114 Customer Support Specialist jobs in Pasay

Discover your 100% YOU with MicroSourcing
Position: Customer Care Specialist

Location: MoA, Two Ecom, MOA, Pasay, Philippines

Work setup & shift: Onsite | Night Shift

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Key Responsibilities And Qualifications

• Proficient and comfortable using email transmission, internet navigation, Microsoft applications including Word and Excel, office equipment including fax machine, copier, printer, and phone

• Effective oral and written communication skills in English

• Knowledgeable and polite while maintaining a positive attitude

• Exceptional at multitasking and time management
• Self-motivated and organized Ability to work efficiently both alone and as a team member
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills, analytical and detail-oriented
• Has an excellent writing skill Flexible and highly trainable
• Knowledgeable about policies and guidelines of Health Insurance
• Knowledgeable and trained for ICD10, HCPC and familiar with home medical equipment
• Medical Chart Notes
• Insurance Verification
• Customer Service
• Microsoft Word & Excel

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

• Terms & conditions apply

JOB DESCRIPTION:

• Acts as liaison between the Customers and the Company.
• Assists with complaints, account queries, documentation, billing and payment concerns, cancellation and turnover.
• Prepares report to Customer Care Officer for the concerns received for monitoring and evaluation
• Schedules unit turnover and sends the Notice of Turnover to the Buyer within three days from the date of completely signed Unit Turnover Clearance
• Turnover schedule should be within 10 days from the date of endorsement. Makes sure the unit turnover documents are complete and correctly signed

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in Business Studies, Administration and Management or equivalent.
• With at least 1 year of working experience in the real estate company.
• Great interpersonal skills.
• Excellent communication skills.

Apply Now

About the role

Reporting to the Customer Care Team Lead, this full-time Customer Care Center Coordinator role is located in Pasay City, Metro Manila. In this position, you will be responsible for providing exceptional customer service and support to our clients, ensuring their queries and concerns are addressed efficiently and effectively.

What you'll be doing

1. Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met.
2. Logs all borrower contacts into the loan servicing system.
3. Offer long term resolutions to customers to resolve delinquency.
4. Proficient use of an autodialing system to maximize effectiveness and increase contact ratios.
5. Required to make the prescribed number of contacts during the daily work schedule.
6. Familiar with the customer relations functions and the services offered.
7. Perform miscellaneous job-related duties as assigned by the department manager.

What we're looking for

1. At least 1-2 years of experience in a customer service/ BPO experience.
2. Strong communication and interpersonal skills, with the ability to effectively interact with customers.
3. Overall knowledge and experience in mortgage loan servicing desirable but not required.
4. Graduate degree is preferred.
5. Undergraduates must have at least 6 months call center experience.

About us

PHH Mortgage Corporation is a leading provider of mortgage services, offering a wide range of solutions to individuals and families across the United States. With a strong commitment to customer satisfaction and a focus on innovation, we are continuously seeking talented individuals to join our growing team. If you are passionate about delivering exceptional customer service and want to be part of an organization that values its employees, we encourage you to apply for this exciting opportunity.

Apply now

One-day hiring process Earn up to 25k monthly Sapient is looking for dedicated Healthcare Customer Service Representatives to join our team This is for urgent hiring, submit your application now

Responsibilties:

• Answer inquiries regarding medical services, insurance coverage, and billing
• Assist patients with scheduling appointments and accessing medical records
• Verify insurance coverage and process medical claims and bills
• Coordinate with stakeholders to resolve customer issues and ensure customer satisfaction
• Achieve performance targets related to customer satisfaction and quality

Qualifications:

• High school diploma or equivalent (some college coursework in healthcare or related field preferred)
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

About the role

As the Team Lead, Customer Care Center - Resolutions (Spanish Bilingual) at PHH Mortgage Corporation / Onity Group, you will oversee a team of customer service representatives who provide high-quality resolution support to Spanish-speaking customers. In this full-time, on-site role in Pasay City, Metro Manila, you will be responsible for driving team performance, fostering a positive work environment, and ensuring exceptional customer experiences.

What you'll be doing

1. JOB FUNCTION AND RESPONSIBILITIES:

2. Manage team of 13 or more team members, ensure departmental goals and standards are achieved.

3. Communicate company goal, safety practice and ensure all employees remain engaged.
4. Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk.
5. Ability to prioritize, work independently, meet deadlines and motivate team members for better results.
6. Conduct performance review and provide appropriate feedback to team members.
7. Perform periodic audits to ensure performance standards are met.
8. Accountable for daily operations in department.
9. Resolve loans and delinquencies thus to enhance departmental cure rate% results.
10. Aim and achieve high Quality & NPS/Stella results (Over and above the set target)
11. Maintaining high employee productivity and teams phone performance metrics
12. Partnering with other department (WFM, Training, HR, Dialer, Facilities etc.)
13. Identify process breakdowns and offer corrective suggestions.

