9,016 Technical Support Specialist jobs in the Philippines

Problem Diagnosis

• Fields calls from clients who are experiencing technical issues with the software availed from the Company

• Obtains accurate and complete information to fully understand a client's technical issue

• Guides client in conducting diagnostics to identify the cause of the problem or concern

• Performs offsite and onsite troubleshooting to help clients resolve software-related issues

• Analyzes reported issues pertaining hardware and software for networks, email, computer systems, etc.

• Logs and maintains records of clients' concerns and analyzes such records to identify and report trends or problems

Client Relationship Management

• Generates periodic reports

IT Systems Management

• Tests hardware or software and provides timely feedback to the vendor in the event of glitches

• Installs, configures, and updates the Company's computer systems

• Fixes and maintains all devices used by the Company in its daily operations

• Maintains historical records by documenting hardware and software changes and revisions

Education

Graduate of Bachelor's degree in Computer Science, Computer Engineering, or Information Technology

STRONG PREFENCE IN ACCOUNTING INFORMATION TECHNOLOGY GRADUATES

Work Experience

No experience required, but a 6-month experience will be a definite advantage

Knowledge and Skill Requirements

·    Working knowledge of programming languages, frameworks and methods

·    Problem-Solving and Decision-Making Skills

·    Customer Service Skills

·    Communication Skills

o  Technical Writing

o  Ability to translate technical terms into layman terms

·    Data Analytics

Personal Attributes

·    Highly analytical and logical

·    Team player

·    Self-motivated

·    Self-confident and assertive

·    Adaptable to diverse situations

·    Has a keen eye for details

Position Summary:

The candidate will have excellent communication skills and a track record for providing great customer service and troubleshooting methods. There is a unique opportunity to work in challenging IT environments enabling both your problem solving and leadership skills. The client-facing nature of this role requires that oral and written communication skills are of utmost important, as is the ability to get hands-on when required.

About MA Financial Group:

MA Financial Group is a global alternative asset manager specialising in private credit, real estate and hospitality. We lend to property, corporate and specialty finance sectors and provide corporate advice.

We invest and manage $9.9 billion on behalf of our clients, have $28 billion in managed loans and have advised on over 120 billion in advisory and equity capital market transactions (as at September 2024).

We have a team of more than 800 working in Australia, Hong Kong, China, Singapore, Philippines and the United States.

MA Financial is a place of opportunity and unlimited potential. It's a place that empowers you to think, collaborate, and help create something truly valuable.

Key Responsibilities

• Respond to broker queries and help requests, gathering information related to incidents or issues to determine the root cause of the problem and devise solutions to resolve the user's issue.
• Manage the flow of incoming support requests and escalate issues to Internal Developers as required along with details related to the problem, records of unsuccessful solutions, and any data gathered related to the user's problem.
• Where possible, directly resolve the brokers technical issues either by remotely accessing the brokers computer to examine their settings and system and taking steps to resolve the issue.
• Maintain detailed records of brokers issues to diagnose and repair problems.
• Conduct periodic system tests when required.
• Assist with troubleshooting activities and ensure that software updates do not cause unforeseen problems elsewhere within the system or result in excessive downtime.
• Maintaining a library of knowledge base articles for any known issues or system functionalities

Qualifications:

• Genuine "customer first" approach and comfortable dealing with customers
• Demonstrated experience working in comparable service desk position
• Strong communication and interpersonal skills
• Good time management, strong analytical and problem-solving skills
• Ability to think on their feet
• Comfortable working as a team
• Able to work effectively and efficiently towards goals in a complex/diverse environment with multiple and changing demands
• Previous experience in similar industry is highly desirable
• Tertiary qualifications in Banking & Finance is highly desirable

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PREVIOUS WORK EXPERIENCE SUPPORTING SAAS OR ECOMMERCE PLATFORMS***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey's diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey's services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals, and generate beautiful photo and video UGC.

About the Position:

This job will be essentially built "by you", and by the content, you'll bring to it. However, here is a wide description of the responsibilities this role entails:

• Providing high-quality and timely technical assistance for our customers worldwide.

• Assist customers with support cases through email, phone, and live chat.

• Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.

• Analyze merchants' behavior, content suitability, and relevance to determine their effect on user satisfaction.

• Quickly identify issues and provide solutions.

• Develop and maintain positive customer relations and satisfaction.

