emerging technologies (automation, machine learning, AI, etc)
+ Experience solving major project or customer issues
+ Demonstrated experience in change management
+ Proven excellent communication & presentation skills
**Preferred Qualifications:**
+ Project Management certification or Master's of Business Administrator
+ Certified Black Belt
+ Lean Six Sigma
+ Project management experience
+ Design thinking experience
+ Exposure to a US Healthcare account in previous role or organization
**Skills or Attributes Desired:**
+ Uses various tools and methods to align and prioritize resources on projects; is articulate about effectively using resources at the right time
+ Uses multiple ways to frame information for difference audiences to facilitate understanding and acceptance
+ Finds multiple links between addressing and working through challenges and the goals of the work unit and the enterprise
+ Can generate solutions to problems on own; contributes effectively to group problem solving; can make up things that work on the fly
+ Seeks to use strengths and expertise to work with others
+ Builds a deep understanding of key facts/data. Can answer questions when asked; can respond when challenged
+ Easily builds relationships with important stakeholders
+ Knows how to navigate the organization efficiently and effectively; can find resources to get things accomplished
+ Willing to test new ideas; identify learning; and try again
+ Identifies opportunities for improvement to processes, products, or services; recommends solutions to problems, or provides options
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._
Quality Management Engineer
Posted today
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DUTIES AND RESPONSIBILITIES
- Reviews QMS Procedures and assists in its revisions and improvements.
- Prepares drafts of memorandums, letters, office orders, and other official documents.
- Prepare Contract Time Extensions
- Collate reports of other departments to create executive report of project sites
- Attends meetings with project sites and provide minutes of meetings.
- Performs audits.
- Perform other tasks assigned by immediate head as deemed necessary.
QUALIFICATIONS
- Bachelor of Science in Engineering
- Preferably with ISO Certificate
- With at least 1 year of related work experience
- With ISO Awareness Training
- Proficient in Microsoft and Computer Literate
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person