474 Process Documentation jobs in the Philippines

Job Description

Responsible for creating, maintaining, and updating the organization's business processes, including procedures, workflows, and policies, while ensuring accuracy and compliance with internal standards and external regulations.

Job Requirements

•Bachelor's degree of any course

•At least 2 years of work-related experience

•Excellent organizational and analytical skills

•Excellent oral and written communication skills

•Ability to collaborate with various departments to gather information and ensure proper implementation of changes in processes.

•Proficient in MS Office and other software that may be relevant to the role

Job summaryMember of ISO Document committee tasked for the development and maintenance of the Company's Policy, Manual, Procedure, Forms and Related Documents

We are seeking a highly skilled Process Documentation Specialist to develop clear, accurate, and user-focused documentation that captures business processes and workflows. This role collaborates closely with subject matter experts (SMEs) to define and document standard procedures, ensuring alignment with governance standards and business requirements. Your work will help teams operate more efficiently by translating complex processes into accessible, actionable content.

Key Responsibilities:

• Develop structured, user-friendly documentation for end-to-end business processes
• Review, refine, and maintain existing documentation for clarity, accuracy, and relevance
• Collaborate with cross-functional teams and stakeholders to validate process steps, roles, and ownership
• Ensure all documentation adheres to organizational templates and governance frameworks
• Support continuous improvement by identifying gaps or inefficiencies in existing processes

Required Skills:

• Strong communication and stakeholder management skills
• Collaborative mindset with the ability to work across departments and levels
• Storytelling ability to make complex information relatable and easy to understand
• Leadership and ownership of assigned documentation initiatives
• Experience in end-to-end (E2E) process design and documentation
• Familiarity with process improvement or process governance frameworks
• Proficient in documentation tools and project management methodologies
• Proven knowledge of process frameworks (e.g., BPMN, Lean, Six Sigma, etc.)
• Confident communicator who can engage with diverse stakeholders across the organization
• Able to operate independently while managing multiple priorities in a fast-paced environment
• Strong sense of ownership, accountability, and urgency
• Effective at translating technical or complex business information into clear and engaging content.

Job Summary:

The Business Process Documentation Officer is responsible for preparing, controlling, and maintaining organizational documents related to operational policies and procedures. The role ensures that all documents are accurate, updated, consistent, and compliant with company standards. The position also supports process documentation, project management, and performance monitoring to help the IT & Operational Excellence Department drive efficiency, ensure compliance, and promote continuous improvement.

Document Control

• Prepare and maintain the Document Control Policy (templates, numbering, revisions, routing, copy handling, lost document protocols).
• Maintain the master list of Policies and Procedures Manuals.
• Maintain signed copies (original and revised) of policies and procedures.

Process Review & Documentation

• Review existing processes and conduct interviews with process owners to update documentation.
• Provide feedback on inconsistencies and gaps in documented processes and recommend enhancements to improve efficiency and accuracy.
• Prepare process flowcharts and procedure drafts.

Project Documentation & Monitoring

• Prepare and maintain listing of all projects under IT & Operational Excellence.
• Monitor project progress and escalate deviations to management.
• Maintain updated project documentation (plans, reports, minutes)

Performance Reporting

• Prepare and submit accomplishment and status reports.
• Assist in identifying and evaluating KPIs per section.
• Maintain accurate KPI performance records.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Industrial Engineering, Office Administration, or a related field.
• Minimum of 1–2 years of experience in document control, records management, quality systems, or internal auditing functions.
• Very detail-oriented, with strong organizational and analytical skills.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills, with the ability to coordinate effectively with team members and process owners.
• Exposure to ISO standards implementation, Project Mangement, LSS Process Improvement or equivalent activities is an advantage.
• Willing to work at Manggahan, Pasig City.

Job Responsibilities:

• Process Documentation - Define, document, and align new policies and procedures to support department functionalities, ensuring compliance with industry standards and governance frameworks.
• Creating and updating detailed documentation like standard operating procedures.
• Stakeholder Collaboration - Work with different teams and external service providers (e.g., SAP) to align processes and requirements for documentations.
• Work closely with SAP consultants to ensure system configuration aligns with business requirements, ensuring policies and procedures are well-supported by department.
• Risk Management - Assess risks related to policies and procedures, collaborate on risk mitigation strategies, and resolve issues that arise during the migration process.
• Change Management and Training Support - Assist in managing organizational change, developing training materials, and providing user training to ensure smooth adoption of new policies and post-migration processes.

Qualifications:

• Bachelor's degree in Business Administration, Management, Operations, or a related field
• Proficient in creating and managing process documentation.
• Proven experience in a similar role, demonstrating a track record of managing process improvements and documenting changes
• Key Skills: Process Mapping, Organizational Skills, Communication Skills, Decision Making, Change Management
• Amenable to work from 8AM-5PM in Quezon City

Job Summary:

The Business Process Documentation Officer is responsible for preparing, controlling, and maintaining organizational documents related to operational policies and procedures. The role ensures that all documents are accurate, updated, consistent, and compliant with company standards. The position also supports process documentation, project management, and performance monitoring to help the IT & Operational Excellence Department drive efficiency, ensure compliance, and promote continuous improvement.

