What Jobs are available for Supervisor in Pasay?

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Diagnostics

Salary Range: Up to ₱45,000

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Pasay City

Job Overview

We are seeking a highly organized and results-driven Clinic Operations Supervisor to oversee day-to-day operations, manage team performance, and ensure compliance with industry regulations. This role requires strong leadership skills, operational expertise, and a commitment to delivering high-quality service. The ideal candidate will have a background in healthcare or a related industry, with experience in process optimization and issue resolution.

Your Responsibilities:

• Operational Oversight – Supervise and streamline daily operations, ensuring efficiency and minimal escalations.
• Team Management – Lead, mentor, and motivate a team by assigning tasks based on performance trends and monitoring progress.
• Compliance & Standard Procedures – Ensure strict adherence to healthcare regulations, standard operating procedures (SOPs), and company policies.
• Issue Resolution & Service Quality – Address escalations promptly while maintaining high service standards and team satisfaction.
• Visa Processing Coordination – Oversee and facilitate visa application processes in collaboration with internal teams to ensure smooth execution.

What our Client is Looking For:

• Experience: Qualified Lab Technician/RMT, with at least 4-5 years of experience including 2-3 years in leadership position
• Industry Knowledge: Background in healthcare operations or a related field is required
• Leadership Skills: Proven ability to manage teams, delegate tasks effectively, and drive performance improvements.
• Problem-Solving Ability: Strong analytical and decision-making skills to handle escalations and operational challenges.
• Regulatory Compliance: Familiarity with healthcare industry regulations, SOPs, and best practices.
• Communication Skills: Excellent verbal and written communication for team coordination and stakeholder management.

Ready to take the next step in your career? Submit your application now

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.

Job Type: Full-time

Pay: Up to Php45,000.00 per month

Application Question(s):

• What's your current salary?
• What's your expected salary?
• What's your notice period?

Work Location: In person

Responsibilities:

• Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.
• Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.
• Facilitate daily/weekly performance check-ups and reviewing TL reports (e.g. attendance tags, floor sweep report, daily schedule compliance, forecast report, etc.) to support team leads in their daily tasks, responsibilities and providing real-time support to the team.
• Effectively create team lead schedules, rosters and floor seat plans on a regular basis, and review, validate and approve requests within authorization limits (e.g. leave requests, credit requests, and endorsement of team leads' tasks to other team leads) to support the real-time needs of the team.
• Effectively manage site/LOB real-time performance by reviewing and consolidating real-time reports (e.g. staffing, attendance, adherence, absenteeism, attrition, forecasted attrition, AHT, transfer rate, hold time, ACW, interval report, call-in report, system issues, OTP, coaching opportunities, etc.), communicating recommendations to the Operations Manager, and collaborating with TLs and other departments to implement action plans and projects to meet client requirements.
• Effectively manage site attrition by performing agent intervention sessions, FGDs and collaborating with TLs and other departments to implement action plans and projects and ensure teammate engagement.
• Facilitate the career development of TLs by conducting individual career development discussions on an as needed basis.
• Uphold client policies to ensure that the client's business and its customers are protected.
• Effectively manage situations that require use of judgement to identify, communicate and resolve issues including closing team and teammate feedback, and taking 2nd level and executive escalations, whenever applicable.
• Report and collaborate with the other departments and the client, to address system issues.
• Build a strong working relationship with team leads and other departments.
• Build a strong team by interviewing officer candidates, facilitating FGDs, motivating team to prevent attrition, realigning roster (quarterly), and maintaining an effective working relationship with officers and other departments.
• Ensure accuracy of teammate attendance bonus and incentives, team lead attendance bonus, cluster performance bonus, timekeeping, officer bonuses and validate teammate bonus disputes.
• Effectively mentor officers to support promotions to the next level
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• Candidate must possess a bachelor's degree in business-related field or at least 2 years of working experience as a supervisor in a call center/BPO industry specializing inservice desk, team management and performance
• Has a background in client and performance management
• Strong leadership skills and ability to perform a wide range of duties
• Excellent verbal and written communication skills
• Strong organizational, presentation, interpersonal and consultative skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays)

Responsibilities:

• Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.
• Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.
• Facilitate daily/weekly performance check-ups and reviewing TL reports (e.g. attendance tags, floor sweep report, daily schedule compliance, forecast report, etc.) to support team leads in their daily tasks, responsibilities and providing real-time support to the team.
• Effectively create team lead schedules, rosters and floor seat plans on a regular basis, and review, validate and approve requests within authorization limits (e.g. leave requests, credit requests, and endorsement of team leads' tasks to other team leads) to support the real-time needs of the team.
• Effectively manage site/LOB real-time performance by reviewing and consolidating real-time reports (e.g. staffing, attendance, adherence, absenteeism, attrition, forecasted attrition, AHT, transfer rate, hold time, ACW, interval report, call-in report, system issues, OTP, coaching opportunities, etc.), communicating recommendations to the Operations Manager, and collaborating with TLs and other departments to implement action plans and projects to meet client requirements.
• Effectively manage site attrition by performing agent intervention sessions, FGDs and collaborating with TLs and other departments to implement action plans and projects and ensure teammate engagement.
• Facilitate the career development of TLs by conducting individual career development discussions on an as needed basis.
• Uphold client policies to ensure that the client's business and its customers are protected.
• Effectively manage situations that require use of judgement to identify, communicate and resolve issues including closing team and teammate feedback, and taking 2nd level and executive escalations, whenever applicable.
• Report and collaborate with the other departments and the client, to address system issues.
• Build a strong working relationship with team leads and other departments.
• Build a strong team by interviewing officer candidates, facilitating FGDs, motivating team to prevent attrition, realigning roster (quarterly), and maintaining an effective working relationship with officers and other departments.
• Ensure accuracy of teammate attendance bonus and incentives, team lead attendance bonus, cluster performance bonus, timekeeping, officer bonuses and validate teammate bonus disputes.
• Effectively mentor officers to support promotions to the next level
• Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
• Perform ad hoc tasks to support departmental needs and functions.

Requirements:

• Candidate must possess a bachelor's degree in business-related field or at least 2 years of working experience as a supervisor in a call center/BPO industry specializing in service desk, team management and performance
• Has a background in client and performance management
• Strong leadership skills and ability to perform a wide range of duties
• Excellent verbal and written communication skills
• Strong organizational, presentation, interpersonal and consultative skills
• Proficient in creating reports and in using MS Office
• Must be willing to work flexible schedules (including weekends and holidays)

Operations Supervisor

Location: Pasay City

Industry: Logistics

Employment Type: Full-time

About the Role

We are looking for a Operations Supervisor to join our client's team in Pasay. This role is ideal for someone who is responsible for overseeing daily operations, ensuring efficiency, productivity, and compliance with company policies and industry standards. This role involves managing processes, optimizing workflows, supervising staff, and driving operational excellence to support the organization's goals.

Key Responsibilities

• Oversee day-to-day operations to ensure smooth business processes.
• Develop, implement, and improve operational systems, policies, and procedures.
• Monitor performance metrics and identify opportunities for efficiency and cost savings.
• Manage budgets, forecasts, and resource allocation.
• Lead, coach, and motivate operations staff to achieve business objectives.
• Collaborate with other departments (Sales, Finance, HR, etc.) to ensure seamless coordination.
• Ensure compliance with legal, regulatory, and quality standards.
• Analyze data and prepare operational reports for senior management.
• Handle escalated issues, troubleshoot problems, and implement effective solutions.
• Drive continuous improvement initiatives to enhance productivity and customer satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field (Master's degree preferred).
• Proven experience as an Operations Manager, or in a similar leadership role.
• Strong knowledge of business processes, supply chain, and resource management.
• Proficiency in MS Office and business management software (e.g., ERP, CRM).
• Excellent leadership, decision-making, and problem-solving skills.
• Strong communication, negotiation, and interpersonal abilities.
• Highly organized, detail-oriented, and results-driven.

Compensation and Benefits

• Competitive salary package
• Opportunities for career growth
• Supportive and collaborative work environment
• Government Mandated Benefits

Application Process

If you are ready to take the next step in your career, click Apply Now or send your updated CV to with the subject line: Operations Manager – Your Name.

About Us:

HMD Hermada HR Solutions Corporation is a premier Talent Acquisition firm connecting businesses with top talent across industries. We help companies build high-performing teams while empowering candidates to reach their full potential through the right career opportunities.

HMD Hermada HR Solutions Corporation — Empowering Talent. Enabling Teams. Elevating Businesses. #TheGoldStandard

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Work Location: In person

JOB DESCRIPTION

Platform Operation Management of Assigned Service(s)

• Implement changes and service request according to predefined procedures (e.g. patch or bugfix deployment, maintenance activities)
• Consolidates and endorse platform(s) CI properties to Configuration Management Database (CMDB) Manager
• Create reports such as platform(s) performance and problem status
• Execute platform(s) security (create and maintain users roles and privileges)
• Assess and monitor platform(s) performance
• Perform platform(s) patching, tuning and hardening
• Forecast platform(s) growth for Capacity management

Platform Production Management of Assigned Service(s)

• Prepare level 2 Support Troubleshooting Manual

• troubleshooting for application and support

• monitoring of application

• management of out systems, D365 and dotnet platform

• website and application management

• UNIX and Linux system administration

• AWS or Microsoft azure cloud management

• Windows server management

• Plan, review and update Method of Procedures (MOP)