• Influence the way we support our merchants and improve it to make sure their

experience is the best possible.

Requirements:

• Excellent English communication skills: verbal, written, and reading is a
MUST

• Over 2 years of experience in technical support in a SaaS company is a
MUST

• High level of customer service

• Great interpersonal and accommodation skills

• Experience with the Shopify environment is an
ADVANTAGE

• Experience with HTML and CSS is an
ADVANTAGE

Work Schedule:

• This is a full-time job in a permanent work-from-home setup. The team is covering 24/7 support – 5 days a week, 8 hours per shift.

Company Description

Metacom Solutions is an information technology and services company based out of the Philippines. We offer an above industry standards compensation package, medical and life insurance benefits, and training for personal and professional development. Additional benefits include paid vacation and sick leave, comfortable office spaces with sleeping quarters, performance incentives, and company-sponsored team events. For more details about Metacom Solutions, please visit our website.

Role Description

This is a full-time on-site role for a Technical Support Specialist located in Clark Freeport and Special Economic Zone. The Technical Support Specialist will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. The role involves analyzing technical problems, offering solutions, and supporting customer inquiries through various communication channels.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills for solving technical problems
• Customer Support and Customer Satisfaction skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Experience in the IT industry is a plus
• Bachelor's degree in Information Technology, Computer Science, or a related field

Company Description

TELUS is a purpose-driven company that innovates to make lives safer and easier, and passionately supports customers and communities to thrive in our digital world. We provide a workplace where you can be your best self, with your opinions valued and career potential ignited. TELUS fosters a culture that goes beyond expectations, strengthening communities and protecting the planet. Join our innovative, digitally-enabled workforce that tackles complex real-world problems. Explore career opportunities at

Role Description

This is a full-time on-site role located in Taguig for a Technical Support Specialist. The role involves providing technical support and troubleshooting services to ensure customer satisfaction. Responsibilities include analyzing and diagnosing issues, resolving technical problems, and delivering exceptional customer support.

Qualifications

• Proficiency in Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Ability to provide excellent Customer Support and ensure Customer Satisfaction
• Excellent communication and interpersonal skills
• Ability to work effectively as part of a team in an on-site environment
• Experience in technical support or related fields is a must

TECHNICAL SUPPORT SPECIALIST (HYBRID)

RESPONSIBILITIES:

• Respond to customer inquiries regarding EV chargers, escalating issues to manufacturers when necessary
• Communicate clearly and efficiently with customers and technicians using Five9 SoftPhone
• Monitor charger performance and uptime, ensuring timely escalation of technical issues
• Collaborate with manufacturers, service providers, and internal teams to resolve support tickets
• Adhere to service level agreements for response and resolution times, particularly during critical incidents
• Participate in daily team meetings and maintain consistent communication across platforms
• Uphold high standards in performance evaluations and productivity metrics
• Work cross-functionally with departments and partners to troubleshoot and resolve technical challenges
• Take initiative in handling additional tasks to support seamless operations

QUALIFICATIONS:

• Educational background in a degree program, vocational course, or relevant certifications.
• Basic understanding of electrical concepts (voltage, current, power).
• Experience in network troubleshooting and working with wireless carriers (LAN/WAN, TCP/IP, VPN, OSI model).
• Strong English communication skills.
• Willingness to work flexible and hybrid schedules.

Benefits:

• Monthly internet allowance.
• Performance-based incentives.
• Fun and engaging workplace (snacks, games, beer-o-clock, etc.).
• Game nights and team-building activities.
• Access to internal training programs.
• HMO coverage for you and your dependent.

Company: IT

Work Set-up: Hybrid

Job Type: Full-time

Pay: Php20, Php25,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flextime
• Health insurance
• Promotion to permanent employee
• Work from home

Application Question(s):

• Do have Basic understanding of electrical concepts, including voltage, current, and power?
• Do you have Experience managing wireless carriers, troubleshooting and provisioning/deactivation?
• Do you have Experience with LAN and WAN networks, TCP communication, VPN, and OSI layer troubleshooting?
• Are you excellent verbal and written communication in English?
• This role offers 20,000-25,000 basic pay + other benefits. How much is your asking salary?

Education:

• Senior High School (Preferred)

Experience:

• Technical Support: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Position Summary

Delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers. Actively maintains technical and procedure knowledge. Delivers end customers and employees training as required. Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in SOP's.

