4 Tata Consultancy Services jobs in the Philippines
Managing Consultant, Advisors & Consulting Services, Marketing
Makati, National Capital Region
Mastercard
Posted 7 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
- Design and implement AI-enhanced marketing strategies that align with business goals.
- Use predictive analytics and machine learning models to forecast customer behavior and campaign performance. Leverage AI to create hyper-personalized experiences across digital touchpoints
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors & Consulting Services, Marketing
Overview
- Mastercard Advisors is the leading global professional services firm focused exclusively on payments and provides payments consulting, information, analytics, and customized services to financial institutions and their merchant partners worldwide. Addressing complex challenges in strategy, marketing, risk, and operations, Mastercard Advisors helps clients maximize the value of their payments businesses.
- Advisors, Managed Services is the global business unit responsible for delivering marketing consulting capabilities for Mastercard's customer verticals: financial institutions, governments, retailers and ecommerce
- The Managed Services Business Leader for Southeast Asia defines marketing consulting solutions and leads the delivery and execution of impactful engagements for this rapidly growing division, as well as for the leading accounts in the region. The role also actively supports sales efforts by building a body of quantifiable successes
- Are you a strategic and results driven digital performance marketing expert who uses analytical insights to drive growth and measurable results?
- Are you a team player, collaborative yet confident in your personal expertise?
- Can you identify and learn from digital and integrated marketing best practices?
- Are you familiar with SEA digital eco-systems and innovative martech solutions to propel performance?
Role
Client Impact
- This role is a fusion of technology and creativity, aimed at enhancing customer engagement, driving sales, elevating Mastercard's strategic value, driving client's business growth and performance while improving overall marketing ROI
- Lead and drive innovative vision and disruptive strategic marketing strategic initiatives that transform marketing capabilities through data-driven insights, emerging technologies, and performance optimization
- This role blends traditional marketing expertise with advanced AI-driven capabilities to deliver personalized, data-informed, and scalable marketing strategies. The professional is expected to operate at the intersection of creativity, data, analytics, and technology.
- Responsible for leading and integrating, managing, integrating and optimizing internal and external marketing technology (MarTech) stack to enable insights and data-driven, automated and marketing strategies that drive business impact
- Lead complex client engagements across a range of industries and problem statements
- Build and lead the development of marketing strategies and campaigns for regional and global clients by working with technology and data
- Own senior client relationships from mid-level to C-suite
- Serve as a trusted client business advisor and generate enthusiasm for the Mastercard team and our recommendations
- Leverage artificial intelligence tools and data analytics to develop and optimize marketing strategies and campaigns. Analyze consumer behavior, market trends as well as insights, and large datasets to personalize marketing efforts
- Design and implement AI-enhanced marketing strategies that align with business goals.
- Use predictive analytics and machine learning models to forecast customer behavior and campaign performance. Leverage AI to create hyper-personalized experiences across digital touchpoints
All About You
- BA required; MBA preferred
- Experience at a large issuing bank in Asia Pacific and/or other sophisticated payments markets; retailer experience a plus
- Performance and growth digital marketing experience is required
- Hands-on experience in designing and delivering large scale campaigns acquiring new customers and marketing to existing customers
- Comfortable in a remote managerial situations
- Well versed with martech solutions
- Marketing consultancy experience preferred
- Strong business acumen and entrepreneurial spirit
- Excellent interpersonal, presentation and communications skills
- Strong team player and able to work independently at the same time
- Travel required; approximately 50% (post covid)
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
SAP Academy for Services & Consulting (APAC) - Project Manager Associate - Philippines
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF PROJECT MANAGER**
The Project Manager is responsible for supporting our customers' transformation strategy through the management of cloud, or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.
The Project Manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Master's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
During Academy:
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
As a Project Team Lead on a large strategic project
+ Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
+ Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
+ Ensure project success (budgets, schedule, quality, business value)
+ Ensure proper use of methodology tools procedures
+ Coordinate project resource management with resource managers
As a Project Manager for a small strategic /operational project:
+ Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
+ Responsible for defining, planning, tracking and managing the project, in accordance to methodology
+ Determine required resources for the project
+ Identify required resources, collaborate with sponsor to set direction required to meet project objectives
+ Participate in project initiation/planning activities. Mange execution of projects according to the plan
+ Manage internal/external communication to stakeholders, with input/guidance from Sponsor
+ Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
+ Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
+ Communicate and/or escalate project issues early to account management and delivery management.
+ Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
+ Demonstrate proficiency in tools and procedures o Position SAP delivery methodology - Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Maintain internal project financial and non-financial system
+ Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
+ Demonstrate proficiency in communication
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Create and communicate project processes to increase collaboration between internal and external project team members.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply no
**SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF PROJECT MANAGER**
The Project Manager is responsible for supporting our customers' transformation strategy through the management of cloud, or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.
The Project Manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
As a Project Manager Associate, you will support the project manager on large scale, high risk, strategic projects, and/or lead operational projects or small engagements.
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Master's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
During Academy:
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
As a Project Team Lead on a large strategic project
+ Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
+ Assist project PMO as needed by SAP or Customer PM o Manage sub-project group to supervise/represent a team within large project program
+ Ensure project success (budgets, schedule, quality, business value)
+ Ensure proper use of methodology tools procedures
+ Coordinate project resource management with resource managers
As a Project Manager for a small strategic /operational project:
+ Responsible for managing project through life cycle- applying skills as project team lead and project coordinator
+ Responsible for defining, planning, tracking and managing the project, in accordance to methodology
+ Determine required resources for the project
+ Identify required resources, collaborate with sponsor to set direction required to meet project objectives
+ Participate in project initiation/planning activities. Mange execution of projects according to the plan
+ Manage internal/external communication to stakeholders, with input/guidance from Sponsor
+ Lead project team by communicating what need to happen, and holding team accountable for delivering on objectives
+ Support the identification of risks/issues and develop mitigation options for decision by the sponsor, in order to maintain project momentum
+ Communicate and/or escalate project issues early to account management and delivery management.
+ Balance the trade-off of the triple- constraint (time, cost and scope) to realize the expected business value.
+ Demonstrate proficiency in tools and procedures o Position SAP delivery methodology - Activate, Agile, Best Business Practices and Integrated Tool management correctly with the customer and project team 5
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Maintain internal project financial and non-financial system
+ Adhere to Procurement, HR policies and to commercial processes such as change requests and invoicing
+ Demonstrate proficiency in communication
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Create and communicate project processes to increase collaboration between internal and external project team members.
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply no
**SAPNextGen**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
This advertiser has chosen not to accept applicants from your region.
1
SAP Academy for Services & Consulting (APAC) - Technical Quality Manager (TQM) - Philippines
SAP
Posted 3 days ago
Job Viewed
Job Description
**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT**
As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.
The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution's scope.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
+ Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
+ Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
+ Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
+ Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
+ Working as a core member of a virtual account team and orchestrating cross-account internal governance.
+ Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
+ Engagement governance, executive reporting & presentations,
+ Gain or have previous experience in design, implementation, and change management projects
+ Facilitation, negotiation, and de-escalation skills
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Bachelor's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**ABOUT THE SAP ACADEMY FOR SERVICES & CONSULTING**
The Academy aligns with the SAP Customer Services & Delivery team supporting our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including continuous improvement, quality management, problem solving and knowledge transfer.
The SAP Academy for Services & Consulting is a 12-15mth graduate program to start your career. This program consists of classroom-based learning including rotation opportunities with a predefined focus role within the business.
Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.
**THE ROLE OF TQM IN SAP PREMIUM ENGAGEMENT**
As an integral part of the SAP Customer Services & Delivery strategy, the Premium Engagement (PE) business led by Technical Quality Managers (TQM) is a strategic advisory for primarily the largest SAP customers. It brings SAP's innovations, realizes and accelerates adoption and consumption of SAP Solutions across hybrid and cloud landscapes, and delivers on promises and expected outcomes. Premium Engagement offerings have a critical role to play in driving customer success and the success of the Customer Services & Delivery organization.
The SAP Technical Quality Manager is the key role in the Customer Services Premium Engagement business and works with customers with Premium Engagement contracts, e.g., MaxAttention and ActiveAttention. TQM is responsible for the overall delivery of contracted services and building long-lasting engagements across the entire customer landscape and end-to-end business processes in SAP solution's scope.
