1,698 IT Support Analyst jobs in the Philippines

About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role
The Technical Support Analyst is responsible for resolving a variety of major technical issues, assistance and support to PayJoy's customers, ensuring a positive customer experience, as well as to help test upcoming PayJoy products.

Responsibilities

• Respond to the customer's experience team's technical questions, diagnosing.
• Serve as an escalation point for complex customer issues that customers encounter with products or services.
• Provide technical guidance on how to use a product or service effectively and efficiently.
• Conduct research to identify and implement solutions to complex technical problems.
• Collaboration with Customer Service, Product, Engineering, and Operations teams to ensure seamless support integration and timely resolution of customer issues.
• Test and evaluate new products and services to ensure they are functioning properly and meet customer needs.

Requirements

• Bachelor's in Computer Science or related field.
• 1-2 years of experience in financial technology services, testing mobile or web applications.
• Strong technical knowledge SQL Query, Testing Mobile or Web applications, support tools such as ticketing systems, communication platforms, and knowledge management systems (e.g., JIRA, Slack, Confluence, Zendesk) with basic understanding of API fundamentals; but, should be able to adapt to changing customer needs and technologies, and be willing to learn new skills.
• Analytical and problem-solving skills to analyze complex technical problems and identify effective solutions in a timely manner.
• Excellent communication skills with customers and colleagues, both verbally and in writing.
• Excellent customer service and have the ability to empathize with customers and understand their needs.
• Team player to collaborate effectively with other members of the support team as well as with other departments such as engineering, product management, and sales.

Benefits

• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

About the Role

We are looking for a Technical Support Analyst to join our team for a 3-month project engagement. The ideal candidate will have a strong background in both customer service and technical troubleshooting, with a proven ability to resolve complex issues under pressure.

You'll serve as the first point of contact for technical concerns, supporting internal users through ticket management, troubleshooting, and escalation processes. This role is onsite and night shift, supporting international operations.

Key Responsibilities

• Provide technical assistance via the Helpdesk hotline, resolving software, hardware, and system access issues
• Troubleshoot system errors in AS400, WMS, and proprietary applications; escalate as needed
• Identify user errors vs. system/programming issues and document them in tickets
• Create tickets for hardware failures or system-critical issues and manage JIRA ticket routing
• Monitor operational status of business systems and assist in resolving IT concerns in real-time
• Oversee nightly system operations to ensure business continuity for the next day
• Install and upgrade software applications as required
• Maintain clear records of support tickets and resolutions for future reference

Qualifications

Required:

• Minimum of 2 years of experience in technical support or IT-related customer service
• Excellent spoken and written English communication skills
• Strong multitasking, time management, and organizational abilities
• High attention to detail in a fast-paced, accuracy-driven environment
• Experience with Microsoft Office (Outlook, Excel, Teams, etc.) and Google Suite
• Skilled in ticket management and issue tracking systems (e.g., JIRA)
• Knowledge in diagnosing and resolving hardware, software, and network issues
• Familiarity with iPad iOS, Apple macOS, Windows OS, and IBMi AS400
• Ability to work independently with minimal supervision
• AA/AS degree in MIS or relevant IT certification

Preferred:

• CompTIA A+ or ITF+ certification
• Experience in software installations, upgrades, and system maintenance

Job Type: Fixed term

Contract length: 3 months

Pay: Php28, Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Ability to commute/relocate:

• Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you familiar with iPad iOS, Apple macOS, Windows OS, and IBMi AS400
• How much is your expected salary range?

Education:

• Bachelor's (Preferred)

Experience:

• IT-related customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365
• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed.
• Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as WebEx and Jabber.
  
  Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed
• Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
• Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
• Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
• Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
• Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
• Escalate high priority, high impact issues to the internal support teams
• Adhere to a solidly regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
• Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time

• Anticipates customer needs and proactively identifies solutions

• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Any course - Industrial Engineering/Management, Information Technology, Computer Science, Computer Engineering (preferred)
• Highest Educational Attainment: Graduate of at least 4-year course
• Total years of experience - 2+ years
• Minimum required relevant years of experience: 2+ years
• Skills and level of expertise required for each skill:
• Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective
• Shift timing: 8PM-5AM PHT

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

About the role

Tulay sa Pag-Unlad, Inc. is seeking a talented Technical Support Analyst to join our dynamic IT team. In this full-time role, you will be responsible for providing high-quality technical support and troubleshooting to our employees in head office, branches and regional offices and other areas, ensuring the smooth operation of our systems and applications. The role is based in our Makati City office in Metro Manila.