Major Duties And Responsibilities

• Responsible for the direct support of customers by providing expert technical solutions for both assay and instrument related issues using telecommunication, chat or other emerging technologies.
• Consistently displays the ability to lead troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence, and the like.
• Recognizes the clinical significance of the tests performed in the laboratory.
• Displays a sense of urgency to resolve customer issues.
• Communicates with empathy and respect to customers, peers and business partners
• Identifies root cause to issues reported by customers and provides appropriate solutions
• Works both independently and collaboratively with the Technical Solutions Centers and local Affiliate team locally and globally to achieve goals.
• Understands and complies with all current cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to comply with various regulatory agencies.
• Actively maintains technical and procedure knowledge.
• May deliver end customers and Technical Solution Center training as required.
• Supports Continuous Quality Improvement as well as customer satisfaction goals through modelling of appropriate ethical behaviour in the work environment conducive to attaining goals and documenting properly the call activities
• Clearly explain and present technical information within and outside of the organization.
• Overtime required occasionally
• Participates in local activities / User meeting / Field visits / projects
• Maintains Hotline Laboratory systems

Minimum Education Or Equivalent Experience Required/Preferred

• Professional degree: Degree or certification in Medical Technology, Medical Laboratory Science, Degree in Biomedical or Engineering with IVD experience preferably

Minimum Years Of Related Knowledge, Skills And Abilities Required/Preferred

• Minimum 3 years in a healthcare setting with experience in a Clinical Laboratory preferred
• Customer focused with excellent communication skills (written and verbal)
• Flexible schedule including weekends and holidays.
• Language: English
• Analysis and interpretation
• Build effective relationships
• Communication and presentation skills
• Independence
• Teamwork
• Complex problem solving
• Results and Performance Driven
• Sense of Urgency
• Technical and professional knowledge of systems and solutions
• Coaching
• Computer/MS Office competency

Other

Office Location: Mandaluyong

Setup: Full Onsite

Shift: Day shift

Base Pay: Php 32,000 - Php 36,000

Monthly Allowance: Php 14,800

Year-End Bonus: Php 11,000

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.

Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.

Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

Who We Are:
Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA's Best Places to Work in 2020, 2021 and 2022)

With Convoso, the future is bright as we continue to evolve our technology.

The company's foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.

Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso's U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH,TX, UT.

The Job:
At Convoso, we're constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That's where you come in.

We are looking for … a Technical Support Specialist who is responsible for providing in-depth, advanced and detailed troubleshooting with our vendors to ensure our software is up and running.

Stepping into this very challenging role will mean stepping into a dynamic environment. There'll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

What You'll Be Doing:

• Manages escalated tickets from Support teams and provides direct L2 technical support to clients.
• Ensures proper steps are taken (diagnosis, testing, and troubleshooting) to bring any cases or escalations to a resolution in a timely manner. and was done at all levels
• Handles Virtual IPs and User Acceptance tickets
• Documents issues and monitors issues throughout solution and closure using the tracking tool.
• Monitors Level 1 troubleshooting steps, proper ticket etiquette, and proper escalation path.
• Provide support assistance, coaching, and mentoring to Level 1
• Seeks updates/developments on escalated tickets and relays it to the affected clients
• Collaborates with development and technical teams to define solutions and requirements.
• Provides after-hours and/or weekend on-call support as needed
• Other duties as assigned

Who You Are:

• Candidate must possess at least Bachelor's/College Degree in Information Technology or equivalent experience.
• 2+ years of relevant experience in email, voice and chat helpdesk/customer support.
• 2+ years of hardware and software troubleshooting.
• 2+ years of SaaS troubleshooting experience in a level 2 capacity (console debugging, data analysis, root cause analysis, etc.)
• Excellent knowledge in MS Excel and Google Sheets
• Hands-on experience in operating in tools/software such as
• Ticketing Tool - Zendesk

Work Perks Worth The Hype:

• Competitive compensation package
• HMO Coverage for Employee plus one dependent (After Regularization)
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• Leadership Development Program
• Company Outings
• On and offsite team building events
• Paid training for departments
• And a team of highly experienced and kind colleagues

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash
• Free Parking

WHR Global Consulting is hiring a Full time Technical Support Specialist role in Taguig, NCR. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Expected salary: ₱33,000 - ₱40,000 per month