What Jobs are available for Senior Process Improvement Manager in the Philippines?

We are looking for a highly analytical and detail-oriented Process Improvement Manager to join our team. This role is responsible for reviewing, assessing, and enhancing internal controls, policies, and procedures to ensure compliance, efficiency, and operational excellence. The ideal candidate will have strong internal audit experience, ERP system knowledge, and the ability to partner with leaders across departments to implement sustainable improvements.

Key Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures.
• Identify gaps, weaknesses, and risks in internal controls and compliance practices.
• Analyze processes to drive operational efficiency and compliance with regulatory standards.
• Recommend and document improvements to internal controls, policies, and procedures.
• Prepare detailed reports outlining findings, risks, and actionable recommendations.
• Collaborate with department heads to address control gaps and implement process changes.
• Monitor adherence to policies, procedures, and regulatory requirements.
• Perform other related duties as needed.

Qualifications

• Bachelor's degree in Accountancy.
• Must be a Certified Public Accountant (CPA).
• Experience from one of the Top External Audit Firms is required.
• Strong background in internal audit and risk assessment.
• Experience working in an ERP environment.
• High proficiency in Microsoft Office, particularly Excel.
• Excellent written and oral communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise

Work Location: In person

The Process Improvement Manager will be responsible for assessing the adequacy and effectiveness of internal controls, identifying gaps, and recommending improvements to enhance efficiency and compliance. This role plays a key part in strengthening organizational processes through analysis, collaboration, and continuous improvement initiatives.

Duties and Responsibilities

• Review and assess the adequacy and effectiveness of company policies, processes, and procedures
• Identify gaps, weaknesses, and risks in internal controls and compliance procedures
• Analyze processes to ensure compliance and operational efficiency
• Recommend improvements for internal controls, processes, and procedures
• Prepare detailed reports documenting findings, risks, and recommendations
• Collaborate with department heads to address control gaps and implement improvements
• Monitor adherence to internal policies, procedures, and regulatory requirements
• Perform other related duties as may be assigned

Qualifications

• Bachelor's degree in Accountancy
• Certified Public Accountant (CPA) license is required
• Experience with one of the Top External Audit Firms is a must
• Background in internal audit is required
• Strong written and verbal communication skills
• Excellent analytical and problem-solving abilities
• Experience working in an ERP environment
• High proficiency in MS Office, particularly MS Excel

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid training
• Pay raise

Work Location: In person

Job Summary:

The Process Improvement Manager is responsible for evaluating the adequacy and effectiveness of the company's internal controls, processes, and compliance procedures. The role involves identifying risks, gaps, and inefficiencies, and recommending actionable improvements to enhance compliance, operational efficiency, and overall business performance.

Key Responsibilities

• Review and assess company policies, processes, and procedures to ensure adequacy, effectiveness, and compliance with regulatory requirements.
• Identify gaps, weaknesses, risks, and inefficiencies in internal controls and compliance frameworks.
• Recommend, document, and implement improvements to internal controls, processes, and operational workflows.
• Prepare detailed reports highlighting findings, risks, and actionable recommendations for management.
• Collaborate with Department Heads and key stakeholders to address process gaps, strengthen controls, and support change initiatives.
• Monitor adherence to policies, procedures, and industry regulations to ensure ongoing compliance.
• Provide insights and support in ERP and process automation initiatives to enhance efficiency.
• Perform other related duties as may be assigned from time to time.

Qualifications

• Bachelor's degree in Accountancy.
• Certified Public Accountant (CPA) is required.
• Background in internal audit is required.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent written and verbal communication skills.
• Proficient in ERP systems and highly skilled in Microsoft Office applications, especially MS Excel.
• Strong ability to manage multiple priorities and work collaboratively across functions.

Job Types: Full-time, Permanent

Pay: Php60, Php70,000.00 per month

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What ERP systems have you worked with, and in what capacity?
• Can you walk me through an example where you identified gaps in internal controls or processes and recommended improvements?
• What's your current employment status and availability to start if selected?
• What are your salary expectations for this role?

License/Certification:

• CPA (Required)

Work Location: In person

Description / Requirements

Role: Senior Manager Process Improvement (Service Excellence)

Account: Telco and Media

Location: CLARK

Work Set-up: Onsite

Work Schedule: Flexible

Start Date: ASAP

Salary: 180,000 base pay + 20,650 allowance with sign on bonus

Qualifications:

1. LSS Greenbelt Certified- minimum
2. Experience in managing Telco and Media accounts
3. Process Improvement experience in BPO Setup is required
4. At least 5 years' experience in a Process Improvement capacity
5. Minimum tenure of at least 2 years in last 2 organizations
6. Completed GB projects for KPI Improvement such as CSAT, AHT etc.
7. Must be at least an incumbent Manager or current Sr. Manager
8. Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga

Job Description

Do you get excited about leading process improvement initiatives that deliver measurable outcomes? Do you enjoy coaching others and building organizational process capabilities? Then read on

What the Process Management Team Does:

The Process team creates business value by enabling easy, uniform, and digital processes. This is achieved through:

• Establishing and maintaining global standards and best practices
• Designing and executing end-to-end process improvements
• Building process craftsmanship and core competencies

We are a diverse, collaborative, and high-performing team that is passionate about impact, learning, and having fun at work.

