651 Technical Support Specialist jobs in the Philippines
Technical Support Specialist
Kyndryl
Posted today
Job Viewed
Job Description
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.
Your Role and Responsibilities Provide Onsite/Remote IT Support
Required Technical and Professional Expertise
Proficiency in spoken & written English is a prerequisite for Technical Support Representatives
Strong customer facing/handling skills with a positive & servant leadership service attitude in all communication(s).
b. Should have troubleshooting skills for resolving printer, scanner, LAN/WLAN related issues.
c. Identification, isolation, and repair of equipment and software affecting computer network services.
d. Exposure on troubleshooting of Mobile handheld devices (Android / iOS) / iPad devices.
Preferred Technical and Professional Experience Diploma in Electronics or CS with mandatory IT certification viz. Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL.
Required Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we'll provide plenty of opportunities to make that happen.
Your Role and Responsibilities Provide Onsite/Remote IT Support
Required Technical and Professional Expertise
Proficiency in spoken & written English is a prerequisite for Technical Support Representatives
Strong customer facing/handling skills with a positive & servant leadership service attitude in all communication(s).
b. Should have troubleshooting skills for resolving printer, scanner, LAN/WLAN related issues.
c. Identification, isolation, and repair of equipment and software affecting computer network services.
d. Exposure on troubleshooting of Mobile handheld devices (Android / iOS) / iPad devices.
Preferred Technical and Professional Experience Diploma in Electronics or CS with mandatory IT certification viz. Microsoft Azure Fundamental /RHCE/ CCNA/ ITIL.
Required Education
Bachelor's Degree
Preferred Education
Bachelor's Degree
Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we're ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
Makati, National Capital Region
Caspio Philippines
Posted today
Job Viewed
Job Description
**Responsibilities**
- Ensure timely response and resolution of customer cases and tickets regarding Bridge according to service standards and best practices.
- Answer questions about standard features and capabilities of our platform and promote new features and extensions as appropriate. Provide advice and solutions to meet customers’ needs.
- Research and troubleshoot routine technical issues and direct customers to additional sources of information (i.e. online tutorials, FAQs, KB, etc.).
- Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow-up.
- Perform UAT during product release and report bugs and feature requests to the product team.
- Document FAQs and develop product and training guides for internal and customer use.
- Share customer feedback, pain points, feature requests, and make recommendations regarding the product and service quality as a customer advocate within the team.
- Contribute to process improvements, resources, and support guidelines to spread knowledge and positively impact customer satisfaction.
**Qualifications**
- BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.
- General understanding of relational databases, including database design and table relationships.
- Basic knowledge of web programming technologies and languages including HTML, CSS, and, JavaScript.
- Knowledge of commonly-used concepts, practices, and procedures within the cloud-computing industry.
- Strong interpersonal skills with the ability to listen and empathize with others, convey confidence and build trust and loyalty.
- Ability to comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
- Self-motivated with the ability to multi-task in a fast-paced and high-volume environment with high attention to detail.
- Ability to self-manage tasks, meet deadlines and adhere to established departmental processes.
Schedule:
- Night shift
- Ensure timely response and resolution of customer cases and tickets regarding Bridge according to service standards and best practices.
- Answer questions about standard features and capabilities of our platform and promote new features and extensions as appropriate. Provide advice and solutions to meet customers’ needs.
- Research and troubleshoot routine technical issues and direct customers to additional sources of information (i.e. online tutorials, FAQs, KB, etc.).
- Escalate issues to the Tier 2 team when necessary with all relevant and required information. Coordinate hand-off with Tier 2 and set customer’s expectations for follow-up.
- Perform UAT during product release and report bugs and feature requests to the product team.
- Document FAQs and develop product and training guides for internal and customer use.
- Share customer feedback, pain points, feature requests, and make recommendations regarding the product and service quality as a customer advocate within the team.
- Contribute to process improvements, resources, and support guidelines to spread knowledge and positively impact customer satisfaction.
**Qualifications**
- BS Degree (or equivalent experience) in Computer Science, Software Engineering, or in a related field.
- General understanding of relational databases, including database design and table relationships.
- Basic knowledge of web programming technologies and languages including HTML, CSS, and, JavaScript.
- Knowledge of commonly-used concepts, practices, and procedures within the cloud-computing industry.
