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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Continuous Improvement Specialist I (PPI Business System)

Position Summary

Join a dynamic role at Thermo Fisher Scientific Inc. as a Continuous Improvement Specialist I (PPI). This role focuses on implementing the Practical Process Improvement (PPI) Business System at the workstream level. Enhance efficiencies, enrich the customer experience, and boost employee engagement.

• Lead and collaborate with functional teams to streamline processes, improving the customer experience, enabling growth, retaining colleagues, and increasing efficiency.
• Nurture a proactive culture of ongoing enhancement to elevate important metrics in customer, finance, people, and quality areas.
• Support the development of problem-solving capabilities within the organization at all levels.
• Train, coach, and follow up with teams to ensure system improvements are sustained and collaborators independently manage the processes.
• Work closely with the site PPI steering committee to identify ways to accelerate the cultural change necessary to support the PPI Business System.
• Provide ongoing support to teams deploying rapid responder teams on the floor to drive countermeasures.
• Assist teams in identifying new projects through value stream mapping, data analysis, and daily management systems.
• Lead Kaizens, facilitate events, and mentor others to do the same.
• Provide input to productivity funnel and meet productivity expectations.
• Collaborate with the PPI Network to develop, promote, standardize, and share standard methodologies.

• Rapid Responder, Master Mentor, or Power User Certifications (for internal hires) or equivalent.
• Strong interpersonal skills with the ability to connect with and positively influence leadership and all levels of the organization.
• A complete problem solver who can integrate and streamline site-wide systems for optimal benefit.
• Ability to drive continuous improvement in both non-operational and operational areas, including connecting cross-functional resources to remove waste along the extended value streams.
• Passion for driving improvement and leading change.
• Excellent communication skills, including solid written, oral, and presentation-giving abilities.
• Broad knowledge of multi-functional processes and financial business methods.
• High ethical standards to support a professional business code of conduct.
• Creative problem-solving skills, organizational, and time management abilities.

A Lean Practitioner with practical experience in successfully applying Continuous Improvement fundamentals, including visual management/5S, value stream mapping, standard work, metric boards, stand-up meetings, and project funnel coordination, along with expertise in formal problem-solving processes.

Experience in using digital tools such as Smartsheet, PowerBI, Power Automate, Mimica etc. to develop reports, dashboards and other digital solutions

This position does not have relocation assistance.

About Us
*HelloConnect *
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

• Main purpose of the job

We are looking for a highly motivated Senior Continuous Improvement Specialist to support process improvement initiatives across the people organization.

As a Senior Continuous Improvement Specialist you are responsible for identifying, analyzing, and implementing process improvements that enhance operational efficiency, reduce costs, and improve overall performance.

This role involves collaborating with cross-functional teams to promote a culture of continuous improvement, using Lean, Six Sigma, and other methodologies to drive sustainable improvements and support the implementation of the operational culture and roadmap.

This role will report to the functional line manager: Associate Director, People Operations Excellence, Berlin within the People Operations department and dotted line to the People SSC Lead in Manila.

• Responsibilities and duties
• Lead and facilitate continuous improvement projects to enhance operational effectiveness, efficiency, and customer satisfaction.
• Apply Lean, Six Sigma, and other process improvement tools to identify and eliminate waste, improve processes, and drive measurable improvements.
• Collaborate with cross-functional teams to understand and map current processes, identify areas for improvement, and implement solutions.
• Conduct root cause analysis and problem-solving workshops.
• Develop and deliver training to teams on Lean and Six Sigma methodologies.
• Track project progress, analyze data, and report on the results of improvement initiatives.
• Support the development and improvement of standard operating procedures (SOPs).
• Maintain a strong focus on customer satisfaction, operational excellence, and adherence to regulatory.

3. Skills and preferred qualifications
Experience:

• Proven experience in Lean Six Sigma project management and change management within a global HR environment
• Certification in Lean and/or Six Sigma (Yellow Belt) is highly preferred but not required.

Skills:

• Strong knowledge of process improvement methodologies, with demonstrated success in leading Lean and Six Sigma projects.
• Strong analytical mindset with the ability to interpret and act on data.
• Experience in data-driven problem-solving and root cause analysis.
• Excellent communication, facilitation, and project management skills.
• Strong change management skills, ability to actively listen, operate with empathy.
• A structured approach coupled with a hands-on mentality

Education:

• Bachelor's or Master's degree in Business, Human Resources, or a related field.