What you'll be doing

• Receives, respond to and resolve IT technical support requests from employees in a timely and efficient manner
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provides daily support on installed customized applications (E-Banker, ASALMS,

SEDP, BAMS), packaged programs (MS Office, MS Outlook, Open Office, etc.) and

users training.
- Safekeeps important documents, backed-up data and acquired software packages.

Contribute to the continuous improvement of our IT support services

What we're looking for

• Minimum 1 year of experience in a technical support or help desk role but fresh graduate are also welcome to apply.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication and customer service skills to effectively assist users
• Proficient in installing, configuring, and troubleshooting Windows and macOS operating systems
• Familiarity with common office productivity software, such as Microsoft Office and Google Suite
• Knowledge of network protocols, hardware, and security best practices
• Ability to work independently and as part of a team
• Willingness to learn and stay up-to-date with emerging technologies

What we offer

At Tulay sa Pag-Unlad, Inc., we are committed to providing our employees with a supportive and rewarding work environment. We offer comprehensive health and life and accident benefits and opportunities for professional development and career advancement. Our company culture emphasizes work-life balance, collaboration, and continuous learning, making us an attractive choice for ambitious and driven individuals.

If you're excited to join our growing team and contribute to our mission, we encourage you to apply now.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
• Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed
• Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as WebEx and Jabber
• Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed
• Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal
• Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers
• Demonstrate a highly developed sense of integrity and commitment to customer satisfaction
• Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool
• Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems
• Escalate high priority, high impact issues to the internal support teams
• Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.)
• Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time
• Anticipates customer needs and proactively identifies solutions
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of experience in a call center environment or equivalent
• 2+ years of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective
• Extensive experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications
• Experience with Service Ticketing/Tracking Systems (ServiceNow preferred)
• Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred)
• Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.)
• Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.)
• Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others
• Amenable to work in Alabang, Muntinlupa City; or McKinley Hill, Taguig City; or UP-Ayala Techno Hub, Quezon City; or IT Park, Cebu City

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum is a drug-free workplace Optum Global Solutions (Philippines) Inc. All rights reserved.

Job Responsibilities

• Applies functional knowledge and skills to the problem to identify root cause
• Obtain the facts and information needed to collaboratively arrive at the optimal outcome
• Takes responsibility and ownership for decisions, actions and results
• Organizes work tasks based on business priorities
• Completes work on time and keeps the right people informed
• Takes ownership of tasks and actions while being focused on outcomes
• Establish root cause of issues to ensure resolution
• Identify and weigh solution options including evaluating impacts, risks, costs, & time
• Validate resolution
• Applies a systematic approach to confirm, identify, and resolve system issues
• Understands and applies the protocols, procedures, processes, and techniques to prevent the unauthorized access to and protection of systems and data and complies with applicable contractual, regulatory, statutory, and company policies
• Provides support for customer inquiries and issues in a manner that sustains confidence and positive outcome
• Understand technology functionality, standard operating procedures, common issues, and solutions
• Maintain up-to-date knowledge about deployed technologies and how they affect the business
• Empathize with end-user needs and provide technology guidance
• Stay current on technology trends
• Provide phone support during "All Hands on Deck" events such as high volume days and enterprise outages driving volume to our Level 1 help desk
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Job Qualifications

• Undergraduate degree or equivalent experience
• 2+ years of experience the desktop support technology field
• 1+ years working in a high-volume call center environment
• Hands-on experience with ITIL processes and ITSM tools (ServiceNow, Service Manager)
• IT Helpdesk experience, Desktop/Product Support experience
• Preferred qualifications: CompTIA+, Network+, and Security+ Certifications

What we offer

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

Who we are

Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

We're a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 14,000 employees in the Philippines.

Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together.

Work Setup: Remote

Contract: Full time

Equipment provision: Company provided

Schedule: Night Shift

What does a day in the life as a Technical Support Analyst look like?

