566 Senior Process Improvement Manager jobs in the Philippines

About the Position

The Business Excellence Manager is responsible for leading a team of CX Specialists in executing Lean Six Sigma and automation initiatives. This role focuses on driving client-specific process improvements, targeting operational inefficiencies, and developing tailored solutions for smaller or high-growth potential accounts. The goal is to achieve measurable improvements in efficiency, cost reduction, and client satisfaction.

Responsibilities

• Lead the identification, scoping, and execution of client-focused Lean Six Sigma and automation initiatives, addressing specific client needs and operational inefficiencies.
• Target smaller or high-growth potential accounts, accelerating growth through tailored process improvements and automation, directly contributing to client satisfaction and revenue generation.
• Create value-generation roadmaps for identified campaigns, ensuring a pipeline of process improvement and automation opportunities that can be monetized as value-added services for clients.
• Manage and coach a team of CX Specialists to ensure the successful execution of Lean Six Sigma projects, focusing on tactical solutions that enhance operational efficiency and customer experience.
• Collaborate with client-facing teams to drive operational growth for smaller accounts, scaling process improvements and aligning CX resources with revenue thresholds.
• Assist clients in identifying operational challenges and propose Lean and automation-based solutions aligned with their business needs and growth objectives.
• Oversee resource allocation to key client accounts, ensuring optimal management for maximum client and operational impact.
• Manage client relationships to align process improvement initiatives with client goals and explore opportunities to up-sell dedicated resources for more intensive support.
• Document, monitor, and report on CX projects, providing regular updates on progress, milestones, and outcomes to both clients and senior leadership.
• Track and report measurable outcomes from process improvements and automation, such as cost reductions, efficiency gains, and client satisfaction improvements.
• Spearhead innovative solutions leveraging process improvement techniques and emerging automation technologies, delivering rapid results that align with client needs and drive operational efficiency.
• Collaborate with the Director of Business Excellence to ensure client-focused projects align with broader business strategy while owning the tactical execution.
• Identify and implement quick-win solutions that offer immediate value to clients, setting the stage for more complex initiatives.
• Equip CX Specialists to manage operational execution, addressing client-specific challenges promptly and effectively.

Requirements

• Six Sigma Green Belt Certification is required; Black Belt certification or training is a plus.
• Proven experience in leading process improvement projects focused on operational efficiency, cost savings, and revenue growth at the client level.
• Experience in system deployment and operational maintenance (e.g., RPA, QMS, LMS) with a focus on delivering client-centric solutions.
• Strong knowledge of customer experience metrics such as NPS or CSAT, and how these metrics can be improved through process optimization.

Experience

• Minimum 3 years of experience in a Customer Experience or Process Improvement role.
• Strong leadership and people management skills, including the ability to coach and develop a team of CX Specialists for high-impact results.
• Excellent communication, stakeholder management, and project management skills.
• Strong problem-solving and analytical skills, with a track record of delivering process improvements and ROI-positive outcomes.

Educational Qualifications

• Relevant degree or equivalent professional experience in a related field.

Competencies

• Knowledge of data analytics, performance management, or reporting tools such as Power BI is a plus.
• Ability to manage multiple priorities, work under tight deadlines, and ensure high-quality project delivery at the client level.

JOB SUMMARY:

Assesses the adequacy and effectiveness of internal controls and identify gaps. Recommends and documents improvement on processes and controls based on the assessment.

DUTIES AND RESPONSIBILITIES

Reviews and assess the adequacy and effectiveness of Company policies, processes, and procedures.

Identifies gaps, weaknesses, and risks in internal controls and compliance procedures. Reviews and analyzes processes to ensure compliance and operational efficiency. Recommends improvements for internal controls, processes, and procedures.

Prepare detailed reports documenting findings, risks, and recommendations.

Collaborates with various Department Heads to address control gaps and implement improvements.