- Strong interpersonal skills with the ability to listen and empathize with others, convey confidence and build trust and loyalty.
- Ability to comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
- Self-motivated with the ability to multi-task in a fast-paced and high-volume environment with high attention to detail.
- Ability to self-manage tasks, meet deadlines and adhere to established departmental processes.
Schedule:
- Night shift
This advertiser has chosen not to accept applicants from your region.
1
IT Technical Support Specialist
General Santos, South Cotabato
Phil-Data Business Systems, Inc.
Posted today
Job Viewed
Job Description
**Desktop Support Engineer** is responsible in repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem in a timely and accurate fashion, and provide end-user assistance where required.
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support and has knowledge in Basic Network Troubleshooting, Hardware/Software support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to work from Monday to Saturday schedule
- Must be willing to work in ROBINSONS PLACE GENSAN, J. CATHOLICO LAGAO GENERAL SANTOS CITY
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 10 hour shift
- 8 hour shift
Application Question(s):
- Are you willing to work in Robinsons Gen San?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to 2nd level or 3rd level in accordance to Service Desk processes. Manage service request, software installation, new computer setups, upgrades, etc.
**Qualifications**:
- Must have at least 1y experience in IT Support and has knowledge in Basic Network Troubleshooting, Hardware/Software support
- Open for Project based employment (1yr renewable contract)
- Flexible in terms of working schedule (morning, mid and night shift)
- Willing to work from Monday to Saturday schedule
- Must be willing to work in ROBINSONS PLACE GENSAN, J. CATHOLICO LAGAO GENERAL SANTOS CITY
**Job Type**: Fixed term
Contract length: 12 months
Schedule:
- 10 hour shift
- 8 hour shift
Application Question(s):
- Are you willing to work in Robinsons Gen San?
**Education**:
- Bachelor's (preferred)
**Experience**:
- IT Support: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist (Non Voice Vpn
Taguig, National Capital Region
iOPEX Technologies
Posted today
Job Viewed
Job Description
**We are currently looking for amazing professionals to join our #iopexhappyatwork team. Earn free shuttle service and more!**
**Requirements**:
- **Good to excellent written and communications skills**:
- **Bachelors Degree Graduate in Information technology or relevant courses**:
- **SHS graduates with 1 year Technical support experience are welcome to apply**:
- Must be willing to work on a night/shifting schedule in BGC, Taguig
**What's in it for you?**
**Our people enjoy some amazing perks, check out a few below**:
- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
**And most importantly, you’ll be part of a growing company with dynamic and engaging team.**
**Interested? Here are ways to reach us**:
- Send a message to ** (Yana)**:
- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
- Are you open to be profiled to a voice or non voice
**Requirements**:
- **Good to excellent written and communications skills**:
- **Bachelors Degree Graduate in Information technology or relevant courses**:
- **SHS graduates with 1 year Technical support experience are welcome to apply**:
- Must be willing to work on a night/shifting schedule in BGC, Taguig
**What's in it for you?**
**Our people enjoy some amazing perks, check out a few below**:
- Competitive salary package
- Exciting employee engagement activities
- Learning sessions every week
- Fast career growth
- Free shuttle service
- Accessible location
- HMO
- OT/Holiday pay
- Leave credits
- Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
**And most importantly, you’ll be part of a growing company with dynamic and engaging team.**
**Interested? Here are ways to reach us**:
- Send a message to ** (Yana)**:
- **Walk in and look for Yana - our office is located in 12th Floor 26th street 5th avenue BGC, Taguig**
**Job Types**: Full-time, Fresh graduate
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- Shift system
Supplemental Pay:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you comfortable on reporting onsite in BGC, Taguig?
- Are you open to relocate near Metro Manila or Taguig? (If you are residing outside of Metro Manila)
- How much is your most recent and expected salary?
- Are you open to be profiled to a voice or non voice
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist - Web and Systems
1229 Makati City, National Capital Region
iScale Solutions
Posted today
Job Viewed
Job Description
This is a remote position.
