86 Hospitality jobs in Pasay

We are seeking a talented and dedicated Customer Service for Travel and Hospitality Account to join our growing team. In this full-time role based in Pasay City, you will be responsible for providing exceptional customer service to our clients in the travel and hospitality industry.

What you'll be doing

• Answering inbound customer calls and responding to inquiries regarding travel bookings, reservations, and other hospitality-related services
• Resolving customer complaints and issues in a timely and professional manner
• Providing accurate information and recommendations to customers
• Updating customer records and maintaining detailed documentation of all interactions
• Collaborating with internal teams to ensure seamless customer experiences
• Proactively identifying opportunities to enhance customer satisfaction and loyalty

What we're looking for

• At least a High School graduate (old curriculum)/SHS graduate | Excellent communication skills

What we offer

We are committed to creating a supportive and inclusive work environment that enables our employees to thrive. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and career advancement. Join our team and be part of a company that values its employees and strives to deliver the best possible customer experiences.

Apply now to join our team as a Customer Service Representative for our Travel and Hospitality Account

Business Process Outsourcing Customer Service Representative. In a BPO setup, companies contract third-party service providers to handle specific business operations, such as customer service, technical support, or back-office functions. A CSR in this context would be responsible for interacting with customers to address their inquiries, provide assistance, resolve issues, and ensure customer satisfaction, following the guidelines and standards set by the client company. These roles often involve handling a variety of communication channels, including phone calls, emails, chats, or even social media platforms, depending on the company's requirements.

Job Types: Full-time, Permanent

Pay: Php28,000.00 per month

Benefits:

• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Execute outbound calls to customers using a provided script.

Communicate the value of Maersk's marketing initiatives in a confident and professional manner.

Convince customers to opt into receiving marketing communications.

Accurately log call outcomes and customer responses.

Collaborate with the Digital Sales team to ensure campaign goals are met.

Provide feedback on customer interactions to improve future scripts and outreach strategies.

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

• Assist customers with a variety of issues and questions, ensuring a positive experience.

• Gather relevant information, research inquiries, and provide accurate and helpful responses.

• Document customer interactions thoroughly and accurately.

• Read and understand documents related to products, services, and policies.

• Continuously strive to improve customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Collaborate with team members to optimize processes and achieve team goals.

Job Requirements and Credentials:

● Graduate of a 4 year course

● Fresh Grad to 1 year Experience

● Excellent Communication Skills (Oral and Written) B2 CEFR

● Keen attention to details

● Problem Solving Skills

● Knowledge in Microsoft Office

About the role

As a Customer Service Representative (CSR) - Healthcare Account for Access Healthcare Services Manila, Inc.', you will be the first point of contact for our clients in the healthcare industry. Working from our office in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our valued customers. This is a full-time position.

What you'll be doing

1. Answering incoming calls and emails from customers in a friendly and professional manner
2. Resolving customer inquiries and issues in a timely and efficient manner
3. Providing accurate information and guidance to customers on our products and services
4. Documenting customer interactions and following up on any outstanding tasks or issues
5. Collaborating with internal teams to ensure a seamless customer experience
6. Continuously improving your knowledge and skills to better serve our customers

What we're looking for

1. Customer service experience, preferably in a call centre or contact centre environment
2. Strong communication and interpersonal skills, with the ability to listen, understand, and respond to customer needs
3. Problem-solving skills and the ability to think critically to resolve customer issues
4. Proficiency in English, both written and verbal
5. Excellent time management and multitasking abilities
6. A positive, friendly, and enthusiastic attitude

What we offer

At Access Healthcare Services Manila, Inc.', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Opportunities for career development and advancement
3. Paid time off and holiday leave
4. Access to wellness and mental health resources
5. A collaborative and inclusive company culture

About us

Access Healthcare Services Manila, Inc.' is a leading provider of healthcare services in the Philippines. Our mission is to deliver high-quality, affordable healthcare solutions to our clients and their customers. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction.

If you're passionate about providing exceptional customer service and want to be a part of a dynamic and growing healthcare company, we encourage you to apply for this role. Click the "Apply Now" button to get started.

Customer Service Representative (Voice) – Healthcare Account

Location: Mall of Asia (Onsite)

Account Type: Healthcare

Salary Package: ₱23,675 per month

• Basic Pay: ₱7,000
• Standard Allowance: 675
• Complexity Allowance: 000

Signing Bonus: ,000 (For September Class – BPO Graduate Joiners Only)

• 1st payout after 30 days
• 2nd payout upon regularization
• 3rd payout after 1 year from date of joining

Qualifications

• Bachelor's degree holder (any course)
• At least 1 year BPO international voice account experience
• Willing to work onsite at Mall of Asia
• Must present Certificates of Employment (COEs) covering 1 year of international account experience
• Must bring a hard copy of CV during endorsement and processing
• Candidates rendering must show a signed resignation letter during Final Interview
• Official Records/Transcripts (TOR or equivalent) required at interview and job offer stages

What to Bring if Selected for Onsite Processing

• Valid ID
• Hard copy of CV
• TOR or equivalent documents
• At least one COE covering required work experience

Why Join Us?

• Competitive pay and allowances
• ₱2 00 Signing Bonus
• Healthcare account career stability
• Onsite growth opportunities in Mall of Asia

Start your career with us today. Apply now and be part of our September Class

Job Type: Full-time

Pay: Php23,675.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Pay raise

Application Question(s):

• Willing to start ASAP once hired?

Language:

• English (Preferred)

Work Location: In person

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pasay, Monday to Friday from 10am to 3pm at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer technical requests or issues via call or non-voice services such as email, live chat, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using voice, email and chat

What You Bring to the Role

• 6 months or more of customer service experience in a BPO industry
• Completed senior high school or 2nd year in college
• Recognize, apply and explain your product or service knowledge
• Computer experience
• A residence within Metro Manila or Cavite area

What You Can Expect

• Dayshift work schedule
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division
Pasay, Metro Manila
Job Requisition 045L0

• Opportunity for Career Growth
• Growth and Learning Opportunities

About Our Client
This opportunity is with a large organization in the Transport & Distribution industry. The company is known for delivering reliable logistics solutions and maintaining a strong presence in the market.

Job Description

• Lead and manage the customer service team to ensure exceptional service delivery.
• Develop and implement strategies to improve customer satisfaction and retention.
• Handle escalated customer inquiries and complaints effectively and professionally.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Collaborate with internal teams to resolve service issues and enhance processes.
• Train and mentor team members to develop their skills and performance.
• Ensure compliance with company policies and industry standards in customer service operations.
• Prepare and present reports on customer service performance to senior management.

The Successful Applicant
A Successful Customer Service Manager Should Have

• A strong background in managing customer service teams, ideally within the Transport & Distribution industry.
• Excellent communication and problem-solving skills to address customer needs effectively.
• Proven ability to analyze data and implement strategies for service improvement.
• Familiarity with customer service tools and technologies.
• A results-oriented mindset with the ability to motivate and lead a team.

What's on Offer

• Permanent position with opportunities for career growth in a reputable organization.
• Comprehensive training and professional development programs.
• Collaborative and supportive work environment.
• A chance to make a meaningful impact in the Transport & Distribution industry.

If you are passionate about delivering excellent customer service and ready to take on a leadership role, we encourage you to apply today.

Contact: Catherine Maulion
Quote job ref: JN

Work onsite in MOA

Day Shift

Fixed weekends off

Qualifications:

At least 2nd year college (Completed)

Min 1 year BPO experience- International Voice Account