Language:

• Fluency in English is essential to the role.

Work set up:

• Able to work in hybrid
• Able to work Central European Time Zone
• Able to work PH Holiday when necessary

Why work for us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.

WORKBASE: Processing Plant

Cogon, Compostela, Cebu

RESPONSIBILITIES

• Reviewing the pertinent processes and procedures of the Human Resource Department including various departments and sections to make sure they adhere to the organization's most recent ISO Certification.
• Developing process enhancement and work simplification to establish more efficient operations.
• Participates in post-audit meetings, process reviews, and similar activities to address audit findings, ensure that the promulgated procedures are carried out appropriately, and identify areas for improvement.

QUALIFICATIONS

• Has at least a Bachelor's degree in Psychology or any management related courses.
• Preferably with 6 months - 1 year of related experience.
• Can work under pressure and with less supervision.
• With good analytical and organizational skills.

In this role you will:

• Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.

• Establish comprehensive service documentation for new services, including but not limited to:

• Process Documentation and Work Instruction

• Service Definitions and Functional Scope
• Clearly defined Support Models aligned with the Standard Service Operations Processes
• Formalized Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Governance Models that align with both Project and Support functions

• Assist with the development and execution of key service transition deliverables, including:

• Service Design Assessments

• Support Readiness Plans

• Service Acceptance Criteria (SAC)

• Ensure all operational training needs, documentation, and non-functional requirements (e.g., performance, availability, scalability, security) are captured, validated, and delivered in alignment with the agreed SAC (Service Acceptance Criteria).

• Proactively assess and escalate Service Transition Risks and issues to relevant stakeholders and line management.
• Facilitate stakeholder engagement, ensuring alignment across technical, business, and support teams.
• Contribute to Knowledge Management by capturing, organizing, and transitioning Key Operational Knowledge.
• Maintain the Service Transition Kanban Boards and apply Scrum Methodologies to track deliverables and progress.
• Assist in Resource Planning and workload allocation to optimize Team Capacity.
• Support in compiling and analyzing Reports to track Transition progress and service performance.
• Contribute to Process Improvement Initiatives, Innovation, and Transformation aligned with Continual Service Improvement (CSI) efforts.
• Ensure all activities comply with Quality Standards and Organizational Processes.
• Participate with migration tasks and support knowledge handover to Operational Teams.

What You will bring to the team:

• Bachelor's Degree in Information Technology, Information Management or related field.
• Knowledge of ITSM Principles (IT Service Management)
• At least 5-year experience in IT Service Management, Continuous Improvement or Software Development
• Strong Excel skills, including Macros and Automation using VBA.
• Familiarity with the use of MS Power Automate.
• Strong understanding of Service Design and Implementation (Design, Build, Test, Implement).
• Hands-on experience in Developing Tools and Solutions for Process Improvement.
• Knowledge of Service Level Management and Stakeholder Management.
• Familiarity with Scrum, Agile, and Kanban Methodologies.
• Proficient with MS Office and hands-on experience in creating and maintaining project plans, completion status, and/or process maps
• Proficiency in Process Improvement, with experience in Process Excellence and Quality Management.
• Background in SAP System and Data Migration is a strong advantage.
• Knowledge in creating and maintaining Knowledge Bases and Documentation.
• Strong analytical, problem-solving abilities and complexity management
• An effective communicator with excellent relationship building negotiation and interpersonal skills
• Self-starter, proactive and results oriented.
• Open minded, positive thinker that identifies and pursues the opportunities for change and improvements.

GSS people enjoy:

• Medical, Dental Coverage and Life and Accident Insurance from day 1 of employment
• Hybrid Setup (2 days/week, Office-based; 3 days/week, home-based)
• Employee Engagement Activities
• Convertible to Cash Vacation Leaves
• Paid Referral Program
• In-house learning programs and opportunities

Who We Are

The Manila Processing Center started way before 2014. With a few IT and Finance staff supporting the rollout of SMEC Group's ERP, EPICOR, the beginnings of what would eventually become Global Shared Services was formed. Throughout the first 3 years, GSS experienced substantial growth reaching 88 employees supporting what then grew to a wide array of services supporting the SMEC Group including IT, Finance, Human Resources and the introduction of the BMS team. With the acquisition of SMEC by the Surbana Jurong Group in 2017, a greater opportunity presented itself for GSS. It was then poised to grow and provide services to a larger group of companies and future potential acquisitions. As GSS services were introduced to more companies and locations, GSS saw its size double, from 88 to 200, unique and talented individuals by 2019.

