39 Team Leader jobs in Pasay

Qualifications:

• At least 2nd year College completed or higher

• At least 2 years BPO Team lead experience in Financial account

• Amenable working onsite

Job Type: Full-time

Pay: Up to Php53,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• BPO Team Lead - Financial: 2 years (Required)

Work Location: In person

The Team Leader – Banking Campaign is responsible for managing a team of customer service representatives/associates handling banking-related accounts. The role ensures that performance targets, compliance requirements, and quality standards are consistently met. The Team Leader serves as the primary point of escalation, providing guidance, motivation, and support to the team while coordinating with internal departments and the client.

Qualifications

• Bachelor's degree or 2nd year college undergraduate
• At least 2–3 years of experience in a supervisory or team leader role, preferably in the banking or financial services industry.
• Excellent leadership, people management, and coaching skills.
• Strong communication, analytical, and problem-solving abilities.

Job Type: Full-time

Pay: Php42, Php53,000.00 per month

Benefits:

• Paid training

Experience:

• Banking Campaign - TL: 1 year (Required)

Work Location: In person

Qualifications

• Bachelor's degree or 2nd year college undergraduate
• At least 2–3 years of experience in collections, with 2+ year in a supervisory/lead role preferred.
• Excellent communication, leadership, and interpersonal skills.
• Proficient in MS Office and CRM/collections software.
• Ability to work in a fast-paced, target-driven environment.

Job Type: Full-time

Pay: Up to Php53,000.00 per month

Benefits:

• Paid training

Experience:

• Team Lead - Collections: 1 year (Preferred)

Work Location: In person

The Role

As a Team Leader within the healthcare BPO industry, you will play a pivotal role in managing and supporting a team of customer service agents. With your prior experience in the Authorization process, you will be responsible for driving the efficiency and effectiveness of your team, ensuring excellent service delivery to our valued clients.

Key Responsibilities

1. Oversee and manage a team of customer service agents, providing coaching, mentoring and training to drive performance
2. Monitor team productivity and quality metrics, implementing strategies to continuously improve outcomes
3. Collaborate with cross-functional teams to resolve complex customer inquiries and ensure timely authorization approvals
4. Identify and implement process improvements to enhance the overall customer experience
5. Foster a positive team culture, recognising and rewarding excellent performance
6. Escalate and resolve any issues or concerns in a timely and professional manner
7. Provide detailed reporting and analysis to key stakeholders

What We're Looking For

1. Minimum 1 year of experience in a similar Team Leader or Supervisory role within the healthcare BPO industry
2. Strong understanding of the prior authorization process and healthcare compliance regulations
3. Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
4. Proven track record of driving team performance and delivering exceptional customer service
5. Proficient in data analysis and reporting, with the ability to identify and implement process improvements
6. Adaptable and resourceful, with the ability to thrive in a fast-paced, dynamic environment

What We Offer

At access healthcare, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits to support your wellbeing. Join our growing team and be part of an organisation that values your expertise and contributions.

If you're excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.

Join our Customs team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre
Job Title:
Team Leader - Customs

RCS Grade
: L

Job Location:
Manila

In this role, you will have the opportunity to lead a team of customs operators, and be responsible for process, stakeholder & employee management.

Key Responsibilities:

• Supervise staff in accordance with company policies and procedures.
• Establish employee goals and conduct employee performance reviews.
• Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
• Participate in problem solving and process improvement process together with team manager.
• Evaluate department processes, recommend, and coordinate required changes based on process analysis.
• Assist to meet performance targets.
• Assist staff to resolve complex problems and responsible for quality control.
• Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.
• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.
• Drive Employee Engagement and Customer Satisfaction Processes.
• To have a periodic meeting with the team members to discuss on the productivity and feedback.
• Monitor Key deliverables for Process Associates on Continuous Basis

Required Skills/Abilities:

• Graduate (Bachelor's degree from a recognized University in any discipline)
• Minimum 3 –5 years' experience
• Logistics or Back Office experience
• Prior customs experience with invoice declaration process & knowledge of customs procedures required.
• Good Communication (verbal and written) and interpersonal skills.
• Good People management Skills
• Computer knowledge (word, excel, power point)

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us
Why Join Our Shared Services (GSC) Team?
At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.

As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.

You can SmartConnect us to know more about GSC and hear from our own people.

This is a full-time opportunity for an experienced
Team Leader
to join the Accounts Receivable team at Access Healthcare Services Manila, Inc. Based in Pasay City, Metro Manila, you will play a key role in leading a team of Customer Service Representatives to deliver excellent service and achieve key performance targets.

