1,437 Technical Support Specialist jobs in the Philippines
TECHNICAL SUPPORT SPECIALIST
Posted 16 days ago
Job Viewed
Job Description
Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.
Key Responsibilities:
-
Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers
-
Provision and deploy WeSuite hosted services, including application configuration and environment setup
-
Support application deployment processes and CI/CD workflows
-
Perform pre-deployment testing and validation of applications to ensure readiness
-
Provide technical troubleshooting and support to both internal teams and clients
-
Assist in managing internal network configurations and systems as needed
-
Document installation, deployment, and support processes for internal use and client reference
Required Skills and Experience:
-
Proficient in SQL (queries, basic administration, troubleshooting)
-
Experience installing software applications in both hosted and on-prem environments
- Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning
-
Familiarity with deployment tools and CI/CD processes
-
Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)
-
Excellent problem-solving skills and ability to troubleshoot in varied technical environments
-
Clear and professional communication skills; experience working in client-facing roles
Preferred but Not Required:
-
Experience with Octopus Deploy is a plus, but not mandatory . A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.
-
Experience with WeSuite applications
-
Familiarity with IT service management tools and ticketing systems
What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.
Why Join Us:
Work with a collaborative and supportive team.
Gain experience working with diverse technical environments.
Contribute to building scalable support processes and knowledge management systems.
Working Conditions:
Work setup preferred: Fully Remote
Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule
About the Company
Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.
We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.
Technical Support Specialist/ IT Helpdesk
Posted 6 days ago
Job Viewed
Job Description
Love solving problems and helping others do the same? You're exactly what our team needs! br>
We are looking for Technical Support Specialists who can help troubleshoot and resolve customer equipment issues with genuine care and concern
REQUIRED SKILLS/ EXPERIENCE:
-Associate’s or Bachelor’s Degree preferred (EE, ECE, CoE, Computer Science, Information Technology).
-Knowledge and understanding of Ethernet network access, configurations, IP based routing concepts, and providing Virtual Private Network details to carriers and data centers.
-Experience working with wireless carriers, managing data lines, provisioning and deactivating accounts.
-Strong understanding of databases and develop schedule reporting for weekly metrics.
-Preferably with past Help Desk Experience (CSR/TSR).
-Basic knowledge and understanding of Electricity and Electronics.
-Good in both verbal and written English communication skills.
-Soft Skills Needed: Customer Service, Quality Focus, Flexibility, Attention to Detail.
-Minimum 2 years experience working with Business Users and Developers to provide processes to issues that further enhance the application and provide the business user with an improved product.
RESPONSIBILITIES:
-Triage customer-created issues and resolve or escalate to equipment vendor as necessary.
-Monitor all equipment uptime and performance, and escalate to the appropriate vendor as necessary.
-Act as liaison between manufacturers and on-site technicians to resolve all equipment issues.
-Communicate via zoom call with customers or field technicians.
-Follow-up with equipment manufacturers, network service providers, and internal support team on outstanding tickets and issues.
-Collaborate with team members through daily stand-up meetings and other communication tools.
Customer Support Specialist Technical Support Representative
Posted 14 days ago
Job Viewed
Job Description
br>For regular employees, we offer an industry-leading benefits package that includes:
Competitive Salary
Opportunity for rapid career growth for Top Performers
HMO with 2 free beneficiaries on Day One
Shift Schedule (Day shift/Mid shift/Night shift)
Pioneer, Non-voice, and Easy Accounts Available
Free Coffee and Biscuits in the office
Retirement/Life Insurance for Qualified Staff
Incentives and Signing Bonuses & other Premium Benefits for you to enjoy.
