309 IT Support Analyst jobs in the Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Primary Responsibilities:**
+ Provides technical support to the enterprise, third-party vendors, patients, and clients through various support channels: email, chat, self-service, inbound/outbound calls
+ Empathize with end-user needs and provide technology guidance
+ Provides reliable and consistent service to end-users
+ Act as an advocate for end-users by anticipating, identifying, and addressing their concerns
+ Uses existing procedures and facts to solve routine problems or conduct routine analyses
+ Performs incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution
+ Data center construction, operations, and maintenance by properly documenting troubleshooting performed, resolution provided, and all pertinent information necessary to improve the service are recorded in a timely manner
+ Understand technology functionalities, standard operating procedures, common issues, and solutions
+ Maintain up-to-date knowledge about deployed technology trends and how they affect the business
+ Practice process gap analysis and recommend continuous service improvements
+ Promotes healthy working environment by exercising healthy working relationship with peers, leaders, counterparts
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Undergraduate degree or equivalent experience
+ 2+ years of experience as IT Service Desk analyst
+ Knowledgeable in ticketing tools like ServiceNow
+ Knowledgeable in remote tool applications, O365 applications, and telephony system
+ In-depth knowledge and hands-on experience supporting various applications and/or IT Service Desk tools and systems
+ Has basic knowledge of theories, practices and procedures in a function or skill
+ Proven solid interpersonal, and communication skills with the ability to cross between technical and non-technical audiences
+ Can report onsite
**Preferred Qualification:**
+ Healthcare background
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

**Overview**

Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We're looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers' biggest challenges.

**What will you be doing?**

The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions. Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.

Your responsibilities will include:

- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies - including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software
- Learning about our technology - including release updates and new products - through on-the-job training and education

**OK, **I'm** interestedi**s** this the job for **me**?**

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

As a Technical Support Analyst, you're the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.

Other qualities that you'll need to be a fit for this role include:

- BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
- 1 to 5 years of technical software support or help desk experience (preferred)
- Excellent written and verbal communication skills
- Ability to work independently and within a highly collaborative team environment
- Commitment to continuous education and drive to stay up-to-date with the latest technologies
- Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)

**About AvePoint**

Check out our careers blog for content on our people, culture, and workplace!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Summary:**
Iron Mountain's Enterprise IT organization is seeking a talented Platform Engineer (Level 3 Support) to join our team. This role involves supporting our digital solutions and global clients, with a focus on delivering world-class operational excellence and customer experience. Our team manages the full lifecycle of customers' physical and digital records, offering predictive insights into their data. We are expanding and developing innovative products using cutting-edge technology in machine learning and cloud services, while also supporting existing digital solutions across various platforms and architectures.
The ideal candidate is a self-driven support engineer who understands the technical and functional landscape and is adept at creating tools to automate monitoring, alerting, and application self-healing. This role aims to improve SLAs, and boost productivity and efficiency within the team. The candidate will design and implement automation tools, assist in root cause analysis, and participate in troubleshooting and application monitoring to enhance our Global Service Delivery team's performance.
**Responsibilities:**
+ Conduct deep analysis of solutions, client requests, and operational procedures to identify opportunities for tooling and automation.
+ Participate in root cause analysis, troubleshooting, and application monitoring to discover automation opportunities.
+ Troubleshoot and analyze system issues, finding permanent or automated solutions.
+ Assist in tuning and scaling the application by joining critical incident calls when necessary.
+ Proactively communicate with engineers and devops teams to resolve issues.
+ Manage application monitor notifications and review systems to proactively address problems, ensuring optimal performance.
+ Participate in on-camera team meetings and contribute actively.
+ Assist with escalated requests or issues to ensure high customer satisfaction and stay involved until resolution.
+ Onboard and configure new clients onto our digital solutions and applications.
+ Document previous "tribal knowledge" and work to eliminate technical debt.
+ Maintain a customer-focused mindset to provide exemplary customer service.
+ Participate in on-call duty rotation.
**Qualifications:**
+ Bachelor's Degree in Engineering or MCA, or equivalent with 3+ years of relevant work experience.
+ Minimum of 3+ years experience creating tools for automation, debugging, and monitoring for enterprise-level applications.
+ Deep understanding of common scripting languages (Python, Bash) to create tools for automation, enablement, and monitoring.
+ Experience in troubleshooting enterprise-level applications.
+ Proficiency in Linux/Unix operating systems.
+ Experience using REST APIs and/or Postman.
+ Ability to write basic SQL and Elasticsearch queries.
+ Experience with HTML, JavaScript.
+ Experience in full-stack troubleshooting.
+ Strong preference for experience with Google Cloud Platform or other cloud platforms.
+ Capability to work in a fast-paced, collaborative environment with minimal supervision.
+ Strong written and verbal communication skills.
+ Ability to thrive in a 100% remote, collaborative, and cross-functional team environment.
Category: Information Technology
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0084416