Your Role

Core Responsibility – Executing and Implementing Projects

You will lead and coordinate cross-functional process improvement initiatives that span globally, across domains, and business functions. As a Process Improvement Specialist, you are responsible for:

• Managing project delivery, ensuring timelines, scope, and value delivery
• Coaching team members, especially junior experts, to build capabilities and deliver results
• Engaging stakeholders at all levels, from front-line operations to senior leadership
• Identifying process improvement opportunities, supported by analytics and insights
• Collaborating with subject matter experts

Setting Global Standards & Design

You will actively co-create and institutionalize global process standards. This includes:

• Collaborating with Expert Leads and Process Experts
• Standardizing conventions, definitions, KPIs, metrics, and best practices in:
• Process digitalization
• Operational and performance management
• Process ownership and leadership

Increasing Process Craftsmanship

You will contribute to raising the process maturity and capabilities across the organization by:

• Delivering training sessions through the Process Management Academy in a per request basis
• Providing coaching in LEAN, Six Sigma, and Continuous Improvement
• Supporting business lines and teams to embed continuous improvement into daily operations and performance management

Skills Needed:

We're looking for a results-driven, analytical, and people-oriented professional with a well-rounded skill set. You must demonstrate the following technical, leadership, and interpersonal competencies:

Analytical & Problem-Solving Skills

• Advanced process analysis and mapping skills (e.g., SIPOC, VSM)
• Ability to quickly identify root causes using data-driven tools (e.g., 5 Whys, Fishbone)
• Competent in data interpretation, using Excel, Power BI, or similar tools to support evidence-based decisions
• Strong ability to translate insights into actionable improvements

Project & Change Management Skills

• Strong ability to manage multiple projects simultaneously, with structured planning and milestone tracking
• Experienced in leading cross-functional and cross-country initiatives in matrix organizations
• Skilled in driving change, securing buy-in, and overcoming resistance
• Solid grasp of Lean Six Sigma, process governance, and continuous improvement models

Coaching & Capability Building

• Demonstrated experience in mentoring and developing junior process professionals
• Ability to explain complex process concepts in a simple and structured manner

Collaboration & Communication

• Exceptional written and verbal communication skills
• Ability to engage, influence, and build trust with senior leaders, process owners, and front-line teams
• Strong stakeholder management, especially across diverse cultural and functional settings
• Comfortable in presenting to executives and facilitating working sessions at all levels

Leadership Behaviors

• High degree of initiative, ownership, and self-direction
• Positive "can-do" attitude — always solution-focused
• Tenacious, impact-driven, and able to deliver under pressure
• Confident in constructively challenging the status quo

Background and Working Experience:

• Education: Master's degree in Business Administration, Industrial Engineering, Management, or related fields
• Experience:
• 3–10 years of relevant experience in:
• Process design and improvement (LEAN, Six Sigma, BPM)
• Working with global process frameworks and standards
• Managing cross-functional projects in large organizations
• 1–3 years experience in coaching and capability-building
• Preferred certifications:
• LEAN Six Sigma Green Belt or Black Belt
• Agile or Scrum certifications are a plus

Job Type: Full-time

Benefits:

• Work from home

Work Location: In person

Job Title: Process Improvement Manager

Location: On-Site

Department: Operations / Business Excellence

Reports To: President and CEO

Position Summary:

We are seeking an accomplished Process Improvement Manager to lead operational excellence initiatives within

our BPO organization. This role will focus on identifying process inefficiencies, implementing Lean Six Sigma

solutions, and driving measurable performance improvements across functions. The ideal candidate will have a

proven track record of process transformation in the BPO industry, coupled with strong leadership and analytical

expertise.

Key Responsibilities

● Lead process assessments to identify inefficiencies, risks, and opportunities for improvement across BPO

operations.

● Design, implement, and monitor standard operating procedures (SOPs) to ensure compliance, quality, and

scalability.

● Apply Lean Six Sigma methodologies (DMAIC, Kaizen, Value Stream Mapping) to reduce waste and

improve efficiency.

● Develop and maintain performance metrics and dashboards to measure project outcomes and ROI.

● Partner with Operations, Quality, Finance, and HR to align process improvement initiatives with business

objectives.

● Conduct audits and ensure compliance with client requirements, industry regulations, and internal

standards.

● Facilitate workshops and training programs to embed a culture of continuous improvement across teams.