We are currently hiring for the following accounts
Customer Service
Technical Support
Travel Account
Hotel Reservation Account
Healthcare Account
Financial
Telco Nonvoice
Food Delivery Account
Click Apply Now to start your application
Customer Service
Posted 2 days ago
Job Viewed
Job Description
br>Troubleshooting and resolving customer issues in a timely and effective manner
Maintaining accurate records and documentation of all customer interactions
Identifying opportunities to improve customer satisfaction and implementing strategies to enhance the overall customer experience
Collaborating with cross-functional teams to ensure seamless service delivery
Providing feedback and recommendations to management to drive continuous improvement
What we're looking for
Excellent communication and interpersonal skills, with a strong focus on customer service
Proven experience in a customer-facing role, preferably in the client & sales administration industry
Ability to multitask, priorities, and work effectively in a fast-paced environment
Strong problem-solving and critical thinking skills to address and resolve customer issues
Proficient in using relevant software and technology to support customer service activities
A team player with a positive attitude and a willingness to learn and grow
What we offer
At Peridou Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits and perks of working with us include:
Competitive salary and performance-based incentives
Opportunities for career development and professional growth
Flexible work arrangements and a positive work-life balance
A collaborative and supportive team environment
Customer Service
Posted 13 days ago
Job Viewed
Job Description
In this role you are responsible to carry out duty that ensure efficiency and accuracy in Order to Cash (OtC), Pick to Ship (PtS), Purchase to Pay (PtP), Transportation, Trade compliance and Warehousing related functions in your organization. br>Qualifications / Experience / Skills
2 to 3 years of relevant experience in supply chain / logistics within an industrial environment.
High level of understanding in Import and Export Procedures, Customs tariff classifications, incoterms
Marine Cargo Claims and Insurance
Computer literate with intermediate excel skills
High level of communication and organizational skills.
Exposure to ERP would be desirable.
University degree in Supply Chain / Business Administration or similar academic background.
Customer Service
Posted 17 days ago
Job Viewed
Job Description
Location: Meycauayan, Bulacan, PH
Company: Nestlé Business
Full-time
Bachelor's Degree
1+ year of experience
**POSITION SUMMARY**
Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?
**A DAY IN THE LIFE .**
As a Customer Service Rep, you'll be responsible for resolving incidents on communication channels, such as emails and phone calls. You will also be supporting the upselling and customer retention efforts of the brand. We strive to provide a uniformed experience for our consumers with knowledgeable reps who can problem-solve, actively listen, and appropriately communicate product knowledge, account information, resolutions, alternatives, and policies.
+ Works to resolve consumer issues and questions over specific channels.
+ Manage customer communication on multiple channels, including but not limited to social response platforms, chat, phone calls and emails.
+ Ensures proper triage and/or escalations to Leads, Senior Agents and Managers to ensure timely and efficient resolution for consumers.
+ Upsell and support retention efforts, as available.
+ Identify the source of the customer's issue using appropriate resources and communicate resolve in a clear and concise manner.
+ Comfortable navigating multiple tech systems and platforms. This may include customer support software, CRM systems, knowledge bases, shipping platforms and other tools necessary for providing efficient consumer care.
+ Accurately complete consumer account updates, verify consumer information, and adhere to policy and procedure requirements.
+ Articulate expert level information for product and service features to consumers
+ Stay current with department updates and policies changes by reading, reviewing and active listening on all internal communication platforms.
+ Meet department quality and efficiency expectations to ensure a uniformed customer experience and Brand voice- including adhering to performance metrics, service level agreements, and consumer satisfaction targets.
+ Will manage subset of specialized tickets with a larger team, specialized tickets will require advanced knowledge in area and may include additional investigations, such as shipping/fulfillment, privacy questions and/or advanced product knowledge.
+ Expert level knowledge of policies and procedures
**ARE YOU A FIT?**
+ Bachelor's degree Graduate
+ Highly analytical and self-motivated
+ Has a minimum of **3 years experience in BPO handling calls and emails for UK, Australia and Oceania Market**
+ With working knowledge with MS Office software and phone systems
+ Has a critical degree of accuracy regarding data entry and analysis
+ Proven ability to collaborate with cross-functional teams to deliver solid business results.
+ Willing to adjust shift schedule as demanded by the business
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at
Banking & Finance Support Specialist (Customer Service)
Posted 15 days ago
Job Viewed
Job Description
br>We're looking for dynamic and driven individuals who are eager to make a difference. Whether you thrive in voice or non-voice roles, we want you to join our team and contribute to our shared success.
What’s In It For You? < r>
• Competitive Salary Packages < r>
• Health Maintenance Organization (HMO) starting on your first day < r>
• Performance-based Incentives to reward your hard work < r>
• Allowance & Bonuses < r>
• Opportunities for Career Growth & Advancement < r>
Job Responsibilities:
• Handle customer inquiries, concerns, or complaints with professionalism and efficiency, escalating when necessary for quick resolution. < r>
• Accurately update and maintain customer records and order details in the system. < r>
• Stay up to date on company policies, services, and procedures to provide accurate and helpful information. < r>
• Contribute to a positive and collaborative team environment. < r>
• Provide basic troubleshooting support as needed. < r>
What We’re Looking For: < r>
• High school graduates or equivalent (college undergraduates welcome). < r>
• Prior experience is a plus, but not mandatory—we’re open to training enthusiastic learners!