Document Control

• Prepare and maintain the Document Control Policy (templates, numbering, revisions, routing, copy handling, lost document protocols).
• Maintain the master list of Policies and Procedures Manuals.
• Maintain signed copies (original and revised) of policies and procedures.

Process Review & Documentation

• Review existing processes and conduct interviews with process owners to update documentation.
• Provide feedback on inconsistencies and gaps in documented processes and recommend enhancements to improve efficiency and accuracy.
• Prepare process flowcharts and procedure drafts.

Project Documentation & Monitoring

• Prepare and maintain listing of all projects under IT & Operational Excellence.
• Monitor project progress and escalate deviations to management.
• Maintain updated project documentation (plans, reports, minutes)

Performance Reporting

• Prepare and submit accomplishment and status reports.
• Assist in identifying and evaluating KPIs per section.
• Maintain accurate KPI performance records.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, Industrial Engineering, Office Administration, or a related field.
• Minimum of 1–2 years of experience in document control, records management, quality systems, or internal auditing functions.
• Very detail-oriented, with strong organizational and analytical skills.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills, with the ability to coordinate effectively with team members and process owners.
• Exposure to ISO standards implementation, Project Mangement, LSS Process Improvement or equivalent activities is an advantage.
• Willing to work at Manggahan, Pasig City.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance

Work Location: In person

About the role

Capacita Human Resource Management Consultancy is seeking a talented Business Process Improvement Manager to join our dynamic team in Makati City Metro Manila. This full-time role will be responsible for driving strategic initiatives and optimising business operations to enhance efficiency and profitability.

What you'll be doing

• Analyse current business processes and identify opportunities for improvement
• Design and implement new process solutions to streamline workflows and increase productivity
• Collaborate with cross-functional teams to ensure seamless integration of new processes
• Monitor and evaluate the effectiveness of implemented process changes
• Provide recommendations and implement corrective actions to further optimise processes
• Document and maintain process improvement best practices and knowledge
• Lead and mentor a team of process improvement specialists

What we're looking for

• Extensive experience (8+ years) in business process improvement or operational excellence roles
• Proven track record of successfully leading process improvement initiatives from ideation to implementation
• Proficient in using process improvement methodologies such as Lean, Six Sigma, or Kaizen
• Strong analytical and problem-solving skills with the ability to identify root causes and develop innovative solutions
• Excellent communication and stakeholder management skills to collaborate effectively with cross-functional teams
• Experience in leading and developing high-performing teams
• Bachelor's degree in Business Administration, Engineering, or a related field

What we offer

At Capacita Human Resource Management Consultancy, we are committed to providing our employees with a rewarding and fulfilling work environment. You will have access to comprehensive training and development programs, competitive compensation and benefits, and opportunities for career advancement. We also prioritise work-life balance, offering flexible working arrangements and wellness initiatives to support your overall well-being.

About us

Capacita Human Resource Management Consultancy is a leading provider of strategic human resource management consulting services. With a team of experienced professionals, we partner with organisations to develop and implement innovative HR solutions that drive business success. Our core values of integrity, excellence, and innovation guide us in delivering exceptional service to our clients and creating a positive, collaborative culture for our employees.

If you are passionate about driving business transformation and process improvement, we encourage you to apply for this exciting opportunity. Apply now and join our growing team at Capacita Human Resource Management Consultancy.

We are seeking a results-oriented Business Process Improvement Supervisor to lead initiatives that enhance organizational performance. This role involves supervising a team, driving productivity and quality, and managing projects in organizational review, manpower planning, process improvement, and job design.

Key Responsibilities

• Oversee and mentor team members, ensuring effective workload distribution, productivity, and delivery of high-quality results.
• Lead process and manpower audits to identify inefficiencies, redundancies, and gaps, and recommend actionable improvements.
• Conduct organizational and workflow reviews to drive operational excellence and enhance overall business performance.
• Streamline processes by analyzing current practices, eliminating bottlenecks, and reducing non-value-adding activities.
• Manage job analysis and role redesign initiatives to ensure alignment with business objectives and organizational priorities.
• Evaluate staffing needs, ensuring that only essential positions are created and maintained.
• Support organizational restructuring, job standardization, and outsourcing initiatives where appropriate.
• Conduct organizational assessments, including reviews of manpower, structures, equipment, and work processes.
• Utilize various methodologies (e.g., surveys, process mapping, time-and-motion studies, queuing analysis) to assess and improve workflows.
• Research and apply industry best practices and trends to strengthen organizational programs and strategies.
• Guide performance reviews, goal-setting, and career development planning for team members.
• Ensure adherence to company policies, safety protocols, and data security standards.
• Execute other related projects and initiatives as needed.

• Bachelor's degree in Industrial/Management Engineering, HR Management, or Business Administration (Master's degree a plus).
• Minimum of 4 years' experience in organizational development, workforce planning, or process improvement, with supervisory or project lead background.
• Strong leadership, analytical, and communication skills.

This position will be responsible in inspiring a change culture. He/ She will be initiating and implementing process improvements in order to enhance company efficiency and employee experience.

QUALIFICATIONS:

• Candidates must be a graduate of BS Industrial Engineering and other business related courses.
• Having a Six Sigma Belt certification is an advantage
• Must have an experience in using Six Sigma Methodologies
• With at least 5 years experience in doing process improvements and project management
• Willing to be assigned in Ortigas Center Pasig