• Help customers understand the platform and the tools that can help them propel their business forward.
• Act as SME (subject matter expert) for IoT Hardware. You will work directly with end users to address questions or technical issues. (IoT Hardware means "Internet of Things" describes physical objects with sensors, processing ability, software, and other technologies that connect and exchange data with other devices and systems over the Internet or other communications networks)
• Own end to end support process: investigate hardware issues to determine/record root cause, determine solution and apply hardware repair (replacement components and remote support.
• Work cross functionally to explain issues and escalate as needed.
• Train customers on capabilities within the platform/product and best practices.
• Create the best customer experience in the industry

What are the required qualifications for a Technical Support Analyst?

• 3+ years as Frontend Technical / Customer Service (Hardware (IoT) + Connectivity + SAAS Solution)

• IoT Hardware – devices for routing, bridges, sensors, etc. for system activation, security, action specifications, communication, and detection of support-specific goals and actions.

• Support Process: Investigate Issues, Determine/Record root causes, Determine Solutions and Application of Hardware Repair.
• 3+ years Troubleshooting for Hardware, Connectivity and Applications Issues Software Application Support
• Have experience in Linux platform
• Knowledgeable and experience in working with databases on a cloud environment

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview

Company Description

We specialize in AI annotation, data entry, and a wide range of IT services designed to help businesses thrive in the digital age. Our dedicated team is committed to delivering accurate, efficient, and innovative solutions tailored to individual needs. At RF-Tech IT Solutions, we prioritize the success of our clients by providing technology-driven services and world-class support. Join us and be part of a company that values precision, efficiency, and customer satisfaction.

Role Description

This is a full-time remote role for a Technical Support Analyst. The Technical Support Analyst will be responsible for providing technical support, troubleshooting issues, and ensuring customer satisfaction. Day-to-day tasks include resolving technical problems, offering ongoing customer support, and maintaining a high level of client communication.

Qualifications

• Technical Support and Troubleshooting skills
• Customer Support and Customer Satisfaction skills
• Strong Analytical Skills
• Effective written and verbal communication skills
• Ability to work independently and remotely
• Experience in the IT industry is a plus

RESPONSIBILITIES

1. Dealing with international clients to ensure business expansion and growth, make sure the company provides quality customer service, and maintain company image.

2. Lead the implementation process, including system configuration, testing and training to ensure a smooth successful rollout.

3. Provide technical expertise and support to clients during the implementation phase, addressing any issues or concerns that may arise.

4. Train end-users on how to effectively use the POS system.

5. Document and maintain accurate records of implementation progress, issues and resolutions.

QUALIFICATIONS

a. Strong communication skills, both written and verbal, with the ability to effectively interact with clients and internal teams.

b. Good computer skills with strong technical skills.

c. Excellent problem-solving skills and ability to troubleshoot and resolve technical issues.

d. Ability to work independently with minimal supervision.

e. Detail-oriented with a high level of accuracy in documentation and record-keeping.

f. Reliable internet connection and a quiet workspace for remote work.

g. Availability to work during regular business hours, with flexibility to accommodate different time zones if needed.

Compensation Includes:

· Base Salary starts at 20, ,000 PHP

· Subsidy Company stock options.

· Opportunity to work in our other international offices in the future (US, Taiwan, Mexico) 20 days of paid time off per year.

· Hybrid Setup (Until further notice) 60% Home 40% Office

Additional Info:

Next Training Class starts on Monday 10/13/25.

Training is 2 weeks (Paid).

We do have training class every other month.

We look forward to working with you

This position is on a Hybrid setup. You are required to go to the office two days a week (until further notice), 5 days a week with 9 hours a day. Our office is located in Quezon City, Philippines. Open for Metro Manila Applicants Only.

HotSauce Technologies has been a leading provider of point-of-sale (POS) systems for small to medium sized restaurants, bars, and nightclubs in the United States since 1998. We're focused on providing powerful, intuitive, and reliable POS solutions built to meet our customers' new and expanding needs.

Our range of products includes comprehensive table service and ordering software, backend reporting and POS software management, online ordering service, mobile ordering software, kitchen display systems, and many more technologies vital to the function of a modern restaurant or bar. HotSauce Technologies is looking to the future of the POS industry while maintaining the core functionality and identity of our software that has made us successful for the past 20+ years.

People who choose to join our team will have exciting opportunities to contribute to the next generation of POS software and services.