What you'll be doing

• Oversee a team of Customer Service Representatives to ensure high levels of productivity and performance
• Monitor team metrics and KPIs, identifying areas for improvement and implementing effective strategies
• Provide hands-on coaching, training and development to team members to enhance their skills and capabilities
• Communicate effectively with the wider business to escalate issues and provide updates on team performance
• Foster a positive, collaborative team culture and promote the company's values and vision
• Collaborate with the broader Accounts Receivable department to drive continuous process improvements

What we're looking for

• at least 1 year experience in as Team Leader role .
• Must have experience in
  End to End Claims or Accounts Receivable in a Healthcare BPO set up
• Proven track record of leading and motivating a high-performing team to achieve key targets
• Excellent communication and interpersonal skills, with the ability to build strong relationships across the business
• Strong analytical and problem-solving skills to identify and resolve operational issues
• Solid understanding of call center and accounts receivable processes and best practices
• Passionate about delivering exceptional customer service and driving continuous improvement

Join our Customs team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre

Job Title: Team Leader - Customs

RCS Grade: L

Job Location: Manila

In this role, you will have the opportunity to lead a team of customs operators, and be responsible for process, stakeholder & employee management.

Key Responsibilities:

• Supervise staff in accordance with company policies and procedures.

• Establish employee goals and conduct employee performance reviews.

• Provide inputs towards staff scheduling to include - work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.

• Participate in problem solving and process improvement process together with team manager.

• Evaluate department processes, recommend, and coordinate required changes based on process analysis.

• Assist to meet performance targets.

• Assist staff to resolve complex problems and responsible for quality control.

• Interact with the countries and co-ordinate with multiple stations and stakeholders to ensure correct and timely documentation/completion to the customer.

• Work closely with colleagues in the business to identify solutions, best practices and KPIs to improve existing processes.

• Drive Employee Engagement and Customer Satisfaction Processes.

• To have a periodic meeting with the team members to discuss on the productivity and feedback.

• Monitor Key deliverables for Process Associates on Continuous Basis

Required Skills/Abilities:

• Graduate (Bachelor's degree from a recognized University in any discipline)

• Minimum 3 –5 years' experience

• Logistics or Back Office experience

• Prior customs experience with invoice declaration process & knowledge of customs procedures required.

• Good Communication (verbal and written) and interpersonal skills.

• Good People management Skills

• Computer knowledge (word, excel, power point)

Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.

Apply now and embark on an exciting journey with us

Why Join Our Shared Services (GSC) Team?

At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.

As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.

You can SmartConnect us to know more about GSC and hear from our own people.

About the role

As a Team Leader - Healthcare Account at access healthcare, you will be responsible for leading and mentoring a team of customer service representatives serving clients in the healthcare sector. This full-time role is located in Taguig City, Metro Manila and will involve both supervisory and hands-on duties to ensure exceptional service delivery.

What you'll be doing

1. Overseeing the daily operations of a team of customer service representatives
2. Providing coaching, training and performance management to drive team productivity and development
3. Monitoring call quality and customer satisfaction metrics to identify areas for improvement
4. Collaborating with the wider customer service team to implement best practices and process enhancements
5. Escalating complex customer queries and issues to the appropriate stakeholders
6. Ensuring adherence to company policies, procedures and regulatory requirements
7. Generating reports and analysing data to provide insights to management

What we're looking for

1. At least 1-3 years of experience in a customer service team leader or supervisory role, preferably within the healthcare industry
2. Strong communication, interpersonal and leadership skills to effectively manage and motivate a team
3. Proficiency in call centre operations, quality assurance and performance management
4. Excellent problem-solving and decision-making abilities
5. Familiarity with healthcare regulations and compliance requirements
6. Bachelor's degree in a relevant field or equivalent work experience

What we offer

At access healthcare, we are committed to providing our employees with a supportive and enriching work environment. Some of the key benefits you can expect include:

1. Competitive salary and bonus opportunities
2. Comprehensive healthcare and life insurance coverage
3. Opportunities for professional development and career advancement
4. Flexible work arrangements and a healthy work-life balance
5. Team-building activities and social events

About us

access healthcare is a leading provider of healthcare outsourcing services, serving clients in the Philippines and across the globe. With a strong focus on innovation and customer satisfaction, we are dedicated to empowering our clients to deliver exceptional healthcare experiences. Join our team and be a part of our mission to transform the healthcare industry.

Apply now for the Team Leader - Healthcare Account role at access healthcare.

The Team Leader will oversee a team of agents handling financial services and collections. The role focuses on driving performance, ensuring compliance with regulatory and company policies, and achieving collection targets while maintaining excellent customer experience. The Team Leader will act as a coach, mentor, and motivator to develop the team's skills and effectiveness in handling sensitive financial interactions.

• At least 2nd year college completed

• Must have 2years experience in Financial banking/Collection/Fraud account

• onsite

Job Type: Full-time

Pay: Up to Php53,000.00 per month

Work Location: In person