Monitors adherence to internal policies, procedures, and regulatory requirements. Performs other duties that may be assigned from time to time.

QUALIFICATIONS:

A graduate with a Bachelor's degree in Accountancy.

Must be a Certified Public Accountant (CPA).

Experience with one of the Top External Audit Firms is required.

Experience in internal audit is required.

With very good written and oral communication skills.

With strong analytical and problem-solving abilities.

Must have worked in ERP environment.

High proficiency in MS Office especially in MS Excel.

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

PRIMARY RESPONSIBILITIES

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

POSITION QUALIFICATIONS

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

The Process Improvement Manager will be responsible for assessing the adequacy and effectiveness of internal controls, identifying gaps, and recommending improvements to enhance efficiency and compliance. This role plays a key part in strengthening organizational processes through analysis, collaboration, and continuous improvement initiatives.

Duties and Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures
• Identify gaps, weaknesses, and risks in internal controls and compliance procedures
• Analyze processes to ensure compliance and operational efficiency
• Recommend improvements for internal controls, processes, and procedures
• Prepare detailed reports documenting findings, risks, and recommendations
• Collaborate with department heads to address control gaps and implement improvements
• Monitor adherence to internal policies, procedures, and regulatory requirements
• Perform other related duties as may be assigned

Qualifications

• Bachelor's degree in Accountancy
• Certified Public Accountant (CPA) license is required
• Experience with one of the Top External Audit Firms is a must
• Background in internal audit is required
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities
• Experience working in an ERP environment
• High proficiency in MS Office, particularly MS Excel

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid training
• Pay raise

Work Location: In person

The Process Improvement Manager for Supply Chain will lead continuous improvement initiatives and optimize supply chain performance. This role is ideal for a results-driven Industrial or Management Engineer with a passion for data, process optimization, and people development.

• Standardization & Framework Development:
  
  Develop and implement operational standards and performance targets across warehousing and distribution.
• Process Analysis & Optimization:
  
  Identify inefficiencies, lead continuous improvement projects, and implement innovative logistics solutions.
• Productivity Metrics & Monitoring:
  
  Design and maintain KPIs, dashboards, and reporting tools to track logistics performance.
• People Development:
  
  Coach and mentor team members, manage performance systems, and collaborate on training initiatives.

• A graduate of Bachelor's Degree in Industrial or Management Engineering (MBA is a plus).
• Preferably, a certified industrial engineer.
• Minimum of four (4) years in manufacturing/distribution, with at least two (2) years in an Industrial Engineering role and supervisory experience.
• Must possess proven track record in leading improvement projects.
• Must be analytical, adaptable, results-oriented, culturally aware, and with strong in interpersonal and leadership skills.
• Willing to work on a hybrid setup in Bicutan, Paranaque.

Jollibee Worldwide Pte. Ltd. (JWS - Logistics), the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.

We are looking for a highly analytical and detail-oriented Process Improvement Manager to join our team. This role is responsible for reviewing, assessing, and enhancing internal controls, policies, and procedures to ensure compliance, efficiency, and operational excellence. The ideal candidate will have strong internal audit experience, ERP system knowledge, and the ability to partner with leaders across departments to implement sustainable improvements.

Key Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures.
• Identify gaps, weaknesses, and risks in internal controls and compliance practices.
• Analyze processes to drive operational efficiency and compliance with regulatory standards.
• Recommend and document improvements to internal controls, policies, and procedures.
• Prepare detailed reports outlining findings, risks, and actionable recommendations.
• Collaborate with department heads to address control gaps and implement process changes.
• Monitor adherence to policies, procedures, and regulatory requirements.
• Perform other related duties as needed.

