104 Customer Service Representative jobs in Pasay

Execute outbound calls to customers using a provided script.

Communicate the value of Maersk's marketing initiatives in a confident and professional manner.

Convince customers to opt into receiving marketing communications.

Accurately log call outcomes and customer responses.

Collaborate with the Digital Sales team to ensure campaign goals are met.

Provide feedback on customer interactions to improve future scripts and outreach strategies.

Infinit-O is the trusted, customer-centric, and sustainable leader in Business Process Optimization. We empower finance and healthcare organizations to thrive in a digital-first world by combining specialized industry expertise and innovative technology for 20 years.

We navigate complex industry landscapes to drive transformative outcomes, helping businesses streamline operations, enhance customer experience, and achieve sustainable growth backed by a world-class Net Promoter Score of 75. Our approach combines operational efficiency with a human-centered ethos, ensuring sustainable value creation for our clients and team members.

As a Certified B Corporation, Infinit-O is committed to the highest standards of social and environmental performance, accountability, and transparency. We embed these values into every aspect of our operations—aligning business success with a positive impact on our clients, people, and communities.

Our commitment to Diversity, Equity, and Inclusion (DEI) is integral to our mission. We believe that building inclusive, equitable teams is not only the right thing to do—it is also essential for driving innovation and better business outcomes. We actively promote equal opportunity through inclusive hiring practices, continuous learning programs, and regular equity assessments to ensure a fair and empowering workplace for all.

Key Responsibilities:

• Respond to inquiries and concerns promptly and professionally, adhering to established guidelines and procedures.

• Assist customers with a variety of issues and questions, ensuring a positive experience.

• Gather relevant information, research inquiries, and provide accurate and helpful responses.

• Document customer interactions thoroughly and accurately.

• Read and understand documents related to products, services, and policies.

• Continuously strive to improve customer satisfaction and experience.

• Communicate effectively with customers and colleagues, both verbally and in writing.

• Collaborate with team members to optimize processes and achieve team goals.

Job Requirements and Credentials:

● Graduate of a 4 year course

● Fresh Grad to 1 year Experience

● Excellent Communication Skills (Oral and Written) B2 CEFR

● Keen attention to details

● Problem Solving Skills

● Knowledge in Microsoft Office

About the role

As a Customer Service Representative (CSR) - Healthcare Account for Access Healthcare Services Manila, Inc.', you will be the first point of contact for our clients in the healthcare industry. Working from our office in Pasay City, Metro Manila, you will be responsible for providing exceptional customer service and support to our valued customers. This is a full-time position.

What you'll be doing

1. Answering incoming calls and emails from customers in a friendly and professional manner
2. Resolving customer inquiries and issues in a timely and efficient manner
3. Providing accurate information and guidance to customers on our products and services
4. Documenting customer interactions and following up on any outstanding tasks or issues
5. Collaborating with internal teams to ensure a seamless customer experience
6. Continuously improving your knowledge and skills to better serve our customers

What we're looking for

1. Customer service experience, preferably in a call centre or contact centre environment
2. Strong communication and interpersonal skills, with the ability to listen, understand, and respond to customer needs
3. Problem-solving skills and the ability to think critically to resolve customer issues
4. Proficiency in English, both written and verbal
5. Excellent time management and multitasking abilities
6. A positive, friendly, and enthusiastic attitude

What we offer

At Access Healthcare Services Manila, Inc.', we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage
2. Opportunities for career development and advancement
3. Paid time off and holiday leave
4. Access to wellness and mental health resources
5. A collaborative and inclusive company culture

About us

Access Healthcare Services Manila, Inc.' is a leading provider of healthcare services in the Philippines. Our mission is to deliver high-quality, affordable healthcare solutions to our clients and their customers. We pride ourselves on our commitment to innovation, excellence, and customer satisfaction.

If you're passionate about providing exceptional customer service and want to be a part of a dynamic and growing healthcare company, we encourage you to apply for this role. Click the "Apply Now" button to get started.

