1,641 Technical Support Specialist jobs in the Philippines

Trinity Workforce is hiring a Full time Technical Support Specialist role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: ₱14,000 - ₱19,000 per month

Qualifications

· nd year College Undergrad (No back subjects)= No experience needed

· HS/SHS Graduates with 6 months BPO experience

· Average communications skills

· Willing to work onsite

· Amendable to any given schedule

· A team player

· Can work ASAP

· Job Description

· Main contact of customers for 1&1 support

· Improve weekly and monthly performance based on feedback from the team

· supervisor.

· Proactively inform and report to the supervisor for support related issues

· Recommend solutions to customer issues and concerns

· Attend coaching sessions and participate in organizational activities

· Interact with team members and other departments within the company

· To be customer service oriented and to ensure customer satisfaction

· Continuous pro-active effort towards improving customer satisfaction and our

· internal procedures.

Join and enjoy the following benefits:

· Allowances

· Night Differentials

· HMO

· Leave credits

· Easy accounts

· Competitive salary

· Healthy working environment

· Free coffee

· Free water

· Accessible work locations (within cebu city)

· State of the art facilities (gym, karaoke, pantry)

· Career growth

· Amazing opportunities

· Fun activities

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant

Requirements

• Minimum of 6 months BPO experience for SHS graduates / 2 years in college with no back subjects
• Preferably with background in POS troubleshooting; ITHD/Service Desk/Tech Support- BPO experience or graduate of any IT related course
• Must be willing to work onsite in Giga Tower, Quezon City
• Excellent written and verbal communication skills

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals

Join Hostinger and we'll grow fast

Is there a limit to growth? Not at Hostinger. We're constantly reaching new heights. With a team of 900+ professionals, we are behind the success of over 3 million customers in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects.

Our mission: To provide tools that help individuals and small businesses succeed online faster and easier.

Our culture: Guided by 10 company principles.

Our formula for success: Customer obsession, innovative products, and talented teams.

About you

Driving innovation means embracing relentless change, complexity, and a landscape that's anything but predictable. At Hostinger, we don't just adapt: we lead. We turn challenges into opportunities and uncertainty into meaningful progress. This isn't a place for those who seek comfort in routine. It's for those ready to excel in the unexpected.

Before you apply, consider if you:

• Care deeply about your work, finding purpose in making online success possible for anyone.

• Own your growth, continuously learning and improving yourself.

• Approach problems critically, proposing solutions driven by curiosity and creativity.

• Adapt quickly through changes in a fast-paced environment.

• Navigate challenges with resilience and resourcefulness, turning obstacles into opportunities.

• Collaborate with different teams and perspectives effectively to achieve meaningful solutions.

Your day-to-day

Success is a journey. Every customer's path is filled with milestones and challenges, each presenting an opportunity for you to make an impact. Make success not just possible, but seamless.

In this role, you will:

• Provide expert support on Hostinger products, troubleshoot technical challenges via live chat and tickets that exceed customer expectations.

• Simplify technical issues of varying complexity into actionable steps that customers of all expertise levels can follow.

• Contribute to different teams or projects that enhance the customer experience based on evolving customer and organizational needs.

• Enhance the Kodee AI Assistant to deliver smarter, more intuitive support that improves the customer experience.

• Keep updated on Hostinger product updates, services, features, and the latest web hosting technologies to assist customers effectively.

• Proactively identify and implement improvements to your work, team and department.

Key information:

• We provide guidance for Hostinger culture, products, and CS operations.

• This is an opportunity that requires availability for providing services during night hours in your time zone, as well as rotation-based availability, including some weekend days.

• Being 100% remote, you will need a workspace with reliable high-speed internet connection.

Your skills and experience

• Fluent in English (C1 or native), written and spoken.

• Experience in customer support in tech or SaaS environments, ideally through live chat, with a track record of delivering exceptional, customer-focused solutions.

• Exceptional communication skills.

• Understanding of web hosting fundamental concepts (domains, DNS, emails, control panels and website troubleshooting).

What makes you stand out:

• Advanced understanding of web hosting technologies, server management, and performance optimization.

• Proficiency with content management platforms (e.g., WordPress), hosting control panels (e.g., hPanel, cPanel), email services, domain management systems, and customer support platforms.

• Experience contributing to or improving AI-powered systems.

What you get

360 Growth: We provide limitless learning opportunities: 3-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, global conferences, feedback culture, digital libraries and industry-leading subscriptions. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.

Freedom & Responsibility: Enjoy the flexibility to contribute from home. Weekly rotating timelines (morning, day, and night) make it easier to balance studies or other personal priorities. You can also use a home office budget to create a comfortable and effective setup.

Wellness Simplified: Your health comes first with company-provided sick days and recharge leave. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.

Work Hard, Party Hard: Recognize hard work with company events like Workations, Town Hall, Meet the Client initiatives and team-building experiences. Celebrate life's big moments with milestone gifts for weddings, new parenthood, and graduations.

Get ready to take your personal and professional growth to new heights Join Hostinger today and be part of our journey 

Three. Two. Onboard

Responsibilities:

• Provide technical support for EV charging stations, including diagnosing and resolving issues.
• Escalate complex cases to manufacturers or higher-level support when required.
• Interact with customers and field technicians using communication tools such as Five9 SoftPhone.
• Track system uptime and performance, promptly raising concerns to relevant parties.
• Collaborate with manufacturers, service providers, and internal teams to ensure ticket closure.
• Adhere to service level agreements (SLAs) for response and resolution times, especially in critical cases.
• Participate in team huddles and contribute to a collaborative work environment.
• Consistently meet individual and team performance benchmarks.
• Support cross-functional initiatives that drive faster issue resolution.
• Handle additional tasks and responsibilities as assigned by leadership.

