Explore numerous IT support staff positions that match your skills. These roles are essential for maintaining and troubleshooting computer systems and networks, providing technical assistance to users, and resolving IT-related issues. Job duties often include installing and configuring 1,949 IT Support Staff jobs in the Philippines
Help Desk
Sodexo Philippines
Posted today
Job Viewed
Job Description
Have atleast 2 years experience in providing techinical support related to computer system
- Willing to work in Paranaque
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)
- Willing to work in Paranaque
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Parañaque City: Reliably commute or planning to relocate before starting work (required)
This advertiser has chosen not to accept applicants from your region.
0
Help Desk Representative
NCR Atleos
Posted 5 days ago
Job Viewed
Job Description
**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
This advertiser has chosen not to accept applicants from your region.
1
Help Desk Coordinator
Makati, National Capital Region
Facilities Managers Inc.
Posted today
Job Viewed
Job Description
Knowledgeable in front desk operations
- with good communication skills
- Customer service oriented
- with pleasing personality
- Can start Asap.
- Willing to be assigned in MakatiSchedule:
- Shift system
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
- with good communication skills
- Customer service oriented
- with pleasing personality
- Can start Asap.
- Willing to be assigned in MakatiSchedule:
- Shift system
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
This advertiser has chosen not to accept applicants from your region.
2
Finance Help Desk Agent
Sapient Ph
Posted 6 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Finance Help Desk Agent
Sapient Global Services
Posted 8 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring process! Earn up to 25k monthly plus more benefits! We are looking for a Credit and Collection Agent in our Metro Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Manage financial transactions and handle inquiries with accuracy and efficiency. < r>• Provide financial advice and guidance based on client needs. < r>• Resolve client concerns and disputes promptly. < r>• Ensure adherence to regulations and data security protocols. < r>• Maintain accurate records of financial transactions and client interactions. < r>• Contribute to the overall success of the financial services department by meeting performance targets. < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Technical Support
Mandaluyong, National Capital Region
Nityo Infotech
Posted 13 days ago
Job Viewed
Job Description
HIRING
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
TECHNICAL SUPPORT br>
Salary: up to 80,000
Location: Mandaluyong
Set up: Hybrid (2 days a week onsite)
Schedule: 8AM - 5PM (M-F)
QUALIFICATIONS:
A minimum of 3-5 years’ proficiency and actual experience in Backup administration, with familiarity with enterprise backup software such as Veritas NetBackup, Azure native, Windows native, or UNIX/Linux backup/archive tools, database and application backups, LAN-free solutions, disk-based, cloud blob-based and SaaS backups < r>Storage administration, with familiarity and understanding of SAN, SAN switches, and NAS technologies, including Dell EMC, HP SAN/NAS products, Brocade SAN switches and technologies such as snapshot, clones, data replication, SAN zoning and host connectivity.
Bachelor Graduate
This advertiser has chosen not to accept applicants from your region.
5
Technical Support
Pasig, Palawan
FUNCTIONSMITH, INC
Posted today
Job Viewed
Job Description
TECHNICAL SUPPORT - INDUSTRIAL
Role
The Technical Support Staff is an integral member of the project team responsible for testing equipment, developing strategies and product maintenance as well as providing customer support. The Technical Support Staff is also responsible in directing, organizing and controlling project activities, works with the Sales Engineers.
Responsibility
- Test products
- Set up Equipment
- Installation & Maintenance
- Troubleshooting process
**Qualifications**:
- Degree or College level in Industrial Engineer.
- With or without experience.
- Knowledgeable in Industrial Products.
- Able to drive motorcycle
- Demonstrated willingness to be flexible and adaptable to changing priorities
FUNCTIONSMITH, INC
779 Acacia St., Octagon Industrial Estate Subd., Brgy. Dela Paz, Pasig City
Tel. 8645-4994 / 8645-2664 loc. 106
Look for Ms. Dane - HR Dept.