With a strong team spirit, committed and talented individuals, GSS continues to position itself at the forefront of supporting Surbana Jurong Group's growth towards its SJ 2.0 aspirations.

Our Mission Statement

To transform and elevate our Global Shared Service Organization into a dynamic hub of innovation and excellence, delivering seamless and cost-effective services.

If you think the position is a good match for you, we encourage you to apply

We provide equal opportunity. Diversity is a source of strength for our people, our clients, our partners and our communities.

In this role you will:

• Support the Service Transition Manager in Planning, Coordination, and Execution of GSS Service Transition Demands across Towers to ensure seamless handover of new/updated services to Service Operations.

• Establish comprehensive service documentation for new services, including but not limited to:

• Process Documentation and Work Instruction

• Service Definitions and Functional Scope
• Clearly defined Support Models aligned with the Standard Service Operations Processes
• Formalized Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
• Governance Models that align with both Project and Support functions

• Assist with the development and execution of key service transition deliverables, including:

• Service Design Assessments

• Support Readiness Plans

• Service Acceptance Criteria (SAC)

• Ensure all operational training needs, documentation, and non-functional requirements (e.g., performance, availability, scalability, security) are captured, validated, and delivered in alignment with the agreed SAC (Service Acceptance Criteria).

• Proactively assess and escalate Service Transition Risks and issues to relevant stakeholders and line management.
• Facilitate stakeholder engagement, ensuring alignment across technical, business, and support teams.
• Contribute to Knowledge Management by capturing, organizing, and transitioning Key Operational Knowledge.
• Maintain the Service Transition Kanban Boards and apply Scrum Methodologies to track deliverables and progress.
• Assist in Resource Planning and workload allocation to optimize Team Capacity.
• Support in compiling and analyzing Reports to track Transition progress and service performance.
• Contribute to Process Improvement Initiatives, Innovation, and Transformation aligned with Continual Service Improvement (CSI) efforts.
• Ensure all activities comply with Quality Standards and Organizational Processes.
• Participate with migration tasks and support knowledge handover to Operational Teams.

What You will bring to the team:

• Bachelor's Degree in Information Technology, Information Management or related field.
• Knowledge of ITSM Principles (IT Service Management)
• At least 5-year experience in IT Service Management, Continuous Improvement or Software Development
• Strong Excel skills, including Macros and Automation using VBA.
• Familiarity with the use of MS Power Automate.
• Strong understanding of Service Design and Implementation (Design, Build, Test, Implement).
• Hands-on experience in Developing Tools and Solutions for Process Improvement.
• Knowledge of Service Level Management and Stakeholder Management.
• Familiarity with Scrum, Agile, and Kanban Methodologies.
• Proficient with MS Office and hands-on experience in creating and maintaining project plans, completion status, and/or process maps
• Proficiency in Process Improvement, with experience in Process Excellence and Quality Management.
• Background in SAP System and Data Migration is a strong advantage.
• Knowledge in creating and maintaining Knowledge Bases and Documentation.
• Strong analytical, problem-solving abilities and complexity management
• An effective communicator with excellent relationship building negotiation and interpersonal skills
• Self-starter, proactive and results oriented.
• Open minded, positive thinker that identifies and pursues the opportunities for change and improvements.

GSS people enjoy:

• Medical, Dental Coverage and Life and Accident Insurance from day 1 of employment
• Hybrid Setup (2 days/week, Office-based; 3 days/week, home-based)
• Employee Engagement Activities
• Convertible to Cash Vacation Leaves
• Paid Referral Program
• In-house learning programs and opportunities

Who We Are

The Manila Processing Center started way before 2014. With a few IT and Finance staff supporting the rollout of SMEC Group's ERP, EPICOR, the beginnings of what would eventually become Global Shared Services was formed. Throughout the first 3 years, GSS experienced substantial growth reaching 88 employees supporting what then grew to a wide array of services supporting the SMEC Group including IT, Finance, Human Resources and the introduction of the BMS team. With the acquisition of SMEC by the Surbana Jurong Group in 2017, a greater opportunity presented itself for GSS. It was then poised to grow and provide services to a larger group of companies and future potential acquisitions. As GSS services were introduced to more companies and locations, GSS saw its size double, from 88 to 200, unique and talented individuals by 2019.

