What Jobs are available for Customer Service in Pasay?

Customer Service Representative (Voice) – Healthcare Account

Location: Mall of Asia (Onsite)

Account Type: Healthcare

Salary Package: ₱23,675 per month

• Basic Pay: ₱7,000
• Standard Allowance: 675
• Complexity Allowance: 000

Signing Bonus: ,000 (For September Class – BPO Graduate Joiners Only)

• 1st payout after 30 days
• 2nd payout upon regularization
• 3rd payout after 1 year from date of joining

Qualifications

• Bachelor's degree holder (any course)
• At least 1 year BPO international voice account experience
• Willing to work onsite at Mall of Asia
• Must present Certificates of Employment (COEs) covering 1 year of international account experience
• Must bring a hard copy of CV during endorsement and processing
• Candidates rendering must show a signed resignation letter during Final Interview
• Official Records/Transcripts (TOR or equivalent) required at interview and job offer stages
• Oracle profile creation (ORC) is mandatory once tagged as cleared

What to Bring if Selected for Onsite Processing

• Valid ID
• Hard copy of CV
• TOR or equivalent documents
• At least one COE covering required work experience

Why Join Us?

• Competitive pay and allowances
• ₱2 00 Signing Bonus
• Healthcare account career stability
• Onsite growth opportunities in Mall of Asia

Start your career with us today. Apply now and be part of our September Class

Job Type: Full-time

Pay: Php23,675.00 per month

Benefits:

• Health insurance
• Paid training

Application Question(s):

• Willing to work ASAP?

Work Location: In person

We are seeking a detail-oriented and customer-focused Healthcare BPO Associate to join our growing team. The ideal candidate will support healthcare operations by handling administrative tasks,

Key Responsibilities:

• Client Support: Act as the main point of contact for healthcare clients, including patients, providers, and insurance companies, offering timely and accurate responses to their inquiries.
• Account Management: Assist with billing, claims, and payment-related issues for healthcare accounts. Ensure proper payment application, claims processing, and issue resolution.
• Data Entry and Record Keeping: Accurately document client interactions, ensuring that all inquiries, requests, and resolutions are recorded in the system.
• Issue Resolution: Address client concerns regarding billing discrepancies, claims status, insurance eligibility, and other healthcare-related matters to ensure quick and efficient solutions.
• Team Collaboration: Work closely with internal teams like billing, claims, and provider services to resolve complex account issues and ensure smooth service delivery.
• Compliance and Confidentiality: Adhere to HIPAA and other healthcare industry regulations, ensuring that patient and provider information is handled confidentially and in compliance with company policies.
• Reporting and Documentation: Assist in generating reports on account status, customer feedback, and issue resolution, as required.
• Ongoing Learning: Keep up to date with healthcare industry changes, internal procedures, and regulations. Participate in training to improve your knowledge and skills.

Requirements:

• Must have at least 1 year healthcare BPO experience
• Strong communication and interpersonal skills
• Basic computer proficiency and experience with CRM or EMR systems
• Ability to work independently and in a team environment

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Application Question(s):

• How many years' experience do you have as a Healthcare Customer Service Representative?

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the

Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes; we also create meaningful change.

Job Description:

• Responsible for coordinating and troubleshooting all aspects of a guest's journey before check in and after moving out.
• Takes over after Sales once the booking process has been completed and is responsible for unit readiness
• Responsible for notifying external partners (building partners, landlords) of new deals and ensuring all requirements are submitted before the Check-in day
• Cooperates closely with Operations and external partners (landlords, cleaners, delivery services) before and after the guests stay.

Requirements:

• Must have an excellent English, oral and written communication skills
• Can work in a fast-paced environment
• Detail-oriented, highly accurate and productive
• Can work independently with minimal supervision
• With pleasing personality and customer service oriented

Qualifications:

• At least college level, preferably a degree in any hospitality course
• With excellent Customer Service experience for over a year
• Has worked in hospitality BPO or any related experience

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

Why Join Alorica?

Earn ₱20K to ₱37K/month

No BPO experience needed – We'll train you

College Fresh grads, SHS grads, College undergrads? WELCOME

20% Night Differential

Paid Training & Incentives

HMO / Health Insurance Benefit

Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus

Annual Performance Merit Increase

Onsite work with a professional & supportive team

QUALIFICATIONS:

• College Graduate, Completed 2nd yr College, SHS - No BPO exp. required

• HS Graduate - Old curriculum and College Under Graduate (1st year) - Must have at least 12 months BPO experience

• Must be amenable to work onsite
• Must be amenable to work at our Pasay site
• Open for night shift
• Can start ASAP
• SEASONAL Account (3 months) - possible absorption depends on the performance

NOTES:

Work Set-up - ONSITE

Recruitment Process - ONLINE / VIRTUAL

ECLARO is hiring Customer Service Representatives for our BPO clients who are currently RAMPING UP

How to Apply:

Send your updated resume to

Night Shift

Virtual Hiring Process

Location:

Mall of Asia, Pasay

Alabang

Join us now and kick-start your journey with our growing BPO clients

EXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media.

Roles and Responsibilities

• Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.
• Create, manage, and drive closure on service requests.
• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
• Typically handles straightforward problems/issues and refers more complex issues to senior staff.
• Provide excellent customer service by focusing on providing a great experience.

Minimum Qualifications

• Open to senior high school graduate
• With a minimum of 2 years of BPO voice and insurance experience
• Strong English Communication Skills
• Amenable to work on-site MOA, Pasay City

What we offer:

• Competitive Pay & Rewards – salary packages designed to value your skills
• Comprehensive HMO Coverage – for you and your dependents
• Learning & Development – upskilling, certifications, and growth programs
• Career Advancement – clear paths for promotion and mobility

Work Location: MOA (Onsite)

Start Date: October 6, 2025

Nature of Transaction: Voice Account

Schedule: Night Shift

Day Off: Fixed Weekends Off (Sat-Sun)

Total Guaranteed Pay: ₱20,791 – ₱22,675

1-Day Hiring Process Only

Job Type: Full-time

Pay: Php20, Php22,675.00 per month

Application Question(s):

• Bachelor's degree:
• How many years of experience do you have working in a BPO International Voice Account?
• Are you open to attending an onsite interview?
• Active email address:
• Active mobile number:
• Do you have a valid drivers license?
• Kindly provide your full name (First Name, Middle Name, Last Name):
• Availability for virtual processing today or tomorrow (kindly indicate time from 10:30 AM - 6PM):

Work Location: In person

interacts with customers to address their questions, concerns, and complaints. They may do this using a variety of channels, including phone, chat, email and social media.

Job Type: Full-time

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person