Customer Service Representative (Voice) – Healthcare Account

Location: Mall of Asia (Onsite)

Account Type: Healthcare

Salary Package: ₱23,675 per month

• Basic Pay: ₱7,000
• Standard Allowance: 675
• Complexity Allowance: 000

Signing Bonus: ,000 (For September Class – BPO Graduate Joiners Only)

• 1st payout after 30 days
• 2nd payout upon regularization
• 3rd payout after 1 year from date of joining

Qualifications

• Bachelor's degree holder (any course)
• At least 1 year BPO international voice account experience
• Willing to work onsite at Mall of Asia
• Must present Certificates of Employment (COEs) covering 1 year of international account experience
• Must bring a hard copy of CV during endorsement and processing
• Candidates rendering must show a signed resignation letter during Final Interview
• Official Records/Transcripts (TOR or equivalent) required at interview and job offer stages

What to Bring if Selected for Onsite Processing

• Valid ID
• Hard copy of CV
• TOR or equivalent documents
• At least one COE covering required work experience

Why Join Us?

• Competitive pay and allowances
• ₱2 00 Signing Bonus
• Healthcare account career stability
• Onsite growth opportunities in Mall of Asia

Start your career with us today. Apply now and be part of our September Class

Job Type: Full-time

Pay: Php23,675.00 per month

Benefits:

• Additional leave
• Health insurance
• Paid training
• Pay raise

Application Question(s):

• Willing to start ASAP once hired?

Language:

• English (Preferred)

Work Location: In person

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Pasay, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pasay, Monday to Friday from 10am to 3pm at Ground Floor, Five Ecom Center, Palm Coast Dr., MOA Complex, Pasay City

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer technical requests or issues via call or non-voice services such as email, live chat, social media, direct messaging as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Connect and resolve issues with customers using voice, email and chat

What You Bring to the Role

• 6 months or more of customer service experience in a BPO industry
• Completed senior high school or 2nd year in college
• Recognize, apply and explain your product or service knowledge
• Computer experience
• A residence within Metro Manila or Cavite area

What You Can Expect

• Dayshift work schedule
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the team leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Location/Division
Pasay, Metro Manila
Job Requisition 045L0

Work onsite in MOA

Day Shift

Fixed weekends off

Qualifications:

At least 2nd year college (Completed)

Min 1 year BPO experience- International Voice Account

Customer Inquiry Handling: Respond to player inquiries via live chat, phone, or email, providing professional and friendly support.

Issue Resolution: Assist with account, payment, and product related questions, ensuring timely follow-up.

Complaint & Feedback Management: Address player complaints effectively and escalate critical issues to relevant teams.

Data Recording: Accurately log customer interactions and maintain service databases.

Cross-Team Collaboration: Work with operations and technical teams to optimize player experience.

Qualifications:

Education & Experience:

High school diploma or equivalent (Bachelor's degree preferred but not required)

1+ years of experience in email/live chat support, ticketing systems, or non-voice customer service

Technical Skills:

Excellent written communication with strong grammar and typing speed (40+ WPM)

Proficiency in email etiquette and live chat support

Ability to multitask (handling multiple tickets/chats simultaneously)

Basic knowledge of Microsoft Office/Google Workspace

Soft Skills:

Strong problem-solving and analytical skills

Patience and empathy in handling customer concerns

Attention to detail and accuracy in responses

Ability to work independently and in a team

Other information:

• Can work on shifting schedule (12hrs per day with overtime pay)
• Amenable to work on-site at Pasay City
• With working experience into gaming industry has advantage but not required.

Job Type: Full-time

Pay: Php19, Php23,000.00 per month

Benefits:

• On-site parking
• Paid training

Work Location: In person

Job Responsibilities :

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

NO BPO experience needed – We'll train you

College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

WORK ONSITE

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php30,000.00 per month

Benefits:

• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise

Language:

• English (Preferred)

Work Location: In person

We are mass hiring Call Center Agents across our Metro Manila sites Earn Up to 28K Monthly + 30K Sign-On Bonus. Open for applicants with NO BPO EXPERIENCE.

Job Responsibilities:

• Demonstrate professionalism and patience when interacting with customers.
• Address customer inquiries, concerns, and issues by offering precise and helpful information.
• Keep thorough records of customer interactions, including call logs and any follow-up actions.
• Follow all company policies, procedures, and regulatory guidelines.
• Ensure all customer interactions align with company standards and legal obligations.

Why Join Us?

• Competitive Salary – Up to 28K
• Exciting 30K Sign-On Bonus
• Flexible shifts – Day, Night, and Graveyard
• Options for Voice and Non-Voice Accounts
• Opportunities in Local and International Accounts

URGENT HIRING Apply today and get hired immediately

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Flexible schedule
• Free parking
• Gym membership
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person