1,168 Operations Manager jobs in the Philippines

We are a fast-growing virtual assistant company that supports small-to-medium businesses across the US. We pride ourselves on operational excellence, proactive communication, and high-performance remote teams. Join us in shaping a world-class support ecosystem from the ground up.

We are seeking a detail-oriented Operations Manager to lead and manage a team of 25+ virtual assistants across various client accounts. This role involves deep accountability for timekeeping, payroll coordination, operational compliance, and general team oversight. You will be responsible for upholding rigorous quality control standards using spreadsheets and manual review processes to ensure data accuracy.

• Oversee daily operations of a distributed VA team, serving as the main point of contact for performance, attendance, and task-related concerns.
• Conduct regular 1:1 check-ins with virtual assistants and escalate client or internal issues when needed.
• Scrub multiple spreadsheet trackers weekly for attendance, productivity, overtime (OT), and energy hours using manual validation and formula-based processes.
• Audit and update time logs using Hubstaff exports, conditional formatting rules, and Google Sheet formulas.
• Validate OT claims by cross-referencing submitted forms, Hubstaff hours, and documented deliverables.
• Manage weekly timekeeping cycles, including VA submissions, internal reviews, and payroll reconciliation every Monday–Wednesday.
• Train VAs on compliance with new timesheet submission formats and ensure accountability through spreadsheet-based audits.
• Support onboarding of new hires, including access setup (Discord, Hubstaff, Rippling, etc.) and first-week tracking.
• Enforce communication protocols (e.g., the 5-minute acknowledgment rule) in Discord and email across the team.
• Contribute to internal documentation (SOPs, attendance policies) and recommend improvements to timekeeping workflows.

• 2+ years of experience in operations or project management, preferably in a VA or BPO setting
• Expertise in Google Sheets, including conditional formatting, VLOOKUP, formulas, filtering, and version control
• Experience managing complex multi-tab spreadsheets and attendance validation workflows
• Familiarity with time tracking tools like Hubstaff; ability to reconcile discrepancies from exported data
• Strong organizational and analytical skills with a high level of accuracy and attention to detail
• Excellent English communication skills, both written and verbal
• Comfortable working independently and proactively escalating issues
• Ability to train others on spreadsheet processes and enforce timekeeping protocols

• Experience with platforms such as Rippling, ClickUp, and Discord
• Understanding of remote work best practices and contractor-based compliance
• Familiarity with performance management and incentive tracking based on attendance or productivity

• Independent contractor arrangement
• Weekly timesheet validation required
• Payroll is processed bi-weekly every other Wednesday, with cutoffs on Sundays
• Payouts processed via Rippling

Aquamira Hotel & Resort is looking for an OPERATIONS MANAGER

JOB REQUIREMENTS

• Candidate must possess at least Bachelor's/College Degree in Accountancy, Hospitality/Tourism/Hotel Management or business-related degrees.
• Significant working experience in a managerial role in a hotel or resort setting is required for this position.
• Must be fluent in English communication, both written and verbal.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Working knowledge of MS Office Applications.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Outstanding leadership skills and great attention to detail.
• Excellent customer service skills as well as a business mindset.
• Demonstrable aptitude in decision-making and problem-solving.
• Reliable with an ability to multi-task and work well under pressure.
• Must be willing to be assigned to any of the hotels under our group.

Job Type: Full-time

Work Location: In person

• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
• Manages a group of Quality Analysts.
• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met.
• Provides leadership and management to associates.
• Provides training and development opportunities for supervisory team.
• Coaches and mentors team supervisors.
• Regularly conducts supervisor team meetings.
• Supervises multiple teams for one or more clients.

Key Requirements

• Manages a staff of Team Leaders
• Sets performance standards, reviews performance, and provides feedback
• Understands and anticipates the needs and expectations of internal and external clients and focuses the team's efforts on meeting client's needs
• Establishes and develops relationships with internal and external clients
• Sets and attains challenging goals and looks for ways to raise standards and improve performance
• Works closely with internal and external clients to develop and implement staffing and operational plans
• Participates in the development of short- and long-term goals for the department
• Provides guidance, training, and motivation to develop the team
• Conducts competency-based interviewing when hiring resources
• Leads special projects and performs other duties as assigned
• General Skills (Communication and Soft Skills)
• Excellent oral and written communication skills
• Excellent analytical and problem-solving skills
• Ability to present oneself as positive, polite, and professional
• Technical Skills
• Experience in managing financial account or relevant field
• Regularly formulate and execute internal and external governance
• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes
• Work client on project management of program changes concerning processes, documentation, workflows and system and tools.

Qualifications

• Bachelor's degree Graduate
• Minimum 10 years of progressively responsible and related experience (including supervision of others)
• Willingness to work in rotational shifts
• Exceptional leadership, interpersonal and communication skills
• Ability to work effectively and independently with attention to detail and sensitivity to deadlines
• Ability to excel in a fast-paced and frequently changing business environment.
• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.
• Experience in Loans and Mortgage account is an advantage
• Amenable to work full ONSITE.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity
• Great place to work certified.