Responsibilities: • Design, develop, and maintain responsive, user-friendly websites aligned with business requirements. • Integrate websites with CRM systems and other third-party software tools for seamless data flow. • Implement and customize plugins, APIs, and new features as needed. • Monitor website performance and implement optimizations for speed, security, and SEO. • Provide ongoing website troubleshooting, bug fixes, and technical support. • Generate and automate reports from web platforms, databases, and CRM tools. • Ensure websites are mobile-optimized and cross-browser compatible. • Maintain proper documentation of web systems, integrations, and updates. • Collaborate with design, marketing, and operations teams to implement new functionalities. • Stay updated with industry best practices, tools, and technologies to recommend improvements. • Assist in managing website hosting, backups, and security protocols. • Ensure compliance with data privacy, accessibility, and security standards. Requirements Qualification: • Proficiency in Java, HTML, Python, and general coding fundamentals • Basic understanding of backend website structures and CMS systems • Familiarity with CRM setup and process automation (Monday.com, Zoho preferred) • Problem-solving mindset and willingness to learn on the job • Ability to communicate technical information clearly to non-technical users • Up to 2 years of relevant experience (recent graduates welcome) Benefits Benefits: ● Fully remote ● Full Time Employment with competitive salary and benefits ● Medical, dental, and vision insurance coverage
This advertiser has chosen not to accept applicants from your region.
4
Technical Product Support Specialist
Taguig, National Capital Region
Bolton International
Posted today
Job Viewed
Job Description
**Job Highlights**
- Temporary work-from-home/Hybrid
- HMO on Day 1 & Life Insurance
- Company provided equipment plus Internet Allowance
- Pioneer Team - Career growth
**What you will do**:
- Leverage learned knowledge to provide technical analysis, assess needs, uncover errors (user error or platform bugs) and provide solutions.
- Acquire proficiency in the use and configuration of the clients products through customer led training.
- Responsible in handling multiple clients at the same time
- Work alongside the Project Management team to gather requirements, design and implement custom solutions for customers.
- Perform discovery work sessions to determine the solution requirements.
- Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
- Provide customer specific configuration for products, review and validate solution designs produced by other Services team members
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from the product.
**Who you are**:
- Excellent communication, problem solving and management skills.
- Previous experience of working with complex and nuanced products.
- Proficiency in Google Docs, Microsoft Office, social media management tools, and relevant software programs.
- Demonstrates ability to present solutions to clients, manage client expectations, and implement and deliver solutions
- Analytical and organizational skills in a fast-paced environment.
- Has a team player mindset with innovative ideas and strong attention to detail.
**Would be a plus**:
- 4-year college degree or equivalent business experience
- Working knowledge of the following is preferred:
- Project Management Software
- Working HTML, JavaScript (JQuery / Node.js)
- Prior experience in Event Marketing
**Job Types**: Full-time, Permanent
**Salary**: Up to Php50,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
- Temporary work-from-home/Hybrid
- HMO on Day 1 & Life Insurance
- Company provided equipment plus Internet Allowance
- Pioneer Team - Career growth
**What you will do**:
- Leverage learned knowledge to provide technical analysis, assess needs, uncover errors (user error or platform bugs) and provide solutions.
- Acquire proficiency in the use and configuration of the clients products through customer led training.
- Responsible in handling multiple clients at the same time
- Work alongside the Project Management team to gather requirements, design and implement custom solutions for customers.
- Perform discovery work sessions to determine the solution requirements.
- Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
- Provide customer specific configuration for products, review and validate solution designs produced by other Services team members
- Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from the product.
**Who you are**:
- Excellent communication, problem solving and management skills.
- Previous experience of working with complex and nuanced products.
- Proficiency in Google Docs, Microsoft Office, social media management tools, and relevant software programs.
- Demonstrates ability to present solutions to clients, manage client expectations, and implement and deliver solutions
- Analytical and organizational skills in a fast-paced environment.
- Has a team player mindset with innovative ideas and strong attention to detail.