We are looking for a team member who is able to demonstrate and/or is keen to learn the following:
+ Strong customer engagement skills to develop into a Trusted Advisor within an large, enterprise client
+ Service delivery understanding and value-management mindset, with focus on project-managing PE services delivery as TQM: resourcing, staffing, scope mgmt, risk and issues mgmt, escalation management.
+ Understanding an overall enterprise architecture across private cloud, SaaS, and on-premise solutions including integration
+ Business acumen and business understanding: ACV (annual contract value) contract renewal, solutioning, procurement, customer retention, managing P&L on contract level
+ Working as a core member of a virtual account team and orchestrating cross-account internal governance.
+ Analysis of customer situation and requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
+ Engagement governance, executive reporting & presentations,
+ Gain or have previous experience in design, implementation, and change management projects
+ Facilitation, negotiation, and de-escalation skills
**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
+ Bachelor's degree, or equivalent tertiary study
+ 0-3 years' work experience with customer facing roles
+ Team player with ability to work independently and take ownership of assigned tasks
+ Good listener with excellent communication skills, empathetic, collaborative
+ Resourceful self-starters with strong interpersonal skills who are eager learners
+ Interested in technology, innovation, and how digital platforms can solve business challenges
+ Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure
**EXPECTATIONS AND TASKS**
+ Learn and understand the Customer Services & Delivery portfolio for the respective solution areas and delivers according to service specifications
+ Conduct job rotations relevant to the intended role with various teams within the business whilst meeting performance requirements
+ Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics and on the job training
+ Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
+ Demonstrate problem solving, time management, and communication skills through a range of activities during training and on the job rotations
+ Build and maintain relationships with internal and external stakeholders
+ Display effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
+ Adapt to knowledge on new technologies in a consistently dynamic and changing environment
+ Be responsible for driving the clean core on BTP, innovation adoption and business transformation at scale for customer
+ Work with partners, customers and internal SAP teams to enforce adoption of Rise with SAP methodology and associated tools like CALM, Signavio, LeanIX, BTP etc. to make the best usage of the investment of end customers
**WHAT YOU GET FROM US**
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen
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Information Technology (IT) Solutions Delivery (AVP)
Pasay City, National Capital Region
HRTX
Posted 5 days ago
Job Viewed
Job Description
IT Solutions Delivery (AVP)
Location: Pasay
Schedule: Monday - Friday, Morning Shift
Salary: Open Budget
Overview:
The AVP, IT Solutions Delivery is responsible for leading the design, development, and implementation of innovative IT solutions that meet the evolving needs of the business. This role ensures that technology solutions are delivered efficiently, on time, and within budget, with a strong focus on enhancing business processes, improving customer experiences, and supporting strategic growth in a fast-paced environment.
Key Responsibilities:
- Solution Lifecycle Management: Oversee the entire lifecycle of IT solution delivery, from requirements gathering and design to development, testing, deployment, and ongoing support, ensuring adherence to best practices and methodologies (e.g., Agile, DevOps).
- Project & Program Management: Lead and manage a portfolio of IT projects and programs, ensuring successful execution, resource optimization, and risk management.
- Business Partnership: Collaborate closely with various business units (e.g., Merchandising, Operations, Marketing, E-commerce) to understand their needs, translate them into technical requirements, and propose effective technology solutions.
- Team Leadership & Coaching: Lead, mentor, and develop a team of solutions architects, developers, business analysts, and project managers, fostering a collaborative and high-performance environment.
- Vendor Management: Work with external vendors and service providers to procure and integrate third-party solutions, ensuring they align with architectural standards and business requirements.
- Quality Assurance & Standards: Establish and enforce quality assurance processes, coding standards, and architectural guidelines to ensure the delivery of robust, scalable, and secure IT solutions.
- Innovation & Continuous Improvement: Stay abreast of industry trends and emerging technologies relevant to retail, recommending and implementing innovative solutions to improve efficiency, customer satisfaction, and competitive advantage.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field.
- Minimum of 10 years of experience in IT solution delivery , with at least 3-5 years in a leadership role within a large enterprise.
- Experience in large-scale application implementatio ns (e.g., ERP, CRM, E-commerce platforms, POS systems).
- Proven track record of successfully delivering complex IT projects and programs using various methodologies.
- Strong understanding of software development lifecycles, enterprise architecture principles, and integration patterns.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication, negotiation, and stakeholder management abilities.
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