br>• Able to work on-site (NCR area) and attend on-site interviews. < r>
• Fresh graduates are encouraged to apply! < r>
Job Types: Full-time, Entry-level
Salary: Up to Php 30,000.00 per month
Additional Benefits:
• Flexible Schedule for better work-life balance < r>
• Health & Life Insurance for your peace of mind < r>
• Paid Training to ensure your success < r>
• Paid Time Off (PTO) & Bonuses including the 13th Month Pay < r>
• Regular Pay Raises and opportunities for promotion < r>
• Fun Company Events to celebrate success together! < r>
Work Schedule: 8-hour shifts availability
Ready to Join Us? Apply Now and Become Part of Our Success!
Be The First To Know
About the latest Technical support specialist Jobs in Philippines !
Customer Service Representative
Posted today
Job Viewed
Job Description
br>As a key member of our team, you will be responsible for addressing online inquiries, resolving customer concerns and complaints, and ensuring that our clients have a seamless and positive experience. Your ability to understand customer needs and respond with professionalism will play a critical role in our clinic’s success. < r>
Key Responsibilities:
- Respond to client inquiries via chat, email, and social media about our services, treatments, and promotions
- Assist clients with booking, rescheduling, and providing information about aesthetic treatments and wellness services
- Address customer concerns and complaints, aiming to resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of client interactions and ensure timely follow-ups to enhance customer loyalty
- Collaborate with the team to provide a top-tier customer experience and achieve overall customer satisfaction
Qualifications:
2-3 years of experience in online customer service or digital support, preferably in the beauty or wellness industry
Passionate about helping clients achieve their aesthetic and wellness goals
Strong written and verbal communication skills
Adept at addressing customer concerns, complaints, and providing effective solutions
Ability to manage multiple inquiries simultaneously and provide timely, professional responses
Willingness to work on-site with a shifting schedule, including evenings
Job Type: Full-time
Benefits:
Flexible schedule
Paid training
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Commission pay
Language:
English (Required)
Work Location: In person
Customer Service Representative
Posted today
Job Viewed
Job Description
Account: Online Video Sharing br>Location: Onsite – Taguig < r>Schedule: Shifting (including nights, weekends, holidays)
Job Qualifications:
• Completed at least 2 years in college, with no back subjects < r>• pen to fresh graduates and career shifters < r>• P ior BPO or customer service experience is a plus, but not required < r>• E cellent communication skills in English (must pass B2 level Versant test) < r>• W lling and able to work onsite in Taguig < r>
Job Description:
As a Customer Service Representative for our Online Video Sharing Account, you will be responsible for providing world-class customer support to users of a leading video-sharing platform. You will assist users via chat, email, or phone, helping with account concerns, content issues, policy clarifications, and general inquiries while maintaining a professional and empathetic tone.
Key Responsibilities:
• H ndle inbound customer queries and concerns related to video sharing, account access, and content moderation. < r>• P ovide accurate, timely, and empathetic responses via email, chat, or calls. < r>• G ide users in navigating platform features and resolving technical issues. < r>• E calate unresolved issues to the appropriate team when necessary. < r>• M intain quality standards and meet performance metrics such as CSAT, AHT, and QA. < r>• S ay up to date with platform policies, guidelines, and feature updates.
Customer Service Associate
Posted today
Job Viewed
Job Description
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) br>• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking < r>• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer < r>• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures < r>• Maintain broad knowledge of client products and/or services < r>• Prepare complete and accurate work including appropriately notating accounts as required < r>• Participate in activities designed to improve customer satisfaction and business performance < r>• Offer additional products and/or services < r>• Track, document and retrieve information in call tracking database < r>
Candidate Profile:
• High school diploma with six plus months of customer service experience preferred < r>• Courteous with strong customer service orientation < r>• Strong computer navigation skills and PC Knowledge < r>• Ability to effectively communicate, both written and verbally < r>• Ability to learn including strong problem solving skills < r>• Dependable with proficient attention to detail < r>• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly < r>• Tolerance for repetitive work in a fast-paced, high production work environment < r>• Ability to work as a team member, as well as independently < r>• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner < r>• Able to rotate shifts, as needed < r>• Based on location and/or program, additional experience/skills may be required < r>• Job requirements may vary by country and will not contravene any local laws