14 Customer Service Manager jobs in Pasay

Anko Customer Service Managers play a critical role in driving store performance long term success by ensuring operational excellence, delivering exceptional customer experiences, and maintaining compliance across our stores. As a key part of our store leadership team, you are responsible for supporting financial outcomes and creating a positive work culture for our team members. You lead by example, balancing day- to-day priorities with long-term growth and development.

Responsibilities

• Customer Service Managers at Anko play on important role in managing the day-to-day operations of our stores. Leading and supporting recovery processes (Refresh Presentation, Backfill) across the store, to maximize on-show availability and improve customer satisfaction.
• Skilled in using data and reporting tools to track store performance, managing budgets and support data driven decision making.
• Lead teams to deliver exceptional customer service by implementing insights and driving continuous improvement.
• Build team capability through coaching, training and effective recruitment selection fostering a high-performance culture and ensuring strong team engagement through leading by our values ways of working and expected behaviors.
• Implement safety processes to ensure compliance with regulations. Delivering safety training, supporting injury management and promoting a safe work environment.
• Proficient in financial management, cost control, expense management and supporting overall store profitability.

Qualifications

• Proficient in business administration tools and technology to manage people, inventory and budgets
• Strong in data analysis to monitor sales, forecast trends, and drive strategic decision making. Experience in rostering and scheduling to ensure optimal team coverage, compliance, and productivity.
• Confident decision-maker who understands store operations and procedures.

Key Responsibilities

Oversee the day-to-day operations of the Program's Customer Service team.

Ensure staffing requirements are met through effective recruitment, workforce planning, and retention strategies.

Manage capacity planning and scheduling to ensure optimal resource allocation and service coverage.

Handle executive escalations and provide timely resolution for critical customer and stakeholder concerns.

Develop and implement process workflows, SOPs, and policies to streamline operations and improve service quality.

Collaborate with cross-functional teams (Operations, IT, Compliance, Logistics, etc.) to resolve systemic issues and improve customer experience.

Design and execute training initiatives to refresh and upskill CS knowledge, product understanding, and soft skills.

Define KPIs and develop balanced scorecards to measure individual, team, and departmental performance.

Leverage CRM tools (e.g., Redmine, Zoho, Zendesk) for case management, analytics, and customer engagement.

Conduct skip-level discussions to identify challenges, recognize achievements, and gather feedback for continuous improvement.

Champion a promote-from-within culture, focusing on employee growth, engagement, and career development.

Lead and participate in weekly, monthly, and quarterly business reviews, providing insights, performance analysis, and improvement plans.

Monitor and report on customer satisfaction metrics, NPS/CSAT trends, and feedback to drive actionable improvements.

Identify opportunities for automation and technology adoption to improve efficiency and reduce manual workload.

Foster a customer-first culture, ensuring all interactions reflect professionalism, empathy, and service excellence.

Job Description:

We are looking for an experienced Customer Support Manager to lead our customer service team and ensure a world-class support experience for our clients. This role involves overseeing day-to-day operations, creating efficient support procedures, and ensuring compliance with customs regulations, particularly in relation to the E-TRACC System.

If you're passionate about customer satisfaction, have strong leadership skills, and experience with logistics or customs regulations, we want to hear from you

Key Responsibilities:

• Supervise daily operations of the customer support department.
• Respond promptly to customer inquiries via phone, email, Viber, and other platforms.
• Maintain records of interactions, transactions, and complaints.
• Create and implement customer service procedures and satisfaction goals.
• Hire, train, and manage customer support agents.
• Prepare staff shifting schedules and performance reports.
• Ensure compliance with E-TRACC-related customs regulations and guidelines.
• Approve new registrations, GPS device issuance, and trip authorizations in the ECMS platform.
• Monitor active and pending trips, analyze alerts, and encode findings.
• Provide technical support (account resets, alert validation, etc.).

