What Jobs are available for Customer Service Manager in Pasay?

Job Description:

We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC System.

If you're passionate about customer satisfaction, have strong leadership skills, and experience with logistics or customs regulations, we want to hear from you

Key Responsibilities:

• Supervise daily operations of the customer support department.
• Respond promptly to customer inquiries via phone, email, Viber, and other platforms.
• Maintain records of interactions, transactions, and complaints.
• Create and implement customer service procedures and satisfaction goals.
• Hire, train, and manage customer support agents.
• Prepare staff shifting schedules and performance reports.
• Ensure compliance with E-TRACC-related customs regulations and guidelines.
• Approve new registrations, GPS device issuance, and trip authorizations in the ECMS platform.
• Monitor active and pending trips, analyze alerts, and encode findings.
• Provide technical support (account resets, alert validation, etc.).

Qualifications:

• Graduate of any four-year course or equivalent experience.
• Proven experience in customer service management.
• Excellent written and verbal communication skills.
• Strong analytical, coordination, and problem-solving skills.
• Familiarity with E-TRACC System and customs regulations is a plus.
• Marketing and sales experience is an advantage.

Technical Skills & Tools:

• ECMS platform usage and management.
• Experience handling GPS-related requests and trip monitoring.
• Alert analysis and escalation.
• Familiarity with Track and Trace systems (e.g., MICT, ATI Mobile App).

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day- to-day priorities with long-term growth and development.

Responsibilities

• Customer Service Managers at Anko play on important role in managing the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh Presentation, Backfill) across the store, to maximize on-show availability and improve customer satisfaction.
• Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
• Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement.
• Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values ways of working and expected behaviors.
• Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment.
• Proficient in financial management, cost control, expense management and supporting overall store profitability.

Qualifications

• Proficient in business administration tools and technology to manage people, inventory and budgets
• Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making. Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
• Confident decision-maker who understands store operations and procedures.

Job Description

• Handle, resolve & track escalated guest concerns
• Present weekly needs analysis with action plan and recommendations
• Coaching/Training needs analysis and Action Planning/Recommendation
• Module Creation
• Conduct customer service workshops and presentations
• Facilitate new hire certification
• New hire monitoring
• Prepare new hire performance rating report
• Set Audit activities per department
• Monitor and measure guest satisfaction
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

• Graduate of Hotel and Restaurant Management or any related course
• With at least 2 years of experience at the same role in the same environment or any relevant experience

Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.

Key Responsibilities:

• Review and process prior authorization requests from healthcare providers.
• Verify patient insurance coverage and ensure compliance with payer requirements.
• Coordinate with healthcare providers, insurance companies, and patients to resolve issues related to authorization requests.
• Maintain accurate and detailed documentation of all interactions and transactions.
• Ensure compliance with US healthcare regulations and company policies.
• Meet performance metrics, including quality, accuracy, and turnaround time.

Qualifications:

• Good verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work in Double Dragon, Pasay
• Must have a BPO International experience in Healthcare Outbound Prior Authorization.
  
  Has knowledge in Benefits and Authorization.
  
  With experience in Provider side.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement in the BPO healthcare industry.
• Supportive and inclusive work environment.

Access Healthcare is looking for motivated and detail-oriented individuals to join our Healthcare Prior Authorization team.

Key Responsibilities:

• Review and process prior authorization requests from healthcare providers.
• Verify patient insurance coverage and ensure compliance with payer requirements.
• Coordinate with healthcare providers, insurance companies, and patients to resolve issues related to authorization requests.
• Maintain accurate and detailed documentation of all interactions and transactions.
• Ensure compliance with US healthcare regulations and company policies.
• Meet performance metrics, including quality, accuracy, and turnaround time.

Qualifications:

• Good verbal and written communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Willingness to work in Double Dragon, Pasay
• Must have a BPO International experience in Healthcare Outbound Prior Authorization.
• Has knowledge in Benefits and Authorization.
• With experience in Provider side.

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for career growth and advancement in the BPO healthcare industry.
• Supportive and inclusive work environment.