We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

We're looking for a **Support Analyst** to join our team at MBPS. In this role, you'll be instrumental in providing responsive and effective support to users across GWAM. You'll handle issue resolution, user and application administration, batch job monitoring, help optimize workflows and create process improvements. Your contributions will support business continuity and drive improvements through collaboration and data-informed decision-making.
**Position Responsibilities:**
+ Identify Improvement Opportunities, Analyze current workflows, and procedures to identify inefficiencies or bottlenecks and initiate process improvements and automation.
+ Perform higher level analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
+ Conduct/attend knowledge transfer, shadow training, reverse shadow training, cross training, coaching, quality checking, queue managing and updating team's documents.
+ Generate, monitor, and provide hourly, daily, weekly, and monthly reports to business managers.
+ Perform Ad Hoc tasks and fulfill special projects and process improvements like automation assigned by Onshore and Offshore Leads.
+ Identify issues and apply necessary corrective action or ensure request, incident and change tickets are assigned to the correct resolver group.
+ **_Amenable to work UP Ayala Technohub (Quezon City) or Manulife Center, Mactan Newtown (Cebu)_**
+ **_Amenable to work on a hybrid set-up (3x a week onsite)_**
+ **_Amenable to work in any shift schedule assigned (night shift; but flexible depending on business need)_**
**Required Qualifications:**
+ Education: Bachelor's Degree holders are welcome to apply.
+ Experience: At least one to two years of relevant experience in L1 or L1.5.
+ Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
+ Minimum Skills to Hire/Must Haves:Excellent working knowledge in the following applications and ticketing system tools listed:
**Required Application Specific Knowledge:**
+ ServiceNow
+ Power Apps
+ Power BI / Power Automate
+ JIRA
+ Voyager
+ Confluence
+ Sharepoint
+ MPS
+ Simcorp
+ FINDUR
+ E!LMS
**Preferred Qualifications:**
+ CAWLA
**When you join our team:**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
**Primary Responsibilities:**
+ Understand technological functionalities, standard operating procedures, common issues, and solutions
+ Answer incoming phone calls to the IT Service Center within the specific target time and with an expected First Call Resolution Rate
+ Respond to and diagnose computer and technical application support incidents by effectively utilizing tools for resolution or routing to the next level of support
+ Thoroughly track all interactions with customers in an incident management tracking tool
+ Escalate high priority, high impact issues to appropriate internal support teams
+ Proficiently manage the resolution of technical engagements; balancing customer service, providing support, and issue resolutions
+ Collaborate with management to develop and validate methods, techniques and analytical approaches to deliver services and complete tasks. May provide guidance to lower-level staff
+ Subject Matter Expert
+ Utilize the "quality of service" processes to identify areas of improvemen
+ Manages complex Incidents assigned or transferred to IT Service Center, will be assigned to Senior queues
+ Act as incident coordinator for escalated issues
+ Assists co-workers with problem solving and problem escalation
+ Knowledge Management
+ Handles Knowledge management (authors, updates, create new knowledge articles). Maintain up-to-date knowledge about deployed technology trends and how they affect the business
+ Document supporting notes and utilizing the knowledge base to follow appropriate processes
+ Process Improvement
+ Work on IT Service Desk Communication, roadshows to educate users/team on new/update on the process workflow. Effectively translate complex technical concepts into consumable language to assist users of varied technical abilities
+ Provides guidance and information to others on topics within the area of expertise
+ Act as a mentor/coach of Technical Support Analyst team members
+ Conducts root cause analysis on recurring issues by using pertinent data trends and facts to identify and solve a range of problems within the area of expertise
+ Investigates non-standard requests and problems in collaboration with other support groups
+ Prioritizes and organizes own work to meet deadlines
+ Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
+ Company Adherence
+ Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
+ Meet or exceed operational targets and individual KPI
+ Adhere to a defined work schedule, procedures and performance standards
+ Promotes a healthy working environment by exercising healthy working relationships with peers, leaders, counterparts
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ 3+ years of hands-on experience as a level 2 or SME/Coach in a Service Desk environment supporting Enterprise level users
+ Extensive experience with Operating Systems support including but not limited to Windows Environment, Cloud-based applications, Virtual platforms, Telephony tools, and O365 Applications and tools
+ Experience in a large corporate environment with high volume capacity
+ Experience with Service Ticketing/Tracking Systems (ServiceNow preferred)
+ Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred)
+ Knowledgeable with end-user devices and computer peripherals troubleshooting (input devices like mouse and keyboard, output devices like monitors and projectors, headsets, docking stations, printers, etc.)
+ Knowledgeable in different VDI platforms
+ Owner/Authors Knowledge Management (e.g. Universal Knowledge Suite, ServiceNow, etc.)
+ Can report on site as needed.
**Preferred Qualifications:**
+ Healthcare background
+ Knowledgeable with Healthcare applications/tools
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
_Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved._

Job Description:
This role supports the accounting team in technical troubleshooting and process improvements. A basic accounting foundation is essential. br>
Must Have:
Technical troubleshooting skills
Basic accounting knowledge
Average communication skills

The Production Support Analyst is responsible for monitoring, troubleshooting, and resolving issues in production systems to ensure minimal downtime and optimal performance. This role involves investigating incidents, analyzing root causes, implementing fixes, and coordinating with development and operations teams to maintain service availability.
br>Key Responsibilities:

Monitor production systems and applications for performance and availability issues.

Respond to incidents, troubleshoot problems, and implement timely solutions.

Perform root cause analysis to prevent recurrence of system issues.

Collaborate with development and QA teams to deploy fixes and enhancements.

Maintain documentation of incidents, solutions, and system changes.

Provide user support for production-related inquiries and requests.

Ensure compliance with company policies, security standards, and SLAs.

Qualifications:

Bachelor’s degree in IT, Computer Science, or related field. < r>
Experience in application/system support or a similar role.

Strong troubleshooting, analytical, and problem-solving skills.

Knowledge of SQL, scripting, and system monitoring tools.

Ability to work in shifting schedules, including nights and weekends.