Qualifications:

• Graduate of any four-year course or equivalent experience.
• Proven experience in customer service management.
• Excellent written and verbal communication skills.
• Strong analytical, coordination, and problem-solving skills.
• Familiarity with E-TRACC System and customs regulations is a plus.
• Marketing and sales experience is an advantage.

Technical Skills & Tools:

• ECMS platform usage and management.
• Experience handling GPS-related requests and trip monitoring.
• Alert analysis and escalation.
• Familiarity with Track and Trace systems (e.g., MICT, ATI Mobile App).

Job Type: Full-time

Pay: Php60, Php65,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Job Description

• Handle, resolve & track escalated guest concerns
• Present weekly needs analysis with action plan and recommendations
• Coaching/Training needs analysis and Action Planning/Recommendation
• Module Creation
• Conduct customer service workshops and presentations
• Facilitate new hire certification
• New hire monitoring
• Prepare new hire performance rating report
• Set Audit activities per department
• Monitor and measure guest satisfaction
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

• Graduate of Hotel and Restaurant Management or any related course
• With at least 2 years of experience at the same role in the same environment or any relevant experience

Job Description:

1. Oversee daily operations of Good Stays.
2. Ensure exceptional customer service standards are consistently met across all touchpoints.
3. Resolve guest complaints and concerns promptly and professionally, ensuring high satisfaction and retention.
4. Monitor and analyze customer feedback to identify trends and implement service improvements.
5. Develop and implement customer service protocols and escalation procedures.
6. Conduct regular coaching and mentoring sessions to enhance team performance and service delivery.
7. Prepare and submit reportorial requirements to corporate offices.
8. Manage reservations and occupancy optimization, ensuring seamless guest experiences.

Qualifications:

• Bachelor's degree in Hotel and Restaurant Management or any 4-year related course.
• At least 10 years of proven leadership experience in customer service and hospitality management.
• Strong background in revenue auditing and financial reporting.
• Excellent communication, organizational, and problem-solving skills.
• Experience in managing customer service operations in hotel/resort settings.
• Hands-on experience in training and development, policy creation, and interdepartmental coordination.
• Must be willing to work onsite in Pasay City.

*Job Description:
Duties & Responsibilities *

• Organize regular meetings, visits with the customers. Provide customer with information on support and services. Collect and discuss customer feedback. Monitor the support and service performance at individual customer level. Launch and pilot any required action plan.
• Collect satisfaction, needs or expectations for further use within Airbus Helicopters
• Customer satisfaction on Airbus Helicopters Support &Services interactions on previous period.
• Customer view on new Hot topics.
• Customer needs and interests, activity forecasts.
• Coordinate support disciplines & experts, in order to bring a quick and adequate solution to Customer needs in all cases;
• AH S&S performance towards the Customer (shared performance target where relevant).
• AH view on Customer current Hot topics.
• General data on Support & Services Discipline (ex. improvement initiatives)
• Services catalog key changes.
• In case of a crisis / critical issue raised by the Customer or by the Support & Services discipline :
• Set up and follow up an operational action plan to deal with Customer concerns / complaints;
• Find the right people within Airbus Helicopters Support & Services (Local or Central representatives) and drumbeat their action to ensure issues On-Time & On-Quality resolution.
• Be proactive in communication with the Customer and do not wait for the final resolution of the problem.
• Reassure the Customer by adopting a clear, simple and efficient communication mode to inform him about resolution progress.
• Integrate from Customer issues/hot topics (normally mainly linked to his CTS priorities) to the collaborative action plan (Customer + AH) and present a status on actions closure and AH progress on previous Customer concerns resolution.
• Follow procedure based on Support & Service_Operations Process :
• Review Quotation Review Sheet (QRS)
• Generation of Sales Order and Service Order.
• Request of Accounts Receivables Down Payment (ARDP)
• Manage MRO project by initiating internal meetings and providing constant updates to external customers.
• Request of final invoice upon completion of MRO Projects.
• Generate MRO Customer Dissatisfaction Survey and follow up with external customers to answer.