What we're looking for

1. Must have a Bachelor's degree.
2. Fluency in both English and Spanish, with excellent communication and interpersonal skills.
3. Strong problem-solving, decision-making, and conflict resolution abilities
4. Proficiency in data analysis and performance management, with the ability to identify and implement process improvements
5. Demonstrated experience in coaching and developing high-performing teams
6. Familiarity with customer relationship management (CRM) software and call centre systems

What we offer

We are committed to providing our employees with a comprehensive benefits package, including competitive compensation and opportunities for professional development. We foster a collaborative and supportive work environment that values work-life balance and personal growth.

We're Hiring 20k Signing Bonus Customer Service Representatives multiple campaigns in MOA and Alabang

Location: Onsite (Pasay)

Work Setup: Full-time, shifting schedules

Compensation Package:

• Base Salary: ₱15,000–₱8,000 depending on experience or account
• Plus Allowances: Total package up to ~ ,675
• ,000 Signing Bonus for September hires
• HMO + other benefits

Qualifications:

• SHS Graduate or completed at least 2 years in college
• With BPO experience (voice or related account preferred)
• Willing to work onsite and on shifting schedules
• Strong communication skills & customer service mindset

Responsibilities:

• Provide excellent customer support for Life Insurance clients
• Answer inquiries and resolve policy-related concerns
• Ensure accurate account documentation and compliance
• Work with internal teams to assist with escalations and complex issues

Why Join Us?

• Competitive salary + benefits
• K signing bonus (limited for September start dates)
• Career growth in a stable, in-demand industry

We're Hiring 20k Signing Bonus Life Insurance Customer Service Representatives (L&A – Life Insurance)

Location: Onsite (Pasay)

Work Setup: Full-time, shifting schedules

Compensation Package:

• Base Salary: ₱15,000–₱8,000
• Plus Allowances: Total package up to ~ ,675
• ,000 Signing Bonus for September hires
• HMO + other benefits

Qualifications:

• SHS Graduate or completed at least 2 years in college
• With BPO experience (voice or related account preferred)
• Willing to work onsite and on shifting schedules
• Strong communication skills & customer service mindset

Responsibilities:

• Provide excellent customer support for Life Insurance clients
• Answer inquiries and resolve policy-related concerns
• Ensure accurate account documentation and compliance
• Work with internal teams to assist with escalations and complex issues

Why Join Us?

• Competitive salary + benefits
• K signing bonus (limited for September start dates)
• Career growth in a stable, in-demand industry

TECHNICAL SUPPORT AGENT

• Work Address: MOA, Pasay
• Work Set-up: Hybrid (1-2x a month RTO)
• Work Schedule: Night Shift (starts at 9pm)

DUTIES and RESPONSIBILITIES:

• Delight customers by providing timely, expert advice

• Act as the first level of support for questions, issues, and common tasks

• Prioritize cases and respond to inquiries with speed and precision

• Use written and verbal communication to resolve complex, technical issues

• Support the overall objective of Medallia

• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions

and/or tasks within the capability and

• pay grade of the Technical Support Agent as may be assigned.

QUALIFICATIONS:

• Must have a Bachelor's Degree

• Must have at least 1 year of experience in customer-focused, support environment

• Must have experience in providing support via email and phone

• Must have experience in troubleshooting SaaS applications

• Must have experience with JavaScript, HTML, and XML

• Experience with Service Cloud knowledge a plus

BENEFITS OFFERED:

• VL/SL credits

• Certified Great Place to Work

• Hybrid Work Set-up

• Equipment is provided (Laptop/Desktop)

• HMO coverage (2 dependents)

• Work-life Balance

• Telecommunication Allowance for Team Leaders and Up

Job Type: Full-time

Application Question(s):

• Years of experience in customer-focused support role:
• Years of experience in providing support via email and phone:
• Years of experience in troubleshooting SaaS applications:
• Years of experience with JavaScript, HTML, and XML:
• Years of experience in and Service Cloud:
• Are you okay with the set-up and location:
• Previous/Current Salary:
• Expected Salary:
• Reason for leaving:
• Notice period:

Work Location: In person