7,639 Customer Service jobs in the Philippines

Customer Service Representative | Shifting Schedule

Onsite : Mckinley Taguig

Salary: Up to 45K

Atleast 2nd year college with 6 months BPO experience voice international

Job Summary:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Qualifications:

• 6+ months of Customer Service Experience
• At least 2 years of college education

Job Expectations:

• Must be flexible with the work schedule. May be assigned to work on night shift/ shifting schedules, split rest days, weekends and holidays depending on business need.
• Must be able to attend full duration of required training period
• Ability to work additional hours as needed
• Must work on-site at the location posted

Job Type: Full-time

Pay: Php35, Php45,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer service representative: 1 year (Required)

Work Location: In person

Description

• Assist customers with inquiries and provide solutions to issues.
• Maintain a positive and professional attitude towards customers at all times.
• Work collaboratively with team members to improve overall service quality.
• Experience with Salesforce is a big plus.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level (0–2 years)
• Skills and Competencies: Strong English language proficiency
• Skills and Competencies: Excellent customer service skills
• Qualities and Traits: Strong communication skills and a friendly demeanor
• Working Conditions: Fast-paced and dynamic work environment

Job Type: Full-time

Pay: Php18, Php22,000.00 per month

Benefits:

• Paid training

Ability to commute/relocate:

• Santa Ana 1009 P00: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How much is your salary expectation?

Work Location: In person

Expected Start Date: 11/03/2025

Requirements

• Process Associate - at least 1.5 years of Customer Service experience
• College Graduate
• Good working history in BPO
• Amenable to onsite work in Taguig City
• Open to work during AU shift
• Can start ASAP

The Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat

Hey there Ever thought about starting a career where you genuinely help people every day, right here in Eastwood, Quezon City? Well, Probe CX is looking for enthusiastic folks like you to join our team as full-time Customer Service Representatives

What we're looking for:

• At least a high school graduate, college undergraduate, or graduate
• Proficiency in English, both written and verbal
• Collections, banking, and financial backgrounds are preferred but not required
• Willing to work on-site in Eastwood City

As a member of our team, you will enjoy the following benefits:

• HMO on Day 1 plus 1 FREE dependent
• Group Life Insurance
• Leave Encashment
• A supportive and collaborative work environment
• Opportunities for career advancement and professional development

For On-site processing:

• Address: Ground Floor, Global One, Eastwood City, Bagumbayan, Quezon City
• Landmark:  In front of Dunkin' Donuts
• Date: Monday to Friday
• Recruitment Hours: 9:00 AM to 3:00 PM

If you're ready to embark on an exciting and rewarding career, we invite you to apply now and join our team of dedicated professionals.

Embrace a global career with Cognizant - a leading organization catering to diverse industries worldwide. Our practice areas and supportive functions offer a vast array of opportunities for your talents. With a team of over 270,000 skilled associates, we are committed to Solving client issues and empowering them in the digital era. And that's not all - we have great news We have expanded HMO coverage. Now is the time to give back to your loved ones with healthcare coverage. Plus, as part of our dedication to your growth, the Cognizant Learn Academy offers free training Step into the future with us and become a part of Cognizant's success story

Qualifications:

• At least 2 years in college without back subjects or SHS graduate
• Candidate with minimum of at least 6+ months of CSR experience preferably in a Financial/Insurance account
• Good English communication skills
• Willing to work onsite in Skyrise 4A, Cebu
• Willing to work in shifting schedule
• Company laptop will be provided

Visit our Recruitment Hub

• Monday to Friday, 11:00 a.m. to 5:00 p.m.
• 14th Floor, Skyrise 4B, Geonzon St., IT Park, Apas, Cebu City

Why Join Us?

• Competitive Salary & Benefits – Earn well while enjoying great perks
• Career Growth – Clear paths for promotions and skill development
• Supportive Work Environment – Join a team that values you
• Exciting Opportunities – Be part of a dynamic and growing industry

Ready to take the next step? Apply today

About FGC+

#SparkSuccess at FGC+

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About the Job:

We're looking for highly detail-oriented and reliable individuals who take ownership of their clients' success and enjoy contributing to continuous improvement. In this role, you'll be responsible for monitoring orders and delivery performance, identifying trends and patterns, and using insights to optimize results. You'll work across various technology platforms, regularly communicating with Operations, Compliance, and Management teams, while also collaborating weekly with our Network Partners who execute the daily deliveries. If you're proactive, analytical, and passionate about making a meaningful impact, this is the perfect opportunity for you.