Personal & Interpersonal Skills

• Proactive attitude
• Pleasing personality with a very strong sales and service orientation
• Energetic, persistent and a strong will to achieve targets
• Excellent communication skills (ability to communicate on all management levels)
• Ability to deliver on time, on cost and on quality under pressure
• Ability to support the catalogue of services and respond to customers' requests, including sales campaigns & delivery management, and co- ordinate internally and externally with business partners. Establishing relevant plan, coordinating and prioritizing Airbus and customers activities to ensure the delivery of contractual commitments. Knowledge of customer business and operations and understanding of Aerospace sales contracts.

Professional Skills

• Bachelor's Degree in Business Management or equivalent
• At least 3 years related experience
• Excellent communication skills (written and oral)

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Philippines Inc.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

The Technical Support Manager is responsible for the day-to-day operations of the Technical Support Group, providing end-user support to SMDC employees, ensuring that all IT equipment, productivity tools and services are available and accessible for use.

DUTIESANDRESPONSIBILITIES

1. Direct and coordinate a team of Technical Support Engineers
2. Prioritize IT-related problems as they come in SMITH and escalate when necessary
3. Assign problems/tasks to Technical Support Engineers
4. Regularly analyze and review logs to determine if problems are recurring or imminent and develop solutions before they occur
5. Analyze situations and determine resources needed to solve them
6. Make decisions quickly, often with limited information
7. Follow up with customers to gauge their satisfaction with problem resolution; identify technical support problem areas (i.e. negative trends) and, if warranted, implement corrective actions
8. Ensure ongoing training for technical support staff; advise technical support staff on career planning; maintain and analyze training records
9. Provide data, management reports and other relevant information necessary for IT-BPM Management in making informed decisions
10. Coordinate with ITSS and SMPHI to implement rapid problem resolution and service requests, and more importantly, corrective and preventive action to prevent the occurrence and recurrence of problems.

JOB
QUALIFICATIONS
AND
SKILLS
REQUIRED

1. A bachelor's degree in computer engineering or equivalent IT courses
2. Good oral and written communication skills and the ability to work well with people at all levels
3. Must be able to work quickly and methodically; problem solver
4. Customer focused; a positive, take-charge attitude
5. Strong computer, analytical and organizational skills
6. 10+yearsofexperience in technical support; Experience as a team leader in any area of IT will be considered

7.Appropriate project management and/or technical support management certification is preferred

JOB SUMMARY:

Provide overall technical support to Operations and Business Development Team, Ensure 24/7 reliability of equipment and its system with proper preventive maintenance program including renewal of its regulatory permits. Ensure Basic Life and Safety are in place across all managed properties: Provide 24/7 assistance for equipment or system troubleshooting or repair until the property is back to normal operation.

JOB DESCRIPTION:

1. Conduct twice a year comprehensive audit in all managed properties.
2. Ensure closure of Critical/Major/Minor Audit Findings.
3. Ensure Engagement of Preventive Maintenance Program in all Equipment and System with Service Contracts in all manage properties.
4. Ensure Renewal of Regulatory Permits of Equipment and its System.
5. Introduce Preventive Maintenance Cost and Maintenance Cost with duration for budgetary purposes.
6. Introduce Energy Conservation Programs like LED replacement in all managed properties.
7. Provide assistance in special projects needed for managed properties.
8. All other related duties and tasks which may be assigned from time to time.

JOB QUALIFICATIONS:

1. License Mechanical, Electrical, Civil Engineer or Architect
2. At least 5 to 7 years working experience in related field
3. Experience in Customer Service related is an advantage
4. Knowledgeable in Philippine Code Based Requirements
5. MS Office Proficient(MS Excel, PowerPoint, Word)
6. Good Interpersonal Skills
7. Keen in Details

Position title: Customer Service Representative Mandarin Speaking

(1 Vacancy)

Job Description

• Provide accurate information regarding products, services, pricing, and company policies.

• Maintain customer records and update account information as needed.

• Handle and resolve customer complaints in a professional and efficient manner.