Qualifications:

• Associate's, Bachelor's, Vocational Diploma, or equivalent technical certifications.
• Foundational knowledge of electrical systems (voltage, current, power).
• Experience working with wireless carrier accounts, troubleshooting, and device provisioning.
• Familiarity with LAN/WAN networks, TCP/IP, VPNs, and OSI model troubleshooting.
• Strong communication skills (both written and verbal) in English.
• Willingness to work flexible shifts in a hybrid work setup.

BENEFITS:

• Monthly internet allowance
• Performance incentives
• The coolest workplace ever (snacks, foosball, ping-pong, beer-o-clock, and more)
• Game nights
• Internal learning and training programs
• Regular team-building activities (virtual and in-person)
• HMO coverage for you and your dependent

PLEASE ANSWER ALL THE PRE-SET QUESTIONS SO WE CAN EASILY PROCEED TO YOUR ENDORSEMENT.

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Pay raise
• Work from home

Application Question(s):

• Do you have a basic understanding of electrical concepts (voltage, current, and power)?
• Do you have experience managing wireless carriers, including troubleshooting and provisioning/deactivation?
• Have you worked with LAN and WAN networks, TCP communication, VPNs, and OSI layer troubleshooting?
• What is your expected salary? Salary Range is 20, ,000?

Education:

• Bachelor's (Required)

Experience:

• IP networking: 1 year (Required)

Work Location: In person

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Role

As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will involve resolving intricate technical issues, providing comprehensive troubleshooting assistance, and collaborating closely with cross-functional teams to deliver prompt solutions.

What you'll do

• Provide advanced technical support to customers via email, phone, or chat channels.
• Troubleshoot and resolve escalated technical issues related to our software products.
• Analyze and diagnose complex software problems, identifying root causes and implementing effective solutions.
• Collaborate with Tier 1 support team members to escalate and prioritize issues as needed.
• Document support interactions, solutions, and troubleshooting steps in our CRM system.
• Communicate effectively with customers to ensure a positive support experience and customer satisfaction.
• Work closely with the product development and quality assurance teams to report bugs and provide feedback for product improvement.
• Stay up-to-date on product features, enhancements, and industry trends to provide accurate and relevant support.

What You Bring

• Bachelor's degree in Computer Science or related field.
• Minimum of 1-2 years of experience as Tier 2 or L2 Technical Support for software or applications.
• Excellent problem-solving and analytical abilities.
• Ability to work independently and collaboratively.
• Strong communication and interpersonal skills.
• Willingness and ability to work on night shift following US business hours.

Technical Support Specialist

Responsibilities:

• Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows.
• Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders, Invoice Corrections, Return Goods Authorization / Direction, Updating Contact Information in the system, Coordination with sales on any discrepancy on their return request
• Tracking, correction, and processing of missing, misread or incomplete purchase orders
• Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit
• Maintaining productivity within acceptable transaction volume levels
• Accuracy in Interaction Handling
• Attends training, workshop, seminar, and focus group discussions of the team
• Work within defined Manila Copeland operational and employee goals by contributing to other projects, if needed.
• Provide RMA and advance RMA reports every month or as needed
• Sending daily reports of booked priority orders in month-end week.

Requirements:

• Graduate of any 4-year business or behavioral discipline course
• Preferred with experience gained from interactive customer service and related functions.
• Fresh graduate is acceptable.
• Background in offshore service operations is an advantage
• Computer application skills such as MS Office Applications, Mainframe and other Business Systems and Tools
• Excellent written and spoken communication skills in English.
• Willing to work on shifting operations which may include weekends with scheduled days off, to support the assigned business and customers.
• Must be able to effectively and independently function while maintaining a positive energy level in an environment of constantly shifting demands.

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Work from home

Work Location: In person

NPJN ICT Services is hiring a Full time Technical Support Specialist role in Montalban, Calabarzon. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role

About Brainbox

Brainbox is different from every other BPO. It's not just the amazing culture, strong brand, loyal customers, and talented staff - it is deeper than that. The Brainbox core value of 'Always Be Kind' is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.

We are seeking a skilled and customer-focused Technical Support Specialist to provide exceptional service to our Australian clients. This role involves resolving technical issues, guiding users through troubleshooting steps, and ensuring a seamless customer experience in a Software-as-a-Service (SaaS) environment. A basic understanding of software development concepts will be an advantage, enabling you to collaborate effectively with developers and escalate issues with clear technical insight.

Key Responsibilities

• Provide timely and professional technical support to Australian clients via email, chat, and phone.
• Troubleshoot software, account, and configuration issues in a SaaS environment.
• Diagnose problems by gathering relevant technical details, replicating issues, and suggesting solutions.
• Collaborate with the software development team to escalate and resolve complex issues.
• Assist clients in understanding and using product features effectively.
• Maintain accurate records of support cases, resolutions, and follow-ups in the helpdesk system.
• Contribute to the creation and updating of user guides, FAQs, and troubleshooting documentation.

Qualifications

• Proven experience in a technical support or helpdesk role, preferably in a SaaS environment.
• Good understanding of web technologies, APIs, and cloud-based applications.
• Basic knowledge of software development principles (e.g., HTML, CSS, JavaScript, or database concepts) is an advantage.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication skills in English, both written and verbal, with the ability to explain technical information clearly to non-technical users.

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.

This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Hiring for Technical Support Representative in Davao

Salary: Up to 42K Package

Work Setup: Onsite

Qualifications:

• at least 1 year Technical BPO experience

• IT graduate for applicants with no exp

-Intermediate to advance troubleshooting experience (Computer systems & software)

• Basic understanding in programming languages

-Amenable to work onsite