117 Sitel jobs in Pasay

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: MOA Pasay City

Work Schedule: Night Shift (1x-2x a month RTO)

Salary: Php 30,000 - Php 40,000 gross

Work Set Up: Hybrid Setup

JOB REQUIREMENTS:

Bachelor's degree in IT, Computer Science, or related field (or equivalent work experience)

Experience in technical support, troubleshooting, or customer service preferred

Knowledge of basic networking, operating systems, and common software applications

Ability to work in shifting schedules and handle multiple tasks effectively

Troubleshoot hardware, software, and network-related issues

Ensure excellent customer service and maintain client satisfaction

RECRUITMENT PROCESS: (ONLINE)

This is Direct hiring

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Flexible schedule
• Flextime
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Respond to customer inquiries via phone, email, and chat.

Provide accurate information about products and services.

Resolve customer issues and complaints efficiently.

Maintain detailed records of customer interactions.

Collaborate with team members to enhance service quality.

Meet performance metrics and contribute to team goals.

No BPO experience needed – We'll train you

Fresh grads, SHS grads, College undergrads? YOU ARE ALL WELCOME

Willing to work Onsite with a professional & supportive team

Competitive Salary package and Incentives

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay + Paid Time Off

Anniversary Bonus +

Site :

MOA Pasay – Two E-com Center: G/F, Three-Ecom Center, Seaside Blvd. corner Harbor Drive, MOA Complex

COMPANY PROFILE: A well-established BPO company that is well-committed in providing business outsourcing needs to its clients

Position: Technical Support Agent

Company Industry: IT Company

Work Location: Pasay City

Work Schedule: Monday-Friday

Salary: Php 30,000 - Php 35,000 gross

Work Set Up: Hybrid Setup (1x-2x a month RTO)

JOB REQUIREMENTS:

• Associate Degree Holder or Bachelor's Degree Holder
• Minimum 1-3 years of experience in a customer-focused, support environment
• Has experience in providing support via email and phone
• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML
• Communication Skills

RECRUITMENT PROCESS: (ONLINE)

This is Direct Hirings

Job Types: Full-time, Permanent

Pay: Php30, Php35,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Work Location: In person

Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, we believe that diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we're dedicated to making a positive impact not just in business, but in the communities we serve.

With a highly engaged and innovative team, we don't just optimize processes, we also create meaningful change.

What is the role that we need?

Key Responsibilities

• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of the Client
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Requirements
Job Requirements and Credentials:

Essential (MUST HAVE)

Desired (Plus But Not a Requirement)

• Graduate of B.S. Computer Science or similar degree
• Minimum 1-3 years of experience in a customer-focused, support environment
• Proven track record of driving change focused on improving the customer experience
• Excellent written and verbal English required
• Foreign language fluence preferred (Spanish, Mandarin, Japanese, Korean)
• Experience with JavaScript, HTML, and XML a plus
• Experience with Medallia and Service Cloud knowledge a plus
• Ability to learn on the fly and prioritize conflicting tasks

WORK SET-UP:_ FULLTIME ON-SITE_

SUMMARY:

If you're passionate about being helpful, and supportive, focusing on customers, and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company by speaking directly with our rapidly growing base of happy customers. You will be educating, problem-solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

PRIMARY RESPONSIBILITIES:

• Serve as the first point of contact for customer inquiries via chat and email.
• Provide Tier 1 support: basic troubleshooting, account assistance, and guided resolutions.
• Provide Tier 2 support: advanced troubleshooting, incident investigation, and system-level diagnostics.
• Assist with API integrations by guiding customers on setup, configuration, and troubleshooting errors.
• Manage tickets through internal platforms (e.g., Zendesk, Freshdesk, JIRA, or ServiceNow), ensuring proper tagging, categorization, and timely resolution.
• Collaborate with engineering and product teams to escalate complex technical issues.
• Support e-commerce clients with order management, payment gateway issues, store integrations, and plugin functionality.
• Document technical solutions, update internal knowledge bases, and contribute to workflow improvements.
• Participate in product training and continuous learning to stay updated on system updates and API changes.

Requirements:

• 1+ year(s) of experience in B2B customer support or technical support role in global SAAS companies
• Knowledgeable in API integrations (REST, SOAP, webhooks) and troubleshooting connectivity/authentication issues.
• Experience with ticketing systems and workflow management tools (Zendesk, Freshdesk, JIRA, ServiceNow, or similar).
• Strong written and communication skills with fluent English
• Tech-savvy & interested in learning technical skills
• Excel experience is a plus
• Driven demeanor with an ability to remain calm and professional in all circumstances
• Ability to quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Monday-Friday - 09:00-18:00

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many years of experience do you have in SaaS?
• How many years of experience do you have in B2B?
• How many years of experience do you have in Technical support representative supporting tier 2?

Experience:

• Technical Support Representative: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 09/27/2025

Expected Start Date: 09/30/2025

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)
• api integrations: 1 year (Required)
• customer service: 1 year (Required)
• email support: 1 year (Required)
• chat support: 1 year (Required)
• ticketing: 1 year (Required)
• workflows: 1 year (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

Hiring for Technical Support Agent

- MOA, Pasay City

- Hybrid set-up (1-2x RTO per month)

- Night shift

___

• Act as the first level of support for questions, issues, and common tasks
• Use written and verbal communication to resolve complex, technical issues

___

JOB REQUIREMENTS

• Associate Degree Holder or Bachelor's Degree Holder
• 1-3 years of experience in a customer-focused, support environment
• Work experience in troubleshooting SaaS applications
• Work experience with JavaScript, HTML, and XML
• Experience with Service Cloud knowledge a plus
• Excellent Communication Skills

Job Type: Full-time

Pay: Up to Php30,000.00 per month

Application Question(s):

• Are you amenable to work on night shift?

Experience:

• Technical Support (BPO): 1 year (Preferred)
• Troubleshooting SaaS applications: 1 year (Preferred)
• JavaScript, HTML, and XML : 1 year (Preferred)
• Service Cloud: 1 year (Preferred)

Work Location: In person

QUALIFICATIONS:

• Must have a Bachelor's Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have experience with JavaScript, HTML, and XML

• Must have excellent Communication Skills

• Experience with Service Cloud knowledge a plus

DUTIES AND RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa's clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client
• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams
• Coordinate internal resources to accomplish client's and Visa's objectives
• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa
• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.
• Build and enhance positive working relationships with key clients and internal stakeholders
• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues
• Educate and train clients on best practices for CMS product suite
• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.
• Negotiate and manage expectations of clients and internal stake holders
• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

Bachelor's Degree in Information Technology or equivalent qualification.

A minimum of 5 years of experience in an external facing role as technical support in the financial services, payment industry, software or information services.

Previous experience supporting Expense Management Solutions is highly desired.

Able to effectively communicate at all levels.

Demonstrated ability to articulate technical terms or processes into business language.

Strong interpersonal skills. Proven abilities in negotiating with and influencing clients and peers at the working level.

Demonstrate success in client relationship management.

Effective time management, organization, and planning skills.

Effective communication skills, both verbal and written.

Role is based in Pasay, Manila.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.