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Transportation service provided

Ability to commute/relocate:

• Pasay: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Prior Authorization Specialist: 1 year (Required)
• Healthcare Customer Service Representative: 1 year (Required)

Work Location: In person

Looking to set up your career, join our growing team as. CUSTOMER EXPERIENCE ASSOCIATE

(Blended Account Voice and Non-Voice) – Local Telco Account.

OPEN TO WITH OR WITHOUT BPO CSR EXPERIENCE

Location: One E-Com, MOA Complex, Pasay (Onsite)

Job Track Description:

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, requires vocational training, certifications, licensures, or equivalent experience.

Qualifications:

No BPO experience needed

Good English communication & critical thinking skills

College Graduate, College Undergraduate, Senior High grad / High School (old curriculum) are all welcome to apply.

Easy Application Process:

(1) Phone interview with Recruitment or visit our Conduent Career Hub to apply for CSR Local Telco Account

(2) Online application & assessments

(3) Final interview with Hiring Manager

(4) Job info & pre-employment steps

This is full time job

Salary offer depends on your skills. Our client will assess you Salary expectation/offer is for approval of our client's management. They may still negotiate you,

Specific Position: Customer Service

SEVERAL SLOTS AVAILABLE (80 slots)

• Graduate of Bachelor's degree
• Willing to work in TAGUIG / PASAY-FULL ONSITE
• DAYSHIFT SCHEDULE
• (We have other slots as well for TAGUIG- any shift assigned & shifting /rotational schedule
• At east 1 year & 6 months of working experience
• Must be amenable to attend onsite INTERVIEW/ ASSESSMENT in Mandaluyong/TAGUIG/PASAY this October (if qualified)
• Some Slots for TAGUIG: Must be amenable to attend FACE TO FACE INTERVIEW in Mandaluyong
• Good English communication skills
• Can start ASAP

Launch Your Career Today – Fast & Virtual Hiring No Final Interview

We're on the lookout for passionate Call Center Agents to be part of our growing team at Ayala North Exchange, Makati. Earn up to ₱20,000/month with great perks and a supportive workplace

What's in it for you?

Quick & 100% Virtual Hiring – apply from home

Full training + guidance for a smooth start

Competitive pay up to ₱20K + incentives & benefits

Immediate start – no long wait times

Friendly and collaborative team environment

Who Can Apply?

HS/SHS Graduate, College Level, or Graduate

Minimum of 6 months BPO experience handling financial (local or international)

Strong communication skills

Willing to work onsite at Ayala North Exchange, Makati

Don't let this chance pass Apply now and grow your career in the BPO industry with us

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php18, Php20,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Application Question(s):

• Please provide your active email address and active viber number
• Do you have BPO experience? If yes for how long and from what company?
• Are you amenable to work onsite in Ayala Avenue Makati?This is a work onsite set up only
• Do you have device like laptop or desktop with working webcam and headset?

Work Location: In person

Customer Service Representative (Voice) – Healthcare Account

Location: Mall of Asia (Onsite)

Account Type: Healthcare

Salary Package: ₱23,675 per month

• Basic Pay: ₱7,000
• Standard Allowance: 675
• Complexity Allowance: 000

Signing Bonus: ,000 (For September Class – BPO Graduate Joiners Only)

• 1st payout after 30 days
• 2nd payout upon regularization
• 3rd payout after 1 year from date of joining

Qualifications

• Bachelor's degree holder (any course)
• At least 1 year BPO international voice account experience
• Willing to work onsite at Mall of Asia
• Must present Certificates of Employment (COEs) covering 1 year of international account experience
• Must bring a hard copy of CV during endorsement and processing
• Candidates rendering must show a signed resignation letter during Final Interview
• Official Records/Transcripts (TOR or equivalent) required at interview and job offer stages
• Oracle profile creation (ORC) is mandatory once tagged as cleared

What to Bring if Selected for Onsite Processing

• Valid ID
• Hard copy of CV
• TOR or equivalent documents
• At least one COE covering required work experience

Why Join Us?

• Competitive pay and allowances
• ₱2 00 Signing Bonus
• Healthcare account career stability
• Onsite growth opportunities in Mall of Asia

Start your career with us today. Apply now and be part of our September Class

Job Type: Full-time

Pay: Php23,675.00 per month

Benefits:

• Health insurance
• Paid training

Application Question(s):

• Willing to work ASAP?

Work Location: In person