What You'll Do:

• Undergo training to fully understand all aspects of assigned client delivery programs.
• Build familiarity with Network Partners (NPs) and their role in maintaining service standards.
• Review client-specific SLAs and KPIs to ensure clear expectations and performance benchmarks.
• Establish and maintain communication with internal teams, clients, and Network Partners.
• Use various platforms (Order Entry, Monitoring Boards, Dashboards, Ticketing, etc.) to audit delivery performance.
• Take full ownership of the performance and success of your assigned client programs.
• Join weekly team meetings, Network Partner calls, and periodic client check-ins.
• Validate orders to ensure accuracy and billing readiness by checking key fields.
• Pull reports and create weekly performance summaries highlighting service gaps, improvement opportunities, and recurring issues.
• Communicate needed adjustments in processes or design to enhance client service or reduce costs.
• Respond to incoming tickets, calls, and messages from suppliers and customers nationwide.
• Dispatch incoming orders by matching them to the correct driver and location.
• Troubleshoot delivery issues by coordinating with drivers and updating relevant information.
• Provide accurate, timely updates to customers regarding order and driver status.
• Identify and suggest process or tech improvements to increase efficiency.
• Consistently deliver high-quality customer service across all touchpoints.
• Perform other relevant tasks as needed and appropriate to the role level.

What You'll Bring:

• Bachelor's degree or higher in Business, Logistics, Communications, or a related field is recommended (preferred but not required).
• Knowledge of medical logistics or experience in a healthcare delivery environment is highly preferred.
• Previous experience in a customer service role with a strong focus on client satisfaction.
• Experience working with CRM, ERP, or similar platforms to manage client or operational data is preferred.
• Familiarity with helpdesk/ticketing software (e.g., Zendesk, Freshdesk, Teamwork) is a plus.
• Proficient in Microsoft Excel, with the ability to format reports and analyze data.
• Background in transportation, delivery services, or logistics is a strong advantage.
• Excellent communication skills, both written and verbal, with the ability to interact professionally across all levels.
• High attention to detail and accuracy in reviewing and entering information.
• Strong adaptability in a fast-paced, evolving environment.
• Technological proficiency and confidence navigating multiple tools and systems simultaneously.

What we have to offer:

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:
• • Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development

A million possibilities are waiting to be ignited. Click "Apply Now"

The pay range for this role is:

15, ,830 PHP per month(Davao City Philippines)

Position Overview:

The Customer Service Representative (CSR) is the first point of contact for patients and plays a key role in providing a welcoming, efficient, and supportive experience. This role involves handling phone calls, managing appointment scheduling, verifying insurance, updating patient records, and assisting with general inquiries. The CSR supports smooth clinic operations while delivering excellent customer service.

Key Responsibilities:

• Greet patients and assist with check-in and registration.
• Confirm and update patient information, including insurance coverage.
• Schedule, reschedule, and confirm appointments; make reminder and follow-up calls.
• Handle high call volumes daily (600–800 inbound, 100–200 outbound).
• Coordinate with providers to maintain accurate schedules.
• Obtain insurance authorizations and approvals as needed.
• Organize and maintain patient records in the clinic's EHR/EMR system.
• Assist patients with forms and provide clear explanations of procedures and timelines.
• Route calls and messages to the correct department; handle cancellations and no-shows.
• Process incoming faxes and follow up on referrals.
• Provide professional and compassionate service at all times.
• Perform other duties as assigned by supervisors or managers.

Qualifications:

• High school diploma or equivalent required.
• 1–2 years of customer service experience, preferably in a healthcare setting.
• Strong communication skills (written and verbal).
• Comfortable with computers, Microsoft Office, and data entry.
• Ability to multitask, stay organized, and work in a fast-paced environment.
• Friendly, team-oriented, and patient-focused attitude.
• Basic math skills (including percentages and fractions).

Job Type: Full-time

Pay: Php22, Php25,000.00 per month

Benefits:

• Health insurance

Work Location: In person

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, New-Grad, Permanent

Pay: Php17, Php28,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Looking for virtual process until job offer? We got you

We are hiring for Customer Service Representative

Sites: IT Park, Cebu City

Accounts: Sales/Telco

• Onsite/Virtual Process
• Onsite Work Set-up | Shifting Schedule
• Earn 18K-24K for a month

Qualifications:

• HS/SHS Graduate
• No BPO experience needed
• Amenable to work onsite and on a shifting schedule
• Can start ASAP

Interested?

Apply now and be one of our CSRs