● Mentor employees on Lean Six Sigma tools and methodologies to build organizational capability.

Qualifications & Requirements

● Bachelor's degree in Business, Industrial Engineering, or a related field.

● Minimum of 5 years of experience in BPO operations or process improvement.

● Lean Six Sigma Black Belt certification (required).

● Strong knowledge of process design, root cause analysis, and change management.

● Proven success in delivering process improvement initiatives with measurable results.

● Excellent analytical, organizational, and project management skills.

● Strong communication and leadership skills with the ability to influence across multiple stakeholders.

Preferred Skills

● Experience with operational excellence programs in call centers, back-office support, or shared services

environments.

● Familiarity with CRM platforms, workflow automation, and reporting tools.

● Ability to manage multiple projects simultaneously in a fast-paced environment.

Job Type: Full-time

Work Location: In person

JOB SUMMARY: Assesses the adequacy and effectiveness of internal controls and identify

gaps. Recommends and documents improvement on processes and controls based on the

assessment.

QUALIFICATIONS

A graduate with a Bachelor's degree in Accountancy.

Must be a Certified Public Accountant (CPA).

Experience with one of the Top External Audit Firms is required.

Experience in internal audit is required.

With very good written and oral communication skills.

With strong analytical and problem-solving abilities.

Must have worked in ERP environment.

High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES

Reviews and assess the adequacy and effectiveness of Company policies, processes, and

procedures.

Identifies gaps, weaknesses, and risks in internal controls and compliance procedures.

Reviews and analyzes processes to ensure compliance and operational efficiency.

Recommends improvements for internal controls, processes, and procedures.

Prepare detailed reports documenting findings, risks, and recommendations.

Collaborates with various Department Heads to address control gaps and implement

improvements.

Monitors adherence to internal policies, procedures, and regulatory requirements.

Performs other duties that may be assigned from time to time.

The Process Improvement Manager for MultiBrand is responsible for integrating the different restaurant systems of the JFC brands. This involves developing, implementing, and continuously improving the Restaurant Operating Systems operating in a multi-brand store. The role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience, and support the overall business objectives of MultiBrand. The role will heavily collaborate with the brand's Restaurant Systems Teams along with other internal and external stakeholders to ensure seamless integration of systems and processes.

PRIMARY RESPONSIBILITIES

Restaurant Operating Systems

• Owns the Restaurant Operating Systems of MultiBrand and ensures operational excellence by addressing consumer and customer feedback, business channel integration, and frictionless store consumer and customer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.
• Ensures seamless integration of restaurant systems to improve processes across store functions.
• Keeps up-to-date with industry trends and evaluates their potential application to store operations.

Above Restaurant Systems Development Management

• Owns the Above Restaurant Systems Development for MultiBrand.
• Ensures store network performance by providing management guidelines and toolkits for Operations Leaders (Area Managers/Operations Directors) covering business pillars: Sales, Profit, FSC, People, and Compliance.
• Drives the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.
• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

• Conducts process gap analysis and recommends system improvements and innovations.
• Reviews products, systems, data, and other elements to assess potential risks and identify mitigation strategies.
• Presents relevant issues for Operations, MultiBrand Workgroup, RS Council, and JFC PH LT approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements (LGU ordinances, bills, Republic Acts) to ensure store compliance.

Stakeholder Management

• Develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.
• Collaborates with cross-functional teams to ensure systems and tools meet business requirements.
• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

POSITION QUALIFICATIONS

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup)

Competencies

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

Jollibee Foods Corporation is the hiring entity for this requisition.

The Process Improvement Manager for Supply Chain will lead continuous improvement initiatives and optimize supply chain performance. This role is ideal for a results-driven Industrial or Management Engineer with a passion for data, process optimization, and people development.

• Standardization & Framework Development:
  
  Develop and implement operational standards and performance targets across warehousing and distribution.
• Process Analysis & Optimization:
  
  Identify inefficiencies, lead continuous improvement projects, and implement innovative logistics solutions.
• Productivity Metrics & Monitoring:
  
  Design and maintain KPIs, dashboards, and reporting tools to track logistics performance.
• People Development:
  
  Coach and mentor team members, manage performance systems, and collaborate on training initiatives.

• A graduate of Bachelor's Degree in Industrial or Management Engineering (MBA is a plus).
• Preferably, a certified industrial engineer.
• Minimum of four (4) years in manufacturing/distribution, with at least two (2) years in an Industrial Engineering role and supervisory experience.
• Must possess proven track record in leading improvement projects.
• Must be analytical, adaptable, results-oriented, culturally aware, and with strong in interpersonal and leadership skills.
• Willing to work on a hybrid setup in Bicutan, Paranaque.

Jollibee Worldwide Pte. Ltd. (JWS - Logistics), the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.