412 Customer Service jobs in the Philippines

In this role, you'll be responsible in listening to customers' questions/concerns and provide answers/responses, provide information about products & services, take orders, calculate charges, process billing/payments, review customer accounts and make changes, if necessary.



To qualify, you must be:

• At least Senior High School graduate

• At least 6 months BPO experience

• Average to good English speaker/communicator

• Able to start ASAP



1-DAY VIRTUAL PROCESS! APPLY TODAY!

**Position Summary**
Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world. Abbott Rapid Dx North America, LLC's Orlando site is part of Global Business Services (GBS) within the Abbott Rapid Diagnostics Division. We have a global accountability to delivery an exceptional customer experience and create business value through compliance, standardization and data analytics. The GBS group fosters a collaborative, team focused and winning environment where employees are accountable and encouraged to develop themselves.
The **Customer Service Supervisor** acts as a member of the leadership team within GBS Manila and effectively support Customer Service through coaching, problem solving and process improvement. The Supervisor represents Customer Service while working with various internal and external customers. Is responsible for a variety of sales support and order processing functions to facilitate business objectives. The Supervisor is responsible for ensuring on-going compliance with procedures, implementing continuous improvement, assessing employee productivity and quality by providing guidance, training and leadership daily. This position is responsible for the adherence of all procedures and Service Level Agreements (SLAs) established by
Abbott Rapid Dx North America, LLC.
**Duties and Responsibilities**
+ Manage the domestic teams of customer service representatives for both the US and Europe; provide leadership and guidance for all staff
+ Ensure all customer service representatives understand and comply with all policies and procedures
+ Assume ownership and responsibility for data accuracy of all processed sales orders by reviewing trends from data processed and implementing quality mechanisms and controls
+ Stay current with any account changes in contact information, inventory requirements, order requirements, etc.
+ Analyze internal operations and procedures and recommend proper changes and improvements as needed
+ Provide Training and Skill Development plans for all employees in department
+ Develop employees, conduct performance reviews and corrective actions when necessary
+ Work with leadership to support employees and increase overall customer satisfaction
+ Act as support and backup for Customer Service Manager; represent department at meetings
+ Execute applicable Quality System processes and monitor the accuracy of service provided
+ Communicate the importance of the Quality System to all employees and report on its effectiveness
+ Support Sarbanes Oxley (SOX) compliance
+ Other duties as assigned
**Key Position Competencies**
+ Customer Focus
+ Delegation
+ Developing Direct Reports
+ Directing Others
+ Functional/Technical Skills
+ Priority Setting
+ Problem Solving
+ Process Management
**Minimum Qualifications**
+ Must be proficient in MS Office including Excel, Word and Outlook
+ Must have good keyboarding and typing skills
+ Must be able to multi-task and meet deadlines
+ Must have strong analytical and problem-solving skills
+ Must have excellent interpersonal skills
+ Must be able to communicate professionally
+ Must be able to react to situations with a strong sense of urgency
+ Must be able to make independent judgments, which have minor impacts on the organization
+ Must be willing to work night shift
**Education & Experience**
+ Must possess at least College/Bachelor's Degree
+ Minimum two years supervisor experience required
+ Minimum two years of working experience in customer service or related field required
+ Knowledge of SAP or ERP applications required
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.
**Key Responsibilities:**
+ Build and follow up on accounts, modifying them as necessary to ensure accuracy.
+ Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
+ Successfully implement required computer systems to maintain quality customer data.
+ Maintain daily customer service reports to track performance and identify areas for improvement.
+ Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
+ Strictly adhere to SOPs, SLAs, and departmental training guidelines.
+ Collaborate on assignments and projects as part of a team.
+ Perform other related duties as required and assigned.
**Skills:**
+ Display outstanding attention to detail and accuracy in the workplace.
+ Proven ability to identify and solve problems while multitasking under deadlines.
+ Strong written and verbal communication skills.
+ Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
+ Good organizational skills and the ability to prioritize effectively.
+ Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
+ Work on your own initiative on daily routine tasks and system issues.
+ Proficient Microsoft Office user.
**Experience:**
+ Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
+ Experience with Oracle or SAP preferred but not essential.
**Education:**
+ Requires a high school diploma or a Government Body award. A Bachelor's Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.
**Working Conditions:**
+ This position requires repetitive typing and regular use of a computer plus multiple displays.
+ Most of the other physical demands are typical of those associated with an office environment.
+ We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Purpose and Impact**
The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Conduct performance management, talent development, succession planning and engagement.
+ Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
+ Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
+ Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
+ Other duties as assigned
+ Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
**Qualifications**
**Minimum Qualifications**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
+ Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
+ Must have people management experience
+ Experience in an agriculture company is a plus
+ Willing to be based in Pulilan