• Prepare, analyze and update Service Checklist
• Set-up and update preventive maintenance checklist

Level 3 Support of Assigned Service(s)

• 24x7 On-call Incident Analyst for escalated incidents
• Perform troubleshooting for incidents with severity 1 and 2
• Provide regular updates according to agreed, time and motion, incident Turn Around Time (TAT)
• Correspond to next level support engineer for unfamiliar incidents
• Perform Root Cause Analysis (RCA) for recorded Problems and Incident

Platform Design Solution of Assigned Service(s)

• Evaluate new platform solutions (products and features)
• Setup development environment for platform type approvals
• Act as consultant relevant to existing platform solutions
• Conduct failure point analysis for cross platform systems

Perform other job-related duties as assigned

JOB QUALIFICATIONS AND SKILLS REQUIRED

• Minimum 4 years working experience in platform administration and management
• Cross-Platform Administration (Cloud, Linux & Windows; Linux is a must)
• Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication),
• Computer Science/Information Technology or equivalent
• Solid knowledge in system management that include backup/recovery, monitoring, performance tuning, optimization, and hardening
• Computer-literate performer with extensive software and application proficiency covering wide variety of applications (e.g. Microsoft O365, OutSystems, DotNet, etc)
• Knowledge in IT governance framework similar to ITIL
• Exceptional listener and communicator who effectively conveys information verbally and in writing.

1. Day-to-Day Application Support

2. Troubleshoot and resolve L2 incidents (errors, performance, access issues).

3. Escalate complex issues to L3 support or development teams with accurate details.

4. Incident & Request Fulfillment

5. Follow runbooks/SOPs to diagnose and fix known issues.

6. Assist users with minor configuration changes and data fixes.

7. Maintenance & Documentation

8. Execute scheduled maintenance tasks (e.g., batch jobs, reports).

9. Update knowledge base articles with new solutions and troubleshooting steps.

10. Collaboration & Continuous Improvement

11. Participate in root cause analysis (RCA) sessions for major incidents.

12. Suggest process improvements to reduce ticket volume or resolution time.
13. Work with cross-functional teams to deploy bug fixes and minor enhancements.

14. Compliance & Security

15. Follow security protocols for user access and data handling.

16. Ensure compliance with audit requirements (e.g., logging, change controls).

17. Vendor Coordination

18. Coordinate with third-party vendors for application issues and fixes.

19. Continuous Learning & Technical Proficiency

20. Familiarity with IT infrastructure, application systems, and information security.

21. Good understanding of application system features and behavior.
22. Hands-on application system support.

Department
Security

Employee Type
Probationary

Cebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold the highest standards of safety, compliance, and operational excellence within the organization. To be in our SQS team means to further develop your expertise in systems, processes, technologies and regulations that will continue to propel Cebu Pacific as the Airline of choice.

At Cebu Pacific, we go beyond ensuring safety and security – we lead the way in fostering a culture of trust, reliability, and excellence. Be at the forefront of aviation safety and security as Security Operations Supervisor. Visit our careers site to learn
more about how your moment matters at Cebu Pacific:
CEB Careers Site

Primary Responsibilities:

• Assist in ensuring that all security operations comply with the Cebu Pacific Aircraft Operator Security Program (5J AOSP).
• Coordinate with Security Service Providers to ensure their personnel meet operational and regulatory requirements.
• Conduct initial inquiries on reported security incidents or complaints and recommend further investigation when necessary.
• Provide basic orientation to security personnel on their roles and operational procedures.
• Liaise with law enforcement agencies such as the PNP and Airport Police for operational coordination.
• Monitor manpower utilization, conduct security inspections of facilities, and gather intelligence relevant to security operations.
• Prepare and distribute security reports and act as Officer-in-Charge (OIC) when delegated by the Manager or Director of Security.

Qualifications:

• Must have at least 3-5 years' experience in the Civil Aviation or Security Industry.
• Experience in working with local authorities is an advantage.
• Having a healthy professional network with local authorities is an advantage.
• Experience with business policy development, auditing and training management is an advantage.

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement.

Your moment matters. Be a Moment Maker

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.

Experience Range Range (Years)
3 - 5 years

Job posted on

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities:

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications:

• Bachelor degree; Operations Management any relevant degree
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations:

• Employee required to climb ladders.
• Employee required to use hand tools.

Requirements:

• Bachelor's degree in Information Technology or any other related course
• With background in IT-Hardware & Network
• With knowledge in O365 administration, CCTV system configuration, Network troubleshooting, Computer hardware and peripherals
• At least 2 to 3 years related work experience
• Willing to work onsite- SM Retail Headquarters, Pasay City.