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"

• Manages the total distribution team
• Defines and maintains administrative and operational work

procedures and processes

• Oversees the day-to-day operations, and
• Provides back-up support to the Supervisors for Sales and

Logistics

• He/ She helps in creating a strong, positive public image for the organization.
• Defines and maintains administrative and operational work

for the organization's procedures and processes

QUALIFICATIONS:

• A degree holder in Business Management, Economics and other related

courses.

• FMCG industry experience is required.
• Proficient in Excel, Power Point and Word.
• Provides back-up support to the Supervisors for Sales and;
• Proficient in oral and written communication skills
• Above average Numerical and Analytical skills
• Has relevant leadership and supervisory/managerial experience in Logistics
• Must have managerial experience of not less than 2 years;
• Highly motivated, and capable in working under pressure.

Job Description
*About TaskUs: *
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer: *
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an
Operations Manager
do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

As an
Operations Manager
, you will;

• Devise effective plans on how each Teammate and Team Leader could reach their targets;
• Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;
• Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and
• Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected.
• Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an
Operations Manager
?

Requirements

• At least 3 years of working experience in customer experience operations and

management roles

• Skills in leading and managing an operations team
• Good track record of meeting and delivering targets
• Great verbal and written communications skills
• Aptitude for multi-tasking and working in a fast-paced environment
• Ability to take the lead in analyzing situations and data

*How We Partner To Protect You: *
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI: *
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2507_9530

Posted At: Thu Jul :00:00 GMT+000 (Coordinated Universal Time)

*About TaskUs: * TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does an Operations Manager do? Think of yourself as the leader of your department, helping Teammates and Team Leaders reach their fullest potential and meet their KPIs/Targets consistently to make sure that they deliver a Ridiculously Good customer experience to our clients.

Imagine going to work with one thing on your mind: solving operational business issues through innovation. Your tasks center on managing relationships with Teammates and Team Leaders, and developing their daily work-related skills and practices.

As an Operations Manager, you will;

● Devise effective plans on how each Teammate and Team Leader could reach their targets;

● Identify the strengths and weaknesses of Teammates and Team Leaders and guide/develop them accordingly;

● Assign tasks that would capitalize Teammates and Team Leaders' strengths while addressing their weaknesses; and

● Gain the trust and respect of your team members, which includes reaching out, having short chit-chats, and conducting regular one-on-one sessions that make them feel valued and respected.

● Add, improve, or eliminate daily processes and practices to bolster the aforementioned duties and responsibilities.

Do you have what it takes to become an Operations Manager?

Requirements:

● At least 3 years of working experience in customer experience operations and management roles

● Skills in leading and managing an operations team

● Good track record of meeting and delivering targets

● Great verbal and written communications skills

● Aptitude for multi-tasking and working in a fast-paced environment

● Ability to take the lead in analyzing situations and data

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI: * In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL

• Conduct regular performance evaluations, project team meetings, and coaching to maintain productivity and morale.
• Collaborates with all departments to ensure project readiness.
• Oversees preparation, submission, and follow-up of billings, progress payments, and collections to ensure timely revenue generation.
• Identify inefficiencies in operations and implement improvements across the organization.
• Implements process improvements to streamline documentation, workflows, or communication between departments.
• Evaluate and update internal operational protocols regularly.
• Serve as the key person between operations and top management for performance reporting, issue escalation, and strategic planning.

QUALIFICATIONS:

• A bachelor's degree in business administration, operations management, or a related field is a common requirement.
• With 1-3 years experience as Operations Manager (Logistics Industry)
• Excellent communication skills
• Strong Personality
• Well-organized and responsible with an aptitude for problem solving
• Excellent people management and Leadership Skills
• Basic knowledge in computer operations in MS Office, particularly on Word, Excel and PowerPoint.

Job Types: Full-time, Permanent

Pay: Php20, Php25,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Experience:

• Operations Manager: 1 year (Preferred)

Work Location: In person

COMPANY PROFILE: This BPO Company started their operations here in the Philippines last 2007. They are considered as one of the Top choice in all areas of back-office & call center.

Position: Operations Manager (CS/Retail)

Company Industry: BPO Company

Work Location: BGC, Taguig City

Work Schedule: Nightshift/Graveyard (Shifting)

Salary: Negotiable depending on years of working experience

Work Set Up: Work on Site

JOB REQUIREMENT:

Bachelor's Degree holder

With at least 5 years in a managerial role in a BPO Company

With any Certification/Training is an advantage.

Willing to work on site

JOB DESCRIPTION:

• Ensures high levels of client satisfaction.
• routinely meets or exceeds contractual service level agreements.

•creates, implements, and evaluates short-, medium-, and long-term strategies to meet objectives.

•promotes business expansion or more growth

•encourages and promotes innovation and continual improvement to offer considerable value to the business.

•leads from the front, gives regular coaching, skips level meetings and focus group talks, prepares and implements staff engagement programs.

•collaborates with Learning and Development to create and implement succession planning and organized staff development programs.

•follows company policies and procedures and passes internal and external audit audits.

• Manages Senior/Ops Managers and Cross Tower Leads across several locations.

•prepares yearly, quarterly, and monthly income and expense estimates; monitors and manages items on a regular basis to reach financial goals.

RECRUITMENT PROCESS: (ONLINE)

Initial Interview

Final Interview

Job Offer

Look for: Ms. Kendra

Job Type: Full-time

Pay: Php100, Php135,000.00 per month

Work Location: In person