Qualifications

• Bachelor's degree in Accountancy.
• Must be a Certified Public Accountant (CPA).
• Experience from one of the Top External Audit Firms is required.
• Strong background in internal audit and risk assessment.
• Experience working in an ERP environment.
• High proficiency in Microsoft Office, particularly Excel.
• Excellent written and oral communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person

Role: Manager/Sr Manager Process Improvement

Reports to: Senior Director

Work set up: Work Onsite/Hybrid

Work location: Clark, Pampanga

Work schedule: early night shift to night shift (weekends off)

Target start date: before end of November

Salary and Benefits:

• All in Package:180k maximum

• Performance incentive - quarterly

• Relocation assistance - will be discussed during the interview

Minimum qualifications:

• Earned a Bachelor's Degree in any field

• Experience in collections or banking accounts in BPO setting for 5 to 8 years

• Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification

• At least 5 years of managerial experience in the BPO industry

• Lead experience in various operational functions in the industry like Training, Quality, Workforce, Operations

• Experience in change management, stakeholder management, and influencing people without authority

• Capacity to think strategically and innovatively

• Experience in managing collections accounts

• Excellent Project Management skills

• Strong background on process development and improvement

The Service Excellence Sr Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.

As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:

Key responsibilities:

• Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;

• Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;

• Support Site activities in ensuring achievement of healthy financial goals by delivering high impact projects targeting financial gains such as Bonus maximization, penalty management and operational costs reduction;

• Support Focus Metrics activities with the site assigned;

• Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);

• Team up with site/client leaders in upholding compliance in all organization policies and standard procedures;

• Validate control plans and governance processes set up in the business; and

• • Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

The
Process Improvement Manager
for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

Primary Responsibilities

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

Position Qualifications

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

Job Posting: Senior Manager - Process Improvement

Location: Metro Manila

Sites: Shaw, Cubao / Taguig

Work Setup: Onsite

Schedule: Night Shift

Start Date: ASAP

Compensation: 180k base pay + 20,650 allowance, plus sign-on bonus

Qualifications:

• LSS Greenbelt Certified

Process Improvement experience in the BPO Setup is required

• At least 5 years of experience in a Process Improvement capacity
• Minimum tenure of at least 2 years in the last 2 organisations
• Completed GB projects for KPI Improvement, such as CSAT, AHT, etc.
• Must be at least an incumbent Manager or current Sr. Manager
• The Service Excellence Senior Manager is responsible for leading and executing Six Sigma initiatives by engaging with senior leaders across the enterprise to identify and scope related business challenges, conduct fact-based analyses and problem-solving, and develop actionable recommendations to drive business impact through improvement in cost, customer experience, and demand management.
• If you are an expert Six Sigma Manager looking for a global career, do not miss this opportunity

As a Service Excellence Manager, you will innovate process improvement projects to achieve internal and external goals while earning maximum potential revenue and margin. You will contribute by:

Key Responsibilities:

• Working collaboratively with the team to achieve optimal results on efficiency metrics and help them achieve promoter status, grow current business and win new clients through projects that will improve customer lifetime value;
• Support the Service Delivery team to reach Platinum Standards in Client metrics through gap analysis and improvement projects;
• Support Site activities in ensuring achievement of healthy financial goals by delivering high-impact projects targeting financial gains such as Bonus maximisation, penalty management and operational costs reduction;
• Support Focus Metrics activities at the assigned site.
• Conduct regular audits and reporting against compliance with contractual and regulatory requirements (i.e. SOW and government requirements);
• Team up with site/client leaders in upholding compliance in all organisation policies and standard procedures;
• Validate control plans and governance processes set up in the business; and
• Maintain and publish OE dashboards (like projects, OE action item tracker, etc.).

Minimum Qualifications:

• Earned a Bachelor's Degree in any field

Six Sigma Greenbelt/Blackbelt and /or Lean Sigma certification

• At least 5 years of managerial experience in the same industry
• Lead experience in various operational functions in the industry, like Training, Quality, Workforce, Operations
• Experience in change management, stakeholder management, and influencing people without authority
• Capacity to think strategically and innovatively

Experience in managing collection accounts

• Excellent Project Management skills

Strong background in process development and improvement

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