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

Abbott Rapid Diagnostics is a world leader in rapid diagnostics at the point of care, with a focus on cardiometabolic disease, infectious disease and toxicology. Point of care testing provided immediate, actionable information, contributing to better clinical, operational and economic outcomes.
The Customer Service Specialist role is the first point of contact to support various customers such as our key distributors and NGO's.
The Customer Service Specialist is responsible for a variety of tasks including order processing for both our internal and external customers
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Essential Duties and Responsibilities (Key Activities)**
+ Carries out duties in compliance with established business policies and procedures.
+ Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
+ Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and practices.
+ Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
+ Process all orders received.
+ Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
+ Review and maintain customers open orders on a daily basis.
+ Investigate and resolve order processing issues reported by customers and working cross functionally with other departments to resolve customer queries.
+ Resolve customer inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
+ Collaborate with other departments to ensure accuracy of data maintained on SAP
+ Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
+ Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
+ Develop and maintain positive customer and internal colleague relationships.
+ Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
+ Perform other duties and projects as assigned.
**Personal Characteristics**
+ Truly customer focused
+ Self-starter ready to take initiative
+ Professional attitude
+ Interactive and engaging
+ A multi-tasker with excellent time management skills
+ Adaptable and Flexible
+ Ability to deal with changing priorities
+ Eagerness and willingness to learn
+ Problem Solving
+ Experience dealing with Ambiguity
+ Drive for Results
+ Excellent verbal and written communications
+ Team player
**Dimensions -Education / Experience / Skills**
+ Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
+ Strong computer navigation and typing skills
+ Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues
+ Effectively collaborate with others
+ Communicate professionally
+ Good email etiquette
+ Work independently and as part of a team
+ Work effectively in a fast-paced environment with changing priorities
+ SAP or other ERP system experience a significant advantage
+ Previous customer service experience desired preferably in the healthcare industry but not essential
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
**Responsibilities may include the following and other duties may be assigned: **
+ Solid understanding of transactional and general SAP activities, Salesforce.com, Sharepoint, etc.
+ Processes standard purchase orders from all internal and external customers via phone, fax, email, hand delivered, and system generated, into the SAP order entry system for shipment and invoicing
+ Responsible for data management, archiving and updating of purchase order, emails and customer information
+ Manages purchase order recognition, sorting, recording and distribution
+ Performs unclean and same day order entry analysis;
+ Executes and troubleshoots Supply Chain transactions using SAP and other tools in order to perform day-today activities
+ Performs Inventory Sharing within the region
+ Handles and coordinates urgent overnight deliveries, returns and replacements
+ Performs Backorder/Backlog Management activities such as demand matching, checking of inventory, and allocation of stocks
+ Responsible for orders to be received at the warehouse for next day delivery
+ Drives and maximizes revenue recognition within the assigned hospital and customer orders.
**Required Knowledge and Experience - Must Have**
+ Completed at least 2 years in College, Vocational, or Bachelor's Degree in any field
+ Minimum 4 years related experience. Fresh graduates with high learning agility may be considered
+ Proficiency in SAP R/3, MS Office Tools - MS Outlook; Excel, Word, Share point, SFDC
+ Some out of hours work will be required
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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