**Would be a plus**:
- 4-year college degree or equivalent business experience
- Working knowledge of the following is preferred:
- Project Management Software
- Working HTML, JavaScript (JQuery / Node.js)
- Prior experience in Event Marketing
**Job Types**: Full-time, Permanent
**Salary**: Up to Php50,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Technical Specialist Iii
National Capital Region, National Capital Region
Ceridian
Posted today
Job Viewed
Job Description
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
- By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
- By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
- By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
**Location**: Work is what you do, not where you go. For this role, we are open to hybrid work and can hire anywhere in Metro Manila
About the opportunity
What you’ll get to do
- Customer resolution of low-level to high-level transactional issues which may or may not be sensitive in nature
- High amount of customer interaction over the phone; ensure that customers understand the resolution and provide on-going education to customers in a complex ever-changing environment
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance
- Contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including enhancing the customer support experience and optimizing internal processes and procedure
What’s in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
- Diploma or Degree holder in any IT related field
- 2-3 years of experience in customer service/business process outsourcing (BPO) industry
- Excellent communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong team player
- Passionate about client facing
- Strong focus on quality
- Autonomous and proactive
What would make you really stand out
- Capacity to work flexible working hours to include Night Shift schedule and day-offs that maybe scheduled on weekdays
- Willingness to work during Philippine holidays
- Ability to thrive in a fast-paced working environment
- Be an effective, active and engaged team member
- Quality interactions; all day/every day
Makes Work Life Better is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
- By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
- By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
- By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
**Location**: Work is what you do, not where you go. For this role, we are open to hybrid work and can hire anywhere in Metro Manila
About the opportunity
What you’ll get to do
- Customer resolution of low-level to high-level transactional issues which may or may not be sensitive in nature
- High amount of customer interaction over the phone; ensure that customers understand the resolution and provide on-going education to customers in a complex ever-changing environment
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance
- Contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including enhancing the customer support experience and optimizing internal processes and procedure
What’s in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
- Diploma or Degree holder in any IT related field
- 2-3 years of experience in customer service/business process outsourcing (BPO) industry
- Excellent communication and interpersonal skills
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong team player
- Passionate about client facing
- Strong focus on quality
- Autonomous and proactive
What would make you really stand out
- Capacity to work flexible working hours to include Night Shift schedule and day-offs that maybe scheduled on weekdays
- Willingness to work during Philippine holidays
- Ability to thrive in a fast-paced working environment
- Be an effective, active and engaged team member
- Quality interactions; all day/every day
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service
Manila, Metropolitan Manila
TDCX Call Center
Posted today
Job Viewed
Job Description
Minimum Qualifications:
**-Must have a 1 year call center experience.**
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.
**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**
**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.
BENEFITS:
HMO on your first day
Free dependent on your 6th month
Life insurance on your first day (Manulife)
25% night differential
15 SL credits (convertible to cash)
15 VL credits (carry-over)
Free hot drinks pantry
Free snacks (cookies) pantry
Attendance & Performance Bonus!
**Salary**: Up to Php34,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
**-Must have a 1 year call center experience.**
- We do not accept working students.
- Amenable to work in rotating shift.
- Temporary WFH until further notice and equipment is provided.
- Amenable to work in Ortigas Pasig once temporary WFH ends.
**-APPLICANTS MUST BE RESIDING IN METRO MANILA OR WILLING TO RELOCATE IN METRO MANILA.**
**-WFH setup is applicable for applicants residing in Metro Manila and some locations in nearby provinces such as Rizal, Cavite and Bulacan.**
- Work on site is also available.
- We are also hiring in our Cebu and Iloilo sites.
BENEFITS:
HMO on your first day
Free dependent on your 6th month
Life insurance on your first day (Manulife)
25% night differential
15 SL credits (convertible to cash)
15 VL credits (carry-over)
Free hot drinks pantry
Free snacks (cookies) pantry
Attendance & Performance Bonus!
**Salary**: Up to Php34,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Night shift
- Rotational shift
Supplemental Pay:
- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
7
Customer Service
Manila, Metropolitan Manila
BPO Career Center
Posted today
Job Viewed
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
- High school diploma with six months of relevant experience preferred. **Only those applicants that have a call center experience will be contacted.**
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed.
**Job Types**: Full-time, Permanent
**Salary**: Up to Php25,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
- Rotational shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative
Cebu, Cebu
Lexie Staffing & Business Consulting
Posted 2 days ago
Job Viewed
Job Description
In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.
br>To qualify, you must be:
• At least Senior High School graduate < r>• At least 6 months BPO experience < r>• Average to good English speaker/communicator < r>• Able to start ASAP < r>
1-DAY VIRTUAL PROCESS! APPLY TODAY!
br>To qualify, you must be:
• At least Senior High School graduate < r>• At least 6 months BPO experience < r>• Average to good English speaker/communicator < r>• Able to start ASAP < r>
1-DAY VIRTUAL PROCESS! APPLY TODAY!
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