With a strong team spirit, committed and talented individuals, GSS continues to position itself at the forefront of supporting Surbana Jurong Group's growth towards its SJ 2.0 aspirations.

Our Mission Statement

To transform and elevate our Global Shared Service Organization into a dynamic hub of innovation and excellence, delivering seamless and cost-effective services.

If you think the position is a good match for you, we encourage you to apply

We provide equal opportunity. Diversity is a source of strength for our people, our clients, our partners and our communities.

JOB DESCRIPTION

Shape the future of operational excellence with our Optimization, Insights, & Development team. Join us to drive impactful change and improve client and employee experiences. Unlock your potential by collaborating across functions and leading initiatives that deliver measurable outcomes. Be part of a team dedicated to continuous improvement and professional growth. Make your mark by implementing solutions that matter.

Job Summary

As an Optimization Senior Associate in Shared Services – Client Onboarding & Service, you will be part of the Optimization, Insights, & Development team focused on delivering measurable process improvements. You will lead tactical initiatives from intake to implementation, collaborating with stakeholders to enhance efficiency and experiences. You will use proven methodologies to drive change and ensure compliance with firmwide standards. Your role will empower you to make a meaningful impact across operations.

Job Responsibilities

• Identify inefficient, manual, or redundant processes and lead improvement efforts
• Manage initiatives from problem definition through implementation and post-delivery measurement
• Apply methodologies such as Lean, Six Sigma, or Agile based on the problem statement
• Define KPIs and deliver quantifiable results reflecting business outcomes
• Engage partners and stakeholders across functions to drive alignment and remove barriers
• Create and maintain clear documentation, tailoring materials for various audiences
• Ensure all process changes comply with firmwide policies, risk controls, and compliance standards
• Share insights and best practices to support continuous improvement across Shared Services

Required Qualifications, Capabilities, and Skills

• Experience gathering and analyzing complex processes with business risk comprehension
• Proven ability to manage projects from inception to completion, ensuring timely delivery
• Experience applying process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Excellent communication and interpersonal skills for effective teamwork
• Strong analytical skills with proficiency in data analysis
• Flexibility to adapt to changing business needs and environments
• Commitment to continuous improvement and personal growth

Preferred Qualifications, Capabilities, and Skills

• Bachelor's or higher degree
• Advanced skills in business analysis, design, development, testing, and deployment
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

• Drive adoption of Lean Six Sigma tools and principles across the organization.
• Lead Process Re-engineering efforts to streamline operations and enhance value delivery.
• Conduct Benchmarking and Performance Baseline Measurement to evaluate current performance and identify improvement opportunities.
• Design and implement a Continuous Improvement Framework tailored to business needs.
• Facilitate Continuous Improvement Workshops and Training Sessions to build internal capabilities and foster a culture of innovation.
• Conduct Process Maturity Assessments and leverage insights to support transformation projects.
• Support operations in data-driven decision-making, Root Cause Analysis, and strategic initiatives through analyzed data.
• Facilitate Value Stream Mapping activities to identify waste and co-create transformation roadmaps.
• Conduct Process Assessments to identify opportunities for automation and digital transformation.
• Apply comprehensive knowledge of Lean Six Sigma, Project Management, and Process Improvement to deliver high-impact solutions.
• Design solutions that align with organizational objectives, addressing challenges across process, people, policy, and technology.
• Work independently on complex, large-scope projects with minimal supervision.
• Contribute to the development of policies and procedures that support continuous improvement.
• Mentor and guide Community of Practice (CoP) Ambassadors, fostering knowledge sharing and capability building across the organization.
• May act as a mentor to less experienced colleagues in CI methodologies and best practices.

Ensure work is aligned with strategic goals and reviewed for effectiveness in meeting objectives.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.