12 Quality Assurance jobs in Pasay

Pure ONSITE JOB

No work from home set-up or Hybrid

Should have an experience as Quality Analyst from previous Job in a BPO Setup

at least 2 yrs or more as Quality Analyst Role

Good Listening, Written and Verbal Communication Skills

Keen on details

Can start Asap

Job Types: Full-time, Permanent

Pay: Php40,000.00 per month

Benefits:

• Company events
• Health insurance
• Paid training
• Promotion to permanent employee

Responsible for ensuring the quality of the software being implemented and align QA objectives to meet requirements. They establish quality assurance processes, define testing methodologies, coordinate testing efforts, and ensure that the software meets specified quality standards.

Qualifications:

• Minimum of five (5) years of relevant experience in quality assurance or software testing
• Minimum of two (2) system implementation project completed related to financial services as QA Manager
• Minimum of one (1) certification related to Software Quality
• Experience with cloud technologies
• With experience in project implementation using Agile methodology

Job Type: Fixed term

Contract length: 12 months

Pay: Php60, Php80,000.00 per month

Application Question(s):

• Are you amenable to work onsite whenever necessary?

Work Location: In person

Access Healthcare is looking for dedicated and detail-oriented 
Quality Analysts

to join our Healthcare team.

Key Responsibilities:

• Conduct regular audits of inbound and outbound calls for healthcare accounts to evaluate compliance, quality, and customer satisfaction.
• Identify areas of improvement and provide actionable feedback to agents and supervisors to enhance performance.
• Ensure all communication aligns with client-specific quality guidelines and regulatory compliance standards.
• Collaborate with the training and operations teams to address gaps in processes and agent performance.
• Generate and present detailed quality reports to management, highlighting trends, key observations, and recommendations.

Qualifications:

• 1 to 3 years of experience in a Quality Analyst role within a BPO setting, specifically for healthcare accounts.
• Strong knowledge of healthcare industry standards, compliance requirements, and US healthcare laws.
• Proficiency in call auditing techniques and quality monitoring tools.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills for effective feedback delivery.

Preferred Skills:

• Experience with quality management systems and reporting tools.
• Knowledge of HIPAA regulations and healthcare data confidentiality.

Job Title: CS Quality Assurance

Job Type: Full-time

Location: Pasay City

Overview

The Quality Assurance Specialist is responsible for checking and ensuring that customer service reps are providing the best customer service as well as keeping the interest of the licensee in mind at all times. He/she takes an active part in the ongoing development of a rep as he/she works with the tools developed to monitor a rep's progress, identify strengths, check for areas of improvement and provide the necessary steps to hone skills and overcome weak points.

Key Responsibilities

1. Perform daily Quality Assurance and Auditing (Reports included)

2. Monitor performance to ensure proper procedures and policies are followed according to the Quality Assurance guidelines.

3. Develop and perform Quality Assurance/Quality Control in one of the following areas

a. Setting the Quality system standards for emails and calls, and updating it according to the need of the business.

b. Pointing out common mistakes in agent's work and planning training in necessary fields in order to prevent re-occurrences of those mistakes.

c. Performing audits to quality system standards such as emails and calls to assess the compliance to such systems

d. Coaching, directing, training and providing accurate solutions for Customer Support Representatives. (Includes updating of knowledge base with procedures and any changes in work standards based on daily email monitoring results.)

4. Provide reports to Team Leader.

Qualifications

Education and/or Experience :

• Minimum of two (2) years of college education.
• With at least two (2) years experience in customer service preferably gained from a call center or any business process outsourcing (BPO) company.

Language Skills :

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Ability to read, analyze and interpret general data reports, manuals, technical procedures, etc.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills :

• Ability to apply basic math concepts.

Reasoning Ability :

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills :

• Internet navigation and operations.
• Microsoft Office applications.
• Typing proficiency of at least 40-60 words per minute.
• Other programs required by the account / system.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Process Improvement Specialist
will contribute on the continuous process improvement of the
Finance Shared Services (FSS)
by analyzing and reviewing the current processes and proposing and developing solutions to improve the overall efficiency of the group.

• Responsible in facilitating data gathering, discussions and follow through with various FSS teams.
• Responsible for timely preparation of documentation, process flows, presentations and training guides per agreed framework and data gathered.
• Effectively coordinate with internal and external customers according to structured process.
• Participate in Systems and Process Improvements and Change Management Projects as required.
• Performs User Acceptance Testing as assigned.
• Contribute to continuous process improvement by matching the needs of the business/customers with the functions of existing systems and processes.
• Manages business intelligence and ensure effectivity of implemented processes.
• Comply with accounting standards, policies and procedures.

Qualifications:

• Accountancy graduate is preferred.
• Advantage if with certification in project management, data analytics or related expertise but not required.
• Highly knowledgeable in Microsoft Office and other software.
• Champion of process efficiency.
• Effective communication skills both written and oral.
• Highly motivated and result-oriented.

Ensure timely and effective implementation of all company's policies, standard operating procedures, quality systems, programs and activities involved in controlling the quality of manufactured products to meet product quality standards

Assess products, identify errors and defects, corrects and repairs to ensure quality products

• Bachelor's Degree on Food Technology or any related courses sciences
• Fresh graduates are welcome
• Preferably with 2 years of experience as in-line quality control specialist in food industry engaging both in food service and manufacturing
• With 3-5 years of progressive responsible experience in culinary/ manufacturing quality control
• Basic Food Safety, c GMP, CAPA , RCA

Work location: Senate - Pasay

Job Type: Full-time

Benefits:

• Opportunities for promotion
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

JOB REQUIREMENTS

 College Graduate, BS Industrial Engineer is preferred.

Excellent knowledge of MS Office.

omputer literate.

ood critical & analytical skills.

ood communication skills

eadership skills

reight Forwarding background or experience is an advantage.

JOB DESCRIPTION

rives the end-to-end operational process flow continuity by aiding process issue analysis, and root-cause analysis.

dentifies process gap and be able to drive solution.

dentifies potential process breakdown and risks.

ecommends improvements to ensure process control to avoid issues and breakdown.

ocuments process inspection outcomes by completing detailed reports and performance records.

ssists the operation team about process continuity concerns to improve service excellence.

ddresses with the stakeholders the process continuity-related issues in a timely manner.