Schedule:
- 8 hour shift
Role
The Technical Support Staff is an integral member of the project team responsible for testing equipment, developing strategies and product maintenance as well as providing customer support. The Technical Support Staff is also responsible in directing, organizing and controlling project activities, works with the Sales Engineers.
Responsibility
- Test products
- Set up Equipment
- Installation & Maintenance
- Troubleshooting process
**Qualifications**:
- Degree or College level in Industrial Engineer.
- With or without experience.
- Knowledgeable in Industrial Products.
- Able to drive motorcycle
- Demonstrated willingness to be flexible and adaptable to changing priorities
FUNCTIONSMITH, INC
779 Acacia St., Octagon Industrial Estate Subd., Brgy. Dela Paz, Pasig City
Tel. 8645-4994 / 8645-2664 loc. 106
Look for Ms. Dane - HR Dept.
Schedule:
- 8 hour shift
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support
Techno Group of Companies Inc.,
Posted today
Job Viewed
Job Description
1. Responsible in ensuring proper execution and monitoring of business to Client.
2. Responsible in ensuring customer satisfaction and accommodating and assessing of customer compliant at all times.
3. Generate designs and drawings for fabrication projects.
4. Modification of designs and functions.
5. Actual client visit.
6. Evaluation of item before delivery.
7. Performs troubleshooting and installation on machines.
8. Provide feedback to immediate superior regarding updates on clients.
Qualification Education: College Graduate and/or Technical Graduate (Engineering or Industrial Technology courses)
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Commission pay
Ability to commute/relocate:
- Dasmariñas, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Sales and Marketing: 1 year (preferred)
**Language**:
- English (preferred)
2. Responsible in ensuring customer satisfaction and accommodating and assessing of customer compliant at all times.
3. Generate designs and drawings for fabrication projects.
4. Modification of designs and functions.
5. Actual client visit.
6. Evaluation of item before delivery.
7. Performs troubleshooting and installation on machines.
8. Provide feedback to immediate superior regarding updates on clients.
Qualification Education: College Graduate and/or Technical Graduate (Engineering or Industrial Technology courses)
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- 13th month salary
- Commission pay
Ability to commute/relocate:
- Dasmariñas, Cavite: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
- Sales and Marketing: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Technical Support
Guiguinto, Bulacan
Siegwerk
Posted today
Job Viewed
Job Description
**Location**:Guiguinto, Bulacan, BUL, PH, 3015- Product Development
- Product Management
- Color Matching and Product fit
- Market product intelligence & mapping
- SLOB reduction program
- QC Optimization
- Maintaining Laboratory Equipment
- Technical reporting in timely manner (Technical service report, project brief, activity report, etc)
- Follow HSE, 5S and Quality policy
- Product Management
- Color Matching and Product fit
- Market product intelligence & mapping
- SLOB reduction program
- QC Optimization
- Maintaining Laboratory Equipment
- Technical reporting in timely manner (Technical service report, project brief, activity report, etc)
- Follow HSE, 5S and Quality policy
This advertiser has chosen not to accept applicants from your region.
8
Technical Support
Taguig, National Capital Region
InnovaThink Corporation
Posted today
Job Viewed
Job Description
In-charge of installation, support, maintenance of local servers, and plan for and response to service outages and other problems. Creates backup and recovery policy.
- In-charge of User access rights administration (e.g., creation of LDAP, distribution list, shared folder access).
- Maintains and resolves computer HW/SW related problems through personal action by resolution to a third-party vendor.
- In-charge of the software license management (e.g., Operating System License, word processor, editor)
- In-charge of monitoring the End-of-Life (EOL) of equipment and ensures that replacement is on time.
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
- In-charge of User access rights administration (e.g., creation of LDAP, distribution list, shared folder access).
- Maintains and resolves computer HW/SW related problems through personal action by resolution to a third-party vendor.
- In-charge of the software license management (e.g., Operating System License, word processor, editor)
- In-charge of monitoring the End-of-Life (EOL) of equipment and ensures that replacement is on time.
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- English (preferred)
This advertiser has chosen not to accept applicants from your region.
9